Veracity, Inc.
Located in Houston, Texas
Address: 5204 Village Creek Dr STE 202, Plano, TX 75093, United States
Phone: +1 214-368-3388
Rating: 3.3
Services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Categories
- Property management company
Photos
Latest AC Repair Services in Houston
Comments
-
Review 1 (2024-05-23 - Rating: 5)
We hired Veracity over 10 years ago, and they saved our complex.They are expertly knowledgeable and competent in every aspect of property management, and are loyal to sensible fairness and truth. They are especially adept with legal and financial issues.Admirably, they have zero tolerance for nonsense, and will stop abusive vitriol in its tracks. (Thank you) Their response to harassment or unreasonable demands is met with a professional Talk to the Hand, (or in their case the Lawyer) as they waste no time putting legal boundaries on verbal idiocy.If you want an intelligent, responsible management company that will fiercely protect the soundness of your property with unmatched mastery, then hire Veracity.If you want pushovers with no backbone then look elsewhere, because you cant scare Veracity with bully tactics or fool them with blame for your mistakes. They dont set the dues, they collect them.Personally, Vic and Lori are brilliant, kind, and humorous. They serve their industry and clients in a selfless capacity as if they answered a calling.We will keep them employed forever, as we have never had a company serve us so well.Since Veracity became our management company, our reserve funds have increased, and our property values have tripled.Under their supervision absolutely nothing slips through the cracks, because there are none.You will not find a more capable team, nor will you regret tasking them to the stewardship of your valued property and assets. -
Review 2 (2024-08-27 - Rating: 5)
I share this review as a Board Member of an HOA who hired Veracity 8 years ago and our condo complex continues to do business with them.The short version: Veracity is FANTASTIC and I 100% recommend doing business with them if you’re seeking skilled, experienced, effective and efficient HOA management. I served on the Board for 4 years and was continually impressed with the communication, organization, record keeping, vendor selection / management, professionalism and expertise of Veracity at a very reasonable cost.The long version: The communication speed and detail from Veracity is excellent and far surpasses that of any other company our complex has used in the 13 years I’ve owned in our complex. Emails from the Board and residents are responded to promptly and in great detail.Veracity’s follow up and record keeping are bar none. Any time a member or resident complained that their repair requests were being ignored or complained of response time from Veracity, our manager provided compiled notes (sometimes dating back years) with time stamped detail about each phone call or email on the topic. Every single time, without exception, the member was incorrectly remembering or misrepresenting the situation/events. Sometimes Veracity has to give answers that members don’t like to hear (the issue is the responsibility of the owner, or that request was denied by the Board, or the request isn’t legally allowed per Dallas law, or that structure is managed by Atmos/AT&T, etc), but it doesn’t mean Veracity isn’t doing their job.Veracity came to the table with multiple vendors in every segment of maintenance. They understood that our unique roof and exterior materials would require specialized maintenance experts, and they already had multiple vendors to reach out to, all appropriately licensed and insured. Any issue we have encountered, Veracity comes ready with 3+ bids / scope of work to review and evaluate. This is something that was promised to us by many management companies, they never delivered. Veracity is the only company we’ve worked with that does this as standard practice, is ready to go, and does so eagerly.Veracity has done this for a long time and they have an abundance of expertise, always ready with answers and solutions to problems that feel insurmountable and overwhelming as a Board member.Veracity is exceptional at thinking out of the box. They’ve found creative ways to get our complex money by allowing advertising, they’ve asked adjacent complexes to help fund shared fences even though the structures were technically on our property line (doesn’t hurt to ask!), they’ve found thoughtful ways to lower our insurance costs without significantly lowering coverage or increasing liability, etc.Veracity is also incredibly diligent. This is one of the main factors I believe sets Veracity apart from others. They can and will tackle the hard things. They know, and will warn you, the payoff may not be immediate, but if it is worth fighting they will fight it to the end.Veracity has been in this business a very long time. They know where to anticipate problems, how to prevent problems, and the experience to know the best way to tackle issues. They are truly stellar, in my opinion and experience. I shudder to think what the financial and structural situation would be for our complex if we had not found and hired Veracity.Veracity’s extensive expertise, fairness and determination are incredibly impressive and more importantly, consistent. As a (former) Board member, I can’t imagine doing business with anyone else. As a resident and owner, I know my condo and its future are in capable hands. I no longer worry about the long term structural and financial security of my home and investment. If you are a Board Member frustrated by your Management Company, look no further than Veracity! 10/10 recommend ⭐️⭐️⭐️⭐️⭐️ -
Review 3 (2024-04-25 - Rating: 5)
I work with Veracity pretty much on a weekly basis coordinating repairs at multiple properties they manage. I most often work with Jody, Lori, Mira, and Stacy and all are very pleasant to talk to! They are understanding and aware of what each of their properties require and ensure all work order requests are completed in a timely manner. I highly recommend! -
Review 4 (2023-12-18 - Rating: 4)
My experience as owner from the beginning was not good, I felt lost and had no direction for mailbox key replacement, remote replacement, property question. Someone told me to call the# on the wall by the mailboxes for Veracity. I called the # and Lori Welsh answered. I told her my concerns and she informed me that she was the property manager, and she gave me her email address.Lori let me know that any questions or concerns I had going forward, that I could contact her anytime and she reads her emails at home also. After that Lori or someone on the staff at Veracity always gave me the support that I needed as a owner. Lori has answered my email in a timely manner or had someone else contact me and address my concerns. I gave 4 stars because I still believe their should be an owners pamphlet available with all the information that I stated above that wouldhave helped me as a new owner. Thanks Veracity for 10 years of consistent support and making Oak Creek the most attractive landscaped property on that side of town. R. Walker -
Review 5 (2024-08-27 - Rating: 4)
Veracity, Inc. is an organization that provided me with outstanding guidance when I was considering purchasing property within my HOA. -
Review 6 (2024-03-07 - Rating: 5)
Working with veracity for several years on several properties they manage, there has been challenges, we have always been able to find the best way to get the best outcome , communication has always been clear and transparent, will be happy to continue to work with them. -
Review 7 (2022-06-21 - Rating: 5)
Veracity contracted with me a few years ago to waterproof 20 second floor patios at one of the properties they manage. I truly appreciated the professional standards they set forth outlining exactly what was needed and expected. They even provided the bulk of the materials. -
Review 8 (2024-01-30 - Rating: 5)
Jody and Vic are always available to assist and understand that dealing with difficult circumstances are crucial to insure the HOA remains viable. -
Review 9 (2022-07-14 - Rating: 5)
Veracity is a fantastic and easy to work with company! Great with communication and have been one of our favorite property management companies to work with in DFW. -
Review 10 (2024-01-30 - Rating: 5)
Stacy is a very kind , professional and an ethical person. Her character definitely fits the name of Veracity! -
Review 11 (2022-06-24 - Rating: 5)
Im a vendor for this company. We provide CCTV security to some of their properties.We have always been treated with excellence and respect.A great company to deal with -
Review 12 (2024-01-30 - Rating: 5)
Great experiences with this organization. Very professional staff, super friendly and always helpful….Amazing company !!! -
Review 13 (2022-06-24 - Rating: 5)
Highly recommended.