Principal Management Group of Houston

Photo of Principal Management Group of Houston

Located in Houston, Texas

Address: 4700 W Sam Houston Pkwy N Suite 100, Houston, TX 77041, United States

Phone: +1 713-329-7100

Rating: 4

Services

  • On-site services
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Property management company

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-11-30 - Rating: 5)

    I give Rose Rodriguez a well-deserved 5 stars. As a former HOA board member, I can confidently say that working with her has been a true pleasure. Her professionalism, patience, and extensive knowledge make her an invaluable asset. Thank you, Rose!

  • Review 2 (2025-01-27 - Rating: 5)

    Penny Prothro with PMG is outstanding. She consistently delivers excellent customer service, and I trust her to address any concerns I have. She is highly responsive, incredibly knowledgeable, and always acts in the best interests of the association and HOA

  • Review 3 (2024-11-12 - Rating: 5)

    5 stars goes to Ashley Williams, our community manager!!!! She has been an absolute pleasure to work with, continually amazes me with how well she juggles all of the things, and has been incredibly helpful in helping me navigate the ropes as HOA President of our community. By far the best manager I’ve had the pleasure of interacting with!!!!!

  • Review 4 (2024-11-15 - Rating: 5)

    I’m giving 5 stars ⭐️ for Rose Rodriguez! No one really enjoys dealing with the HOA because it’s usually when something didn’t go as planned. But Rose is really patient and takes the time to explain and understands that people’s emotions are already inflated when they’re talking with management companies. It’s great to have someone like Rose on the other side of the phone when calling management companies!

  • Review 5 (2024-12-15 - Rating: 5)

    Ashley has been our Community Property Manager for a short time and has been a major improvement over the previous manager. She has been very helpful and effective in getting things done and has also improved our communications with PMG.

  • Review 6 (2024-12-12 - Rating: 5)

    Robyn Booker has been an amazing help! She is very organized and great at communicating with us! We have loved working with her!

  • Review 7 (2024-12-05 - Rating: 5)

    Thank You, MahiahI wanted to take a moment to express my sincere gratitude and appreciation for your exceptional contributions. Your dedication, professionalism, and unwavering commitment to excellence have made a significant impact.Your ability to navigate challenges with clarity and precision is truly inspiring, and the positive energy you bring to every interaction fosters a sense of collaboration and trust that elevates everyone around you.Thank you for your hard work and the example you set.Warm regards,Shirnyl

  • Review 8 (2025-02-26 - Rating: 4)

    The community director, Penny Prothro, was so pleasant to talk to. She made time to hear my concerns and made sure everyone was resolved.

  • Review 9 (2024-11-15 - Rating: 5)

    My review is of our Management Rep. Ms. Rose Rodriguez. Not intended as a company review.Rose has been one of the high points of being a Board member of our HOA. She has been responsive, knowledgeable and helpful the entire time she has been with us. She is always available to assist and happy to do so. I have worked with many Management companies and their reps as a Real Estate Licensee in two States. Rose is at the top of my list and has my highest recommendation!.Randall Hough, President, HP Hoa

  • Review 10 (2024-12-10 - Rating: 5)

    I’d like to thank Ashley Williams for all her help with us in the Meisterwood Subdivision, as our PMG Contact. To be honest our previous experience had not gone well, but since she has become our Contact/Mgr., it has been a definite step up. A 5 Star, please keep up the good work.

  • Review 11 (2024-11-14 - Rating: 5)

    We havent worked with Ashley very long, but so far she has done a fine job with regard to our HOA. She is much improvement over our previous Manager.

  • Review 12 (2024-09-27 - Rating: 5)

    Belinda Miller was amazing, Helped me through the whole process to get my deck addition approved. Defiantly the best experience I have ever had with Management company.

  • Review 13 (2024-12-05 - Rating: 5)

    Mahiah Kajos is exceptional at her job! She made sure to take the time to meet allof my needs and didn’t make me feel like a burden whatsoever. She provides keen attention to detail and gets the job done right. If you need any assistance whatsoever, do not hesitate to reach out to her. Mahiah will go above and beyond for you as well!

  • Review 14 (2024-09-27 - Rating: 5)

    Had a great collaboration with Ms. Belinda Miller while getting approval for the architectural changes to our backyard. Though the process took longer, Ms. Belinda was very prompt to respond to all our queries. Thank you for all the help.

  • Review 15 (2024-11-18 - Rating: 5)

    As a Home Owner and a former Board Member, Lisa was always available, firm, quick to respond and resolve issues... Being in the same HOA for 22 years, PMG has been the most efficient management company to date!

  • Review 16 (2024-12-03 - Rating: 5)

    I give 5 stars to Mahiah! She is always so helpful with everything weve ever needed from her since 2017. Hands down the best part of our POA.

  • Review 17 (2024-10-19 - Rating: 5)

    I would like to thank Albina Sifuentes, our Comunity Association Manager at Granger Pines. She is very approachable and easy to communicate with. She is on top of any issues regarding the HOA. Thanks Albina..!!!

  • Review 18 (2024-11-14 - Rating: 5)

    PMG of Houston has provided me with great customer over the last year of me living in the Vanbrooke HOA. Ms. Belinda Miller responds timely and consider all aspects when it comes to the homeowner. 5 star service! Thanks!

  • Review 19 (2024-11-26 - Rating: 5)

    Mahaih Kajos has been a dream to work with. Any questions or concerns that I have had she puts my mind at ease and answers them quickly. Managing an HOA is a thankless job, but she excels at it and I have nothing but positive things to say. I can only hope that any new manager/management that I may need or run across, does as good as job as Mahiah.

  • Review 20 (2024-11-13 - Rating: 5)

    Mills Pointe joined Associa Mgmt. In June 2024 so far so good. Ashley Williams is our HOA Mgr. and she is knowledgeable, helpful and gives us HOA mgmt. advice when it is needed to help guide us to making the best decisions. I look forward to 2025 to see what Associa does for our issues in Mills Pointe. Regards, A.Palmer

  • Review 21 (2024-11-26 - Rating: 5)

    The HOA is so nice and friendly especially Mahiah Kajos she was so helpful with information about the property and answering any questions we had regarding our passes, lagoon access, and gym access. I love it here!!! 😊

  • Review 22 (2024-06-18 - Rating: 5)

    I have lived in Windsor Lakes for 20 years. Our Property Manager, Kim Gonzalez, has been very attentive to our resident’s needs. When I had an emergency and a large tree fell on my house, she immediately directed me to the help that I needed. She has also responded very quickly to some property issues that came up for me. She handled everything in a very professional, yet personable, way. Kim is definitely an asset to our community!

  • Review 23 (2024-07-26 - Rating: 5)

    We have worked very closely with Belinda Miller at PMG. She has been more than helpful. She explained the approval process for putting a storage building on our property to the letter. As we continue to improve our property we look forward to working with Belinda again.

  • Review 24 (2025-01-09 - Rating: 5)

    Yolandas professional talents place her among all-star professionals who possess the rare qualities of knowledge, compassion, and a result oriented approach that achieves a win-win situation.Patrick Nwosu

  • Review 25 (2024-07-19 - Rating: 5)

    I had to submit an application to our HOA for approval to get our roof replaced. The person assisting me with the request was Belinda Miller. She was extremely helpful in assisting me and also was very prompt to respond to any questions I had. I have been very pleased with her help as this is the 2nd time shes assisted me.

  • Review 26 (2024-08-21 - Rating: 5)

    As a new resident in a HOA community I was unfamiliar with submitting a request for paint alterations on my home. Belinda Miller was quick to respond to my emails, questions and helped me through the process of submitting my request. Thanks for the professionalism!

  • Review 27 (2025-02-28 - Rating: 5)

    Angela is amazing. She responds quickly and I get my answers.

  • Review 28 (2024-06-13 - Rating: 5)

    We’ve been using this management company for a few years and they started out as a 1 star but then enters Valerie where she did a complete turnaround. She then added Kim to our team and she is hands down a A+ Manager. The two of them have turnaround our community and we are so thankful for them. They are quick to answer questions and very knowledgeable. Dynamic Duo. I love the direction the company is heading.

  • Review 29 (2024-07-01 - Rating: 5)

    Recently I sent a request to TownSQ to upgrade my wood fence. Thanks to helps from Ms. Belinda Miller, I was able to complete my home improvement application and received the approval of TownSQ within 2 weeks. Ms. Miller was nice and kind when she explained to me the aspects of regulations/requirements from the the government document. In addition, she walked me to the procedure to register and make payment online. Her technical skill is excellent. Her work is professional and efficiently.

  • Review 30 (2023-12-29 - Rating: 5)

    Belinda is the best!!!! She Helped me navigate all the necessary items needed to get my project approved for our home. Belinda was with me every step of the way and worked with me to get the committee what they needed in order to get Approved. Make sure you reach out to Belinda as she is super awesome in working with homeowners and the committee. She works diligently and makes sure to get a win-win situation for everyone. Thank you Belinda. Without you, this will not have been possible.

  • Review 31 (2024-06-17 - Rating: 5)

    I have been furnishing landscaping, playground maintenance and steel fencing to many management companies in the Houston area for over 20 years and I found PMG to be most professional and extremely responsive to vendor needs in getting projects completed in a timely fashion. Additionally managers such as Aquila T. developed strong partnerships with my personnel to accomplish the many projects we performed for their locations.Of course her involvement and buy in to my projects got my invoicing completed and paid quickly. I would give this company a 5 star rating with particular credit to Ms. Aquila.

  • Review 32 (2024-07-19 - Rating: 5)

    I’ve had the pleasure of working with Belinda Miller on 2 different requests. She was quick to respond to all of my emails and was super knowledgeable. She made all of my approval processes seamless!

  • Review 33 (2024-09-09 - Rating: 5)

    Nobody likes the hassle of fighting with the HOA to get a project done. However, Belinda Miller made it extremely easy on me and am very thankful for her help!

  • Review 34 (2024-07-26 - Rating: 5)

    Our current HOA manager in Spring Crossing Section 1 in, Spring, TX is Valerie Fisher. Im telling yall right now that the reason we are with and intend to stay with PMG is because we have Valerie. There are a lot of management companies to choose from out there but her leadership in our small, mainly first time home owner, community is the only way we will survive as a financially solvent HOA. We have had other PMG reps before but none like her. We need the strong, no hesitation guidance that she is currently providing us. Without that I see a bleak future for our community. Thank you Valerie for your dedication to what you do for us in Spring Crossing and I am sure other communities. Robert W

  • Review 35 (2024-11-26 - Rating: 5)

    Mahiah is the best community manager! She promptly addressed my concerns, is always kind, and helpful!

  • Review 36 (2024-06-21 - Rating: 5)

    I wanted to take a few minutes to show appreciation to a specific person and the team she works with. A little about the situation, I wanted to get solar put on my house. The solar company took care of everything, including communicating with the HOA. Apparently there was some missing information that the HOA needed, but the solar panels were installed anyway. Fast forward about a year and half and I get a denial for my project. HOA apologized for the delay in the denial, but apparently there was a problem with their system, so I didnt get notified. I contacted Belinda Miller who is the one in charge of projects like that. I told her the panels were already on the house and working for over a year. Instead of giving me a hard time because the panels were on there without approval, I was able to get the situation resolved with no pressure from HOA. I took six months for me to get the information I needed from the solar company, and not once did Belinda contact me asking for a status update, nor did I get letters stating that I was in violation and possibly going to get fined. They waited patiently for me to provide them what was needed, and when I finally did, It was approved for me in about day. Thank you Belinda and team, really appreciative of your help and understanding!!!

  • Review 37 (2024-11-13 - Rating: 5)

    Associa P.M.G. is a wonderful management company. With skillfull managers like Ashley Williams making home owners happy and making communities better.🌞

  • Review 38 (2024-04-30 - Rating: 4)

    We’ve had difficulty with rotating Property Managers at our neighborhood. Some of that was due to managers not being effective, and the last one left the company. The reason for my relatively good rating is that there is one thing that has been consistent throughout. PMG’s Admin Assistant, Albina Sifuentes, has always been there and has always been very responsive and helpful. Without her there, my rating would have been much lower. Whenever I need action on something, I can always count on her to handle things and I am very appreciative of that.

  • Review 39 (2024-07-03 - Rating: 5)

    Belinda Millers excellence in customer service and satisfaction; was nothing short of AMAZING! Her professionalism, exceptional communication and attention to detail make things easy when working with our HOA community management in Marvida.

  • Review 40 (2024-06-19 - Rating: 5)

    PMGs Operations Manager Aquila Tyson, has always been very responsive and thorough, whenever I need a status update on anything. I can always count on her to get information back in a timely manner. I would recommend that anyone looking for a good property manager, to give her the opportunity to make a difference in your community.

  • Review 41 (2024-11-26 - Rating: 5)

    Mahiah Kajos is so helpful! Fast to answer her phone, emails, and is always kind!

  • Review 42 (2024-04-29 - Rating: 5)

    Penny prothro always provides an excellent customer service experience. She is the best in the business. Give her the opportunity to improve the efficiency of your properties. I have enjoyed working with their experienced team of professionals .

  • Review 43 (2024-05-06 - Rating: 5)

    I purchased my new home about one year ago and I have worked with Belinda for multiple projects around the house that needed HOA approval. She personally walked me through the process for each project showed me the requirements in the HOA builder guidelines that helped get everything approved very quickly. Without her great costumer service I could see this being a much more difficult process.

  • Review 44 (2024-06-13 - Rating: 5)

    We have had a great experience with our newest community manager Valerie Fisher. She is great with overall communication. The new team at PMG Houston has been very supportive with our HOA board. I would strongly recommend.

  • Review 45 (2024-11-27 - Rating: 5)

    Mahiah Kajos is very helpful and always very quick to respond! She is always polite and respectful!

  • Review 46 (2024-04-26 - Rating: 5)

    Belinda Miller has been exceptionally patient and professional with me throughout the HOA approval process, reassuring me every step of the way. I look forward on working with her on future projects. Thank you so much.

  • Review 47 (2024-12-05 - Rating: 5)

    I cannot thank Mahiah Kajos enough for a job well done. I will definitely seek her out the next time that I need help!

  • Review 48 (2024-06-17 - Rating: 5)

    Kim Gonzalez is a great general manager for our community! She always has a positive attitude and a smile. She has a can do attitude and is always helpful dealing with us in our over 55 neighborhood!

  • Review 49 (2024-12-06 - Rating: 5)

    Ill give my 5 starts to Angela Williams, she is supportive and always responds timely to my request with the right solution!

  • Review 50 (2024-04-29 - Rating: 5)

    Belinda Miller guide me to the process how it works to submit paperwork for my project in my house concrete patio, she was very professional very helpful and friendly.Great customer service.Thank you Belinda Miller.

  • Review 51 (2024-05-10 - Rating: 5)

    I have lived in my neighborhood (Woodmark) for over 10 years and have seen property managers come and go. I also served on my neighborhood ARC Committee and Board of Directors, so I have worked closely with the management that PMG Associa has provided. Every management relationship seemed status quo….until Valerie Fisher was assigned to our HOA after our property manager left to move closer to her family.When Valerie Fisher came on board, I could tell this lady knew her stuff. She hit the ground running and I was absolutely amazed how easy it was to communicate with her. When I had a question, she answered it immediately and if she didn’t know the answer, she found it within minutes. Her experience and knowledge are truly an asset to any community.When we had unruly board members, Valerie went out of her way to call them and resolve the issue….immediately. Her ability to deter a divisive situation is a true gift. I have seen very few property managers show as much interest as Valerie has. In fact, when PMG promoted her and assigned us a new manager, we asked if we could have her back!If PMG Associa continues to set the high standards we have seen in Valerie Fisher, this property management company will surely shine above the rest.

  • Review 52 (2024-04-17 - Rating: 5)

    I want to say Thank you to Ms. Valerie Fisher on the behalf of Spring Crossing Community for working so diligently with the HOA Board to get the ball rolling and going over and beyond helping getting homeowners accounts current. love the continued efforts you’ve displayed I’m greatly appreciative for getting the extra help we needed to jumpstart our Journey. You’re the greatest Valerie Fisher ever, especially tending to help getting the fence started to help close in our community! 🙏🏽😇💖🎉

  • Review 53 (2025-01-18 - Rating: 5)

    Thank you Belinda Miller for great customer service and for genuinely taking care of our needs!

  • Review 54 (2024-05-06 - Rating: 5)

    Martina sperbeck receptionistShe made my day!!! She understood my frustration which relates HOA fee payments. Online didn’t work and mail didn’t deliver to PO Box in Dallas.She definitely helped me to pay HOA fee and guided me kindly to pay next payment of HOA fee.This is my first impression that Bellerive HOA management helps me with sincere understanding. Thank to her and God bless her kind heart.

  • Review 55 (2024-12-19 - Rating: 5)

    Ashley is great to work with and I look forward to doing more business together.

  • Review 56 (2024-05-02 - Rating: 5)

    Outstanding customer service by Ms. Belinda Miller with Associa Principal Management Group of Houston! She took the time to thoroughly answer my questions and was very helpful and gracious as it was my first time going through a HOA approval process. Many thanks, Ms. Miller!!Jim L. Smith

  • Review 57 (2024-09-21 - Rating: 5)

    I had heard some horror stories and went into getting my patio done with a bit of a guard up but Belinda Miller really was patient and helped me through the entire process.

  • Review 58 (2024-11-18 - Rating: 5)

    Rose has always been extremely helpful and very knowledgeable. Kudos to her!!

  • Review 59 (2024-07-26 - Rating: 5)

    Mrs. Belinda Miller from the management Group was excelent on her service. The request and review was done very smooth and prompt. I am very pleased with the service.

  • Review 60 (2023-03-23 - Rating: 5)

    I recently requested an architectural review with my POA and I wanted to take a moment to express my gratitude for the incredible experience with Belinda. She was prompt with emails, professional and went above and beyond to ensure that I had proper documentation and accurate measurements. I was clueless about the step by step review process; however, Belinda was incredibly friendly and helpful. I would definitely recommend her for assistance with home improvements.

  • Review 61 (2024-05-11 - Rating: 5)

    It’s been a pleasure having Penny as our community manager. She is very helpful and does what’s in the best interest of the community.I would definitely recommend her for exceptional customer service!

  • Review 62 (2024-11-26 - Rating: 5)

    Mahiah has helped us out greatly with getting familiar with the area and what we needed to do since we just recently moved

  • Review 63 (2024-06-06 - Rating: 5)

    Ms Belinda Miller has been such a huge help with guidance on our first ACC application including prompt responses to our questions. She definitely cares about us in our community.

  • Review 64 (2024-09-24 - Rating: 5)

    Belinda was incredible responsive and helpful during my request for archtechture request.

  • Review 65 (2021-07-20 - Rating: 5)

    It was a pleasure working with Belinda. She was courteous, knowledgeable, and promptly returned messages and did everything on her part to make sure that my project was approved. As a new homeowner in my subdivision, I did have some frustrations with the length of time that it took to get the approval, as we kept going back-and-forth because there are not clear enough guidelines as to what is needed in a situation. Having said that, during almost 2 months of this she patiently supported me as a homeowner. For that I am very grateful!

  • Review 66 (2023-07-27 - Rating: 5)

    I live in a PMG / Associa managed condo complex where I am an owner and am happy with their management. Open, accessible, and easy to work with, while the community property and amenities are well maintained. Any questions or issues are quickly addressed. I want to give special thanks to Amy, who is the Community Manager for my community and is an embodiment of excellent service.

  • Review 67 (2022-10-18 - Rating: 5)

    Big shout out to Belinda Miller of the Principle Management Group. She assisted us with processing paperwork and getting timely approval of our pool construction plans. Thanks for always responding promptly to emails from me and the pool company. Your customer service skills are exemplary. Thanks for all of your assistance.

  • Review 68 (2024-04-30 - Rating: 5)

    Its been a pleasure working with Valerie and PMG and communication has been easy. very involved with their communities and vendors and highly impressed with their operation.

  • Review 69 (2025-01-17 - Rating: 5)

    Yolanda is very efficiently processing homeowner ‘s request.

  • Review 70 (2024-08-06 - Rating: 5)

    I have made three applications for improvements. Belinda Miller has been very helpful and patient with me. The process has been handle proficiently and timely each time. If it were not for Belinda Miller…I would not have been able to accomplish this as I have very little experience submitting such a request!

  • Review 71 (2024-07-26 - Rating: 5)

    Valerie has been managing our board and helping our community a lot in solving a lot of issues. Great HOA

  • Review 72 (2024-07-30 - Rating: 5)

    I have been living in my neighborhood for 10 years and Belinda Miller has always been very helpful for our project needs and is very responsive.

  • Review 73 (2025-01-17 - Rating: 5)

    Yolanda has been of great help! So quick to responses as well!

  • Review 74 (2024-08-09 - Rating: 5)

    Jay Fuller & Valerie Fisher are appreciated in Stonefield Terrace Community. Having them on our team is a remarkable advantage for our Board of Directors. They handle all of the details with incredible precision & make our jobs easier..

  • Review 75 (2019-01-11 - Rating: 5)

    Felicia is so happy and friendly all the time! I have asked her questions in person and over the phone several times and she has been very helpful with answering them. She is able to multitask very well and on both occasions I went to her office she politely split her attention between myself another resident waiting, or resident on the phone. All of our problems were resolved in a timely manner so no one (myself, other resident, phone resident) had to wait very long! I have been very pleased with Felicia and love her bubbly personality!!

  • Review 76 (2022-09-23 - Rating: 5)

    Belinda was great in quick responses to answers to our questions on the HOA construction application for approval and we didn’t have to wait long at all! Thanks a million Belinda! It was a pleasure to have dealt with you through this process! We are looking forward to our project getting started and finished so we can enjoy it! 😊

  • Review 77 (2022-08-26 - Rating: 5)

    I’m so pleased with the way things were handled. Although you don’t manage my subdivision anymore, Lisa Mushinski went above and beyond her job duties. She was able to get exactly what I’ve been trying to receive for a week now. Thank you for caring about the needs of others. Your actions make you stand out as an extraordinary employee. Don’t ever change.

  • Review 78 (2021-02-13 - Rating: 5)

    Principal management helped me to get approval on roof replacement of my home. my heartfelt thanks to Belinda Miller, was very courteous, dedicated, professional and acted swiftly to obtain the approval required in very short time. Exceptional quality service. During this pandemic, it is very difficult to get any thing done in time. this was a great experience and appreciate the timely help.

  • Review 79 (2024-11-13 - Rating: 5)

    Ashley has been fantastic for us here in Mills Pointe!

  • Review 80 (2019-06-11 - Rating: 5)

    I totally love the wonderful customer service that I receive from Jessica Maldonado. She is always so helpful and very responsive to me and my companies needs at all times. She is a real asset to your company and I can say she is a real pleasure to work with. She goes above and beyond most employees that I have encountered.

  • Review 81 (2021-03-02 - Rating: 5)

    Belinda was extremely helpful and made the approval process for our patio construction quick and easy. She responded to all emails promptly and was very professional. I expected the approval process to take several weeks but it only took a couple days once all the information was submitted.

  • Review 82 (2021-02-12 - Rating: 5)

    We had an emergency and Belinda Miller was extremely helpful in facilitating the approvals we needed in order to fix the issue. She was very responsive, efficient, and we are so grateful to have worked with her. I highly recommend contacting her if you ever have an issue! Thank you Belinda!!

  • Review 83 (2019-01-30 - Rating: 5)

    I give my experience with the Office Manager (Felicia Legier) a very good rating. She was very professional with handling my service request. She kept me informed with the progress of repairs that were being done. I have been a Sterling Lakes resident since 2012, and I really appreciate the way she handled my request.

  • Review 84 (2021-04-30 - Rating: 5)

    Belinda Miller is very professional, she helped me to get permission to build an in ground pool and spa in our back yard. She responded to my emails promptly and we get the approval in a week. Thank you for being this great and keep up the good work. Thank you Belinda.

  • Review 85 (2024-06-14 - Rating: 5)

    Belinda, got me an ACC Application to replace my roof approved in one day! Super fast with responses! A+

  • Review 86 (2024-12-04 - Rating: 5)

    I gave 5star to Maria Garza for her support and service for us

  • Review 87 (2022-05-19 - Rating: 5)

    Belinda Miller was TOP SHELF (10s++++) in working with me on my first submission for a home landscaping project. There wasnt a question she didnt have the answer for me so when I turned in my paperwork for our landscaping project there were no further delays. Belinda was very prompt with her responses back to me. Thanks Belinda Miller for your great assistance and the Sterling Lakes HOA team for their project approval.

  • Review 88 (2019-01-10 - Rating: 5)

    I worked with Robin Gard, the association manager to resolve some account issues for an Estate in Summerhill. Robin was very professional and thoughtful to address all the details and follow up until everything was cleared up. Her board was very responsive, but it can help if the managers have some more authority to clear up minor fees and charges to avoid delays in settling accounts. Just a suggestion to help others in the future.Thanks to Robin for a job well done!

  • Review 89 (2022-09-19 - Rating: 5)

    Ive had the pleasure of dealing with Belinda Miller on different modifications on my home in Miramesa. I have always found her a knowledgable, friendly source of information and assistance when preparing my project applications. Thanks for the help, Belinda! Keep up the great work!

  • Review 90 (2023-04-21 - Rating: 5)

    It was nice dealing with Belinda Miller. She responded to all my emails and gave guidance and guidelines on everything I was requesting. I really appreciate her customer service and professionalism.

  • Review 91 (2021-11-20 - Rating: 5)

    I cant say enough about Ms. Miller. Belinda is the three Ps. Professional, polite and patient. I have heard scary things about the HOA, but my experience with Belinda exceeded all my expectations. She kindly walked me through the application process to build a pool. She was patient and took extra time to make sure that all of my paperwork was in order to be approved. The entire process was stress free, and I am so happy. I am glad that she is part of the HOA, and I look forward to working with her again in the future! If you are reading this Belinda.... YOU ROCK!

  • Review 92 (2019-01-14 - Rating: 5)

    Robin Gard is amazing, I absolutely love working with her!! Other incredible property managers include Amy Ballard, Shannon Abernathy, Maggie McKay, Shannon Lewis, and Rose Rodriguez (just to name a few). They are on top of their game and are a joy to work with. I highly recommend PMG and the amazing property managers that work here.

  • Review 93 (2024-06-14 - Rating: 5)

    Belinda Miller is a great professional, it was a pleasure to interact with her during my Patio approval process.

  • Review 94 (2020-06-30 - Rating: 5)

    I want to take a moment to recognize Belinda Miller with the PMG group. She is so helpful assisting us with all of our questions regarding the approval process to get our home improvement projects approved. I must have bombarded her with a 100 questions over the last few months and she has always gone above and beyond to answer me and provide me with all the answers we need. Her professionalism and patience is greatly appreciated. Thank you again for all your help Belinda!

  • Review 95 (2018-02-28 - Rating: 5)

    I currently rent a property at Braeswood Park Condominiums and the owner of my unit lives out of state. I lost my key to the mailbox, and after a very chilly interaction with our mail delivery person, the owner recommended that I go speak to the management group. I was hesitant, but went anyway. Amy was in the office that day, and she was fantastic. She spent almost an hour with me calling the post office and working with Rocky, the community maintenance man, to resolve the issue and figure out how to replace the lock and key and get me my mail. She also made sure that all of my information was up to date and I received a parking sticker. I feel more comfortable knowing that Amy and Rocky are looking out for me, and more than willing to help. I could not have asked for a better experience.

  • Review 96 (2024-05-06 - Rating: 5)

    Belinda is awesome. She took care of my request super-fast while making sure I was fulfilling the requirements.

  • Review 97 (2019-06-27 - Rating: 4)

    Amy Ballard has recently taken over our account, which is a large housing community(approx 1500 homes) and is working extremely hard to get things in order and keep our residents happy! She is extremely pleasant to work with, very responsive and hard worker! We are so happy to have her on our account!

  • Review 98 (2018-04-26 - Rating: 5)

    I am a Unit owner at Braeswood Park Condominiums. I want to commend Amy Ballard on the awesome job she is doing at this property. The Community is improving and getting the care it needs. Any time I have had an issue at my unit that needed resolved Amy has been on top of it for me.... and now, as I am selling my Unit and moving on to the next chapter in my life, I have had many questions about the process of selling my Unit. Amy has been awesome! She is always there to answer questions, give direction on who I may be able to call for answers and if she doesnt know she always gets back with me as soon as she has updates and information. Amy, thank you so much for making my experience at Braeswood Park a great one.Sincerely, Kelli M

  • Review 99 (2019-01-10 - Rating: 5)

    Today I had to activate my gate and gym access and I thought it would take a long time so I tried to do it early, but once I got there Felicia Legier worked with us to quickly and efficiently without sacrificing any detail. And she had such a nice personality and held so much patience despite all the questions we kept asking her. Overall it was such an amazing experience working her.

  • Review 100 (2019-01-31 - Rating: 5)

    Thank Felicia for following up with me on these different issues and helping to resolve them in a timely and positive manner. Ive never had anyone affiliated with the Sterling Lakes management keep there word on any resolutions to my issues. Being that you deal with so many different personalities i commend you on dealing with mine by remaining positive and enlightening me on a better way in seeking resolution. Having said that i want to apologize for my negative approach in the beginning because Ive seen managers cime and go but i hope you remain serving our community for decades ti come.

  • Review 101 (2024-04-30 - Rating: 5)

    Shout out to Penny Prothro for her quick and thorough reply and for being patient and understanding with me. Im glad to have you helping us at the Granger Pines community!

  • Review 102 (2018-02-21 - Rating: 5)

    We love Shannon Lewis, our community manager. She is consistent with her customer service and pays attention to our property. If she sees something while observing our community, she will notify the board and her response is timely. I can contact her day, night or weekends and she will respond. We are glad to have Shannon as our community manager!

  • Review 103 (2021-05-12 - Rating: 5)

    April Gischel, of Kendal Lakes Home Owners Association, has been a person I can take my concerns too. She cares deeply about our community and really listens to you. She is fair and reasonable and I am very grateful she is in charge. She respects others and I trust her.Sincerely,Laura And Eddie

  • Review 104 (2021-03-23 - Rating: 5)

    We are new homeowners in the Stone Gate community and we started the process to get permission to build a cover patio in our back yard with Belinda Miller and she made our process easy to understand and they got everything approved in less than a week. Excellent service and answered all our questions and concerns.

  • Review 105 (2020-09-21 - Rating: 5)

    August 18, 2020 I submitted an application to my HOA to add a patio to my home. I was unsure of what I needed to do in order to obtain an approval so I contacted the HOA. I was blessed to speak with Belinda Miller. Belinda explained the process and instructed me what I needed to do next. She was such a Blessing to me through the entire process! Belinda is very caring, patient, and kind.... as well as knowledgeable of her job, qualities you rarely see anymore!!I really appreciate you Belinda, for the kindness you have shown me; I pray God gives you the desires of your heart and make all your plans succeed!!!!.

  • Review 106 (2019-03-13 - Rating: 5)

    Shannon Lewis, Property Manager hasn’t had an opportunity to resolve my issue yet but gets 5 stars for responding so quickly to my email. She acknowledged receipt and told me what the next steps were and provided me with a timeframe of when she would have an answer for me. Outstanding resident services!

  • Review 107 (2020-02-27 - Rating: 4)

    Belinda Miller, Code Enforcement Specialist is the person allowing me to give the rating that I did for this company. I had some concerns and she went above & beyond to be sure my concerns were taken care of. She responded to my MANY emails with a pleasant attitude and a very big can do spirit. It is people like her that provide the definition of EXCELLENT customer service. Thank you, Belinda!!! Your efforts & assistance are truly, truly appreciated!!!

  • Review 108 (2020-09-01 - Rating: 5)

    Making that financial decision to purchase a pool is not easy, especially the details needed for getting all the approvals. Belinda made the process so comfortable for my husband and I, especially during this time of the pandemic when companies have to adjust the way they handle customer service. I am so grateful to have had her help me with all my questions and assisting me in what the next steps would be.

  • Review 109 (2020-11-11 - Rating: 5)

    I just received the very best service from Belinda Miller at Associa. This was the fastest and most professional service I have ever experienced from anyone in business and even more so from an HOA. She was extremely responsive to my needs and helpful in getting me the correct information so that I could apply for a change and get it approved. I highly recommend Belinda and Associa as an HOA management group, if she is an example of the caliber of people they hire and groom. Excellent work and highly satisfied! Thank you!

  • Review 110 (2021-02-05 - Rating: 5)

    I have deal with Belinda Miller for two separate projects for my house and shes being very helpful and responsive to all my questions. last year took several weeks for them to approve my project because that summer was very busy, but this year was very smooth.

  • Review 111 (2022-03-01 - Rating: 5)

    Belinda was absolutely fantastic, she aided me through the application process as I had many questions and concerns. Belinda was always upbeat and joyful everytime I called or emailed. Thank you Belinda for helping me make my project a reality.

  • Review 112 (2018-09-17 - Rating: 5)

    Mary is amazing I wish she would have managed continuously, I dont expect everything to be solved, however I believe in a respectful communication and Mary was very helpful and polite. She is the best and Im gonna continue to contact her for any issue I may encounter. I have lived in this facility over 12 years and by far she is the best manager we had.Thank you for being the best.

  • Review 113 (2021-04-20 - Rating: 5)

    I had the pleasure of working with Belinda Miller for my outdoor storage shed project. Belinda exhibited professionalism, knowledge, patience, and responded to my emails promptly. This has been my first project and Belinda walked me through the entire process making it doable and stress-free.

  • Review 114 (2019-06-11 - Rating: 5)

    Jessica Maldonado is by far the BEST property manager I have had the opportunity to work with. She leads her team in the most efficient, effective manner and it just shows in their communication skills and professionalism. Please ensure Jessica is well taken care of and rewarded for her hard work.

  • Review 115 (2017-05-23 - Rating: 4)

    So if one bad experience can cause us to write a bad review, why can’t a good one cause us to write a good review. Previously I had a bad review here with pmg, and while I still don’t think they are great, the Property manager in Lake Shore Harbor, Shannon Lewis, is making them look a lot better. I have had a conversation with her explaining my side of what I thought had been happening prior to her arrival. I can honestly say that I have talked to her in a day more than I have with any of the other managers in all the years I have lived here. At the very least, she is trying. And while the overall view might be that this company can use some work, my advice to them is that they better start hiring more people like Shannon who seems to want to make a difference.

  • Review 116 (2018-06-07 - Rating: 5)

    Amy Ballard is our main contact at Principal Management for our community at marble Arch. She is amazing at her job and goes above and beyond with her help. She is very communicative with the residents and is extremely helpful anytime we have questions. It is evident that she takes pride in her work and wants to do right by our community and help it improve.

  • Review 117 (2019-01-03 - Rating: 5)

    I cannot say enough good things about the assistant at Lakes on Eldridge. Jessica Nair was very helpful when answering all of my questions. She was patient when listening to my concerns and thorough when explaining the policies and procedures that were in place. I had an issue with my EZ tag and Jessica stayed later to help me get it situated. I really appreciate her at our community and how she goes above and beyond to help everyone. Thanks Jessica, you are amazing!

  • Review 118 (2023-03-24 - Rating: 5)

    Belinda Milller is outstanding!!!!She helped me understand the rules that I needed to work with. People like her should be the face of POA/HOA . She makes a tough process easy.

  • Review 119 (2019-01-21 - Rating: 5)

    I just have to show my appreciation towards Terrance Stephens. He is very responsible with the properties he manages , he is on top of what needs to be done and follows up with every single project he assigns me . I love that he goes the extra mile for the properties just to make sure there will he no future issues whatsoever. As an independent contractor , I hardly ever come across companies that pay you on time or that pay what is owed . They have never had my payment short , its always been what its supposed to be. Very few companies do that, and thats something I really appreciate. Will definitely be working with him for future projects . Thanks Terrance, Julio .

  • Review 120 (2024-06-07 - Rating: 5)

    I got very quick responses and guidance on what was needed to get my application submitted and approved. Belinda was great!

  • Review 121 (2024-02-23 - Rating: 5)

    PMG is a highly professional group that is ran with great efficiency. Penny Prothro is outstanding displaying fantastic leadership, and ethical business management!

  • Review 122 (2021-03-15 - Rating: 5)

    Belinda Miller is very professional, straight to the point, very experienced, knowledgeable, and amazingly responsive. She made my experience with the HOA very smooth. Thank you for being this great and please keep up the good work!

  • Review 123 (2018-11-07 - Rating: 5)

    Hi, I would like to take this time to say Thank YOU to Felicia who showed extreme good customer service in our interaction today, she was very helpful and made me aware of other tools such as the TownSq, she smiled throughout our meeting which made me feel welcome. She Thank me at the end of my visit with her. You dont find great customer service to often any more therefore I wanted to take this opportunity to acknowledge her and say Thank YOU ! May God continue to Bless you to be a blessing to others as you were to me today :-)

  • Review 124 (2019-06-26 - Rating: 5)

    Amy Ballard is by far THE BEST property manager our neighborhood has ever had! I have been on the HOA Board with Lakewood Hills for MANY years and Amy is the absolute most responsive and effective manager ever. She is Gold Star Quality! 👍🏻👍🏻👍🏻👍🏻👍🏻

  • Review 125 (2021-10-09 - Rating: 5)

    This is a review for Belinda Miller! She is a fantastic help with my application with the HOA. Application took a few weeks only because Im new at this and had a ton of questions that Belinda answered promptly! Very professional and prompt! This experience has made me very excited to live in this community! Thank you so much for all the help and patience with my application to build my backyard! I cant wait to start building this pergola! Belinda was extraordinarily helpful and Im very grateful!My only constructive feedback is for the association and that is to allow more trees in peoples yard and maybe go with other approved trees beside everyone having live oaks in the front. Lets get some Maples and magnolias and compete better with the Groves community next door. They each have 2 trees in thier yards! We can be better than them! Haha. More trees more property value!

  • Review 126 (2022-09-09 - Rating: 5)

    I had a wonderful experience working with Belinda Miller. She made my waiting period a very pleasant experience. Thank you Belinda for you time and may God Bless you.

  • Review 127 (2019-01-18 - Rating: 5)

    I can’t say enough good things about the community manager Heather Gordo. She is kind, a fantastic listener, and guided me through the things I needed to do with such ease. She has made every experience I’ve had with her great and I can’t wait to have more! Love Heather! She needs a raise and a promotion!

  • Review 128 (2019-03-05 - Rating: 5)

    Felicia was very informative and helpful. I was very comfortable with her assistance. I had a couple of issues. I left with the confidence that my problem was solved. She was calm in the midst of another customer asking questions and needing help.

  • Review 129 (2018-06-05 - Rating: 5)

    I was very happy working with Maggie Mckay during the transition time. She is very friendly, has great patient with residents and has excellent skills for customer service. She was very professional the way she handled the HOA board meetings. Especially with some difficult residents.

  • Review 130 (2022-07-26 - Rating: 5)

    ⭐️ Professional and friendly! ⭐️I had the pleasure of speaking with Karla today (I apologize if I misspelled),and she represented this business like nobody has before. She helped me with my questions and she said she will follow up with me on the issue. She also confirmed she had my contact information. Karla is doing a great job for Associa PMG of Houston!! Give this lady a bonus!!!

  • Review 131 (2023-03-29 - Rating: 5)

    Yolanda Wiggins is a great person overall and has meet all my needs. She’s very helpful and has made my experience with the modifications of my home excellent.

  • Review 132 (2020-02-14 - Rating: 5)

    In these times where everything and everyone speaks in anger and discontentment of all that is wrong with this world, Id like to share a more positive and upbeat message. Angela Rivera at the Cypress Mill subdivision office is top notch amazing! Every time I go to the office she greets me with a big smile and a friendly welcome. She oversees our community with professional intelligent ease and completely amazes me but ALL that she does ALL BY HERSELF! The day to day details of running a large community, creating a working annual calendar for all things Cypress Mill. From overseeing that the pools and equipment making sure all is in working order to maintaining the work out room to ensure cleanliness & safety. Coordinating the calendar for the neighborhood swim team, working with area Boy Scouts/Girls Scouts overseeing the rental of our club house for private parties, organizing the incredible huge Annual Community Party each summer, the Easter celebration each Spring, and the fantastic Veterans Day Celebration each November! (She is a veteran mom too!) Working with the Cy Mill Board HOA and keeping the minutes of every monthly meeting! Assisting the Board with what ever they need. She does all this with a constant smile and kind word to everyone she meets. And she does everything ALL BY HERSELF with NO help. In the times Ive watched her work she never sises to amaze me with her seemingly effortless ability to do it all! Excellent service with a smile is what Angela gives to everyone in the Cypress Mill Community! Hopefully this message will be seen by all those at the Principal Mgmt Office and the Cypress Mill HOA Board members. They should all be proud to work with her; we are truly blessed to have Angela the Angel!Thank you ~ Christine Roberts Cy Mill Homeowner

  • Review 133 (2022-01-31 - Rating: 5)

    I recently needed assistance with a time-sensitive matter. Although the office was closed, Teya responded to my email inquiry and assisted me with getting the matter handled promptly. I greatly appreciated her professionalism and sense of urgency. Thank you, Teya, for your awesome customer service!

  • Review 134 (2023-07-06 - Rating: 5)

    I’m so happy! Belinda Miller helped me so much and was so patience with me, We can’t wait to start building our new patio! It only took the POA one week to approve my project! Thank you!!

  • Review 135 (2019-02-19 - Rating: 5)

    My experience with other HOAs in the past had been less than ideal (i.e., leaving messages, waiting forever for a response, slow services, etc.) so it came as a breath of fresh air for me today when I called Principal Management Group of Houston and a live person, Maria, picked up the phone. She was courteous, helpful, professional and able to provide me with exactly what I needed instantly as I was on the phone with her. Bravo to Principal Management Group of Houston for your excellent services and for having outstanding employees like Maria.

  • Review 136 (2019-02-21 - Rating: 5)

    I cant speak for many others there at PMG BUTApril Gischel has been awesome with helping correct all my information. She didnt put me on hold or sent me to VMs. She returned my calls, emailed every step of the way thats been better than Ive received in the past years. If you ever need assistants on a important matter please call April shell provide 100% Customer Service

  • Review 137 (2019-07-22 - Rating: 5)

    We rented the clubhouse in February for an event that took place July 20. April was very thorough about the clubhouse rules. She was professional and courteous. She was always prompt with email responses. It was my pleasure to work with her.Ruby Weston

  • Review 138 (2018-11-29 - Rating: 5)

    I want to thank Robin Gard for her assistance during my illness and giving me the referral to the HOA Maintenance contact. All issues have been cleared. Ms Gard was patient and understanding, definitely deserving the rating given to her.

  • Review 139 (2019-06-14 - Rating: 5)

    The team at LOEN are helpful and i appreciate them being here. The most amazing asset of this company is Jessica Nair. She was quick to resolve my issues, assist in answering my questions, and above all very kind and knowledgeable. Every time I encounter Jessica, she resolves my issues then and there and is amazing. She deserves a RAISE or to become MANAGER!! We need more people like JESSICA NAIR!!

  • Review 140 (2018-08-01 - Rating: 5)

    Robin Gard has done a great job of being responsive to my concerns. The receptionist at the general number is very pleasant and helpful. Only wish I didnt have to go to Robin to get things done lately, although previous assistants were helpful.

  • Review 141 (2019-02-01 - Rating: 5)

    Felicia Legier, is very helpful, kind, and very professional. Her emails are very helpful when you need information on what is doing on in our community. Also, she replies emails in a timely fashion. She is also a sweet heart for cheering my daughter up when she was having a bad day. Thank you Mrs. Felicia!

  • Review 142 (2019-01-22 - Rating: 5)

    I recently received help from Terrance for my property in Meadow Creek and even though he wasnt the primary contact he was so helpful, knowledgeable and friendly that it makes me regret that our property is no longer managed by PMG. He was by far the best manager Ive ever had, i hope that company realizes they have a diamond in him.

  • Review 143 (2018-08-01 - Rating: 5)

    5 Stars for Robin Gard who is doing great work at Summerhill Townhomes. The professionalism and responsiveness has really been a welcome change. To say the difference has been day and night (compared to prior managers) is an understatement. Now we are seeing improvements to our property, active maintenance, communication is flowing and we recently stepped into the 21st century with a modern online based communication and payment system. Keep up the great work and thanks again to Robin for managing the place we all proudly call home.

  • Review 144 (2021-01-26 - Rating: 5)

    I recently submitted an architectural review application to my HOA and had the pleasure of working with Belinda Miller on the approval process. I have heard many horror stories about the approval process and was prepared for the worst, but Belinda helped to make the process an easy and pleasant experience.

  • Review 145 (2020-02-27 - Rating: 5)

    I reached out to Ms. Belinda Miller with some questions I had regarding POA dues for my neighborhood. Not only was Ms. Miller helpful with answering my questions, but she provided me with some additional information which turned out to be very helpful with a situation that I am having. Ms. Miller was a pure joy to speak with and her work was very efficient which made the process quick and seamless.Thank you, Belinda!-R Ivory

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