Sterling Association Services, Inc

Located in Houston, Texas

Address: 1 Avalon Pl, Sugar Land, TX 77479, United States

Phone: +1 832-678-4500

Rating: 4.6

Services

On-site services
Online appointments
Wheelchair-accessible car park
Wheelchair-accessible entrance
Appointment required

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-12-03 - Rating: 5)
Came in to hand in HOA Approval Applications. Tia was very helpful and made sure I had all the relevant information filled. She even pointed out few areas that needed more detail so my applications do not get rejected due to missing information. She is very knowledgeable and helpful and I am very happy with the service I received.

Review 2 (2025-02-04 - Rating: 5)
I wanted to take a moment to commend DeAnthony Anderson for his exceptional service as part of the Sterling Association Services. He has always been incredibly responsive, consistently replying to messages in a timely manner. Its clear that he genuinely cares about the well-being of the community. Not only does he address concerns with professionalism, but he also goes out of his way to assist homeowners with any issues, no matter how big or small. His helpful attitude and dedication make him an invaluable asset to the HOA, and I truly appreciate all his efforts in keeping everything running smoothly. Highly recommend!

Review 3 (2025-02-20 - Rating: 5)
Thank you for quick and good service.Vanessa Balderas is friendly and warm communicate to keep the business running smoothly making customers happy.Thank you,Clayton Nguyen

Review 4 (2025-01-27 - Rating: 5)
I was looking for a venue to host my daughter’s birthday party and I came across Aliana Clubhouse. It has an antique look and a spacious room with a view that’s icing on the top! I was helped by Tia and Taaliyah who made sure we were satisfied with the things we were looking into for having this celebration! They were efficient, very professional, and friendly! We were able to book it in just three days with their help and we couldn’t be happier and excited!

Review 5 (2025-01-29 - Rating: 5)
Thanks again Vanessa for the prompt and pleasant service with a smile. Once again you provided me with good need to know information. I always look forward to our interactions. Im on the winning team with you at the helm. Thanks for exceeding my expectations yet again

Review 6 (2024-12-20 - Rating: 5)
I had a positive experience working with TIA at Aliana HOA. She helped me expedite my home improvement application within given time frame and also guided me to make changes in my plans in compliance with our HOA requirements. Wonderful job Tia! Thanks

Review 7 (2025-01-06 - Rating: 5)
I have had a great experience working with Tia and Aliyah both, they both are very respectful and courteous in their interactions, they never make you feel rushed and spend the time needed to solve all your issues and requests, great ladies to work with.

Review 8 (2024-11-20 - Rating: 5)
Vanessa B was extremely helpful, efficient, and patient when addressing my concerns. I look forward to working with her again in the future because I know she will not hesitate to assist me.

Review 9 (2025-02-25 - Rating: 5)
I had a wonderful experience. Brenda and Ashly were awesome. They answered all my questions and were courteous too : )

Review 10 (2025-01-07 - Rating: 5)
I had the pleasure of dealing with both Amanda, and Tayla regarding some property issues. Tayla and Amanda were very professional, knowledgeable, and determined to resolve my concerns. Outstanding individuals!

Review 11 (2024-10-14 - Rating: 5)
Martha was very professional with a welcoming smile that is an important defining attitude for a great customer service! Her knowledge of the facility rules excellent and assisted to have an appropriate match that meets the resident’s needs to get the facility booked for its planned event. We are extremely happy to have a wonderful person like Martha serve us. Thanks, Martha!

Review 12 (2025-01-30 - Rating: 5)
Doreen is always so helpful & personable! I enjoy chatting with her whenever I have the opportunity to stop by the office. Definitely a sweetheart!

Review 13 (2025-02-12 - Rating: 5)
I love my community! Becky Salinas was responsive to my email in a very timely manner which i really appreciated. Thank you Becky and Sterling ASI.

Review 14 (2025-02-04 - Rating: 5)
Telfair community association is a very responsive ready to listen and take immediate action to make things better kind of organization.I have had the opportunity to work with Flavia Valle from LID. She is very courteous and ready to help kind of individual.

Review 15 (2024-11-19 - Rating: 5)
Aaliyah and Tia were incredibly helpful in booking the Aliana Club. Their professionalism and friendly assistance made the process smooth and enjoyable. Highly recommend their excellent service!

Review 16 (2024-08-07 - Rating: 5)
Thanks for the quick follow-through on my request to remove a damaged tree - Nicholas Hidalgo. Everything was handled and the tree was removed.

Review 17 (2024-12-20 - Rating: 5)
The ladies at the office a very wonderful to speak with. Darlene is fantastic. Also, you provide the best amenities to the neighborhood. Better than any subdivision in our area. Thank you. 😀

Review 18 (2025-01-03 - Rating: 5)
Doreen Cutroni was extremely welcoming and helpful to our needs. In fact, she even answered some of our questions that were beyond her HOA responsibilities.Thank you Doreen.

Review 19 (2024-12-21 - Rating: 5)
Vannesa B and Doreen Cutroni at the BPO are very nice and friendly. I had a Great customer service experience when i visited the office a couple of weeks ago. Thank you very much ladies.

Review 20 (2024-12-13 - Rating: 4)
Becky Salinas at Sterling was helpful in helping me solve an issue with my association bill. She also followed up with me on how to proceed and also sending my email to the right persons to help me.

Review 21 (2024-11-04 - Rating: 5)
We recently had someone crash into our back fence, Nicholas showed up right after the accident to ensure us all would be taken care of. Less then a week later both the brick wall and dividing fence between us and our neighbor was repaired. Nick was amazing!

Review 22 (2025-01-31 - Rating: 5)
It was nice visiting the club houseAnd both the ladies are incredibly friendlyI had to drop the check and Vanessa helped me with procedureLooking forward seeing you aroundStay blessed 🙌

Review 23 (2024-12-18 - Rating: 5)
Helpful, pleasant and caring. Walked in and it was like I mattered the most to them at that moment. Doreen and Vanessa deserve many thanks!

Review 24 (2025-02-20 - Rating: 5)
JANIE AND EDUARDO HAVE BEEN SO HELPFUL IN GUIDING ME THRU THE HOA REQUIREMENTS. THIS IS MY FIRST TIME DEALING WITH HOA AND I AM VERY GRATEFUL. OTHER THERE HAVE NOT BEEN AS HELPFUL...THANKYOU JANIE & EDUARDO.

Review 25 (2025-02-14 - Rating: 5)
I had to get my roof replaced and stressed the urgency of it and Sterling Association, along with the help of Vanessa B., were able to approve my structural application with haste. Thank you!

Review 26 (2024-10-23 - Rating: 5)
James T was very helpful. He was very responsive to my concerns and offered to send me an email with additional information once he was able to talk to a manager that was at a meeting a the time.

Review 27 (2024-12-13 - Rating: 5)
They are managing our community at Telfair in Sugar Land and doing a great job. Becky Salinas is a rock star, always available to help and very prompt in her responses.

Review 28 (2025-02-24 - Rating: 5)
Brenda Nieto and Ashly were very helpful with all my DRC application questions.

Review 29 (2023-08-29 - Rating: 5)
All i can say is a such spectacular services . Tia Barco helps me from A to Z with an excellent customer service . I feel super relax , confident and happy about the way Tia treat her client. She is undoubtedly can be a great leadership and an excellent team work for the community . I will spread my word to all Alina neighborhood. Thank you for such wonderful services. A+++++++++

Review 30 (2025-02-04 - Rating: 5)
I went to the office concerning a commercial vehicle parking illegally in the neighborhood and the girls in the office helped me out vanessa and Doreen took care of all my concerns. Great job girls!

Review 31 (2024-12-13 - Rating: 5)
Office Managers Doreen and Vanessa make Bonbrook a welcoming experience. Coming from someone in customer service I give 5-Stars for PROFESSIONALISM/PATIENCE/PEOPLE FIRST … PERFECTION !!!

Review 32 (2024-08-30 - Rating: 5)
Aaliyah and Tia both are very helpful, kind, smiley, friendly and great in problem solving. One of the best customer service that we have ever had. Me and my wife would like to give many stars but we couldn’t find more than five star here.Lnu& Swaminathan

Review 33 (2024-08-13 - Rating: 5)
Lesly Flores is great at her job. When she was helping me with an application, she remembered that my co-worker had contacted her the day before and give me an update on a previous application. We work with a lot of management companies and paying attention to the details can help save the homeowners time.

Review 34 (2025-02-11 - Rating: 5)
Aliyah white is exceptionally helpful handling HOA approval s in Aliana .

Review 35 (2024-08-22 - Rating: 5)
Vanessa was very helpful assisting me in completing the application for my roof replacement. She was friendly and informative about this process that I had not done before.Thanks, Vanessa.

Review 36 (2024-08-27 - Rating: 5)
Getting approved for home repairs after hurricane Beryl went smoothly. I really appreciate Vanessa Balderas reaching out to us to get more information for the approval.

Review 37 (2024-12-31 - Rating: 5)
Doreen and Vanessa put on amazing events for Bonbrook. My family looks forward to every neighborhood event.

Review 38 (2025-02-05 - Rating: 5)
Vanessa B was very helpful and resolved my issue quickly! Great customer service :)

Review 39 (2024-07-12 - Rating: 5)
I recently had the pleasure of communicating with Vanessa Balderas and I must say, the service provided was nothing short of exceptional. She truly goes above and beyond to ensure her residents feel valued and appreciated.She has set the bar high, and I am confident that she will continue to exceed expectations.

Review 40 (2024-08-20 - Rating: 5)
Vanessa Balderas is a ROCK STAR!She was fast in reviewing and approving the ACCs I submitted. Our never ending house projects are now in the works, thanks to your dedication and speed.Keep up the great work Vanessa.

Review 41 (2024-08-22 - Rating: 5)
Associate TIA was really wonderful and showed me around. Gave me suggestions and showed the property. It’s a wonderful club, great atmosphere and amenities. TIA was great in her suggestions on how to use the facility. Thanks TIA.

Review 42 (2024-05-30 - Rating: 5)
I am thrilled to share my recent experience of working with Nick. He has been incredibly helpful in providing HOA maintenance services to our community. Our need for assistance arose from a fallen tree following the recent thunderstorms. From the very beginning of my inquiry, Nick has consistently demonstrated a high level of professionalism through prompt communication via email and phone calls. His professionalism, efficiency, commitment to improvement, and attention to detail have reassured us that our concerns were not only heard but will also be promptly addressed.

Review 43 (2024-10-23 - Rating: 5)
Janie Garcia has been a pleasure to work with at Sterling. Quick and courteous responses to my email questions.

Review 44 (2024-08-09 - Rating: 5)
Tia and Aaliyah were both competatant and attentive. They greated me with a smile and promptly resolved my issue. Thank you both for your professionalism.

Review 45 (2024-11-07 - Rating: 5)
Ms. Vanessa Balderas was extremely helpful and quick in getting approval for my home architectural modifications.

Review 46 (2024-11-18 - Rating: 5)
Vanessa very friendly and helped me a lot. Thanks for the help of customer service. I am very happy living here.

Review 47 (2024-11-27 - Rating: 5)
Thank you so very much Janie Garcia for your very prompt response in addressing me having email notifications from the Meadow Creak Association.

Review 48 (2024-09-11 - Rating: 5)
I had several questions regarding roof replacement, and Casey responded promptly. Overall, I had an excellent experience.

Review 49 (2024-07-24 - Rating: 5)
The two ladies at front office today ( 7/24/24) were wonderful today. They had a very positive attitude and they were very helpful with my issue. Thanks for your kindness.

Review 50 (2025-01-09 - Rating: 5)
Mr.James Holton did a great job. His services is appreciated.

Review 51 (2024-12-18 - Rating: 5)
Vanessa B and Doreen Cutroni have really helped turn our community around with events all year long!

Review 52 (2024-01-30 - Rating: 5)
My name is Zach Walk and I’m the manager for the Top Fitness location in Katy, TX. I had the pleasure of working with Doreen over the past several months as I helped her install a new gym into the BonBrook Community. She is very kind, reliable, and easy to work with. She was very thorough and left no stone unturned when it came to asking and knowing about the equipment, flooring, and design. I was able to assist her with all of this so her and management knew exactly what they were getting, a quality product that the residents can look forward to using without any issues. Thank you so much, Doreen!

Review 53 (2025-02-05 - Rating: 5)
On behalf of Telfair Bridge Group:- Telfair Bridge Group is the only card playing group organized and managed by the residents of a local residential community in the entire Fort Bend county. I would like to acknowledge Becki Salinas and entire Sterling management team at Telfair helping us grow. They expedite our request for necessary supplies and card playing accessories whenever we request. They do all these with a smile on their face. We always feel welcome when we go to their offices. Thank you.Bharat J Sutaria

Review 54 (2024-09-12 - Rating: 5)
Prompt and Courteous response. Felt like the issue presented was made a priority and put on a list of “things to do”. Nicholas “The Maintenance Coordinator” understands the needs of the residents in Aliana and looks after the issues with the budget at hand. He keeps this community beautiful. Thank you

Review 55 (2024-11-19 - Rating: 5)
Vanessa B was very responsive to my email and provided the information that was needed. Keep up the good work!

Review 56 (2024-12-19 - Rating: 5)
Vanessa B and Doreen Cutroni were quick to address my issue. Thanks!

Review 57 (2024-11-27 - Rating: 5)
Great quick follow up and response by Doreen C of Sterling ASI. Really appreciated the follow through and bringing me peace of mind. Thank you

Review 58 (2024-12-03 - Rating: 5)
Just moved to the area - Vanessa B and Doreen were very helpful and welcoming!

Review 59 (2024-08-06 - Rating: 5)
I wanted to share that Aaliyah and Tia provided excellent customer service and helped resolve my issues. I greatly appreciated their kind assistance.

Review 60 (2024-09-04 - Rating: 5)
They’re very nice & helpful!! Every time I have a question or concern, Vanessa Balderas has helped me a lot in the past :)

Review 61 (2024-02-09 - Rating: 5)
The ladies (Brandi and Tia) at the front desk at Club Aliana were very friendly, professional, and helpful. They walked me through the process, were patient, and answered all the questions I asked. Keep up the good work 👏

Review 62 (2023-10-26 - Rating: 5)
I have had the pleasure of working with Becky for several years, and I must say that her level of service and attention to detail is truly exceptional. Her dedication to her work is evident in every task she undertakes, and I have consistently been impressed by her ability to manage projects with precision and expertise. Beckys professionalism and attention to detail make her a standout in her field, and I am always confident that any project under her guidance will be executed flawlessly. I highly recommend working with Becky if youre looking for top-notch service and exceptional attention to detail.

Review 63 (2025-02-11 - Rating: 5)
Aaliyah and Tia were helpful and gave me lots of helpful information!

Review 64 (2023-11-14 - Rating: 5)
After a lot of frustration to get approval on a patio addition on my property I finally spoke with Doreen Cutroni at the clubhouse. She was excellent explaining the process, helped with the submission and got the approval almost immediately. Doreen was so pleasant and knowledgeable. Thank you so much!

Review 65 (2023-10-22 - Rating: 5)
Thank you Tia for helping us make our event at the Club at Aliana successful and hurdle free!!! You were extremely thoughtful and caring when a delivery arrived ahead of schedule. Your cooperation will always be remembered and appreciated. Stay blessed!

Review 66 (2023-07-19 - Rating: 5)
I stopped by the beautiful Aliana Clubhouse today to get some information. I was warmly greeted by Tia. She patiently and considerately answered my questions and even gave me a tour to help me visualize what she was explaining. One thing that can be annoying is having to repeat yourself. I tend to repeat what is explained to me to ensure that I am understanding clearly. Each time I did, Tia confirmed that I heard correctly without even the slightest display of annoyance. She went above and beyond level of customer service I expected.I dont know how outstanding employees are recognized within your organization...however they are, Tia deserves the highest recognition.

Review 67 (2024-07-02 - Rating: 5)
I requested to Yasmin Gonzalez the keys for the pool and entrance gate, and her help was super clear and a good service. As always, her service was extraordinary, and very courteous. I highly recommend her for her job in a customer service.

Review 68 (2023-09-28 - Rating: 5)
The sterling Association service is the best. They are help and support to the customer. Especially Mrs. Gail Jones.she is very nice and very professional.She is very patience and help us to resolve every problem. I am very proud of her to serve in my Grove West 2 community. Thank you very much for your support.

Review 69 (2024-02-13 - Rating: 5)
Tia is always the ultimate professional. She listens well and endeavors to assist no matter the issue. I have seen her handle situations that would make the average person go south AND left, but she manages to de-escalate the moment and work to come to a positive resolution. She has always been very helpful, kind and considerate. Great customer service!!

Review 70 (2024-09-24 - Rating: 4)
I had reported the sprinkler system leak for aliana community walk way. Thanks to the help ofKayleigh

Review 71 (2025-02-06 - Rating: 5)
Great service, good job! Thank you Ms. Vanessa B

Review 72 (2024-02-13 - Rating: 5)
Brenda and Tia have been absolutely amazing - whether clubhouse rental or HOA inquiries their knowledge, responsiveness and just all around fantastic customer service has been such a welcome change for our community!

Review 73 (2024-06-27 - Rating: 5)
Martha was very helpful and gave us detailed instructions on how to finish our application for an event. Made the process smooth.

Review 74 (2023-04-19 - Rating: 5)
Tia was very helpful throughout the course of my request for approval for solar panels for my residence. She was very communicative and knowledgeable about what I needed. She had very timely responses on every email correspondence and I was happy that I eventually got what I needed for my solar panel project for my residence.

Review 75 (2024-05-11 - Rating: 5)
Ms. Tayla is a wonderful person who is so professional, kindhearted, responsive, and makes us feel really at home at our HOA. Compared to some cold faced persons in other HOAs, Ms. Tayla is sure to be loved by everyone homeowner who needs timely help.Dear Ms. Tayla, thank you so much! Nice week to you!Alex Tian at 2127 Cobblerstone Ct

Review 76 (2023-06-20 - Rating: 5)
Angelica Flores with Sterling has been absolutely phenomenal and super helpful! She always responds to my emails right away , is willing to go above and beyond and is very understanding. Super thankful for her!

Review 77 (2024-08-22 - Rating: 5)
Aaliyah was very helpful and made the process of getting our approval for our pool very easy.

Review 78 (2023-12-20 - Rating: 5)
Fantastic support from Kayleigh. I wanted to have an account created so I can pay my HOA dues online and Kayleigh responded almost immediately and got everything setup along with a perfectly explained email that left no questions or concerns.

Review 79 (2024-09-10 - Rating: 5)
Tia was personable, friendly, professional and helpful. It was a pleasure speaking with her.

Review 80 (2023-08-01 - Rating: 5)
As a home owner, in our housing community, managed by Sterling Associates, I can state that dealing with the HOA has been a very satisfying experience.I have had the oportunity dealing with them for certain permissions, etc. and spoke to Tia Barco (onsite Manager), and found her extremely helpful, and easy to deal with.Assistance in getting my needs addressed is highly appreciatedMustafa

Review 81 (2024-08-08 - Rating: 5)
Excelente service, they always do their best to help with anything. Martha Lopez is very polite and helpful.

Review 82 (2025-01-14 - Rating: 5)
America help me with multiple issues and was very nice

Review 83 (2024-02-21 - Rating: 5)
Sterling ASI took care of the water leak quickly and efficiently. I spoke with Almira Manesiya and she took care of the problem. I am very pleased with their prompt service.

Review 84 (2024-10-18 - Rating: 5)
Martha did a great job answering my questions quickly!

Review 85 (2023-04-20 - Rating: 5)
We have had an exceptional experience working with Sterling ASI. Our request was taken into consideration within the week of sending our request. They communicated with us through email to help go through the process. Thank you Association ManagerBecky Salinas. She helped us through the entire process. Thank you to the entire team at Sterling.

Review 86 (2023-03-14 - Rating: 5)
Our community just switched to these folks to manage our HOA. I had to submit a request for home improvement. I had a very easy experience doing this. Tia was extremely prompt and handled our request immediately. Thank you Tia! for making the process straightforward.

Review 87 (2025-02-17 - Rating: 5)
Tia is very helpful today. Thanks!

Review 88 (2023-11-09 - Rating: 5)
Had the pleasure of working with Mrs Doreen twice now at the Bonbrook Community center. She was very respectful and outgoing. As a resident of 6 years here now in the community, she by far has exceeded everything I needed when dealing with the HOA and Sterling ASI. She’s a keeper for sure!

Review 89 (2024-01-19 - Rating: 4)
Janie Garcia was prompt and efficient to correct the mistake of the previous staff who made a mistake in noting my email address and made me wait for her email which never came. Thanks Janie and keep up the good work.

Review 90 (2024-03-27 - Rating: 5)
My experience was very pleasant and welcoming for my second experience with Sterling on responses to my inquires. Tia was very helpful in redirecting me when I had problems with my submission. Thank you very much for all your help.

Review 91 (2023-04-05 - Rating: 5)
I’ve really been pleasantly surprised by our new HOA management by Sterling. Specifically, Tia has been truly amazing! She’s been trustworthy, communicative, and overall a great asset to the team!

Review 92 (2023-09-15 - Rating: 5)
Tia is Very good in customer service and knows how to solve the problems. I had a chance to talk to her and she is very polite to n her conversation and is capable of solving customers issues.

Review 93 (2023-09-01 - Rating: 5)
I have come to the Westmoor Club for the gym and playing table tennis everyday, Ms. Brenda is always attentive and addresses our concerns promptly. I am very happy with her service.

Review 94 (2022-12-11 - Rating: 5)
Has anyone heard of getting Solar Panels getting approved in 2 weeks by your HOA, yes it happen if you in Avalon. Thanks to Tia from Avalon for walking me through on all the questions I had. I couldn’t be more Happy. Once again Thank you Tia, you were awesome.

Review 95 (2023-09-07 - Rating: 5)
Both Doreen Cutroni & Vanessa were very helpful in reactivating my gate cards . They also were knowledgeable on where to find the app for replace of a new fence . Thank You ladies it’s great to have you both as part of our community in BP.

Review 96 (2023-05-03 - Rating: 5)
I was impressed by the customer service, professionally and follow-up from Tia, the lady that attended to me when I visited the Westmoor club office for information. I hardly go to the offices or use the community amenities because of prior bad experience with the formal management company level of service. It was different!

Review 97 (2022-10-21 - Rating: 5)
Garrett Weber has been great at providing me customer service at Sterling! He always responds to questions quickly and with detailed answers which I greatly appreciate! Thank you Garrett for making some of these tough processes easier to navigate!

Review 98 (2023-12-20 - Rating: 5)
I send request about my account at 8PM yes then someone help me at 4PM next day. So I can pay my HOA so fast. Thank you so much for helping.

Review 99 (2024-01-09 - Rating: 5)
Becky Salinas was oustanding in addressing our concerns/request quickly, listened and apologized to our feedback regarding an unfortunate experience with another associate. We appreciate Becky in serving our Woodbridge commuity for these many years.

Review 100 (2024-08-13 - Rating: 5)
I sent in maintenance request for a busted sprinkler system on Saturday afternoon & Nicholas had a crew out there fixing it 1st thing Monday morning.

Review 101 (2024-12-06 - Rating: 5)
I like my HOA because they get the job done…

Review 102 (2024-01-05 - Rating: 5)
I have been trying to report the community street light problem in front of my house for almost a year and no one was able to help me. Luckily i tried to email my HOA @Sterling ASI in sugar land again, this time I got a response right back from Mr. James Holton. Thank you so much for your help, Mr. Holton.

Review 103 (2023-11-22 - Rating: 5)
Doreen Cutroni has been such a great help to me & my family. She has been helping me with getting all the issues resolved with the HOA. Thank you

Review 104 (2022-11-28 - Rating: 5)
It was great working with Tia on the approval process for my build in Chenango Ranch, she reviewed our application quickly, went the extra mile to answer my questions and got us approved quickly, during the holiday season. Great working you Tia at Sterling Association Services.

Review 105 (2024-02-13 - Rating: 5)
Tia and Goldie were a huge help in taking care of my homeowner needs. Please reach out to them with any help you need with the Aliana HOA

Review 106 (2023-04-17 - Rating: 5)
Ms. Tia Barco was very kind and attentive to my HOA request! She has kept me updated via email and phone to make sure my request is followed up timely!

Review 107 (2023-10-13 - Rating: 5)
I am selling my property. Gail Jones did a great job on HOA inspection. She is so responsive with swift feedback. Thanks to her job!

Review 108 (2023-09-21 - Rating: 5)
Tia is so incredible. I always loved living here in Aliana but now I never want to move. Thank you for your help and kindness.

Review 109 (2024-10-29 - Rating: 5)
Martha was very responsive and prompt in replying to my inquiries.

Review 110 (2024-02-26 - Rating: 5)
Tia and Brenda impeccable customer service. That’s why ALIANA is an amazing neighborhood to live. Thanks for ur help today. A 💯 kudos to ur team.

Review 111 (2022-09-29 - Rating: 5)
I called Sterling in behalf of my Aunt who has a home in a neighborhood in Sugar Land , TX. We had received an out of compliance letter that seemed too ambiguous to attempt compliance. I spoke with a lady named Nubia on the phone call and I am pleased to say that she remained very calm, polite and respectful even though I was a little bit agitated by the letter. Whoever hired her should know they made a good choice. Anyway she instructed me on what to do to get more info. I shall do so soon. Much kudos for NUBIA!

Review 112 (2023-03-28 - Rating: 5)
Tia did a remarkable job responding to my request within a few hours submitted. My request was addressed with clear specifics on how to ensure association guidelines and policies are met. Thank you.

Review 113 (2024-02-28 - Rating: 5)
Tia and Brenda were very informative after coming in to purchase a key fob for the Club House. I can’t wait to utilize the beautiful amenities :)

Review 114 (2024-07-04 - Rating: 5)
Danielle and Desirae were great this weekend in Camillo! The events are always nice!

Review 115 (2022-08-10 - Rating: 5)
I appreciate Sterling Association Services attention to detail and care for our sub-division. I am especially grateful for the personal hands on touch that Ingris Flores always gives me when I have a question or concern. She us always very welcoming.

Review 116 (2023-03-06 - Rating: 5)
Just conversed with Selene Patino and she was incredibly helpful. She got me the info I needed and clearly explained what I needed to do. Thank you again for your great service.Cecily Nichols

Review 117 (2023-11-21 - Rating: 5)
Thank you so much Tia and Brenda for making it very easy for renting Aliana club house for a family event. They patiently answered all our questions and guided us the whole process.

Review 118 (2023-03-25 - Rating: 4)
I emailed requested information to Allura from Sterling Association Services, and she responded right away. I was able to confirm if there was anything else I was expected to submit. Thank you Allura for your speedy response. I love efficiency!

Review 119 (2023-01-27 - Rating: 5)
I came into the clubhouse today to pay my hoa fees and Vanessa was awesome. She was very personable, bubbly, and greeted me with a smiling face. I left with the WOW factor!!! Thank you Vanessa

Review 120 (2023-03-28 - Rating: 5)
My name is Christiana M. Heather Boylston was the best in helping us get approval for our new roof. I could not have asked for a better person to work with within the HOA.

Review 121 (2023-09-28 - Rating: 5)
Unbelievably fast turn around after submitting my request to make repairs on my home. Couldnt be happier, Heather was amazing and attentive.

Review 122 (2023-03-28 - Rating: 5)
This is our first contact with new HOA company. Representative TIA made it a wonderful experience. Tia helped and guide us throughout the process. Thank you Tia for your help and support.

Review 123 (2022-11-15 - Rating: 5)
I emailed about Fence questions to Ms. Becky Salinas. She replied to me on next day. I feel I am valuable as a Homeowner at Sterling Association. Thank you Ms. Becky Salinas.And I also Thank you Ms. Tia Barco/Admin. for fast response.

Review 124 (2023-01-13 - Rating: 5)
Mr. Garrett Weber was very understanding and helpful. He helped solve the issue quickly and efficiently! It was a great experience reaching out for assistance and received such a fast outcome!

Review 125 (2023-01-31 - Rating: 5)
Just wanted to say Thank you to Garrett and the crew at Sterling for the great communication concerning some issues I had in the neighborhood! My problem was addressed immediately and I truly appreciate the courtesy and cooperation! Thank you again!

Review 126 (2024-06-03 - Rating: 5)
Tia and Martha were extremely helpful. I appreciate their patience and willingness to assist me.

Review 127 (2023-03-27 - Rating: 5)
Had a wonderful experience with Doreen Cutroni, went in for assistance with my key card, she was very professional, super nice and very helpful. I would like to say thank you from the Dumont Family.

Review 128 (2024-08-01 - Rating: 4)
I was pleasantly surprised with Marthas initiative to supply me the information I would need to submit the DRC application

Review 129 (2022-12-07 - Rating: 5)
Customer Service Agent James Holton is very clear in communicating to us his fast reply to our emailed question. Sterling Association Services, Inc. truly deserves a five-star rating in this regard. Thanks & God bless!

Review 130 (2024-08-16 - Rating: 5)
Thanks Nicholas for a timely response and friendly attitude. Appreciate the help in getting the brick wall in place

Review 131 (2024-02-27 - Rating: 5)
Nick was awesome to work with. He got the issue we had on our lose and broken wood frames fixed asap.

Review 132 (2023-08-16 - Rating: 5)
Vanessa Balderas was incredibly helpful today. She was very patient with while she made sure I had what I needed!

Review 133 (2023-02-03 - Rating: 5)
Tia is always very pleasant during our morning interaction at Aliana office. Thanks for starting my day off with a smile! :D

Review 134 (2025-02-21 - Rating: 5)
Tia n Ashley are great

Review 135 (2024-02-12 - Rating: 5)
Brenda and Tia provided wonderful service and addressed my concern. Very professional and good customer service.

Review 136 (2023-01-17 - Rating: 5)
Holton did a great job getting me a generated password so I could access my account with Stonecreek and pay my HOA dues, since the computer REALLY did not want to let me in. He did a great job !

Review 137 (2023-02-01 - Rating: 5)
Tia graciously and patiently guided us through the specifics of successfully completing the HOA modifications form and each time we contacted her office and staff members they all listened to us with great care and expedient guidance so that with Tia’s knowledgeable /personal one-to-one help, we received an approval to address our urgent need for repairs to our home—in the aftermath of this horrible storm our family couldn’t have done it without her, and we will be forever grateful to her for all the kind words of counsel and provision of immediate assistance to repair our roof.

Review 138 (2022-08-19 - Rating: 4)
The website is a little glitchy, but Ingris was great for resolving my problem - she gave clear instructions through email, and when that still didnt work she was able to email me my statement. thank you, great customer service!

Review 139 (2024-08-16 - Rating: 5)
Tia attended to me promptly, great customer service.

Review 140 (2022-11-03 - Rating: 5)
For some reason correspondence from Sterling went to my spam folder, which I as a first. I ended up being helped by Ingris, who was very kind and helpful. Her assistance was exceptional.

Review 141 (2023-09-20 - Rating: 5)
I am finally pleased with the professionalism and prompt attention am getting from my HOA office . All thanks to Raven Alexander and team at the sterling.Malik

Review 142 (2021-11-25 - Rating: 5)
I wish to place on record the exemplary service provided by JennMellette today.My backyard fence metal gate was broken by riding lawnmower.I left a message for Jenn as she was in a meeting and immediately the meeting ended I received a call from Jenn.She was extremely polite with all intentions to resolve my qualm which she did in a couple of hours.She is definitely an asset to your organization.Minoo Baria

Review 143 (2022-05-25 - Rating: 5)
Vanessa Balderas was very nice, helpful, & professional. Every time I needed help with anything concerning my HOA.. they are quick to respond and help me out.

Review 144 (2023-03-03 - Rating: 5)
I received a very swift response from Tia after submitting my request. Much nicer dealing with Sterling than the past mgmt. company.

Review 145 (2023-02-21 - Rating: 5)
Alurra Campbell (Customer Service Agent) is very clear in communicating to us with her quick reply to our email.Sterling Association Services, Inc. deserves a five-star rating!

Review 146 (2022-12-23 - Rating: 5)
I really appreciate the professionalism and support that I received from Selene Patino. She solved immediately a problem that I was reported to my HOA 1 month ago. Thank you so much Selene Patino

Review 147 (2024-05-30 - Rating: 5)
Tia Barco was great help showing us how to reserved tennis court

Review 148 (2023-01-13 - Rating: 5)
Selene Patino help me with my request for a permit. She was friendly, prompted and really appreciated her help. Thank you Selena!

Review 149 (2024-07-19 - Rating: 5)
Visit HOA for landscape information and was very satisfied with helpful support from Martha

Review 150 (2024-07-31 - Rating: 5)
Martha was super helpful to my family and I and very knowledgeable!

Review 151 (2023-01-22 - Rating: 5)
Ms Tia is very kind person, She response to me very quickly. all my problems has been solved. thank you so much.

Review 152 (2023-09-21 - Rating: 4)
It is not convenience and communicate with HOA for our owners living in this area to applicate any improvement and/or changes legally for our drive way and/or set up a trellis in the backyard. ....Tere are too many procedures for the owners to do something.....

Review 153 (2024-02-14 - Rating: 5)
Brenda Nieto is great. Very professional, trying her best to help every single matters.

Review 154 (2023-05-07 - Rating: 5)
Kayleigh and Alurra responded promptly and respectfully to my concerns regarding a HOA violation. Kayleigh explained the due process to address the violation which was resolved in a timely manner.

Review 155 (2024-02-01 - Rating: 5)
Becky Salinas has been very prompt in responding to the residents & taking appropriate actions to resolve the issues.

Review 156 (2024-06-18 - Rating: 5)
Donovan was very helpful, he gave me the information I needed to email my concerns to the correct person. Thanks 😊

Review 157 (2024-01-17 - Rating: 5)
Brenda Nieto was so helpful and professional. I appreciate her prompt service to my matter.

Review 158 (2023-05-30 - Rating: 5)
Tia Barco was amazing and informative during DRC request. Made the process seamless and effortless. I greatly appreciate he assistance.

Review 159 (2023-01-11 - Rating: 5)
Very nice and attentive. I spoke to Richard January 9 about 2 notices I received and he was able to explain thoroughly, he was very patient even when I had more questions.

Review 160 (2018-03-04 - Rating: 5)
I used the live chat feature on the website, and I would just like to thank Mrs. Angela for her help. She was quick to respond and even though she did not have all of the answers to my questions right off the bat, she took the time to find the information for me and didn’t pass me off to anyone like a lot of companies tend to do. Thank you so much!

Review 161 (2024-06-07 - Rating: 5)
Tia has been very friendly and helpful.Thank you for. Having Tia here.

Review 162 (2024-08-08 - Rating: 5)
Pretty smooth experience overall and Tia is awesome !!

Review 163 (2023-09-26 - Rating: 5)
Tia was so helpful!! She answered all of our questions and took care of all of our requests promptly and efficiently. Thank you!!!

Review 164 (2024-02-12 - Rating: 5)
Brenda and Tia are so helpful. They answered all questions what I asked. Solved the issue that I had. Thanks

Review 165 (2023-06-16 - Rating: 5)
Not entirely sure if this is where I should leave my review but I stay in the Aviara neighborhood, on westmor rd 77407 & Tia Barco assisted me, & she was great, very friendly & helpful to what I need I greatly appreciated her customer service

Review 166 (2022-11-07 - Rating: 5)
I am working with Heather Boylston on a HOA problem. She has offered suggestions and has gotten back to me on a timely basis. I appreciate her professionalism.

Review 167 (2022-12-16 - Rating: 5)
Garrett Weber was polite, informative and very professional. Hopefully, the issue that we discussed will be resolved without further contact with Sterling Association Services.

Review 168 (2023-03-30 - Rating: 5)
James Holton was very professional and courteous. He listened to me and advise me of my next steps! Thank you Mr. Holton.

Review 169 (2022-08-10 - Rating: 4)
Called in because of a violation we had. I spoke with Richard he was very helpful and nice, no problem at all we took care of the violation and everything is great. Thanks for the help! :)

Review 170 (2022-12-19 - Rating: 5)
Garrett has been very kind, patient and prompt with all my emails. I truly appreciate his promptness and answers to all my questions.

Review 171 (2024-06-24 - Rating: 5)
The agent named Erika was very helpful and solved my problem as fast as possible.

Review 172 (2024-07-19 - Rating: 5)
Martha was very helpful and had provided me all the information that I needed. Thanks

Review 173 (2023-08-17 - Rating: 5)
Kayleigh was very helpful. She followed up on our access request promptly.Thanks

Review 174 (2024-06-26 - Rating: 5)
Great communication great customer service Tia Martha Aaliyah very helpful

Review 175 (2023-12-18 - Rating: 5)
Thanks Miss.Tia and Miss.Brenda for helping me out.Amazing customer service.Happy Holidays to all of you.

Review 176 (2023-12-15 - Rating: 5)
Yazmin Gonzalez did a great job helping me register for this event, very kind and courteous.

Review 177 (2023-03-08 - Rating: 5)
I love that if you have any concerns you can contact them through the chat and they are super fast and super helpful. today selene Patino helped me and was super nice

Review 178 (2022-06-16 - Rating: 4)
Richard helped me today and he was very helpful and professional. He was courteous and responded to my request in a timely matter and explained the process to my request. Thank you!

Review 179 (2022-11-21 - Rating: 5)
Great Service!!!!Tia and Allison always get back to me when I have questions about our property or community. They have been excellent!!!! Thank you!

Review 180 (2023-02-27 - Rating: 5)
Prompt response from Kayleigh Teresky, customer care representative at Aliana, assuring the issue will be taken care of soon.

Review 181 (2024-03-25 - Rating: 5)
Tia, is being very helpful, she replies in a timely manner always polite and patient.

Review 182 (2023-03-30 - Rating: 5)
I submitted a request to replace my fence after a high wind blew a section over onto my neighbors garage. I received verbal approval to replace it, but the file remained open for a year. Heather Boylston helped me close that request and saw that I received a written approval. Thanks Heather.