Sterling Association Services Inc.

Photo of Sterling Association Services Inc.

Located in Houston, Texas

Address: 1521 Green Oak Pl Suite 196, Humble, TX 77339, United States

Phone: +1 832-678-4500

Rating: 4.5

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Property management company
  • Homeowners' association
  • Property maintenance

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-10-29 - Rating: 5)

    After numerous attempts to be able to sign in to my Sterling account, Jay T. was the only one who was able to help me. He figured out the problem immediately and helped me to fix it. He did a better job than the IT department. He is an asset to the company and I give him 5 stars!!!! Thank you Jay T.

  • Review 2 (2025-02-05 - Rating: 5)

    Amanda DietrichCustomer Service Rep.Did a wonderful job guiding me through your portal reviewing my account, and clearing up inconsistencies on mailing address, phone number, payment method, that was all incorrect on my account.

  • Review 3 (2024-12-18 - Rating: 5)

    Danielle C. Was patient while walking me through paying property assessment and trail assessments being that I live in Kingwood.I truly appreciate the time and effort.She put into helping me.

  • Review 4 (2024-08-22 - Rating: 5)

    My experiences with this group have not gone well and were on the verge of court intervention. Aubrey Rodgers came in to assist with my issues. The response was very positive and professional. My issues were addressed and corrected promptly as is appropriate. Because of this persons professionalism and competence, court intervention was avoided and the issue was resolved. I greatly appreciate the response and assistance I received. Thank you.James C. Dinnerson, Jr

  • Review 5 (2024-09-03 - Rating: 5)

    Serena is amazing. Every single time I have reached out with a question or request based of a concern, she always responds promptly and always with responsive action. I cant think of anyone with that quality of service

  • Review 6 (2025-01-09 - Rating: 5)

    I want to give a big shout out to Rebecca. She is very professional, responds to concerns and emails very promptly, and cares about issues that arise in the community . Thank you Rebecca for what you do for our neighborhood!!!!

  • Review 7 (2024-12-11 - Rating: 5)

    Shanae Baines was able to assist me and take care of my issue after weeks of trying with others. She was kind and patient and made sure to get answers for me!

  • Review 8 (2024-12-03 - Rating: 5)

    I had the pleasure of speaking with Danielle the other day at Sterling and she was very polite and professional and took time to address all my concerns and questions. Thank you Danielle for all your help!!

  • Review 9 (2024-12-20 - Rating: 5)

    Miss Danielle is a nice person. Really appreciate the way she attended to me.

  • Review 10 (2024-06-08 - Rating: 5)

    The Elm Grove Clubhouse was perfect for my daughter’s baby shower. It was beautiful and had all the amenities needed to host the party. The extra room was great for the kiddos to play don’t let the balloon touch the floor. 😊 Caitlyn O’Toole was super sweet with my many questions and responded to my emails very quickly. Much appreciated!

  • Review 11 (2024-07-23 - Rating: 5)

    I needed assistance ASAP replacing my roof after the hurricane Beryl while ensuring compliance with HOA guidelines. Caitlyn O’Toole not only promptly facilitated the approval process with exceptional efficiency but also demonstrated remarkable dedication to addressing my home’s needs. I am truly grateful for her outstanding support.

  • Review 12 (2025-01-08 - Rating: 5)

    Aubrey was amazing. She responded timely and helped me promptly.

  • Review 13 (2024-11-09 - Rating: 5)

    Office staff was kind and understanding. Serena is always helpful and I am so appreciative of her excellent customer service. It is rare to have a pleasant experience with customer service but I am always happily surprised with the communication and problem resolution when Serena is involved.

  • Review 14 (2024-10-28 - Rating: 5)

    Kaitlyn did a supper job. She got very fast approval and handled it smoothlyJames Bowen

  • Review 15 (2024-04-18 - Rating: 5)

    Serena made me feel like as a homeowner I was a priority. I expressed my concern at the board meeting, sent email as follow-up per her request, issue was resolved in a timely fashion and she called personally to let me know what was going to be done. Definitely gave me a different perspective than how HOA is perceived. I felt valued and respected. Thanks Serena!

  • Review 16 (2024-12-04 - Rating: 5)

    Ive come to the office a few times and Danielle is always a pleasure to work with.

  • Review 17 (2024-07-03 - Rating: 5)

    Serena Peterson, Account Specialist - Kingwood, is the very efficient and knowledgeable working with me and our community. She responds quickly to my inquiries and requests as well as assisting property owners who contact her. Serena is a terrific person working at Sterling Association Services.

  • Review 18 (2024-04-30 - Rating: 5)

    This is the first time I have ever had to get HOA approval on anything. It was incredibly seamless, quick, and comprehensive.Caitlyn O’Toole was very quick to respond to this application. I can honestly say I was expecting difficulty, but I was wrong. This was incredibly simple. Thank you so much, Sterling!

  • Review 19 (2023-12-05 - Rating: 5)

    Shellie Wright was extremely helpful when I called upset because of a letter I received. She took her time to over the letter and explain what everything meant. I appreciate the customer service she showed and was able to diffuse the situation I created. Thank you again Shelly for having patience with me!

  • Review 20 (2024-12-20 - Rating: 5)

    Danielle was very helpful and friendly! Great customer service! Thank you!

  • Review 21 (2024-05-21 - Rating: 5)

    Sterling ASI is typically △⃒⃘Lways willing to help residents In their communities solve any issues that are coming up. I recently had some issues with pool tag registration and Danielle was able to help me solve said issue. They are prompt and make things happen. Thanks.

  • Review 22 (2023-10-09 - Rating: 5)

    They manage our HOA, and I always deal with Alejandra. She is very fast in responding to emails, and very fast to deal with any issue. There is always some issue with the landscaping company, and she manages to follow up with them and make sure that the issue is resolved. I really appreciate all her work for us.

  • Review 23 (2024-08-02 - Rating: 5)

    I recently called in to ask some questions about the property, and Danielle was so informative and patient. Thanks Danielle! You are a real gem!!

  • Review 24 (2024-06-26 - Rating: 5)

    Caitlyn OToole responded promptly to my request. I was very happy with the communication from Sterling. They made the process easy.

  • Review 25 (2024-07-26 - Rating: 5)

    Caitlyn responded quickly to my request and approval was received the same day as I submitted my application! So awesome!

  • Review 26 (2024-03-27 - Rating: 5)

    Serena with North Woodland Hills Sterling HOA has been a major help in assisting me with navigating the process for approval for my fence project. She is extremely knowledgeable, personable and professional. She made the process a breeze and pleasure to work with the HOA.

  • Review 27 (2024-08-02 - Rating: 5)

    Danielle Carmichal offered customer service that was second to none! Would definitely recommend her as your girl!

  • Review 28 (2024-03-20 - Rating: 5)

    Great assistance from Serena! She has been very helpful with all my compliance dealings with the Association, and always responded in a professional manner. Many thanks!

  • Review 29 (2024-08-19 - Rating: 5)

    Five stars to Serena Peterson. She is very sweet, very professional, so helpful and quick to respond to emails. She made my process of renting out the clubhouse easy.

  • Review 30 (2024-05-22 - Rating: 5)

    Caitlyn was so very prompt in attending to my property issues and guiding me to the correct departments, during the process of my attempts to restore my property back to it’s former state. She was gold.

  • Review 31 (2023-01-06 - Rating: 5)

    I will admit that Sterlings website is not super user friendly, but might be more because of my lack of computer technical skills. However, Shellie did a great job helping me figure out how to process my annual fee payment. The staff at Sterling are always very helpful, friendly and professional. I appreciate all they do for us!

  • Review 32 (2023-07-21 - Rating: 5)

    Good customer service every time I called and when I went into the office to pick up pool tags. Had a formal complaint been submitted and Arielle was nice enough to take charge of my issue and confirmed it had been taken care of. Very welcoming to my new community.

  • Review 33 (2024-05-14 - Rating: 5)

    I had an issue with a leaning tree on the property behind my house on the HOA side. Caitlyn was able to get the issue resolved. Just had to wait until the rain stopped before the tree service was able to remove it. Thanks Caitlyn.

  • Review 34 (2023-12-20 - Rating: 5)

    As a new resident at Marcello Lakes, I wanted to make some modifications in my new home and anticipated waiting a long time for approval. However, Sterling Association Services, aka our HOA was expedient, serviceable and accommodating. Within one week, we had approval. The communication was spot on - very clear and concise. This is the best experience Ive had with an HOA.

  • Review 35 (2024-02-15 - Rating: 5)

    My 5 stars goes to Brooke B. She is very professional and knowledgeable regarding the questions and issues I dealt with regarding the HOA I was a member and managed by Sterling. Thank you, Brooke, for all your help and helping me navigate through the legal aspects, you are a true asset to Sterling!

  • Review 36 (2024-08-06 - Rating: 5)

    Caitlyn and the Sterling team were great to work with in processing my request for an addition to my home.Ron Barr

  • Review 37 (2024-02-03 - Rating: 5)

    As an HOA management service they are tops. Cathy Hooper in particular provides excellent details about meetings and promptly answers emails. She acknowledges the concerns of the Woodridge home owners and makes sure we understand she will get with the various board members to make the aware and follows up with answers.BK

  • Review 38 (2023-03-09 - Rating: 5)

    I want to especially thank Danielle Carmical for helping me this morning with retrieving all my account numbers. She was very attentive, understanding and patient!! Thank you for the awesome job!!!I would also like to thank Kaitlynn for all her help and information she provided me with.

  • Review 39 (2023-12-03 - Rating: 5)

    Caitlyn OToole answered all of my questions in full detail and was extremely courteous and polite she made me feel very comfortable letting her know all my concerns and after speaking with her I believe she is an asset to yalls team so thank you Caitlyn for being an amazing person and very professional. Im going to recommend your services to everyone I know.

  • Review 40 (2023-11-07 - Rating: 5)

    Sterling Management did a great job in quickly and efficiently staffing our proposal for renovation to our patio. In particular, Caitlyn OToole was very proficient in ensuring everything was done in a professional manner.

  • Review 41 (2024-05-29 - Rating: 5)

    They were able to expedite our roof request for us. We had a leak coming in and they responded very quickly to our need. Thank you so very much!

  • Review 42 (2023-01-31 - Rating: 5)

    Called Sterling ASI and spoke to Richard and he helped me pay my 2022 Assessment online. He said I could do a review if I wanted...I tried, but couldnt figure it out..so called back and this time spoke to James and he helped me with navigating on google maps. Both Richard and James were extremely helpful and patient with me. Kudos to your company for having employees that are kind and courteous!

  • Review 43 (2024-01-26 - Rating: 5)

    Our company does a lot of business in Sterling ASI HOA and Caitlyn O’Toole is always very helpful and responds back quickly when we have questions or concerns. We fill she is a great asset to Sterling ASI.

  • Review 44 (2022-12-08 - Rating: 5)

    I needed assistance with my assessment statement and downloading my account details. I used the live chat option that was available. Danielle C was able to guide me through what I needed to do and was able retrieved what I was looking for in less than 3 minutes. She was a great help and took care of what i needed.

  • Review 45 (2024-09-11 - Rating: 5)

    Rebecca has been an asset in guiding our trails association, and assisting with our duties.

  • Review 46 (2023-07-12 - Rating: 5)

    It is fantastic to work with Sterling Association Services and Caitlyn OToole. She processed the permit application for a new roof and exterior painting very quickly. I want to thank you so much for processing my application.

  • Review 47 (2023-06-13 - Rating: 5)

    I recently spoke to a lovely young lady by the name of Arielle she serviced my aunt very well! She was beautiful informative and her customer service was phenomenal! Great worker Sterling Association Services she deserves a raise!!!!

  • Review 48 (2024-09-19 - Rating: 5)

    Cute, clean park. Caitlyn O’Toole answered my email quickly and professionally.

  • Review 49 (2023-04-25 - Rating: 5)

    Emailed about 2023 pool tags and Caitlyn O’Toole was very quick to reply. She was super helpful, professional, and friendly, which is all I could ask for! Keep up the great work!!!

  • Review 50 (2023-06-29 - Rating: 5)

    JoiNesheia Jones with Sterling ASI was a blessing to work with. Being a first-time user of Sterlings services, I had no idea of the process to follow. Joi answered my many questions. She was patient, professional, and knowledgeable. Two days after our conversation, I sent an email requesting further assistance and immediately she responded, further relieving any concerns I had. Thank you, Joi, for helping me.

  • Review 51 (2022-04-01 - Rating: 5)

    I spoke with Estephany who was wonderful. My wedding plans got ruined with the weather and she helped me rent the clubhouse in our community with only 3 days notice. She was punctual the day of for the keys, and lockup. I loved working with her, she made everything so much easier and I look forward to working with her in the future! Great asset to this team!!

  • Review 52 (2023-11-08 - Rating: 5)

    Worked with Caitlyn OToole for ACC approval on replacement windows. Emailed all docs on Sat, received confirmation email on Monday. Received 2nd confirmation email on Friday & APPROVAL letter on Monday....cant ask for better service than that! As a former HOA board member in other subdivisions, I think Sterling is one of the best management companies around and very easy to work with. Keep up the good work, yall.....Northshire appreciates it:-)

  • Review 53 (2023-04-11 - Rating: 5)

    Aubrey Rodgers was there to help me with the questions that I had. She was very patient and understanding, when it came to my questions and concerns. Aubrey is very professional and knowledgeable. I enjoyed chatting with her!

  • Review 54 (2024-06-20 - Rating: 5)

    Caitlyn OToole was great responding to our needs. Quickly responding to our applications for our house repair projects.

  • Review 55 (2022-11-09 - Rating: 5)

    Danielle Carmical was a delight and very professional what a great asset to this organization. She handle my request with zeal. It is so nice to see some companies hire fantastic people. Good job!

  • Review 56 (2023-02-07 - Rating: 5)

    Danyelle was a ray of sunshine. I came into the office to pay my HOA fees and Danyelle greeted me with a beautiful bright smile. She was very friendly and had a great since of humor. We laughed together and it made my day. Laughter is food for the soul and Danyelle made my day. I enjoyed the few minutes we spent together. We need more people like her in this world.

  • Review 57 (2023-06-13 - Rating: 5)

    Only two things needs to be done :1. People needs to clean up after their dogs .2, Homeowners need to cut grass on front yards and clean up weeds on flower beds and around trees.Caitlyn O’Toole you did great job activating my pool access card.Thanks very much .Best RegardsR. Uscinski

  • Review 58 (2024-01-24 - Rating: 5)

    It’s been a pleasure working with Juan. He has come into our office and we have done great work together for his communities. Look forward to doing more business together!

  • Review 59 (2022-11-14 - Rating: 5)

    Attentive, accomplishes tasks in a timely manner. Lacey and Alejandra are professional, courteous and efficient. Working with them has been so much easier than with our previous HOA management company. As a board member, I have been pleasantly surprised and I don’t get to say that often

  • Review 60 (2023-03-14 - Rating: 5)

    I could not be more pleased with the service that I received today from Serena at Sterling Association Services. She was so professional, efficient and patient in answering all my questions and assisting me with the website. I hope that if I every need any assistance again I am lucky enough for her to answer the phone to assist me in the future.

  • Review 61 (2022-04-14 - Rating: 5)

    SterlingASI manages our HOA in our community and April is our administrator. I just want to say how wonderful she is. She is professional, returns emails within a timely manner, any issue I have, she listens and addresses it. She follows up to let me know the progress of anything that is being worked on. She is an absolute gem and I enjoy knowing we have someone who is a true advocate for our community.

  • Review 62 (2023-06-19 - Rating: 5)

    The pool tag lady Arielle Profit. Im delighted to say she maintained an excellent attitude with me as I attended to my autistic client manic episode phone call. Thank you and appreciate Steeling association services. 💯💙🫶🏾

  • Review 63 (2022-10-11 - Rating: 5)

    Danielle Carmical was very helpful to me as I was responding to HOA letter and request. She listened to me and directed me to whom to contact within the Sterling ASI. And the person that she directed me to was extremely helpful with the application process.Sterling ASI should be proud of such an outstanding professional and should encourage her to keep up with the great job that she is doing.

  • Review 64 (2024-01-29 - Rating: 5)

    Shellie was extremely helpful in assisting my to navigate the new payment process. Wonderful and very patient customer service.

  • Review 65 (2024-05-23 - Rating: 5)

    Ms. Caitlyn OToole did a every good job of assisting me with the final steps to complete the pool access process. Thank you

  • Review 66 (2024-08-27 - Rating: 5)

    Caitlyn O’Toole is always helpful when i speak with her. Thank you for helping me get my application approved!

  • Review 67 (2023-09-21 - Rating: 5)

    Rebecca Ananiew our manager excellent.Our Hoa is very satisfied.Submitted by j kelley PappPresident.Our service from Sterling continues to be excellent. Jk 9/11/23We remain very pleased with our Sterling Management Company. We are a wonderful community in Kingwood. We get a lot of kudos about our services and most of our residents seem happy.Again, Rebecca Ananiew, Caitlyn and the office staff are to be congratulated. jeanette kelley papp, President

  • Review 68 (2024-02-02 - Rating: 5)

    Caitlyn was very responsive in getting our architectural application approved for replacing our roof. Thank you getting this process sped up

  • Review 69 (2024-05-06 - Rating: 5)

    Wanting to give Cudos to Danielle for being a really great Account Specialist. Debbie and Ed Beard, on Newport Shore Dr.

  • Review 70 (2022-10-19 - Rating: 5)

    Danielle Carmical was very professional and responded well to my call to the office today informing me that the FAX I sent in was received, in response to the power wash I recently completed for my house. Danielle is great to work with!Alexander Nworji, homeowner

  • Review 71 (2023-03-23 - Rating: 4)

    Our representative, Caitlin O’ Toole, responded quickly to my original submission. She was very helpful in clarifying the need for additional documents. Overall 4⭐️ rating!

  • Review 72 (2024-04-08 - Rating: 5)

    Caitlyn helped with the issues I was having on my online account in a quick manner and was able to resolve the issue that I was having.

  • Review 73 (2023-08-18 - Rating: 5)

    Had a great experience working with Caitlyn! She is professional and has the right experience for her job! Amazing communication!

  • Review 74 (2022-10-04 - Rating: 5)

    I replied on Monday to a Compliance Request with Sterling Association Services, Inc. who manages the Home Owners Association in Mills Branch. I received a response the next day from Caitlyn OToole, an account associate with Sterling. She was very prompt and professional with her response. She closed out the request after having explained the guidelines for trash pickup. It was a good experience!

  • Review 75 (2022-12-27 - Rating: 5)

    Hi! This is Ken Ancarrow using my wifes google account to respond to your great service regarding the notification of our winning the Hunters Ridge Santas Choice Home Decorating Contest. We were pleasantly surprised by the award and very appreciative of it! Caitlyn OTooles notification efforts were right on target too! Keep up the good work! We look forward to receiving periodic updates from Sterling Association Services.

  • Review 76 (2023-09-26 - Rating: 5)

    We requested an approval for a remodeling project in our back yard. We received a great support from Caitlyn O’Toole, and our project was approved in a week. Thanks Sterling!

  • Review 77 (2024-01-22 - Rating: 5)

    I am a new owner of the kingwood community. I was requesting a tennis court access key and Caitlyn get this all set very quick. I really appreciate it.

  • Review 78 (2023-02-02 - Rating: 5)

    I needed a new roof. Applied at Sterling to get the new roof. All staff was helpful, friendly, and fast. Including Caitlyn OToole. Had an approval in less than 48 hours.

  • Review 79 (2024-06-14 - Rating: 5)

    Thank you to Caitlyn OToole for giving such quick attention to my request for new roof approval . I am glad to be able to get the project started with such a timely approval..

  • Review 80 (2024-01-25 - Rating: 5)

    Caitlyn O’TooleAccount Specialist - KingwoodSterling Association Services, Inc.Caitlyn, took care of the issue I had. This was really GREAT!

  • Review 81 (2022-07-22 - Rating: 5)

    Huge thanks and shoutout to the ladies at Sterling Association! HOA isn’t always such a pleasant experience but Joy and Kaitlyn Can sure prove that wrong.Lovely atmosphere, they did an amazing job to be as helpful as possible and did it with a smile too. Outstanding service ! Thank y’all!!- Liz

  • Review 82 (2022-11-17 - Rating: 5)

    Alejandra has been taking care of our HOA day-to-day issues and has done a wonderful job . The whole Sterling ASI staffs that we deal with from Woodland to Sugar Land office has been wonderful. I have been & currently on the HOA board for many years - and finally we have found a management company that willing to work with us . There are numerous time homeowners call the after hours phone # on Sat and Sun - they able to contact me and keep me posted. Thank you to the Sterling ASI team.

  • Review 83 (2022-10-22 - Rating: 5)

    Caitlyn was very helpful. She helped me get my ACC application approved quickly. We are now able to start our project right away.

  • Review 84 (2024-05-01 - Rating: 5)

    Caitlyn is the best. She helped me clear up a matter that I needed to clear before a deadline.

  • Review 85 (2022-12-15 - Rating: 5)

    I have worked with Aubrey for years and she is truly amazing. She is always available and quick to respond. She will even go out of her way to help!

  • Review 86 (2022-12-21 - Rating: 5)

    Caitlyn O’Toole was very nice and friendly with her announcement of our home decorations. She came to our door and our grandson was so excited. Thank you.

  • Review 87 (2022-07-08 - Rating: 5)

    I walked in to the office to get pool tags and Alyssa was very helpful and friendly. Her customer service is amazing. Such a sweet person. Thanks for all of your help.

  • Review 88 (2022-09-09 - Rating: 5)

    They are the HOA for Kingwood. We requested permission to paint our house and needed an answer pretty quick since we had a painter ready to start as soon as possible. We had an approval in a little over 24 hours. Thank you Caitlyn!

  • Review 89 (2023-03-08 - Rating: 5)

    Danille C was able to resolve my issue quickly via the chat option in the HOA website. I appreciated the ability to do this. This person was very helpful!

  • Review 90 (2022-10-13 - Rating: 5)

    Danielle answered the call with a smile and was efficient in assisting me regarding my father’s estate account. Thank you for excellent customer service.Estralita Horton regarding Charles Wailes account

  • Review 91 (2022-11-07 - Rating: 5)

    I received a bill from Sterling for 25 CENTS on one of our properties in Cedar Point. I addressed the issue by text and it was answered quickly and efficiently. They are removing the 25 cents from my account. Thank you, Sterling, for taking care of this matter.

  • Review 92 (2024-04-21 - Rating: 5)

    Thank you to Caitlyn and Sterling for always answering my questions and resolving any issues in a timely manner over the years in Kingwood.

  • Review 93 (2022-08-08 - Rating: 5)

    Alejandra Campos at sterling is a literal angel!! She has helped me more than I’ve ever received help from an HOA. I look forward to working with her again. She is great!!

  • Review 94 (2023-12-20 - Rating: 5)

    Caitlyn was helpful and communicated clearly. Sterling Association is a great HOA to work with.

  • Review 95 (2022-06-28 - Rating: 5)

    I LOVE LOVE LOVE MY HOA!!!!! You keep us informed, always answer my questions, make the pool pass experience excellent. Shellie and Alyssa are exceptional!!! They are just awesome and treat homeowners in such a special way by answering questions, solving problems, and are so informative. Thank you so much for your hardwork and for being so kind and sweet.My address is 19927 Bambiwoods Drive Atascocita 77346. Go ATASCOCITA NORTH!!!!

  • Review 96 (2022-12-15 - Rating: 5)

    I needed help with the mailing address change for several properties. Started with the live chat and Brenda was very helpful, she directed me to the correct email address to get this completed.

  • Review 97 (2022-12-02 - Rating: 5)

    Alejandra and Lacey are doing an awesome job managing our HOA. Inspections, reports, legal advice and overall communication is always professional and timely. Thank you!

  • Review 98 (2022-12-30 - Rating: 5)

    Danielle Carmical provided quick feedback on some of my billing information for my HOA payment using their online chat services. Easy and quick.

  • Review 99 (2022-11-17 - Rating: 5)

    Called in to get some information about the local HOA on a home I’m interested in purchasing. I was connected to Lacey, who was sweet and very knowledgeable. I look forward to moving soon!

  • Review 100 (2023-09-21 - Rating: 5)

    Caitlyn OToole was so helpful and instrumental in helping me get my account corrected. Thank you so much!Sincerely,Roy Pendergrass

  • Review 101 (2022-07-22 - Rating: 5)

    I called and under 5 seconds they picked my call and I made my complains. The contact person quickly proffer a solution to the problem and I was so happy for the promptness. Mr. Richard was very good at his job. Thanks

  • Review 102 (2022-09-15 - Rating: 5)

    I was having a hard time finding my statement and used the chat for assistance. It was less than minutes before I had the answers I needed. Her name was Shellie and she helped me so quickly.

  • Review 103 (2022-10-12 - Rating: 5)

    Danielle was so helpful in getting me the paperwork I needed for our neighborhood amenities. She made the process quick and seamless.

  • Review 104 (2024-08-01 - Rating: 5)

    Caitlyn O’Toole was a great help to get my issue resolve.

  • Review 105 (2024-03-07 - Rating: 5)

    I was blown away by how helpful Serena was during our ACC application process....Thank you!

  • Review 106 (2023-02-01 - Rating: 4)

    Danielle Carmicle was very helpful in helping me resolve some landscape approvals. I love the fact that Sterling ASI has this CHAT feature!!!!!

  • Review 107 (2023-03-10 - Rating: 5)

    Shellie with Sterling Association was terrific. I was having problems with my assessment check and she was so helpful. It was painless.

  • Review 108 (2023-07-14 - Rating: 5)

    The truth is that I was very happy with the help offered in this office with the help of Miss Arielle and Alejandra. Thank you for such a good service and nice attention.

  • Review 109 (2022-09-26 - Rating: 5)

    I called this morning to get info on community garage sale and spoke with Danielle C. She was super helpful, polite and professional! About time they get someone who is super sweet and not rude!

  • Review 110 (2024-06-11 - Rating: 5)

    Thank you Caitlyn O’Toole for your work.Very fast service. Nice and helpfull.

  • Review 111 (2022-10-20 - Rating: 5)

    We submitted an exterior paint color ACC application and Sterling got it processed and approved in 2 days! They are pleasant to deal with and process requests quickly,

  • Review 112 (2022-09-01 - Rating: 5)

    Thank you Joi and Caitlyn for all your help with getting my pool tags. My son has been so happy we have been able to swim after moving in.

  • Review 113 (2022-06-08 - Rating: 5)

    They are doing a great job managing our new community. Often times new HOAs struggle when first developing a new community, but Sterling seems to have a good handle on what is needed.

  • Review 114 (2016-05-29 - Rating: 5)

    I know firsthand HOA Management is a thankless job! Rivers Edge had a different management firm last year when we moved in. We could not get ANY information from them. I love that Sterling ASI has guidelines and restrictions available online. Even though they do not respond to emails or voice messages very well, residents can keep track of progress online and provide responses to compliance issues online. This company maximizes the benefits of their website and providing information online. The staff is helpful and pleasant when you talk with them on the phone. As a resident, I highly recommend this company!

  • Review 115 (2023-04-28 - Rating: 5)

    Caitlyn OToole was very helpful and responsive. Our issue was solved efficiently and professionally.

  • Review 116 (2023-10-31 - Rating: 5)

    Always grateful to Aubrey Rodgers for always giving us pleasant treatment and helping us with applications.Thank you so much!!!!!

  • Review 117 (2022-09-02 - Rating: 5)

    Richard service representative helped me today over the phone about an HOA violation. Richard answered all questions and made me feel more at ease to what the violation stated.I am so glade I called !!!!!

  • Review 118 (2023-03-13 - Rating: 5)

    Im new the computer system. Just figuring out how to manage my property. Shellie with Sterling Association Services responded immediately and was very helpful answering my questions.

  • Review 119 (2022-12-27 - Rating: 5)

    Called to get help paying my hoa dues-had trouble with the website.. Danielle Carmical was so helpful. Appreciate the time and effort she went to to ensure all was working properly

  • Review 120 (2022-08-25 - Rating: 5)

    Alejandra was just great, helped me with all the things that were needed to be addressed at Sterling regarding violations, I could not get done otherwise, Thank you so much.

  • Review 121 (2020-09-09 - Rating: 5)

    I had a great interaction today with Crystal during the online chat. She was very helpful and got me the information that I needed in a professional and prompt manner. Thank you!

  • Review 122 (2024-07-03 - Rating: 5)

    Request was processed in a timely manner. Phone call to office was pleasant and great information was given.

  • Review 123 (2022-12-16 - Rating: 5)

    I had many questions and Danielle C. did an awesome job answering them all. She was quick and efficient.

  • Review 124 (2024-04-22 - Rating: 5)

    Shellie provided great customer service assisting me with account issues.

  • Review 125 (2022-11-08 - Rating: 5)

    Helped by Danielle todays. Surprised she would take the time to walk me through some issues. Thank you. So appreciated everything!

  • Review 126 (2022-07-01 - Rating: 5)

    Alyssa was great in helping with our pool tags. The whole office staff was very helpful! It was a great experience.

  • Review 127 (2023-06-21 - Rating: 5)

    Caitlyn and Isaias are great! They were able to fix our issues quickly and efficiently!

  • Review 128 (2023-06-22 - Rating: 5)

    Very efficient and polite. Both Caitlyn O’Toole and “Anissa” were very helpful.I appreciate your quick response.

  • Review 129 (2023-11-14 - Rating: 5)

    Caitlyn helped me out and she was a saint! Truly professional and a great attitude.

  • Review 130 (2022-12-13 - Rating: 5)

    Shellie has been a great help attencing to the problems our HOA website has recently had. two thumbs up for Shellie

  • Review 131 (2024-07-07 - Rating: 5)

    Caitlyn O’Toole provided excellent service and proactively helped.

  • Review 132 (2023-03-29 - Rating: 5)

    Caitlyn OToole did a great job of being prompt and responsive to my application request.

  • Review 133 (2022-08-17 - Rating: 5)

    JoiNesheia & Carina have been so helpful!They both assisted me in a professional and timely manner!JoiNesheia was super nice!

  • Review 134 (2022-11-17 - Rating: 5)

    Danielle C helped me out with my concern. I have been trying to get a hold of someone for a while and she was fast and responsive. Thank You

  • Review 135 (2023-11-16 - Rating: 5)

    Shellie was also quick and helpful. Great customer service team!

  • Review 136 (2023-02-03 - Rating: 5)

    I was having trouble signing.. use the Chat ... very prompt services , they walked me through all the steps. Great services, thanks for all you do!

  • Review 137 (2022-11-30 - Rating: 5)

    I needed to obtain copies of deed restrictions for a client. I emailed Lacey with my request and received them less than an hour later!

  • Review 138 (2022-05-04 - Rating: 5)

    Thank you, Estephany Galvan for your great customer service. Estephany was very professional, emails were answered in a timely manner and very helpful. Great experience⭐️

  • Review 139 (2022-04-28 - Rating: 5)

    Sterling ASI has prompt communication and has proven to be one of the most professional HOAs we have had ever.T.L &D.C Stinson

  • Review 140 (2022-12-23 - Rating: 4)

    Website is terrible and outdated. Their redeeming quality is customer service. I reached out via email and received a response within a couple hours. I responded the following day and we corresponded back and forth until the issues were resolved.

  • Review 141 (2023-01-31 - Rating: 5)

    Using the website to make an online payment was more difficult than it needed to be but Joinesheia was very patient with me and provided me with great service.

  • Review 142 (2022-12-30 - Rating: 5)

    I had a wonderful, prompt and very professional service today and the agent whose name is Joi Jones responded to my request clearly. Thank you.

  • Review 143 (2022-09-28 - Rating: 5)

    Danielle, listened and understood my issues, and helped resolve the issue. Great to work with, very understanding! Thanks Danielle!Kenneth Hunt

  • Review 144 (2024-05-14 - Rating: 5)

    Excellent and a quick response from Sterling Association Services and Caitlyn O’Toole. Thank you for a stress free communication.

  • Review 145 (2023-03-17 - Rating: 5)

    Caitlyns quick and efficient response helped us to save money from the Contractors bid.

  • Review 146 (2022-08-06 - Rating: 5)

    Came by the office to get pool tags and Caitlyn and Shellie were super helpful. Got me in and out in no time.

  • Review 147 (2023-02-08 - Rating: 5)

    We put in an ACC request for a patio cover, and it was approved in less than a week! Great service!

  • Review 148 (2024-01-12 - Rating: 4)

    The information that I got was very helpful. Im new to the community and thus was the first time that I spoke with someone from this department. Thank you

  • Review 149 (2023-12-05 - Rating: 5)

    Caitlyn O’toole was extremely nice and answered all my questions.

  • Review 150 (2023-03-03 - Rating: 5)

    Joinesheia jones was a great help , five star for sure , very nice and pleasant to talk to .thank so much Doris Raup

  • Review 151 (2024-01-18 - Rating: 5)

    Very quick approval process from Caitlyn on application for new roof.

  • Review 152 (2022-11-16 - Rating: 5)

    Caitlyn has been more than helpful in resolving issues and easy to work with. Thx!!!

  • Review 153 (2024-01-25 - Rating: 5)

    Ms. Serena Paterson is the sweetest and most helpful person I have ever spoken to.

  • Review 154 (2023-07-14 - Rating: 5)

    Serena Peterson was great in helping us navigate the application and approval process!

  • Review 155 (2023-01-26 - Rating: 5)

    Danielle Carmical was super responsive and helped address my issue immediately. Much appreciated!

  • Review 156 (2022-10-24 - Rating: 5)

    Very responsive company and I appreciate their friendliness. Johnesia Jones was especially helpful today!

  • Review 157 (2024-07-12 - Rating: 5)

    Danielle been quick with her reply.

  • Review 158 (2022-12-21 - Rating: 5)

    Shellie was very responsive over live chat and was a great help... thank you!

  • Review 159 (2023-02-15 - Rating: 5)

    I am pleased to report that Shellie solved my problem promptly, within 3 minutes. Thanks Shellie.

  • Review 160 (2023-06-08 - Rating: 5)

    Everything is clean and organize. I love so much the life guards so professional. The neighborhood is so quiet.

  • Review 161 (2022-11-03 - Rating: 5)

    Caitlyn OToole was instrumental in resolving my issue.Great Customer service

  • Review 162 (2024-05-20 - Rating: 5)

    Glad to have the process completed. Thank you for your help!

  • Review 163 (2023-03-03 - Rating: 5)

    JoiNsheia was awesome with assisting me. She we above and beyond.

  • Review 164 (2023-04-03 - Rating: 5)

    Shellie provided wonderful customer service while answering my question during our chat.

  • Review 165 (2022-10-10 - Rating: 5)

    Received great help from Caitlyn O’Toole. Really unheard of this kind of service from HOA

  • Review 166 (2022-12-30 - Rating: 5)

    Caitlyn was very quick to help me with my questions and was very helpful! Great service!

  • Review 167 (2023-01-06 - Rating: 5)

    Shellie was a huge help. My questions were answered quick and effectively.

  • Review 168 (2023-04-11 - Rating: 5)

    Great experience with Caitlyn O’Toole on a time-sensitive HOA request

  • Review 169 (2023-01-26 - Rating: 5)

    Shellie was able to help me log in quickly to my account.

  • Review 170 (2022-09-01 - Rating: 5)

    Vanessa was amazing and worked hard to get our issue resolved

  • Review 171 (2023-01-06 - Rating: 5)

    Needed help making a payment and Danielle C was a great help walked me through online pay

  • Review 172 (2024-08-28 - Rating: 4)

    My husband had to go for his job.

  • Review 173 (2023-09-01 - Rating: 5)

    Does an excellent job in forwarding homeowner applications to the Architectural Control Committee.

  • Review 174 (2022-10-20 - Rating: 5)

    Sterling has always been exceptionally responsive to my inquiries. I appreciate this greatly.

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