Sterling Association Services, Inc.

Located in Houston, Texas

Address: 6842 North Sam Houston Pkwy W, Houston, TX 77064, United States

Phone: +1 832-678-4500

Rating: 4.6

Services

On-site services
Online appointments
Wheelchair-accessible car park
Wheelchair-accessible entrance
Appointment required

Photos

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Comments

Review 1 (2025-02-26 - Rating: 5)
Genesis was most helpful in finally resolving an issue that carried on far too long through no fault of her own.She was pleasant, thorough and professional. A credit to your organization.

Review 2 (2025-02-24 - Rating: 5)
It has been amazing working with Danielle and Roxanne over the past year! They are always very attentive, and they are some of the strongest communicators I have had the pleasure to work with over the past several years!

Review 3 (2025-01-06 - Rating: 5)
Amazing service - Danielle walked me through setting up my accounts online and answered all of my questions. It was quick and easy, and she was very pleasant to speak with. Thank you!

Review 4 (2025-01-10 - Rating: 5)
Today I called to ask some information about renting the clubhouse. Miss Azalea was very kind and knowledgeable. She promptly gave me the information I requested and then followed up with an email. I consider myself satisfied with the service I received.

Review 5 (2025-01-13 - Rating: 5)
I was having issues with the website when I tried to log in to pay my annual HOA dues. I used the online chat and spoke to Eduardo. He took care of the issue quickly and I was able to make the payment without being held up forever. Thanks, Eduardo, for your timely & professional assistance!

Review 6 (2025-01-04 - Rating: 5)
I want to express my sincere gratitude to Danielle for going above and beyond in assisting me with two recent home projects. Her friendliness and prompt attention to what was needed made a significant difference, and I truly appreciate her efforts. Thank you, Danielle, for your outstanding support!

Review 7 (2024-11-08 - Rating: 5)
Erika was very professional l had questions to asked and Erika had provided me with the correct answer given to me when. I was given wrong information to that’s no good for anyone l hung up with that person.and . I had to called back a second time .I spoken with Erika giving me the correct information to me that l need. Erica keep up with the Great work been concern when taken out the time talking to me making sure that . I received and getting the proper information they l need .Thanks you Erika keep up with the Awesome Great Job . Withe the customer service rating I would like to give to you a 20 rating wonderful work Erica keep it up.

Review 8 (2025-01-03 - Rating: 5)
Danielle was amazing and very knowledgeable. She helped me out, answered all my questions, and was extremely helpful. Danielle was great and I appreciated all her support as she answered all my HOA questions. She also helped me log into my account, set up my password, and talked me through how to pay my HOA dues. Thank you Danielle!

Review 9 (2024-07-31 - Rating: 5)
Working with Sterling Association Services and Olexia has been a genuine pleasure. Their team was consistently professional, courteous, and communicative, making the entire experience smooth and enjoyable.

Review 10 (2025-01-28 - Rating: 5)
Thank you Genesis M for your prompt assistance helping me access my online account. Had some issues logging in but once I called Genesis at Sterling, she got me in right away. She even waited on the phone til I could login my account to be sure no further access issues!

Review 11 (2025-01-30 - Rating: 5)
Sterling Association, namely Danielle Carmical who answered the phone, was great to work with. Surprisingly, my phone call was actually answered by a real person! Danielle helped with my question immediately. So many mgnt companies have an e-answering service or receptionist in which we must leave a message for your neighborhood specialist, then they never call back. Danielle not only helped with my question, but took time to explain and set up my profile for the subdivision. Thank you so much to Sterling Association and Danielle for caring about the people you represent and work for!

Review 12 (2025-01-29 - Rating: 5)
Danielle was very good. She even called back after being disconnected and helped resolve my login issue. She was patient and explained the next steps I should take.

Review 13 (2024-12-30 - Rating: 5)
I great experience with Melissa Fulp at Sterling Association today. My parents did not receive their HOA invoice, and I had issue obtaining information to make the payment. Melissa was able assist and direct me to right location. Thank you, Melissa!

Review 14 (2024-12-31 - Rating: 5)
Mrs. A. Thompson was very pleasant, professional and knowledgeable. She assisted me quickly and inquired if there was anything else I needed. She ended the call wishing me a Happy New Year. It was a great experience!

Review 15 (2024-10-03 - Rating: 5)
Erika Aguilar is truly exceptional!! She listened patiently to my problem and then stated shed inquire and call me back. She called me back within two hours and stayed on the phone while instructing me how to solve my payment issue with their website. I honestly cant say enough about the excellent service I received from Erika and would give her ten stars if it were possible.

Review 16 (2024-11-18 - Rating: 5)
Great service. Erika was very courteous and helpful during club house rental. Response was quick and very smooth process. Great to have on site representative as you can go and talk anytime and get fast response.

Review 17 (2025-01-31 - Rating: 5)
Phoned Sterling ASI concerning a letter received and the problems I had with its content and how I could respond. Micaela was extremely helpful and very patience in trying to understand my perplexity and gave possible ways to resolve and sent needed forms that will be needed. Thanks, terrance Curtis. 9703 Loch Dane D. Spring.

Review 18 (2025-02-03 - Rating: 5)
Dyan at Sterling Associates is a pleasure to work with. She answers phone calls and emails promptly and responds to communication with professionalism. My experience with Dyan and Sterling Associates has been excellent thus far.

Review 19 (2024-10-04 - Rating: 5)
I live in Baldwin Square in Midtown in Houston, Texas. I filled out the application to get my roof replaced. I didn’t realize how bad it was, and it usually takes about 45 days for it to get approved. I went to the proper channels with Starling Association services. I cannot tell you how happy I am with their service towards my needs. I was approved within two days, and the customer service was terrific. I want to thank Danielle Carmical for making this possible and letting my family and me have peace of mind; I cannot tell you again how shocked I am that it got approved this fast.

Review 20 (2024-10-08 - Rating: 5)
Danielle C. has been extremely professional and helpful over these past weeks. She is responsive to emails, very thorough in the information she provides, and in person was extremely pleasant and welcoming. She made booking the community clubhouse a seamless process. Thanks again for everything!

Review 21 (2025-01-28 - Rating: 5)
Danielle is an amazing professional, prompt ro respond, precise with answers.She also helps me to deal with a complex HOA scenario and some neighbors. The Sterling company is really lucky to have Danielle dealing with our community.

Review 22 (2024-09-06 - Rating: 5)
Melissa was absolutely amazing. I needed to get approval for work on my home and She was so professional and informative about the process. I have never called the HOA before and received this type of response. She was very knowledgeable about the paperwork that I needed to complete. She sent it over to me right away so that my application was submitted quickly. Thank you Melissa! I truly appreciate you and your beautiful personality.

Review 23 (2025-02-12 - Rating: 5)
I was helped by Ashley through their chat function. I was connected quickly with the representative. The rep. helped me with all my queries and explained everything to me in details. I am very pleased with the service I received.

Review 24 (2024-12-06 - Rating: 5)
I reached out today to speak to a Sterling representative and was fortunate to find Erica Aguilar on my first call. She answered my questions and followed up with the emailed information we needed. Always a pleasure when you find workers in a sometimes thankless position who are courteous respectful and efficient

Review 25 (2025-01-16 - Rating: 5)
Azaela demonstrated excellent customer care! They were friendly, proactive, and made the entire process smooth and hassle-free. Great service!

Review 26 (2025-01-03 - Rating: 5)
I received very good customer service from Melissa this morning. Its always nice to have a warm friendly person to help you out when needed. Happy New Year!

Review 27 (2024-11-18 - Rating: 5)
Ms Danielle did a great job. She always takes care of our community and quickly responding to our issues to solve it as soon as possible. Thank you

Review 28 (2024-11-20 - Rating: 5)
I’ve been emailing Danielle (account specialist) for the last few months in-regard to my neighborhoods very small playground. She has been very informative about everything and is keeping me up to date when I email her with my questions!

Review 29 (2024-12-17 - Rating: 5)
Just wanted to say thank you to Micaela R for her assistance of uploading documents to Sterlingasi. She is very patient and willing to offer more help to assist. Excellent work!

Review 30 (2024-10-24 - Rating: 5)
I called last week for a matter i had in my fence and belong to the association, Danielle answer and she was so polite and helpful. she took care of the issue the next day the contractor came to fix it, thank you Denielle. good management, great service

Review 31 (2024-11-19 - Rating: 5)
I have connected with Sterling throughout the years for different reasons. Most encounters are unfriendly and/or unhelpful. Today, America, changed that. America was kind and helpful. Even with the system failing, America continued to seek answers and provided me with all the links and documents I needed. America should be in charge of training and client support at Sterling. Thank you, America!

Review 32 (2025-02-27 - Rating: 5)
She was very helpful and walked me through the process of paying my fees... Best experience so far... Thank you

Review 33 (2024-12-20 - Rating: 5)
The representative (Erika Aguilar) at Sterling Association Services was extremely helpful. She provided speedy response to my queries. Thank you!

Review 34 (2025-02-25 - Rating: 5)
I was helped by Micaela. We got a prompt response from her, she was very professional and knowledgeable. Thanks for all your help.

Review 35 (2025-01-10 - Rating: 5)
Azalea provided excellent phone support! They were patient, professional, and made sure all my concerns were resolved quickly. Great experience!

Review 36 (2025-02-05 - Rating: 5)
Michaela Ramirez was very helpful and provided me with the correct information in order to pay our HOA!! She made the process very easy!! Thank you for being a Great Blessing Michaela!!! 😊

Review 37 (2024-12-05 - Rating: 5)
Michaela R was great help in our questions on our project and her quick responses were appreciated. Genesis was also courteous and knowledgeable and responses were quick as well.

Review 38 (2025-01-28 - Rating: 5)
Thanks to Danielle, the issue of a mistaken violation notice was promptly and efficiently taken care of. The confused community property police inspector absolutely needs to be mindful of who he is sending violation letters to. Thanks again Danielle for your help with this matter.

Review 39 (2024-12-04 - Rating: 5)
Danielle took the time to explain in detail the application process for improvements. She even stayed on the line to confirm her email was received. It was much appreciated

Review 40 (2025-01-28 - Rating: 5)
Danielle was excellent and professional, she delivered top quality customer experience. Thank you Danielle for taking care of the error expeditiously.

Review 41 (2024-08-13 - Rating: 5)
I recently had the pleasure of working with Desirae Martinez, and I must say, her service was outstanding. She went above and beyond to ensure that all my needs were met and provided insightful solutions to any questions I had. Her dedication to delivering exceptional service was evident throughout our interaction, and I truly felt valued as a customer. If you’re looking for someone who combines expertise with a genuine commitment to excellent service, Desirae Martinez is the person to work with. Highly recommended!

Review 42 (2025-01-16 - Rating: 5)
Thank you Daniel for your assistance with Sterling Association Services website. Your professionalism, courtesy, and patience are greatly appreciated. I look forward to working with you with regards to our INHA. Sincerely, Diane

Review 43 (2024-12-12 - Rating: 5)
Genesis M at sterling Association was very helpful and patience. Answerd all my questions promptly and also replied via email.Great Service.Quality always clangs.

Review 44 (2024-12-19 - Rating: 5)
Norah McClure is a wonderful Sterling agent for our HOA. She always goes above and beyond the call of duty and makes herself available for any issues facing the neighborhood. We are grateful for her help.

Review 45 (2024-10-08 - Rating: 5)
Desirae Martinez is always so courteous, and helpful. I remember meeting her in person at the Amenity Center and she was just as kind then. Anytime I have need help or clarification she has provided it.

Review 46 (2025-01-28 - Rating: 5)
Truly had an amazing experience with the help of Azalea, so accommodating and helpful with each of my questions! Thank you for having a friendly attitude!

Review 47 (2024-12-31 - Rating: 5)
Erika Aguilar did a fabulous job of helping me! she responded quickly and gave me exactly the information I needed. :)

Review 48 (2024-12-06 - Rating: 5)
Olexia Vazquez Is very nice and helpful. She helped me to waive off the extra fees charged on my account due to not receiving the mails on my property address. Thank you Olexia for your prompt action and being cooperative.

Review 49 (2024-10-05 - Rating: 5)
Sterling ASI sent a notification that my front window glass was broken and the window was boarded. I called and advised that they had the wrong property. They advised that I had to complete a form and email it to them clarifying the situation. I did. To my surprise I received an email back thanking me for advising them about the error and that the issue would be removed from my property file. I appreciate the extra step of notification.

Review 50 (2025-01-28 - Rating: 5)
I have homes in several communities. Sterling is by far the best management company. They still have the human touch. They are very understanding, helpful and professional.

Review 51 (2024-08-21 - Rating: 5)
Had a wonderful experience speaking with Genesis M.. She answered every question I had and resolved my issues quickly. Everything was taken care of the same day (within minutes actually). Took the time to make sure I understood every step I needed to take and felt that she genuinely cared that I did receive all the information I asked for, even if she had to double check with someone else.

Review 52 (2025-01-20 - Rating: 5)
I emailed Sterling and asked Joyce to please remit an email blast to all of the New Forest West Townhomes residents explaining why the Entrance Gate was open.Melissa Fulp immediately notified us via, email.Thank you Melissa, be safe .Linda ChismNew Forest West TownhomesVice President

Review 53 (2024-10-18 - Rating: 5)
As a newbie to this. i had to chat them up and the response time was swift. A James T assisted me and was very patient. I was almost screaming with my keypad, but he walked me through nicely. Thank you James....

Review 54 (2024-09-23 - Rating: 4)
Danielle hits the nail on the head, great news and perfect on time. The bad thing about it is my neighbor still feeding the ducks and geese’s daily and will not stop doing that. With all these emails that negates doing that they still do it and we have them around the the house all the time with their poops on the deck, on the driveway and on the grass, we need to start issuing citations so they may stop doing it. Again Thanks Daniele for the regular updates

Review 55 (2025-01-22 - Rating: 5)
Micaela R. was polite and quickly handled my question. I am very satisfied with my customer service rep at Sterling Association Services Inc.!

Review 56 (2025-02-21 - Rating: 5)
Dyan was extremely helpful in my resolving our past due 2024 remaining Windermere Lakes Subdivision Association fee and setting up pl

Review 57 (2025-02-24 - Rating: 5)
They do everything for me it very good 👍, They helped me send a letter to the dog owner who regularly comes through my yard to poop. thanks

Review 58 (2024-10-18 - Rating: 5)
This was my first experience dealing with Sterling Ass. Services handling HOA business for Memorial Chase development.Jesslyn, responded within hours of my reply to the HOA violation notification. She explained, what procedure is from this point so relieving my mind of stress.Thank you, Jesslynn.SincerelyBetty Stampp

Review 59 (2024-11-20 - Rating: 5)
Erika A. was wonderful assisting me, professional, and courteous.Big shout to her, keep up the great customer service and stay safe.Ruth y Orson

Review 60 (2025-02-19 - Rating: 5)
Dyan is always responsive and available to assist when needed. I can always expect to receive a timely response about any concerns I have.

Review 61 (2024-11-20 - Rating: 5)
I’ve had the pleasure of working with Jesslyn as part of our HOA, and I can confidently say she is a dedicated and professional team member. Jesslyn consistently demonstrates excellent communication skills, ensuring residents are well-informed about community updates. She is approachable, organized, and always willing to go the extra mile to address concerns or improve our neighborhood. Her commitment to maintaining high standards and fostering a sense of community is truly commendable. I highly recommend Jesslyn for her hard work and dedication to our HOA!

Review 62 (2025-02-06 - Rating: 5)
I had forgotten my password to login to my account and Azalea was very polite. She was able to resolve my issue in no time!

Review 63 (2024-11-19 - Rating: 5)
All five!! I was looking to booked the community clubhouse for an event. America Yuncker was such a pleasures to work with she answered all my questions and pointed me to the right direction. Very grateful for all her help.

Review 64 (2025-01-25 - Rating: 5)
Danielle did an excellent job of helping us plan for our clubhouse birthday party. Huge kudos!

Review 65 (2025-01-14 - Rating: 5)
Angela was super helpful today. She solved my problem without issue, and Im sure shes off saving the day, one community member at a time

Review 66 (2025-02-07 - Rating: 5)
Thank you for your help Azalea! She was so patient and helpful. Payment process was easy and quick!

Review 67 (2024-10-22 - Rating: 4)
I submitted an ACC request for landscaping modifications and contacted the HOA office for a quick response. Desirae Martinez was the person who worked with the team and obtained the approval within a day. Thanks, Desirae!

Review 68 (2025-01-31 - Rating: 5)
I had an issue logging into my portal so I contacted support via chat and America was able to help me log in.

Review 69 (2024-12-05 - Rating: 5)
Arianna with Stirling was a wonderful chat agent and helped me get access to the HOA portal within minutes! Great customer service!

Review 70 (2024-05-26 - Rating: 5)
I just moved into the neighborhood and I had the pleasure of meeting Mrs Michelle Sabbath today to register my vehicles, she was very helpful and informative in the things that was going on in the community,I look Forward to attending community meetings and getting to learn my community, I would like to thank Mrs Sabbath for all the help and information

Review 71 (2024-08-06 - Rating: 5)
I’m not one to typically leave reviews, but in this case, I feel like I should. This is the first time I’ve ever dealt with an HOA before and it has been amazing. After the storms I had some issues that needed to be addressed and when I called and got to speak to an actual person it was such a relief. Danielle listened to all of my issues and put everything into motion to get them fixed. Not only that, she continued to follow up and make sure everything was being taken care of- you don’t find employees like that anymore, they are lucky to have her.

Review 72 (2025-01-23 - Rating: 5)
America was amazingly swift in helping me with my account user name. Love the chat feature at ASI. VERY CONVENIENT! 👍🏽😊

Review 73 (2024-12-31 - Rating: 5)
Last day to call them to get the info to pay for the association fee. It was very nice to work with Melissa Fulp. Really appreciate her help.

Review 74 (2024-12-20 - Rating: 5)
I needed help setting up my account and Eduardo was so great in providing step by step instruction. It was seamless

Review 75 (2024-08-02 - Rating: 5)
I had a wonderful experience speaking with Danielle Carmical, she provided great customer service. It was nice speaking to an associate that provided knowledge, and solution to any issues I may have now or in the future, i applaud Sterling for having such hard working employees.

Review 76 (2024-11-02 - Rating: 5)
Olexia took the time to review the information with us and she sent us by email the forms we needed to ensure we were in compliance. Thank you for your help.

Review 77 (2025-01-08 - Rating: 5)
Great customer service online and on phone. They go above and beyond to help you with your request. Eduardo was a gentleman. Thanks!

Review 78 (2025-01-02 - Rating: 5)
Danielle was great and assisted with the my questions and stayed on call with me until the issue was sorted out.

Review 79 (2024-09-09 - Rating: 5)
Great customer service provided today by Genesis! She was able to assist me today with my questions regarding use of amenities at our subdivision. Great job!

Review 80 (2024-06-06 - Rating: 5)
Upon receiving the attached web access letter containing my login information, I was impressed by how quickly and efficiently you facilitated this process. Your attention to detail ensured that I had all the necessary information to access and view my account in real time, which is greatly appreciated.Furthermore, your proactive recommendation to use Google Chrome as the web browser for optimal functionality of the resident portal was helpful and indicative of your dedication to ensuring a smooth user experience.Your prompt response and assistance have made a significant difference in my ability to access important information conveniently. It is evident that you take great pride in your work and prioritize customer satisfaction.Once again, thank you, Sandra Hernandez , for your exceptional service.

Review 81 (2024-12-24 - Rating: 5)
Erika Aguilar replied to my email within 24 hours. Her message was very informative.

Review 82 (2024-11-22 - Rating: 5)
Made some small upgrades to our home, Melissa Fulp was excellent to work with, she made the entire process effortless. Thank you!

Review 83 (2024-11-19 - Rating: 5)
Genesis M. did a wonderful job in helping me to correct some information on your records. Polite, courteous and efficient. Thank you for your help, Genesis.

Review 84 (2024-10-14 - Rating: 5)
Genesis M. was very helpful in guiding me through the process of obtaining my statement of account. Thanks Genesis. You are awesome!

Review 85 (2024-12-06 - Rating: 5)
It was pleasure to speak with America Yuncker, she helped resolved all my issues and was very respectful.

Review 86 (2025-01-17 - Rating: 5)
Erika Aguilar, was very prompt, helpful, and timely in her response to my request. Thank you again, Erika

Review 87 (2024-10-28 - Rating: 5)
I am moving into The Village at Harvest Bend. It can be confusing learning the new rules of a new HOA. Danielle Carmical has been amazing at helping me get started. :) I am sure that I am not done needing help.

Review 88 (2024-11-21 - Rating: 5)
Melissa Fulip thank you for clarifying a question I had after receiving an HOA courtesy letter. You set my mind at ease and gave my good guidance.

Review 89 (2025-01-31 - Rating: 5)
Danielle was really nice and helpful in getting my account set up!

Review 90 (2024-08-06 - Rating: 5)
Sandy was awesome! She took care of my issue super fast and was so nice about it. She made everything easy and stress-free. Huge thanks, Sandy!

Review 91 (2024-10-02 - Rating: 5)
Great service on any need you have on the community. Erika Aguilar was very prompt answers my request. Highly satisfied.

Review 92 (2024-12-23 - Rating: 5)
Used chat services and was very satisfied with the information and assistance I received. Agent America was the agent who helped me and resolved my issue.

Review 93 (2024-10-04 - Rating: 5)
Thank you very much for the prompt service- Desirae Martinez. The HOA team members are very friendly and professional in handling all the issues we have.

Review 94 (2024-06-04 - Rating: 5)
Today, I had the pleasure of speaking with Adrianna M regarding my account and submitting an exterior improvement application request. From our conversation until its conclusion, the experience was nothing short of exceptional. Adrianna exemplified professionalism, patience, and a profound understanding of my questions and my requests specifics. Her extensive knowledge made the process smooth and efficient. I highly commend Adrianna for her outstanding assistance and commend her for her exemplary customer service.

Review 95 (2024-08-21 - Rating: 5)
Great customer experience from Erika Aguilar. I called to obtain a detail invoice, which she did provide. Erika also walked me through the steps On how to visit online. Asked if I needed login credentials.

Review 96 (2024-06-21 - Rating: 5)
I was pleasantly surprised to receive Sandra Hernandez email acknowledging receipt of my email updating an HOA compliance request today. She provided excellent and fast customer service. I appreciate having her as a member of Sterlings staff. Definitely an improvement over past interactions!Kathy WilsonHarvest Bend the Village

Review 97 (2025-02-15 - Rating: 5)
I want to thank Laura for her exceptional service in resolving my access to the home owners amenities.

Review 98 (2024-11-11 - Rating: 4)
Great service by Erika Aguilar at Sterling ASI. She takes good care of her customers

Review 99 (2024-12-02 - Rating: 5)
Desiree is always kind and helpful. She has patience and understanding when dealing with residents.

Review 100 (2025-01-02 - Rating: 5)
Arianna Monslvais, was very helpful in assisting me on the info that I needed, she needs a bonus for being so helpful to me.

Review 101 (2024-05-22 - Rating: 5)
I had a fantastic experience with Sterling while requesting pool access. The process was smooth and efficient, and the Arianna D. was incredibly helpful and responsive. They made sure everything was handled quickly, and now my family and I can enjoy the pool all summer long. Great service and highly recommended!

Review 102 (2024-08-13 - Rating: 5)
Danielle was amazing! She was very easy to talk to and answered all my questions and concerns! Great customer service!

Review 103 (2024-07-19 - Rating: 5)
Dyan and Olexia have been extremely helpful in helping us prepare and provide our community with everything we ask for for our events in our neighborhood. They will answer questions and ask if they don’t know! Having this team has been a drastic needed change and benefit for our community!

Review 104 (2024-10-18 - Rating: 5)
James T. Provided exceptional service and also followed up to ensure I was taken care of. I’m very pleased.

Review 105 (2025-01-13 - Rating: 5)
Thank you Azalea for being attentive and solving my issue quickly! You’re great!

Review 106 (2024-06-24 - Rating: 5)
Work and money has been tight. We fell behind in our HOA fees. I contacted Sterlinig and spoke with our subdivision manager Melissa and she was just awesome. She responded back so quickly and knocked off some charges to make it where I was able to take care of the fees. She was very kind and didnt make me feel bad because we were behind in paying. I cant thank her enough for what she did for us. She took away some financial stress and I am very grateful to her for that.

Review 107 (2025-01-11 - Rating: 5)
Azalea T. Ensured all my questions were answered efficiently. Very professional and helpful!

Review 108 (2024-11-20 - Rating: 5)
Danielle did a awesome job! I really thank you guys for supporting us!

Review 109 (2025-01-10 - Rating: 5)
Azalea showed great patience walking me through the sterling website! Thank you!

Review 110 (2024-10-17 - Rating: 5)
Genesis was very attentive, kind and prompt in her response. Understood the issues and was on it right away.

Review 111 (2024-08-14 - Rating: 5)
Melissa at Sterling has been a pleasure to work with over the years. Shes always attentive and quick to address any needs we may have with professionalism and a courteous nature.

Review 112 (2024-08-01 - Rating: 4)
The street light by my home has been out for months. I was pleased to get the information about how and what to do to get the street light on. Thank you Adrianna M. for handling my request. I wish I had emailed sooner. Now, I am looking at 3 days and having the street light on again.

Review 113 (2024-08-13 - Rating: 5)
Danielle with Sterling took care of our issue. She was responsive and efficient. Thank you so much Danielle!

Review 114 (2024-11-27 - Rating: 5)
Genesis M is the best, she is really nice and helpful, polite. She provided me all the information that I needed

Review 115 (2024-10-28 - Rating: 5)
Danielle Carmical was quick and very responsive to my email and issue was taken care off. Thank you Danielle

Review 116 (2025-02-09 - Rating: 5)
Had a great experience with Azalea, thank you for listening to what I needed!

Review 117 (2024-06-11 - Rating: 5)
My husband and I needed some information to make some decisions regarding our property. Michelle Sabbath provided all the details to us, including directions for us to access the info on our own. She was professional and very helpful. We appreciated her attention to detail and prompt customer service.

Review 118 (2025-01-15 - Rating: 5)
First time signing up for Sterling and the rep helped me very thoroughly.

Review 119 (2024-05-06 - Rating: 5)
I was having difficulties logging into the app for my HOA. I decided to take a chance an chat with customer service. Azalea was able to assist me with my issues due to me not having all the necessary log in information. Not only did he make me aware of what I was missing he went out his way to assisting me in obtaining what I needed to gain access, instead of sending out alone to figure it out. Great customer service and attentiveness. These qualities are a rarity in most business now day. Thanks again Azalea job well done.

Review 120 (2024-12-13 - Rating: 5)
Erika Aguilar provided me with excellent service by explaining the HOA process to me and by emailing the documentation that was requested. Her phone etiquette was exemplary!

Review 121 (2024-10-01 - Rating: 5)
Grabrillas communications are very prompt and professional. She is focused on her clients!

Review 122 (2024-06-24 - Rating: 5)
I had a pleasure to work with Sterling Association Service, Inc on a personal matter. The group help provide me all information and professional. They took the time to insure that all my needs were met. I highly recommend this company.

Review 123 (2024-07-11 - Rating: 5)
I wish every HOA , has excellent workers like Adrianna M Customer Service Agent. She was very nice , detailed and result oriented to understood my issue and guided me to the right direction about my HOA charges / payment due .

Review 124 (2024-10-17 - Rating: 5)
Arianna D was very quick to respond and provided the information I needed in an expeditious way. Thank you for your attention to my request!

Review 125 (2024-04-29 - Rating: 5)
I am having an issue with another homeowner in my neighborhood. Wish I was not but homeowner would not compromise, calling names, giving the finger, etc. Danielle with Sterling has been wonderful. She took the time to explain all the information I needed and let me know she is there to assist as she can following all the deed restrictions and by- laws.Danielle, I want to thank you for being professional. You are an asset to the association.June Henley

Review 126 (2024-04-16 - Rating: 5)
Juan Cruz over at Sterling ASI is extremely professional in all our dealings. He’s arrived on time if not early to our appointments and has always been available to relay any information that may be needed. A great associate for this company

Review 127 (2024-05-20 - Rating: 5)
My encounter with Michelle today was a very positive experience with my concerns. She provided excellent customer service to me and took my concerns seriously and continued to work on resolving. Finally, I received an email stating my concerns had resolved.

Review 128 (2024-05-27 - Rating: 5)
Michelle was very helpful during my event. She made sure we had what we needed to set up the clubhouse for our party..inside and outside. She was professional. I would definitely recommend meeting with her if you are interested in hosting party.

Review 129 (2024-05-15 - Rating: 5)
I worked with Azalea to get access cards and everything was done so fast!!She made it super easy and simple, she was quick to respond once everything was completed. ! I will definitely have my access cards soon.Thank you again Azalea :)

Review 130 (2024-11-08 - Rating: 5)
Erika Aguilar was a pleasure to talk to her she was very nice and very helpful!

Review 131 (2024-05-21 - Rating: 5)
I contacted ASI and spoke with Azalea who was absolutely the most helpful person. I was in need of information regarding the pool usage and obtaining the K sticker for my vehicle. She promptly emailed the information and forms while being so polite and friendly. Thank you again!

Review 132 (2024-04-15 - Rating: 5)
We sent a new key request with the required information over the weekend. First thing Monday morning Desirae Martinez emailed us and let us know that we were able to pick up the keys. She was timely and very nice!

Review 133 (2025-01-16 - Rating: 5)
Great job excellent service by Azalea at sterling Association: MASH K LLC

Review 134 (2024-05-14 - Rating: 5)
I would like to put in a good word for Azalea Thompson.I was having difficulties last week trying to get a payment in the systemI talked with Azalea and she was able to help me. Got the problem fixed and was able to get the payment.She was very efficient and nice.

Review 135 (2024-06-18 - Rating: 5)
Michelle Sabbath was very helpful. She was attentive and listened to all of my concerns. She promptly resolved my issue, all while making me feel welcomed in the club house.

Review 136 (2024-06-08 - Rating: 5)
Danielle is a great property manager/account specialist. She is quick to respond and is very communicative. Also is very helpful. It is very easy to work with her. Highly recommend!

Review 137 (2024-05-21 - Rating: 5)
As a direct service provider for HOA communities Sterling ASI is a great management company to work with! Danielle is wonderful to work with and is always very responsive and quick to relay information to the appropriate parties. I would highly recommend Sterling, just hope you get Danielle over your property!

Review 138 (2024-05-21 - Rating: 5)
I called sterling association services and azalea picked up the phone. She showed great attitude answered all my questions promptly. She also emailed me the necessary documentation for my acces cards in a fast timely manner. Thanks azalea 😊.

Review 139 (2024-09-06 - Rating: 5)
Working with Olexia and Dyan at SCR has been a pleasure. They exemplify dedication and teamwork, always going above and beyond to ensure the community thrives. Their proactive approach and positive attitudes make every interaction productive and enjoyable. They communicate effectively, and consistently deliver results that benefit everyone. Their commitment to excellence sets a high standard for collaborative community leadership. Working alongside them has truly been a rewarding experience.

Review 140 (2024-12-03 - Rating: 5)
I needed help to pay my bills online and Genesis M provided great customer service!

Review 141 (2024-11-26 - Rating: 5)
Desirae Martinez was wonderful when assisting me in my request for community amenities access.

Review 142 (2024-12-04 - Rating: 5)
Great chat, with Genesses, but I still not able to download the village vu app

Review 143 (2024-07-04 - Rating: 5)
Nash went above and beyond to assist my needs during the 4th of July parade. We had just moved in the day before and she took time out to process my facilities passes so my family can enjoy the facilities over the 4th of July weekend in which otherwise we would have had to wait until MondayThank you miss NashYou are the best

Review 144 (2024-04-16 - Rating: 5)
Beautiful work, thanks to them our community has a beautiful entrance. Amazing work and dedication! Highly recommended!! Juan Cruz was exceptionally professional and very dedicated to make sure everything was perfect at the end of the day!

Review 145 (2024-05-15 - Rating: 5)
Jesslyn was absolutely fantastic!! I thought making changes to my account after the loss of my husband would be difficult but she handled everything quickly and was so sweet and understanding. She made my day!

Review 146 (2025-01-29 - Rating: 5)
Great experience. Super fast and helpful. So easy to pay.

Review 147 (2024-05-08 - Rating: 5)
After months of confusion with the whole transferring process I finally got in contact with Jesslyn Lozano who provided us with all the proper information we needed. She did an amazing job with guiding us through this issue. If I had to do that whole process again shes the person Id go with.

Review 148 (2024-05-13 - Rating: 5)
Omg in my darkest hour Michelle Sabbath helped me beyond measure. I had just lost my only sister, my only sibling and Michelle showed me compassion and understanding all while being Super Professional. I could not have asked for better service. Sterling has a real Rock Star on their hands. Im uber happy she manages my community!!

Review 149 (2024-12-19 - Rating: 5)
Great community. Staff are very helpful. Ms. Danielle Carmical was very helpful!!

Review 150 (2024-04-05 - Rating: 5)
I had such a great experience with Azalea! She was so thorough and patient! I had been having account issues for awhile and she took the time to reset it for me! Quick and easy.

Review 151 (2025-01-02 - Rating: 5)
I spoke with Danielle and she offered great customer service!

Review 152 (2024-07-15 - Rating: 5)
I am very much glad to get assistance by Desirae Martinez in process of getting our swim and gym access for our community. She was very helpful, detailed, and clear of what was needed in order to complete the process. Thank you!

Review 153 (2024-03-22 - Rating: 5)
Adrianne D provided great support surrounding the pool pass application. Since I have an application on file already, I dont need to complete another one - Which is great! One less thing I need to do! Im very happy with my service!! -Laura-

Review 154 (2024-04-19 - Rating: 5)
Juan Cruz over at Sterling is a great individual, and is very accurate on relaying the information you need to handle any task. He’s been outstanding to work with on every project. It goes without saying that good people are hard to find, and he is one of the good ones!

Review 155 (2024-06-07 - Rating: 5)
Sterling has managed my community for years! Great at communicating questions I may have with my account. I especially loved how detailed oriented Norah McClure has been! Thank you!!

Review 156 (2024-12-23 - Rating: 5)
Erika provided excellent service and got back to me right away!

Review 157 (2024-05-01 - Rating: 5)
I just want to say, Thankyou Vanessa for always being so kind to me and other ladies when we come into the Clubhouse! You are always so helpful and ready to help us with questions and needs! We always think of you with smiling hearts! God Bless You!💜😊💜

Review 158 (2024-05-08 - Rating: 5)
Had a wonderful experience with Sterling Association services. I just bought a house in the neighborhood and looking to pay the HOA dues. I havent received a bill and reached out to SAS for help. Azalea helped me and answered all my inquires promptly. Very happy with my home purchase and especially happy to know the association and team is so quick to help!

Review 159 (2024-05-31 - Rating: 5)
Very good experience! We are new home owners and need to access swimming pool. My daughter called and Sandra Hernandez told her that we just need to email the application form to her. I sent the form to her and shortly received her replying email saying that the fob is activated and mailed to me. We have the access fob now. Thanks to Sandra Hernandez!

Review 160 (2024-06-07 - Rating: 5)
I am very pleased with the level of customer service I received from Desirae Martinez. She was attentive, knowledgeable, and provided quick and effective solutions to my inquiries.

Review 161 (2024-11-22 - Rating: 5)
Thanks Erika for answering my questions quickly! I have not always had the best of luck with sterling but you did well

Review 162 (2024-09-27 - Rating: 5)
Its been a pleasure to work with Danielle and Sterling. They are professional and really care about doing whats right for their communities

Review 163 (2024-05-01 - Rating: 5)
Genesis Macias was so nice and understanding! She helped me get documents to the right place, which iv been having problems with for two weeks. Her customer service is amazing!

Review 164 (2024-05-28 - Rating: 5)
Azalea was so helpful when I called! My questions were answered, promptly sent over attachments to my email, also waited patiently to confirm I had received them. I appreciate her assistance.

Review 165 (2024-07-01 - Rating: 5)
Adrianna M : you have provided very nice explanation on any query asked. I am impressed. Sterling, you guys are doing a good job at DUNHAM POINT. I really appreciate your efforts and support to residential. Thank you.

Review 166 (2024-09-09 - Rating: 5)
Desirae Martinez responded in a timely manner in letting me know that my response has been received and attached to my account.Thank you!

Review 167 (2024-05-24 - Rating: 5)
Called the office to request fillable forms. Azalea took my call and she was very courteous and knowledgeable of my requirements. She immediately sent the forms and resolved my problem. Great customer service!

Review 168 (2024-09-10 - Rating: 5)
Desirae Martinez was very quick in responding to my email and very friendly and helpful setting up my access to the community center in Dunham pointe

Review 169 (2024-01-22 - Rating: 5)
I had the pleasure of working with Juan Cruz, a Property Manager for Sterling Association Service, and I must say that my experience was exceptional. Juan proved to be a diligent, personable, and efficient professional throughout our interactions.Juans diligence was evident in his attention to detail and commitment to providing excellent service. He was always thorough in addressing any concerns or issues that arose, ensuring that everything was taken care of promptly and to my satisfaction. This level of dedication truly set him apart.Lastly, Juans efficiency was truly impressive. He managed to handle all tasks and responsibilities with a sense of urgency, which not only saved time but also made the entire experience hassle-free. Its clear that he takes his role seriously and is committed to delivering results in a timely manner.In conclusion, I highly recommend Juan Cruz as a Property Manager for Sterling Association Service. His diligence, personable demeanor, and efficiency make him a standout professional in his field. If youre looking for a top-notch property manager, Juan is the person to turn to

Review 170 (2024-09-18 - Rating: 5)
I work with Goldie and Yesenia daily and they are on top of things and very responsive. Highly recommend their services!!

Review 171 (2025-01-28 - Rating: 5)
Azalea was genuine and very helpful! Fantastic service!

Review 172 (2024-02-03 - Rating: 5)
I would like to give recognition to April and Kevin for being prompt and timely in addressing issues or concerns found in our Condominium complex. April has been patient in explaining any issues and will find resources that can help.They have also organized a Christmas party that gathered the residents and created opportunity to meet our neighbors. It was nice and fun!

Review 173 (2024-05-16 - Rating: 4)
I was able to get an activation quickly from Azalea. Even though they are very busy, she was able to get my activation and cards mailed out to me in a timely manner.

Review 174 (2024-06-19 - Rating: 5)
NORAH has demonstrated a remarkable commitment to clear and timely communication. Her proactive approach in providing necessary information, responding promptly to our inquiries, and engaging in constructive discussions has greatly facilitated our work and enabled us to meet our project milestones effectively with her.

Review 175 (2024-04-01 - Rating: 5)
Danielle C. has been so helpful as the account specialist for Cay Landing. It is a new community and as one of the first owners that have moved in, she has been helpful is assisting with getting things together for me. Thank you Danielle

Review 176 (2024-06-12 - Rating: 5)
Michelle Sabbath did a great job helping me to resolve a fee that was imposed by the Parj Lakes HOA. She was also very helpful and efficient in getting access via the EZ tag and also getting me set up with an access card and Car tag access for my new car. I have lived in the community since 2008 and have had mostly mediocre to bad customer service interactions with the HOA representative at the clubhouse but this is the first time I have been given good customer service.

Review 177 (2024-11-12 - Rating: 5)
Gabriella was of great assistance to me in getting my account glitches resolved!

Review 178 (2024-09-14 - Rating: 5)
Provided a request to have the lawn contractor do their regular job and Genesis M immediately followed up successfully.

Review 179 (2024-05-28 - Rating: 5)
Juan Cruz is the new management guy for our neighborhood. He was given our community just a few months ago and he has definitely stepped up to the plate. Im really looking forward to continuing to work with him.

Review 180 (2025-02-07 - Rating: 5)
The phone hold was not long at all, and Azalea was quick to resolve my issue!

Review 181 (2024-06-12 - Rating: 5)
Recently moved in to Canyon Gate at Park Place and had the pleasure meeting and getting helped by Michelle. She was very welcoming and helpful to my Family and I with helping us get settled in our new neighborhood.