SBB Community Management

Located in Houston, Texas

Address: 13231 Champion Forest Dr #112, Houston, TX 77069, United States

Phone: +1 281-857-6027

Rating: 3.6

Services

On-site services
Online appointments
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-08-24 - Rating: 5)
I am thrilled to share my appreciation for April M. and Kara T. for their outstanding work at Long Meadow Farms. Their dedication and exceptional management skills have truly transformed our community.April M. has consistently demonstrated remarkable organizational skills and a proactive approach to property management. Her attention to detail and commitment to maintaining the property to the highest standards have not gone unnoticed. She handles every challenge with professionalism and a positive attitude, making her a valuable asset to our team.Kara T. complements April’s efforts perfectly with her excellent communication skills and genuine care for the residents. Her responsiveness and problem-solving abilities ensure that any issues are addressed swiftly and effectively. Kara’s warm and approachable demeanor fosters a strong sense of community and trust among residents.Together, April and Kara have created an environment where residents feel valued and heard. Their teamwork and dedication are evident in every aspect of the property, from the beautifully maintained grounds to the prompt handling of maintenance requests.Long Meadow Farms has flourished under their management, and I am grateful for their hard work and commitment. They truly set a high standard for property management and are deserving of this recognition.Thank you, April and Kara, for everything you do!

Review 2 (2024-09-24 - Rating: 5)
I have had the pleasure of working closely with our community client manager Christy Jordan at SBB. She came in at a significant time of transition for our Board and SBB. I am grateful for the hard work she has put in to get up to speed on our community as well as her willingness to learn and grow alongside our board. Her communication and responsiveness to any of our needs or questions has been wonderful. While this year with our board has not been easy she has handled herself with the utmost professionalism, patience and kindness. She is a great asset to SBB, and the communities she oversees are lucky to have her.

Review 3 (2024-10-01 - Rating: 5)
Im thrilled to share my experience with Sandra Stephen, our Bridgestone Community Manager. Sandras dedication to our neighborhood is truly exceptional.What sets Sandra apart is her responsiveness and problem-solving ability. She addresses issues promptly with practical solutions, always communicating clearly and keeping residents well-informed.Sandra consistently goes above and beyond in maintaining and improving our community. Her skill in balancing diverse resident needs while adhering to HOA regulations is impressive.Under Sandras management, our property values and community appeal have noticeably improved. From coordinating engaging community events to overseeing critical maintenance projects, her attention to detail shines through.If youre seeking reliable, efficient, and resident-focused HOA management, Sandra Stephen is the professional you want. Shes made a significant positive impact on Bridgestone, and Im confident she would do the same for any community she manages.Five stars for Sandras outstanding service as our Community Manager!

Review 4 (2024-09-30 - Rating: 5)
Sandra Stephen is the best community manager I have ever experienced dealing with!! She is extremely responsive and very thorough in her communications! She is always the first to volunteer to help anyone in need! She is very much appreciated and well respected in our community!

Review 5 (2024-09-30 - Rating: 5)
SBB Community Management and the Bridgestone HOA Community is lucky to have Sandra Stephen on their team and I have to say she is one the best Community Managers I have ever worked with. Sandra goes above and beyond as a manager and always makes herself available to the residents and board members.

Review 6 (2024-09-30 - Rating: 5)
I have been a resident of bridgestone for almost 30 years and have served on the hoa board for almost half of that. the time that sandra stephens has been our property manager has been very professional in her duties and has many times gone passed the call of duty by taking care of business, when most would wait till the next business day, maybe! she has always been on top of issues and gets the job done! she has been a great asset to our hoa board.

Review 7 (2024-09-19 - Rating: 5)
I am a resident of Long Meadow Farms Subdivision and have had numerous interactions with and worked with our Client Manager, April, and our Client Support Manager, Kara. Together they manage our community through excellence in communication, thorough and timely responses, understanding of our unique governing documents and efficient reporting and assistance to The Board of Directors. Having served on The Board, I have witnessed first-hand their sincere love for our community and respect for our residents. It is their goal to keep our community standards and home values high while managing the day-to-day operations of our community. Both bring years of experience to the table and have the confidence in one another to work cohesively as a team. We’re lucky that SBB Community Management employs such exemplary onsite staff.

Review 8 (2024-09-30 - Rating: 5)
The team at SBB is wonderful and dedicated to their clients, Sandra Stephen in particular is an experienced manager who knows how to get things done for her homeowners association clients. If youre considering management companies for your homeowners association in Houston, consider SBB!

Review 9 (2024-10-01 - Rating: 5)
Sandra always gets back to you in a Timely manner.I Appreciate all of her help,Shes very passionate about her job and i believe she sincerely cares about everyone.She always goes above and beyond.I don’t know how she does it.So glad shes on our Board!Rita Harkless

Review 10 (2024-09-30 - Rating: 5)
It is always easy to work with April and Kara over at Long Meadow Farms. They are helpful and polite whenever we interact, and are very knowledgeable of the community rules and regulations. Definitely glad they are a part of the Long Meadow Farms team.

Review 11 (2024-10-01 - Rating: 5)
Sandra is extremely responsible and cares so much about the Bridgestone community. She is always available to provide assistance when there is problem or concern. I feel very good that she is part of the management team.Sam Rochet

Review 12 (2024-08-22 - Rating: 5)
The on site SBB Management staff in Long Meadow Farms have been an amazing resource both before I was elected to the HOA Board of Directors, and even more so since! So helpful, respond quickly to residents and board members, and are always professional.

Review 13 (2024-09-30 - Rating: 5)
Sandra is an asset to her company and the community.She works hard in her district to always correct and make things right.She listens to the community and tries to the best of her ability to do the right things.If the community had more people like her that cared it would be wonderful.

Review 14 (2024-10-01 - Rating: 5)
Sandra Stephens has been wonderful to work with at Bridgestone, the community looks great. The new waterslide installed last year is fabulous. Great amenities at this community

Review 15 (2024-10-01 - Rating: 5)
Sandra is responsive, knowledgeable, and practical. She has a unique ability to be tough yet compassionate while always protecting her client’s interest.

Review 16 (2024-09-30 - Rating: 5)
Working with SBB Management throughout the years has been seamless and efficient. With Sandra at the helm of running Bridgestone HOA the processes are flawless and her execution is precise! Its a pleasure working with both SBB and Sandra.

Review 17 (2024-10-01 - Rating: 5)
Updated review:SBB took over for Lead Mgmt and Sandra is still delivering the same outstanding service as if she was a member of our community. She is a dedicated resource for our very large community and we appreciate all the personal service she provides each and every day.You just cant get better than Sandra.Our HOA has been with LEAD since its beginning and they have consistently improved with each passing year. We love our community manager and her attention to detail, in addition to all our contacts with LEAD they have been and continue to be wonderful and provide outstanding service to our community.Before and after Hurricane Harvey they made sure our community was taken care of and they were there for us after as well and during our recent very hard freeze they made sure all the details were covered which is not an easy thing to do.You cant hire a better company and I have personally recommended them to every community around us and the ones who email asking for suggestions.

Review 18 (2024-08-27 - Rating: 5)
I live in Long Meadow Farms. April McCutcheon and Kara Trahern are our onsite team. I am one of the few residents who regularly attend HOA meetings and also try to stay involved as a member of this community.I have interacted with both of these Ladies on numerous occasions and always find them to be professional, knowledgeable, responsive, friendly and always willing to help. I very happy that they are here supporting us!!

Review 19 (2024-09-30 - Rating: 5)
Working with April and Kara has been an absolute pleasure. They are always very helpful anytime I have a question or concern about Longmeadow Farms. 💯

Review 20 (2024-08-29 - Rating: 5)
April and Kara have been amazing to work. So professional and on task about every detail. These ladies do not mess around and get everything done immediately. If every office ran this way the world would be a much better place! Thank you guys.

Review 21 (2024-10-01 - Rating: 5)
Fantastic company. Sandra is amazing to work with. Extremely glad to have them as our Management Company.

Review 22 (2024-08-27 - Rating: 5)
Such a pleasure working with April and Kara at Long Meadow Farms - Always have great communication and very accommodating for any of our scheduling needs.

Review 23 (2024-09-30 - Rating: 5)
Sandra Stephen & SBB Management is the best thing thats happened to our neighborhood. Since the HOA contracted them to manage our deed restricted community, collections have gone up, violations have gone down and overall, homeowners & board members alike have had a better experience. Kudos to Sandra & SBB for having our community in their best interest!

Review 24 (2024-08-21 - Rating: 4)
If it werent for Brittany I dont think our HOA would get anything done. I really appreciate everything she does and the responsiveness she provides as well as results.

Review 25 (2024-09-30 - Rating: 5)
Sandra always gets the job done! I can count on her to be responsive when I need help and kind in the process.

Review 26 (2024-09-08 - Rating: 5)
April and Kara do a wonderful serving the LMF community. From everyday operations to special events, they always put the community first!

Review 27 (2024-09-30 - Rating: 5)
Sandra Stephen with Bridgestone is always so prompt and helpful and she truly does a great job!

Review 28 (2020-09-10 - Rating: 5)
I bought a home in Jordan Ranch in November of 2018. I never hesitated to reach out to Lead Association Management, as the acting HOA managers while the development is under construction, with any question or challenge I experienced. They have been WONDERFUL! My main contact is with Kelsey Sandlin and she has been kind, responsive, knowledgeable, and very available, even during the virus madness that has affected everyone these last few months. I’ve reached out to her on issues of security, clarifying policies I was confused about, a few things I needed to run by the ARC committee, and more. She has NEVER disappointed me. I really feel like the Lead team is aware of daily challenges and genuinely care about taking care of the development and resident concerns. I’d give them more than 5 stars if that was an option! Tara Maria Amavi

Review 29 (2018-06-27 - Rating: 5)
LEAD took over as our HOA this year. I’m usually the neighbor who stays to herself and get the occasional take in your trash can or mow your lawn letter. Those don’t bother me, they are reminders to help with the upkeep of the beautiful neighborhood I chose to live in. Now, let me tell you about a more personal experience. My home recently was flooded (homeowner mistake not natural disaster). We were in a hotel for almost 2 months. Let me tell you between my insurance adjuster, my contractor manager, the work crew, and Lead...LEAD was the easiest and most efficient of all of them to work with. Ashley was quick with her responses both via e-mail and on the phone. She made sure I was not added anymore stress and completely went above my expectations when I did e-mail her about a concern. I’m back in my home, although it’s not complete and that’s another headache, but Ashley kept me and the staff who do checks, up to date with any concerns. LEAD is so easy to work with and communicate with. Rules are easy to understand and if for some reason you are unable to abide by them such as having a pod in your driveway and accumulating construction debris they are understanding and help come up with a temporary solution.

Review 30 (2024-09-30 - Rating: 5)
Sandra is great! She response fast and has always been very helpful.

Review 31 (2024-09-18 - Rating: 5)
April and Kara are great! They get stuff done at Long Meadow Farms! Thank y’all for all you do!

Review 32 (2024-09-28 - Rating: 5)
Jean Malunes gets a 5 star from me, she was knowledgeable and helped me a great deal.

Review 33 (2018-09-13 - Rating: 5)
Lead Association Management is the best thing that has happened to our neighborhood. Since the time HOA got in contract to manage our community with deed restriction violations have gone down and overall home owner and board members have better experience.Our Client manager Ms. Jennifer Khalil is very through, professional, and ethically correct. Kudos to LEAD and their employees. In taking care of our wonderful community.

Review 34 (2019-01-18 - Rating: 5)
I have had the pleasure of speaking to Casey M. on several occasions. Casey helped me out with the most minimal things, such as when we needed access to our community pool. She did it in the most friendly and willing manner. Casey has helped us with the most difficult issue and time sensitive request in a very humbling manner. She went above and beyond to help us stay informed with our application request. Her tone, efficiency and respect for people’s request is so admirable. She is an excellent asset to the LEAD Associate at MUD 30. Thank you Casey. We love your hard work.

Review 35 (2018-07-01 - Rating: 5)
We recently moved into a new community where the development is still taking place, with multiple homes being built on our street. The builders/contractors have been a pain to say the least. Ive contacted our HOA (LEAD Management) and each time they have responded promptly with no questions asked. I am very grateful for both Harriett and Jennifer for their prompt attention to our concerns. Both issues regarding our damaged yard and trash in the empty lots were resolved within one weeks time. How amazing! Thank you for all you do for Harvest Green. Were looking forward to many years with this community.

Review 36 (2018-02-27 - Rating: 5)
Lead Association Management has been very responsive to all of my concerns and their team of property managers had an answer for every question that I had no matter how detailed it was. Their quality control team follow up with me as well to make sure that I did not have any other concerns and that all of my questions were addressed professionally and appropriately. I truly enjoy working with Lead Association Management and their knowledgeable staff.

Review 37 (2018-03-01 - Rating: 5)
As a vendor, finding property management companies that understand the value of creating mutually invested partnerships can sometimes be a challenge. LEAD Association Management thrives at essential soft skills like quick communication, effective management, and excellent customer service. They clearly define their expectations, and as a vendor, that is crucial to our success. We have found time and time again that our relationship with LEAD is not one of customer and vendor, but rather one of teammates working together towards a common goal. Ashley Wiggins in particular has been a fantastic partner to work with, and has been a great resource for us.

Review 38 (2018-06-28 - Rating: 5)
Being a first time home buyer I had a lot of questions. Kelsey went above and beyond explaining to me about the dues as well as what the maintenance fee covers She also informed me the community we are building in has a full time a event planner! I was thrilled to hear about all the activities. I look forward to working with Kelsey in the future. Her customer service skills are off the chart!

Review 39 (2018-06-28 - Rating: 5)
LEAD has been nothing but a pleasure to work with. Jennifer goes above and beyond her assigned duties as our onsite HOA representative. She makes sure all of our residents get their questions answered and needs met with efficiency and grace and any homeowner would be lucky to have her as the contact for their community!

Review 40 (2018-07-31 - Rating: 5)
LEAD Association Management has been nothing but a pleasure to work with. As a vendor, working with property management companies that understand the value of creating mutually invested partnerships are rare. LEAD provides exceptional communication, amazing customer service, and top notch management. They are clear in their expectations, and as a vendor, that is crucial to providing unparalleled service. Jennifer Khalil in particular is a remarkable woman to work with, she goes over and beyond to ensure that residents as well as vendors receive first class service!

Review 41 (2020-03-10 - Rating: 5)
Recently reported a large dead pine tree on our fence line but on community property in Harpers Preserve in Conroe. Had it fallen it would have damaged the fence and pool in our backyard. Within days of reporting the issue a crew removed the tree leaving no sign that they had even been there. The job was done in a highly professional manner. Hats off to Lead Association Management and great customer service. Couldnt be happier! Great job!

Review 42 (2019-07-11 - Rating: 5)
I have lived in this property for seven years and Lead association has just recently acquired our neighborhood. They in a short amount of time have gone above and beyond helping me. Kelsey Sandlin and Sonia Lopez are so professional and have shown outstanding customer service. I cannot thank them enough for all of their help.

Review 43 (2021-04-21 - Rating: 5)
Mrs Maron Duncon has been such a pleasure!!! We have dealt with her on 2 separate occasions on one was getting approved for something we wanted done in our yard and at our surprise response was quicker than expected!!! On another event we were given time to correct a violation without feeling discouraged because of her pleasant communication!!!! No complaints here!!! Never met her but through letters and telecommunication but seem like a great person over all!!!

Review 44 (2018-07-02 - Rating: 5)
Kelsey was extremely helpful in answering every question I had about my new neighborhood. She is very knowledgeable about the communities she oversees. Kelsey was prompt to return emails and phone calls and left no stone unturned when it came to the details.Kelsey is a true asset to your business.

Review 45 (2018-07-30 - Rating: 5)
Jennifer at Lead Association Management is awesome! She took care of an issue in our neighborhood right away. Very professional and courteous and a pleasure to deal with. Thank you for getting things done. :)

Review 46 (2019-03-29 - Rating: 5)
Kelsey Life with LEAD Association Management has been a pleasure to work with on our project! She was very prompt with response and extremely professional and kind throughout the entire process! I would definitely refer this company!

Review 47 (2020-10-12 - Rating: 5)
I am a first time homebuyer and was new to dealing with HOA. When I called, Lucy Mendoza was there to help me. She answered all my questions and helped me understand everything I needed to know about HOA fees. She was very caring and patient with me over the phone. She was an absolute joy to speak with and I know I can count on her and Lead Association. Thank you Lucy!

Review 48 (2021-01-20 - Rating: 5)
Hoa can be annoying. Ill admit.what makes a difference is the customer care they provide..Ive dealt with Sara Odell various of times. I have a bust schedule so email is always better. she is upmost professional and responds to my emails at a timely manner..usually within the hours or less. I have no complains on her service .we need more people like her

Review 49 (2021-05-20 - Rating: 5)
Susan Odell is amazing to work with! She was responsive and timely to our ARC request. Susan was professional and easy to communicate with. Thank you so much for all you did during this approval process!

Review 50 (2018-04-24 - Rating: 4)
I would like to say a big THANK YOU to Lanie Ellison with LEAD Association Management. She was exemplary in helping us straighten out an issue with our original HOA and their failure to collect HOA fees that WERE PAID in our original closing costs and thereby registering on our account as late since we moved in. If not for her, we would still be racking up late fees, etc. I know HOAs dont get thanked much, but a special Thank You to Lanie for a job well-done!(I would give 5 stars, but our first person we worked with on this was less than helpful)

Review 51 (2021-07-30 - Rating: 5)
Thanks Lead Assn Management, particularly Kelsey, for always working overtime to take care of homeowners who just need a helping hand to get things across the table for action. We appreciate your constant dedication to serving the residents!! You always go the extra mile! Thanks!!!

Review 52 (2018-05-12 - Rating: 4)
It took a little time to get the ball rolling, but once we finally got in touch with the right person (Harriet), we were really pleased with our ARC experience. Harriet was extremely helpful and we got our pool installation approved VERY quickly.

Review 53 (2018-08-04 - Rating: 5)
I just want to take a moment out to give credit where credit is due. We recently moved into a brand new subdivision where lead association is our HOA This is our first time with an HOA and I had some questions about building a shed in my backyard and the representative Harriet Tunick was more than helpful to get me through this process.So I just want to say thank you to Harriet Tunick and the lead association crew For all the help. We are very pleased to have you overseeing and helping us keep our neighborhood niceYou very muchRandy Lootens (LGI SEACREST)

Review 54 (2024-08-28 - Rating: 5)
Working with April and Kara has been great here in Long Meadow Farms -

Review 55 (2020-05-08 - Rating: 5)
Super fast response from Bobbie Jo at LEAD Management! I sent her a request on Thursday afternoon and BAM!, first thing Friday morning it was taken care of. Nice job Bobbie Jo and high fives to the two maintenance guys that got it done!! Thanks!!

Review 56 (2018-09-17 - Rating: 5)
We deal with them as a vendor side and we have worked with Eileen and Kelsey they were awesome and very responsive. It makes it so easy when doing a job and have them as making the job so easy they and lead management are great partners to work with.

Review 57 (2020-05-28 - Rating: 5)
On many occasions, I needed to contact our HOA, Ashley, with LEAD-Inc for clarification or just to follow-up on something, and on every occasion, Ashley came through for me. It is really nice to know that you can rely on her, everytime.

Review 58 (2021-03-28 - Rating: 5)
Thank you Kelsey L for always being responsive to my questions and concerns. As a vendor it is so important to work with quality people and Lead has got a gem in you.Your awesomeKarenKs Classic Cleaning

Review 59 (2024-09-30 - Rating: 5)
Wonderful! Kari and April were extremely helpful and friendly!

Review 60 (2021-06-08 - Rating: 5)
Casey Moreno is always nice cheerful and very professional when ever I talk to her she always fixes the issues Im having. She is always respectful even on the days I act a fool. Thank you for being so nice.

Review 61 (2020-03-06 - Rating: 5)
Just had Sonia and Bobbie jo help me out with my dues! Wonderful ladies! Sonia actually took the time to guide me through each step until the process was over! Loved the customer service! Thanks ladies!!

Review 62 (2020-03-13 - Rating: 5)
I am so thankful Bobbie Jo Ray, she was able to help get my account set up and give me my account number so I could pay my dues. She was quick with a response to every email and call, she even stayed later to help me get the information I needed.

Review 63 (2018-07-30 - Rating: 5)
Lead is a property management company with very professional property managers. I have worked with Jennifer Khalil and Ashley Wiggins. They both are great examples of Leads exemplary staff.

Review 64 (2019-02-20 - Rating: 5)
Jennifer Khalil amazes us with her attention to our community & diligent assistance with our brand new swim team, Fulbrook Force Swim Team! She works endlessly as our liasion with our Developer & handles details efficiently & thoroughly!

Review 65 (2019-11-15 - Rating: 5)
LEAD just took over managing our community and I was dealing with something the previous management company failed to take care of. Casey Moreno at LEAD jumped on it quickly from the start and got what I needed taken care of!

Review 66 (2018-07-26 - Rating: 5)
As a pool contractor, dealing with HOAs can be challenging! But working with Harriett at LEAD is always a pleasure and she goes to bat for her homeowners.

Review 67 (2020-07-16 - Rating: 5)
Ashley Wiggins is professional and extremely efficient. She responds to questions and is always so nice. In these difficult times, it is nice to know Ashley always does an excellent job.

Review 68 (2020-04-29 - Rating: 5)
I left a message and received a call back within the hour. I had the privilege of speaking with Lucy. She listened. After listening she told me what I needed to do and what she was going to do. I wish everyone could be as professional as she was.

Review 69 (2020-10-23 - Rating: 5)
Casey with Lead association was a great help! I recently had a issue that I needed help with and without hesitation she got all parties involved and issued was resolved promptly. thank you

Review 70 (2018-04-30 - Rating: 5)
LEAD has been great in addressing concerns in our neighborhood. Huge thanks to Jennifer K. for being instrumental in getting handicap accessible equipment in our neighborhood park!

Review 71 (2018-10-24 - Rating: 5)
LEAD has not only been a company we love working with it is a company that we can always depend on. I highly recommend this company to anyone and I look forward to continuing to work with them in the future.

Review 72 (2018-06-23 - Rating: 4)
I was impressed with the diligence and consistent feedback demonstrated by Jennifer, in getting an issue resolved within my section of the subdivision. Thank you for staying on point, greatly appreciated. You literally took the lead!

Review 73 (2018-10-20 - Rating: 5)
Awesome people here. I’m just a hotshot driver trying to make a delivery. showed up here about 5:15 pm and the ladies were very pleasant to help me make my delivery even tho they close at 5. Thank you very much. Jeff Thompson. Moore transportation. 😀

Review 74 (2018-08-23 - Rating: 5)
LEAD property management and Jennifer Khalil are amazing. My community is always in top notch order and Jennifer is quick to respond with my questions regarding the community

Review 75 (2018-02-20 - Rating: 5)
Amazingly quick approval on our playground.Very happy with them. The folks I’ve dealt with over there have been nothing but professional very timely in all communications.

Review 76 (2021-05-11 - Rating: 4)
Lindi Almandarez, it was a pleasure to have spoken you to clarify some miss understanding on my account and she was easy to work with as far as helping me get in the total amount Claire thank you very much Lindi.

Review 77 (2020-01-28 - Rating: 5)
Chloe was exceptionally helpful. One of the best customer service phone experiences Ive recently had. Thanks!

Review 78 (2022-09-09 - Rating: 5)
The team at LEAD has always been very helpful in addressing any questions or concerns I’ve brought to their attention.

Review 79 (2020-03-29 - Rating: 5)
Would like to thank Kelsey with LEAD for her quick response to some issues we were having. Her professionalism is greatly appreciated.

Review 80 (2024-07-08 - Rating: 5)
Clean and safe place..... friendly staffs and very helpful.

Review 81 (2020-09-11 - Rating: 5)
Thank you Sonia for your excellent service. Your professionalism and ability to help me to get to the bottom of the situation quickly.

Review 82 (2017-06-26 - Rating: 4)
LEAD has done great things in our neighborhood! Glad they are here!

Review 83 (2021-10-21 - Rating: 5)
Maron helped me and she was very responsive and eager to help!

Review 84 (2018-02-19 - Rating: 5)
LEAD Association Management is so easy to work with!

Review 85 (2022-07-23 - Rating: 5)
Very friendly in person and knowledgeable!

Review 86 (2020-03-17 - Rating: 5)
Professional staff with a welcoming atmosphere.

Review 87 (2021-04-01 - Rating: 5)
The Best Place to Raise your Family

Review 88 (2023-04-12 - Rating: 5)
Super helpful staff

Review 89 (2016-09-21 - Rating: 5)
The best management association!

Review 90 (2018-06-28 - Rating: 4)
I wanted to express my gratitude to the customer service agents for their attention in resolving my key situation so I could enjoy my associations pool. Thank you Sonia, representative of the offices in Houston, for your pleasant behavior with me.