Progress Residential

Located in Houston, Texas

Address: 16103 University Oak Suite 200, San Antonio, TX 78249, United States

Phone: +1 210-201-0759

Rating: 3.6

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Appointment required

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-12-28 - Rating: 4)
When you rent from Progress you are dealing with a nationwide corporation. During the three years we rented, we never met anyone from the company other than the service tech. Everything is done over the phone or through the internet. They were reasonably responsive whenever we called with a maintenance problem. Some maintenance items were handled directly and professionally by the Progress tech. Other items (irrigation system repair, leak in the roof, gas leak on the stove) were subbed out. Some of those crews were not as professional as the Progress tech. Returning the home was straight forward with my only complaint being that they did not issue the refund of our security deposit within 30 days and I had to call to get them to finally send the check. If I need to rent another home, I would still consider renting from Progress.

Review 2 (2025-01-13 - Rating: 4)
Have been satisfied renting from here. My problem is with their insurance verifier ,Get Covered. That company rates a 0. It took multiple efforts on the part of Tammy Hill, a Progress rental account manager, to help get the overcharges reversed, She is amazing, and goes to any lengths to solve the problem. Only other issue I have with the company is that when an HOA sends them a no fee reminder about a lawn or trash can violation, PR charges the renter $45.

Review 3 (2024-09-06 - Rating: 5)
Been with progress for going on 5 years now. I recommend to anyone. Why? Because if you got everything in order. They will take care of the rest. Beautiful homes. Affordable prices for your family. The home Im in now wasnt even listed at time but had just become available I was in in less than 4 days. This was 2.5 years ago. Thank you Progress Residential

Review 4 (2024-08-02 - Rating: 5)
Progress residential is always quick and efficient with any maintenance requests we submit. Nolsen Cabrera has serviced our house twice now and he is always quick, professional, and friendly! Outstanding customer service 👏 will definitely try to request him for now on!

Review 5 (2024-02-22 - Rating: 5)
Katie Butler was exceptional during my entire move in process. I applied to a home late at night and was accepted early the next morning. I received emails about every single step, and was very impressed with their organization. I was pleased with the clarity, the speed, and the kindness along the way. I can appreciate when a company is quick to respond and resolve questions! I have rented quite a bit, and this was the smoothest process overall!

Review 6 (2024-03-05 - Rating: 5)
Progress residential service & maintenance was great. Schedule my appointment and received confirmation appt within the day.Damian & Aaron came to my house for electrical and toilet maintenance. They arrived on time, very professional and great customer service. They fixed the electrical issue immediately and went to go buy a new toilet and installed within an hour! Best services maintenance I have received. Will request them again if ever needed.

Review 7 (2024-06-06 - Rating: 5)
Submitted a maintenance request and progress was very prompt in scheduling me a same day appt. Ezequiel came on time and was super quick at diagnosing the problem, made a quick trip to Home Depot, returned and fixed the issue. He followed up after leaving to make sure I didn’t have any other questions. If I ever need anything in the future will request him for sure!

Review 8 (2024-03-28 - Rating: 5)
This review is a 5 Star for AARON who came out to my mothers house and was initially only supposed to take care of our emergency HVAC issue, but graciously handled the other two open work orders that were scheduled for a later time. My mother has a mental disability and isnt able to handle these issues on her own, so I truly appreciate Aarons willingness to get everything resolved in the same day so my family and I didnt have to worry about my mother being comfortable in the home. THANK YOU Aaron for being so professional, kind AND knowledgeable. What a breath of fresh air!

Review 9 (2024-05-23 - Rating: 4)
Progress residential really made our transition into our home super simple, we had a short notice move and they made everything simple and easy to accomplish. From the renters office staff to the property manager nothing but high praises. 10/10 if you’re looking for a property manager Ian Mahoney is your guy, always around when you have issues or questions.

Review 10 (2023-11-21 - Rating: 5)
So far this company has been great! We worked with Ian in San Antonio TX. Ians exceptional performance during our move-in process deserves recognition. His prompt responsiveness set the tone, always addressing our inquiries promptly. Ians communication was clear and concise, leaving no room for confusion. Not only did he answer our questions, but he went above and beyond, providing additional information proactively. Ians dedication and competence made the entire experience remarkably easy and stress-free. Kudos to Ian for his outstanding service and commitment to customer satisfaction. I would definitely recommend this company.

Review 11 (2024-05-31 - Rating: 5)
I would love to give a huge shoutout to my leasing agent, Ian! He has been nothing but attentive and super patient as my boyfriend and I make our transition into our first home together! He made this move in process very easy and gave us a lot of tips to make our move in seamless. Thank you so much Ian, we appreciate you!!!

Review 12 (2024-03-22 - Rating: 4)
Ive have several interactions with Progressive rental. Today I had the best customer service with Joanna. She was pleasant, knowledgeable and efficient. She resolved my issue and sent a follow up email. You dont see that type of customer service anymore.

Review 13 (2024-06-26 - Rating: 5)
I can’t emphasize enough what a pleasure it is to work with Katie Butler.It has been very clear that Katie is absolute a professional and knows what it takes to understand the needs of her communities.Katie’s level of customer satisfaction and service istop-notch and beyond. Those are the details that make the difference. I continue to see what a difference she is making in this community.Thank you, Katie for providing us with your positive efforts and the above-and-beyond assistance.

Review 14 (2023-09-01 - Rating: 4)
Farrah is an amazing manager. Answered all my calls and texts promptly and friendly. She is empathetic and understanding.This would be 1 star if it wasn’t for Farrah. I moved into my beautiful new rental house in March 2023. Progress’s onboarding process is fabulous. Easy to apply and move in. Their product is excellent. Maintenance team needs work. I had a non-working oven from March 2023 through August 2023 (6 months!!!) due to poor communication. Maintenance team needs to be sure to communicate well with contractors in order to know what is going with the resident. Waiting 6 months for an oven is unacceptable. Thank God for Farrah!

Review 15 (2023-04-13 - Rating: 5)
I had a stressful application process at first but once I got approved and got put into contact with Christine, she made my process a lot smoother and eased my mind! She was quick to answer back all my questions and if I had any issues she directed me to the right spot to address them. Her move-in orientation was fast and efficient and I am happy to have finally been able settle into the house I wanted!

Review 16 (2024-05-23 - Rating: 5)
Ian Mahoney is a Rock Star!! Anytime there has been an issue with the house, yard, or just needing an answer on what the best way to handle an issue, Ian has the answers that come thru. Ian has always answered or returned a call promptly & I never have to wait days for a return call. Great communicator for sure. Ive had several PMs through out my days but never anyone like Ian Mahoney. He even calls every now & then asking how our experience with the house is going. Dude deserves a Raise for sure. Keep up the Awesomazing work Ian. You Rock!!

Review 17 (2024-07-03 - Rating: 5)
Aaron came for maintenance requests and was very polite and knowledgeable. He went above and beyond with customer service and assisted with teaching me how this specific AC unit worked and even offered to clean off the unit outside.

Review 18 (2023-09-18 - Rating: 5)
I only just moved in but I had several questions about their processes prior to move in. I called and got all my questions answered by a couple people and then had my Move-In Orientation with Ian Mahoney where he even had more answers than I even knew to ask about. We moved in 2 days after the lease started and he set up an extra day to fill out our move in Inspection report. He was super fast to answer any questions I had after that move in orientation too. We are very grateful to have him as our property manager now and moving forward!

Review 19 (2023-08-24 - Rating: 5)
Mario and Louise were amazing when they came over to the house to fix items on the move in! They were kind, professional, and got done very quickly. Highly recommend those guys for your service needs. Adrian the service manager was also very great to work with and had excellent communication on when people were coming.

Review 20 (2023-10-06 - Rating: 4)
We recently had a situation with leasing with this company however, it was resolved and we had a great outcome. big thanks to David Gonzalez. He was very professional, very eager to help us. He communicated with us throughout the whole ordeal via email and even called on the phone. I felt like he was very concerned about the situation that we were in. which made it a little bit more reassuring to trust him and to trust that we would reach a positive outcome and we did. so I just wanna say big thanks to David Gonzales and the other property managers in San Antonio.

Review 21 (2024-07-03 - Rating: 5)
Alex Martinez was absolutely wonderful!! Professional, friendly and went above and beyond. if youre lucky enough to have Alex help you out, youre wont ever have to worry about any issue around the house again.

Review 22 (2023-04-12 - Rating: 5)
We had the best experience with progressive. Signing up was easy. It was fun touring the different models and super easy applying for the house we decided upon. Chelsea was amazing in my check in phone call and the information was super easy to understand. I’m looking forward to starting our new life in our new home.

Review 23 (2023-08-31 - Rating: 5)
Moving into our first home, my fiance and I were beyond excited and were counting down the days towards our move in orientation with Ian. Since that day Ian has been beyond knowelgable and made everything a smooth and easy process. He helped answer all our questions, before, during and after the move. When he said contact me at any time, he meant it. As hes addressed many of our concerns after hours to make sure we are taken care of in our home. With some minor issues, he prioritizes them for us and ensures that our needs are taken care of in a professional and timely manner. Hes helped us build a good relationship with him, which make renting so much easier when you have a go to person rather than going through customer service every time and getting somebody different. Hes a great asset to progress residential, and a big part of us settling into our house.

Review 24 (2023-05-16 - Rating: 4)
This is our first time renting a house nonetheless renting through Progress Residential. The self touring option was easy and we enjoyed the flexibility to view the houses during our busy schedules.But, when it came to the application process things got more complicated. We had to call customer service several times to confirm if the house was available to rent because our application kept getting declined due to the leasing term not being available (we did not know what that meant) when we called to inquire about why we could not finalize our application we were informed the house was already pending with another applicant. We were devastated that night that we had lost the house. The next morning I decided to go back to searching for more available homes and found the same house was still showing as available. I rushed to file the application and just changed the leasing term to a 15 months from 24 months lease and our application was submitted successfully. Apparently, there are leasing term restrictions.I did appreciate all the warning about not failing for scams or sending unsolicited funds.Our application approval took 4 days exactly as they advised. I was hopeful to move in earlier and take advantage of the move-in special but that did not happen due to the background checks and income verification process. Even though my application was submitted prior to the April 30th move-in special deadline they did not honor the discount because I had to be physically in the house by the deadline.Once we got our approval we made contact with Ian, Resident Relations Manager. Ian has proven to be an invaluable resource during this new move. He has remained available for all our questions and concerns. Ian has made sure that are move-in transition was as seemless as possible.

Review 25 (2023-09-27 - Rating: 5)
I had been looking for a rental property for a while and came across a 4/2 from Progress Residential. I was able to self tour the location by myself and then applying for the property was simple and fast. After being approved I got emails with items I needed to complete and Ian Maloney was very helpful in answering all my questions and assisting me with the move in process. During the move-in orientation Ian was informative and answered all my questions. If youre looking for a place I recommend Progress Residential.

Review 26 (2023-08-21 - Rating: 5)
The overall experience to rent from Rent Progress has been easy, excellent, and exciting. My property manager, Ian Mahoney has been great to work with. He gave me that warm Texas welcome. Coming from Vegas and moving from Vegas to San Antonio it was nice to feel a heart warming welcome to my new place.

Review 27 (2023-04-14 - Rating: 5)
Ian was a great help getting us moved into our new home!! He was very reliable, and got us moved in when we wanted. He answered any questions that we had, and made the process very simple. Definitely would recommend progress and Ian to anyone looking for a new home!!

Review 28 (2023-07-12 - Rating: 4)
Just recently moved into a home with progress residential and we are loving the experience. We are working with Ian Mahoney and he has made this experience quick and simple for us. Of course with new homes, you run into new home problems. There are a few cosmetic issues and one big electrical issue, but Ian is working for us to get them resolved as quick as possible. We hope no more issues arise, but are grateful to have someone, like Ian, who is looking out for us.

Review 29 (2023-07-25 - Rating: 5)
Our property manager Ian has made the experience of moving far less intimidating than it could have been. He has been transparent, helpful, and incredibly responsive to our needs. Progress Residential also has an up-to-date website with a lot of information, which is more to say than many rental companies that I have rented through. I also appreciate that Progress Residential is truly pet-friendly without breed restrictions.

Review 30 (2024-05-07 - Rating: 5)
Aaron was amazing, fixed my AC in no time. Very personable and knowledgeable and courteous. Progress always reply’s to work orders in a timely manner and we appreciate that!

Review 31 (2023-08-02 - Rating: 5)
Very great and amazing staff! Very helpful and the process was simple and straightforward. Ian was a big help and has been very supportive and helpful with any questions or concerns I’ve had I highly recommend finding your home with them! I love my home and I’m very grateful for time and effort each person has put into making these homes.

Review 32 (2023-03-29 - Rating: 4)
Dena & Chelsea were super friendly and welcoming, I enjoyed speaking to both of them. The viewing process was really easy, the pictures on line actually matched the house that we looked at which doesnt always happen so that was nice. The application process did get a bit frustrating as far as needing to resend documents multiple times and making sure all applicants were linked in on emails for credit checks, etc so thats the only reason for the 4 stars.

Review 33 (2023-12-27 - Rating: 5)
Ian Mahoney is phenomenal at his job. All of our concerns were met with straightforward answers and our paperwork was explained flawlessly. It really made the entire process pain-free and very reassuring.” Thank you so much we really appreciate you going above and beyond.

Review 34 (2023-09-29 - Rating: 5)
It has been a great process settling in to a new home in the Alamo Ranch community in San Antonio. Ian Mahoney has done a stellar job in letting us know important information, answering all our questions and making us feel welcome. We are glad to have him helping us out and would definitely recommend progress residential.

Review 35 (2022-09-30 - Rating: 5)
Applying for a home at progress was definitely a struggle at first. I had become doubtful about the process. But, after I spoke with Christine and Chelsey things turned around. I was able to get my lease straightened out. They were on top of it and made sure I was able to get into my move in on time, no further hassles on my end. They were very instructive and informative to ensure I got through the process without a hitch. Just finished my move in orientation and feeling extremely happy thanks to these two. Great team effort at progress.

Review 36 (2023-05-22 - Rating: 5)
I would normally give a 4 star review but we had help from Ian our Residential Manager. Ian was a big help with our move in to our new place. Very responsive and helpful with every question we had. He made this move very easy which helped ease the stress that comes with moving into a new home.

Review 37 (2024-06-28 - Rating: 5)
Arron was great he was very kind. He was perfesonal and completed the job in a timely and efficient manner. Aaron made sure all my concerns were addressed.

Review 38 (2023-09-29 - Rating: 5)
We love our new home, Ian M. our property manager has been extremely helpful and has truly made our first time moving experience awesome. He is reliable and easy to communicate with.

Review 39 (2023-02-01 - Rating: 5)
Had a great experience renting a home from Progress Residential. Military moves are never easy, but they helped guide us through some of the hiccups we encountered throughout the process. This is the first property management company that thoroughly communicated to keep us informed along the way. Amy was incredible to work with! Her personalized approach was refreshing.

Review 40 (2024-07-12 - Rating: 5)
Highly Recommend Alex. He solved all our issues. He was very attentive, respectful and nice. Took really good care of us!

Review 41 (2024-04-05 - Rating: 5)
AARON was absolutely amazing when he came out to help with some exposed wiring on the outside of my home! Even pulled a few weeds and rinsed my hvac unit! Above and beyond! Hopefully he comes everytime for any upcoming issues!

Review 42 (2022-06-02 - Rating: 5)
We were looking for a last minute rental and wanted a reliable property management company. We found progress and the application process was seamless. They are pet friendly and had great experience with customer service. Our move in rep Christine Vela made our orientation and move in experience seamless. She was very attentive and answered all our questions. I would definitely recommend them and call them with any questions.

Review 43 (2023-08-19 - Rating: 5)
My property manager Ian is so knowledgeable and helpful. He made my move in process easy! He is so good at what he does, super flexible, and approachable. Grateful to have him in my corner.

Review 44 (2023-02-07 - Rating: 5)
Four months into my lease, Progress Residential took over as property management of a home I was renting. The former management company, ResiHome, was nothing short of horrible in every aspect. The management team from Progress came in and made everything right. They went above and beyond to make sure my experience with them was great. They even made good on promises that ResiHome reneged on and they certainly did not have to do that. Great customer service. Its a YES for me!

Review 45 (2022-12-30 - Rating: 5)
The company overall is ok, but the Staff has some awesome people working for them that have gone over and beyond to help me in a very serious emergency situation. The biggest thank you is to Chelsey Bower who is local where Im at in a new office in SA and she was amazing. In a week of non answers and being told different things by different departments, she came and took over and within 2 days had ALL answers for me, got things on the ball and rolling. If it werent for her things would have taken much longer and would have made me take a different rental route. Again thank you so very much Chelsey Bower.

Review 46 (2023-07-11 - Rating: 5)
The application process with progress residential started out a little rocky, but once the application was approved and move-in process got started Ian M. took over and turned the experience around. He handled our move-in with ease and continues to be very communicative and knowledgeable. Couldn’t have asked for a better rep. Thanks Ian!

Review 47 (2022-06-28 - Rating: 5)
Progress Residential has been great every step of the way. Chelsey (local) is super sweet and helpful. She is always happy to answer any questions I have or clear up any confusion in the moving process. All of the people who I spoke to on the 800 number were super kind and helpful as well. Theyre fully transparent and dont try to pull any fast ones on you with weird extra billing or anything like that. I love that Progress Residential is pet friendly ( +$35 monthly per pet) and ESPECIALLY love that all of the bills are available to view through the same portal on Rent Cafe. It makes life so much easier to see all of my bills in one place. My moving process has been smooth thanks to all of the PR people being so helpful :)

Review 48 (2023-05-04 - Rating: 5)
Renting a home can be a daunting experience, but Mitch and Emily made the process seamless and stress-free. From our initial inquiry to our move-in day, they were professional, courteous, and attentive to our needsOverall, renting a home from Mitch and Emily who work for Progress Residential was an outstanding experience, and we would highly recommend them to anyone looking for a professional and customer-focused property management team. Their commitment to excellence and attention to detail made our rental experience truly exceptional.

Review 49 (2023-02-18 - Rating: 5)
Progress Residential made everything very easy, I was always able to speak with someone regarding any questions. Christine made the move in orientation quick and simple, she did regularly check in to make sure there was nothing missing and I had no additional questions. She also promptly sent all the necessary documents and links that are required for move in. Great experience.

Review 50 (2023-07-31 - Rating: 5)
The application process was easy. We picked a “coming soon” home which meant the house wasn’t ready yet but will be soon. That was the only issue, waiting for the house to get ready. But all in all it worked out and we got into the house on the date we picked. So it wasn’t an actual problem. Everyone was super friendly and always answered all my questions.

Review 51 (2023-08-01 - Rating: 4)
Our Resident Relations Manager Katie B helped to make a highly stressful situation, much more pleasant. From calls/emails to corporate all the way to helping us after working hours, she really went the extra mile.4 out of 5 stars, only because corporate was a bit of a hassle.

Review 52 (2023-08-15 - Rating: 5)
Kristen acklin has been the best supervisor ever to work with. I love her so much! Great easy smooth process cant wait to move into our new home

Review 53 (2023-07-24 - Rating: 5)
This review is for Ian Mahoney, who is a Resident Relations Manager in my residential sector.First and foremost, moving into a home with Progress Residential has been an amazing experience. From the kind staff who have taken our calls, to the dedicated personnel we’ve come into contact with, truly a “weight lifted off your shoulders” experience. As we all know, getting into a home can be tiresome and/or grueling.But this particular experience we’ve had is to a dedicated person who goes above and beyond for his clients/residents. Mr. Mahoney is very knowledgeable when we were conducting our on the phone orientation, with all the questions we prepared for him to answer, that we wrote down. He gave direction and honesty which made the experience even better!We are truly blessed and fortunate to have him assigned to us because any issues that arose i.e. electrical outlet failure, trash set up/pick up, HOA questions etc. Mr. Mahoney took swift action and sought out the right paths, guiding us in the right direction with professionalism, courtesy, and commitment to his craft.We live in decreasing times where being kind to others and helping others is no longer sought after. So when we say we felt at home and at peace with this experience, it’s good to know there are still others like ourselves, out there with a good heart, good service, and professional. Who is honest, respectful, approachable, and above all else give others a pathway to happiness like Mr. Mahoney has done for us.Thank you Mr. Mahoney, we appreciate all you have done for us! May God continue to bless you and your family and protect you under his glory, as we manifest you have fruitful years to come!

Review 54 (2023-07-13 - Rating: 5)
In all honesty, Ive heard horror stories of rental companies... And although I have had minor issues with progress residential... They once again proved that they are making an effort to make things right.Ive interacted with progress agents in the San Antonio, Texas area. And regardless of the situation they remain professional and concerned with resolving the issue.We love our house and highly recommend progress residential in the San Antonio, Texas area.

Review 55 (2023-04-06 - Rating: 5)
Ian is absolutely a delight to work with! He is knowledgeable, kind, and so personable. The process of moving is extremely stressful but he has made the transition so easy for our family. He is an excellent representative!

Review 56 (2021-10-22 - Rating: 5)
Things are great! The neighborhood is awesome. The houses are decent. If we need to get into contact with someone, Ms. Emilie Hawkins is always so quick to respond and has been extremely helpful!The only downside is that we haven’t received a move in inspection (we’ve asked multiple times) so that’s a little strange to us. We encourage everyone to document everything when they move in! 🤗

Review 57 (2022-05-27 - Rating: 5)
Had to take a moment out my busy schedule to write a review on the service but most of all the time Damian (Service Tech) took to explain things regarding my concerns. If I ever have an issue again I WILL REQUEST HIM hands down. I felt safe which is the most important! Hopefully Damian can have the opportunity to train other techs so great tech service can be cross the board.

Review 58 (2022-03-15 - Rating: 4)
The rental process was very smooth with Progress Rental especially with everything been done electronically. Getting in touch with their main headquarters in AZ was also a smooth process. Everyone seems friendly and eager to assist. I appreciate Tammy Hills responsiveness. I will be updating this review as I undergo this rental process with Progress Residential...I took away one star because the dishwasher in the house was extremely dirty.

Review 59 (2022-11-04 - Rating: 5)
Mario came today to repair our dishwasher and he was fantastic! He was very professional, explained the problem and the repairs he would make. Installed the dishwasher quickly, made sure that the dishwasher was working properly and left the kitchen in clean working order.

Review 60 (2023-03-24 - Rating: 5)
We’ve moved in recently to a home that so far has met our expectations. We’ve had only a few minor issues and so far submitting a service request has been easy and the response has been rapid. Christine Vela Mad moving in simple and easy and has been very accessible.

Review 61 (2022-05-27 - Rating: 5)
Christine Vela explained everything thoroughly to the point where it was so easy for me to understand. She’s very friendly, courteous and polite. She also follows up to see if I have any questions or concerns. I Look forward to continue working with her on any questions I may have. Progress Residential also follows quickly on anything that needs attention. Look forward to continue being a resident. I am very pleased with Christine and Progress Residential.

Review 62 (2022-06-09 - Rating: 5)
This review is in regards to Christine Vela, the Resident Relations Specialist that dealt with our move-in.She was extremely friendly and professional. She answered all of my and my mothers questions regarding our property. If you get connected with her know that youre talking with someone competent and willing to help!

Review 63 (2023-01-24 - Rating: 5)
At first it was a little shaky. They charged me a $150 late fee for a deposit hold I put on a house. Which is impossible to do. Never got that back..but while renting they were really easy to work with. Payments online, maintenance requests online and I when recently moved out…I expected for a large company like this to nickel and dime me to death in order to keep my deposit but they didn’t. I got back the majority of my deposit. The few things they did charge me for, was legit. I’d rent from them again in the future.

Review 64 (2022-04-07 - Rating: 4)
It’s been a pleasure working with Dena Jackson. She was such a Bubbly and Pleasant person. Our Orientation went so smoothly and all our questions was answered as Dena covered the material. We are moving to a new area and just went on line and found this beautiful house for our family and Progress Residential made our process run very quickly and easy. I will recommend this to all my friend and family.Sincerely,Lavonia, Dave, Alanna and family.😀

Review 65 (2024-05-23 - Rating: 5)
It was pleasure working with Ian. Every time there there was an issues, Ian and I were able to sit down and figure out a solutions. I would recommend Ian 10 out of 10 times

Review 66 (2022-06-14 - Rating: 5)
We’ve rented from Progress for just under a year. We had some issues with our initial rental. But both David and Adrian (in the San Antonio office) have been absolutely amazing in helping us resolve and get settled in our new rental! I plan to stay renting with this company for as long as we can! Thank you again!

Review 67 (2022-08-29 - Rating: 5)
I worked with Tammy from Progress residential and I could not be more happy with my experience. Along with Tammy, almost every employee supported and worked with me to get my lease started! My journey to get a home was not easy (for other reasons) and everyone at Progress Residential helped so much! We are SO in love with our new home!

Review 68 (2023-01-24 - Rating: 5)
The main pipe leading to the house cracked yesterday afternoon. I contacted Progress and the technician arrived within 30 minutes and proceeded to fix the pipe. His behavior from beginning was optimistic and professional excellent customer service.

Review 69 (2023-02-24 - Rating: 5)
Dena was awesome! She made me feel very comfortable during my move in. She was very thorough when discussing move in instructions and offered her help if I needed any additional assistance. Thanks Dena, you made everything perfect perfect!!😊

Review 70 (2023-03-02 - Rating: 5)
I have been working with Tammy Hill in SA for almost a month now, and she is so friendly, and answered all my questions. The rental process was seemless, and is extremely easy. I have a feeling will be with Progress Residential for a very long time.

Review 71 (2023-02-03 - Rating: 5)
Christine was great with the orientation for move in. And Monica has been engaged from day one. I had a couple hiccups. Mostly me but these ladies were fantastic in resolving any issues or concerns I had.

Review 72 (2023-07-25 - Rating: 5)
Ian was extremely helpful with answering any and all questions we had. He was completely transparent and thorough with his explanations on how the renting process works which made everything simple and easy.

Review 73 (2023-06-23 - Rating: 4)
Ian M., my move-in person, was very helpful in getting past our lack of a/c on our move-in day. He gets 5/5 for the communication and effort on getting it fixed by that evening. Im reserving judgement for Progress Residential to see how things go in the future.

Review 74 (2023-03-10 - Rating: 5)
The application process was a breeze. I’ve had to call several times for questions I’ve had and everyone I’ve been in contact with has been very helpful every single time. Christine has been helping us with the move in process and has been amazing! Coming from some bad experiences elsewhere, this has been such a relief.

Review 75 (2023-09-23 - Rating: 5)
The property manager Ian Mahoney has been the best thing about renting with progress. He is very easy to communicate with and get in contact with when needed.

Review 76 (2023-11-28 - Rating: 5)
It’s been great working with progress and Ian specifically. He’s down to earth and friendly. Quick to respond if we have a need or questions we have had. Overall a positive experience.

Review 77 (2023-05-30 - Rating: 5)
Very helpful! We had a couple mishaps, but with Carlynn help we got it solved the same day. She made everything flow so easy and was very nice. Definitely recommend:)

Review 78 (2022-10-10 - Rating: 5)
We have had a great experience with our move in! Tammy has been responsive and a joy to work with. We had a couple of maintenance concerns and those were addressed literally within hours…that’s my kind of customer service!

Review 79 (2023-06-30 - Rating: 5)
Ian was absolutely fantastic during our orientation. Move in process has been super smooth, and he was able to help with any questions Ive had.

Review 80 (2022-03-09 - Rating: 5)
I had the pleasure to work with Ms. Tammy Hill she very helpful and professional made the move in process so easy. She always made herself available to me for any questions I had along the way. The other staff at Progress was friendly and professional as well.

Review 81 (2022-04-25 - Rating: 5)
The process from application to move in was soooo quick, easy, AND efficient! Finding a home and moving are both stressful enough. I am so thankful we found Progress when we did. Tammy was an absolute gem! Shes extremely personable and answered any questions I had. Def 5/5 all the way around!

Review 82 (2021-12-09 - Rating: 5)
I and my family are very lucky to have worked with the Progress Residential. It was a clear, simple, and friendly transition from a place we called home for 10 years to the new place from the start to settle in. The moving specialist, Dena Jackson, is very helpful to support our moving process and requests.

Review 83 (2022-09-07 - Rating: 5)
Both Mario and Juan were great! I believe this was our 5th maintenance visit, and each time the workers have been friendly, helpful, and made everything stress free. Greatly appreciate Progress Rental and their staff!

Review 84 (2023-04-07 - Rating: 5)
Carlynn Garza is absolutely phenomenal! She is available and ready to help! Made us feel so comfortable during the whole process. Excellent experience so far!

Review 85 (2022-02-26 - Rating: 5)
We had a great experience with Progress Rental. Dena was such a kind person who worked with us and put us in the home we love and are so happy with. No complaints from this Sanchez family.

Review 86 (2023-06-09 - Rating: 5)
Beautiful home. The issues we had were fixed as soon as possible. Our property manager was on top of everything, calling and staying in contact with us the entire time. Couldn’t ask for better service.

Review 87 (2022-06-22 - Rating: 5)
I would like to thank David Gonzales of Progess Residential for all the help he has given me during my move. It hasn’t been easy figuring out the web site or how this company works, but thankfully David has been there for me ( with lots of patience!) and made it easier. He is a great asset to the company.

Review 88 (2023-08-23 - Rating: 5)
Thank you is not enough for the help Glendale community received from Mr. Ian Mahoney. We appreciate your professional help and the consideration you gave to our community. It was a pleasure working with you. With sincere gratitude, thank you, Mr. Ian Mahoney.

Review 89 (2023-03-01 - Rating: 5)
Working with Christine Vela was amazing. She was so sweet and very helpful moving is such a stressful time and she has been awesome

Review 90 (2022-04-13 - Rating: 5)
David G with Progress Residential has made the transition from our previous property management company over to progress residential a breeze. Very professional and responsive with the minor issues that have come up. overall very pleased with Progress Residential!

Review 91 (2024-03-21 - Rating: 5)
Jennifer really has gone above and beyond with any issues that have come our way as new renters. Would and will recommend to anyone looking to rent.

Review 92 (2023-01-11 - Rating: 5)
Extremely helpful and precise with communication! Dena has been a dream to work with and she has been accommodating my needs quickly and efficiently. Couldnt ask for more.

Review 93 (2023-09-13 - Rating: 5)
Mario took care of me lighting quickly. Maintenance is great but I would not rent from Progress Residential in the future due to their rental terms and fees.

Review 94 (2023-05-08 - Rating: 5)
The application process is a bit cumbersome but my experience with Chelsey was phenomenal. She is personable, knowledge, and professional, she gets 5 stars.

Review 95 (2024-07-30 - Rating: 5)
AlexM is a super nice guy. Very detailed and fixed the issues quickly.

Review 96 (2022-08-26 - Rating: 5)
Christine Vela has been very helpful to us on our move in day and everything! Already in love with our new home!

Review 97 (2022-06-24 - Rating: 5)
Thank you Tammy Hill & Progress Residential team for the amazing customer service I received. Tammy was wonderful to work with.She answered all my questions and made this process so easy for me and my family.

Review 98 (2022-04-02 - Rating: 5)
Thank Dena Jackson and her team for making our move so easy. With the stress of moving they made everything so easy for us. We recommend if y’all have family moving reach out to them thank you again

Review 99 (2022-06-23 - Rating: 5)
Gave it 5 star for ATTENTION!!!! So we found this beautiful home…2743 Knoll Tree street San Antonio, Tx 78247 Spoke to the owner Mr Robert James… very nice guy (house managed under Progress Residential)

Review 100 (2022-12-19 - Rating: 5)
Maintenence staff are super friendly and knowledgeable. But yall really need to have a home inspector once over your propertys before you list them for rent.

Review 101 (2022-06-11 - Rating: 5)
Christina was so helpful from beginning to end. Not only was she personable but She answered all of my questions and guided us through our new Journey.

Review 102 (2024-06-22 - Rating: 5)
Alex Martinez and others did great fixing our fence after a storm!

Review 103 (2022-03-03 - Rating: 5)
Moved into a brand new house everything is perfect ! Neighborhood is amazing . Emily Hawkins has been there for me whenever I need her one call or text away couldn’t appreciated her more

Review 104 (2022-06-22 - Rating: 5)
Progress was great throughout the entire process and quickly got us into a great home without any delays. Tammy and the whole team are professional and friendly. Thank you!

Review 105 (2022-10-05 - Rating: 5)
Christine has been extremely helpful during my move-in. House was in great conditions and as shown in the pictures.

Review 106 (2022-11-16 - Rating: 5)
Awesome customer service skills, thoroughly satisfied with this company so far. Christina is a real great asset when it comes down to giving information needed.

Review 107 (2023-04-21 - Rating: 5)
Ian was amazing. Super nice and answered all my questions. So happy to be moving into a larger home within the same community. Thanks Ian for all your help.

Review 108 (2023-07-06 - Rating: 5)
David Gonzalez was very helpful with getting an issue I’ve had for months resolved. He was personable, professional and very help.

Review 109 (2022-05-18 - Rating: 5)
David Gonzalez is my guy!!!! I love him ❤️ He made sure I got into my home and made the process easy. Thank you David!!!!!

Review 110 (2022-03-02 - Rating: 5)
Tammy Hill was extremely helpful helping me and my family getting settled in 5 stars for sure had a hiccup at first but she never stopped working great experience thus far we thank you Tammy

Review 111 (2023-02-05 - Rating: 5)
The application process is fairly simple. After the approval Christine was very helpful through the remainder of the process. Thank you Christine 🙂

Review 112 (2024-08-01 - Rating: 5)
Would like to Thank Alex Martinez for all his help and very friendly and professional!!

Review 113 (2022-07-08 - Rating: 5)
Christine Vela from San Antonio location is wonderful to help every step of the way. Much appreciated all her support!

Review 114 (2023-06-27 - Rating: 5)
Ian is simply THE MAN!!!! Great guy, amazing knowledge, extremely thorough, and very involved.

Review 115 (2023-06-08 - Rating: 5)
Carlynn Garza is the best!!! She help me out and walked me through the whole process with great respect🙏🏻

Review 116 (2023-06-16 - Rating: 5)
Mario was great!! Fixed the problem quickly and was very informative along the way

Review 117 (2022-06-14 - Rating: 5)
Very friendly and efficient customer service. Well satisfied with the level of care and attention given to my family and I’s needs.