Poplar Homes Houston Property Management

Photo of Poplar Homes Houston Property Management

Located in Houston, Texas

Address: 2348 Wroxton Rd, Houston, TX 77005, United States

Phone: +1 346-487-6999

Rating: 4.2

Services

  • Online appointments
  • On-site services
  • Language assistance
  • Wheelchair-accessible car park
  • Appointment required

Categories

  • Property management company
  • Real estate agency
  • Real estate rental agency

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2023-09-02 - Rating: 5)

    Garrett is a superstar! Hes always been super proactive but also VERY responsive! He is experienced and has proven that he knows the property management business inside and out. Hes motivated and has always done right by us, owners of several properties. He does right by the tenants as well. When needed, he and his team of capable and common sense professionals have gotten things done in a timely and cost-effective manner. On top of all that, he is a great and friendly communicator!

  • Review 2 (2022-11-16 - Rating: 5)

    Glenn and his team at CPS allowed me to live in California and buy investment property in Texas, and have peace of mind. I always check with Glenn before I buy in Houston because he knows the market so well, and I might add, he is brutally honest, Which I value. Make readys, leasing, minor repairs, major repairs, tenant request, evictions, real estate agents, they have it all covered. With all their years of experience, you can be confident they know how to handle most any situation. Then when youre ready to sell theyve got available contractors. No long waits. Selling with CPS is easy because they will float the construction cost until the sale. They made owning out state painless for me and I learned a lot in the process.

  • Review 3 (2023-10-20 - Rating: 5)

    I want to thank Cared for helping us with our move out process. The response to our questions were fast.After living 4 years in this beautiful home we are leaving to a smaller home since we dont need the extra rooms.Maintenance was on point. When our AC unit broke down, it took them only 2-3 days to diagnose and replace the outside unit.Good experience for us.

  • Review 4 (2023-01-25 - Rating: 5)

    We have acquired about a dozen rental properties over the last 12 years and they have been under management by CPS. Glenn helped us get started in real estate through his mentoring and support. Without his help we probably would not have taken that step or not been as successful. His staff has always been courteous, responsive, and professional. Thank you!

  • Review 5 (2023-02-02 - Rating: 4)

    I have lived at the property for about 3 years and dreaded calling for services because the representative was Rude , condescending and non caring. The service team that came out was the total opposite and did a very good job on each request. I recently spoke to Mara who is with the new management team and found her to be helpful, kind, willing to listen to my concerns and considerate. A pleasant surprise. I have renewed my lease and looking forward to a better year here.Welcome aboard new team.

  • Review 6 (2022-11-12 - Rating: 5)

    Complete Property Services staff was very knowledgeable in the area that most interested me. Collectively the staff used industry best business practices and provided professional and quality advice. I personally am grateful for their level of service.I fully intend to expand my real estate portfolio and will not hesitate to call upon their services again. Thank you Complete Property Services!Best,Franco

  • Review 7 (2023-08-01 - Rating: 5)

    Mr. Jay truly deserves a stellar five-star rating. He demonstrated remarkable understanding of my situation and swiftly addressed my concerns. Recognizing the frustrating delay of over 30 days in receiving my security deposit, he wasted no time in resolving the matter. Initially inclined to give a mere one-star rating, I happily revised it to five stars, all thanks to Jays exceptional assistance.

  • Review 8 (2016-11-14 - Rating: 5)

    I have been very impressed with Complete Property Services. They have been helping me take care of my property in Houston from 2014. I dont live in Texas and Glenn and his team make it a piece of cake for me to live in California and invest in Texas. All my financial data about the house is prepared for me by their team and is available for download online. Maybe I just got lucky, but the tenants Glenn and his team helped me find are great long term tenants. My experience as a property owner has been great with the help of Complete Property Services. Thank you Glen, Michelle, Patrick, Garrett and team.

  • Review 9 (2013-11-25 - Rating: 5)

    I am an out of state investor and Complete Property Service managed a 4 unit for me in Houston.I had tried several other property management companies and have nothing except horror stories to share. I found CPS online and figured anything would be better than the situation I was in at the time. I spoke with Glenn the owner and he thoroughly explained what I should expect.I have been with them for four years. Dealing regularly with Manuel their maintenance lead who is beyond professional and has accommodated my several time to meet trade skill professions on a weekend for an emergency service.My monthly financial reporting was stellar. Every expense was detailed out for me. I love the online service where I can log in at anytime to view my history. Fancy touch!Having a home in the lower income area of Houston seemed like a nightmare to manage, however Garret ensured minimal vacancies and quick turn around when needed.I must say I do own property across the US and deal with management companies regularly. Glenn and his team are truly profession and manage my building and tenants well.Kudos to Complete Property Service for keeping Old Fashioned Customer Service

  • Review 10 (2020-02-21 - Rating: 5)

    We rented a home from CPS and have been extremely please with the service. The property manager Garrett has bent over backwards to accommodate our request. The maintenance team responds to request very quickly and the quality of work is amazing. They even clean up after the work is complete. I like that CPS allows you to submit work orders online and pay rent as well. If your looking for a home to rent, this is the company you want to use!!!!

  • Review 11 (2018-06-15 - Rating: 5)

    Complete Property Services LLC manages my rental property. This is my first time renting out a home and I was quite ignorant of the process. However, CPS has given me great advice about subjects I was unaware of. Theyve made life easy for me by assisting me in every aspect of renting my property out. Glenn Dickson, the owner, is very professional, knowledgeable, and he goes above and beyond to make his customers happy. I consider Glenn to be a great business partner and, even more so, a new friend. I look forward to doing business with this company for a long time.

  • Review 12 (2023-02-11 - Rating: 5)

    Complete Property Services, now Poplar Homes, has done a great job of keeping our single family homes rented with good tenants. Glenn and Garrett, and their whole team is very knowledgeable and responsive. Now that they are part of the Poplar Homes group, they have a better online portal. Also thanks to Aedrienne in the back office.

  • Review 13 (2023-06-01 - Rating: 5)

    Divine , Lisa , Garrett , and all of the staff at Poplar Homes have done a fantastic job in solving several problems that I have been having. They are very knowledgeable , professional , and really work hard to help with whatever is needed. They also do follow-up calls periodically to make sure everything is alright.

  • Review 14 (2022-12-27 - Rating: 5)

    I seldom have any issues with the house I am leasing from Complete Property Services. However, just before Christmas Eve, I contacted Kevin because my kitchen light quit working. It wasnt urgent to me but my daughter was coming over Christmas Eve to cook and I didnt want her cooking in the dark. Kevin put in a work order and shortly after, a nice gentleman came over and changed out the kitchen light. Both my daughter and I are thankful for the prompt and professional response. You basically saved our Christmas Eve. Thank you.. Neil

  • Review 15 (2023-09-13 - Rating: 5)

    Garrett is a trusted partner serving in many real estate roles and positions. He is quick to respond to inquiries and takes quick action when needed. I appreciate the extra attention Garrett provides day to day from routine management tasks to complex scenarios that need a thoughtful and resourceful approach.

  • Review 16 (2022-11-22 - Rating: 5)

    Glenn and his staff are very diligent and meticulous in making sure my property was rent-ready before getting a tenant. Once ready, they quickly got a proper tenant in. I will definitely work with them in future projects!

  • Review 17 (2020-05-14 - Rating: 5)

    I have known CPS and the team including Glen for 10 yrs now. My experience as a owner has been excellent. Quick to respond address maintenance issues and have had no major issues with tenants. One rogue tenant caused us pain, but even during that , we had managed to deal with the issue professionally. Sunil

  • Review 18 (2023-07-26 - Rating: 5)

    Poplar Homes was very agreeable with all my interactions with them. It was a short time, but I was very pleased with their services. Donalisa specifically helped me out with the return of my security deposit and was very responsive.

  • Review 19 (2018-01-19 - Rating: 4)

    Im an owner of 3 properties that CPS has managed for me beginning in 2006. So, Id say I have enough of a track record to honestly review their property management services (at least from an owner standpoint).Overall, Ive been pleased with their level of communication (especially from Garrett and Manuel, who I work with more frequently). I get monthly financial statements, auto direct deposit, and all invoices are scanned into my on-line account where I can see exactly what work was done and by whom. I always get a call for my approval if a repair is estimated to exceed $300. If I ever have any questions, I email and get a response almost always within the same day. Their management fees are very reasonable.My only complaint has been during a couple of rehabs/make readies (after 11+ years and 3 properties, Ive experienced more than a few), I have needed to drive to the properties and do my own punch list and get the contractor back to fix some things that were overlooked or not done completely properly. Most were minor/cosmetic. One was a plumbing issue that was not repaired correctly and had to be done twice.Having worked with various contractors for a long time now (investment properties and personal residences), these things happen from time to time, and since these are my properties, I want to do the final walk-through and inspect what Im paying for. Although you dont have to do this (after all, thats why we pay management fees) I would encourage any owner to do the same. The estimates and prices charged for repairs have been very reasonable. I have not experienced inept contractors as referenced by some reviewers. And its rather naive to think that turning over keys to a management company automatically insures against any issues from coming up. When dealing with houses, tenants and contractors, things are going to happen, folks. Thats part of real estate investing.Overall, and the reason Ive stayed with CPS since 2006, is that they have performed to my expectations, I feel that Im getting the value and service that I pay for, and I have recommended them to friends who were looking for a solid, honest property management company.

  • Review 20 (2023-07-05 - Rating: 5)

    I have been a client of CPS for over 20 years. They have helped me tremendous over that time frame. Recently I ran into some challenges and Garrett Mohnke really came through form me and help resolve my concerns. I would highly recommend him.

  • Review 21 (2013-11-19 - Rating: 5)

    We used Complete Property Services to help with an eviction. We live out of state, so it was very important that we had somebody in Houston, who was capable of taking care of everything for us. This was foreign territory for us, and they walked us through every step. They were professional, helpful and always available when we called or called us right back.We also used them for the make ready for the rental house. They had bids for us within days and the work was completed very quickly and very professionally. I would highly recommend them and definitely use them again.

  • Review 22 (2021-02-03 - Rating: 5)

    We recently worked with Complete Property Services on the purchase of an investment property. CPS located the investment property, assisted with the details of the purchase, managed the rehab, and got it under lease all within a two month period. The CPS staff is knowledgeable and professional and they make investing in rental properties easy from start to finish.

  • Review 23 (2017-07-12 - Rating: 5)

    Thanks Glenn and CPS Team.Part of the reason that I have reconsidered selling my rental properties is that I have found a good property management team with you guys (CPS). Ive had some pretty bad property managers over the years before I found you guys so investing in real estate was very discouraging at times especially long distance investments. The CPS team changed that perception for me! Keep up the good work. I really appreciate it.

  • Review 24 (2015-07-21 - Rating: 5)

    I’m a real estate investor/landlord and have been using Complete Property for the last several years. Their fees are reasonable and the staff is pleasant and professional. They add value and expertise at every phase of the real estate life cycle, from buying, rehabbing, leasing, collecting rent and selling. I used to struggle with poor quality tenants and high turnover. When I handed the property management over to CPS it was like a huge weight was lifted off of my shoulders. I now have very low tenant turnover, my properties rent quickly, and when an issue does come up, my required involvement is minimal. If you invest in real estate as a “passive” way to accumulate wealth, I strongly suggest contacting CPS.

  • Review 25 (2014-04-19 - Rating: 5)

    I am on out of state investor and have to say that I have been very pleased that I chose Complete Property Services to manage my property for me. From day one Glenn, Garrett, Lynn, and everyone else on the team has been most professional, efficient, and courteous beyond my expectations.Excellent screening of potential tenants keeps me from worry about the property.

  • Review 26 (2023-07-28 - Rating: 5)

    My property was maintained by different company and after few years it was acquired by poplar homes . Initially I was not happy at all with their services as lot of work orders ware getting delayed and i did not get the solutions on time so I have decided to move to another property management but ever since they have appointed JERICHO CARNOAs my PM all work orders are on time and I am able to get solutions quick. He follow the work timely.Thank you JERICHO CARNO for addressing prompt response for all the issues and being approachable . The above five star is only due to you .Hope I will get the same service in future too.Gargi Talati

  • Review 27 (2017-07-06 - Rating: 5)

    Karl B -- CPS managed 4 Houston area rent houses for me for 6+ years. La Porte, Atascocita, Westpark and Spring. They found 3 of the house for me through wholesalers and did significant rehabs on all 4 to bring them into shape as rentals. Just like they say, some tenants leave the house virtually ready to rent, most leave it in reasonable shape, but a few leave significant damage, regardless of the tenant screening that you do. Over the 6 years I had this standard mix. What was not standard is that in two of the houses we retained the original tenant for all 6+ years, which was great for me. CPS helped me sell all for houses in 2016, recommended to upgrades to go from a rental to a retail sale, and got the selling price they targeted for each. Each of the houses sold for more than I expected after i had done my own research through the MLS. CPS was very responsive throughout their management of the properties to tenant issues, to evictions, and to make readies for the next tenant. CPS made it easy for me to have a 50-hour a week day job and own four rent houses. Thank you CPS.

  • Review 28 (2014-02-26 - Rating: 5)

    For single family real estate investors with multiple properties, I recommend Complete Property Services. CPS has managed my properties since 2008. Their management fees are reasonable, tenant customer service and response times is excellent, and the CPS investor program is exceptional including a detailed analysis of each prospective property. 5 star company.

  • Review 29 (2023-12-15 - Rating: 5)

    John Dela Cruz had been great in interacting with us and handle the delayed payments from tenants. Five stars to him.

  • Review 30 (2017-10-24 - Rating: 5)

    Done business with CPS since 5/2011. Bought 4 properties with them. Just sold the homes this year to take my profit and made A fantastic property. Totally turn key process. Easy to work with. Everyone is great. I recommend. Ill probably invest with them again in the future.

  • Review 31 (2018-08-25 - Rating: 5)

    I previously posted a negative review of the company after a series of miscommunications and frustrating events, but the owner was quick to try to resolve the issues I had. If you ever have concerns with how the business is run, reach out to Glenn DIckson (the owner), and he will take care of you.Update 8/24/18This company is the best. Not only have they turned around my initial negative experiences - my rental property is literally the last thing on my mind. They made a special arrangement for me where I can pay my mortgage on the right date with zero stress. They also agreed to notify me of repairs needed (because I am strapped for cash). They have gone above and beyond in a way that they don’t even advertise. I am more than pleased; I am grateful. They’ve turned a burden (a home I bought when I was single that did nothing but drain my time, patience, and finances) into a blessing. That is hard to do!!

  • Review 32 (2022-03-04 - Rating: 5)

    Currently managing my 9 rentals for the past 15 years. they do almost all the work, leasing, screening, evictions, repairs, rehab, make readies, accounting, buying and selling. i would not be able to have rent houses without a management company, CPS knows what they are doing.

  • Review 33 (2016-09-14 - Rating: 5)

    They manage one of my properties, and have always proven to be fast, honest, and reliable. They are associated with a great collection of contractors who can complete any repair with fair prices in short time -- very important to keep the tenants content. Highly recommend.

  • Review 34 (2014-03-08 - Rating: 5)

    I have used Complete Property Services to manage my properties for almost 3 years now. They are very professional. The services are great and reliable. Recently they helped me sold one property within a month. Things went very smooth. They did a great job!

  • Review 35 (2024-01-02 - Rating: 5)

    Loudee Ruelo gave me awesome service on Tuesday, January 2, 2024, during our renewal process for 2024. Her quick and specific responses to my questions and needs were greatly appreciated. Also, her positive communication quality, professionalism, and knowledge of her corporate responsibilities represented Poplar Homes very well. I am grateful for Loudee Ruelos understanding and patience.Edwina Johnson Clark

  • Review 36 (2021-02-01 - Rating: 5)

    If you want to get the most from your real estate investment, you need to hire Complete Property Services. This company does it all from purchasing, rehabbing, property management and sales. If you have rental property, let them deal with the property management hassles, you just sit back and cash the checks each month. I highly recommend Complete Property Services for all the real estate needs or an investor.

  • Review 37 (2024-05-01 - Rating: 5)

    Ernie gave us excellent service and kept us updated and made every thing a breeze! Highly recommend working with him!

  • Review 38 (2019-04-30 - Rating: 4)

    I am a tenant at a property managed by CPS, moved in about a month ago. No complaints. Garrett is super nice and helpful. Best contact is thru email. Will be updating my review later.

  • Review 39 (2016-10-23 - Rating: 4)

    They managed a property for me from 2004 to 2016. I found them to be professional and competent. When problems occurred, they were communicated and generally handled in an efficient manner. I would use them again if the need arose and would recommend them to other investors.

  • Review 40 (2023-05-29 - Rating: 5)

    Had a rental house I wanted to sell. Not only did they actually get it sold for 5k over the list price they proposed, they also were able to get seller requested repairs done and still make the close on time, just outstanding !

  • Review 41 (2023-12-07 - Rating: 5)

    Thank you so much JOHN DELA CRUZ for helping me with the tenants delayed payments. Im very glad that everything worked out quickly and nicely. thank you!

  • Review 42 (2023-11-02 - Rating: 5)

    I want to say Julz is absolutely amazing!!!! He is super proactive and very responsive to all my needs. Big thank you!

  • Review 43 (2014-05-03 - Rating: 5)

    CPS has managed my property since 2006, they have always interacted well with me during fix-ups/repairs to the property and have good communication with the residents.Thanks,

  • Review 44 (2023-02-03 - Rating: 5)

    I want to said thank you for your hard work on my property! I’m appreciated it to have you! Glen is wonderful to work with!

  • Review 45 (2023-07-13 - Rating: 5)

    Donnalisa is totally awesome! Whenever I have issues, I know that I can go to her, and my issues will be taken care of.

  • Review 46 (2023-03-12 - Rating: 5)

    Divine was a pleasure to work with during my move in process. Thank you so much for being so professional and making the whole process so easy!

  • Review 47 (2023-11-07 - Rating: 5)

    Jona Mae was very helpful and responsive. Looking forward to working with Jona more.

  • Review 48 (2020-09-14 - Rating: 5)

    These guys know their business. They always respond quickly and go above and beyond to give all information necessary to get the job done. Id recommend them to anyone!!

  • Review 49 (2023-11-14 - Rating: 5)

    Shout out to Antonio in his help in getting everything on track with our move in date!!! Your the best!

  • Review 50 (2022-12-12 - Rating: 5)

    Have been using CPS services for several years now & very satisfied with their services.

  • Review 51 (2017-01-20 - Rating: 5)

    Reasonable fees, rapid responses, and top quality work. I feel safe and secure in CPSs hands.

  • Review 52 (2023-06-26 - Rating: 5)

    Customer service nice attention ALDOUSE answer all my questions Poplar home just nice

  • Review 53 (2022-10-11 - Rating: 5)

    Been using their services for a few years very reliable and efficient

  • Review 54 (2023-06-23 - Rating: 5)

    Very good job and team work thank uou ms donnalisa!

  • Review 55 (2023-10-31 - Rating: 5)

    Jona Mae is very helpful!

  • Review 56 (2022-10-20 - Rating: 5)

    Great!! Service!!

  • Review 57 (2023-06-19 - Rating: 5)

    Thanks ISIDRO for responding my concerned.

  • Review 58 (2023-07-07 - Rating: 5)

    Lee the best

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