FirstService Residential San Antonio

Photo of FirstService Residential San Antonio

Located in Houston, Texas

Address: 3424 Paesanos Pkwy #100, Shavano Park, TX 78231, United States

Phone: +1 210-829-7202

Rating: 3.8

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Property management company

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2025-02-25 - Rating: 5)

    FirstService Residential has been great to work with. Marcia has always been fast and responsive. She goes above and beyond to make sure everything gets done. She also goes out of her way to make sure I feel taken care of. I am very grateful and I would recommend them to anyone who could use their services.

  • Review 2 (2025-02-09 - Rating: 5)

    I recently had an issue in the resident community I live in.I contacted First Service Residential (which manages this property) to discuss my issue. Judy Abdon responded to my messages and assured me that my issue was going to be taken care of. I was asked to provide all the relevant information in a very courteous and professional manner.Judi proved to be a true professional and dedicated employee and a valuable asset of First Service Residential. I am very satisfied with the level of service I received. Thank you Judi!

  • Review 3 (2024-10-16 - Rating: 5)

    Outstanding experience with the Architectural Committee of Creekside Court Homeowners Association, and specifically Mr Kevin Reitz, the Architectural Services Coordinator. The online submission process is a bit daunting at first, but I must say that by following the checklist provided on the application form, uploading photos and diagrams of the project, and explaining everything in the submission email that the response time is very impressive (unprecedented actually) and has alleviated many of the concerns and fears that I had when we moved into this house and became part of an HOA. This particular HOA is managed by FirstService Residential and by all accounts the have been attentive and responsive to my questions and concerns on several different occasions. My interactions with the staff have been very positive and as I mentioned earlier - I am very pleased and impressed with the efficiency and responsiveness of Mr Reitz and the Architectural Committee as well as our Portfolio Manager for this development. I understand that some people have had other experiences with their HOAs or even this one - but my experience thus far has been nothing less than exceptional.

  • Review 4 (2024-10-16 - Rating: 5)

    Working with Marcia was an absolute treat! She made sure my needs were met and did not overly complicate things. Thats all you can really ask for. thanx Marcia!

  • Review 5 (2024-04-08 - Rating: 5)

    First impressions truly do last a lifetime! Our experience with the new HOA management company was positively shaped by Marcias welcoming presence at the front office. She promptly addressed our inquiries, provided thorough explanations of community information, and extended a warm welcome to our family. Marcias exceptional customer service set a high standard from the start. Were grateful for her professionalism and look forward to ongoing collaboration with her and the team. Thank you, Marcia, for making us feel valued and supported in our community.

  • Review 6 (2024-08-07 - Rating: 5)

    As a potential upcoming resident within the Ranches of Creekside development, I was very impressed with the communication and assistance recd from Roam/First Service Residential in regard to my many questions about the Association. He was very very knowledgeable and helpful in our multiple conversations. I feel confident that the Association/Development is in good hands with Roams excellent attention to detail and genuine care for his managed properties. Thanks again Roam!

  • Review 7 (2024-09-13 - Rating: 5)

    The project approval process we have worked through with First Service Residential has been carried out with ease and, to this point, has been cvompleted in a timely manner. Our project has been approved as submitted in only a few days.

  • Review 8 (2025-01-17 - Rating: 5)

    Marcia is great. She goes above & beyond to make sure every request is met in a timely & efficient manner

  • Review 9 (2024-04-29 - Rating: 5)

    I recently sent in for an approval request to get a storm door put in on the front of my house. Not only did I get the approval, I got it the very same day. I spoke with Cole Emswiler through email and it was super easy and fast to get messages back. It was only 2 messages back and forth and DONE. I would say that is SUPER efficient! Very happy with his service to us. FIVE stars

  • Review 10 (2024-05-23 - Rating: 5)

    I had an amazing first time experience with FirstService Residential. Cole was my Architectural Services Coordinator and he was awesome. Very friendly, courteous, and responded quickly to my emails and questions. Ill be able to start working on my project a day after I submitted the request.

  • Review 11 (2024-05-16 - Rating: 5)

    I asked first Residential to review some documents for our pool. Once they were able to get the schematics they reviewed everything super fast and without any issues noted. Our liaison Pamela Villalobos is extremely professional and super kind as well.Thank you to both Pamela and the FR personnel for making our little pool a reality!

  • Review 12 (2024-06-28 - Rating: 5)

    Amazing customer service. We are in a new development and this HOA is just getting this site up and running. We are installing Solar Panels, Reached out for guidance and direction on the process. COLE EMSWILER has been tremendous. Helped me navigate and communication was above and beyond! From filling out the application through the approval process. Cole has been an excellent resource. Thank you

  • Review 13 (2024-06-06 - Rating: 5)

    I had a great experience getting a project approved. I heard stories from people that it will take months to get approved and that I will be given a hard time but neither happened. I was lucky to get in touch with Cole Emswiler who walked me through the process and stayed on top of my request until the end. I received couple of emails to provide additional information and pictures but once I did as such my project went through. So I am not sure why folks tried to scare me into having any issues, for me the process was fast and seamless. Thank you FSR and Cole we are grateful & excited about our projects!

  • Review 14 (2022-03-30 - Rating: 5)

    I visited for the first time after our home purchase and Ms. Marcia was quick, friendly, and efficient! I got our gate fobs with no hassle at all. The location had adequate parking and was easily accessible.

  • Review 15 (2024-05-31 - Rating: 5)

    Marcia, the front desk coordinator is always very warm and welcoming whenever I talk to her. She always make sure that my requests are taken care of in a timely and professional manner. FirstService Residential is lucky to have her in their team.

  • Review 16 (2024-08-15 - Rating: 5)

    FirstService Residential have always been very responsive to all our questions and requests. We would specially like to commend Marcia Jalvia-Mingo. In all the requests we have made she always responds within minutes and all with clear and precise answers. Thank you Marcia, we appreciate all your help

  • Review 17 (2024-08-07 - Rating: 5)

    We are working on getting HOA approval to add a flagstone patio and some landscaping. Marcia was more than helpful with working with me to get information for the review committee. Thank you Marcia!!

  • Review 18 (2024-05-02 - Rating: 5)

    Roam Bullard from the San Antonio office has been exceptionally helpful throughout our construction completion and landscape process. He has gone out of his way multiple times to guide and help us move the process forward. We appreciate his attentiveness to our questions and are so grateful for his professionalism and support. He is a great asset to your company.

  • Review 19 (2024-09-30 - Rating: 5)

    Great response from the team and Keith Reitz! Third project request under our belt and we are extremely pleased with each experience.

  • Review 20 (2024-08-13 - Rating: 5)

    Ms. Marcia was extreamly sweet and professional. Super helpful and made everything real easy for me to get my welcome packet and community pool key.

  • Review 21 (2024-04-19 - Rating: 5)

    Great first time experience with FirstService. Staff were more than willing to help process a request for a home project. Needless to say, this was by far a record transaction. From obtaining the application to receiving the certificate of approval in under 48 hrs. Huge thanks to Cole E. and the FirstService Team. Great work!

  • Review 22 (2024-04-24 - Rating: 5)

    I submitted a request to add railings, a fence and some shade awnings. I received a very quick confirmation with request for pictures. I figured it would take a long time to be reviewed, but I was pleasantly surprised. My request was approved very quickly and I cant wait to start on the project!

  • Review 23 (2024-01-24 - Rating: 5)

    First Class Office. My wife spilled water on her gate remote and delayed for moths going in to get it fixed/replaced. I had time to visit, stopped in and was immediately taken care of. Very pleasant staff and welcoming office. I hope my community continues to use First Service Residential for our management needs. In five years this was my first need to stop in and I’m very grateful for my pleasant visit.

  • Review 24 (2024-08-08 - Rating: 5)

    Roam B. is one of the BEST in the business. His dedication to his clients is First Rate. Always responsive, professional and personable. Best In Class!

  • Review 25 (2024-03-28 - Rating: 5)

    Marcia in the front office was courteous, professional and very attentive. I was so happy I made the drive to obtain my welcome packet and gate code fobs in person. Thank you for making the process so easy Marcia

  • Review 26 (2023-12-27 - Rating: 5)

    First Service Residential: San Antonio Office. This review is solely based on our experience with one employees Marcia Jalvia-Mingo & Roam Bullard.We’ve been going round and around with FSR about our New Construction & Landscape refund approvals since October and Marcia & Roam have been the ONLY ones who have been able to get forward movement on our request. We went through all the proper channels to get things taken care of to no avail and our emails and calls all the way up the chain went unanswered until we added the VP, almost 3 months in. Marcia was the one guiding us every step of the way, reaching out to the responsible parties on her end, following up, giving us updates, etc. which was not part of her duties. We called today and Marcia was able to get our approval letters sent to us. Now, we await our checks to be issued. I don’t intend to throw anyone under the bus as I know we’ve all got things going on, but I’ll definitely give credit where it’s due. Roam helped us out when we needed and Marcia went above and beyond to ensure we were taken care of. This review is solely based on our experience with these two FSR employees and not on our experience thus far with FSR as a property management company.

  • Review 27 (2023-09-22 - Rating: 5)

    Since Ms. Jennifer Pineda has assumed the role as property manager, I can’t give enough praise for the turnaround time when requesting repairs for our amenity center. Within days, issues are addressed whereas before we were talking about four weeks or longer. We have more pricey nearby neighborhoods who do not have their own amenity center so we should have pride in ours and maintaining it and its security should be the priority! I don’t see nearly as many rowdy people with inappropriate music, language and yes, underage alcohol use as in the previous years. So, thank you, for doing your job so well!

  • Review 28 (2024-02-15 - Rating: 5)

    I can’t speak highly enough about Judi Abdon’s exceptional service as our interim property manager at First Service Residential. Judi embodies professionalism with a warm, friendly demeanor that instantly puts residents at ease. Her attention to detail is impeccable, ensuring that every aspect of our community is meticulously managed. What truly sets Judi apart is her reliability and responsiveness. She consistently goes above and beyond to address any concerns promptly, making residents feel valued and heard. Judi Abdon is undoubtedly an asset to First Service Residential, and I wholeheartedly recommend her to anyone seeking a property manager who is not only competent but also genuinely caring.

  • Review 29 (2025-01-21 - Rating: 5)

    Sal with First Service was quick to respond to my inquiry and very helpful. I appreciate the great customer service!

  • Review 30 (2024-05-10 - Rating: 5)

    I give the Architectural Committee (ACC) at FirstService Residential San Antonio an enthusiastic 5-star rating. They were fantastic to work with on our landscaping project in the Ventana subdivision in Bulverde. Additionally, I need to recognize Cole Emswiler for his role in moving our project through the ACC process. Cole was a thoughtful advisor, great communicator, and did exactly what he said he would do when he said he would do it by. He was instrumental guiding our project through the process in a very efficient manner. This is our first home under an HOA, and I have to say, we only have positive thoughts about our experience with FirstService San Antonio!

  • Review 31 (2024-03-21 - Rating: 5)

    I spoke with Cole in regard to an HOA question and he really went above and beyond to help me. He was so knowledgeable in his explanation, he was very patient with me and really set me up for success. Thanks again Cole. I hope you get the recognition you so much deserve.

  • Review 32 (2024-01-07 - Rating: 5)

    I recently drove from my home at Canyon Lake to FSR in an attempt to resolve a month old problem with getting reimbursements for activities in our community. I was greeted by an amazing person, Marcia Jalvia-Mingo, FSRs Support Services Coordinator. Marcia had a smile on her face and a positive, can-do attitude. Marcia listened to my story, immediately checked her notebooks, made a few phone calls and asked me to give her a couple of hours. I left the building and returned a couple hours later. Marcia had both reimbursement checks waiting for me! What had been a month-long struggle was resolved in two hours! Marcia is the BEST AMBASSADOR FSR has! She is the First 7 Seconds for everyone entering the building. I am so very appreciate for this excellent Customer Service Ambassador!

  • Review 33 (2023-11-29 - Rating: 5)

    My shared rock wall with the HOA was hit by a vehicle over the weekend. Julie Rincon, our property manager, immediately secured a quote and HOA board approval to get the wall fixed. The vendor began work on the wall Tuesday and was finished by the end of Wednesday. I cant thank her enough for her quick response and action to ensure my familys backyard was secure.

  • Review 34 (2023-03-21 - Rating: 5)

    The staff at First Service were so helpful and true to their word. Marcia took all the stress and difficulty out of our situation and helped facilitate our concern as soon as I walked in. Her pleasant , customer service oriented demeanor really set the tone for the office. Krista and her team handled my request swiftly really helping our family. Great job First Service. Great job Marcia.

  • Review 35 (2023-09-22 - Rating: 5)

    A big thanks to Ms. Jennifer Pineda for doing an awesome job as the new property manager and for her prompt response to repairs. The tennis court light was fixed within days of it being reported broken. Keep up the great work!

  • Review 36 (2024-01-19 - Rating: 5)

    You are AWESOME, Cole Emswiler.Thank you so much for your excellent and professional customer service, Cole. You made my situation very pleasant and user-friendly to complete online. First Service Residential is fortunate to have such an outstanding team member working for them; wishing you the very best!

  • Review 37 (2023-03-24 - Rating: 5)

    I just had to taken the time to give overdue 5 star recognition to a Ms. Marcia who works as Administrative Clerk front desk for First Service Residential. For the past 5 years I have worked with her with obtaining and renewing gate openers for my family and her services have been above and beyond helpful and professional!!! Over the years each encounter I have had with Ms. Marcia has been pleasant and helpful! She’s efficient, has a pleasant attitude and works hard to meet the customers need with excellence and in a timely matter. Her attitude is contagious I see it flowing over to her co workers and to us customers! What a GREAT asset and leader to have on residential team and in our community over all! In the military we say “Bravo Zulu” which mean excellent job/ mission achieved because of the hard work of a person or team. So to Ms. Marcia, I say Bravo Zula!Excellent representation for you company they’re blessed to have you!Set an amazing standard!Thank youHatten Family

  • Review 38 (2024-06-20 - Rating: 5)

    The staff are very helpful! In particle, Marcia J. at the front desk was amazing, helping to guide me through all I needed to know about my new neighborhood. Great customer service!

  • Review 39 (2023-02-08 - Rating: 5)

    I wanted to send a shout out and a huge “Thank You” to Tyler S. for making this week go smoothly! He went above and beyond to help us out with everything we needed to get some paperwork where it needed to be and who it needed to go. His communication and very prompt responses, with answers, was so reassuring in k owing things were moving along. He put both my husband and I as ease and made us feel important. As a resident and a homeowner, that is a very big deal. So, thank you again for Tyler for being there for us and making us feel special. You’re The Man!Have a great week everyone! 😀

  • Review 40 (2021-03-18 - Rating: 5)

    We run a Plumbing Company and just enjoy working with this crew. Fabulous team to work with indeed. Though one employee did stand out the most Ms. Lopez, when we needed her to guide us on an issue, no hesitations and she right away jump into helping us. Very kind and very professional through the entire process. Its people like Ms. Joanne Lopez that does make a big difference in a company. Makes the business and her title stand out more. Proper Customer Service does make a HUGE difference in the business environment Again we thank you as well as the team.

  • Review 41 (2023-10-27 - Rating: 5)

    First Service residential manages the community I live in and I have found them to be responsive and professional. When I needed to pickup my pool key Marcia was extremely helpful and I am looking forward to working with her if I ever need anything.

  • Review 42 (2021-05-04 - Rating: 5)

    The FirstService team was incredibly responsive to our requests as new homeowners! Marcia and Camille in particular went above and beyond in their efforts to accommodate a very fast move-in schedule. We cant thank them both enough for the assistance and their professional and caring approach to finding solutions for us! They were the BEST to work with and we sincerely appreciate their work and efforts... A great experience as new home owners and new HOA management team and company...!!

  • Review 43 (2020-12-25 - Rating: 5)

    Recently we submitted documentation for review and approval of property improvements that included a patio enlargement and other miscellaneous flat work enhancements. The service received was prompt, courteous and professional. tOur project was reviewed and approved within 2 days. The process was simple and seamless. As well as, our interactions with the staff. Ms Kirsten Costello, Support Service Coordinator was extremely helpful and able to provide key detailsand instructions that made the task simple. The excellent and expeditious service provided throughout the short process is what was impressive and stood out. Great job!

  • Review 44 (2021-06-30 - Rating: 5)

    I had to get in contact with FirstService Residential for the first time to obtain a pool key fob. I reached out to a friendly gentleman named William Rice and his colleague Kayla Burgess. I was so pleased with how quickly I received a response on the matter. They provided excellent customer service and kept me informed on the process. I appreciate them greatly! Fantastic job !

  • Review 45 (2022-12-13 - Rating: 5)

    Roam B. Is the best property manager this subdivision has ever had! He is very quick to respond and resolve any questions/issues. He provides assistance and follows up to ensure we are satisfied. I’ve been in this subdivision from the beginning (only about 5 homes built) and I can honestly say that Roam is THE BEST Afton Oaks has had. We are very lucky to have him.

  • Review 46 (2021-05-20 - Rating: 5)

    We have been working with FirstService Residential for about a year now and could not be more pleased. They are always very professional and quick to respond. Kirsten has gone above and beyond to help us navigate the application and approval process for a new home build in one of the neighborhoods they serve. Each time I have had a question, I receive a response within minutes during business hours or first thing the next day if it is after hours. I appreciate their promptness and professionalism.

  • Review 47 (2021-08-03 - Rating: 5)

    My wife and I just recently moved to this community and have been more than pleasantly surprised with the HOA and First Service Residential. Any time we send an email or call, we get quick, professional, polite and thorough responses from the staff there. I have called and emailed at 10pm and STILL received responses from the folks that work there!Ive lived in different communities and had other HOAs in the past, and this is by far the best Ive ever experienced. Our community manager Kayla has responded so fast to everything Ive sent and has also provided advice to us that has been extremely helpful. Kirsten responded to our request for architectural changes within a day of us sending the email and when she needed more information from us, she gave us plenty of detail on what she needed that we werent left guessing what she needed from us and why. I also spoke to someone over the phone to get access to clickpay, and they were not only polite, but again, incredibly fast to elevate our issue and get it to the right person, who fixed the problem the next morning.Again, I cant say enough good things about the professionals at First Service Residential.

  • Review 48 (2021-07-09 - Rating: 5)

    I had an issue with my gate remotes and contacted First Service through email. I was expecting an email response, but I actually got a call back. William Brice called within 5 minutes of my email inquiry and he actually walked my son through the steps to set up my gate remote. Excellent service. He called me back just to make sure it was working. Great guy and great customer service.

  • Review 49 (2021-04-29 - Rating: 5)

    Applying to have our pool installed at first was nerve wrecking thinking that the process would be unwieldly and unnecessarily long. However, FirstService made the process user friendly, they were EXTREMELY responsive to our inquires and our request for the process to be expedited since our family had already made our pool deposit and gave contractors the green light! Thankfully we received a response in less than a week and our family is over the moon now looking forward to getting things in motion, getting our pool and having a fabulous summer. Thank you FirstService.

  • Review 50 (2021-05-21 - Rating: 5)

    Several weeks ago I needed to purchase two fobs for the gate entrance in to my development, Afton Oaks. I went by the office one afternoon and they were closed for lunch. I was able to get the phone number and later that day I called and spoke with the receptionist, Marcia. She was very pleasant and helpful on the phone. I told her I could not get by that day and it might be a couple of days before I could come by and get them. She told me not to worry, she would hold them for me. A couple of days later I went by and picked them up. She was busy with two other customers when I arrived so she said to please take a seat and she would be right with me. When I told her my name she told me right away she had my fobs. When she finished with her customers she went and got the fobs and said she was sorry I had to wait. I paid for them and thanked her. Marcia is the type of lady I would want representing my company. Her attitude, professionalism, and personality are outstanding.Raymond RobinsonColonel.(Ret), US Army

  • Review 51 (2021-04-15 - Rating: 5)

    We just moved into our new house in December, and we first needed a gate clicker, and then later, a pool key. Both times I have emailed FirstService Residential, they responded within minutes - wow! That never happens. The first time I dealt with William Rice, and the second time with Courtney McGraw. Both were very helpful and made everything so easy. Im impressed!

  • Review 52 (2024-06-14 - Rating: 5)

    First Service Residential is a great company! They really do their best to help with any inquiries. They really helped me resolve any issues I had with ease.

  • Review 53 (2021-05-06 - Rating: 5)

    My elderly mother recently became a homeowner in the Monticello Ranch subdivision. She was disappointed with the previous management company for their previous home. The assigned service agent had been very rude when m mother had questions regarding policies and procedures.The response time was even worse if she ever got a response. So my mother was very hesitant to reach out when she had some questions regarding their new management company’s policies and questions regarding the amenities. She was very surprised to receive a call back within minutes from her new association manager Celina and was very happy to have all her questions answered and she stated Celina was very professional, friendly and seemed more than happy to help, she even exceeded my mother’s expectations and gave my mother the number to her direct line in case she had any more questions. I had to write this and let Firstservive know how appreciative myself and my mother are. Thank you..

  • Review 54 (2021-06-30 - Rating: 5)

    Marcia was great and very responsive! I submitted a request to connect to the resident portal, she went above and beyond and called me to make sure I was all set as a new resident, answered all my questions, and then promptly sent the information I requested! In the last 20 years, she is the most responsive and friendly HOA representative that I have met!

  • Review 55 (2018-05-03 - Rating: 5)

    We want to re-paint the exterior of our home and knew we needed HOA approval. I contacted Adele Simmons with questions about the process and forms need She emailed me the forms almost immediately. I submitted them after work hours and had questions the next morning about how to best pay the application fee. Candice Summers replied immediately with helpful information. We were approved for the paint project by the afternoon. I was astonished at their receptiveness, helpfulness and efficiency. We expected a 3-6 week review period and were delighted to have approval so soon. I have worked with other HOA services in the past and was always unimpressed. But these guys are really good!

  • Review 56 (2021-05-04 - Rating: 5)

    Trying to take care of some HOA issues that came up on a home I have.. I will say it was a challenge to find the contact info for these guys as I did not live in the property but After I was able to get a phone number I quickly reached out and was very pleased with the fast response. I had the pleasure of working with Celina Elias (who gave me the email info) and finally Melissa Moreno. Both ladies were very eager to help and had my issue resolved in no time..Thank you ladies!

  • Review 57 (2022-04-27 - Rating: 5)

    Ive only ever had to drop by for pool issues a time or two and each time Marcia was there and very helpful. Extremely polite and took care of me immediately. No complaints in my community as I can see the work being done and things being kept up. Great experience so far going into my second year with FSR .

  • Review 58 (2021-05-14 - Rating: 5)

    William Rice assisted me in handling a matter related to a new gate access code procedure set up in our community. Wow.... in my opinion, William is absolutely the epitome of an individual who delivers Outstanding Customer Service! Rarely have I encountered a person who seems so keenly interested in making sure her/his customers are totally satisfied & happy.Following are examples of his behavior and actions that lead me to this conclusion:- Extremely professional in his approach- Very responsive- Proactive1) he called me after determining a personal conversation would quickly resolve an issue that would have required an extensive email exchange to accomplish the same result2) once a plan of action was agreed upon, he immediately took action to implement it- Caring (William seemed genuinely interested in listening to my issues/concerns and developing a solution that addressed them).- Articulate (William clearly communicated requirements of our HOA and First Service Residential and then a great solution that addressed those requirements as well as our needs)In my opinion, William is an extremely valuable asset to First Service Residential.

  • Review 59 (2022-02-17 - Rating: 5)

    I received a fine for my trash can being on the sidewalk. I was of course upset because I leave my trash can in the street according to new rules. I immediately called Mr Sal Paradiso our Community Manager for Lookout Canyon Creek. I explained my situation to him. We had quite a lengthy chat after sharing an email at the beginning. He was most gracious in helping resolve this issue. He took my complaint before some I believe board members. Explained in detail , I’m sure the events that took place, and got back with me the next day and had the answer I was hoping for. Mr Paradiso is willing to help when he is able , and I feel will do all he can to resolve any issues the residents may have as long as it is within his scope of his responsibilities. Thank you so much again Mr. Paradiso. It’s good to know someone is looking out for us.

  • Review 60 (2021-04-16 - Rating: 5)

    After we closed on our new home, I was told it would be 2 weeks before we would have access to GateKey or the residential portal. Instead of inconveniencing the gate attendants, I went to First Service Residential and met Marcia. She was pleasant, efficient and solved all my issues - no matter how many times we needed help. Marcia is a committed employee and made our experience enjoyable - at a time moves create added stress. Thank you Marcia!!

  • Review 61 (2023-11-12 - Rating: 5)

    Thank you to Marcia for being so helpful and considerate in working with us to resolve a problem. Her patience and professionalism was greatly appreciated. She is a great asset to your company!

  • Review 62 (2021-07-13 - Rating: 5)

    I discovered an error on our closing documents when my wife and I purchased a lot in a neighborhood managed by FirstService Residential. When I notified FirstService Residential about the error made by the closing company, FirstService Residential promptly responded and sent an e-mail copy of the situation to the person in charge. That FirstService Residential person promptly researched the situation and promptly let me know how they were going to fix the situation. FirstService Residential then promptly sent me a check for the overpayment. Talk about professional, responsive, and good quality service - amazing!

  • Review 63 (2021-04-14 - Rating: 5)

    Marcia is fantastic!! As a new owner moving in she was responsive, helpful and patient with all of my questions! She made sure that we were set up and had everything we needed. I am grateful to have someone like her as a resource for any future questions or concerns that we may have regarding our new community.

  • Review 64 (2018-04-07 - Rating: 5)

    Being a Senior Citizen and not the most automated individual I was tackling the task of approval for a new roof. I needed approval almost immediately due to the availability of the roofing company for a weekend that was rapidly upon me. Seeing as there is no visibility between the homeowner and the Architectural Control Committee of my HOA and myself I was frustrated with trying to get an expedited approval. Thank goodness that some businesses still have a few Angels. Yes, Kirsten Costello was able to call the right folks to get my answer for me. She was very courteous and listened to my every concern and request. A true credit indeed to helping homeowners.

  • Review 65 (2024-08-23 - Rating: 5)

    Great service and advise me on what I was missing for my deck. Got that submitted and received a decision within a week.

  • Review 66 (2021-11-01 - Rating: 5)

    Chris Ahrnsbrak and Marcia Mingo were both such a pleasure to deal with. Chris was very responsive thru emails and provided me with all I needed for our gate remotes and pool card. When I arrived at the office today, Marcia was extremely helpful and professional. I appreciate both of them for making our move- in process go smoothly.

  • Review 67 (2022-04-15 - Rating: 5)

    Marcia is so friendly, kind, and understanding! I was setting up an event at our neighborhood clubhouse and she was wonderful! She answered my questions and was helpful as I needed to adjust our event times. I really appreciate her responsiveness & kind attitude. Thank you, Marcia!

  • Review 68 (2020-09-15 - Rating: 5)

    Marcia and Jennifer have diligently worked on getting my request approved less than two days, which was beyond my expectation. I couldnt be happier. Both of them are valuable employees for their company. If I was a boss, I would definitely hire them with generous salary and give them a annual salary increase for their great service to make my customer satisfied. I will definitely ask for their service for my future requests. Thank you very much Marcia and Jennifer for your help and kindness.

  • Review 69 (2024-08-09 - Rating: 5)

    The staff at First Service have been very helpful and excellent to work with. Especially Marcia the Front Desk Coordinator

  • Review 70 (2020-04-09 - Rating: 5)

    Great customer service! I submitted my home improvement application the night before. Called the following morning spoke with a representative to insure that my application was received. Representative was very helpful and guided me with payment for the application. Also received emails on my application status. Very smooth process.

  • Review 71 (2023-03-01 - Rating: 5)

    I am very impressed by our new community manager, Roam Bullard. He answers emails and returns phone calls fast! He is a problem solver and I truly appreciate his expertise and willingness to find resolutions to issues in a timely fashion.

  • Review 72 (2022-09-09 - Rating: 5)

    I appreciate Julie for taking care of the new RFID set up even at the last minute. We have had a seamless transition.I gave 5 stars for this Anaqua Springs Ranch situation:I appreciate Cesar Hance’s determination to get the street lights by my home fixed. It was more complicated than changing a bulb, which involved more coordination. It was good partnering with him to get it done. I did not know that while this was taking place, many other efforts for the subdivision were also taking place.

  • Review 73 (2022-04-04 - Rating: 5)

    I had an amazing experience with Marcia at the San Antonio location!! Others had let my email get slipped through the cracks and Marcia helped me and had everything ready to go asap!! She was working like crazy and handled everything with grace!! I truly appreciate her!

  • Review 74 (2021-05-13 - Rating: 5)

    Courtney from FSR was really helpful in getting me another gate remote for my neighborhood. She sent me a note that my form and payment had arrived at their office, and my new gate remote was already in the mail. Also, FSR answers emails very quickly...within the same day.

  • Review 75 (2021-05-27 - Rating: 5)

    First Service Residential has been incredible over the years with helping our company and clients attain approvals through HOAS. I work for one of the largest pool companies in San Antonio, Texas, and its always a comfortable feeling when we get to deal with FSR. In our industry we deal with property management on a daily basis, and FSR goes above and beyond to make it run as smoothly as possible. A special shout out to Kirsten Costello who over the years has been instrumental in feedback to clients, and helping me when I had a ton of questions. Shes great! Thank you so much to the team over at FSR!!

  • Review 76 (2020-05-28 - Rating: 5)

    We’ve been dealing with these people over two years. They are better than the prior company but not by much. I told them six months ago that we have a car with no decal broken down on a corner! This is a small community. I’ve seen cars towed for way less than that. Concerning JESS fifty dollar unexplained hit, this happens because you’ve changed bank accounts and you click “yes” to the default old bank account because you’re not paying attention. This SLIP costs 50.00. They refuse to reverse the charge. There’s been improvements in the fencing and care of live oaks but shrubs aren’t done often so I do my own but I’m no landscaper.

  • Review 77 (2021-06-01 - Rating: 5)

    As a new homeowner to a community supported by FirstService Residential, wanted to commend William Rice for his quick, thorough and courteous responses to our many questions regarding the community where we bought a new home. His conscientious responses have made this aspect of our move less stressful!! Well done WIlliam!! Keep up the great work!

  • Review 78 (2021-05-14 - Rating: 5)

    My experience today with FirstService Residential was exceptional. I first went to our HOA (Pamela Villalobos) with a question regarding gate security. They immediately sent an email to our Gate Support, who in turn reached out to me in less than 2 minutes. I sent an email with the gate question and William Rice came right back to me immediately with the answers. Now this is what Community Services should be.

  • Review 79 (2017-10-11 - Rating: 5)

    We live at The Springs in Silverado Hills and submitted an architectural control committee application to build a deck in our backyard, put a gazebo on top and add a storage shed. The response time and customer service was optimal from the time we submitted our application to the end. They were very quick in getting back to us with questions, required modifications and final decision. Great customer service!

  • Review 80 (2019-07-14 - Rating: 5)

    We just wanted to inform that Marcia has been very helpful and always displays a cheerful attitude. Marcia has made it much easier for us to make a HOA payment and is always willing to help with a smile. We wanted management to be aware that they have an excellent customer service representative and we look forward to seeing her again! Al & Violeta

  • Review 81 (2021-03-24 - Rating: 4)

    Just a little disappointed on how long it takes to get an approval to put in a pool. You guys were very prompt with everything else it’s just that I feel that 60 days is a long time to wait for an approval. It took a long time to make a decision to get a pool put into our backyard but if I have to wait I will wait I just wish that it would be a much easier and quicker process especially with all the technology that we have today.

  • Review 82 (2018-03-27 - Rating: 5)

    FS Residential has been a great company. Ralph the Director has been so great with working with us and our requests. We have submitted out multiple requests for updates and have received a fast turn around time with approvals. Any questions or concerns are always promptly answered. No crazy citations or obnoxious letters sent if we forget our trash can in the street for 1 day. Thanks for making it easy to work with and informing us on any changes.

  • Review 83 (2017-01-13 - Rating: 5)

    I am so happy with this company. They are very attentive. Today Marcia at the front desk helped me and was super informative and so very helpful in providing some information I needed. I mentioned a concern I had and very quickly she had someone come talk with me. Ralph and Lisa were equally gracious and attentive. I am glad that they are responsible for the HOA at The Woods of Boerne. Our neighborhood continues to look beautiful.

  • Review 84 (2018-05-27 - Rating: 5)

    FirstService Residential Customer Department was very prompt and efficient in handling my request for a new roof installation project. I mentioned the urgency of the matter to FirstService Customer Department and they contacted the ACC of the HOA Subdivision and quickly obtained the necessary approval in less than 2 days. That was excellent service delivered by FirstService Residential. They understood the customers requirements and went to work to deliver the required approval.

  • Review 85 (2017-09-19 - Rating: 5)

    We sustained roof damage during the last storm and two sections of the roof were exposed. I was worried about the process and how long it was going to take. I had sent a couple of emails about who to speak with and what to do because we wanted to upgrade our roof to a better shingle. KRISTEN reached out and was AWESOME!!! She explained all of the paperwork, meaning what needed to be filled out, color samples etc.. This was on a Thursday, I got all of the paperwork sent in and then I asked the dreaded question, How long is this going to take? Kristen responded back that this could take up to 30 days to be approved depending on what was in front of my request. To my surprise we had approval by mid morning on Monday. Thank you Kristen we really appreciate your help!!!!

  • Review 86 (2018-04-19 - Rating: 5)

    I needed help in completing and submitting an ACA request and all of the staff at First Residential that I spoke with were pleasant, courteous and attentive to my questions. Kirsten was especially helpful in getting our application and fee successfully and completely submitted. I am grateful for the professional, helpful and pleasant experience I had in my interactions with First Residential of San Antonio,

  • Review 87 (2019-08-21 - Rating: 5)

    I have a great partnership with our HOA. They have been extremely supportive and available for all of my needs. I help with the Social committee and truly need the support they provide. They are also wonderful partners that address any needs we put forth without delay.

  • Review 88 (2017-12-04 - Rating: 5)

    The roof on my house sustained significant damage from a recent hail storm and I needed the repairs done quickly. Even though the Architectural Review Committee for my neighborhood technically had 30 days to review my request for approval, they got it done in 24 hours. Thank you Kirsten for helping facilitate such a quick turnaround!

  • Review 89 (2021-05-25 - Rating: 5)

    First Service Residential is so far one of the best management groups in Bexar County for HOA neighborhoods. Marisela was really easy to work with and very responsive to questions. Shes just nice to deal with someone who actually cared about their community neighborhoods and followed through with things. Best property management group thats amazing and I would 100% recommend them. Its been a pleasure working with you. Mike

  • Review 90 (2017-07-11 - Rating: 4)

    UPDATE: I originally scored FirstService extremely low (1), but I changed my score in my review today. Why? Because Ray Jaklitsch has restored my faith in FirstService San Antonio. No company is perfect, but Ray reached out to me immediately to identify what happened with me, LISTENED to my frustration, showed genuine concern, and took immediate action to get to the bottom of it. While I still have some actions to resolve the situation on my end, it is refreshing to see that customer service/customer relations is not just alive and well in todays society, but it is a priority to him. Ray seems committed to the customer and committed to efficient processes for everyone. I hate that he had to get involved, but Im happy to know that he is open for listening to concerns and driven to resolved them. With Ray there, I feel like this issue will not happen again.Ray - FirstService is lucky to have you as part of their team. I truly appreciate you.ORIGINAL REVIEW (1 Star): Not happy with their service at all. There is an enormous opportunity for process improvement in communication with the customers. I found myself in a horrible position as a result of their lack of communication. Im extremely disappointed and plan to petition our board about changing the HOA for our neighborhood.

  • Review 91 (2017-11-08 - Rating: 5)

    I have gone to the office. Excellent professional, fast and complete help.Recently I requested Home owner Association for approval of extensive modifications, improvements of my house and yard.AT every step, help and guidance was not only prompt, but very clear and courteous.They are the best HOA management company I have come across during past 20 years...

  • Review 92 (2018-05-01 - Rating: 5)

    Had issues with heating in contact with someone and once we did, the back and forth over email was disappointing at best. Finally went into the office and spoke with Marcia, who this review is really for. She took care of everything in a very timely manner, answered all my questions and even provided additiinal information abiut my community, all while also taking care of other homeowners. Marcia made this experience for me.

  • Review 93 (2021-05-17 - Rating: 5)

    Our HOA property manager is Ms. Celina Elias. Her ability to locate quality vendors and supervise work quality is over and beyond.Celina research purchases for the best quality for the money. A true professional and knowledgeable in property management. As board president, I am elated to have her on our team.

  • Review 94 (2017-08-09 - Rating: 5)

    Great HOAI have owned multiple properties the last 10 years and have gotten into it and unfortunately had to have lawyers involved with one large HOA in the past. But not with this group. I have had this house for 10 years many of those years renter occupied and I lived out of town. They have been great with notifying me when the renters were NOT keeping up their end of the lease and working to rectify the matter. I also have gotten swift approval for a back office and now solar panels with them. Process was easy and straight forward. Highly recommend them if you DONT want a bully of an HOA. There customer service has always been great!

  • Review 95 (2017-02-07 - Rating: 5)

    Being an active vendor to hundreds of HOA’s in the San Antonio and surrounding areas, we can say that First Service Residential has an outstanding team. When it comes to their resident’s access control, the gate department and managers are quick to respond when any issues arise. They constantly monitor the gating systems and are on top of making sure that all of them are functioning properly. First Service Residential is top notch when it comes to management companies.

  • Review 96 (2021-12-23 - Rating: 5)

    Just recently purchased a home supported by First Service Residential HOA and decided to stop by the main office after closing. Upon arriving I was met by Marcia who assisted me with the information I needed and with the required help needed for entry into my gated community. Looking forward to moving into my new community.

  • Review 97 (2018-01-13 - Rating: 5)

    I spoke to Kristen Costello and Candice Sullivan. Grade A service. I must have emailed them several times with several questions. They even answered during 2017 Christmas holidays. Problem resolved. Excellent HOA and I have dealt with almost 20 HOAs. I am very happy. The owner is happy and amazing customer service. Great Job ladies for going above and beyondJason Gutierrez

  • Review 98 (2019-09-18 - Rating: 5)

    My company trusts the management of all of our single family residential properties to First Service. After having worked with a number of their competitors, we are very glad to have found a team that takes the care of our customers as seriously as we do. Whether they are helping to optimize an annual HOA budget (i.e. reducing homeowner living expenses) or responding to daily customer concerns, the First Service staff draws from a wealth of institutional experience and enthusiasm to respond efficiently.

  • Review 99 (2021-06-30 - Rating: 5)

    Marcia was a pleasure to work with. She was very responsive and kind to work with. She went out of her way to ensure that I had everything I needed to be able to rent the neighborhood amenity center for my daughters first birthday party. Thank you Marcia!

  • Review 100 (2021-06-08 - Rating: 4)

    Not until we bought our 2nd home built by David Weekley in San Antonio had we ever dealt with having an HOA or management company. The first 3 years, as the community of 29 homes was being completed, we had a rough time lacking any formal guidelines of what was expected or not expected or how you possibly might be cited for a violation. But eventually when the community was completed we formed a formal HOA board with a new property manager and our experience actually become better. I believe a management company is only as good as the people they hire and those that serve that community. I guess I would say to anyone having a management company to try and be involved as much as you can in your community and get to know your neighbors, even if its in passing. Also know your property manager, they can be very helpful and they are there to serve you. 😉

  • Review 101 (2017-05-10 - Rating: 5)

    Joy Heath was quick to respond to the Resale Certificate request, she provided all necessary documents. We were very surprised, compared to other HOA management services in the Cibolo area. Thank you for a great job,

  • Review 102 (2021-05-23 - Rating: 5)

    Walked into FirstService totally confused especially with office closed due to COVID. Moved into a new home and the data had not been set up corrected. Marcia was a delight to work with. She went above and beyond to answer questions and get us registered. I now know there is someone in the local office I can reach out to.

  • Review 103 (2017-08-30 - Rating: 5)

    My first experiences with the management and staff of FirstService Residential subsequent to moving into our beautiful home in the Stone Creek Ranch subdivision of Fair Oaks Ranch approximately 3 months ago were nothing short of exemplary.When I requested assistance on behalf of obtaining a main gate access code and remote opener device, as well as an access card to gain entrance to the subdivisions Clubhouse& Pool facility, the FirstService Residential team could not have been any more responsive, professional and effective on behalf of expediting and resolving my request(s).The overall team is reliable and demonstrably customer-oriented relative to their focus and emphasis. Moreover, I was profoundly impressed with the positive, can do attitude that was conveyed by all that I had contact with, to include FSR President Ray Jaklitsch; Property Manager Mary Ann Brown; and Gate Team members William Rice and Taina Ruiz.This is clearly a team that truly cares about their customers/clients, and they are to be collectively congratulated for a job very well done!

  • Review 104 (2021-06-04 - Rating: 5)

    Re: Marcia at FSR San Antonio, TX: Marcia Jalvia-Mingo is the Front Desk Receptionist at the SATX location and she was absolutely OUTSTANDING! Earlier this week, i decided to drive to the office to seek some assistance from our HOAs Community Mgr. Marcia listened to me as I explained my situation and immediately put me in touch with our Community Mgr. Marcia was very kind, pleasant, and extremely professional—and she definitely went the extra mile to help me resolve my issue(s). She also provided me with her contact info should I require her assistance in the future. Words cannot adequately express how happy and satisfied I was after my interaction with Marcia. Shes a true gem and a Good Human. Thank you so very much, Marcia! You ROCK! ~Stacey Gilfillan, Front Gate HOA, Fair Oaks Ranch, TX

  • Review 105 (2021-05-21 - Rating: 5)

    As a vendor, it is imperative that we work with a person that has excellent communication, exceptional methodical working skills & holds herself to a very professional standard. Celina Elias fits this description to a T and it is a pleasure having her as our liaison person. She is always courteous and swift to resolve any concerns or issues. Celina is definitely an asset to First Service Residential property management company.

  • Review 106 (2019-11-10 - Rating: 5)

    Jennifer Watler, Lifestyle Coordinator, did an outstanding job coordinating our neighborhood block party. The food and entertainment was top-notch. Jennifer stayed greeted each guest and continuously offered to help with anything we needed. We had a great time because of her efforts.

  • Review 107 (2024-08-19 - Rating: 5)

    Quick and curteous response to our request fromCOLE EMSWILERArchitectural Services Coordinator.Thanks.

  • Review 108 (2021-05-19 - Rating: 5)

    I deal with alot of the community manager and the access dept on a daily basis. I can easily say that the managers at First Sevice Residental are very responsive to our emails and make communicating with the HOA boards easy.Also the access dept, lead by William Rice, is very knowledgeable, professional and friendly to deal with when resolving an issue with a communities access system. William has put together a very thorough testing process when a new system is installed that makes the transition from one access system to another very seemless which results in the community residents having a great experience with the work being done by Precision Auto Gate and First Service Residential. Its always a pleasure working with someone as knowledgeable and professional as William.I have nothing but good things to say about First Service Residential as whole. Looking forward to continuing to work on future endeavors with yall.

  • Review 109 (2017-04-02 - Rating: 5)

    We highly recommend the Managers at First Service Residential for their professionalism and attention to detail. First Service Residential managers listen to each and every clients needs and tasks. The CAM tackle each task in a timely manner and ensure each property is properly maintained and getting the attention it deserves. The community managers are always working to save money and get the best price and quality of work for the associations they manage. First Service Residential is a great company and we highly recommend them for your Management company.Sincerely,Jesse RodriguezOwnerBudget Landscaping & Irrigation LLC.

  • Review 110 (2021-04-22 - Rating: 5)

    William Rice is great at responding so quickly to all of my requests. Our property management company has hundreds of homes that FirstService Residential manages for the HOAs and he is always so helpful with my abundance of requests I send their way!

  • Review 111 (2019-09-11 - Rating: 5)

    FirstService Residential has performed an outstanding job with my community, Tuscan Oaks Owners Association. There is a great win-win relationship with FirstService Residential and Tuscan Oaks which has also been a long term relationship! The primary reason for this superb experience is due to the FirstService Community Managers. Presently, our Community Manager is Bobbie Ponzio!! She is a hard charging and efficient Community Manager who is always looking out for the needs of our HOA!!FirstService Residential has always been accommodating to assist our requirements where needed. Also I have been impressed with the free FirstService seminars which have been extremely helpful especially since the guest speakers are well versed in their fields!!As President of Tuscan Oaks Owners Association, I would gladly recommend FirstService and their abilities to comprehend, ascertain problems and assist our HOA whenever and wherever possible.Sincerely,Ken MitchellPresident, Tuscan Oaks Owners Association

  • Review 112 (2017-02-10 - Rating: 5)

    We are moving into a new neighborhood soon that is managed by FirstService Residential and I had a few questions about landscaping. I was able to easily contact FirstService Residential and worked with DeeDee. She is cordial, responsive, and got all my questions answered. I made a new friend. I look forward to our new house and working with FirstService Residential in the future.

  • Review 113 (2017-08-07 - Rating: 5)

    On July 27 I attended the Oakwell Farms HOA meeting in San Antonio. I was attending on behalf of my daughter, who recently purchased a home in Oakwell Farms. I was impressed with the way Adele Simmons of FirstService chaired the meeting. She listened to all comments on the issues before the Board and provided thoughtful input.As a former City Manager, involved in many public meetings, I came away from the meeting with the distinct impression that FirstService ran an efficient and customer-friendly operation. I am confident that Oakwell Farms will continue to be a quality place to live under FirstService Management.

  • Review 114 (2017-04-04 - Rating: 5)

    My wife and I were warmly greeted by Marcia, who took the time to help us prepare our submission and let us know what documents were required. She was friendly, engaging, and a joy to work with. In a era of texts and e-mails, this genuine touch was a pleasant change!

  • Review 115 (2021-08-12 - Rating: 5)

    The BOD for Silverado Hills HOA, changed insurance compines without notification to the homeowners.This caused cancellation notices to lenders who sent notices of insurance default...Marcia and Ryann in San Anonio, took the bull by the horns and took care of the problem! Now everything is great! So please check with those whom need insurance verification! Thanks again, Marsha and Ryann

  • Review 116 (2024-07-25 - Rating: 5)

    First service Residential were able to assist even though they were going through power outage at the time thank you for professionalism

  • Review 117 (2018-01-29 - Rating: 5)

    The Front Desk lady, Joann, was wonderful. So cheery n helpful n even pronounced my name correctly. She made me feel happy to turn over my HOA fees. Definitely deserves her pay n then some.Also they have plenty of parking n a nice waiting area.

  • Review 118 (2016-06-24 - Rating: 5)

    First service Residencial @San Antonio is an excellent company. The Senior Director, has attended our HOA meetings. She has also fielded my telephone call. Our First service Residencial Association Manager, a different person, has issued our home a courtesy notice letting us know we were out of compliance. Both ladies were kind, friendly and professional. The Association Manager picked up the phone on two different occasions and was so receptive and polite. Im very pleased this company serves our Home Owners Association.

  • Review 119 (2022-03-25 - Rating: 5)

    Love love love My HOA CM. She is absolutely amazing, Jennifer has definitely changed my feelings about HOA managers as my previous experience was the worst. Thank you so much for your hard work.

  • Review 120 (2021-11-04 - Rating: 5)

    I wanted to share my appreciation to one of the employees at FirstSrvice Residential-Mr. William Rice. No matter the issue, he is always responsive to the needs of the community. He is polite and very professional. I ask that FirstService Residential acknowledge him.

  • Review 121 (2017-05-12 - Rating: 5)

    I sent in my application to the ACC and they turned it around in a couple of days.I thank DeeDee at FirstService Residential who efficiently assisted me in receiving approval for a project at my home.She followed through and made sure all of the necessary paperwork was in.Excellent service and very professional management firm.

  • Review 122 (2021-05-12 - Rating: 5)

    First Service Residential San Antonio do a great job communicating. They are patient, kind, and informative. Even when I asked the same questions multiple times, Mr. William Rice very patiently explained things again to make sure I understood. Thank you for your service!

  • Review 123 (2020-02-25 - Rating: 5)

    Kirsten Costello was extremely helpful in guiding me through the process of getting the information together needed for our HOA architecture committee approval. FSR seems to be a well organized company that is eager to serve the needs of the residents.

  • Review 124 (2021-05-03 - Rating: 5)

    I had an amazing experience with FirstService this morning. I sent an email in regard of receiving gate access fobs. I sent the email at 9:21 am and I received a response at 9:57 am. Each follow up response afterwards was equally as prompt. Thank you so much.

  • Review 125 (2021-05-21 - Rating: 5)

    I cannot say enough good things about Mary Ann at FirstService. I need a prompt reply to solve an issue and she was wonderful. Mary Ann is very professional, provided quality service, and is a credit to the organization.

Similar Organizations