Cushman & Wakefield Property Management

Located in Houston, Texas

Address: 2401 Internet Blvd Suite 110, Frisco, TX 75034, United States

Phone: +1 214-891-7800

Rating: 2.7

Services

Online appointments
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2018-08-02 - Rating: 5)
From a vendor perspective, BlanketTop Theater has proudly provided our Movie Night services to the Pinnacle family for nearly 10 years now and sing from mountaintops about this company. The properties are ALWAYS pretty and equally important the management staff CARE about the residents/the environment they work in/and even US, the vendor. :D (That really is a nice thing to care about as well to me. :D) We are there to provide even more positive light to Pinnacles communities and the management staff never waivers to be a PART of our endeavors. Example: Old Shepard Place had 150+ people at their event... We were overwhelmed with people... Lakisha and Kendrick rocked right next to us and... SUCCESS! LOVED IT! :DThank you for LEADING FROM THE TOP Pinnacle! :D

Review 2 (2018-07-20 - Rating: 5)
The property management staff at Ascend has been great to work with as I prepare relocate to Texas within the next two months. They took the time to understand my needs and to make recommendations as to which floor plan and location would work well for me. I was informed about all the amenities and amexcited to become part of this community. It feels like a family. The staff clearly lives by Pinnacle’s core values of serving others with respect and dignity. Thank you for truly making me feel at home.

Review 3 (2019-09-25 - Rating: 4)
Since Pinnacle has taken over management of Forest Ridge Apartments in Knoxville, TN, things have really gone downhill. Numerous long terms residents are leaving and there are multiple vacancies. I have multiple grievances with this company, but my most recent one was when I moved.It is Forest Ridges policy to send unpaid bills to collections immediately upon vacating an apartment (for me, this was one day after my lease expired). I had never had a late payment or been sent to collections before my unfortunate decision to rent an apartment at Forest Ridge. The worst part is despite providing updated contact information, Forest Ridge did not even attempt to contact me. They also did not show up for their scheduled walkthrough, and I had to call them multiple times to even find out what the charge was for (several weeks later). What was even more perplexing was the apartment was in good shape when I left. I even paid a $200 cleaning fee in advance just to make sure no issues arose. I come to find out they claimed my fridge was dirty and decided it would be more beneficial to buy a brand new one and try to push the costs off on an unsuspecting tenet. Even worse, the old fridge was nearing the end of its life and could have easily been replaced with a newer used version for less than $200. Instead, Forest Ridge decided to purchase a brand new $850 fridge and damage my credit. It appears to be corporate policy to charge off accounts to encourage tenets to pay quickly to avoid further damage to their credit. I will avoid all Pinnacle properties from now on.Edit: The regional manager Angela Morris did get in contact with me and was quite pleasant and reasonable to deal with. While I am still disappointed with how my apartment complex acted, I do appreciate Pinnacle taking the time to find a mutually satisfactory resolution. I have updated my review to reflect this.

Review 4 (2017-12-06 - Rating: 5)
Im a vendor who works with many different property management companies. I provide photography services and Matterport 3D scans to many communities in Texas. Pinnacle is one of my favorite clients. They are an excellent company that truly deliver on adding value in creative ways to the properties they manage.One way I get to see this is when I am hired by Pinnacle to provide images of a rehabbed property that I previously served. Its happened many times! The changes are a joy to see -- their rehab jobs are creative, smart, and they move VERY fast after taking over a property while bringing an excellent new leasing team. I would imagine that if I were an owner / investment group, that Pinnacle would be one of the top picks for providing management services based on seeing their work.Many reviews here seem quite unfair as they relate to specific incidents with specific people at specific properties. I think it would be fair to post these complaints on the respective propertys Google Reviews -- and if you MUST use the corporate listing to get attention, at least mention the property name and be prepared to amend your review if it is handled!

Review 5 (2019-07-12 - Rating: 5)
Life at Primrose at Highland Meadows has gotten so much better since they changed the manager so, for that I want to say thank you Pinnacle. Melissa, Alberto, Chris and Cecilia are all so friendly and helpful. I really like the way they keep the property clean and the office is so inviting. I enjoy the activities that Miss Carolyn plans each week. The only negative thing I have to say is this is a senior community and we are all on a fixed income and yet they keep raising the rents. If someone could help with this I would be grateful.Your happy resident, Martha Steward

Review 6 (2018-09-10 - Rating: 5)
Ive been a resident at Ascend in McKinney for over a year and I love it! No its not perfect, no living situation is. Sometimes I have to park a little further away from my apartment than Id like to...no big deal. The benefits outweigh the minor issues. The pool is great, the valet trash is a huge benefit, the grounds are kept clean, and any maintenance issue Ive ever had has been handled quickly. The staff hosts special events for the residents periodically, like handing out breakfast to tenants as we are leaving for work, movie nights, happy hours, football watching parties, etc. I have found everyone I have ever talked to in the office to be friendly and helpful. I have lived in other apartments and have had my share of problems with management companies and I just have not experienced that here. I really enjoy my home at Ascend!

Review 7 (2019-07-03 - Rating: 5)
Pinnacle Management has done an excellent job with their 2803 Riverside complex in Grand Prairie. I have been a tenant there for close to a year and they have done great maintaining excellent facilities as well as encouraging a customer service oriented staff that focuses on the needs of the people. Every maintenance need I requested was done in a timely manner and I know I could always trust the staff with any needs I had. Great location next to the river in Grand Prairie with an outstanding management group. I do also want to thank James McCarther for his help with any of my questions and concerns and exceeding my expectations for what is a manager.

Review 8 (2019-11-21 - Rating: 4)
If i could give them negative stars i would but than any stars given be an understatement. I have been a resident of The Gio( formerly The Giovanna) in plano for 6 years but never in my life treated to poorly as a tenant. The Apartment office has gotten worse in past year or so. I can only say good things about Ray who is the original leasing agent we went through to get an apartment. The rest I do not even want to make comments on may be you need to go and see for yourself. No smiling faces and whenever a tenant comes with a question they act like they have been given a big responsibility. Our apartment has been flooded twice in a month and most of our carpet in the living room and stairs got all wet. All they did was soak up the water change the pading and put the same carpet on and basically washed it with water. Worst part is our laundry room area where most of the water leaked from 3rd floor has mold inside of the walls which i have pics proof of. They cut a hole in the wall to let it ventilate. But after that they never replaced the sheetrock or did anything else saying they have done all the repairs according to EPA guidelines. The apartment office manager told us they did Discolorization with kilzed and treated the problem. Well that does not seem right. They have basically put band aid on the problem. Even after i emailed the pics to the management clearly showing the mold. Calling corporate office is useless since no one picks up the phone and that is why i am personally going today after work to pay them a visit. Anyone reading this review i can only warn you about getting an apartment here at the GIO. It is not worth the time and hassle to live here i guarantee that. Our neighbors downstairs also were flooded and they just moved here not even 2 months ago and they got flooded twice in their 1st month here. Come to found out they had termites as well. I am sick of dealing with the apartment office and their manager. They have done nothing but ignore the mold problem completely I dont think they have had a professinal come and treat the mold. All they care about is collecting rent money and tenants can go to hell. It was not even 10 days since flooding happened they have already rented the top floor to someone else without fixing the mold issue. We liked the location because everything is close by but now i regret extending my lease 6 months ago. I was thinking of staying again but after this latest experience i would not even recommend paying $100 to stay here if the tenant is being ignored for something that needs more attention and fixing.Warning to future renters please stay away from this place.Me and my family have been living in a hotel for past 10 days or so because air quality and moisture along with musty smell was making our throat irritated. My 4 year old never coughed like he does now since this flooding happened. I now have to take him and get him diagnosed for his cough. I am pretty sure if they open up the wall again mold will be found. I asked them initially to change the carpet and was straight away said noI dont know anymore if the carpet itself has mold underneath. They did nothing to address the mold situation. That is why now I have to drive to their corporate office to see what they plan to do about it. I only hope they are more helpful then the incompetency in the apartment office.Update: Went to corporate office and was met by Jennifer was very quick to respond to my concern. She sat down listened to what I have to say and was very understanding. Then got a call as soon as i left from their office from Deanna( the regional manager I think). I was happy with the fast reponse and was made sure my concerns will be met accordingly. That is the kind of communication and response i was expecting. For that i am changing my review for now since corporate took time to listen to me.Latest Update: Corporate response has been prompt. I am back in my apartment as of yesterday. From what I have been told looks like everything has been done.

Review 9 (2017-12-05 - Rating: 5)
I have lived at Timberlinks for over seven years and love it. We have had a few different management companies since I moved in and Pinnacle has been the best by far! They are so much more organized and their staff is very professional and helpful. If I ever have to move I will definitely look for another Pinnacle Managed property.

Review 10 (2019-07-16 - Rating: 5)
I live at Primrose, I must say that I did not think that I would love it as much as I do. The property manager is AWESOME!!! and unlike some of the issues that I have read about on the post I am happy to say that I CAN NOT RELATE. If my husband and I go to the office for any issues in the apartment and it has not been a lot I can truly say that the issues are fixed between 24-48 hrs at the most and even the same day sometimes. The property is Beautiful and kept clean at all times. I cant say enough how wonderful it is to have peace and quite at night with no loud music and from what I can see everyone gets along and we are a family everyone tries to help each other and from where I moved from I can say that I live the bad and the good as far as apartments and this is good could not wait to renew our lease. Check out Prime Rose on Highland Rd. Dallas, TX our manager is Melissa and I can truly say she loves us all.

Review 11 (2018-01-09 - Rating: 5)
The Pinnacle property management staff at the Timberlinks apartments was by far the most connective staff Ive ever had in an apartment complex. Easy to talk with about issues, and just enjoyable people to be around, I was very thankful for all of them. They made my stay at the Timberlinks that much better, and I miss getting to hang out with them.

Review 12 (2019-07-12 - Rating: 5)
Moving is always such a stressful, life changing event but I can honestly say that the pre-move has been great!Stephanie and her team at the Capitol at Stonebriar have been on point answering each question and addressing every concern I’ve had from the first day I toured the property.My move-in is scheduled for next week and I have no doubt that things will go smoothly.Take care of the customer while coming together as a team and the rest will take care of itself. I think they’ve nailed this pretty well!

Review 13 (2018-07-27 - Rating: 5)
We have worked with Pinnacle Property Management for years providing their landscaping maintenance and design services. They are one of the most professional and caring management companies we have had the pleasure to work with. Together, we have been successful in creating landscape master plans which have resulted in upgrading the community environments for their tenant’s enjoyment.

Review 14 (2015-06-26 - Rating: 4)
6/26/2015 - Im happy to say that Pinnacle has since responded to my facebook message and has fixed their website and re-enabled their online payment systems. It took a couple weeks of being persistent, but patience does pay off sometimes.--------------------------------------------------------------------------------------------------------------There is one issue I have been having trouble with since I moved to one of their complexes (east side village phase 1 in Plano TX).Their residential website (created and run by RealPage) does not work. The property managers have no idea whats going and and when its going to be fixed. Its been down for at least one month and I know other residents are annoyed as well. I cant log on to the site and see my monthly bill, or pay it. Instead, I need to go down to the office during working hours and have them figure out my bill (rent plus water/sewer) which is slightly different each month and I cant set up autopay. Ive called Pinnacles main office and left a message plus sent them a facebook message and have received no response, so Im elevating this to the public domain. Hopefully, this will get them to move their asses.

Review 15 (2019-07-03 - Rating: 5)
I’ve officially being in my new place three months and I’ll have say... I’m still loving it!!! The staff have been so great, the amenities are a super plus.The team go out of their way to put nice events together couple times out of the month to accommodate the kids, adults and even the dogs!!!If I had to say anything bad, it would be the key foes. I wish it was others way to access the doors, by phone / access code or just regular keys.But overall I love the staff and how they care!

Review 16 (2017-12-05 - Rating: 5)
Since moving in Last Summer (August 2015), I have really enjoyed living at this property! I didnt want to move into an apartment when we moved to Denton, but so far this property has exceeded my expectations. We decided to sign another year lease contract because we love that their is a dog park & golf course on property! Pinnacle and Kemper sports does a great job managing this property and making apartment living as enjoyable as possible!

Review 17 (2019-07-12 - Rating: 5)
I’ve lived here a couple of months now and am really loving it. I lived at colonial reserve down the road before, and these(Fountain Pointe) really are a step up. They are much cleaner and more modernized. Free yoga and exercise classes, and the apartments are quiet so far.Likoya at the front office has been so helpful with anything that has come up. He helped me when I was deciding on apts and was so likeable and attentive. The other two people I have seen there, the manager and another woman, were also really nice when I have spoken to them.Highly recommend these! I read the reviews before moving in but didn’t feel too concerned. Have not seen a single bug..one of the biggest reason I wanted to pay for nice apts!

Review 18 (2018-07-11 - Rating: 5)
We have worked with Pinnacle Properties and the Old Shepard Place Property Management team for many years. LaKisha, Kendrick and their team at Old Shepard Place are among the most professional teams we have ever had the pleasure to work with! Additionally, in our experience, Pinnacle Property Management has been a consistently well run organization as well. Also, Pinnacle and Old Shepard Place recently completed a significant remodeling project of their clubhouse and common areas for the enjoyment of their residents that demonstrates a commitment to improving their properties.

Review 19 (2018-07-25 - Rating: 5)
Pinnacle is a great company to do business with . They treat everyone fairly and do not take shortcuts maintaining their properties. We enjoy our business relationship and I would recommend their services to potential renters as well as investors looking for a solid management company.

Review 20 (2018-01-18 - Rating: 5)
This property management team manages nothing but high quality, first class properties. As a foundation repair company, we inspect hundreds of their properties, and they are all exceptionally well staffed and well maintained. Pinnacle properties are the pinnacle of the apartment community. They are in the top 10 of property management companies that we deal with. They fix problems fast and with the best quality of workmanship. If you are looking for an apartment, look no further than one managed by Pinnacle Property Managementy. Jiim Oursler, President, Granite Foundation Repair, Inc.

Review 21 (2017-12-05 - Rating: 5)
Ive lived here for almost six years..staff is great from Manager to maintenance. All the police officers on property and having one to call when we have minor complaints shows Pinnacle wants us to feel safe and secure Best complex in the area. Timberlinks...

Review 22 (2019-07-06 - Rating: 5)
I’ve loved my eperience at Capitol at Stonebriar and the wonderful staff at Pinnacle Property Management, so much that I just decided to extend my stay! I’m moving units this month and LaCharra has made the process as smooth and seemless as possible! Thank you all so much for your amazing work ethic and for making my decision to stay that much easier. The entire office staff is just lovely and really and truly so helpful.

Review 23 (2019-07-03 - Rating: 5)
The entire staff at every level from maintenance, office staff & management are top professionals. Excellence and a feel of home comfort is the goal & is strived for and achieved day in and day out. They even know you by name!! Requests for maintenance is consistently responded to expeditiously. The landscaping in and around the complex are kept meticulously. Living here is an excellent value for the money. It is a pleasure to live in this community.

Review 24 (2019-07-03 - Rating: 5)
Awesome!!!! Place to live. A lot of good and fun activities for residents. Those activities helps one to meet other residents and make new friends in the community. Leasing staff is very friendly and helpful with all residents concerns and needs. I would recommend this property to friends and family. Best apartment complex I every live in. A ratingCurtis R. Residents

Review 25 (2018-02-02 - Rating: 5)
I have been thoroughly impressed by the professionalism of Pinnacle.I was asked by a regional property manager to assist their client in obtaining the right kind of trash compactor for their property.They respect the fact that we are all professionals in what we do.I truly respect Pinnacle for how they conduct themselves.

Review 26 (2019-07-12 - Rating: 5)
I gave this review five stars to the phenomenal leasing agent Likoya. When I called and spoke to Likoya, I advised,” the two units I was interested, what time I was going and I needed to be in and out.” Likoya had the keys ready for me to see both units. He had me sold as seen as I seen the second unit not to mention the spin the wheel for waived application, administrative fee or both! I went upstairs to complete my application, spun the wheel and landed on my application fee being waved. I was so eager on being approved and moving into “The High Rise”I have to say without having the please of working with Likoya I would have not moved to Fountain Pointe. Great customer service and sees the entire leasing process until the end even after move in date.If you’re interested in this property, definitely make an appointment with Likoya as he will take care of you!

Review 27 (2017-12-05 - Rating: 5)
I have lived at the Timberlinks for a little over a year and I have absolutly loves it. The office staff are all very friendly and helpful and the property is kept up very nicely. The apartmemts themselves are very specious and the layouts are all very nice and open. The pool are is kept nice and there is never TO many people there. The work out facility is very nice as well and they are constintly adding new machines.

Review 28 (2018-07-06 - Rating: 5)
I’ve only had one experience with Pinnacle, and it was at Fountain Pointe Las Colinas. They’ve always been very helpful and friendly, and I’ve never had any issues getting an answer for anything I needed. Loye is a great liaison for me at that property and is always present at the various events and going-ons throughout the community. Keep up the good work!

Review 29 (2019-07-12 - Rating: 5)
Loye Willis and Likoya McCune at Fountain Pointe Las Colinas both provides great customer service and go over and beyond to resolve any questions and/or issues. They are very professional individuals, helpful and friendly at all times. Their service played a part in my decision to continue to stay at the property. Thanks for everything you guys! Keep up the good work!

Review 30 (2018-07-11 - Rating: 5)
We have enjoyed working with Pinnacle for many years. They have always been a great company to work for. Properties are well kept and a friendly staff.

Review 31 (2019-07-12 - Rating: 5)
I love living here at windsor court apartments here in Lewisville they are so sweet and it is so quiet here. If we ever have a problem in the apartment they fix it right away. I am very satisfied with the service here and look to be staying long term thank you sheryl fine

Review 32 (2024-07-14 - Rating: 5)
Did a tour with Megan! She was so helpful. Would definitely recommend!

Review 33 (2017-12-06 - Rating: 5)
We here at Leisure Creation enjoy working with Pinnacle over many years now! Lisa McDonnell and her team are fantastic! Professional all around!

Review 34 (2017-12-06 - Rating: 5)
I have not had any problems with these guys. The staff at Timberlinks Apartments are strait forward and very helpful. You really cant ask for anything more.

Review 35 (2023-01-20 - Rating: 5)
After months of my maintenance request not being fulfilled Kendric came and fixed all of my issues. Thank god for him because I was at my ends wit!

Review 36 (2018-07-18 - Rating: 5)
Wonderful Staff, beautiful homes, upstanding communities, friendly neighbors, and so many amenities that makes your life more convenient. This is the life I always dreamt off.

Review 37 (2018-09-21 - Rating: 5)
The company’s rental application portal is awesome. It’s now an app for that. Love the accessibility to have at my fingertip on my IPhone.

Review 38 (2023-08-04 - Rating: 4)
Nothing but positive thoughts. Love Santiago and Julie-always on top of any issues. 💯😊

Review 39 (2020-08-05 - Rating: 5)
I am so thankful for Emily and how she helped me with a problem I was facing. She was understanding and acted quickly.

Review 40 (2018-09-04 - Rating: 5)
Pinnacle Property Management is by far my favorite and I look intend to stay withing their communities for some time.

Review 41 (2019-07-10 - Rating: 5)
The Managenent at,the Rosemonts @ Mission Trails Townhomes...Are very Polite & nice they greet you with a warm welcoming when entering the office & very helpful with assisting you with your questions or corcerns!

Review 42 (2017-12-05 - Rating: 5)
I lived at Timberlinks over 10 years and love it. They have a friendly staff and helps me with any questions I have.