Community Archives

Located in Houston, Texas

Address: 1225 Alma Rd, Richardson, TX 75081, United States

Phone: +1 833-462-3627

Rating: 4.9

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-20 - Rating: 5)
Wendy at Community Archives is hands down the best with customer service and turnaround time with assistance in matters. Great experience working with her!!! - I am editing my review today because I worked with another contact at community archives, her name is Junie, she was extremely fast and helpful with her customer service and turnaround time with my issue and got it resolved within the hour!! She was amazing to work with this morning!! 5 stars across the board.

Review 2 (2025-02-26 - Rating: 5)
Cherry was the most helpful and pleasant person I spoke with while trying to get the information I needed for my Client. Cherry was knowledgeable and could even anticipate the questions I had and she was ready with the answers. She also offered a solution on how to formally provide my Client with the answers to his questions. What a great professional resource!

Review 3 (2025-02-18 - Rating: 5)
Wow, talk about great customer service, I sent an email out with some information on a file we previously closed and funded, but left an important document out, so I emailed it to their support system, and not only did I receive an email, I received a phone call thereafter by Diane in the Dallas area...within a 1-minute span, just to confirm that 1 she received my email and 2 to further extend the received document and what comes after and if I needed help with anything else, Thank you Diane for your quick response and your professionalism! Have a great day!this below was my contact.....DianeShopper Support Team MemberCommunity Archives® – To bring positive impact and meaningful value to every community.1225 Alma Road, Suite 100 | Richardson, TX 75081

Review 4 (2025-01-27 - Rating: 5)
Anne is the best! I had a time sensitive document that we needed for a lender requirement and she has helped me tremendously to get the report delivered asap! I am very impressed by her quick response and delivery. She was very helpful and very professional! Highly pleased and recommended!

Review 5 (2025-02-27 - Rating: 5)
AWESOMENESS. WOW!Ms. Claudia was so patient with me because I am not “Computer Savvy”.A. She took her time with me,B. explained the “Steps”I was going to beC. “taking” to pay for myFirst Month’s “HOA Fees”D. AND WAS SOUnderstanding, calm, politeand she trends-endedE. her patience by the manner she kept sayingto me..F. it’s Alright. take your time,G. I am here to help you..”Please 🙏 tell Ms. Claudia -I truly and Deeply appreciated her Patience, her Kindness and above- she treated me with and Love.💕Mrs. Andrea L. Rodriguez

Review 6 (2025-02-26 - Rating: 5)
Community Archives were incredibly helpful with assisting me in getting the Financial Update in time for closing! Wendy and Gillian both were very responsive and provided excellent customer service! I was incredibly satisfied with their services!

Review 7 (2025-02-16 - Rating: 5)
I am a Mortgage Broker and in need of the services that Community Archives offers. I recently had an issue with a condo questionnaire I order. I called customer support and spoke to Gillian. WOW! I was thrilled to get her as she was extremely helpful and resolved my issue by end of business day-along with Angie who also stepped in to help. WOW! It was a great experience! Keep up the good work and professional customer service!!

Review 8 (2025-01-30 - Rating: 5)
Cherry was very helpful! She called several times to try and reach me and when we didnt connect, she sent an email. Then after I replied to the email, she followed that up with a call. She was able to give me efficient, professional, and friendly customer service.

Review 9 (2025-01-09 - Rating: 5)
I had the pleasure of working with Rochelle, and I cannot speak highly enough of her professionalism and patience. From the beginning, she took the time to thoroughly address all my questions and concerns, no matter how small. Her knowledge and attention to detail were invaluable, and she went above and beyond to make sure I fully understood every aspect of the process. Rochelle’s friendly and approachable demeanor made the experience smooth and stress-free. If everyone worked with her level of dedication and kindness, the world would be a better place! Thank you, Rochelle, for your outstanding support.

Review 10 (2025-02-20 - Rating: 5)
I had a problem trying to place an order for resale docs. System would not recognize the address that I knew was managed by this property manager. When I called it took fewer prompts than I thought it would to get to a live person (I think his name was Christian) who sounded US based. He schooled me on how to order based on association name instead of address. He knew the workaround very time the system balked and was unresponsive. I give him all 5 stars for overall knowledge of the system and patience with a curmudgeon. They should give him a raise. I give their system no stars for not being intuitive enough for me to figure it out on my own.

Review 11 (2025-01-31 - Rating: 5)
This is the best experience I have had when trying to obtain condo documentation. It is usually a very painful, drawn-out process. Ann has been spectacular providing quick follow-up with the items I need and calling to make sure I received it.Diane was also great as she is the one who emailed the documentation needed.

Review 12 (2025-01-30 - Rating: 5)
I recently requested customer support to update my name in my profile and confirm my access. I was pleased that Wendy called to follow up in a timely manner. She was polite, professional, and very helpful. She was able to confirm that tech support was able to update my access albeit not able to update my name as requested. Overall, great service from Community Archives.

Review 13 (2025-02-24 - Rating: 5)
Gillian was very helpful with multitude of technical issues I experienced today. She helped me resolve them all very quickly. Her customer service is great.

Review 14 (2025-01-13 - Rating: 5)
I am a mortgage broker and was given this site at the last minute to get the documentation I needed. Ann was so helpful and professional that it relieved a lot of our stress in closing this loan. She was wonderful to work with and the Community Archive site is very very easy to navigate and use. Thank you so much!

Review 15 (2025-02-25 - Rating: 5)
I was transferred to Rochelle in the Community Archive Department when inquiring about HOA information for a property resale. She took down the information I was requesting and assured me she would reach back out in about 40 minutes with the answers to my questions. I received both an email and phone call from Rochelle with the information I needed within the timeframe she gave me. She was both very courteous and professional. Its always refreshing to have such an easy experience with a customer service phone representative.

Review 16 (2024-12-16 - Rating: 5)
I was ordering some condo documents for my clients, and needed some assistance. I spoke with Ann, who was extremely knowledgeable and helpful and very courteous too! When stressful situations arise, it is comforting to have someone who genuinely wants to help and is understanding at the same time... Ann, thanks again, you are wonderful! Cheers!

Review 17 (2025-02-28 - Rating: 5)
Angie was the bright spot of my entire Friday! She was kind, very helpful and solved a problem I have been trying to fix for several months. Thanks so much!

Review 18 (2025-02-06 - Rating: 5)
Urgent help was needed to clarify statement of account charges and Ann came through for me. She was kind and professional. She was knowledgeable and patient. And she helped resolve my matter. Many thanks to Ann!

Review 19 (2025-02-20 - Rating: 5)
Claudine took the time to find an order for an estoppel report being prepared for a property I am purchasing. The report was ordered by others, so I didnt have the info she needed to find it, but she did and was very pleasant with a good command of the phonetic alphabet which greatly facilitates getting info correct over the phone. Of course I very much need this report with a condominium Assoocia involved.

Review 20 (2025-01-10 - Rating: 5)
Wendy was wonderful! She was able to address my needs very quickly. She was friendly and efficient. Thank you for your amazing customer service today, Wendy!

Review 21 (2025-02-21 - Rating: 5)
Angel did a great job resolving my issue. I would highly recommend her based on her strong work ethic and problem solving skills.

Review 22 (2025-02-14 - Rating: 5)
Clau,is an absolutely amazing Rep. she took her time and was very knowledgeable, and we worked together to get the answers I needed.Thank you for being Amazing and so professional! Have an amazing Day & an awesome weekend!

Review 23 (2024-10-29 - Rating: 5)
Christian D was super easy to communicate with over the phone this morning. He was very helpful. The service support that I needed was exactly what I received from him. And I really appreciated his calm demeanor which helped me through what was otherwise a stressful computer process. Thank you Christian!

Review 24 (2024-10-18 - Rating: 5)
Angel’s service was truly exceptional and went above and beyond my expectations. When I requested to expedite my order, she promptly called me and immediately created a ticket for urgent assistance. I deeply appreciate her kindness and quick support

Review 25 (2025-02-20 - Rating: 5)
Cherry was prompt and quick to assist with my issue. I received a call right away with email follow up and then another call. Great service!

Review 26 (2025-02-07 - Rating: 5)
Anna has been a huge help resolving our issues. She was very hands on and calling us back in a timely manor to get our missing documents. She is very helpful and personable

Review 27 (2025-02-27 - Rating: 5)
Wendy did an amazing job helping resolve our issues with opening the resale package. She was kind, patient, and a problem solver!

Review 28 (2025-02-03 - Rating: 5)
Anna was wonderful to work with to resolve an issue with missing HOA documents. As an escrow officer we need to put out many fires within the transaction. It is nice to have someone on the team to assist in solving issues quickly.

Review 29 (2025-02-20 - Rating: 5)
Steffanie was excellent to work with. I called with urgent request to correct an Estoppel. Steffanie opened the ticket, gave me her email address and quickly responded to my request. Not to mentioned, she called me twice within 15 mins to verify the ticket was open and then again to confirm I had everything I requested. When I let her know that I hadnt seen it come in yet, she even went as far as to download the new estoppel and send it to me personally so we could proceed. It was such a blessing to have Steffanie pick up my call!

Review 30 (2024-12-04 - Rating: 5)
Anna was super helpful, very kind and friendly! She looked into what I needed information on, and she did this very quickly. Annas customer service deserves a 10 star rating!

Review 31 (2024-12-20 - Rating: 5)
I am a Realtor® in Minneapolis, MN representing a client selling their condo. Anna was very helpful in accessing documents the property management company was apparently incapable of producing. Having Community Archives as a go-between was a huge benefit to me and my client. So happy to have worked with such an intelligent, competent and thorough individual. Thanks again, Anna.

Review 32 (2025-01-17 - Rating: 5)
I was experiencing error messages in attempting to pay off my rush demands online with my credit card. Different individuals tried to help me numerous times yesterday, to no avail. When Wendy called me this morning, however, all the issues were resolved and the purchase of my new home will not be delayed. Thank you, Wendy!

Review 33 (2025-01-22 - Rating: 5)
I give Anna a 10 star for being so quick. I got everything I needed and resolved in less than 10 minutes. A follow up phone call after my email and an email with the documents needed. Thank you - Emily

Review 34 (2025-01-27 - Rating: 5)
I was unfamiliar with the Community Archives system and desperate to get a re-sale document request ordered. Your employee Christian Dean was very, very patient and walked me line by line through the process. He was absolutely great. He was kind, patient and helped me so much. You should be very proud to have him on your staff.

Review 35 (2025-02-24 - Rating: 5)
Apparently, I clicked the link in the email before sending to the Seller for payment which causes it not to work for the Seller. Cl,au was very helpful in sending the link direct to the Seller as well as to myself again. Clau is very patient, polite and prompt with help. Thank you!

Review 36 (2025-01-15 - Rating: 5)
Rochelle went abive and beyond to assist me in getting the condo docs to me! When she saidnahe would help me expedite the process, I honestly didnt expect anything to be done which is typical from other companies and people who make these promises. However, to my surprise within minutes, I received an email with the condo documents!!!!How awesome it that? Please give her a raise! Hard to find good dedicated workers these days!!!

Review 37 (2025-02-14 - Rating: 5)
I am working to finalize closing statement and I needed clarification and correction on the Paid Assessment Letter. DIANE picked up the call, listen to my explanation of the issue and promised to check the account and to update me. She resolve the issue so quick a posted the updated PAL right away. Her prompt response was amazing and I am very thankful for that. Kiki Chagleva, Legal Assistant with Hymen & Blair P.C.

Review 38 (2024-12-06 - Rating: 5)
The support team is always so fast and resolves any issues with the website or any questions I have instantly! Cherry helped me today and she called me right after I submitted my ticket and I was able to get back into the website to order a condo questionnaire right away. They have a very good support team and ordering through the website is easy!

Review 39 (2025-01-29 - Rating: 5)
Settlement on my home is in two weeks. The Resale documents I had requested 15 days ago were nowhere to be found on my laptop. Apparently, I did something very wrong and the order did not go through. Junie was more than helpful to both my realtor and myself. In fact, the entire archive team is very responsive. Once the order was resubmitted I called Junie to make sure this time it was done correctly. She very graciously took my information and let me know if it had gone through this time. Thank you Junie! Kathy Berezny

Review 40 (2025-01-03 - Rating: 5)
Wendy was amazing! She called within 2 minutes of me emailing the company about my concern and she resolved my issue immediately. Very impressed!

Review 41 (2025-02-27 - Rating: 5)
Clau was extremely helpful and provided excellent support throughout the process. I truly appreciate the effort and responsiveness!- Eunice-

Review 42 (2024-12-27 - Rating: 5)
Annalyn Salomon was terrific. She called me back after finding information. She stayed online while assisting me with the online account. She walked me through the ordering process. This was during the holidays. Thank you for your attention and care. This gave me peace of mind as my closing date in a few days.

Review 43 (2025-01-27 - Rating: 5)
I was having a very hard time obtaining certain documents and was feeling frustrated, but Michael Hundy and Angie Schwab were absolutely wonderful, they went above and beyond to help me obtain the information needed. I truly appreciate their customer service and dedication, and they deserve to be acknowledged.

Review 44 (2024-10-15 - Rating: 4)
Ann was EXTREMELY helpful in clarifying our issue in trying to obtain the Master Insurance policy on a condo development here in Charlotte. This process, in my opinion, needs to be more streamlined by CAMS in order to better service its clients. Though Ann had nothing to do with that part of things, she was the perfect representative to respond quickly and clearly as to what the procedure was.

Review 45 (2025-01-22 - Rating: 5)
I missed an email from Community Archives and found it 3 weeks later, the day before our closing. I contacted Community Archives and spoke with Cherry Villejo. The email said you didnt have this property, however, Cherry let me know it was due to not having the right seller in title. We had closed on this property 4 months prior, so I couldnt figure out how you had the wrong information. Long story short, I was able to send Cherry the Deeds for the past two closings and I had my HOA letter within an hour of sending her that documentation. This is amazing. She was very professional and handled this issue with ease and calmness. Thank you so much for employing people like Cherry. She was wonderful. Shirley Morgan, First American Title

Review 46 (2024-10-11 - Rating: 5)
I had a fantastic experience speaking with Jay on the phone today! He was incredibly helpful in confirming our payment and providing the completion date for the Darbey Knoll property. Jay’s professionalism and clear communication made the process so much easier for us. I truly appreciate his support and guidance. Highly recommend!

Review 47 (2024-10-31 - Rating: 5)
I spoke with Nina this morning and she was friendly and extremely helpful. I needed a receipt and forgot my password so I opted to speak to a rep. I was so happy that Nina was available. She took care of getting me my receipt and emailed it to me while I was on the phone with her. She followed up to see if there was anything else she could do to help me. She is terrific. Very knowledable, efficient and kind. Overall a six star interaction from my perspective. Thank you Nina

Review 48 (2025-02-26 - Rating: 5)
Gillian was very helpful and responsive to my inquiries. Her team was also fast and thorough in their responses. Thank you!

Review 49 (2025-02-14 - Rating: 5)
Claudine was amazing! She was very efficient in helping me solve the issue with my order. Today was a great day!

Review 50 (2025-02-27 - Rating: 5)
Order was blocked until documents could be uploaded. That was done and Clau followed up with a phone call right after to confirm we were good. Very quick service.

Review 51 (2025-02-25 - Rating: 5)
Gillian and Angie were very professional and knowledgeable. They quickly resolved my issue. Community Archives is lucky to have them!!

Review 52 (2025-02-12 - Rating: 5)
A 5 star shout out to Rochelle! She was efficient, professional and on point! Everything was taken care seamlessly within minutes. Very pleased!!!

Review 53 (2025-02-20 - Rating: 5)
Wendy was very helpful. She is very patient, respectful and pleasant! You should be very proud to have an employee like Wendy!!

Review 54 (2025-02-19 - Rating: 5)
Christian Dean was a pleasure to work with in getting the necessary documents ordered that we needed for closing in time. He was patient and walked me through the entire process! Thank yiu Christian 😀

Review 55 (2024-12-06 - Rating: 5)
I was helped by Cherry in ordering the resale package. She was extremely courteous, professional, knowledgeable, and willing to help. The interaction was smooth which allowed me to navigate through the process with effortless ease. Really loved working with her.

Review 56 (2024-10-14 - Rating: 5)
Wendy was excellent with her customer service, knowledge and expertise in getting my questions answered for an HOA community quickly and efficiently. I had called a few times and wasnt able to get any answers and then when I talked with Wendy she was able to get it solved. Thanks again

Review 57 (2025-02-18 - Rating: 5)
Christian was super helpful in gaining access to ordering the resale packages I needed. He was thorough, knowledgeable and friendly.

Review 58 (2024-12-12 - Rating: 5)
I cant rave enough about the customer service I received from Ann. She was amazing about keeping me in loop, while she worked to resolve the issue. She was professional, yet friendly. Thank you again, Ann!

Review 59 (2024-11-01 - Rating: 5)
Joy was the lovely woman who helped me today. She was kind, patient, and professional, and she helped direct me to the right person to help with my particular issue. Id be happy to have her help me in the future. She was great! Thanks, Joy! 😊

Review 60 (2025-02-04 - Rating: 5)
Diane provided me with a great costumer service. I am a mortgage loan processor, and I called them get an information about a specific HOA for one of my files and Diane provided me with the requested information in the same minute. 5 star service.

Review 61 (2025-01-09 - Rating: 5)
Wendy was able to help me and my co-worker Tracy with an emergent issue and got it all settled and fixed and filled us with relief all withing 15 minutes. Great service!

Review 62 (2025-02-05 - Rating: 5)
Angie is the best - after a full day of trying to get ahold of someone and trying to get a form filled out and also trying to get someone to understand my situation, she called and helped me while she was on the phone with me with a ton of patience. She did exactly what she said she would and got it quickly - Angie is a gem

Review 63 (2025-01-29 - Rating: 5)
Rochelle C. - Was very helpful. Her professionalism and quick response to my issue was greatly appreciated. My issue was resolved in a timely matter. Thank you again, Rochelle. you Rock!!!

Review 64 (2024-12-04 - Rating: 5)
As you all know HOA Management Companies are always so busy handling their day to day duties as well as homeowners requests that there is not enough time in the day to complete everything. It isnt every day you get top notch customer service from an HOA Management Co. unfortunately, but today I received the VERY BEST from Ann! She was so helpful, kind and answered my question within minutes of calling. Kudos to you Ann! Thank you for your help. Take Care!!!

Review 65 (2024-11-27 - Rating: 5)
Note that I am an attorney, and this is my daughters gmail account. Notwithstanding this, I would like to extend praise and gratitude to Ann at Associa for working through an issue quickly, efficiently and with the utmost courtesy. She is smart and understood immediately what the issue was and solved my problem quickly. Her superiors should know this. Her work ethic deserves the highest commendation.

Review 66 (2024-10-08 - Rating: 5)
Struggled for 2 days to resolve my issue with technical problems and payment. When I called back again, I spoke to ANN and she recognized the problem immediately and walked me through it in less than a minute. She stayed on the phone and made sure everything went smoothly. Excellent rep to deal with.

Review 67 (2025-02-11 - Rating: 5)
Linda brown was amazing. I’ve called in a couple of times and spoke to multiple different agents but she’s the only one that actually help me and got my issue resolved.

Review 68 (2024-10-28 - Rating: 5)
Wendy was so helpful. She called our client and walked her through on how to make the payment for the hoa resale docs right away. Once the payment was made she called me to inform me the payment was complete. Now that is service. Thank you Wendy. We need more people like you in service.

Review 69 (2024-10-17 - Rating: 5)
Our condo closed faster than we expected and the two-week period for the preparation and delivery of condo documents reached the end. Our closing had been scheduled for a week from now and we needed to get the docs to the buyer to start the 72-hour clock. I called to check on status and Linda, who took my call, listened carefully, sympathized, and made a personal effort to reach out to the preparers & check on the status. The preparers were wrapping it up and so she called me back to let me know. Very grateful to her for kind and thoughtful treatment. The email package came minutes later.

Review 70 (2024-12-23 - Rating: 5)
After dealing with many other Associations I was very pleased todeal with Angel today. She stayed on the phone while Iwas able to accomplish my Order and I give her 5+ stars.

Review 71 (2025-01-29 - Rating: 5)
Wendy was wonderful to work with. She allowed me to put her on hold while I got the other attorney on the phone, and we got everything done. Thank you, Wendy.

Review 72 (2024-12-17 - Rating: 5)
I was a little stressed out and may have been rude to Anna. She calmed me down, listened to what I had to say even when I cut here off several times. Kudos to her and her professionalism. I apologized and realized my rudeness. Thanks Anna for being you!!!

Review 73 (2025-02-07 - Rating: 5)
Angel was such a great help. She was so helpful and answered all my questions. Thank you so much for your outstanding customer service.

Review 74 (2024-09-20 - Rating: 5)
Wendy answered all of my questions and processed my request swiftly. Although I was not necessarily pleased with not being provided credit for the 5 days I have been waiting to have the Lender Questionnaire package request processed. I had to pay an additional $40 to wait another 5 days when 5 days had already passed. She was professionally pleasant.

Review 75 (2024-12-18 - Rating: 5)
Because time was short and I didn’t want to create an account for one-time use, I called customer service. Cherry was calm, cheerful, helpful, and proactive, made sure I would have everything I needed in time. Excellent service.

Review 76 (2024-12-17 - Rating: 5)
I called in reference to a question about locating my CIC Resale Package. Christian was very patient and listened to my concerns. His knowledge and expertise helped trouble shoot the problem and it was resolved without incident. Christian is definitely an asset to the company and is a Truly Superior Employee. Thank you Christian for your help today!

Review 77 (2024-11-25 - Rating: 5)
Ms. Gillian Rafon was extremely helpful a few minutes ago. I was having difficulty updating an earlier order for a revised 6(d) Certif (hard to use software) and she was able to confirm that the change in closing date that I requested for my second order went through OK. She was polite, focused and efficient. I also have praise for a colleague of hers, but we lost the line and I didnt take note of her name. Thank you, again, Gillian!

Review 78 (2025-01-07 - Rating: 5)
My experience today with Wendy was excellent. She was very patient with my request. I would give her a 5 star rating.

Review 79 (2025-02-14 - Rating: 5)
Claudine helped me after 5:00 on a Friday obtaining an updated Estoppel. She is very kind to speak with and has good knowledge of the clients needs and the importance of the information on the Estoppel. I appreciated her assistance.

Review 80 (2024-12-10 - Rating: 5)
Linda was the first person who helped me who knew what to do, was clear in next steps, and got me to the right people! Thanks so much Linda for your help! You deserve kudos for your excellent customer service.

Review 81 (2024-10-11 - Rating: 5)
Amazing response time. I sent an email with an inquiry and was called to advise by Wendy V. within minutes! She addressed the issue in detail and was very personable. We need more Wendy Vs in our customer care locations.

Review 82 (2025-02-17 - Rating: 5)
Wendy was a wealth of knowledge regarding the ordering of HOA resale packages for the Oxford Square Community. She answered all of my questions thoroughly!! Gina Matthews, Long and Foster

Review 83 (2024-10-16 - Rating: 5)
Linda did a great job today with order. Great customer service and very competent person. We need more Lindas in this world, believe me. Linda saved the day once again (10.15.2024). She made it happen and everyone has the documentation that is needed for closing. Valuable employee to say the least.10.15.2024

Review 84 (2025-02-24 - Rating: 5)
Christian was able to quickly and easily help me with some account issues. He was friendly and super helpful.

Review 85 (2025-01-15 - Rating: 5)
Wendy was great and professional. She handled my ticket in record time and Im grateful for her help. Thank you Wendy!

Review 86 (2024-12-20 - Rating: 5)
Junie who was helping me today is very professional and responsive. She followed up our request with the community management company, EMB in Redmond, poorly performing on every request from every homeowners in the community, and finally we got the time sensitive documents with her help. We appreciate her hard work.

Review 87 (2025-01-15 - Rating: 5)
CHRISTIAN was a great CSR (customer service rep)! He listened well, was patient, and walked me thru the technical process and fields to complete my task. I had to call back to add an expedite request and he explained all my options so I made the right choice for my situation. I wish more CSRs were as competent, pleasant and patient!

Review 88 (2025-01-27 - Rating: 5)
Cherry was very kind and helpful assisting me with setting up my HOA account. I wish this is the kind of service every customer service rep will provide.

Review 89 (2025-02-03 - Rating: 5)
I had an amazing experience with Wendy Villostas. From start to finish, their customer service was exceptional. Every question I had was answered promptly by her.

Review 90 (2024-11-12 - Rating: 5)
Wendy was extremely professional, knowledgeable, helpful, and polite. She provided clear instructions, and directed me in the areas that I needed to be. Thanks for your help. Definitely a great attribute to your agency.

Review 91 (2025-02-19 - Rating: 5)
Gillian was very helpful in addressing our request. She was a pleasure to work with.John I.

Review 92 (2024-10-04 - Rating: 5)
Lia was very kind and helpful. She was helping me resolve an issue that was out of her control but she stayed on top of things and gave me trust in her that she would find a resolution. I would give the preparers at Community Archives 2/5 stars because of the few errors they made, their lack of timeliness, lack of communication and how hard it was for Lia and I to get responses from them. But Lia gets a 5+ stars because she was prompt, communicative and very kind. Thank you Lia!!

Review 93 (2025-01-23 - Rating: 5)
I was having difficulty using the website site. I called Community Group Customer Service and got Clau. She was very patient in talking me through the process to get me the information needed. There was a little language barrier in the beginning, However, together we accomplished what I needed.

Review 94 (2025-01-14 - Rating: 5)
Angel (Gel) Torrecarrion is an amazing customer service agent. She is prompt to return calls and emails, not only she addressed my questions, she followed up with me , Keep up the good work.

Review 95 (2024-10-16 - Rating: 5)
I was having some issues with an order that was being blocked- i called and spoke with Jeric JAY and he was able to get me all taken care of quickly. The total call lasted 5 min when Im usually on hold for 30!Very happy Jay was who answered my call today and was able to get my order taken care of.Thank you!

Review 96 (2024-12-19 - Rating: 5)
Ma.Annalyn Salomon was professional and responsive to my need. She took care and follow up to ensure my request was completed. Thank You!

Review 97 (2025-01-29 - Rating: 5)
Had to end up calling Christian 4 times in one day because I needed help and had a ton of questions. Each time he was very patient, polite, and extremely helpful. Thank you!

Review 98 (2024-11-09 - Rating: 5)
Linda Brown was AMAZING! She was so kind, friendly and extremely helpful! Linda made my day and is truly a great example of customer service. Ty Linda!!

Review 99 (2024-11-07 - Rating: 5)
Excellent customer service! Very professional and help, this representative resolved my issue efficiently and left a very good impression of Community Archives. I greatly appreciate the extra help, and I look forward to doing business with this company again in the future!

Review 100 (2025-02-11 - Rating: 5)
Christian was very helpful and he gets 5 stars, however your portal for ordering estoppels and having to pay the estoppel upfront gets 0 stars as does your update ordering process and 7 day turnaround for the update. It is all a ploy to get us to pay a rush fee so you can make more money for providing title with a few pieces of paper

Review 101 (2024-12-05 - Rating: 5)
Christian was extremely polite and patient. He gave me excellent customer service. I think you will make a great employee relations manager.Thank you again.

Review 102 (2025-01-23 - Rating: 5)
Anna Salomon was extremely helpful! We were able to resolve our blocked order very quickly. Very communicative and kind.

Review 103 (2025-02-21 - Rating: 5)
Excellent workmanship, professional and went the extra mile to provide with the assistance needed. I was able to close on time because of her help.

Review 104 (2025-01-02 - Rating: 5)
Juni was THE BEST. She was so helpful, and helped me get something I was impossible to get in one day, back within an hour. So kind, so helpful, and very thorough!

Review 105 (2025-02-21 - Rating: 5)
Amazing response time. ROCHELLE was very helpful with everything I needed. Truly made things easy. TY very much.

Review 106 (2025-01-09 - Rating: 5)
Christian was very helpful in troubleshooting my access to the electronic version of the documents. (The request website could be a bit better designed to support one-off requests.)

Review 107 (2024-09-24 - Rating: 5)
The team members are really helpful. We have a urgent request. And we were able to get the condo questionnaire back within 2 days. Especially Cris Limbo. She made sure the order was rushed and keep me updated for the process. Amazing experience.

Review 108 (2024-12-02 - Rating: 5)
Wendy was a tremendous help today! My prior calls regarding my problem were unsuccessful at helping me but Wendy knew just what to do. Very pleasant and patient too! Thank you Wendy!

Review 109 (2024-12-19 - Rating: 5)
I sent an email to Community Archives to find out what I needed to do to update a Resale Certificate on their website. Cherry from Community Archives called me within minutes to explain to me how to do it! Great service & very helpful! Mickey

Review 110 (2025-02-12 - Rating: 5)
Junie was great to work with! Followed up with me to make sure I received the items I needed. Very helpful!

Review 111 (2025-02-19 - Rating: 5)
Rochelle was wonderful! I needed a document expedited rather quickly, and she was able to make it happen.

Review 112 (2024-10-30 - Rating: 5)
Linda Brown was Wonderful. She was very courteous and thorough. We were in a time crunch and she made everything so much better! Thank you, Linda.

Review 113 (2024-12-30 - Rating: 5)
I really appreciated the speed and professionalism with which Wendy handled my order. We were able to close on time with no issues, and she assisted even after the order had been closed.

Review 114 (2024-10-10 - Rating: 5)
I am dealing with HOA document companies daily for my job. Community archive is always so great to work with. Linda Brown was AMAZING! I called needing assistance with an order and she was able to get me exactly what I needed. Called me back and made sure I had everything I needed. Customer service was 10/10. thank you Linda!Had another amazing experience with Ann. Community archive has the best customer service. Thank you so much for your help Ann!!! they are so knowledgeable and helpful.

Review 115 (2024-09-17 - Rating: 5)
Lia continues this companys tradition of excellent service. I had an issue that was my inability to type in information correctly. Lia had extreme patience and stayed with me until we figured it out and I was comfortable with the resolution. She enhances the overall Community Archives brand.

Review 116 (2025-01-24 - Rating: 5)
Rochelle was very kind and responsive. I highly recommend her. She went above and beyond to help, making it a pleasure to work with.

Review 117 (2024-12-16 - Rating: 5)
UPDATED 12.16.2024I just had another excellent experience with Community Archives. We are at closing and the seller advised that he paid the HOA Dues for December! They dont have a copy of their cancelled check and we now had a problem. I called and spoke with LINDA BROWN who was so very pleasant and very helpful. Ive spoken with several people at Community Archives in the past, and Linda was just as pleasant and helpful as the others. She was able to provide me with the information we needed to proceed with the closing. Its nice to feel like we are all on the same team!UPDATED 11.22.2024This is another shout out to Cris Limbo! I was expecting my update by 6pm of previous day due to a scheduled closing. I called and she answered the phone and she came through!Shout out to Cris Limbo! The due date on the Statement of Account was Labor Day and I was concerned since we needed it for the next day. I called a week in advance and spoke to Cris who contacted the management company and got me the statement by the Friday morning before the holiday weekend! She even called me back that Friday to make sure I received it! Well done!Another shout out to Wendy Villostas who addressed the attorneys questions regarding information that was provided on the Statement of Account. Very professional.

Review 118 (2025-01-08 - Rating: 5)
ANGEL was a pleasure to work with, she was responsive and assisted me in working through a few obstacles when processing my order.

Review 119 (2024-12-12 - Rating: 5)
Anna was awesome!! I was locked out of the system and stressed because I could not access it, but she was incredible! She was kind, friendly, knowledgeable and most defiantly helpful!

Review 120 (2024-12-23 - Rating: 5)
Cherry went the extra mile to help resolve my issues and address my concerns. She was very pleasant, courteous, knowledgeable and friendly. She kept in touch until all my issues were resolved. Great customer service!!!

Review 121 (2025-02-27 - Rating: 5)
Angel was amazing and very helpful and answered all my questions and did everything she can to help. Thank you fir your services.

Review 122 (2025-02-26 - Rating: 5)
Wendy was very caring and helpful to me ordering needs.I am very happy with her customer care

Review 123 (2025-02-12 - Rating: 5)
Cherry Villejo is awesome. I had to revise a form at the last minute and she was able to change it for me right away. Very helpful!

Review 124 (2024-09-25 - Rating: 5)
Wendy was amazing! She solved my request quickly and efficiently. Highly recommend her for any assistance you might need. Great service!

Review 125 (2025-02-11 - Rating: 5)
I had a blocked order for an HOA resale package on a property. I called Community Archives and spoke with Rochelle Calara, she checked my file to see if anything looked out of the ordinary. Took down my info. and was going to speak with her supervisor. She called me back in 10 minutes and told me it was taken care of. I received an email immediately with the HOA documents. Thank you Rochelle for your prompt attention in this matter.

Review 126 (2024-11-22 - Rating: 5)
I am a loan officer. When I refinance a loan for a borrower, the lender needs a copy of the master insurance policy. While other supporters served me well, Wendy was the most helpful supporter at Community Archives. With her help, I was able to get the copy of the master insurance policy that the lender needed. Wendy is an excellent problem-solving team member.

Review 127 (2024-11-05 - Rating: 5)
I wanted to acknowledge the awesome customer service I just received from Cherry at the Community Archives. Shes very knowledgeable, courteous, and helpful. Thank you for an outstanding customer service!-Dorothy

Review 128 (2025-02-26 - Rating: 5)
Rochelle was very professional, prompt and handled my requests efficiently. An exemplary employee!

Review 129 (2024-10-01 - Rating: 5)
Wendy Villostas was super helpful. We emailed the customer service email for some assistance, and our problem was resolved in less than an hour. And its not all the speed. You can feel her intention to assist us. She wanted to help us. Thanks, Wendy.

Review 130 (2024-10-03 - Rating: 5)
Wendy in customer support was amazing! She was very friendly, responsive and followed up on a matter with ease. Thank you so much, Wendy!

Review 131 (2024-08-13 - Rating: 5)
I was extremely satisfied with the manner in which my issues were resolved timely by Chris, one of the Shopper Support Team Members. She had taken her time to attend to my needs and made sure I had nothing outstanding. Great job, Chris!! You made my work a whole lot easier!

Review 132 (2024-12-10 - Rating: 5)
Ann is so friendly and very helpful. She stayed on the phone until I completely resolved my problem. Great job Joy

Review 133 (2024-10-15 - Rating: 5)
I had an awesome experience with Linda Brown of Community Archives. She was super friendly, nice, knowledgeable, and responded very quickly! I appreciate your help Linda save our transaction :)

Review 134 (2024-12-03 - Rating: 5)
Joy Salarza was very helpful in confirming my borrowers monthly HOA fee amount. I appreciated her responsiveness and customer service.

Review 135 (2025-02-13 - Rating: 5)
I am a 33 year veteran real estate attorney who admittedly despises third party platforms to order condo resale docs. There was a maddening loop on the Community Archives site preventing me access to anything. It baffled multiple CSR people who, to the last, had no interest in taking the problem next level to help me resolve it. THEN enter Christian Dean. Im not even sure what department Christian is in because he does the work of three and then some. He stayed on the issue, continued to email and call back with trouble shooting options, worked through the matter end to end with me in a timely manner and professionally endured my snarky, mounting frustration. Be warned Community Archives, someone is going to steal this great employee out from under you. Hes that one in a million worker and I suggest you give him a very big raise. Thank You Again Christian!!

Review 136 (2024-10-04 - Rating: 5)
Great experience with Community Archives on my real estate transaction. Jeric Jay Catubig provided excellent service. Took ownership of a difficult issue and followed up via email and call until it got resolved. Jay was professional over the phone and via email communication, attentive, and most importantly caring. I am glad Jay was the one assisting and I was in such competent hands!

Review 137 (2025-02-26 - Rating: 5)
Rochelle was very helpful and very nice to work with. She got the information that I needed very quickly.

Review 138 (2024-10-15 - Rating: 5)
Linda took my call in regards and was very helpful from the beginning of the call to the end of it! Quick proactive and problem solver! She was great

Review 139 (2024-11-01 - Rating: 5)
Christian was extremely knowledgable in assisting me in navigating the ordering of Resale disclosure package He went above and beyond in patience and a great attitude throughout the entire process. Thank you kindly it was much appreciated.

Review 140 (2025-02-11 - Rating: 5)
Wendy was friendly, and handled my request promptly and even stayed on the phone to wait and confirm the docs were received ok. Great job.

Review 141 (2025-02-10 - Rating: 5)
Had a little technical issue call support and Anna was able to take care of it with in minutes.

Review 142 (2025-02-04 - Rating: 5)
To some degree confusing software and on the other hand, phone assistance, great patience and guidance. It still makes no sense to me that the clients info appeared saved, yet no order indicated on my sign-in.

Review 143 (2024-10-28 - Rating: 5)
Linda Brown assisted me today and did an amazing job! My emergency turned into an amazing conversations with a lady that was knowledgeable and compassionate! Thank you again!!!!

Review 144 (2024-09-25 - Rating: 5)
Darwin was very responsive and helpful. He got the information I needed quickly and was very professional communicative. He even followed up with a call to make sure I had what I needed.

Review 145 (2024-12-19 - Rating: 5)
Wendy was fantastic and got my order completed almost immediately. She is an asset to this company! Looking forward to my next order.

Review 146 (2024-10-31 - Rating: 5)
Darvin showed enormous patience and was very helpful, in spite of the fact that hour process is entirely bonkers. Your it person should be fired for providing the most user unfriendly site ever, Its a wonder Darvin was able to help me navigate - to his credit

Review 147 (2025-01-17 - Rating: 5)
Annalyn was very helpful and took care of my issue promptly. She was very polite. Valuable employee at Community Archives.

Review 148 (2025-02-20 - Rating: 5)
Wendy was super helpful and she resolved my issue really fast!

Review 149 (2024-12-02 - Rating: 5)
Linda Brown is a true professional. I had an issue accessing HOA documents and she helped resolve the problem within minutes. Thanks for the excellent service Linda!

Review 150 (2025-01-10 - Rating: 5)
Cherry was so very helpful and a pleasure to speak with this morning in finding an order for my client, and emailing me a payment link, as well as emailing my client.

Review 151 (2024-12-19 - Rating: 5)
Wendy was super responsive in her support of documentation requests. Made this easy and quick. Thank you so much!

Review 152 (2025-02-27 - Rating: 5)
Thank you Christian for giving me the extra support I needed today via both email and a phone call! I appreciate the help! : )

Review 153 (2024-12-12 - Rating: 5)
Christian was very helpful. He listened as I explained my problem and he talked me through the correction. Very patient and polite. Well done in choosing Christian.

Review 154 (2024-10-14 - Rating: 5)
Jay was excellent in his customer service.I really appreciate all the hard work on his end helping us get our file to closing!Thank you again very much!

Review 155 (2024-10-08 - Rating: 5)
I tried to place an order yesterday for a closing for this Friday, but the order would not allow me to pay for it. I called in an angel helped me by sending me a new payment link and staying on the phone with me to ensure that the payment went through and that the order was processed. Thanks again, Angel great job.

Review 156 (2025-02-18 - Rating: 5)
Junie was a great help, needed help with placing an order.Patient, and knowledgeable, thanks for your help.

Review 157 (2025-02-12 - Rating: 5)
I used Community Archives to receive the HOA resale documents to sell my house. While Community Archives was unable to deliver my documents on time due to an internal error, Steffanie was very helpful during a stressful situation. Her communication was punctual and efficient to eventually get our problem resolved.

Review 158 (2025-02-28 - Rating: 5)
Wendy was a life saver and took care all my issues from start to finish. Thank you Wendy!

Review 159 (2024-09-11 - Rating: 5)
I received wonderful support from Cherry! She has lots of patience and is very courteous and friendly! She helped me with my needs to access the web site and more. Appreciate all you do at Community Archives! Thank you!!!

Review 160 (2025-02-07 - Rating: 5)
Christian was so patient -39 minutes-oh my! in helping my elderly Sellers complete their request for their Seller HOA Resale Package.Not Christians fault, but this system must be overhauled to make it easier to request Seller HOA Resale Package.

Review 161 (2024-11-20 - Rating: 5)
Ann was extremely helpful in answering my questions and resolved my issue very quickly. She even followed up afterward to ensure I had everything I needed!

Review 162 (2024-10-17 - Rating: 5)
Jay was pleasant, knowledgeable and helpful. There was no back ground noise which made me feel like I had his full attention. My questions were answered clearly. Thank you Jay!

Review 163 (2024-09-26 - Rating: 5)
Needed some assistance and Christian D. customer service was amazing. Helped me step by step in creating an account and answered all my questions. Love how quickly i can get someone on the phone with Community Archives.

Review 164 (2024-10-23 - Rating: 5)
I had the pleasure of having Wendy assist me today - she was amazing! Very knowledgeable and extremely patient! Wendy is certainly an asset to Community Archives!

Review 165 (2025-02-28 - Rating: 5)
Rochelle Calais What a pleasure to work with her got back to me within an hour with the information. I need a great person to work with.

Review 166 (2025-02-18 - Rating: 5)
Wendy was amazing and prompt with all the questions and updates that were asked about! Highly recommend!

Review 167 (2024-12-18 - Rating: 5)
Wendy was awesome - I ordered and updated estoppel yesterday and I needed it today I called and she sent it when I was on the phone with her.

Review 168 (2024-10-02 - Rating: 5)
Christian Dean was very helpful and knowledgeable. The Website was a bit confusing but Christian helped me navigate through there and walked me step by step to assure I was all set up for my file/order. Thank you Christian, keep being awesome!

Review 169 (2025-01-02 - Rating: 5)
Great experience with Cherry . She helped me with my needs . Great customer serviceThank you Cherry for contact me with updates . I really appreciate that .

Review 170 (2024-09-23 - Rating: 5)
Christian with Community Archives was an absolute gem to partner with today. He was able to resolve my issue within a matter of a seconds and stayed online with me while I checked my access to make sure everything was cared for. Thanks again, Christian, for your courteous and swift service today!

Review 171 (2025-01-07 - Rating: 5)
Wendy was so great and helped me with all her skills. she went extra mile to assist me with my immediate need. Thank you.

Review 172 (2025-02-13 - Rating: 5)
She helped me out perfectly! I have payment issue and very frustrated to resolve the problem she helped me out very nicely.

Review 173 (2024-09-26 - Rating: 5)
Wendy provided wonderful service over the phone, correcting and re-ordering the updated resale certificate which saved lost time and wasted money (website isnt very user friendly). Unfortunately the quote for the cost of this service was $22.00 more than was quoted over the phone, but we feel comfortable that we will have the resale certificate in a timely manner.

Review 174 (2025-01-02 - Rating: 5)
Anna was very helpful and pleasant. She ensured I was able to complete my request for the resale package.

Review 175 (2024-12-30 - Rating: 5)
Needed a D3. I’d been trying for days. Ana walked me through it, found my error and I’m all set. She was smart, kind, patient! Thanks to Ana!,

Review 176 (2025-01-07 - Rating: 5)
Ann was super helpful in getting me the answer I needed. Very professional, prompt and courteous. Excellent job!

Review 177 (2024-10-15 - Rating: 5)
After a frustrating afternoon of trying to secure documents for my home...Wendy came in like a breath of fresh air...and made a difficult thing..easy! She walked me through everything that I had to do...and wasnt satisfied until I had completed everything to secure my documents! Kudos to you Wendy!!! Many thanks!!

Review 178 (2024-12-02 - Rating: 5)
Angel kept me fully informed as there were delays due to Community Management not performing in a timely fashion. She helped overcome the obstacles and saved the day! Very conscientious and professional.

Review 179 (2024-09-25 - Rating: 5)
Lia was amazing in expediting a delayed payment just 3 days before closing. She heard my concern, and she made sure the documents arrived at the closing attorneys office on time as advised. Thank you Lia!

Review 180 (2025-02-03 - Rating: 5)
Cherry provided great customer service. Her response was very quick and she gave clear instructions.

Review 181 (2025-01-27 - Rating: 5)
In a world that can be so incredibly digitally frustrating, Wendy helped me within one minute of me sending my distress email! Problem solved! Thank you!

Review 182 (2025-01-29 - Rating: 5)
Ms. Lacson was courteous and understood my issue registering for a Resale Package. She also explained when I should purchase the package. She was extremely helpful.

Review 183 (2025-02-18 - Rating: 5)
Cherry Villejo was very accommodating with our request and maintained excellent communication throughout.

Review 184 (2025-02-17 - Rating: 5)
Christian was pleasant and helpful in resolving my technical issues. Thank you so much for the excellent customer service.

Review 185 (2025-01-03 - Rating: 5)
Wendy was so helpful when I called recently! She was professional, knowledgeable and assisted with the issue to resolve the problem. Thank you!

Review 186 (2024-10-17 - Rating: 5)
WOW! Wendy at the Community archives saved me time! She researched and saw I had mistakenly canceled my previous order for documents and assisted me in submitting a new one successfully. She was very patient and professional.

Review 187 (2025-02-18 - Rating: 5)
Rochelle Calara did an amazing job helping with my customer service request!

Review 188 (2025-01-16 - Rating: 5)
I called with an issue and Christian was able to assist me and resolve my issue quickly. He was very friendly and very knowledgeable

Review 189 (2024-12-26 - Rating: 5)
Anne was quickly able to answer all of my questions. She was very patient and provided great customer service.

Review 190 (2024-12-18 - Rating: 5)
I was highly impressed with Christian Deans customer service, he was very responsive to my needs and went above and beyond to resolve my issue.

Review 191 (2024-10-22 - Rating: 5)
My experience with Christian was wondertful! Not only did he provide great service he stayed with me until I was sure I could access my documents. I also very much appreciated a direct number to reach a LIVE person to help me.

Review 192 (2025-02-13 - Rating: 5)
What are team is at the Community Archives!! Claudine and Rochelle are the one who are willing to go extra mile helping attorneys to be well prepared for closing . Thank you so much !! It means all lot !!

Review 193 (2025-01-08 - Rating: 5)
Anna was a pleasure to work with, extremely responsive and made sure our requests were met.

Review 194 (2024-10-06 - Rating: 5)
Darwin is the BEST. All of my questions were answered quickly. Community Archives is lucky to have Darwin on the team. THANK YOU!!I’m not sure where my review for Jeric went, but I would also like to add that Jeric is equally as fantastic. Both were absolutely amazing and a pleasure to work with. They are great assets to the team!

Review 195 (2024-09-04 - Rating: 5)
Ann is the Rock Star today. We needed two quick questions answered for a lending process, and our whole team was struggling to get an answer in a more timely manner. Ann was able to write down the long detailed questions, get those questions to the right person, and get an answer within a matter of minutes. The down side only was navigating a voicemail call system to get to a human, which included getting disconnected during the call system process a couple of times. These were not Anns fault in any way. Once I reached her, she was able to listen and find the solution. Thanks so much, Ann!

Review 196 (2024-10-22 - Rating: 5)
Darwin helped make this order happen!! He was able to expedite my order to the satisfaction of the parties involved. Darwin was courteous and followed up to make sure the order was complete.