5 Star Property Management

Located in Houston, Texas

Address: 1218 Yandell Dr Suite 205, El Paso, TX 79902, United States

Phone: +1 915-228-3889

Rating: 4.7

Services

On-site services
Wheelchair-accessible car park

Latest AC Repair Services in Houston

Comments

Review 1 (2025-01-31 - Rating: 5)
Very professional and knowledgeable team. Very reasonable rates and no pushy, high-pressure tactics. Yvette and Carl and great partners for both property owners and tenants, caring and on top of things. Make sure you contact 5 Star for your property needs!

Review 2 (2025-01-28 - Rating: 5)
After selling our home for more than 22 years and seeing our six cildren move out of town due to better and bigger things for them, we decided to downsize. For now we prefer to rent a house. We have been so blessed dealing with Catherine, Carl, Jessie and David at 5 Star Property Management. Each one of them have been very helpful and have helped us make this transition relatively easy taking into account that we are totally new to the rental market. My special thanks and recognition to Carl. He has been extremely helpful and patient. His comitment to customer service is just Outstanding!.

Review 3 (2024-11-27 - Rating: 4)
Catherine was great and very responsive to our emails. The leasing process was simple. The application is a little extensive but I do understand the necessity of it. We tried scheduling a viewing but kept getting referred to the visual tour and couldnt get an in-person tour scheduled which would have been nice.

Review 4 (2025-01-15 - Rating: 5)
Though we are still at the beginning stages Daniel & Catherine have made this process quick and as smooth as possible. From guiding us in the right direction for a sooner house tour to quick emails. We are hopeful & look forward to continuing business with this company.

Review 5 (2024-11-27 - Rating: 5)
Big Thank you to Tania she’s resolved my problem very quickly and professionally.Great communication great customer serviceThe process was very easy everything was explained perfectly never had any issues on contacting anyone.I highly recommend 5 Star Property management.

Review 6 (2024-10-01 - Rating: 5)
The Entire % Star Property Management Team has been amazing from my initial phone call. They have been flexible and compassionate and fine above and beyond to ensure that I get into the property that best fits my needs. Extremely grateful for them all, especially Carl Santos 🙏

Review 7 (2024-12-02 - Rating: 5)
Just rented out the cutest home, that has everything we need. Move in was a breeze with the virtual process, and the home was very clean. I was also happily surprised to see cleaners the first morning freshening up our yard! Definitely went above my expectations.

Review 8 (2025-02-03 - Rating: 5)
Catherine Alcantara, A. Daniel Alu, and Carl Santos were all so very helpful in helping my family and I get our home! They kept us updated without asking and were very kind!

Review 9 (2024-09-20 - Rating: 5)
When we relocated back to El Paso, we rented a home from 5 Star Property while our house was being remodeled. While there have been many delays in our remodel, we have had to extend our lease. Julie and her team have been incredibly helpful and able to accommodate our requirements. Thank you!

Review 10 (2024-08-30 - Rating: 5)
5 Star Property Management has been great to work with and quickly found qualified tenants for our home. Daniel and his team are easy to work with and clearly communicate every step of the way. I look forward to working with them for a long time.

Review 11 (2025-01-15 - Rating: 5)
My moving process was super fast, no hustles or issues!Highly recommend for Military community that is PCSing to Fort Bliss/ El Paso area.

Review 12 (2024-08-24 - Rating: 4)
Daniel and his team were able to help me rent out my house in a timely manner. Everyone in his team is very friendly and willing to help. If you are looking to rent out your house I think they are a very good choice for a good price.

Review 13 (2024-11-11 - Rating: 4)
I love the way the whole thing is setup for the protection of both the landlord and tenant but I don’t appreciate the fact that I had to basically know Real Estate for me to even be able to go through the process of it all because there wasn’t a proper Realtor or someone guiding us through the whole Lease Agreement and even for viewing the property I had issues until you recommended me someone who could show me the property Its very important to note these factors because if you guys call yourself 5 star property management then Im sure this is great feedback on how to improve for future residents. Im in the real estate business myself and that is why I was able to understand most of the wording used etc but when talking to the customer service line it was also brought to my attention that the messages used to explain to tenants something they quite didn’t understand are too professional for a regular person who doesn’t quite understand basic real estate vocab. But thats my reason to why I only put 4 stars instead of 5. Thank you!

Review 14 (2024-11-13 - Rating: 5)
I am beyond ecstatic with the rental application and lease document signing with the entire team at 5 Star property management. They made it so easy.Thank you so very much.

Review 15 (2024-10-13 - Rating: 5)
Great people to organize and coordinate with. It was extremely easy and pleasant to find my rental home, which is awesome and I can’t recommend them enough. Great job from them and their team.

Review 16 (2024-12-03 - Rating: 5)
I have been renting with 5 Star Property Management for 3 years and it has been a Great experience. They are always helpfull when repairs are needed. Very respectfull crew

Review 17 (2024-08-19 - Rating: 5)
5 Star Property Management was so amazing to work with! They made our home renting experience so easy and kept us informed with every detail along the way! We are excited to be renting with them.

Review 18 (2024-11-17 - Rating: 5)
Happy to be a resident. They are a great team and communicate and resolve questions and requests quickly and professionally. All maintenance issues have been taken care of in a timely, professional and friendly manner.

Review 19 (2024-09-12 - Rating: 5)
Fantastic job 5 Star Properties! Thank you for being so efficient and fast! Ms. Julie and her team are just amazing, helpful, and very professional!

Review 20 (2025-01-24 - Rating: 5)
Very helpful and engaged staff (Catherine and Daniel) throughout the whole process. Highly recommend them!! Great customer service!!

Review 21 (2024-08-29 - Rating: 5)
Julie Anne has been especially attentive in helping me navigate all issues that arise with rental property and prompt in responding to any questions or concerns I may have. Julie made lease renewal easy to manage.

Review 22 (2024-08-26 - Rating: 5)
Spoked with 5 star property, they provided great information for the property I was looking into, they sent me all information needed via email and text within 5-10Mins. I was a able to view property that same day. Everything was approved and signed within 2 days. Greats service wonderful staff. Would recommend if in need if looking to rent a house.

Review 23 (2025-01-10 - Rating: 5)
Thank you, Star Property Management! Your team has made this experience for me easy and peaceful. I appreciate you all!

Review 24 (2024-07-04 - Rating: 5)
Excellent company! Extremely helpful throughout the entire process, left no stone unturned and make sure we were comfortable with every step. Quick responses, open communication - will definitely use their services again in the future!

Review 25 (2024-05-02 - Rating: 5)
5 stars really suits the name for this agency, because that’s what I give them 5 stars on my review. They make the whole process flow nicely, they took every call, and they made us feel appreciated and welcomed. We had a nice experience through the first and last step. Thank you very much Omar and Catherine!

Review 26 (2024-11-20 - Rating: 5)
Explained the process well, got the application moving along rapidly and was able to sign a contract within a few days of seeing the house.

Review 27 (2024-06-01 - Rating: 5)
Amazing experience. We needed a house ASAP and everyone jumped in to get us in fast. Everyone was very friendly the house was in good condition and clean. The team at 5 Star is responsive and on it. If you are looking to rent this is a great company to rent from !Thank you.

Review 28 (2024-09-23 - Rating: 5)
They were able to help me get tenants within 30 days, they assisted me with tips to assure good renters and how to prepare a quality home for them.

Review 29 (2024-03-06 - Rating: 5)
With my husband being on a deployment, we did our best at trying to find a home together for when he gets back. Catherine did an amazing job at getting us the property we wanted! Her communication and customer service was great and she responded so fast!

Review 30 (2024-03-29 - Rating: 5)
My first time apartment hunting through 5 Star Property Management but it was literally the smoothest process I’ve ever had. From finding a place to scheduling a tour all the way through to knowing what the lease says . They even have videos/tutorials on how to sign your lease. Every single one there employees was great attentive and helpful.

Review 31 (2024-03-04 - Rating: 5)
Amazing real estate company that provides top-notch services. Their team is professional, knowledgeable, and always goes above and beyond to meet their clients needs. From my personal experience, they have been prompt in addressing any concerns and have made the renting process smooth and hassle-free. I highly recommend 5 Star Property Management for all your real estate needs! 🏡🌟

Review 32 (2024-08-02 - Rating: 5)
5 star property management was amazing. They have a very fast process and there is no waiting long period of time. We had our lease and everything ready to move in. They are on top of the game 😊 They are very professional and I recommend them to anyone looking to rent a house.

Review 33 (2024-02-26 - Rating: 5)
5 Star Property Management is OUT OF THIS WORLD! The entire process from beginning to end is the most seamless and professional I’ve ever encountered! The entire team communicate with eachother and their client so efficiently. You are constantly reassured and welcomed to ask any question or concern. If you are not choosing 5 Star Property Management, you are missing out!

Review 34 (2024-01-22 - Rating: 5)
I’ve rented from 5 star. The past and I had such a great experience. When it came to renting again it was a no brainer.Their application process is super quick and easy compared to other property management services. Their online portal is also on of my favorite features as it makes paying rent hassle free. No more needing to get a money order done!

Review 35 (2023-08-27 - Rating: 4)
They managed a property for 4 years. Based on the exterior appearance of the property throughout the 2 leases and us not being kept in the loop of events regarding it (inspection reports and such), we didn’t expect the home to be in great condition but to our pleasant surprise the exterior was not indicative of the interior condition. Aside from landscaping issues, there was no major damage to the property other than expected wear and tear. There were a few repairs throughout the leases, mainly requested by the first tenant and they all were resolved by 5 Star with only major expenses needing our approval to be completed, which was very convenient. Communication could have been greatly improved, but they got the job done and turned in the property in pretty decent shape. Overall, their service did beat having to deal with the whole landlord duties ourselves!

Review 36 (2024-06-10 - Rating: 5)
Great property management team that was very knowledgeable and great at communicating what was going on with my property! I have had a really smooth process with 5 Star Property managing my rental property! I recommend to any owner.

Review 37 (2024-11-04 - Rating: 5)
Very good experience with them. Correspondence was quick and informative. They never left us waiting for answers to our questions.

Review 38 (2024-05-07 - Rating: 4)
Responsive, respectful, courteous team. They were understanding and accommodating and professional at every step. I viewed several properties to rent and the 5 Star property was BY FAR the cleanest and in the best shape out of all of them. 5 Star installed safety measures at the rental that are not electronic that give me additional peace of mind about living in a 5 Star property.Edit: The office staff is still great, but the maintenance team not so much. I had so many issues getting minor repairs than I ended up doing the majority of the repairs I requested. The maintenance team was not prepared when arriving and had to make multiple trips for simple things, causing me extra time waiting for them to show up. On one occasion, they never did after I waited several hours. I texted, they said they were on their way, and never showed up. I hope 5 Star has contracted with a more reliable, consistent maintenance team. My landlords have taken over the management of their home and no longer employ 5 Star so I cant say for sure if they have.

Review 39 (2023-07-14 - Rating: 5)
Daniel and his team have done fantastic job with all my properties. I have been with 5 star properties for almost 3 years now and I am very satisfied with my whole experience. Entire staff have been very helpful from day one and they work very hard and make sure everything goes well.They resolve any issue in a timely manner.I cannot ask more. Thank you 5 star property management

Review 40 (2024-08-05 - Rating: 5)
Very professional and has excellent communication. They worked with us and our busy schedules. They also worked fast when going through the application process.

Review 41 (2024-03-29 - Rating: 5)
As a new applicant moving to El Paso from overseas, the process of finding a home and doing all the paperwork remotely was outstanding. Catherine Alcantara and Carl Santos maintained great communication with us throughout the busy process of moving across countries, and we were able to sign for a home rental and not have to worry about housing our family after the move. Looking forward to move in!

Review 42 (2024-06-18 - Rating: 5)
Very kind and polite, they picked up and swept up after the dirt which I didn’t mind. They worked as fast as they could to get the job done fast but correctly. They didn’t mind my little one running around playing or watching tv while they worked

Review 43 (2023-08-04 - Rating: 5)
Renting with 5 Star Property Management was a fast, easy and straightforward process. I highly recommend their services to anyone who is renting for their first time/trying to get their first apartment/home. Their representatives were very responsive, answered all my questions and emails, and helped me secure a space within 2/3 weeks.

Review 44 (2024-07-12 - Rating: 5)
Thank you 5 Starr Realty! Process was so easy! I can’t wait to move in, I’m pretty sure I will have a great experience Renting from you! Thank you again! Catherine is the best!!

Review 45 (2024-10-07 - Rating: 5)
Thank you so much for making the rental process so easy and seamless. You all have been amazing!

Review 46 (2024-12-26 - Rating: 5)
My rent process was Very easy,and great customer service.

Review 47 (2025-02-24 - Rating: 5)
Smooth transition. Excellent service and professional.

Review 48 (2023-04-27 - Rating: 5)
This Agency is very attentive, respectful, and works fast. They sincerely look out for the well-being of your property. They communicate very well, and are military friendly. They rented my property in less than 4 days. I’m truly please with their services. I’m so happy with them.

Review 49 (2024-03-05 - Rating: 5)
My dishwasher was leaking . Diego Morales arrived quickly and was very professional. He fixed the problem fast and explained why it happened. Wonderful service!!

Review 50 (2022-12-28 - Rating: 5)
The team at 5 Star Property Management has been more than spectacular. They have been totally transparent with the process of renting out my home and have been incredibly accommodating to my needs, even on such a short notice. I am completely satisfied with working with them to manage my property!

Review 51 (2022-11-01 - Rating: 5)
Working with Julie, Jose, Carl, Daniel, and Rose has been a fantastic experience for me and my family. 5 Star is very knowledgeable and gave great customer service when moving in a year ago and now that we are renewing our contract. Daniel is a professional, efficient, and caring real estate agent/broker/landlord. Highly recommend 5 Star Property Management.

Review 52 (2024-04-15 - Rating: 5)
Thanks to the 5 star Property Management They found us the new tenants really fast and quickly. All the process was smoothly handled.

Review 53 (2023-05-23 - Rating: 5)
I don’t normally leave reviews but I do want leave on this time. I got a property from 5 star property management and I must say it was FAST, EASY, and NO STRESS. I worked with Catherine Paraiso and she was wonderful. Fast response and very helpful. I will definitely refer to friends and work with in the future.

Review 54 (2024-06-20 - Rating: 5)
Amazing! They are fast and friendly, I really recommend this property management. They go above and beyond to communicate and make everything an easy process.

Review 55 (2024-12-30 - Rating: 5)
This is going to be our 3rd year renewing the home rental with 5 Star Property and Julie and the team there have made the renewal process effortless and easy once again!

Review 56 (2024-07-10 - Rating: 5)
Ms. Catherine and others made this home looking as easy as I’ve ever seen before. They were quick to answer any questions I had. They have kept in touch with me with any information that will benefit me.

Review 57 (2024-12-09 - Rating: 5)
Did a great job with the repairs very professional and came when they said they would

Review 58 (2021-08-26 - Rating: 5)
Being new to 5 Star and new to renting a home, I was not sure what to expect. Carl has been so welcoming and helpful during the whole process! He answered all questions Ive had and responded in a timely manner. He kept me updated and made sure I was understanding everything. Im glad to be with this company and look forward to the next year!

Review 59 (2023-12-07 - Rating: 5)
My experience with 5 star property has been nothing short of amazing. Everyone Was extremely kind and helpful throughout the process. My family and myself thank you 5 Star property Management !

Review 60 (2023-08-07 - Rating: 5)
The best property management we have ever dealt with. They are so friendly and always willing to answer all our questions no matter at what time of the day. They always got back to us in a timely manner. Definitely recommend for anyone needing to rent a house / apartment

Review 61 (2021-10-14 - Rating: 5)
Best experience ever, especially during not quite post-Covid. 5 Star and Carl Santos are highly responsive, professional, and super helpful. Despite often feeling panic stricken in finding a rental during the most fiercely competitive housing market, Carl and the 5 Star Property Management Team truly exceeded expectations and I feel so grateful to them. I highly recommend 5 Star and in the future, when the time comes, I will rely on them.Fast forward 3 months. I am so happy here, I could just pinch myself. All I have to do is submit a maintenance request online, Jose schedules it, and boom, Albert P, a rare master of all all trades, takes care of it.

Review 62 (2024-03-01 - Rating: 5)
This was the faster easiest process for moving I’ve ever first my experienced. Catherine and Daniel are prompt and professional. I really appreciate your patience with us communication deaf. Thank you 🙏🏼

Review 63 (2020-09-11 - Rating: 5)
So first, let me start out by saying that I bought my first investment property during a pandemic. I know not the wises business decision; but hey there is no reward without risk. With that being said, I choose Five Star Property Management to manage my property and I can tell you that I did make the best decision. Daniel and his team were very pleasant to work with. They always returned my calls and inquires via text, email, and phone in a timely fashion; and were always transparent during the entire marketing period of the property. 2020 was very shaky but Five Star managed to get all of my new units filled with very good tenants. They are transparent in their work orders and property maintenance, which shows that they care about the property and the tenants as well. All and all I had a good experience and if you chose them to managed your property I’m certain you will have a great experience as well.

Review 64 (2024-08-16 - Rating: 5)
We found a great home with beautiful backyard. Questions we had, property management were quick to answer them.

Review 65 (2021-05-11 - Rating: 5)
I recently reached out to 5 Star Properties from Mountain View, CA 94043 and on the other end I was in touch with Mr. Jose Garcia whom made it a point to ensure my Wife and I received the Red carpet treatment. He is very knowledgeable and more we were impressed by his customer service upon answering any and all our questions. Overall, Fantastic experience thus far!

Review 66 (2024-08-05 - Rating: 5)
Quick and simple process. Everything went smooth and the agents are very friendly and responsive. Most definitely would recommend

Review 67 (2021-05-11 - Rating: 5)
Being new to 5 Star, we werent too sure what to expect. Carl has been so professional and welcoming, making us even more excited to move in our new home! He responded in a great manner and kept me in the loop with everything. I have a good feeling about this management company and Im glad I had such a great experience joining.

Review 68 (2025-02-19 - Rating: 5)
Highly recommend 5 Star Property Management! Very professional!

Review 69 (2020-12-17 - Rating: 5)
Last year, I hired Daniel and his team at 5 Star Property Management to oversee the rental of my home. Right from the beginning, my experience with the company was stellar. I cant say enough good things about Rebekah, who oversaw the entire process. She was professional, attentive and quick to respond to my questions and concerns. She put together a comprehensive market assessment of my property and provided guidance on how to price and market my rental competitively. Within a few days, I had several potential renters. The vetting process was thorough and I was kept in the loop throughout the process. There was constant communication regarding repairs, renter concerns and payments. Periodic property checks assured me that my property was being well maintained. The company also has a comprehensive website that provided me with access to financials, tax forms, payment history, repair work orders, etc. Overall, my experience was positive and I wouldnt hesitate to use them again in the future. Thank you Daniel and Rebekah for everything!

Review 70 (2024-06-04 - Rating: 5)
5 star went above and beyond with helping rent out my property. They made everything so easy, and were quick to respond to any queations I had.

Review 71 (2022-07-20 - Rating: 5)
Pleasantly surprised how helpful 5 Star Property Management was throughout the lease process! Every question i had was answered, every concern was explained, and even the part of the process i was having a hard time completing, one simple text got a response or call immediately. i highly recommend using 5 Star, because as they say they bring peace to the process.Thank you

Review 72 (2024-05-13 - Rating: 5)
5 Star Property Management made renting my next home extremely easy and I was able to move in very quickly without hassle. Highly recommended!

Review 73 (2024-06-01 - Rating: 5)
Fast and quick service Daniel, Carl, and the team are responsive. The lease signing process has been great so far. Thank you.

Review 74 (2024-02-26 - Rating: 5)
Catherine is very helpful and answers back really fast! Whether text, or email, she’s been helpful and does a great job at giving me all the resources to have a smooth move-in!

Review 75 (2022-12-30 - Rating: 5)
This is my second time working with 5 stars property management last time on Hawaii and this time here, both time it has been an excellent experience. Friendly, quick, efficient, plus i love that i can complete payments online from the comfort of my home.

Review 76 (2023-01-24 - Rating: 5)
This company is the best in the area, we called several and none comes close to its professionalism. They are not just looking for money like the others. They really care for your concerns and your home. Always very attentive and available for our questions. They make sure tenants take care of the property by visiting the property. We are very happy and will definitely recommend 5 Star Property Management. If we have to rent the house again, of course they will have our business!We definitely recommend 5 Star Property to anyone who is looking for a great company.!!

Review 77 (2022-04-20 - Rating: 5)
Mr. Jose Garcia has been very helpful in my rental home search by answering my questions, taking time to give detailed responses. Im very appreciative of this fact in that he never tried to cut our conversations short. He was super helpful in forwarding to me necessary links through which I could access or provide information relative to scheduling a tour of a property as well as a rental application. Although some form of technology is involved in providing or requesting information, Im glad the human touch is still available through people like Jose Garcia. Thank you.

Review 78 (2022-02-22 - Rating: 5)
From the very beginning, everyone we were in contact with were nothing but courteous. Everyone went above and beyond to make sure the process went smoothly. I can’t say enough about Carl, Melissa, and Daniel. They are a phenomenal team. We truly appreciate all of your service and assistance getting us into the prefect home.

Review 79 (2021-01-23 - Rating: 5)
My search for an apartment has been frustrating so far and has come up empty as a result. I made a good decision contacting 5 Star and was very lucky to be able to work with Ms. Heckerman. She was so courteous and informative and definitely very professional and guided me through the entire process with patience and ease. I felt very comfortable talking with her and was confident that she would steer me in the right direction when I made my choice for my new home. If you have not felt taken care of in your search for a new unit, I highly recommend that you contact Yvette. She will take care of you and help you to make your decision. I appreciate all your help, Ms. Heckerman!

Review 80 (2023-07-12 - Rating: 5)
Mr. Alu and Mr. Santos have been extremely helpful throughout this transition. We are first time home owners and it was time to move and rent out our house. From the very first day that we reached out, they ensured that we were not only knowledgeable in the process, but that we were also going to be taken care of. Their team is very professional and I highly recommend their business to any homeowners in the El Paso area.

Review 81 (2024-11-06 - Rating: 5)
Great experience and easy process would definitely recommend.

Review 82 (2023-01-30 - Rating: 5)
I called five Star reality seeking detailed information on a rental, Jose Garcia , was extremely patient with all of the questions I bombarded him. I truly appreciate it the fact that he did not mislead me when he did not have answers or was unaware of potential ove in dates. His professionalism and attentiveness are truly appreciated. Hats off to him!

Review 83 (2023-01-13 - Rating: 5)
The Best Property Management Company in El Paso and the surrounding areas. 1) they are organized 2) excellent follow up 3) care about their home owners and renters 4) excellent communicators 5) they know the rules in Texas and utilize technology to their advantage. Im sooooo glad I switched to 5 Star

Review 84 (2021-01-30 - Rating: 5)
This property management company and all their staff and also the owner are really professional, fast response and reliable. Always great on the communications and well customer support. Im really glad to have this company to manage my property, as a licensed real estate professional in Texas I know how hard work needs to be done to manage the properties as they do.

Review 85 (2023-09-05 - Rating: 5)
Great experience with 5 star property! Very fast response and approved within 2 business days . Haven’t had any bad experience with them yet. Definitely recommend this company !

Review 86 (2021-06-16 - Rating: 5)
I have rented 2 different homes over the past 3 years through 5-Star properties. The process is as easy as can be hoped for and the team is good to work with. I have interacted with several of the 5-Star team members, most recently Julie, and all have been great to deal with.

Review 87 (2022-06-09 - Rating: 5)
In 5 Star Property I have found the best company to manage my house in many ways, I dont have to be running, fixing or anything. Best communication and service ever. Carl Santos found new tenants for me and managed all the paperwork with intelligence and care.

Review 88 (2024-10-28 - Rating: 5)
The process was fast and easy excited about our new home

Review 89 (2022-03-03 - Rating: 5)
It was a pleasure to speak with Jose Garcia regarding apartment availability. He is very professional, detail oriented, and he provided more information than what I even asked for. I look forward to working with Five Star Property Management and Jose in order to obtain an apartment home!

Review 90 (2021-01-21 - Rating: 5)
There are many property management companies these days, but youll rarely find one with polite and reliable staff. The first thing that I look for in a business is how their staff answers queries and how patient they are explaining the processes to me. So far, 5 star has been the best in El Paso. Their staff seems to be well-trained and love what they do. I wish more companies would be like 5 star and hire these kinds of people, too.

Review 91 (2021-06-26 - Rating: 5)
I was offered a job and given two and a half weeks to find a home and move from out of state. They were responsive, fast and incredibly helpful. I got a home I going to love and it’s thanks to them that my moving process was much less stressful. I fully recommend! Thank you Carl and 5 Star Management!!

Review 92 (2021-01-29 - Rating: 5)
I have been using 5 Star Property Management the past 3 plus years to manage. Mr. Alu has been awesome with the managing and handling of the transactions. He is the greatest communicator Ive ever met and looked out for my best interest. He is always an email, phone call or text message away and promptly. The input he has given me in managing of our property has saved me valuable time and money. Looking forward to having 5 Star Property Management to keep managing my property and if you need a management company, give them a call. You will truly appreciate a management service that responds to your needs. Good Job, Mr. Alu Daniel.

Review 93 (2022-10-11 - Rating: 5)
5 star property management’s staff is wonderful. They swiftly and effectively helped with preparing my property for tenants. I also appreciated 5 stars’ homeowner’s portal which allows me to effectively track and sort payments. 10/10 best management company in EPTX.

Review 94 (2022-05-02 - Rating: 5)
Love how 5 star property is very detail orientated and includes me in every aspect of my property. All repairs have been documented with photos and repairs were well done. The home got rented out quickly and I was informed of the process every step of the way. Very happy to be having 5 star property managing my home

Review 95 (2022-08-29 - Rating: 5)
Great service! My questions are always addressed in a timely manner. I have been kept informed of every step of the process of renting my house up to the day the tenants moved in. Highly recommend 5 Star Property Management.

Review 96 (2022-07-11 - Rating: 5)
Carl has been very helpful and communicative every step of the way in finding us a rental that fitted our needs. Definitely one of the best rental experiences I have had so far and would highly recommend.

Review 97 (2021-01-24 - Rating: 5)
I contacted 5 Star Property Management after a friend recommended them. I spoke to Yvette Heckerman. She showed me some of the properties they currently had available. She was very professional and helpful. She was very patient with what I was looking for and explained everything in detail. Yvette is an expert when it comes to property management. Im very happy with the all of the help I received from Yvette. Thank you!

Review 98 (2020-09-03 - Rating: 5)
Had some ac trouble issues, owners had warranty on home so they wanted the warranty company to fix issue, took a lot longer than expected. It was out of 5 stars hands and they remained professional and called the warranty company and ac company multiple times when they failed to show. They kept on top of work order like they should have, and even provided us a portable ac unit which we appreciated. At the end they even helped us out for all the troubles we went through. Thank you Daniel and Rose!

Review 99 (2021-01-19 - Rating: 5)
This property management company is very responsive on any issues that may arise. I recently had moved to this house from another property within the last six months, and this company is by far way better.The last company would only send a repairman in a timely manner only if it was an emergency. It took up to a week to get anything else to be approved. If the repairman required certain repairs, or parts then that was another week of approval; add another week for a part to be ordered after the second approval.This management company ensures that the property they manage is well taken care of. Repairmen are dispatched within a day, parts and labor approved same day.

Review 100 (2021-05-03 - Rating: 5)
Just wanted to make a post about this company and their professionalism and their ability to go above and beyond when a maintenance issue would arise. Definitely recommend. Yevette heckerman was a big help from start to finish, from the signing of the paperwork, to being responsive for any issues that arose. Thank you 5 star!!

Review 101 (2023-12-08 - Rating: 5)
This was the fastest easiest process for moving I’ve ever experienced. Catherine and Daniel are prompt and professional. Their instructions are clear and they answer every question I have before I need to ask. I highly recommend them.

Review 102 (2022-07-11 - Rating: 5)
Jose is an amazing asset to this company! His work ethic is impeccable and he really cares about the tenants. He is efficient, communicative and patient. We cant give him enough stars!

Review 103 (2021-05-03 - Rating: 5)
My landlord just hired 5 Star Property Managment and Ive been assisted by Julie and Daniel Alu.Let me just say Julie is an ANGEL!!! She was so helpful and never felt any rude energy from her in regards to all the changes that were made. She was super patient and helpful. Very content and grateful with her help. Daniel is cool too... he does take a little longer to respond but he ALWAYS responds lol. Good experience with them so far. 😁

Review 104 (2022-07-30 - Rating: 5)
Customer service was respectful and top notch throughout from the onboarding process until clients were secured. Mr. Carlos Santos and Daniel Alu made it very easy for us to convert our property which was previously a short-term rental to a long-term rental property and overall helped to make it a seamless transition. Additionally, they always responded to our needs in expeditious fashion.

Review 105 (2022-01-14 - Rating: 5)
Jose Garcia at 5 star property management was extremely helpful, great service and answered all of our questions. I love that this company is easy to get ahold of and the home is lovely. They do everything online so its fast and easy.

Review 106 (2020-07-05 - Rating: 4)
I have been using 5Star for almost 2 years now. I appreciate their service. I feel like they are responsive when prompted but usually I need to initiate. I feel like sometimes things get lost in conversations amongst them so email is best. Overall, its been a good experience

Review 107 (2022-07-28 - Rating: 5)
As a home owner, 5 star property has exceeded my expectations. They quickly rented the house, communicate well, and are transparent in what is going on. I know that the property is in good hands. They are providing what I believe is the true value of a management company, trust.

Review 108 (2020-10-22 - Rating: 5)
5 Star Property Management has helped tremendously with the leasing and management of my familys home! They walked us through the process step-by-step and kept us informed the entire way. We have fully vetted, respectful tenants and I dont have to worry about a thing all thanks to 5 Star!!!

Review 109 (2021-03-31 - Rating: 5)
I am a Property Owner and have been with 5 Star Property Management for over a year. Daniel Alu is a very Professional, Knowledge and Caring person for the Tenants and Property Owners. Yvette Heckerman gave me a sense of relief after I spoke with her when she did the 6 month inspection of my property. I recommend 5 Star Property Management hence the Business Name says it all they are truly 5 Stars. Super Satisfied property owner in Horizon City, TX. Keep up the phenomenal job 5 Star Property Management Team!

Review 110 (2022-05-21 - Rating: 5)
Jose Garcia stood out from other property management companies for his quick response as well as the great customer service. It was super easy to schedule a home tour and everything went smooth.

Review 111 (2021-02-01 - Rating: 5)
Julie provides exceptional service. I am currently a tenant of 5 star properties and they live up to their name. They helped us find the best place to rent in a very nice area. So nice that we decided to renew our lease for another year. 🙂

Review 112 (2024-03-20 - Rating: 5)
The staff was very friendly and kept up constant communication. Clear and concise about what we needed to do and did not give any run around when we had questions.

Review 113 (2022-04-12 - Rating: 5)
I was so happy with the customer service and information I received from Jose at 5 Star Property Management. He was very helpful and attentive to all the questions I had. I am looking forward to renting from 5 Star Property! You all have beautiful rental properties… Thank you again!

Review 114 (2022-04-22 - Rating: 5)
I was unsure of how to proceed with application to rent a new Zillow rental listing, 14525 Smokey Point. Called the 5 Star telephone number returned by a Google search. Jose Garcia answered immediately! Through his knowledgeable answers, kind manner, and patient listening Jose relieved my stress of not knowing what I dont know about securing 14525 Smokey Point as our new home. Thank you Jose!

Review 115 (2021-01-30 - Rating: 5)
I have now worked with 5 Star Property Mangement company for a year. I am very happy with their proactive response to handling and tenant issues or repairs. I had to switch to 5 Star after a bad experience with another property management company. I highly recommend this company.

Review 116 (2023-05-29 - Rating: 5)
We have our two El Paso rental properties listed with 5 Star and couldnt be happier. We have more rentals in other states and wish we could have 5 Star manage them all - exceptional service and communication.

Review 117 (2023-02-28 - Rating: 5)
The whole crew at 5 Star Property Management was great. Special thanks to Jose Garcia for taking care of my clients!- Realtor, Gabriel Aguilar

Review 118 (2021-10-28 - Rating: 5)
We relocated to El Paso from Hawaii and was concerned about finding a place to live with the pandemic going on. I tell you property manager Yvette Heckerman was the best. She responded quickly to all the questions we had about the rental including any questions about the application process and the move-in date. On our move-in date Yvette did a complete walk thru with us and showed us everything even down to the location of the water meter. Even now, whenever we call her about anything in the rental she quickly responds with an answer. Thank you Yvette for your professionalism and responsiveness!!

Review 119 (2022-04-15 - Rating: 5)
They are professional and friendly. Since we move in the house for 6 months, we are so happy with them. They are always quick to response to any questions and fix issues. It’s easier and faster with they do everything online.

Review 120 (2024-08-02 - Rating: 5)
Excellent service with Catherine , all questions were answered and she was super nice and helpful ! Thank you for everything

Review 121 (2022-02-20 - Rating: 5)
Overall great experience. Moving from out of state with a 2 hour time difference; communication was in point. Everything was done in a thorough and timely manner. Everything was also concise and with clear instructions. Thank you for making this move easier, really relieved a lot of the stress.

Review 122 (2023-07-25 - Rating: 4)
Property management provided myself with all tools and documents I needed to understand about property of 7032 Long Meadow. All contracts were explained and identified to best of my knowledge/understanding.

Review 123 (2022-06-07 - Rating: 5)
Jose Garcia was such a delightful individual who took his time and energy to invest in working with me and my program for veterans. I have spok3n to and with countless individuals in my line of work but Garcia by far has risen the bar as far as customer service.

Review 124 (2021-04-28 - Rating: 5)
This is the second time that I call 5 Star Property Management and have been assisted by an awesome, awesome man, Jose Garcia. He has been extremely helpful, answered all my questions, and had an excellent approach to customer service. My hats off to Jose!

Review 125 (2023-01-10 - Rating: 5)
The customer service agent Jose Garcia always treats us with respect and listens to our questions/concerns. We love our home and will always refer 5 Star to our family and friends!

Review 126 (2021-07-29 - Rating: 5)
Jose’ answered my call immediately and was very professional. He answered all my questions regarding rentals , pet fees , the ongoing process of submitting a rental application. He sent me the links immediately like he said he was going too .He was pleasant and very professional while speaking to me. Highly recommended .

Review 127 (2024-08-13 - Rating: 5)
Very excellent service would strongly recommend this company to everyone great experience

Review 128 (2022-09-05 - Rating: 5)
Jose Garcia is very professional and courteous. Returned my phone calls quickly. Its been a pleasure working with this company

Review 129 (2024-03-27 - Rating: 5)
It was so easy and quick and very accommodating working with this company. They have been very cordial and professional and very kind!

Review 130 (2023-07-07 - Rating: 5)
Our experience with the company has been an exceptional one. The people I’ve dealt with couldn’t have been more kind or patient with me because this is the first time we’ve moved in years and lot of things have changed.

Review 131 (2024-01-02 - Rating: 5)
Great experience with this management. They are very detailed and respond to emails quickly. Highly recommend them when looking for a home.

Review 132 (2021-01-05 - Rating: 5)
Been staying at one of the apartments for for 5 Star in El Paso Texas for a couple of months now. Yvette Heckerman (Property Manager), a very kind and very patient woman who helped me out right away find a place, more than affordable price, and good location close to work.

Review 133 (2022-10-19 - Rating: 5)
I dealt with Virgil and Carl both very professional and patient. They both answered all my questions and responded in a timely manner. This is how business should be done always. I highly recommend.

Review 134 (2021-04-13 - Rating: 5)
I want to thank Yvette Heckerman for helping me transition out of the home I was renting. Yvette was extremely professional and courteous! She answered any question I had and made sure I stayed informed during the entire process. Very nice too thank you!

Review 135 (2022-02-19 - Rating: 5)
5 Star Property Management treats their customers with respect and will go above and beyond to resolve any concerns. You can expect great service from Daniel and Julie Ann..

Review 136 (2023-04-03 - Rating: 5)
They are the most responsive to both the Tennants requests and providing the owners information and updates Ive ever seen. Definately 5 stars!

Review 137 (2021-01-11 - Rating: 5)
Ive been hunting for an apt. And across a unit on Rio Grande. I called the management office and spoke to the property management Mrs. Yvette Heckerman, she was so informative, pleasant and professional. She explained everything thoroughly of the application process. All though the apt was not the size I was looking for I feel I will be calling this management company in the future as I will need a rental in the summer 2021. Professionalism for sure, thanks Yvette!

Review 138 (2020-12-05 - Rating: 5)
Have been a tenant with 5 star property for a year and a half now and they have ALWAYS gone above and beyond for us. Everyone there is so friendly and quick to respond to any and all issues we have. Highly recommend!

Review 139 (2024-08-13 - Rating: 5)
Good at communicating issues and solving problems. We have been very pleased.

Review 140 (2023-06-29 - Rating: 5)
We’ve had nothing but a great experience with this company. The organization and communication is unmatched. Thank you for making our move run as smoothly as possible.

Review 141 (2021-01-19 - Rating: 5)
So grateful for how fast Rose has responded to all of our maintenance needs. Her and the contractors have all made things as stress free as possible! She is wonderful at her job!

Review 142 (2022-02-11 - Rating: 5)
Jose Garcia was very helpful. He was able to answer all of my questions. Very courteous and called me back right away. I would highly recommend him to work with.

Review 143 (2021-01-26 - Rating: 5)
Carl was great in handling our application. Great young man to work with! 5 Star Property Management surely excels in customer service

Review 144 (2021-01-13 - Rating: 5)
Great service! They have managed my office/retail building (Montana Building), supervised repairs and improvements while I have been away and they increase the amount of tenants I had. They have been very reliable and flexible.

Review 145 (2021-08-18 - Rating: 5)
Jose Garcia was knowledgeable about all the details of renting the property. He shared the details freely and appropriately. He was polite and personable. I will not hesitate to call again.

Review 146 (2024-03-05 - Rating: 5)
Diego the maintenance coordinator has done an excellent job on having any issues resolved within a timely manner!

Review 147 (2021-06-26 - Rating: 5)
Yvette Heckerman was awesome. She really made it easy on us when moving in to our home. She was very personable and helpful even after our move in date.

Review 148 (2021-08-24 - Rating: 5)
I spoke with Jose Garcia who had excellent product knowledge and made me feel comfortable. He answered all the questions I had and had a very friendly tone. I hope everyone has the same experience I had and I’m sure you will if you get to speak to Jose.

Review 149 (2022-03-31 - Rating: 5)
Jose Garcia assisted us on our queries in one of their properties for rent. He helped clarify many questions we had! Excellent customer service, knowledgeable and friendly personality!😃

Review 150 (2021-06-14 - Rating: 5)
I was lucky enough to have 5 star welcome me to el paso! during the height of covid i moved to el paso and 5 star made the move so east and quick! yvette heckerman came into the picture a bit later, but she made my gf and i feel like family! i was sad to move on after a year, but am so happy i made the connections i did with this company!

Review 151 (2024-04-11 - Rating: 5)
They make everything easy. They take care of absolutely every detail. Definitely should be your first choice

Review 152 (2022-02-09 - Rating: 5)
Jose Garcia was the best customer service person I have dealt with. He made the experience in contacting this firm exceptional.

Review 153 (2023-04-18 - Rating: 5)
Catherine mad the initial renting process beyond simple, any questions I had I received quick replies. From initial inquiry to signing my lease everything went smooth.

Review 154 (2021-08-24 - Rating: 5)
Jose Garcia was so helpful and has been willing to call and text. We have a special circumstance and he has been so helpful and flexible working with us.

Review 155 (2022-05-16 - Rating: 5)
Representative was very knowledgeable about terms and services that the company provided. Any questions that I had was answered. My overall experience was great and I look forward to doing business.

Review 156 (2021-06-21 - Rating: 5)
Ive been searching for rental properties have called other companies and just would not get much response. Called 5 Star receive an answer on the 1st time calling spoke to Jose Garcia provided me with options and details. What an amazing experience thank you.

Review 157 (2021-02-23 - Rating: 5)
I am happy to know there are nice people in this industry. I talked to Julie, such a warm and kind person who assisted me with all of my questions. I wish that there were more people like Julie in this field! :)

Review 158 (2022-03-06 - Rating: 5)
Jose Garcia answered my call rather than letting a machine take the message; rarely has anyone returned my call when I do leave a message. He was professional and helpful, and answered all my questions. I appreciate being treated respectfully. Thanks Jose!

Review 159 (2024-05-07 - Rating: 5)
Very Organized company, very smooth transition, very helpful and flexible, great service, recommended to everyone. Thank you very much.

Review 160 (2022-11-21 - Rating: 5)
Mr. Santos is wonderful and has top notch communication skills! He has made our application process so simple from a distance!

Review 161 (2021-02-01 - Rating: 5)
Been renting here little over 3 years. The management is great and very concerned about the tenets. Always responsive always available. Clean and nice apartment 👍 think Ill sign another years least 💪👍

Review 162 (2024-06-10 - Rating: 5)
Quick managing inquiries and other matter pertaining to our rental. Thanks for a great service!

Review 163 (2022-02-17 - Rating: 5)
Jose was very helpful while assisting me with getting my questions answered about available rental properties. Jose went the extra step to include information to properties that were expected to become available in the upcoming week.

Review 164 (2021-03-02 - Rating: 5)
Ms Yvette Heckerman does an EXCELLENT job responding to emails!She is always very helpful and thorough.The times I have spoken with her she is always the utmost professional!!

Review 165 (2023-03-14 - Rating: 5)
Hassle free move! I feel very lucky to have had the chance to work with you all for this move, it was extremely easy and effortless. Easiest move I’ve ever made and that says a lot for a military family always on the move

Review 166 (2022-08-05 - Rating: 5)
Mr. Jose Garcia has been so helpful inAnswering all my questions and concerns. He always knew the answer to all my questions and awesome at returning my phone calls. Thank you again, Mr. Garcia!

Review 167 (2022-01-25 - Rating: 5)
I spoke with Jose Garcia , he was very professional and responded extremely fast. He made the application process very smooth , I had no issues at all.

Review 168 (2021-01-25 - Rating: 5)
People at 5 star property management are very professional, Rose Rojas has been very professional when it comes to repair work orders I give her a 5 star review, we as contractors have never had any problems with the system they have to manage work orders,, pleasure working for you 😀

Review 169 (2021-05-04 - Rating: 5)
Carl was great to work with and was very professional and kind. We are so glad we got to work and find our home with 5 Star.

Review 170 (2021-07-14 - Rating: 5)
Recently moved to the area, and Jose at 5 star property management helped me and my family navigate the application process seamlessly.They responded promptly and answered all my questions. So grateful.

Review 171 (2021-02-03 - Rating: 5)
This place was amazing! They were so quick in helping me find a home. I was having such a hard time finding one. Once i got in touch with this company within days i was able to get approved.

Review 172 (2024-09-20 - Rating: 5)
The experience is has been smooth the whole way!!

Review 173 (2022-04-05 - Rating: 5)
Jose was extremely helpful. He took time and listened to my needs. He went above and beyond to help me find a good home.

Review 174 (2021-06-29 - Rating: 5)
5 star has been responsive in a timely manner and have been helpful throughout the management process. I recommend them for future property owners seeking to help to manage their property.

Review 175 (2021-07-16 - Rating: 5)
Jose Garcia has been very helpful and professional, while others are pretty nasty. I am glad I found 5 Star. Thank you guys for your helpful service.

Review 176 (2021-04-24 - Rating: 5)
Carl and 5 Star property management are the best bet for managing your property. They provide updates of the entire process and very responsive. They are also very profesional. Thank you so much!

Review 177 (2022-02-24 - Rating: 5)
Jose Garcia was extremely professional. Helped with my questions throughly and effectively. Absolute pleasure to talk to.

Review 178 (2022-03-31 - Rating: 5)
Awesome property manager! Treated me with utmost respect and courtesy! Highly recommended! Great service! Jose, Thanks for everything !!

Review 179 (2022-02-28 - Rating: 5)
I just moved back to El Paso and I’m looking for a home Jose Garcia was really helpful in helping me understand how to get all of my ducks in a row to do so.

Review 180 (2022-07-15 - Rating: 5)
Great experience with this company! Quick application process, friendly, cares about their clients. Happy to work with them again in the future.

Review 181 (2022-04-19 - Rating: 5)
Customer care operative Jose garcia provided excellent services, you will be treated well while you endure the stress of trying to find a new home.

Review 182 (2021-12-20 - Rating: 5)
Carl Santos was very helpful throughout the application process and very responsive. I would definitely do business with this property company again.