Johnstone Supply

Located in Houston, Texas

Address: 22110 Merchants Way SUITE 100, Katy, TX 77450, United States

Phone: +1 713-803-6240

Rating: 3.7

Review 1 (2024-08-04 - Rating: 5)
I have been doing business with Johnstone Supply for many years and they are simply the best. I use to believe that customer service was nonexistent in 2024, but they have changed that. The customer service is outstanding and Mr. Ryan at the Katy location always goes above and beyond to make sure I’m satisfied. You can ask any of the other frequent customers about him and they’ll say the same thing. He knows his customers on a first name basis and is knowledgeable about the HVAC products they sell. I will continue doing business there and recommend them to anyone. Keep up the great work!!

Review 2 (2024-08-04 - Rating: 5)
Johnston supply in Katy service is excellent!!I been buying from them over a Decades . The new manager Ryan has Been a GOD Send. Any Equipment or parts I need he takes care in ordering it and have the equipment ready if it available or ready at another branch promptly if they don’t have it. Another great aspect is any part that from a particular branch that the company doesn’t sell 70%of the time it can be ordered thru the company, an Ryan gets it done very quick which makes my Customers very satisfied and I’m very satisfied 10 plus STARS FOR ME 😎🙏🏾!!

Review 3 (2024-04-23 - Rating: 5)
I purchased a motor for my AC unit and the employees that helped me were super knowledgeable! First time homeowner and have never replaced any hvac. But Justin and everyone else that helped were easy to work with and helped me find the right part when I was about to buy the wrong one!

Review 4 (2024-04-23 - Rating: 5)
Ive never been disappointed visiting Johnstone Supply Katy. The manager and sales guys are quick to take care of customers. Theyre familiar with their products and make great recommendations.

Review 5 (2024-04-23 - Rating: 5)
Friendly customer services, very quick and swift to respond. They will get you just what you need, Ive never had a problem purchasing here.

Review 6 (2024-04-23 - Rating: 5)
Staff is knowledgeable and friendly. The branch level employees really go the extra mile to take care of their customers.

Review 7 (2024-05-01 - Rating: 5)
Great customer service very helpful in Katy.Jason made sure I got what I needed to do the job right.

Review 8 (2024-04-30 - Rating: 5)
Justin has always taken care of everything I have ever needed. The staff is friendly and the store always looks clean.

Review 9 (2018-08-21 - Rating: 5)
Ive never had a problem with the guys at this location BECAUSE IM A LICENSED CONTRACTOR. Johnstone Supply only sells to licensed contractors. If you are a homeowner, then you need to call a technician to service your air conditioning equipment. Its not the job of the guys at the parts house to diagnose your equipments problems for you.

Review 11 (2017-06-03 - Rating: 5)
Great service good guys. business as usual.Special note for the other reviewers.This is a HVAC supply house for licensed professionals. If you are a homeowner do not expect them to diagnose your HVAC system or tell you what parts you need. They are not obligated to sell parts to you. Especially if you have no idea what you are doing.

Review 12 (2020-04-04 - Rating: 5)
I am a licensed HVAC contractor and a Johnstone Supply customer for over 20 years. I have always received great customer service from all of Johnstone Supply branches. I just want to point out to the negative reviews Johnstone Supply clearly indicates wholesale only with no sales to the general public.

Review 13 (2021-01-10 - Rating: 5)
Justin and Brandon are great guys! They both know the business very well. Never an issue at this location. Keep up the good work!

Review 14 (2020-08-26 - Rating: 5)
Never had a problem with these guys. Have used them on several occasions for parts and equipment I could not find anywhere else. I am a Licensed Contractor.