CE (Carrier Enterprise) - Port Northwest

Located in Houston, Texas

Address: 16230 Port NW Dr, Houston, TX 77041, United States

Phone: +1 713-856-5570

Rating: 2.9

Review 1 (2024-12-03 - Rating: 5)
I would like to take the time to show my appreciation to Charnee Francis. Since coming on board in May of 2023 and introducing herself as my new business development Rep. She has been nothing less than outstanding! Such a breath of fresh air. I can always count on her even when the chips are down shell find away to turn it around in your favor! Im grateful to have Charnee as my BDR what a difference she has made. Thank you Charnee for the dedication you have to the continued success of your clients businesses. You are appreciated.

Review 2 (2024-11-22 - Rating: 5)
I wanted to take a moment to highlight the exceptional service that Norma Sanchez at Carrier Enterprise always provides. Responses to emails are always timely, and her customer service is truly top notch. She is very knowledgable, and even if she doesn’t have the answer right away, she goes above and beyond to find a solution. Carrier Enterprise is lucky to have such a dedicated and resourceful employee.

Review 3 (2025-02-22 - Rating: 4)
They unloaded you at your appointment time exactly. I was 1 hour early and was told,that someone would come out and tell me which dock to back into. Its a little awkward to back into, but not hard. They have room for 4 truck and trailers to wait on their yard.

Review 4 (2024-12-10 - Rating: 5)
I love this company they are very helpful and experienced about their products.Charnee being a great sales rep who will extend herself to make sure you have what you need to do and complete your job. Charnee really keeps you up on all upcoming events, equipment etc. I Melvin Sykes owner of Sykes Enterprise Air Conditioning & Heating, LLC highly recommend this company and Charnee to serve you for all your HVAC needs

Review 5 (2024-11-27 - Rating: 4)
They have limited overnight parking , they open at 6am . Do not come a day early they’ll not unload you but if it’s the day of your appointment then it’s free game you could get unload earlier than your appointment. Not a lot of room to backup , drive up on the grass if need to .

Review 6 (2024-08-27 - Rating: 5)
Went in to return a tool that I purchased 2 weeks prior. It came out the box defective. I had no box or receipt. The guy behind the counter took the time to look up my purchase and exchanged the item with no hesitation. Highly recommended!

Review 7 (2025-01-27 - Rating: 5)
Good job today. My product was ready to be picked up and the staff was friendly.

Review 8 (2024-12-03 - Rating: 5)
Charnee Francis is the best Rep. very responsive and goes above and beyond to assist with my Company’s equipment needs and account management.

Review 9 (2025-02-11 - Rating: 4)
Typically slow and a pain to deal with but Luciano, is a big help.

Review 10 (2024-03-07 - Rating: 5)
Not bad for a 1pm delivery, did over my 10hr brk but I arrived during the night, I checked in @ 6am, reciving was verry respectful said he will call me once ready to get me in a door, @ 9am got a door and out by 10:15

Review 11 (2023-06-23 - Rating: 4)
This branch has had a lot of difficulties over the years and the biggest saving grace is Todd Williams. He is great at his job and cares, he takes great care of us especially with our pickup express orders.I’d also like to shoutout to Joe for really coming through for us and pulling a part after hours. Thanks again Joe and Todd!

Review 14 (2017-10-12 - Rating: 5)
Appointment was at 0615 and got here at 0600 started unloading. The recieving is off brittmore and shipping is off port northwest in between the buildings. I will say this courtesy an respect goes a long way no matter what.

Review 15 (2021-12-30 - Rating: 5)
Nice place friendly service and clean and they unld also got parking and can break ur seal and back in from 10 door and up dont park on door #9

Review 16 (2019-08-26 - Rating: 5)
Lucy at the will-call desk went over and above to help me with my order and information on another order! A wonderful person with a great attitude!