The Independence

Located in Houston, Texas

Address: 2150 Collin McKinney Pkwy, McKinney, TX 75070, United States

Phone: +1 833-722-8017

Rating: 4.1

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2023-05-06 - Rating: 5)
In regards to the negative reviews about the wait list and length of time, honestly what do you expect? Theres a serious housing shortage for low income/HUD rentals, especially those that are well kept, safe and have amenities. Yes the wait list may be long but remember, the people who are on the list before you have a high probability of already finding a place somewhere else. When I was looking at various properties before deciding on The Independence I paid the app fee and got on the 12-15 month wait list of another apt community- 3 months later I got a call that an apartment was available. If youre waiting til the last minute to decide to move and start looking for a new home, good luck. Remember, all good things are worth the wait.Beautiful new apartments with friendly and welcoming staff. Property is extremely well lit, I feel very safe walking my dog late at night. Any maintenance work orders are handled promptly by staff. Living my best life and loving it at The Independence McKinney

Review 2 (2025-02-11 - Rating: 5)
Honestly, the best complex i’ve lived in so far. I wanted to wait about 6 months until I wrote a review, and i’ll update it if needed but I doubt I will.This complex is amazing, especially for the cost. Does it have the everyday hiccups of the average apartment complex? Sure. But nothing I would say is note worthy.Kids play outside, people usually keep to themselves but are polite, the office staff is prompt and helpful, and maintenance is quick and reliable.The location is pretty great, but there is some noise from the dealerships next door, nothing that would be even close to a deal breaker for me though.as someone with experience with horrible apartments and staff, this felt like a dream to move into.Jasmine specifically is an angel and is so patient and kind! She made the entire move in process so simple, regardless of how stressed I was.TLDR; nice complex, nice staff, nice neighbors, will 1000% renew my lease at this rate.

Review 3 (2025-02-14 - Rating: 5)
Edit: the calls I made never went through, they called the next day and apologized when they finally got all the calls. Maintenance ran to my door and was out of breath apologizing and asking to fix it. That incident was the only “bad” one I ever had.Love the front desk, maintenance is trash. My AC is broken, called the “emergency” line 4 times in 9 hours with no response. “Emergency” for them means “I’ll get to it next week” you better know how to fix things; because you won’t hear from them!!!

Review 4 (2024-07-29 - Rating: 5)
Honestly these apartments were so amazing!! They got me in fast approved fast approved and reply back super fast . Very welcoming friendly and every time I go in with a question they are on top of it .Apartments are very nice great price and kept pretty clean very family friendly and fix things fast!In regards to the kids yes there is a lot but if you stay by the park of course you’re going to hear them being kids (literally being kids off devices ) . I can say I spoke to some about a few things but they stopped after not something I have had to report #letthemknowwhatsupI recommend them to anyone with kids or young !! Amazing place

Review 5 (2024-08-15 - Rating: 5)
Jasmine was extremely amazing to work with. I was contacted after 2 days of going on waitlist and approved within two days of completing my application. I definitely recommend her and the property.

Review 6 (2024-05-01 - Rating: 5)
Moved into these apartments as soon as they opened and had two leases here… was very sad to leave as I never really had any issues. You’re going to have your pros and cons at any apartment complex that just comes with the lifestyle of not owing your own home. I love love love Nikkita and Jasmine, they were the best help every single time. Maintenance was very quick to resolve any of my issues as well.

Review 7 (2025-01-05 - Rating: 5)
Ive been looking for a nice place to live that is affordable . I met Felicia and she was great to work with and was very friendly and helpful. I hope to live here.

Review 8 (2024-05-27 - Rating: 5)
After viewing over 7 property in the Mckinney area I decided to go with this property because of the location and my son will still be able to attend same high school. Application fee was $17 unlike other nearby properties. Pray my year stay will be a great one as I prepare to build and purchase a home

Review 9 (2024-04-18 - Rating: 5)
Jasmine & Nikkitta in the office were amazing. Warm welcome when I walked in and answered all my questions. Made me feel comfortable from beginning to end. I am now a resident and so far so good.

Review 10 (2024-02-14 - Rating: 5)
I came in today and Nita customer service was outstanding and she is very helpful. I look forward to staying there. She is the lady with the short blind hair just in case I got her name wrong. Soon as you walk in they jumping right on it with Hugh smiles. Love it!

Review 11 (2022-06-12 - Rating: 5)
I decide to stop in to see if there was any availabilities. When I first arrived the property was very nice and clean. The surrounding area was nice as well. When I walked into the leasing office I was greeted by a very nice lady. She gave me all the information I needed to apply for the property as well as the info for the sistering properties. She was very thorough and informative. I wish I could remember her name(sorry) because she is a great asset to the company!

Review 12 (2023-04-22 - Rating: 5)
I loved the communication. I was kept informed of when my apartment would be ready. Jasmine was friendly and polite. She explained everything so well. I enjoyed the smooth process. Thanks ladies!

Review 13 (2022-03-15 - Rating: 5)
I moved into my unit here in February and I can say this hand down is the best community I have every lived in. The entire office staff are amazing. The property is absolutely beautiful and everyone of my neighbors are very nice. I recommend this property to everyone I come across that is looking for a place. 5 stars is not enough to express how happy me and my children are here I would give 10 stars if I could.

Review 14 (2024-03-16 - Rating: 5)
These are beautiful government homes. I hope anyone considering housing in mckinney that has low income. Be placed on a wait list here ASAP Very lovely, clean area.

Review 15 (2022-03-27 - Rating: 5)
The welcoming I received here was outstanding. Ms.Nikkitta was amazing and provided me with exceptional customer service, she was so professional, helpful, and answered all of my questions. I look forward to living here and being apart of the community. I can’t express how happy I was with my visit here with her, she’s awesome,!!!!definitely a great asset to the company with her knowledge about the property and friendly warm welcoming.

Review 16 (2022-05-27 - Rating: 5)
Lately it seems like customer service is dead, this is NOT the case with the staff at The Independence. Not only are they friendly and eager to help in any way possible, but when you walk into the office they know your name. This simple act shows integrity and professionalism of The Independence staff. Additionally the grounds are well maintained. It makes for a lovely home for myself and my girls, which is all that any of us can ask for. I am overjoyed with my experience. And proud to call The Independence home.

Review 17 (2022-08-26 - Rating: 5)
This was the longest wait ever but definitely worth the wait! I love my new apartment OMG! The refrigerator makes ice. There are so many pluses I could elaborate on the cleaness, the awesome gym, the snacks, last but not least the Amazing staff Monica, Nitikita and Jasmine great job you guys you really made me fill special. 🥰

Review 18 (2021-12-08 - Rating: 5)
I was impressed by the temporary office that The Independence is in! All of the staff were incredibly helpful. Monica, the manager, was so sweet and just a burst of energy. That is so hard to find nowadays. It is so refreshing to see that people take pride in their jobs, as well. Looking forward to applying and hopefully getting approved.

Review 19 (2022-05-27 - Rating: 5)
Cynthia (hope I spelled her name right) was super great, any questions I had she was great at answering, even though I left like I was bugging her she reassured me that I’m not, and had a great attitude! I haven’t met anyone else who works in the office yet! But hopefully one day soon I’m able to! -Journey

Review 20 (2021-12-08 - Rating: 5)
I was in the Dallas area trying to help my niece find an apartment close to her job. We came across these new apartment that were being built and took the information down. I called and spoke with Monica and I fell in love. We filled out the application and the rest was history. SHE CANT WAIT TO MOVE IN HER NEW APARTMENT!!!!! Thanks again Monica for all of your help.

Review 21 (2022-01-15 - Rating: 5)
Since Day 1 Adriana Has Been So Awesome & Very Patient With Me Through The Entire Process Applying For My Apartment & I Cannot Wait To Meet This Wonderful Woman In Person She Really Is So Sweet & She Do Not Play When It Comes To Getting Things Done!!! I Am So Happy That I Will Soon Be Calling These Beautiful Apartments My New Home!!

Review 22 (2022-01-20 - Rating: 5)
Adriana is super nice and helpful. She has given me peace of mind with her professional and friendly attitude knowing my family and I will have a place to live. I am so excited to live at The Independence.

Review 23 (2021-12-08 - Rating: 5)
I had the best experience applying with The Independence. Cinthia was so helpful and patient during the application process. It’s a lot of paperwork but, the whole team is knowledgeable and do a great job of explaining the documents. Their temporary office is also boujie! This place is gonna be so cute! I’m so excited to move!

Review 24 (2022-01-26 - Rating: 5)
Honestly, the staff was very helpful and informative. My questions were answered clearly and thoroughly. The place was beautiful as well! Also their Manager Miss Monica, was outstanding. She was very friendly and very direct..I loved it!

Review 25 (2021-12-30 - Rating: 5)
Cinthia, of The Independence, made me feel at home from our very first telephone call. She is responsible for making my relocation back home very, very smooth. She has worked with me each step of the way, and I really appreciate her understanding and patience. I can hardly contain myself thinking about the move. HAPPY NEW YEAR CINTHIA AND THE INDEPENDENCE.

Review 26 (2022-05-25 - Rating: 5)
5 stars for the leasing employee (Cinthia) she is very helpful and has a great attitude. She even takes my daughter while crying to give us a space to fill the application 😂

Review 27 (2024-05-02 - Rating: 5)
Always a great experience! Nikitta and Jasmine are the most kind, efficient and helpful people.

Review 28 (2022-03-01 - Rating: 4)
Haven’t seen the building but the leasing office I spoke to was very nice and informative. Got all my questions answered and I can at least confirm it’s a legit listing. Can’t wait to see the property in person and hopefully lease with them in the future!

Review 29 (2022-03-31 - Rating: 5)
HI MY NAME IS CYNTHIA CLARK IAM FROM LA I CAME DOWN FROM THE STORM I HAVE BEEN LIVING IN THE HOTEL FOR FOUR MONTHS LOOKING FOR AND APARTMENT DAY IN AND DAY OUT I CAME TO THESE APARTMENTS ABOUT TWO WEEK AGO SO I CALL THEM AND ASK COULD I GET A TOUR AND THE LADY TALK TO ME SAID I CAN COME IN SUNDAY AT 4:00 AND I DID SHE WAS SO VERY NICE EVERY TIME I CALL THE ANOTHER YOUNG LADY TOOK ME ON THE TOUR AND THEY ARE BEAUTIFUL.I PRAY GOD I GET ONE AND GOD BLESS THEM.

Review 30 (2022-05-25 - Rating: 5)
I have went to this property twice and i have met Cinthia on both visits she was very polite, professional and friendly, i really liked who she seemed to be so genuinely happy,always smiling and ready to answer any questions

Review 31 (2024-08-09 - Rating: 5)
Amazing property! Jasmine is the literal greatest

Review 32 (2022-08-21 - Rating: 4)
I really liked these apartments, but they have a waiting list, so I did an online application to be put on the wait list.

Review 33 (2023-02-08 - Rating: 5)
My lease is expiring and l’d love to move in this gorgeous apartments, hopefully the price don’t change by the time I move in.

Review 34 (2022-01-19 - Rating: 5)
The energy at The Independence is unmatched very professional and dictated women that get the job done. I’m so happy I moving here McKinney Texas is beautiful!!!

Review 35 (2023-03-20 - Rating: 4)
Really amazing staff. I would highly recommend getting a 3rd because your upstairs neighbor might be thoughtful about the nosie

Review 36 (2022-01-25 - Rating: 5)
First I would like to say the location is great !! Secondly the leasing office professionals provide great hospitality and were friendly.

Review 37 (2022-01-26 - Rating: 5)
Customer service was extremely helpful. Specifically, Monica explained everything clearly and was a blessing to speak with !

Review 38 (2023-11-25 - Rating: 5)
I love my new home peace and quiet. The manager and maintenance crew are cool.

Review 39 (2022-04-12 - Rating: 5)
Went to visit the new property & I was so impressed! Adriana & nikkitta were so nice & helpful by answering all of my questions.