Stone Loch
Located in Houston, Texas
Address: 10921 Boudreaux Rd, Tomball, TX 77375, United States
Phone: +1 833-901-2077
Rating: 3.8
Services
- Online appointments
- On-site services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible seating
- Wheelchair-accessible toilet
Categories
- Apartment rental agency
- Apartment complex
- Condominium complex
- Condominium rental agency
- Real estate rental agency
Photos
Latest AC Repair Services in Houston
Comments
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Review 1 (2025-02-28 - Rating: 5)
Desirae, Adriana, Dalia, and Dusty are outstanding leasing agents, the manager, and assistant manager. They are incredibly patient and always ready to assist with anything you need. Their dedication to their roles is evident in the care and passion they bring to their work. They genuinely care about the residents and the community, ensuring everything runs smoothly and remains well-organized. This community is truly one of the best, and I highly recommend it. -
Review 2 (2025-02-14 - Rating: 5)
Dusty and Desirae have been great since I have moved, actually the entire staff has been great! I had a list of some minor maintenance items that needed to be looked at. Oscar showed up with my to do list and completed them all in one visit and in one hour. I really like living at Stone Loch, I feel safe and a great location. -
Review 3 (2024-10-11 - Rating: 5)
Stone Loch is a wonderful apartment complex in the Tomball area, complete with all the upscale amenities, plus a convenient location near HEB, shopping complexes, and local schools.I have lived at this complex for over a year and itās been great. It is a very safe and clean environment. Anytime there are any concerns or questions the front desk team has been responsive and very professional. They take pride in keeping it nice here.The maintenance team here is amazing. They fix any and every work order I put in, and things get fixed quickly.If you read a bad review chances are people either donāt follow the rules, or they are looking for something to complain about.The team here goes above and beyond to make this a remarkable place to live. I am very happy to call Stone Loch my home. -
Review 4 (2024-10-11 - Rating: 5)
Iāve been living in this apartment community for 6 months now, and I couldnāt be happier! The atmosphere is nice and quiet, making it a perfect place to relax after a long day. My neighbors are so kind that it really shows the type of vibe this community attracts.I want to give a special shoutout to Adriana and Marissa at the front desk. They are always so sweet and helpful, going above and beyond to ensure residents feel welcome and supported. Their positive attitude and considerate attitude truly makes a difference!Overall, I highly highly highly recommend this apartment for anyone looking for a place where they feel like their money is well spent! Thanks Guys! -
Review 5 (2024-09-21 - Rating: 5)
Dusty was the most professional, pleasant, realistic, and helpful leasing professional I have ever had the pleasure of working with. She gave me multiple options and provided all of the information (good and less good) that I needed to make an informed decision. She was up front about the parking situation that is so prevalent in these reviews so that I was prepared. Most importantly, she matched my energy! Though I have not had the chance to use the amenities, they are BEAUTIFUL, and the property is extremely well maintained. All of the office staff has been friendly, and I am most grateful!!! -
Review 6 (2025-02-17 - Rating: 5)
Iāve been staying here for three months now, and I absolutely love it. The staff is incredibly friendly and knowledgeable, and all the amenities are luxurious and well-maintained.Go see Adriana -
Review 7 (2024-09-20 - Rating: 5)
I went apartment hunting all day but nothing matched or measured up to this place. Along with their staff. Everyone was super welcoming but especially Dusty! She went above and beyond for me. She made me feel right at home, explained everything with a smile. Held my hand during a new chapter in my life. I just loved the whole experience. The apartments seem safe for a single mom like myself. I canāt wait to create new memories with my babies here. -
Review 8 (2024-11-19 - Rating: 5)
Had the pleasure of working with Dusty throughout the application process. She made sure I was well-informed every step of the way. With as many questions as I had, Dustys energy was always positive, professional, and welcoming! She took the time to explain everything clearly and ensured that I felt confident and comfortable throughout the entire process.Thanks Dusty! -
Review 9 (2024-06-24 - Rating: 5)
First time living in a community like this with good customer service, good managers and people in the office is very friendly in the apartment is so spacious. I have room for extra stuff if you want to live somewhere with some peace I would Live here And yes, you will never find a perfect apartments, but I believe this will fit you in every way ā¦. -
Review 10 (2024-08-24 - Rating: 5)
The staff & management at Stone Loch are among the most caring attentive staff Ive personally worked with. I work with many, so believe me when I say it is somewhat rare. This staff is friendly & genuinely care about their residents quality of life & enjoy their work.It was truly my pleasure to have worked with them! Stone Loch is welcoming & is always open to suggestions if improvement may be needed in any area.How they run things & interact with residents & venders alike, on a daily basis, I feel, ultimately set the tone of any living environment & how well the residents adapt to property guildlines, & how comfortable & safe they must feel living there.Every apartment areas atmosphere should feel this way when you visit or live there.Well Done Ladies! It was truly my pleasure to have met & worked with you! Youre the best! Im only sorry I didnt send out this review much sooner so I could tell you that. I wish you all well!;) -
Review 11 (2024-09-12 - Rating: 5)
We moved here in June and we are loving it. The staff are friendly and helpful. We viewed so many apartments and none came close to Stone Loch. You just feel at home here. Whenever we have any issue, maintenance sorts it out the same day. Love everyone working here. Best place to live! -
Review 12 (2024-08-05 - Rating: 5)
Iāve been a resident of this community for almost a year and Iāve been very impressed with the management staff and how they treat their residents. Dusty has now on two occasions gone above and beyond for me, once to scan a document and the other to go through all the parcel lockers to find my package that was supposed to be delivered to my doorstep. She did this all with a smile on her face and such a great, positive attitude. Thank you Dusty for your kindness!! -
Review 13 (2024-06-29 - Rating: 5)
Hands down the best apartment I have ever stayed in. Where can I start? Each staff member is friendly & welcoming. There are an abundance of amenities from the pool, virtual golf, gym, etc. Itās also a non smoking complex. Before my husband & I decided to relocate, Stone Loch was the first & last apartment to tour. Sarah gave an excellent tour & we fell in love instantly. If youāre looking for a quality & luxury apartment Stone Loch is it. Maintenance is also excellent from keeping the community clean to fixing appliances. -
Review 14 (2024-10-02 - Rating: 5)
We moved here September 2023. While we had a few hiccups with our move in process, Rachel and Adriana were very quick to address the issues and not only made everything right for us, but made them even better! I would definitely recommend speaking with the office if you have an issue. They are eager & responsive to help. We really appreciate you ladies and your team, thank you!! šš¼āØWeāve put in a couple of work orders so far and they were taken care of right away. We love that the grounds are kept clean & beautiful. And the 2 bedroom floor plan we have is very spacious so we love it! All in all, we are happy to be here and hope things continue to go well! āŗļø---š *UPDATE* From 4 stars to 5 stars!!! šWe have been here one year now and love our home & community. We signed a renewal for another year. I have to commend the ladies in the office- Adrianna, Dusty & Maressa! They always go above and beyond for their residents and have each assisted us in some way. Adrianna is the property manager and has especially made us feel valued and comfortable here with her warm personality. We appreciate the maintenance team being very responsive with any requests weāve had as well. Thank you to the entire Stone Loch team!! šš¼ We are happy residents! ā¤ļø -
Review 15 (2024-08-05 - Rating: 4)
I leased an apartment here (site unseen) and have received excellent support from the community managers every step of the way. Specifically, I want to applaud Dusty for making my move-in super smooth on two days when she was managing the front office all by herself. She made me feel welcome and answered my questions while also solving another tenants urgent need. Its clear Dusty cares about this community and its people! -
Review 16 (2024-08-18 - Rating: 5)
Iāve lived in a ton of apartment complex communities and this place has by far exceeded my expectations in the one year I have lived here. Dusty and Adriana go above and beyond with EVERY request and make me and my husband feel like family. Beautiful grounds, spacious luxury living, amazing customer service. Whatās not to love? -
Review 17 (2024-07-02 - Rating: 5)
I have lived here for 1 1/2 years at time of review, here are my perspectives on what appear to be misplaced complaints and the facilities / personnel overall.Parking -I see a large majority of issues with the complex as parking complaints. It seems that people dont enjoy the use of their legs and feet, as there is adequate parking on site, you just may have to walk a few hundred feet instead of 10. The overall theme seems to be that these are just lazy complaints; the staff does a respectable job of enforcing towing and sends out monthly visitor parking instructions.Staff -The staff are all very professional, and approach conversation with the same respect that they are given, as they should. Lapses in communication seem to happen when tenants dont apply an elementary level of speech, and decide to yell and complain loudly, as apposed to respectfully inquiring. Disgruntled tenants appear after breaking rules or being cited for violating lease agreements, not due to the management.Facilities -The pool, fitness area, common building, and dog park are all well - maintained and regular updates are sent out to notify tenants if their use is going to be paused due to maintenance actions or other issues that arise. The Parcel system may be suited to those that dont want packages sitting on their doorstep, but I would personally recommend not using it, as it is often full and youll get them in front of your door anyways.Grounds -The grounds are regularly maintained by a third party, who does a good job of wrapping up in one day when on site. They are not active during absurd hours, and will be considerate if you are walking past or in the proximity of their work.Neighbors -I personally havent had any issues with my neighbors ( I am what people would call a disgruntled veteran and I tend to avoid others ), most everyone in the complex keeps to themselves and noise levels have not been an issue in the 1 1/2 years I have lived here. It is a common occurrence to have to wait for individuals going over the speed bumps at 2 or 3 miles per hour: this is because they have no idea how vehicular suspension works, but it isnt an every day problem. The speed limit is 10 mph and driving over the speedbumps (Which are graded for passage at 10 mph) will not damage your vehicle or cause issues with the suspension.In conclusion, these are the best apartments that I have lived in. They are well taken care of and very safe (There is a large population of veterans and law enforcement that live here). The staff is friendly and maintenance requests never seem to sit for longer than 24 hrs. Most of the negative reviews seem to come from individuals that were denied leases due to inadequate income or those mentioned earlier that break rules and are held accountable. If you have a reasonable amount of communication skills, basic situational awareness, and the ability to follow rules youll be just fine. Would recommend. -
Review 18 (2024-07-15 - Rating: 5)
Iāve been at this complex for 2 years and have little to no complaints about the professionalism and peace that encompasses Stone Loch. I love the leasing staff. Assistance manager, Dusty, is super kind and helpful. Parking can be limited but it all depends on time of day. Overall, Iāve enjoyed my stay. -
Review 19 (2024-07-11 - Rating: 5)
Just WOW!! I was supposed to move in 2 days to a different complex but they were extremely unprofessional and had absolutely no way to contact them. I decided to just look for another apartment and found Stone Loch. When I tell you Dusty has been AMAZING!! She helped me get approved and was so understanding and patient even though I called like a million times with random questions lol. I canāt wait to move in! -
Review 20 (2024-07-23 - Rating: 5)
Weāve only been living at Stone Loch for about a week now, but through our entire move in process the assistant manager Dusty was AMAZING! She was warm, welcoming, and extremely helpful. I love it so much! -
Review 21 (2024-05-28 - Rating: 5)
Honestly, Iām not even sure where to start. Everyone that you encounter from the time you walk in during the tour and even after such beautiful souls. Sarah was amazing and although I have not leased YET She would be the main reason I would return to lease. The grounds were kept beautifully so you can tell they care about their community. As we were touring, Sarah was able to speak to residents by their name and that is a huge plus for me because that shows that they are not only attentive to the community, but the residents within. Thank you so much for the overall great experience. I honestly cannot wait to become a resident in the future! -
Review 22 (2024-04-15 - Rating: 5)
I have lived in my share of apartments through the years, and this complex is by far the BEST managed! Go and see Adriana, Sarah, Maressa or Dusty for your rental needs. I realize rental housing is expensive these days, but you get what you pay for with Stone Loch. The amenities are a huge plus and the landscaping is very manicured at all times. The leasing office is good about planning fun events for the tenants AND sending out friendly reminders regarding everything from keeping the property clean, to etiquette at the pool. I also appreciate the security gates and the app required to get in to the fitness center, mail room, etc.The location of this complex is also a plus. You will be right by the Grand Parkway, near HEB and a CVS.I have been to the pool several times and very pleased at how maintained it is, along with the entire property.Go see one of the girls above for a pleasant rental experience, from start to finish. You will not be disappointed! -
Review 23 (2024-08-16 - Rating: 5)
Westminster is very lucky to have whole team working at the office in apartment. All team members are excellently best in working & best helping team I have ever seen. Sincere thanks to the whole team -
Review 24 (2025-02-28 - Rating: 5)
All staff here are Amazing and helpful. Great community! Definitely recommend living here :) -
Review 25 (2023-09-13 - Rating: 5)
I have lived at Stone Loch for about two years and I can truly say this is the best complex I have lived at. The units are nice, and grounds are kept nice, and the staff has always been so helpful to me.Rachel has personally helped me with any issues Iāve ever had the past couple of years and has always put my mind at ease when something wasnāt going right. Any time Iāve ever had a complaint or issue it was addressed and handled right away. I will forever appreciate her and her quickness to help. -
Review 26 (2024-11-02 - Rating: 5)
Dessirae and Dusty were amazing and super helpful! They totally sold us on a unit. (Nice apartments too) -
Review 27 (2024-03-14 - Rating: 5)
Were happy here! Amenities are nice, people are nice. My boys both left scooters in different spots on the property by accident on different days, and nobody took them! Parking can definitely be annoying, but weve gotten used to it. All of the staff are kind. The pool/pool area is great. -
Review 28 (2023-12-18 - Rating: 5)
I absolutely loved my time spent at Stone Loch! The amenities were amazing. The staff especially Adriana were always so sweet and helpful whenever we had issues. Our neighbors were really kind and we never had an issue with parking! Iām sad we had to move due to relocation out of Houston but itās a really great place to live.š -
Review 29 (2023-09-29 - Rating: 5)
Ive been at Stone Loch for two years now, and its been an awesome experience. There are some ups and downs, like any community, but what makes this place special is the management team. Rachel, our manager, is incredible. Shes super responsive and gets things done. Adriana and Sarah are so friendly and always go the extra mile to help out and keep the community running smoothly.The maintenance team deserves a shout-out too. Theyre on top of things and do great work. You can tell they take pride in what they do, and it makes living here really enjoyable.Another thing that stands out is how well they keep the common areas, like the gym and pool, in excellent condition. Always clean and well-maintained. -
Review 30 (2023-09-21 - Rating: 5)
I want to start of by saying thank you to Sarah and Marissa they were very sweet, quick and super helpful made us feel very welcomed as well. The apartments are gorgeous and honestly Iām glad Iāve chosen Stone Loch! I will highly recommend to family and friends. Iām very grateful for my apartment love everything about it. Big big shout out to SARAH!!! Just Amazing thank you my kiddos, husband & I are very happy residence and are very thrilled to live here. -
Review 31 (2024-01-26 - Rating: 5)
Been a wonderful experience at Stone Loch for my husband and I thus far! We love our place and everyone has been so helpful and welcoming! Maintenance is so kind and very prompt. Maresa was a HUGE help getting us set up with everything since we were moving from Pennsylvania-sight unseen! Adriana is phenomenal and so accommodating. 5 stars from us so far!! -
Review 32 (2023-07-07 - Rating: 5)
I have lived at Stoneloch for three years, and cannot say enough good things about this property and the management. Not only are the apartments beautiful with stunning finishes, but the pool and amenities are fantastic as well. As a realtor in the area, I am familiar with most of the apartment properties in the area, and this is by far the most reasonably priced for the amount of square footage and upgrades. Adriana and Rachel, the assistant manager and manager, are beyond amazing and have been so wonderful to work with. The grounds are beautifully kept, and the maintenance requests are promptly resolved. -
Review 33 (2023-01-19 - Rating: 5)
As I go into my third year at Stone Loch (October 2020 was my initial move in date) I really have zero complaints and God willing, will be renewing my lease again. Adrianna, was my leasing agent during this time. I am happy to hear that she is now stepped into a managerial role with Rachel. Both Rachel and Adrianna continue to exceed my expectations as resources of our community and transparent host. I cannot speak on parking, because early on I decided to rent space. What I can speak on is the staff and overall safety of this community. Maintenance is quick, efficient, and polite. I sincerely believe that the front office staff does a great job with being transparent and truthful about what goes on with community issues (eg. parking, gates, safety, and complaints) I have had my share of incidents. I feel like Rachel is very hands on with our community and has been the same way since the hard freeze of February 2021, when the staff passed out dinner and checked on every resident during the black out. Or when she offers help to residents who are struggling to pack their groceries up three flights of stairs. Or the events that Rachel and Adrianna host through out the year just to check in with residents. Those are things as a community that should be taken into consideration as well, those are things that the staff at Stone Loch can actually control. Overall, the apartments are well kept, safe and beautiful and the front office does their best to keep residents informed even in tough situations. -
Review 34 (2024-08-15 - Rating: 5)
Stone Loch has been a wonderful experience thus far. Moving to TX was a nerve wrecking and all the staff put me at ease. Love the neighborhood -
Review 35 (2024-01-31 - Rating: 5)
Sad we are leaving! (We are moving to the other side of Houston for work) Itās been great here. While I do understand some of the negative comments as they were issues in the pastā¦I will say two things; things have drastically improved and thatās because yes, the manager is FIRM. If you take that as rude, disrespectful or anything else negative Iād say thatās a personal issue and you need to toughen up, buttercup. There are no grey areas when it comes to managing an entire property and because of her approach, this is a great place to live. Perfect location, quiet, direct access to the highway and the amenities are amazing. Adriana is so sweet and has always been so very helpful and quick to respond to anything you need. The staff is WONDERFUL, including maintenance and the groundskeepers! We enjoyed our time here.- The Emile Family! -
Review 36 (2023-11-06 - Rating: 5)
I lived at Stoneloch for 14 months. I was really going through a dark time in my life and Rachel and the ladies in the office were AMAZING. They didnāt know it but I have no complaints about the management. Rachel is a excellent property manager. My only compliant is the parking but that is not the ladies in the office fault, it is more of the design layout. Honestly the best solution if you move in is to get a garage or carport. Other than than the good amenities, clean property, nice apartment, and good complex. I resided on the 3rd floor so no issues for noise.****FOR ANY COMMENTS about Rachel being racistā¦that is NOT TRUE at all. I am a African American woman and she has shown me and my family kindness and even the ladies at the office. I remember there was a issue with delivery, the ladies in the office opened up the entire mailboxes in the mailbox room to check and see if my package was delivered. They always speak, I even saw Rachel at HEB and she spoke. So I am not sure what anyone is sayingā¦. I think maybe at times with the fast movements of being a property manager and all that comes with that, she may have had stress but racist no. I have even seen her get other peopleās residents off the school bus before. I am not saying this to discredit anyone, but I think sometimes people use the āracistā card so quickly when that is not the case. -
Review 37 (2023-09-14 - Rating: 5)
Stone Loch has been a great experience for me! The apartments themselves are sooo nice, the amenities are amazing I especially love the pool. The management is the best!! Whenever I need something taken care of they are on it immediately. Iāve stayed at other apartments around here and nothing compares to Stone Loch. If you are looking for a peaceful place that you can enjoy that is family oriented, Stone Loch is the perfect fit, it was for me!! -
Review 38 (2024-01-10 - Rating: 5)
My friends and I are looking into moving down here in Texas. We booked a tour online and met Sarah at the front desk. She was professional, friendly and easy to talk to. She understood everything we wanted and gave us the pricing for everything. Amazing experience. -
Review 39 (2023-04-11 - Rating: 5)
My husband and I moved here in 2020 when the complex just opened. We been here since and now are in a 2 bedroom. Weve enjoyed the complex well and management has always been responsive. Rachel has been attentive since day 1! She has accommodated to all our needs and has always fixed any problem weve had. Parking can be an issue as theres so many residents but if you follow the rules there shouldnt be any problems. We will be sad once its time to purchase our home since weve been so comfortable with our living space. 100% Recommend! -
Review 40 (2023-10-26 - Rating: 4)
We moved just a month ago but we feel great in our new home. We havent had any bad experiences yet. The professionals at the leasing office are friendly and we always had good communication and fast answers during the process. Thank you Sarah for all your support. The best is just yet to come. -
Review 41 (2023-09-27 - Rating: 5)
Just want to update my review. Been living here now, for 2 years and its still great. Very polite and amazing people, specifically Rachel. I dont understand the reviews about labeling her or the staff as racist people. I believe its just people who cant get it there way and decide to make unnecessary reviews like that. This apartment complex is outstanding and has great amenities. Maintenence crew is great also. Wish people would be more respectful towards the ladies at the front office. Ive seen myself how some people treat them and disgusting how some people think its okay to treat and say bad stuff to them. At the end of the day its a great place to live. Keep up the great work š. Thank you Rachel for always being amazing and doing what you do best. -
Review 42 (2023-03-11 - Rating: 5)
I have loved living at Stone Loch! The ladies in the office, Mrs. Rachel, Adriana and Marcceesha are the best! They have always been nice whenever I speak with them and are very helpful with any issues. The maintenance crew arehands down the best from any complex I have previously stayed in. They are quick and efficient. I absolutely recommend living here! You will truly love it. I just resigned for another year last month. I have lived here since August 2021. Best complex Ive been in! -
Review 43 (2022-09-06 - Rating: 5)
I would highly recommend living at this apartment complex. The management is truly incredible! Rachel the manager & Adriana the assistant manager are so incredibly kind & helpful! My husband & I lived here for over a year & a half & never had an issues! I always felt safe, had great neighbors & overall had an amazing experience here! If we wouldnāt of bought a house we wouldāve definitely resigned our lease! The complex is always very clean. The maintenance men are extremely respectful, kind & always did a great job! Along with their response time was fast acting. 10/10 place to live! -
Review 44 (2024-02-01 - Rating: 5)
I have had a wonderful experience with working with the staff at Stone Loch. They helped us with making our move in process smooth and easy along with minor complications from our parts. Overall I am enjoying my stay here. I would recommend anyone to make this their home. -
Review 45 (2023-09-13 - Rating: 5)
I went on a tour this week and Maressa was amazing! She was super friendly and easy to talk to. She answered all of my questions without any hesitation. I wish all apartments had employees like Maressa. Genuine and not just trying to get a paycheck. 10/10 recommend touring Stone Loch! -
Review 46 (2023-06-09 - Rating: 4)
I moved in 3 months, loving it! The management has been nothing but helpful, they were such an immense help with my move in (moving from Canada to the US and doing everything thru email was a pain but Adriana, Sarah and Rachel made it as seamless as possible). The grounds and common areas are always maintained, maintenance is always quick to resolve issues and walking around the grounds at night, so peaceful :) -
Review 47 (2022-12-12 - Rating: 4)
Marcāceesha, Rachel, and the rest of management team here are great. Me and my husband just moved in beginning of December and we are really happy with how peaceful it is. I love the quality of the apartmentās and how attentive the team is about their work space/ service.The parking seems to be an issue for most, but I find that the complex just wasnāt built big enough for the parking spaces it needs. Hopefully that changes. Otherwise, so far, this is a great place to be. We like it!! -
Review 48 (2024-06-26 - Rating: 5)
Wonderful!You can call it home, everyday! Also, the team, Maressa, Sarah and Adrianna make it an even better living experience. Beautiful property, space and homely abode. -
Review 49 (2023-10-01 - Rating: 5)
I moved here 5 months ago, and I am so glad that I chose Stone Loch!!! Clean area, beautifully apartments, gym, pool... I love every single thing about this complex.Also, I just want to take a moment and thank Sarah for her kindness, professionalism and always helping when needed. Thank you Sarah! -
Review 50 (2024-10-08 - Rating: 4)
Nice apartments and facilities. Maressa at the front office helped answer any questions I had and is super sweet. -
Review 51 (2023-06-15 - Rating: 5)
I have been a resident here at Stone Loch for almost a year now and I canāt be more in love with my home! Being the first time getting an apartment alone, the ladies at the office have been AMAZING at making everything so smooth and easy! Theyāre so helpful and always so sweet. Canāt wait to renew my lease! -
Review 52 (2023-03-21 - Rating: 4)
The 2 years we have lived here the staff has always been helpful with all the ways to make the residents feel like home. The staff is kind and courteous. I suggest we have more get togethers like the movies or pool parties that is always a great way to meet neighbors and make a closer community. The only downside is parking is a bad problem cause if you get home after 6PM parking is always hard to find. I suggest that you purchase the lot to the east of complex and build more parking and garages. Please keep up the good work and praise your employees daily to keep up the great customer service. Also, the ones that keep breaking the gates hold them accountable for the damage. -
Review 53 (2024-03-28 - Rating: 5)
Dusty, maressa and Sarah are the kindest most helpful people. Also the no residence at the apartment complex are honest people they returned my motorcycle key to the front desk. It seems there are still good people in this world -
Review 54 (2023-05-14 - Rating: 5)
I recently had the pleasure of working with one of the most impressive staff I have ever encountered. From the moment I walked into the apartment complex, I was greeted with warmth and professionalism that set the tone for my entire experience.Sarah was able to answer all of my questions and provide me with detailed information about the available units. What impressed me the most was the level of personalized attention that was provided throughout the leasing process. Sarah was attentive to my needs, wants, and concerns, and worked tirelessly to find the perfect apartment for me.Saraās attention to detail was impeccable, making sure that every step of the process was handled efficiently and effectively. She was always available, responsive, and helpful, going above and beyond to ensure that my move-in process was seamless and stress-free.I cannot stress enough just how outstanding Sarah was throughout every step of the process, from the first conversation to the actual move-in date. She truly made sure that I felt valued and cared for every step of the way, which is something that is hard to come by in todays world.Overall, working with Sarah was an absolute pleasure, and I cannot recommend Stoneloch highly enough. Her level of expertise and professionalism truly set the bar high for what a great leasing agent should be. If youre looking for an outstanding and sophisticated leasing agent who genuinely cares about your needs and wants, then look no further. This one is a true gem! (Idk if itās Sara or Sarah as far as spelling) -
Review 55 (2023-03-14 - Rating: 5)
I have lived at Stone Loch going on 3 years and this is by far my favorite place. The apartments are beautiful and the staff is amazing! Rachel and Adriana are extremely helpful. They go above and beyond for their tenants and I couldnt be happier. 10 out of 10 recommend Stone Loch!!!! -
Review 56 (2022-09-23 - Rating: 5)
I just recently moved in Stone Loch and I love it. Itās a very family friendly environment and also very clean. I instantly felt right at home. My leasing agent Marcāceesha was heaven sent. She made the moving process so easy. I would recommend anyone interested in finding out about Stone Loch to call and ask to speak with her! -
Review 57 (2022-05-06 - Rating: 5)
Our family has lived at Stone Loch since June 2021 and we have enjoyed our time in the community. The apartment has a pretty good distribution that works for our family of 3. I work from home and spend most of my time in our apartment, and cant complain. The amenities are great; the only improvements I would ask for are a better kids play area, and a better remote receptor for the entry gates.I would recommend living here. -
Review 58 (2021-09-18 - Rating: 5)
Our experience here was great! I am not sure why some of the other reviews are overly critical. Everyone has bad days, this last year and a half has been trying for many of us. Any apartment you go to.. you can find something that you dont like. The office staff was courteous and professional. Rachel gave us a tour and took care of our application. She was thorough and took time to answer our questions. We didnt have any negative experiences with any of the employees. Due to unforeseen circumstances we ended up having to change our plans. If the need was to ever arise, I would have no problem returning to this property. -
Review 59 (2022-05-20 - Rating: 5)
Iāve been here since June 2021 and love love the property and what it brings to me aesthetically but have to admit that it was a rocky road mid-lease with staff, parking issues, and guest issues. I attempted to move and when asked why, I told them the truth. Spoke with the manager who was super awesome in wanting to make right all that was wrong. With her efforts and communication I signed a new lease. She worked diligently to ensure I was happy able to move a month earlier without penalty. I changed my mind of which unit to move in to several times and not once did her or staff falter or grow weary in helping me. The new staff and management have heard us and are on it. I truly appreciate them all! I thank them all for bringing back the reason I chose to stay here in the first place. š -
Review 60 (2022-08-05 - Rating: 5)
This apartment complex and office staff are amazing!!! From the leasing agents to management!! Asst. Manger Adriana to Manger Rachel are amazing they treat you like family.they go above and beyond to make sure your happy even if it means staying late and leaving there family to attend to your needs. Anyone who has bad reviews about this place just dont want to follow rules. If your looking for family oriented place to live this is the place for you!!! -
Review 61 (2020-10-06 - Rating: 5)
I have to say Keisha is the BEST BEST BEST -
Review 62 (2022-07-31 - Rating: 5)
So far great place to live very Quiet also very nice and new!!! The staff in the office have been very nice and helpful (Marcāceesha Sapppington ). I was out of the country trying to get this done and she helped out a lotā¦ making sure we gathered all the needed documents. She was also very informative making sure we understood how everything workedā¦Letting us know the ends and outs of the property! Move in day was perfect she even showed us in to our apartment and wished us well!!! So excited to start my new chapter here!! šššāŗļøāŗļø -
Review 63 (2023-10-19 - Rating: 5)
The staff is amazing!!! Sarah and Rachel are just the best. They exceed my expectations always with any question I have. I just moved in and everything is awesome the apt is beautiful and the whole property is beautiful. -
Review 64 (2022-01-20 - Rating: 5)
We have now lived here 3 mths and itās flown by. We moved from out of state and knew nothing about the area. We have family in Texas but they live in different areas which made it hard to zoom in on a certain area. We stumbled on Stone Loch and talk with Keisha. She made us feel like we would do just fine here! And we have, Rachel and the rest of the crew along with Keisha have made us feel like we have a home in area that we feel so lost in. The apartments are safe, clean, and any issues are handled right away. There are a lot of families here! Itās pets friendly.. oh and it doesnāt hurt that itās in a top rated school district(Klein). Close to new shops and everything you need..Update.. we moved out and it was a positive experience. It was our choice to buy a house, while living there we never felt unsafe or had any major issues. These review about parking are mostly overblown. If you donāt follow the rules yes your car will be towed.. just follow the rules.. the reviews about grounds being dirty is also simply not true. I moved here knowing very little about Texas and nothing about the area and Iām so glad we landed here! You will be too. -
Review 65 (2022-08-09 - Rating: 4)
The apartments and prices are wonderful, amenities are well cared for. There is zero parking, parking is horrible. If youāre not home by 4, good luck. I worked from home and more often than not had to hoof it across the complex. The dog park was smaller than weād hoped for and a group of pets and their owners take it over in the evening and it creates a commotion if you walk your pets near it with barking. There was minimal crime, but there was issues with the neighboring complex hopping the fence to use amenities. The pool during the summer is a younger crowd who drink and listen to music but are really respectful and was one of the few complexes I knew my neighbors. After move out, it did take months to get our deposit back and there were the current tenants listed on our check which made it a hassle to deposit. As far as apartment living goes, we really enjoyed it here for the quality and the area. -
Review 66 (2021-09-29 - Rating: 5)
Stone Loch is a great place to live! The units are nice, large, and well appointed. The amenities are great. Thanks for putting in the speed bumps!The staff is amazing and very helpful. Gabby, Keisha, and Rachel are always so welcoming and professional. Shout out to the maintenance and grounds team, too. They work very hard to keep the property nice and running well. The staff is one of the reasons I chose to live at Stone Loch.I enjoy the social activities, too. A little bit of something for everyone... -
Review 67 (2023-09-13 - Rating: 5)
Iāve been delivering to Stone Loch for almost three years and have always had an amazing experience with the staff and residents. I have seen Rachel and her team interact with everybody that comes into the office and they have always been professional and helpful. -
Review 68 (2022-12-03 - Rating: 5)
Every review about Marcceesha Sappington is 100% correct. She made my move in process insanely seamless, super informative with everything I needed in order to be prepared. She continued to assist with all my needs post move in. Apartments are super cute, love the layouts especially being work from home. The reviews about parking are true though so plan accordingly. -
Review 69 (2022-05-25 - Rating: 4)
Ive stayed here for about a year at this point and decided to leave a fair review after seeing all the 1 stars.The apartment complex is nice and has been just as nice since I moved in. Any issues that I have had whether theres been leaks, exterminor, A/C, or damages, they have all been fixes in 1 to 2 days.The parking has been the only problem that I have encountered while staying at the apartment complex and the reason why I cant give 5 stars.Ive attempted to get a private parking space but Im normally told by the leasing office that theyll look into it but normally dont receive a response.While speaking with the leasing office in person I have never had any issues but like other reviews I have called and left messages only to not reach anyone unless I call at the right time.Gate 1 has been down a lot recently due to cars speeding through and breaking them regularly. I cant fault the complex for that as the gate was being broken by guests on a constant basis. (I will say going all the way around the complex through gate 2 did get annoying.)All and all Im happy so far and do plan to renew my lease hopefully the parking get resolved at some point but its an issue at just about every apartment complex. -
Review 70 (2023-01-21 - Rating: 5)
Marcceesha is the best hands down. She kept in touch, and ensured she did everything possible to get me approved. I appreciate the effectiveness and customer service given from her. My experience was very pleasant, and i cant wait to enjoy my new home . -
Review 71 (2022-09-13 - Rating: 5)
Macceesha thank you for your help on all the process, Im very happy with the new apartment ā¦ 100% the best attention excellent customer service!!! -
Review 72 (2023-03-13 - Rating: 5)
This complex is amazing, the management team really has gone above and beyond for us while we have lived here. Always readily available with any questions or concerns. Very well kept up and great amenities. Quiet and safe apartment. Definitely resigning our lease. -
Review 73 (2023-09-13 - Rating: 5)
So I came to tour and afterwards I was looking at the reviews and the website. And Iām actually quite shocked at the people speaking negatively about the staff members here! They were ALL absolutely wonderful! They even gave us lemonade and waters to have during our tour of the property. Itās so sad to see people ONLY leave negative reviews. I hope all you ladies leave good reviews when you actually like somethingā¦.doubt it though. -
Review 74 (2022-05-10 - Rating: 5)
This community is absolutely gorgeous! I searched for the perfect place for my son, and this was a gem. The property has beautiful grounds and resort style pool. Location is great with easy access to city or The Woodlands. Property is like little vacay with indoor golf simulator and very nice business center with lounge areas for working at home or for small business meetings. The fitness facilities are state of the art and no need for gym membership anymore. The interiors are stunning with quartz countertops, stainless appliances, and the great open chef style kitchens! My son cant wait to cook and entertain here. Rachel was amazing and informative on the community and the customer service here and attention to detail gets an A +! Definitely will recommend friends and family here. -
Review 75 (2022-12-28 - Rating: 5)
Really appreciated all that leasing professional Marcceesha did in order to get us settled here in our new home. She was always available to answer our questions and made the entire process as smooth as possible. We love our new home, great property! -
Review 76 (2023-09-19 - Rating: 5)
This place is so amazing, The staff family at home. Itās like talking to my sisters on a daily basis. The complimentary coffee & golf simulator in the office is the best. The pool is amazing, very relaxing & quiet. -
Review 77 (2022-08-27 - Rating: 5)
First and foremost, if you like boogieā¦ IT WILL HIT ALL THE MARKS. The gym- is the biggest gym that I have ever toured (and I am all for fitness and space)!The person that helped us was Marcāceesha! She literally made our tour so much better! We asked her a million and one questions and she was very detailed in explaining EVERYTHING! LITERALLY EVERYTHING!Iām all about customer service, because that is extremely important to me. What really stood out was a lady came into the office and had questions, and Marcāceesha addressed her when the other associate didnāt and walked right passed her. That really spoke volumes!My only thing is parking- it doesnāt look that spacious and she did mention that the parking got a little better. But Iām sure it is recommended that you get a pass. The only bad thing is people come over, their car has to be registered which seemed like a strain :/Everything else tho, 10/10 it was BEAUTIFUL! -
Review 78 (2024-04-27 - Rating: 5)
Great place to live. The leasing agents are great to work with and are willing to always work and help with anything you need. Dusty was great to work with! -
Review 79 (2020-07-31 - Rating: 5)
I was extremely impressed with the quality and construction of Stone Loch. I stopped by to see a 1 bedroom as was greeted by a warm and friendly staff. The property looked amazing even though construction is still ongoing. The amenities are awesome especially the Golf Simulator and Media Room! This is definitely a top pick if my job keeps me in this area! -
Review 80 (2023-10-03 - Rating: 5)
On our second lease term and donāt plan on leaving anytime soon. Couldnāt see us living anywhere else. This is home and itās thanks to the community and the management team here. Theyāve done a great job at maintaining the property and are always in great moods when we visit the clubhouse. -
Review 81 (2022-05-05 - Rating: 5)
All I have to say is one of the best apartments to live at Very well maintained and taken care of. The office staff is very friendly and welcoming. They really made me feel like home! I sincerely would recommend to anyone who is looking for a new home to choose Stone loch!! Thanks again RACHEL for all your help!! -
Review 82 (2022-05-28 - Rating: 5)
Today marks one year since we picked up our keys to our apartment. The manager at Stone Loch, Rachel, has been above and beyond professional, helpful, personable and accommodating throughout this year. Stone Loch has many great amenities to offer and we enjoy living here! -
Review 83 (2021-09-22 - Rating: 5)
Iāve had such a positive experience here at Stone Loch! The apartments are absolutely beautiful and the amenities are top notch! Rachel and her team are always very helpful. The property is super dog friendly and has a great dog park. -
Review 84 (2021-10-07 - Rating: 5)
Truly the best management Iāve ever had in all my years of living in apartments. Every single one of the ladies Iāve been in contact with has helped me & my fiancĆ© in so many ways! I would highly recommend this apartment to anyone. This is a very clean & welcoming environment as well! 10/10 would recommend. -
Review 85 (2022-10-07 - Rating: 5)
We found this apartment a little less than 2 weeks ago, and the process has been made effortless by the management staff, specifically Marcceesha, for the onboarding process. She efficiently communicated with us about application process and was very friendly as well. Highly recommended. -
Review 86 (2021-06-02 - Rating: 4)
I live in this complex . i have been here for about 4 months . Community is good . Management is fantastic ,the amenities here are great ,has a gym , great pool , and if you have a pet itās a great environment . The only thing i donāt like about here ,is that the parking is so BAD .They do have a car port they offer but want extra cash just to park your car and they also have a garage but thats even more than the car port . So you barely have people in the car port or the garages are taken so to find a parking spot is SO!! BAD !! reminder place is great . but parking is the worst so get here at 6 PM . if not good luck finding a close parking spot to your apartment. -
Review 87 (2022-05-20 - Rating: 4)
My name is James Paterno and I moved into StoneLoch apartments October 2021, and after I moved in I wrote a review where I tore this place up and the reason I felt that way is because the owners when I moved in and the management team didnāt tell you a bunch of stuff and I almost felt like I had been connedā¦.. then StoneLoch got sold and a new complex manager came on along with new maintenance personnel etc. and it has been a night and day difference in a good wayā¦.. Rachel and her team care about this place and do their best to address any problems and concerns that we as residents have and she also gets stuff fixed quicker than anywhere I have lived beforeā¦ Iād had a couple of maintenance issues and every time I have called someone has been there within the hour and out of the three times Iāve had to call about stuff all of them have been outside normal working hoursā¦ā¦. The maintenance team are friendly and pleasant and knowledgeable and so are the office staff in the gym and pool are really niceā¦.. To me a lot of apartments are pretty similar and what makes this place better is the quality of the staff both administrative and maintenance -
Review 88 (2023-03-10 - Rating: 5)
With most of your options around tomball being older and out dated! Stone loch provides a new and very updated living arrangement!The staff has always worked with me to understand and make my living experience better! I would recommend living here! -
Review 89 (2022-12-15 - Rating: 5)
I always love visiting Stone Loch community. The staff is top notch and very friendly. If you are looking for a wonderful place to live in Tomball, please go by and check them out and ask for Marcceesha. She is awesome! -
Review 90 (2024-06-15 - Rating: 5)
The Staff Is Amazing Here With Getting Moved In , In Such A Short Time Frame. Iād Like To Thank All Staff But Dusty Was Lovely To Work With. -
Review 91 (2023-09-14 - Rating: 5)
I have loved living here at Stoneloch. The office staff has been nothing but helpful and friendly. The maintenance team does a great job at the upkeep. -
Review 92 (2022-11-09 - Rating: 5)
Marcceesha was a great help with the application and moving process. She made me feel comfortable with my decision on moving to this apartment complex. I hope everyone can expierence that as well if they decide to tour or move in !! -
Review 93 (2021-01-05 - Rating: 5)
ABSOLUTELY hands down 10/10 would recommend. From the staff to the incredible floor plans. The process from start to finish.....chefs kiss* Also toddler approved ! We love that ! The transition on move in day was seemless. Mrs. Keisha and Arianna are absolute saints and truly make you feel like family. The since of community here is overwhelming in the best way. -
Review 94 (2021-05-06 - Rating: 5)
When you google hospitality a picture of Stone Loch should pop up with the manager Rachel front and center. From tour to move in this was the smoothest process Ive ever experienced and in my opinion its all due to Rachel. Shes so knowledgeable and accommodating its unreal, 5/5. Highly recommended! -
Review 95 (2024-02-01 - Rating: 5)
Since the first day of showing us the apartment, from us moving in and signing the lease, the staff has been amazing. I would recommend this place to anyone that would come and ask me.E.Dominic -
Review 96 (2020-07-31 - Rating: 5)
Love some of the special touches on units including a mud bench, build in desk and shelves. Rachel gave us a tour and she was very bubbly and seemed to have a lot of experience. When my current lease it up, this place is at the top of my list. -
Review 97 (2020-07-30 - Rating: 5)
Stop by to tour Stone Loch apartments and the staff was absolutely amazing. Extremely helpful and friendly. The property is brand new!!! So itās absolutely beautiful, and will look even better once construction is done. Definitely one of my top choices if not THE FIRST!Thanks Stone Loch Team! -
Review 98 (2023-09-13 - Rating: 5)
Looked at an apartment here and the leasing agent, Maressa, was spectacular. Turns out the location wasnt perfect for me, but I highly recommend anyone looking for and apartment in the area to consider Stone Loch. š» -
Review 99 (2022-07-16 - Rating: 5)
Great apartment complex to live in. The units are beautiful and spacious too. The property management has been nothing but pleasant to work with, and maintenance is incredibly responsive. Thank you for all you do for us!! -
Review 100 (2022-05-14 - Rating: 5)
Property is really nice, but more importantly the staff was phenomenal! Rachel and Adriana were super polite and very helpful with timely responses, with whatever it was I needed. Look forward to living here! -
Review 101 (2024-07-18 - Rating: 5)
Maressa was amazing with guiding us thru the process. Gorgeous community and beautiful amenities. -
Review 102 (2022-09-01 - Rating: 5)
This place is beautiful, the pictures do not do it justice! Lliana lglesias is the best.. she made us feel welcomed and went out of her way to show us around sheās absolutely wonderful. Highly recommend her for a tour or just getting more information about this place! -
Review 103 (2023-09-18 - Rating: 5)
Lived here for over a year and have had a great experience so far. Rachel and the staff are super friendly and helpful when needed. A great environment and even better neighbors. -
Review 104 (2023-01-05 - Rating: 5)
I honestly wish I could give more than just five stars. The staff is wonderful, they made everything SO easy. The complex is always kept immaculate and the residents are very friendly and respectful too. I wish I found this place sooner. -
Review 105 (2022-04-21 - Rating: 5)
Melissa at the front desk has been a big help for me since Ive been living at stoneloch. From helping me with the application process, to taking care of a few of my requests for my unit, Melissa has been punctual, respectful and fun to interact with. -
Review 106 (2024-04-09 - Rating: 5)
I love my apartment. Thank you Dusty Biano for helping me get my car permit. I was freaking out! Thanks :) -
Review 107 (2022-09-14 - Rating: 5)
I would definitely recommend Marcāceesha if youāre thinking of applying here, She made the whole application to moving in process so easy and she takes care of her clients. If you want a fast and easy application process go ask for her! Thank you once again Marcāceesha! :) -
Review 108 (2021-11-26 - Rating: 5)
My wife & I been here for over a year and we just transferred into a bigger unit! We love it, staff is great. Theyāre all super helpful. Mangers are amazing! From the start we felt welcomed. -
Review 109 (2023-09-18 - Rating: 5)
Very nice amenities and updated units. Met with Sarah during the application process and she was super helpful and answered all our questions! Canāt wait for move in -
Review 110 (2022-05-15 - Rating: 5)
We moved in almost a year ago. Itās been great so far! The staff are professional, friendly, and very attentive to your needs. They truly care about their residents. -
Review 111 (2025-01-27 - Rating: 5)
Moving in was easy. Great communication -
Review 112 (2023-09-17 - Rating: 5)
It is a good place to live, my daughter and I live here and it is super quiet and safe. The apartments are new and their areas are clean and very nice -
Review 113 (2021-09-22 - Rating: 5)
Rachel Keisha and Gabby not only are they loyal to the people that live here theyāre outstanding people. I was one of the first residents to move in here and Iāve had no issues with them they have been very professional I recommend everyone to move here. -
Review 114 (2020-07-30 - Rating: 5)
Stopped by to tour this brand, new, beautiful community in the Tomball area!!! Upscale amenities and beautiful decor!!! Staff is so warm, friendly and welcoming!!! Still under construction, but will be an amazing property once finished. Definitely at the top of my list!!! -
Review 115 (2024-05-09 - Rating: 5)
Sarah was extremely knowledgeable and had amazing customer service. I would recommend anyone interested in living here, ask for Sarah!!! -
Review 116 (2023-11-02 - Rating: 5)
Amazing customer service! walked me through every step of the way answering all my questions. Thank you to all the staff for their patience with me and a huge thank you to Marissa and Adriana -
Review 117 (2023-09-14 - Rating: 5)
Great place with excellent staff. The office and common areas smells wonderful... seem like housekeeping are doing their job as well! -
Review 118 (2023-03-11 - Rating: 5)
I love everything about these apartments. From the amenities that are offered to how amazing the apartments look inside and out. Letās not forget about the amazing team behind the scene!!!! -
Review 119 (2023-05-11 - Rating: 5)
Rachel is such a great manager and runs the place very well , she is very professional and sweet and she made sure that any questions I had was answered properly to where I understand whatās going ! I highly recommend. -
Review 120 (2023-12-07 - Rating: 5)
Great places to stay at and great staff to boot, this place is honestly my favorite so far, the appartments are priced fairly and looks amazing. -
Review 121 (2023-09-13 - Rating: 5)
Beautiful community that is well maintained! The staff is very friendly with a convenient location that easily accessible to 99 for quick access to the Woodlands or Houston! -
Review 122 (2024-09-05 - Rating: 5)
Best place to be. You will get your moneys worth! -
Review 123 (2024-03-04 - Rating: 5)
Great service from the office friendly and helpful, and the apartments are very great quality, would recommend! -
Review 124 (2024-08-01 - Rating: 5)
Great complex with friendly and helpful staff with fun activities for the kids and family. -
Review 125 (2023-09-14 - Rating: 5)
Awesome location. Place has been kept up since its opening and the office team is amazing!! Great place to live! -
Review 126 (2023-09-20 - Rating: 5)
Sarah Gutierrez was really nice and helpful one tour answered all my questions nd made suggestions go see her if youāre in the market for an apartment. -
Review 127 (2022-09-15 - Rating: 5)
Great experience with everything. Move in / application process was simple & easy. Stress free! Marcceesha was great! -
Review 128 (2023-03-13 - Rating: 5)
Rachel and Adrianna are very helpful!!! Complex amenities are nice and always clean, maintenance is very reliable and quick! -
Review 129 (2022-09-13 - Rating: 5)
Marcāceesha was very helpful and straight to the point, she walked us through everything very professionally and smoothly. 10/10 would recommend. -
Review 130 (2022-09-09 - Rating: 5)
Marcāceesha Was great in assisting my move in process. The process went smooth and she informed on every little detail I need ed to know. -
Review 131 (2023-09-17 - Rating: 5)
Miss fisher was very patient and helpful; through this whole process ! She goes above and beyond!