Palatia Apartment Homes

Located in Houston, Texas

Address: 10362 Sahara Dr, San Antonio, TX 78216, United States

Phone: +1 844-699-5219

Rating: 2.5

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-01-13 - Rating: 5)
Just moved in to a newly renovated unit and i am beyond happy! from the easy online application, waived fees, and top customer service! The staff was an incredible help making my move in an easy transition. Kristal went plus ultra and even came in to finalize my move on her birthday! and on a weekend!!! She is incredible!All in all, i’m very happy and definitely recommend! 5 stars!

Review 2 (2025-02-07 - Rating: 5)
I justo moved in these apartments and Kristal was a great help explained everything with all they new changes they are doing un this property i couldnt wait to make this place My Home. Kristal deserves more than 5 stars with her costomer service. Thanks for My apartament.

Review 3 (2024-12-30 - Rating: 5)
I want to commend Krystal Sanchez at Palatia Apartments. Despite some challenges with the units, Krystals positive energy shone through. She was incredibly kind and humble, making my rent payment experience pleasant with her warm smile and helpful attitude. Its clear shes dedicated to improving our community, and I appreciate her efforts in making us feel heard and valued. While there are issues with the property, like pest control and maintenance, I understand that changes take time. With people like krystal on the team, I am confident that our needs will be met.

Review 4 (2024-12-19 - Rating: 5)
I highly recommend! The customer service was amazing !! Kristal took very good care of me and my kids , made sure we had everything we needed and was always looking out for me . I really recommend going to Kristal if you wanna move in shell take care of everything for you !

Review 5 (2024-08-30 - Rating: 4)
I do have to say with this new management (Bellaire multi family) they doing a pretty good job so far fixing all issues from previous management, work orders, residential complaints (gunshots, mechanic work loud music etc).Troy is amazing and really listens and helps solve all Problems that he can right there in front of you.. if there’s an issue he IS your guy!Although it’s a work in progress (as you can tell in the older reviews) they have a ton on their plates to fix and resolve.I see an active effort on this new management part to better these apartments making it a safe livable environment and really cracking down on a lot of stuff other managements let slide and or turned a blind eye tooI have really high hopes for this new management that recently took over a few months ago ( I believe in June) I personally have already seen great improvements in the past few months regarding common complaints and maintenance work.Maintenance worker are super friendly and are working very hard to do work orders for this huge property and keep the apartments clean.

Review 6 (2024-12-21 - Rating: 5)
Ms. Viviana is always in a super duper good mood! And is always ready to Tackle the day! And is very open-minded! And her personality is amazing

Review 7 (2024-12-03 - Rating: 5)
Mr.Clint is very aware of property and tenants.Goes out of his way to make sure my unit is taking care of as soon as any issues come up.mr Clint also makes sure we are safe making his presence known after office hours. Thank you mr.clint for all ur hard work in to making this property a little better every day.

Review 8 (2024-11-12 - Rating: 5)
The first time I’ve had a real issue since I moved in & I am pleased with the way the Property Manager (Sarah) handled it. She took the time to hear my concerns, came up with a solution & COMMUNICATED with me.

Review 9 (2024-08-28 - Rating: 5)
I was stressed and lost on looking for an apartment already! this amazing lady KRISTAL offer to show me an apartment and also had a conversation with her about my life struggle she understood the situation and was willing to help me get where I needed to be you dont find too many people like this.. cant wait to enjoy my stay here at the complex that she works at

Review 10 (2024-09-21 - Rating: 5)
The ladies At these apartments are on top of their game! Miss Nancy has been such a huge help with me moving ! Forever gratitude and the apartments here are actually beautiful !!

Review 11 (2024-09-15 - Rating: 5)
Great management! Michelle helped me get my apartment on the day I can into the office. I appreciate her rapid responses and sense of urgency to help out. Thank you again Michelle!

Review 12 (2018-09-05 - Rating: 5)
I live here and it is great the people tht live here are very quiet everyone is in their own 🌎office people are very helpful and polite. Grrrrrrrrrrrr thts wht i thought 5 months ago but today aug 25 ,2018 their was a pool party by the the apts and exlusively they let residents be their till 4 pm after 4 no residents were aloud in the pool which i feel its so not cool just cus kids r lookin out the fence how grown ups are drinking up and having the pool to themselves before 3 wks ago from now all the office pple enjoyed the pool before anyone else i feel personally its not fair but of course theirs no one to tell them anythin so i guess they can do whtever they want

Review 13 (2024-10-16 - Rating: 5)
Excellent customer service, my doubts were clarified and my application was approved quickly. I thank Miss Kristal Sanchez for her kind understanding and attention.

Review 14 (2024-07-17 - Rating: 5)
The new management company called Bellaire Multi Family has been helping everyone with our neighbors. Ever since, they took over everything changed and its extremely quiet here now. We are please with the outcome. We have decided to stay here because Bellaire MultiFamily will change our place so we can feel safe. I have given them a five star ⭐⭐⭐⭐⭐ because they care about our tenants and Palatia Apartment

Review 15 (2024-07-08 - Rating: 5)
Since the new management started there has been great improvements at the property. They have done a great job with cleaning up the property and making it a better place to live.

Review 16 (2024-12-10 - Rating: 5)
Kristal has really good costomer service and went out her way not only for my move in but help me out with paying my rent shes very nice

Review 17 (2024-01-10 - Rating: 5)
I am sooo excited for my move! I decided to start the year off in a new state and decided on Texas! I had an excellent experience with Avontae as my tour guide!! He showed me a beautifully spacious 1-bedroom apartment, and his customer service was truly top-tier. Avontaes professionalism and attentiveness made the entire process smooth and enjoyable. I highly recommend his services to anyone in search of a new home!!!

Review 18 (2023-03-02 - Rating: 5)
Eric , the agent who has helped me with an on going issue has been great. He was able to fix my issue and I appreciate the apartments management for their help as well. Love my n÷w apartment they transferred me to. Now I havent had any issues, thanks palatia team

Review 19 (2024-07-02 - Rating: 4)
A couple of months ago I posted a bad review about this place And it seems now after about 5 management changes this new management company actually has made some significant changes around this complex they are actually cleaning it up doing landscaping and actually picking up the trash and weeding out the bad people who live here no more blasting music All night long or hearing gun shots every night, people drinking in the parking lot no more 3 or 4 families living under one roof and now theres actually some parking available Im really rooting for this new management cause they seem genuinely concerned about the issues going on in this complex the management team in the office are super friendly cooperative and willing to listen to the residents here Sarah and Audrey are super friendly and helpful and will actually address your concerns Im seeing some changes I would give them 5 stars but Im giving them 4 cause I can actually see some changes for the better not like the past where the other management before were not willing to listen to your concerns or didnt address the issues but swept them under the rug

Review 20 (2016-05-24 - Rating: 5)
Ive lived here for a little over two years and I must say Ive had a great experience. The staff have always been great and very understanding. My apartment size is amazing for the price I cant complain. The landscape is usually nice and clean. Excluding the older buildings. Grass has always been kept up and there isnt usually trash outside. The only bad things Ive had is the Laundry Mat is horrible. Usually dirty and most if not all the washers and dryers dont work and will never be fixed. It sucks that they dont have washer and dryer connections in your apartment. That would be a plus. But overall these apartments are great.

Review 21 (2023-12-26 - Rating: 5)
I enjoy this beautiful cultured filled lively apartment complex staff was very friendly and helpful neighbors are very friendly and the amenities here are excellent exceeding my expectations ten fold I say dont even wait to look at the apartment jump on this deal before your opportunity runs out as available units here are very limited with rarely never a vacancy if theres a open unit jump on it with no hesitation past reviews mean nothing as the property is under new management and has been undergoing massive restorations and renovations

Review 22 (2017-01-05 - Rating: 5)
Ive lived here for over a year now. Love the view of my apartment. Management cool! As well as the staff. Around my apartment area its quiet. So Im satisfied. When things happen they work with you. The only thing I wish would change is to update the older apartments paint and new carpet. Other than that I give it 5 stars!!!!!

Review 23 (2016-05-23 - Rating: 5)
I live here and have lived here for about 4 years. I moved here to be closer to my job and LOVE it. I like the fact that when a maintenance ticket is completed, I am sent a survey to fill out that helps the office rate how well the job was done. Brandie, is the manager and she is nice and helpful. The rent is fair for the area and the size of the units are pretty big. The closet is a room itself! All in all I think this is one of my favorite places that I have lived.

Review 24 (2024-10-01 - Rating: 5)
Thanks to Nancy she guided me on moving to the apartment. Thanks for the smooth transition to my apartment.!!!🤗

Review 25 (2018-10-18 - Rating: 5)
Great move in experience front to back. New fridge and stove in the unit. Brand new carpet. Pool is tight. New gates surrounding property. No bugs. Repeat, no bugs. Management untouchable. Here with my wife and soon to be family of four and couldnt be happier . Not to mention balcony views and all brand new washers and dryers in the laundry facility. Been here a month and look forward to many more...

Review 26 (2016-09-15 - Rating: 5)
I went in to view a property and the staff was great!! I spoke with Brandie and she was not only informative but also very professional and friendly. The 2 bedroom apartment I was shown was spacious and had very clean carpets which I find very important. My kids loved the pool and I was glad to see it was clean as well. This property offers tons of amenities. I originally went to view it because of their facebook page which shows tons of property events. It gives me things I can do with the family without having to go too far. I highly recommend this complex!!!

Review 27 (2024-07-08 - Rating: 5)
Palatia Apartments New Property Management and Troy were very helpful with getting me straightened out on paying rent online and showing me how to navigate the new portal

Review 28 (2020-05-08 - Rating: 5)
My experience here has been awesome! My leasing agent, Jennifer, was very kind and helpful. She really made the application process quick and easy. The property is beautiful, and I look forward to living here!

Review 29 (2015-06-21 - Rating: 4)
Brandie and her crew have been nothing short of awesome to me. When Ive needed time for rent because of life they gave it to me. When Ive needed something fixed that was major they came through for me, from getting contractors to get me cable, to a leak in my roof. Business is business but they make their business their tenants. All she asked me to do was to communicate with her and shes kept up her end of the bargain!!!! Yall are awesome!

Review 30 (2024-07-11 - Rating: 5)
New Management Way Better They Take Theyre Tenats Very Seriously Now And Also Had My Appliance Go Out And AC Had Me Helped ASAP

Review 31 (2018-05-12 - Rating: 5)
This is my third year here, and DIJ Properties has just taken over. This management team is MUCH better. Whenever there is maintenance, like water needing to be shut off or something to that effect, they are quick to let us know. With the last company, wed be in the shower sometimes and a couple of times, have to be all nasty and soapy until the water came back on.There are constant upgrades now for months and daily things are looking nicer and its quickly becoming a good bargain for the money. The laundry room has been updated and the appliances there actually work.Thank you DIJ for turning this into a really nice place to live.Lorelei Cosner - current resident

Review 32 (2019-04-21 - Rating: 5)
I love it here i read the reviews on bedbugs and roaches but ive lived here for a month and haven’t experienced anything of course i spray 2-3 a week just in case the property is beautiful the layout is wonderful i put a work order in for my A/C and it was fixed within 2 days! When i came in on my move in date something happened to the apartment i was originally suppose to have A1 and i was in the office for about 3 hours hours but it was worth it they upgraded me to an A3 model for the inconvenience and im paying the price i would pay for my A1 model up till my lease is up they don’t understand how much of a blessing that was i have yet to experience anything bad and highly recommend this place!!

Review 33 (2018-09-06 - Rating: 5)
They really take care of their tenants, had a few issues with my apartment, But got resolved quickly. Everyone at the front desk is very kind and helpful. Highly recommend these apartments, prices are great and the location is awesome.

Review 34 (2021-08-03 - Rating: 5)
Im so happy here Ive been here 1 year and now want to sign a 10 year lease. The staff are polite and respectful and i couldnt be more pleased!! I dont know why some reviews are bad for maintenance because they have always helped me even if they had to stay late to do so!

Review 35 (2024-10-31 - Rating: 5)
Thank you palatia and especially Mrs. Viviana, very respectful and helpful.

Review 36 (2016-05-19 - Rating: 5)
I have lived here for over a year. For the first year I rented 1 of the older units but since then have upgraded to a newer unit. I have not experienced any hardships with management only come home to peace and relaxation. I LOVE my place!!!!!!

Review 37 (2016-05-24 - Rating: 5)
I have lived here a couple of years and have enjoyed it. Management has always been willing to help with any issues that come about. Maintenance requests are responded to promptly. I will be renewing my lease.

Review 38 (2018-03-16 - Rating: 5)
I heard bad things about this place when I first moved in, but Ive been here for almost two years and Ive had no troubles. Now that everything is being remodeled, its looking better than ever. Plus, the new management and staff are really nice and get things done. All around a good experience :)

Review 39 (2020-06-21 - Rating: 5)
I was very happy with my apartment and the time it took to be moved in. Jennifer was professional and kind to me and myWife. Property is beautiful and I love the location. I recommend these apartments if your looking for a reasonable price and great amenities.

Review 40 (2024-07-10 - Rating: 5)
The new management people have been extremely helpful and courteous I really appreciate their help and hard work

Review 41 (2024-07-08 - Rating: 5)
The new management team has made the apartment a beautiful place to call home

Review 42 (2020-08-01 - Rating: 5)
I am in love with the amazing property and employees. Jennifer Perez does such a good job and is very helpful. Keep up the good work Jennifer!

Review 43 (2017-01-13 - Rating: 5)
These are great apartments to live in area nice nd quiet no bad activity nd all around great experience living here. The office staff is phenomenal as well....

Review 44 (2015-06-23 - Rating: 5)
A little run down, but great apartments. If ever have issued with my apartment, it fix in timely manner and great place, love the people.