Legacy Flats

Photo of Legacy Flats

Located in Houston, Texas

Address: 10418 Shaenfield Rd, San Antonio, TX 78254, United States

Phone: +1 726-204-5419

Rating: 3

Services

  • On-site services
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Fitness centre
  • Pets welcome
  • Swimming pool
  • On-site parking
  • Dog park
  • Dogs allowed

Categories

  • Apartment rental agency
  • Apartment building

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-08-16 - Rating: 5)

    I have been here for a year and some months and have not once encountered a bad outcome with the front office or maintenance. Anytime something is wrong with the apartment maintenance is always on top of it , it’s understandable if its not the same day or next because we are a big complex but it does get done in a timely manner. Ernestos service is always up to par , he is really patient and makes sure he answers any questions or concerns you may have the best he can. The front office has always been very professional and I feel like they really care about their residents and do a great job on the keeping up with complex .

  • Review 2 (2025-02-28 - Rating: 4)

    I love this place been here 3yrs with no plans of moving, ask for Terrell hes great hell get you squared away. Trinidad from maintenance has always answered my requests with no questions asked.

  • Review 3 (2024-04-30 - Rating: 5)

    First year down and we have locked in another unit. We really enjoyed being here. Ernesto and Stephanie have been great. Ernesto had been providing us great info and service since our initial move to the area. The maintenance team is great, communication is great too and we are updated via text with overall apt messages.I’d like to say that as dog owners, WE are responsible for picking up our dogs poop, stop blaming the office. We have hands, we can take our trash to the dumpster if valet is cancelled. Stuff happens.We appreciate everything so far!

  • Review 4 (2025-02-04 - Rating: 5)

    I was hesitant to lease from here since there are some bad reviews, but my apartment is beautiful and I have no complaints!

  • Review 5 (2024-09-06 - Rating: 5)

    I love it here. They got me in at last minute to a clean apartment that is gorgeous. Any repairs I needed were done by at lease 2 business days.Ernesto is down to earth and understands things happens and commodities the best he canPriscilla is sweet and doesn’t question any of your wants no matter how little.Terrell is very professional and will help you in Every way he can. Thank you.Trinidad is over maintenance I can trust him in my home and he is very nice and does his job and builds a great relationship with his workers under him.The other lady I don’t know your name but you are very precise and good at what you do. Thank you legacy flatsBuilding 6You know who this is

  • Review 6 (2024-08-16 - Rating: 5)

    Amazing employees. Maintenance and office staff are very friendly and care about serving you. Any issues they work their hardest to fix for the residents. 10/10

  • Review 7 (2022-10-18 - Rating: 5)

    I have lived here going on two years, and I have to say legacy flats apartments is by far the best place I have leased from. The management is so kind, friendly, and easy to get ahold of. They care deeply about their residency’s safety, property cleanliness, and over all taking care of their residents. Their maintenance is quick to fix any problems and have a great attitude. As a single woman living alone, it can be intimidating letting men into your home. They have done everything to make me feel comfortable and safe. The staff as a whole are very courteous and respectful. They are very good about keeping their residents notified of any property changes, and maintenance services. The apartments are very spacious, have great appliances, pet friendly, have a modern design, 24/7 gym, great parking, nice pool and outdoor areas to grill, a dog park, regular lawn care, trash services, great AC/ heater, etc. Over all, I would highly recommend anyone interested in apartment living to lease with legacy flats apartments! They will take care of you and make your apartment feel like a home.

  • Review 8 (2020-08-30 - Rating: 5)

    I had to pleasure of living here for 9 months now and I honestly love my apartment. Very spacious, appliances are nice and sleek, never had any maintenance problems or atleast anything I couldnt fix on my own. I lived on the 3rd floor in the 1 bedroom 850sqft apt. so never had any noise complaints of any sort. The patio is beautifully designed in my opinion giving you plenty of space for decorating/setting it up to your style. My unit 2304 faces west so you can watch the sunset on the balcony along with the poolside view. Ok, so why the 5 stars...recently 8/27/20 I went to the leasing office to buy out my lease. I got transferred to another state for my job. The manager confronted me directly to let me know they can not honor my lease break as they are low on tenants essentially. Now, me being a novice in real estate world, I know giving COVID, its been a different animal attempting to fill in those extra spaces. I want to help them and in turn hopefully we can agree to allow me to break the lease. The staffing are very professional and wont leave your request cold turkey like most wrote about. If anyone would want to see my unit (as is) I am more than open for showings, if the realtors are up for it, all September 2020. Nowhere can be perfect but this place was one of the most comfortable apartment complexes I ever lived in.

  • Review 9 (2023-02-08 - Rating: 5)

    Going into our second month living here. We love it so far! The apartments are very pet friendly. I utilize their gym & can’t wait to use the pool! My husband grills all the time & the neighbors are not noisy. The interior is very nice, we have a kitchen island which is a plus :)Carlos from management is the best! He’s your go to when looking to move in. He is super helpful & extremely kind. Idk so much about the other guy Ernest, he seemed a little annoyed when we first moved in.Maintenance did a great job at fixing things when the order was put in. They were super friendly & did a great job in an efficient manner. Internet guy is unbothered 💀 not so nice lol.Only con was that the apartment was not clean when we moved in but Carlos made sure to mark that down. So we had a little cleaning to do when we got here.

  • Review 10 (2021-03-12 - Rating: 5)

    My family and I have lived here for 4+ years. I guess one can deduce that we may have some good insight about this particular apartment complex.1) Staff are quick to attend to any problems that arise, especially the office staff to include Raquel and Sylvia.2) The grounds, facilities, parking lots and our hallways are kept clean every week by various friendly and courteous personnel.3) The workout rooms are open now and seem to be cleaned and sanitized and are not crowded at all, but I have not lost a single pound in that workout room in 4 + years.4) Although I do not have the confidence to go into the pool area with all these extra pounds, I must say it is a very nice pool area to look at.5) The convenience of the trash and recycling pick up is my favorite of all.6) Location is really nice because Duncan Donuts, hamburgers, Mexican food, barbecue, Asian food is a few steps away, and other great restaurants are in the nearby area so you won’t go hungry. And in the middle of the night when you get hungry you have Taco Palenque and Whataburger to help you get through the night.7) You usually get what you pay for so the rates are decent rates compared to other apartment complexes. But what separates Legacy flats from all the local apartment complexes are the floor plans. Our 3 bedroom apartment has served us very well.Very pleased.

  • Review 11 (2023-11-17 - Rating: 5)

    I was a first time renter and Dumarhi made sure I had everything I needed! I’ll admit I was a little nervous and worried but she put all my doubts to bed! It was such an easy and smooth experience, she made sure I had everything, she explained everything for me to understand easily and she made it clear she cares about the people at the legacy community!

  • Review 12 (2020-04-02 - Rating: 5)

    I moved in towards the end of last year, 2019, and I have to admit that the staff back then was not the best. Their customer service was terrible. I was uncomfortable going in the office until Krystle Botello started working. Since then, the new staff and Krystle have made it 100% better. I go in now with smiles and no problems. The staff here now is terrific. I love this place! It is very nice and quiet and great location. I have never had any problems when putting in work orders or with the maintenance team. I highly recommend this to anyone looking for an apartment.

  • Review 13 (2020-10-05 - Rating: 4)

    Lived here from early 2019 to early 2020, great complex! Minor issues with the gate but nothing too concerning as Shaenfield is a pretty decent area and I never once felt unsafe or in danger. Everyone in the office was so helpful and were there whenever a package ended up not going to my door or the mailbox, and there were even little events thrown every so often (before covid of course). Everyone kept to themselves and there wasn’t too many issues besides the normal apartment living things like loud noise once in a while, kids screaming at the pool, etc. Never had any bug issues. Loved this place and if I ever needed to move back in this area again I would definitely do it. Lovely complex.

  • Review 14 (2021-03-05 - Rating: 5)

    I toured today loved apartments first class priced good. I noticed grounds kept up very important they detailed . The apartment was amazing maintenance doing good job with pride in getting ready for new resident I am very picky. I applied and toured with Sylvia Business Manager very professional service friendly.

  • Review 15 (2024-06-26 - Rating: 5)

    Checked out this community today and was greeted by a very friendly staff! Cant wait to move in this September! Located close to my favorite dinner spots!😍

  • Review 16 (2020-12-23 - Rating: 5)

    We love everything about these apartments they are clean an well kept but most importantly the staff were amazing specifically Raquel. I needed to find a place before the holidays , she made the process a smooth an comfortable experience. She truly cared about what I needed , she went above an beyond to make sure I had all the information required. Quick easy and informative she made us feel right at homeRaquel comes highly recommended!

  • Review 17 (2020-02-05 - Rating: 5)

    I’m pleased to say that I love living in this apartment complex. To be fair, living here for nearly two years has not been without it’s problems. As noted by other residents, there have been problems with the gates, and there have been problems with parking, as well as other issues that come with pets, small children, loud neighbors, and apartment complex living. Most of these issues are due to the residents themselves or the daily maintenance agendas that afflict large complexes like Legacy Flats.However, as a person who has had several complaints, each and every concern that I brought to the attention of the managing staff has been handled in a professional, expedient and courteous manner.Lynette Abrego, the property manager has been nothing but friendly, professional, and very willing to help with every complaint that I brought to her attention. She and her Business Manager, Krystle Botello are a great team and work very hard to fix problems, be attentive to the residents and take care of their needs.Recently, I had a maintenance request that was handled within a day. My AC secondary overflow discharge drain was emitting a rusty, ugly looking discharge into my shower. I made my complaint known, submitted my request to have it fixed, and Lynn and Krystle were on it. They sent John (the maintenance guy) over, who not only cleared the main drain, but also cleaned the rust off the walls and floor of the shower! This is service over and beyond the normal. Being a senior and a disabled vet, I sincerely appreciated this.Another complaint of not being able to use the pool table due to the cues being damaged, was also taken on by Lynn. She paid for new pool cues out of her own pocket, so that the residents could fully enjoy one of the amenities provided by Legacy Flats. This level of service should be awarded by her superiors.Recently, the addition of Karren Gartmann-Santos should prove to be an asset to the team. She warmly welcomed me when I entered the office and brings a great energy and a willingness to be of help, to the front of the house.Legacy Flats has had some rough reviews, but I honestly believe that this team provides the right chemistry and work ethic to make living here a 5 star experience.

  • Review 18 (2024-07-25 - Rating: 5)

    I absolutely love this apartment. Great staff great maintenance beautiful pool beautiful appliances they have made this a great experience.

  • Review 19 (2020-04-28 - Rating: 4)

    I have lived at Legacy Flats since they first opened. I have had no issues and have loved the apartment complex. The pool is amazing and management has always been great to work with. Took one star off because the walls are a little thin and you can hear your neighbors and people coming up the stairs. Other than that, I would recommend LF. Its close to lots of shopping and highways.

  • Review 20 (2021-03-03 - Rating: 5)

    Lovely place to live...super service and office personnel!A great place to call home. The entire staff always greet you with a smile and are very helpful to our needs, and are quick to attend to any problems that arise . The grounds and facilities are kept clean every day by friendly courteous maintenance. The workout rooms are open sanitized daily are rarely crowded and the pool area is lovely. I love the convenience of courtesy trash pick up, theres covered parking and garages available... I live alone here and could not feel safer anywhere else....a beautiful neighborhood and I can just jump right on the highway. Definitely love my new home!

  • Review 21 (2024-09-07 - Rating: 5)

    I would like to say that Ernesto was very helpful, and understanding with our recent lease situation. I recommend this place. Thank you Ernesto for all the help!

  • Review 22 (2021-06-22 - Rating: 5)

    Love Legacy Flats! The management and leasing team is amazing! They are very involved with the community here and also promoting this beautiful property out to prospective tenants! I love that! Makes me feel proud! The property itself is beautiful and kept up!

  • Review 23 (2023-05-12 - Rating: 5)

    I’ve lived here now over a year. Sold my home to downsize. I love it. The pool is always clean, management is on top of things, professional, and it has a modern feel.

  • Review 24 (2024-05-02 - Rating: 5)

    Stephanie was so helpful and nice , made this change for me so smooth ! I can’t thank her enough! Her communication was the best! I can’t wait to move in . Thank you once again Stephanie.

  • Review 25 (2022-06-15 - Rating: 5)

    Beautiful apartments, spacious parking. If you live there, The only problem is when you come out of your door, it feels like youre coming out of a hotel room also some hallways are not kept clean, trash spilt, messiness.

  • Review 26 (2021-03-03 - Rating: 5)

    Customer service is amazing and they treat you like royalty!! Best office staff and best maintenance team ever!! The property is an A Property and you will not be disappointed by calling this your home! Grounds are clean and well maintained.

  • Review 27 (2017-05-04 - Rating: 5)

    I cant begin to say enough good things about this community. Last year when they just opened I visited this community. BEAUTIFUL! The staff was amazing. Several months later I am finally going to be apart of this community. SUPER EXCITED!!! The office and the staff are very warm and inviting. Cant wait to call this home in the next several weeks. Keep up the great work!!!

  • Review 28 (2020-06-01 - Rating: 5)

    Just leased here. And I love it! The staff was amazing krystal handled everything so quickly and efficiently and I was able to move in same day!! The apartment is very modern and beautiful I’m excited to call this my new home.

  • Review 29 (2019-02-21 - Rating: 5)

    This is a GREAT place to live. The staff is AMAZING and the Team that keeps this place running are truly great people.. Love the place Im renting modern and chic and near freeway and shopping. The pool is like your on vacation … Clean Quite Gated one ?? why continue to shop

  • Review 30 (2018-04-26 - Rating: 5)

    I was already looking at Legacy Flats Apts because of word of mouth and the feed back I got from people. Months ago I stopped by to check out a couple of units and I was impressed with everything and including the rates and spoke with the front office MR. Adams who was very efficient and informative as I was asking questions. I wasnt sure exactly when I was able to move in but I told him around the summer time and Ill be back in a couple of weeks when i have more of an idea to move in, So right after that some things happened on my end that I couldnt be back in a couple of weeks and months later I needed to move out asap from where I was currently at and couldnt wait till the summer. I started looking at other apartments and I wasnt really feeling the floor plans and the rates and their customer service because I was in a sense of urgency mode and they werent really matching that and therefore they didnt earn my trust. At first I didnt go back to Legacy Flats because I felt like I kinda left them hanging and by then the floor plan I was interested in most likely wont be available but I really liked my first visit, so I decided to show my face months later and walked in and saw Mr. Adams and right away he recognized me and I told him what happened he told me dont worry well get you taking care of and find you something that you like and affordable and make the process easy and quickly for you. Boom, Mr. Adams and the Property Mgr. earned my trust right then and there and plus theyre very cool and easy to talk to. . Im glad I chose Legacy Flats. 5 stars!!!

  • Review 31 (2022-02-17 - Rating: 5)

    Michelle and the team at the office probably get tired of the minor complaints I’ve made in the past, but I learned to appreciate all that we get here at legacy flats, the team at the office is great and they are helping me and my wife with securing a great unit. Lovely place.

  • Review 32 (2022-01-24 - Rating: 5)

    The Business Manager Adiana was extremely helpful. She was able to get me approved & moved in, in less then 24hrs.

  • Review 33 (2020-05-27 - Rating: 5)

    I’ve loved living here. Crystal is amazing. She works in the office. The whole staff has been revamped and it’s definitely working!! I have a unit with a yard so I’m loving this place!!

  • Review 34 (2020-02-16 - Rating: 5)

    Krystle Botello went above and beyond to make sure I had a smooth move-in as I just arrived to Texas. She and staff made sure any minor service maintenance repairs was done in a timely manner.

  • Review 35 (2021-03-03 - Rating: 5)

    We had a tour with Raquel and she was amazing!! She broke down everything for us! Definitely will recommend my friends and family.

  • Review 36 (2019-02-22 - Rating: 5)

    The property is gorgeous the amenities are awesome and the pool speaks for itself I like the availability of the barbecue pits also the property is Well kept the office staff is great the management is amazing

  • Review 37 (2021-02-20 - Rating: 5)

    This property is what I would call a Class A property. Great floor plans and luxury at its best for the price. Great location with restaurants all around. Definitely a great place to live!

  • Review 38 (2022-01-04 - Rating: 5)

    Love it here. Friendly office staff makes it easy living here. Maintenance is top notch also. Any issues and they are quick to respond

  • Review 39 (2022-09-29 - Rating: 5)

    Carlos is always very helpful along with the rest of management. Never a bad experience. Beautiful and safe property.

  • Review 40 (2021-03-04 - Rating: 5)

    Excellent attention and service !!Mrs. Sylvia always put to help solve problems, everything organized and excellent maintenance, 100% recommended.Super Happy at Legacy Flats !!

  • Review 41 (2023-05-12 - Rating: 5)

    This place is absolutely gorgeous! Trust me, you WANT to live here. The staff is Top-Notch!!

  • Review 42 (2021-03-03 - Rating: 5)

    Love this place! followed all of the COVID regulations, and working with the staff was very easy. Raquel was very inviting and informative.

  • Review 43 (2024-06-26 - Rating: 5)

    Went to look today and it was breathtaking! Can not wait to move in !

  • Review 44 (2017-04-29 - Rating: 5)

    Great experience! Great staff! Beautiful place! We love our yard! Thank you Bambi!

  • Review 45 (2020-01-29 - Rating: 5)

    She’s an outstanding person and professional worker. She does an excellent job on follow up work.

  • Review 46 (2021-03-14 - Rating: 5)

    Great community! Service and quality is great! If youre looking for an apartment look no further

  • Review 47 (2023-05-16 - Rating: 5)

    Love the property and the staff! All around a great place to call home 🥰

  • Review 48 (2020-07-04 - Rating: 5)

    Chelsea B and Crystal are super helpful staff is amazing ! I love being here and i couldn’t thank them enough !

  • Review 49 (2021-11-13 - Rating: 5)

    Great management team!! Beautiful property!

  • Review 50 (2017-10-23 - Rating: 5)

    Beautiful property and great staff!

  • Review 51 (2020-07-06 - Rating: 5)

    Great place 👌

  • Review 52 (2024-10-18 - Rating: 5)

    Im going for four here, I just want to say thank you, all the leasing people and workers have been great.

  • Review 53 (2024-07-22 - Rating: 5)

    Trinidad excellent person

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