Astra Apartments

Located in Houston, Texas

Address: 11845 West Ave, San Antonio, TX 78216, United States

Phone: +1 726-800-3620

Rating: 3.5

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-07-26 - Rating: 5)
I am not a resident but I did come and look at the Apartment (still deciding). I just have to mention how wonderful it was meeting with Blanca. She was professional, knowledgeable, to the point and honest. If I had to decide where to move next based on a great leasing agent, I would have moved in that day. She is pretty awesome, and you just dont see that every day when searching for a new place to call home. I was definitely impressed. Thank you, Blanca! I hope to see you soon!

Review 2 (2025-02-06 - Rating: 5)
I love the new staff. Sharon is so friendly when I come into the office she is always smiling 😁. I just truly love the staff!

Review 3 (2024-07-15 - Rating: 5)
I am in love with these apartments! Blanca made moving in to these apartments so easy. She explained the whole process and gave me a tour and I fell in love. I’ve been living here for 6 months and it’s been amazing. 10/10 I recommend these apartments to anyone!

Review 4 (2024-06-26 - Rating: 5)
Astra was an amazing place to stay ! I love all the Staff here they are always so friendly . I highly recommend . The one year I stayed here I’ve never had ANY problems. If I put in a maintenance order they always got it done the very next day :)

Review 5 (2024-02-29 - Rating: 5)
I had a great experience at Astra Apartments. I stopped by to inquire about the complex and I was greeted by Diane V. What a pleasure it was working with her. Diane is very professional, knowledgeable, and patience , she was able to answer all of my questions and concerns. I am giving her 5 starts for her customer service. ⭐️

Review 6 (2024-02-11 - Rating: 4)
Okay I Wont Lie at first it was VERY difficult to get in (Only because they switched owners at the time I was moving in) but ever since Ive moved in the Management have been VERY helpful towards me. Im new here to San Antonio, only been here 4months so I can work and Start College and All of them have been So Very Supportive, understanding and if Im a little behind on rent they work with me so I can get ahead and so I will not get evicted.Allena, Jessica, Emily and Angela are GREAT Managers and I appreciate all the Help they have been giving me.I do recommend these apartments mostly because its decently priced, the apartments are pretty good size for the price and The Management is Very Helpful (If You take the time to let them everything before hand).-Derrick Torres

Review 7 (2024-02-27 - Rating: 5)
Allena was literally amazing. I usually have a fear or starting over and the whole moving process. But the property manager was Knowledgeable and personable. This ultimately resulted in a great experience . She thoroughly broke down everything I needed and gave me tips to make my move as easy as possible.!

Review 8 (2024-02-27 - Rating: 5)
Went to the apartment office to inquire about a two bedroom apartment. I was greeted with the friendliest lady named Diane. She was super helpful and really knew the business 5 ⭐️’s for the great service I received. Thank you!

Review 9 (2024-02-27 - Rating: 5)
My experience coming here was very pleasant, Allena and her staff were very patient and knowledgeable with all of my questions and concerns regarding the area. Im really excited to embark on this next chapter in my life. Thanks again to the Astra team!

Review 10 (2024-08-16 - Rating: 5)
Good thank you to Emily at the Astra office. She helped me with every part of my move in process and made it stress free.

Review 11 (2024-08-02 - Rating: 5)
Had an awesome experience with Christopher, sending 3 of my friends his way to get an apartment too because he was excellent and helped me , a big thank you Christopher!!!!!

Review 12 (2021-12-15 - Rating: 5)
Its quiet out here and the pet friendly atmosphere is awesome. Also the staff is great and helpful and the location is awesome as well there are many parks in our area that are close to us and in walking distance and everything we need is in the area too like HEB dollar tree family dollar and all the restaurants are close as well. The price is amazing also. They are quick to respond to maintenance requests, not to mention the pool and the work out room and pool table room are great too. They really did me a big favor and helped me out when I needed a place to call home, the move in specials are fantastic and well I love the new look since they remodeled the outside..

Review 13 (2024-04-20 - Rating: 5)
Emily at the front desk was very helpful, and was welcoming as a new guest. Also the property had affordable plans, and great looking apartments with new carpet

Review 14 (2020-04-18 - Rating: 4)
I have been a resident here for coming up on 2 years. I can say that it feels like home to me and I cant necessarily say this about previous apartments Ive stayed in. The ladies that work up at the front office are always pleasant and willing to help, and do what they can to make the residents happy. I feel safe walking around at night and there are always people cooking out and kids playing. Some apartments dont seem to have this atmosphere. There have been some minor issues since Ive been here but they have been due to unruly residents and the issue is usually resolved with those individuals being removed in a timely fashion. Rent/Utility prices are very competitive and I feel I pay a reasonable amount. Location is perfect for those who walk, drive, or take public transit!

Review 15 (2024-02-27 - Rating: 5)
I had a terrific experience at Astra. The staff there were very help especially Allena Clark! she was very attentive and helpful with all my needs.

Review 16 (2018-11-05 - Rating: 5)
Been living here for over a year now. Maintenance request are responded in a timely manner and management follows-up to make sure requests have been fulfilled. The girls at the offices have always helped me out and have been very professional on taking care any issues Ive come across. Neighbors are friendly and the units are nicer than some of the other complexes Ive checked out in the area in the same price range.

Review 17 (2016-07-03 - Rating: 5)
I know there are a bunch of bad reviews and I was hesitant to move here 3 months ago, but none of what the reviews have claimed is true! The office is AMAZING and very friendly, pool is always clean as are the grounds. Maintenance provides excellent service in a timely manner. Even after hours! The courtesy officer is seen often in the evenings cycling around the property. Neighbors are quiet and respectful. The dog park is always kept up as is the childrens playground! Major shout out to Trinity and the staff!!!

Review 18 (2018-10-15 - Rating: 5)
New management. The girls in the leasing office are extremely professional and are always on top of things. My maintenance request are usually responded to within the same day no later than 24 hours. Any issue I have experienced are handled swiftly. I work odd hours during their business hours and cant have my phone on me but their resident portal makes it easy and convenient for me to communicate with the apartment manager via email. As long as you are transparent and communicate with them they are always willing to help you.For the most part my neighbors are cordial but we keep to ourselves. Its not a lot of riff raff or heavy foot traffic.No pest issues or parking problems and the grounds keeper is always monitoring the complex.

Review 19 (2020-11-04 - Rating: 5)
I Love This Community! From the beginning step of looking and applying though their user friendly website all the way to finalizing my application was very easy. The website allows you to contact them with any questions to filling out a maintenance request to even paying your rent. Quite convenient but the real treat is their office staff... Miranda is friendly/knowledgeable/professional. The apartment is quite large, lots of storage space, newly renovated and gives a calm safe feeling. You couldnt go wrong living here. N.L.G.

Review 20 (2018-12-07 - Rating: 5)
This is the first time I’ve lived on my own after getting divorced two years ago. I was scared, overwhelmed with bills and accustomed to a very comfortable lifestyle. Park West has managed to work with me through all my hardships I’ve had getting back on my feet and keep me comfortable. The staff is very helpful and prompt. Maintenance man showed up at the appointed time and was very respectful and kind. He finished his job successfully and cleaned up his mess in a timely manner. I’m happy to call this place home after going through so much in life. I hope my next experience is very similar. God bless you all!

Review 21 (2021-12-15 - Rating: 5)
I love the Park West for the location and management service they provide. This will be my second year here and will resign my lease for a third year. Thank you tot he staff and especially Sylvia shes very respectful and responsive.

Review 22 (2024-01-27 - Rating: 5)
As soon as I entered the door I was immediately greeted by Emily. She provided me with excellent customer service and was very informative I would definitely recommend Astra!

Review 23 (2024-02-29 - Rating: 5)
Went to renew my lease and Diane helped out. She was super helpful and even helped me with some concerns I had. If you need anything Diane is your go to person!

Review 24 (2020-09-10 - Rating: 4)
I recently moved in this summer and its been great. The staff has been very helpful with everything I needed. Even though the whole application process they made sure I had what I needed to get my apartment. Im very pleased with the cleanliness of the pool through out the summer. Thanks to all the staff here at our complex.

Review 25 (2024-02-27 - Rating: 5)
Good afternoon, had the pleasure of meeting Diane when I stopped by to inquire about a one bedroom apartment, and she was very informative and professional. Thank you again!!

Review 26 (2024-02-01 - Rating: 5)
Shout out to Diane! She has been helping me out the past couple of months getting things situated. She’s been GREAT!

Review 27 (2020-08-24 - Rating: 5)
Ive lived here for a year now and i have nothing bad to say about it. The girls in the front office are always nice and helpful. Maintenance works fast and nothing goes unresolved. Neighbors are cool and the area is perfect.

Review 28 (2018-12-17 - Rating: 5)
My experience for living at park west has been awesome , all the kids and adults are outside enjoying the safe platforms park west offers.This apartment feels like a family environment . I couldnt be more pleased with management and maintenance whom has always accommodated my request in a greatly caring and professional way.

Review 29 (2020-01-23 - Rating: 5)
I have been living here for 3 years. Management and maintenance have always been very helpful and understanding. The office always offers to help me and maintenance fixes my problems in a timely manner. Thank you Vee, Priscilla, and Miranda!

Review 30 (2021-12-15 - Rating: 5)
The new Management is very well designed! They care about the property and residents who live there! I have been here for 5+ years and this office team we have now is the best yet! Thank you to everyone. 😁👌

Review 31 (2018-12-26 - Rating: 4)
Ive been living at Park West for two years.They were the only apt that would accept my broken lease from 7 yrs ago. Although they which management often,just like other businesses, each time Ive had an issue the front desk has always made sure my questions were answered... Thank you Percilla for the great work you do.

Review 32 (2021-01-06 - Rating: 5)
Excellent staffExcellent staffExcellent staff,, Great place! Staff are very helpful and the manager is amazing. My lease is up soon and im already thinking of signing again. I had an incident were I couldnt pay on time and the manager worked with me and I didnt get charged for late fees like other places. Peaceful place,highly recommended 👌

Review 33 (2021-03-03 - Rating: 5)
Ive lived here a year and had a good experience with staff and the complex. they keep it clean and very friendly. If youre looking for a good quiet family oriented community Park West apartments is a good place to live.

Review 34 (2024-02-27 - Rating: 5)
Diane was very helpful providing information about the complex. It’s rare you see that kind of service this day and age. Thank you Diane 😊

Review 35 (2020-08-07 - Rating: 5)
I have lived here for 8 years and have been very happy with the apts and have never had any problems that have never been resolved, fast response to any issues and the ladies in the office are very friendly and courteous and helpful, always a pleasure to visit them. I would recommend this apartment complex if you are looking.

Review 36 (2020-04-23 - Rating: 5)
This was my very first time getting an apartment V was awesome she took care of everything, made it super easy for my move in. Love that they have monthly raffles/giveaways if rent is paid early or on time. (wish me luck)

Review 37 (2020-04-09 - Rating: 5)
The leasing process was a breath of fresh air.Viridiana took excellent care of us and is an all around sweetheart

Review 38 (2022-09-20 - Rating: 5)
Living here almost a year. Managements are friendly. Ask for Viridiana she will take care of you and do everything for you.Nice neighbors and people are friendly.

Review 39 (2020-01-24 - Rating: 5)
I enjoy living here with my daughter. The office is very understanding and very helpful with working with me. Priscilla is a great apt manager.

Review 40 (2021-12-15 - Rating: 5)
The Park West new administration has demonstrated a professional approach to administering this apartment complex! From the maintenance personnel to the admins Stration staff, they are here to makes us feel welcome and a community!

Review 41 (2020-11-19 - Rating: 5)
---ZERO COMPLAINTS-Best Move In Special In S.A.!Stream Line Move In, Fast & Completely Virtual. Friendly Neighbors In A Nice Community. All Essentials Within Walking Distance. SAFD Is Across The Street, Literally. Property Personell & Management Are The Best I Their Industry. Excellent Communication, Always Responsive & Will Go The Extra Mile To Help.

Review 42 (2024-02-06 - Rating: 5)
Stopped by the leasing office today and Emily was very friendly and helpful. Very clean place.

Review 43 (2020-09-04 - Rating: 5)
I love this apartment complex the management and staff here is really compassionate they do care about us if anything break they do fix it in a timely manner they are really professional and efficient I moved away before but I had to come back because you don’t get this kind of service everywhere and I really am happy to be living here at Park West Apartments they really take care of the apartments

Review 44 (2019-11-09 - Rating: 5)
I lived there for 3yrs I loved it no problems and if I had a matience problem they come fix things quickly , the management there was great they were very nice to me I hate to move but the only reason I moved I needed more space for my clothes and if I had that I wouldve not move ,roaches a little under control but they will always be there in any apartment u move in they need to spray thank you will miss all ur staff!

Review 45 (2019-12-09 - Rating: 5)
Management is awesome when ever I need a work order taken care of it gets done the same day... maintenance is awesome also...Ive been here 5 months and I have never been treated with so much respect as I am treated with here

Review 46 (2024-07-15 - Rating: 5)
Super great place to live, awesome staff!

Review 47 (2024-02-27 - Rating: 5)
I really enjoyed my conversation with Diane. She gave me all the information I needed.

Review 48 (2023-05-09 - Rating: 5)
Very quick with responses and maintenance repair. Steve was awesome with helping set up our internet! Very thorough and patient.

Review 49 (2018-01-03 - Rating: 5)
This place is a good value. Miranda and the other staff is working to do things right. Recently they trimmed up all of the Palm Trees and it really improved the look.

Review 50 (2019-02-23 - Rating: 5)
I lived here for a year.The things ill always remember is its a quiet place to live.The management is super friendly and are quick to try to resolve any problems any resident has .The management is awesome.The Maitenence is proffesional and usually responds within the same day or next day if you have a repair request.The apartments may look a little old on the outside but inside the units its nice dont worry.If your looking for a nice quiet place to live,where people will leave you alone,ParkWest is a great place to choose

Review 51 (2019-04-25 - Rating: 5)
Vee was amazing and very polite. She got me a two bedroom and was very informative. I highly recommend you get a apartment here. Looking forward to living here

Review 52 (2018-03-21 - Rating: 5)
Property is decent, good price for the area. Maintenance takes care off priorities first then cosmetic repairs. Maintenance men are very professional and respectful.

Review 53 (2021-03-23 - Rating: 4)
They had a good studio for the price when I was there. Bugs were getting a little out of control for me towards the end of my lease and I chose not to renew.

Review 54 (2018-03-21 - Rating: 5)
The lady in the office, Miranda, is easy to talk to and very reasonable with my questions and concerns.Very helpful and apartments are great for the price.

Review 55 (2016-04-23 - Rating: 5)
Excited for the changes they are making here! things are finally getting better. they have a manager in the office and she is very attentive to the needs of us. Excited for change!

Review 56 (2015-04-18 - Rating: 4)
Defiantly a lot cleaner then old managementis not as bad as everyone makes it seems maintenance finally has someone that knows what theyre doing! and the office always has food :)

Review 57 (2020-09-04 - Rating: 5)
They definitely work with you. If somehow you are late with your rent they will help waive off your late fees . Very understanding

Review 58 (2021-02-21 - Rating: 5)
Decent place to live easy to pay bills online and maintenance gets things fixed real quick Managements good too overall great place to live well priced and AT&t fiber is available in the area

Review 59 (2017-02-09 - Rating: 5)
The property is changing completely, not what it used to be. The new park is nice& the complex outdid itself with the amenities. My children love it.

Review 60 (2024-02-28 - Rating: 5)
Love your customer service special thank you for Emily Guerrero for all her help

Review 61 (2018-03-27 - Rating: 5)
Super friendly staff, great location. The staff was very helpful every step of the way. I look forward to my stay here.

Review 62 (2024-01-31 - Rating: 5)
Emily is the best always helping me out and always happy in the office !

Review 63 (2024-02-29 - Rating: 5)
Chris is very helpful and proactive, Friendly management easy to work with

Review 64 (2024-02-08 - Rating: 5)
Big thank you to Emily she helped me move in smoothly!

Review 65 (2018-09-04 - Rating: 5)
I have been living here for years its the perfect place to call home. matience is quick and helpful and the office staff are great

Review 66 (2017-02-08 - Rating: 5)
Love living here. Staff is extremely friendly and the location is great. Pricing is extremely well for the area and amenities offered.

Review 67 (2020-07-29 - Rating: 5)
Great place to live , front office management are very kind and professional, great playground and dog park and in all just a great family friendly community

Review 68 (2023-11-15 - Rating: 5)
The new office staff is amazing! Loving all the new changes

Review 69 (2024-01-24 - Rating: 5)
Excellent service, thank you for the very welcoming treatment

Review 70 (2024-02-06 - Rating: 5)
Emily was super helpful and helped me move in quick.

Review 71 (2024-02-19 - Rating: 5)
Thanks You so much emily for helping me with My move

Review 72 (2024-02-28 - Rating: 5)
Emily is very helpful. She is always very patient.

Review 73 (2018-04-07 - Rating: 4)
The staff, and maintenance have always been friendly. They have always taking care of my requests in a timely manner.

Review 74 (2019-10-01 - Rating: 5)
Place is very nice and helpful whenever I needed their assistance in something. Pretty fantastic, will be sad to leave soon.

Review 75 (2020-05-27 - Rating: 5)
Awesome place to live with so much close by. Staff is great and understanding and helpful.

Review 76 (2020-09-16 - Rating: 5)
Park West Apartments is very awesome and have good customer services if u need help with anything!!

Review 77 (2018-12-13 - Rating: 5)
Park West is the best I love living here its clean and well kept the ladies in the front are well helpful thanks Park West

Review 78 (2023-09-02 - Rating: 5)
Staff is so friendly. I enjoy living here

Review 79 (2018-03-22 - Rating: 5)
Amber, the new manager was very helpful. Good pricing for the area, great location.

Review 80 (2024-01-11 - Rating: 5)
Very fast friendly and helpful thank you for your help.

Review 81 (2019-10-14 - Rating: 5)
Comfortable living at an affordable price plus a great staff, especially V !!! Highly recommended

Review 82 (2020-08-10 - Rating: 5)
Nice place . Quite , and affordable,The ladys in the office are nice and professional, thanks

Review 83 (2019-10-05 - Rating: 4)
I love the apartment my dogs like the community it is a good area to reside

Review 84 (2020-04-22 - Rating: 5)
The management staff is always helpful and understanding. Ask for Vee! She’ll help with everything!

Review 85 (2017-02-09 - Rating: 5)
Friendly staff and great atmosphere.Will definitely make this my new home !

Review 86 (2017-05-05 - Rating: 4)
Came in about a bedroom size they didnt have and the staff was very polite and offered other properties that may help with what I was looking for.

Review 87 (2018-03-22 - Rating: 4)
Just moved in and already feels like home , have already recommend Park West to friends and family

Review 88 (2018-06-08 - Rating: 5)
Awesome going neighbours, the staff guided me and helped me to stay positive and outgoing

Review 89 (2019-10-03 - Rating: 5)
Very nice staff. They have been really caring.

Review 90 (2018-03-21 - Rating: 5)
Very clean and friendly staff ! Definitely a place to call home 😁

Review 91 (2020-04-30 - Rating: 5)
Great place staff has been extremely kind and very helpful.

Review 92 (2018-05-04 - Rating: 5)
The managers are extremely helpful and great!

Review 93 (2018-04-06 - Rating: 5)
Great place! Very quiet.

Review 94 (2018-05-12 - Rating: 5)
Very nice place to call home

Review 95 (2018-02-05 - Rating: 5)
The apartment complex is great!

Review 96 (2021-02-05 - Rating: 5)
Management is amazing

Review 97 (2019-12-07 - Rating: 5)
Great service

Review 98 (2020-08-12 - Rating: 5)
Good environment

Review 99 (2020-11-24 - Rating: 5)
Nice place

Review 100 (2025-02-07 - Rating: 5)
Sharon is happy with the attention of our friends, very grateful for everything. God bless her for her great work. I loved my apartment and even more so for her attention.

Review 101 (2024-01-30 - Rating: 5)
I have no hesitation in recommending these apartments since they are spacious and in good condition and the managements treatment is excellent when it comes to damage. The response is quick and they have a very good work team.Emily helped me quite a good person!

Review 102 (2024-01-27 - Rating: 5)
Excellent, the attention that the representative gave me was extremely very nice, I am happy with the services they provided me, a very nice home to spend time with them here, thank you for opening the doors of your residence to me, I am happy to be part of you.

Review 103 (2024-02-02 - Rating: 5)
Emily is a very nice girl with her clients, very attentive, she is always there for you, thank you very much for having her in the company

Review 104 (2024-02-23 - Rating: 5)
Excellent service from Miss Emily, I truly recommend her with all confidence. Very good job, a very kind person with very good customer service.

Review 105 (2024-02-28 - Rating: 5)
Thank you very much for the excellent customer service, especially Diane Velázquez. Super nice and efficient.

Review 106 (2024-01-31 - Rating: 5)
Emily was a great person, very kind, having good customer service, I appreciate her kindness, thank you very much

Review 107 (2024-02-02 - Rating: 5)
Emily is a very kind and patient person, she always answers your questions.

Review 108 (2024-02-12 - Rating: 5)
Christian strives to provide good service despite only speaking in English, he looks for ways to solve your problem.

Review 109 (2024-01-30 - Rating: 5)
Thanks to Emily for helping me move quickly. He is very kind.

Review 110 (2024-01-29 - Rating: 5)
Emily is an excellent advisor, she takes great care of clients, I was delighted with her attention.

Review 111 (2024-02-29 - Rating: 5)
I thank Emily for being so attentive to the requirements asked of her.

Review 112 (2024-02-02 - Rating: 5)
Diana, very kind with her attention and understanding when assisting me, thank you very much for your excellent attention.