West Creek Townhomes

Photo of West Creek Townhomes

Located in Houston, Texas

Address: 1297 W Loop 1604 N, San Antonio, TX 78251, United States

Phone: +1 210-880-2303

Rating: 2.6

Services

  • On-site services
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Townhouse complex
  • Apartment building
  • Apartment rental agency

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-11-12 - Rating: 5)

    I recently rented here and I noticed the reviews first thing! But I still liked the price and location so I gave it a chance. The office staff was helpful and friendly and are genuinely trying to make a change. I’m hopeful for my experience here.

  • Review 2 (2024-11-01 - Rating: 5)

    Office staff is amazing!!! These apartments are super nice and location is perfect!!! Maintenance always ready to help. It’s a beautiful community to live at.

  • Review 3 (2024-11-07 - Rating: 5)

    What i like about that place is the welcoming management gives you as you walk in kind always with a smile.ive had family members living there in the past and said really bad things about living there i guess management wasn’t good then but now my sister is moving there and i can say that it’s a big difference now ,looks like a whole new environment they are doing a great job cleaning it up,if you’re looking for a affordable nice place to call home go and stop by they will welcome you with open arms 😊

  • Review 4 (2024-05-08 - Rating: 5)

    West Creek Townhomes is a very nice place to call home. Melissa and her staff have always been so nice to me. Any time I need something fixed, they usually come same day or the next day to fix. The maintenance guys always clean up after they are finished.

  • Review 5 (2024-11-07 - Rating: 4)

    The management is fantastic very respectful ,properties always clean i would definitely recommend this property to anyone.. 👌

  • Review 6 (2020-05-20 - Rating: 4)

    This place is for low income families and the applying process is frustrating. They need to make the paperwork process a lot smoother. I always felt like I had to follow up and when I did, they needed something else for corporate. I felt like I was doing there job on some of the paperwork process.They do offer market rates if youre not qualified for low income, they offered it to me and I was about to take it but a better offer came up. The homes are nice but the parking lots are crowded. The garages dont have garage door openers installed. I think they should consider installing those and replacing some of the garage doors because they look beat up. Overall I would have gone with this place if I didnt get another offer. The management is nice though. I just wish they would have made the paperwork process smoother. Corporate should consider making it more simple. They ask for a lot and some of the paperwork i got for them wasnt acceptable for them even though it was legitimate. That frustrated me the most because I went out of my way to get it when I had other important things going on and then corporate comes back with not accepting it.

  • Review 7 (2020-10-07 - Rating: 5)

    Ive lived here for 3 years. The previous management made me second guess living here. I had to wait months before I got anything fixed in my apartment. The current management is the epitome of what all rental properties should aspire for. I had my existing issues resolved in a matter of days rather then another 3 months. Understanding and empathetic to their residence issues and problems. Thats kind of customer service is a dying art, but they are keeping it alive at Westcreek.The maintenance crew is the best! Always willing to lend a hand even if they are on their way to a maintenance call. They not only do a good job but always look out for their residence. I feel comfortable and safe living on the property. Thank you for all that yall do.

  • Review 8 (2020-10-09 - Rating: 4)

    Only giving 4 stars based on the maintenance. Nothing against those guys, when they come to fix things it gets done. There have been some times where I have had to fix it myself with parts that I have to buy. Management is great and have been more than helpful since we have been here. Parking isnt great but then again its an apartment complex. Maybe people shouldnt have 5 cars all with parking permits which is in clear violation of the parking rules. Neighbors are ok but Ive had to call police a few times. Nothing dangerous or serious, just annoying people that have no respect for others. All in all its a good place to live.

  • Review 9 (2017-06-30 - Rating: 5)

    I have lived in this complex for 5 years and have no complaints. Repairs are done in a timely manner based on the importance of the issue. Of course a water leak is going to be repaired faster (same day) than a broken ceiling fan (2 days). Some of the complaints on here are ridiculous, like the complaint about being out of bags to pick up dog poop. Thats a courtesy. The dog and its poop is your responsibility so I guess you should probably bring something with you to pick up after your pet. As far as the parking is concerned, every unit either has a garage or a numbered space to park a vehicle. Then, for every LICENSED CAR OWNER in the unit, there are parking passes available so they can park in one of the unmarked spots. There are labeled visitor parking spots throughout the complex. I have a feeling that some of the complaints about parking come from the people who are using their garages for storage instead of for their car. Theres nowhere to add more parking spots, especially with 1604 expanding, so residents should go rent a storage space right next door for all their stuff and use the garage for their CAR!! Its sad that this place has such a low rating because it really is a great place to live, especially compared to some of the other places around here.

  • Review 10 (2020-02-10 - Rating: 5)

    I LOVE THIS PLACE!! Management is on top of things and maintenance is doing an excellent job in maintaining the property. I have lived at several other properties, but this one is so different. From the minute I walked in they made me feel at home! Thank you Rose for the excellent service and ensuring my unit was ready ahead of time! Thank you for hiring a positive and amazing staff!

  • Review 11 (2017-07-03 - Rating: 5)

    I have lived here for almost 6 years after coming from Florida and I must say my family and I love it here. If you follow the rules you will never have an issue. The office always takes care of us and Genevieve and Corey are in top of everything and will bend over backwards to help out the residents. I see a lot of low reviews and I just cant understand why, if you are looking for a great place to live this is a great start.

  • Review 12 (2019-03-13 - Rating: 4)

    OK! Where to begin? I have been living here going on four years, alot of these reviews are correct upon staff and parking but what they dont mention is that for the past four months it was got extremely better cause it is now under new management. Yes, the previous staff was not the best they did not return calls, hardly answered the phone and would say something and either not do it or not live up to there word. The new staff i can say is a way better upgrade friendly very helpful, upon the parking it is fine if you dont have more then two cars, every resident is giving a parking space and a tag to park in a open (unnumbered spot), and most are given a garage. The rules are still up in the air from when i got here, but i believe its due to new management, its a fresh start to what seems to be the best outcome as far as these apartments. I am currently still living here and just renewed my lease with ease. So as you go reading most these reviews i will tell you first hand i seen it all and its not like how it use to be by far

  • Review 13 (2020-10-08 - Rating: 5)

    I’ve been here for going on four years. Being able to have a three bedroom townhouse within my budget and a safe little community to call home has been such a blessing. The gentlemen in maintenance have been so quick and thorough with any service request I’ve had and the ladies in the office are so friendly. GracefulLy executing a full parking lot makeover and paint upgrades to the complex.

  • Review 14 (2020-10-11 - Rating: 5)

    I have lived here for 3.6 yrs, and I feel absolutely blessed to live in a community where the office staff, and the maintenance team, seem to really care about me as a resident. My maintenance issues are taken care of right away..The changes with the park lots being repaved and assigned parking being taken away, was bit hectic and costly for me, but Im hopeful that this will be something that I will be able to work thru, in terms of where to park my work truck..Other than this..I feel safe, and extremely blessed to live in such a peaceful town-home community.Thanks Guys...

  • Review 15 (2021-02-25 - Rating: 5)

    I had the pleasure of meeting the young lady Andrea while searching for an apartment for my daughter. She was very well spoken and responsive on what our needs were. She showed us the units with a comfortable distance for us to explore and then would come in to add additional commentary and vision to the picture for us. I enjoyed this very much and hopefully she gets to read this, Thank you Andrea!

  • Review 16 (2017-07-25 - Rating: 4)

    Ive been living here for about 2years with my 19 year old son, and my 74 year old mother.When I divorced my ex husband, I moved into a house, and swore Id never make my kids live in an apt again. After my boys grew up and my last soonwad in his senior year in high school, I wanted to find a place that felt like a house still, but where I was no longer in charge of things that went wrong with the building now that Im disabled. This place fits the bill perfectly!! I even have a garage! I feel like I moved to a house, its just My neighbors are closer now, lol! My youngest son has now graduated and moved out, so its just me and my elderly mom. The staff has been amazing too, especially Genevieve Gonzales, and Cory Wade whove gone out of their way on several occasions to help us out. I like feeling at comfortable, and at home where I live, and thats exactly how I feel here!

  • Review 17 (2022-05-11 - Rating: 5)

    I moved here about a year ago from out of state and Andrea from their office made my transition to Texas a lot easier, she is very professional and welcoming, makes you feel like she really does care about the residents who are moving/living here.

  • Review 18 (2023-10-23 - Rating: 5)

    I just want to say , I’ve lived in many townhomes , apartments , I’ve had the worst and horrible experiences with maintenance and management people , I personally want to say that Daniel the maintenance person , did a perfect job with everything in my townhome , he did everything he could and tried to help in every way possible , thank you & please know he did a amazing job .

  • Review 19 (2020-10-08 - Rating: 5)

    My family and I are very blessed to say we are going on a year here in this amazing well taken care of property. Management and the staff have such amazing welcoming customer service and maintenance is FUEGO with getting everything completed. Thank you Westcreek Team. Keep up the Good Work.

  • Review 20 (2018-01-17 - Rating: 5)

    They were very helpful and understanding and gave us a chance since we are building up our credit. They are always helpful when we need work done.Update: management has changed so I am not aware of the current situation now.

  • Review 21 (2023-03-08 - Rating: 5)

    Andrea was so professional and amazing! Made me feel so comfortable and welcoming! your kindness and hard work is definitely appreciated!

  • Review 22 (2020-10-01 - Rating: 5)

    I’m currently waiting for a two bedroom to become available so that I may begin my application process before my current lease is up because these Townhomes offer all of the amenities that I’m looking for in a new place & they’re beautiful. The staff are awesome & I hope to be able to make this our new home, so I’ll keep calling to see if anything becomes available (fingers crossed).☺️

  • Review 23 (2024-07-16 - Rating: 5)

    Best bang for your buck. Love the location and office staff have been very helpful.

  • Review 24 (2020-05-08 - Rating: 5)

    I stopped in to ask a few questions regarding the apartments I saw listed, talked to a young lady, by the name of Andrea Who was very helpful & kind gave me all the information I needed. Keep up the great work 🤗 !

  • Review 25 (2020-10-07 - Rating: 5)

    I’ve lived in the apartments for about 3 years and we are very happy. I love the open floor plan and I love how spacious it it. I also love the schools that are close by.

  • Review 26 (2020-01-31 - Rating: 5)

    I went to the West Creek Townhomes to with my boyfriend the other day with my boyfriend and Lorinda Perez was so helpful and attentive. She answered all of my questions. I appreciate the excellent customer service she provided.

  • Review 27 (2020-10-07 - Rating: 5)

    West creek is a wonderful place to live! Iv enjoyed every moment so far! Safe place for my child to place and run around and never a complaint!

  • Review 28 (2020-01-31 - Rating: 5)

    I went to these townhomes about a week ago and the front desk Lorinda Perez was such a big help. I would recommend going and speaking to her for any help or information on these townhomes. She helped me collect all the information I was looking for as well as being very attentive to what I was looking for.

  • Review 29 (2022-08-25 - Rating: 4)

    Spoke with a very professional and helpful individual whilst looking into leasing here. Adriana I believe. Very helpful and patient, for I am but a simpleton.

  • Review 30 (2020-01-31 - Rating: 5)

    Staff is super friendly and professional. I spoke to Lorinda, and recieved the best customer service. She knew what she was talking about and answered all my questions.

  • Review 31 (2020-10-15 - Rating: 5)

    I enjoyed my experience when visiting. The staff is super amazing and everyone took the time to help me. Really hoping to lease here soon. Thank you Westcreek Team

  • Review 32 (2020-04-21 - Rating: 5)

    Although we weren’t able to view due to the pandemic we still received GREAT customer service and the property was well maintained. I recommend speaking to Andrea.

  • Review 33 (2020-10-12 - Rating: 5)

    Ive there fo about a year and love this place.every staff member is great. Will renew my lease again love it .

  • Review 34 (2020-12-17 - Rating: 5)

    The apartment look very nice and the manager is the a very nice person, think this is a very nice place for you and your family to live.

  • Review 35 (2020-05-08 - Rating: 5)

    I inquired about the townhomes and had a very pleasant conversation with Andrea the assistant manager. She was an amazing help . Thank you so much .

  • Review 36 (2020-10-07 - Rating: 5)

    The staff is great and I am very satisfied with my town home. Maintenance is quick with service calls and get the job done!

  • Review 37 (2020-10-07 - Rating: 5)

    Move in on august and have been very pleasedthe staff are great the community is quite and cleanbut mostly secured

  • Review 38 (2016-01-14 - Rating: 5)

    Its a beautiful and very clean place, I hope I can get it soon

  • Review 39 (2018-06-15 - Rating: 5)

    Ive had a bad day looking for somewere to call home..and Crystal..just made it better..thxs. Ill c u soon

  • Review 40 (2020-10-14 - Rating: 5)

    It’s a nice quite community and very affordable.

  • Review 41 (2019-10-16 - Rating: 5)

    Love it here! Worth every dollar!

  • Review 42 (2024-01-17 - Rating: 5)

    Good customer service

  • Review 43 (2020-08-18 - Rating: 5)

    Friendly staff, Andrea answered all my questions.

  • Review 44 (2018-03-06 - Rating: 5)

    Nice very affordable price is perfect.

  • Review 45 (2014-12-12 - Rating: 5)

    Really quiet and clean

  • Review 46 (2020-11-17 - Rating: 4)

    Wow

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