InTown Homes

Located in Houston, Texas

Address: 2410 Polk St Ste 200, Houston, TX 77003, United States

Phone: +1 713-961-3877

Rating: 4.1

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Latest AC Repair Services in Houston

Comments

Review 1 (2024-11-27 - Rating: 5)
I had a fantastic experience visiting one of Intown Homes newest developments, thanks to Kathryn. She was attentive, knowledgeable, and made the entire process smooth and enjoyable. Her professionalism and genuine enthusiasm for helping me explore the home made a lasting impression. Highly recommend!

Review 2 (2024-12-09 - Rating: 5)
Our experience buying a new home from Intown Homes was exceptional, thanks to the outstanding team. We loved the home itself for the location, the design, and the high-end finishes. As far as customer service is concerned -- Clint, our salesman, was fantastic throughout the process. He was knowledgeable, approachable, and always available to answer questions, making the entire journey smooth and stress-free. At the final walk-through, Kyle, the warranty manager, impressed us with his attention to detail and professionalism. He thoroughly explained every aspect of the home, addressed our concerns promptly, and ensured everything met high standards. In all, the Intown team went above and beyond to make this experience enjoyable and seamless. We highly recommend Intown Homes for their excellent service!

Review 3 (2023-10-14 - Rating: 5)
When I started looking for a new home, I was leaning towards new construction and did a lot of research on different builders. It is hard to find good reviews on new builders as the majority of what I was reading about any builder was negative. I brought this up and was recommended to go to the Heights community I was looking to buy in and talk to the existing homeowners and the overall positive feedback from the existing homeowners influenced my decision to buy.I personally have had a great experience with Intown and get a ton of compliments on my home. Overall we are happy with our home, highly recommend Kathryn and Greg to help you purchase a home.

Review 4 (2023-10-19 - Rating: 5)
Moved in a year ago, so far the warranty department has been prompt in addressing the issues I have had with the house through the warranty app. Most of the items are pretty small and easy fixes, Intown builds a quality house compared to a lot of other builders and I am pleased with them so far. We had one bigger issue with our AC system and Kathryn and Greg were very helpful in getting it expedited for me and it was fixed quickly. They have been super responsive since we closed which is refreshing and I am very happy with their customer service. Our builder Julio was also great and assisted with very painless and easy walk throughs and closing.

Review 5 (2023-07-18 - Rating: 5)
It’s been years since we purchased our home, and Kathryn and Greg are still available when we have questions—often met with a quick response!During the winter storm, our HOA was useless. We called Kathryn, and she immediately offered service providers who could help fix anything from plumbing to landscaping. I often wish InTown still managed our community, Kathryn and Greg are simply the best. InTown stands by their product and have a good reputation.

Review 6 (2018-02-19 - Rating: 5)
Beautiful homes with great amenities. InTown Homes is truly anti-cookie cutter. Amazing lakes, community pools, handsome finishes, they really build unique homes!

Review 7 (2024-01-31 - Rating: 5)
I am a Realtor in the Houston area and have worked with Kathryn Yao on several transactions. She’s been a valuable resource to both myself and my clients, during the transaction and after. She’s always available to answer questions and help solve any issues that could come up along the way. She’s also easy to communicate with and friendly. I hope to work with her again soon!

Review 8 (2021-03-21 - Rating: 5)
I purchased a home from Brandon Rufener at the Cottage Grove Lakes community 2 years ago. Brandon is truly a stand up guy who is both honest and reliable. He puts his homeowners first and is available practically 24/7 for whatever needs you may have. Not only does InTown build beautiful, high quality homes, they will always work with you through any issues or questions you may have. If you are looking for a new home, I would definitely recommend Brandon and InTown. Brandon will work with you through every step of the building process and do everything in his power to ensure that you are happy and satisfied. Thank you for all of your help, Brandon!

Review 9 (2021-05-28 - Rating: 5)
My husband and I looked at InTown Homes several years ago and did not purchase at that time. Years later, we came upon Cottage Grove Lake and surprisingly, Brandon was the same salesperson we had spoken with years prior. We knew at that point that InTown Homes must be the right choice for us. Brandon was extremely helpful throughout the process and kept us informed of progress each step of the way. We purchased our home at the peak of the pandemic and Brandon along with his team was extremely patient during this unprecedented time. We have been in our home for a year and we are very pleased with our home! If you are searching for a new home in an excellent community, please stop by Cottage Grove Lake and visit Brandon!

Review 10 (2023-07-16 - Rating: 5)
Working with Kathryn and Greg was wonderful and exceeded my expectations. They responded lightning fast anytime I had a question and the whole process was mostly smooth and they helped resolve any issues I had. Kathryn has helped me a lot after closing with questions too. Highly recommend Intown Homes!

Review 11 (2023-10-16 - Rating: 5)
My husband and I are so thankful to have had Kathryn Yaos help and expertise! She is so much fun to work with and really takes the time to understand our needs and asks. We appreciated her professionalism and how she went above and beyond to provide the best customer service. Thank you, Kathryn!!

Review 12 (2019-01-02 - Rating: 4)
We purchased 6+ months ago. It is a solid product, but I would agree about the concerns expressed on reviews. That said, a house is a huge project, and as such you should have your own inspector, you should get to know the building project manager. You should be fair concerning expectations. We had one request of the builder to paint the interior of house in semigloss paint. We have several kids, more pets, and we live hard, and wanted a paint that could be washed. It took a long time and we had to push, but they agreed to do it and we are happy with the paint. The contractors that we have worked with since moving in have all made the adjustments to correct issues, and after about a month, i have learned the value of tickets, and communications.Is it perfect, nay but it is a solid product and we got a good value. I have purchased 3 other new builds in my life. This one has been no easier or harder then working with those builders. From one of 3 largest in nation to a dude building a block of row houses there is always something.

Review 13 (2023-06-22 - Rating: 5)
My clients just closed on a beautiful townhome at Las Colinas Station. We had a great experience with Brit Ewers and Zach Staats as the sales representatives. They provided excellent communication throughout the build process and all the way to the closing table! Oscar, our construction liaison, was so attentive on the walk thrus, courteous to my Buyers and did a great job completing the punch list. I have very happy buyers who are so looking forward to the new chapter in life. Thank you Brit, Zach and Oscar!

Review 14 (2020-06-03 - Rating: 5)
We had a great experience with Brandon Rufener when wevisited his office in Cottage Grove Lake! Very professional and courteous. Brandon is always reachable via phone/email and provides answers to all questions. He was involved in the entire process of home buying and he goes above and beyond to make sure you are satisfied with your home.Brandon has become a great friend and advisor! He is an asset for Intown Homes. I will highly recommend Cottage Grove Lakes home- these are great homes and Brandon is the best person who will create an awesome home buying experience!

Review 15 (2021-11-17 - Rating: 5)
This review is solely based on the exceptional service provided by Kathryn Yao! We bought from InTown Homes 5 years ago and recently needed paint touch up on the walls. Lowes could not match the color even with the extra paint builder left us/ paint chip off the wall. We reached out to our original sales consultant with no response. Out of despair I contacted Kathryn, whom I have never met but read some good reviews about, and she miraculously replied right away and provided us with the brand and color selection within 24 hours! It is good to know there is someone in Intown Homes that cares even after 5 years of closing, thank you Kathryn!

Review 16 (2021-08-15 - Rating: 5)
InTown has been the best builder of value for money homes during my 39 year experience of buying 5 homes. Not only the quality of build is superior, but their commitment to follow up during the warranty period on a few items has been quick in response to fix any issue.We highly recommend InTown for a great experience.

Review 17 (2019-06-01 - Rating: 5)
Working with Brandon at Cottage Grove and his entire team made this a easy, seamless home buying process. Brandon is very organized and he set expectations of the building process from day one so I was not surprised about anything. Life is already hectic enough and Brandons updates on my houses progression during the building phase was very much appreciated. Brandons communication extended to him providing me with a checklist of things to take care of prior to my move and a week after my move. That meant a lot to me because I know I am not his only client and that speaks volumes of how he appreciates his clients. Good guy and I appreciate everything he did to make this a positive experience for me.

Review 18 (2023-02-17 - Rating: 5)
I could not recommend Kathryn Yao enough over at Intown Homes Timbergrove Heights Community! She not only was helpful in our buying process, but she gave us her personal cell to contact her throughout our time in the neighborhood with any questions or concerns we may have had! When it was time for us to move, she even helped identify interested buyers in the area for us to reach out to who were interested in InTown Homes. Thank you, Kathryn, for making our first home so special!

Review 19 (2020-11-12 - Rating: 5)
I lived in the Timbergrove Heights community for over a year, and can’t say enough good things about Kathryn, Greg, and Luis! They were so helpful throughout the entire building process, and then even after we moved in! Luis went above and beyond to help me with warranty items on multiple occasions and was always so kind. Kathryn is not only one of the most kind and helpful people, but she’s now become a friend as well and she’s always available for questions! Greg is so knowledgeable about the Houston area and his guidance and advice was always such a huge help. I loved the community, my neighbors, and my house and am sad to leave but will always have fond memories of Timbergrove!

Review 20 (2019-12-07 - Rating: 5)
As a first time home buyer, I would recommend inTown and specifically Brandon to anyone. He was so patient and helpful throughout the extremely complicated process. The homes itself are very good quality in both materials and construction. I was able to see it during the construction phase, and as such was able to select a few of my interior choices which made it a hand picked home for me.One tip that I would give is to ask there to be a clause that if the home construction is delayed due to the builder, to build in a safe guard for yourself to back out.Beyond that it is a very exciting process and Brandon is always available via text, email, phone call at any time to answer questions and give updates.

Review 21 (2019-03-14 - Rating: 5)
Over the summer, I toured over 35 open houses to check out new construction in Houston. Nearly all the homes I visited looked very cookie-cutter with the exception of three. InTown caught my eye with its well-designed floor plans, outdoor living space, and windows that illuminated the home with natural light.Kathryn and Greg were super-courteous, knowledgeable, and professional. They had an answer for every single question I asked (many), and they responded with patience and enthusiasm. I spent a great deal of time with Kathryn and truly got the sense that she genuinely cares about the people who live in the InTown communities.I later asked some neighbors if they enjoyed living there. Every single person I asked said, “Yes! You should move here!” and I’ll pass along the same advice.

Review 22 (2021-12-17 - Rating: 5)
Brandon Rufener at the Cottage Grove InTown Homes properties has been a joy to work with from the beginning - from when we signed in July of 2018, to closing in August 2019, and since. Hes direct, to the point, and doesnt beat around the bush which allowed us to have a lot of clarity through the process and be able to work towards what mattered during pre-closing. After closing, hes been helpful in pointing us to contacts as necessary and is always willing to discuss something with our property or the community in general. Hes also just fun to go chat with! He has a great attitude about life and is more than just a sales person to those he works with. Thank you sincerely Brandon and were always here to help with anything you may need as well!

Review 23 (2020-04-27 - Rating: 5)
As a first time home buyer/builder, there are a lot of questions. Brandon Rufener with InTown Homes made the process incredibly smooth and is always willing to answer questions. He genuinely cares about his buyers which is not something you often find with a sales person. He goes above and beyond to make sure you are satisfied with your home. I would, and have, recommend InTown Homes, specifically Brandon, to friends.

Review 24 (2020-12-21 - Rating: 5)
Intown at Cottage grove is one of the best communities in Houston. The quality of the houses and the upkeep of the community amenities is excellent. Brandon, the sales manager is amazing to work with and will get you the best house for your need.

Review 25 (2021-06-22 - Rating: 5)
I cannot say enough good things about In Town Homes and ESPECIALLY Brandon Rufner who is currently the lead super Sr. Sales Consultant in Cottage Grove Lakes. WOW!!!! Talk about above and beyond EXCELLENT customer service! First of all In Town is a company that stands firmly behind its product and honors its warranty. That is not true of other home builders who literaly stop taking calls after one request within the warranty period. But the icing on the cake is having Brandon Rufner there to help homeowners EVERY single step of the way. Purchase a home from Brandon. Having him sell it to you is ADDED peace of mind that you will have enjoyment of your home for years to come!

Review 26 (2019-11-06 - Rating: 5)
As a local agent, I often work with builders for my clients. I recently worked with Kathryn Yao and Greg Burton with InTown Homes with a client on a purchase at their Timbergrove Heights community. They were extremely thorough through the entire build process and communicated effectively every step of the way! My client was delighted with their product and process. I look forward to working with them again on many future transactions.

Review 27 (2019-11-21 - Rating: 5)
I recently did a build job from the ground up in the Heights with Kathryn and Greg. They were very responsive and helpful during the entire process. There were a few hiccups as they installed the wrong tile in my bathroom because what I picked at the design center was discontinued but they let me pick another color and made sure to replace it. The house also had some delays due to centerpoint/the tile issue but we did end up closing near what they told me from the start. I am happy with my home, will update if there is any change to my opinion

Review 28 (2019-06-01 - Rating: 5)
I just want to give a great big shout out to Brandon Rufener and the staff that work with him, Bubba Sosa, Will, Kyle, and the others I know are behind the scenes, for OUTSTANDING customer service!Brandon is THE most organized and helpful man in sales I have ever encountered. He goes so far beyond the norm to make the whole buying experience seamless, and even goes beyond the closing to remind new homeowners of important deadlines and reminders that need to be taken care of and has everything a new homeowner could possibly need to know to get connected with the Homeowners Association, the Post Office, and the community, etc.And above and beyond all that, he has become a great FRIEND to me in the process! He is selfless in giving, has come by several times on his way home after a long day to program a garage opener or check on an internet connection issue or to just make sure that his homeowners in the community of Cottage Grove Lake are happy.We dont always consider what a difference the Sales Staff play in making a new home buying experience better, but I can tell you I do now! Thank you Brandon from the bottom of my heart!In-Town, Im sure you already know, but you have a 4 DIAMOND in Brandon Rufener!!

Review 29 (2019-11-21 - Rating: 5)
Moved into my new home in Timbergrove Heights 3 months ago, I love it!! Highly recommend Kathryn and Greg, very professional. courteous, and responsive every step of the way. Great builder and beautiful homes with very nice finishes!

Review 30 (2020-03-04 - Rating: 5)
I nave no words to exactly describe how amazing Brandon Rufener has been during the whole process of buying a townhome at Cottage Grove Lake. Hes very responsive and truly cares about the buyers, we cannot thank him enough for his outstanding job. Best customer service ever!

Review 31 (2020-02-10 - Rating: 5)
It is a mixed of feelings. But one thing they did above and beyond is the warranty. After 2 years, the metal balconies started rusting.Ross from intown is friendly and very helpful. They came back and replace them for all 3 stories. It was very very slow but they got it done!Also, this builder’s framing is stronger than others. Stop by and check out the house before they put the drywall, you can tell the difference. Solid built.

Review 32 (2020-10-23 - Rating: 5)
Top notch group! Beautiful homes and super professional sales staff. Love these guys and will definitely be sending more buyers their way! Thanks Kathyrn & Greg you guys are the best!! Love the builder Chris as well. Super professional. Thank you ! X Janice

Review 33 (2020-07-12 - Rating: 5)
Brandon Rufener @ InTown Homes is great to work with. Always professional and timely in responding to questions, preparation of contracts, efficient in resolving issues before and after the purchase of the home. We would gladly work with InTown Homes and Brandon Rufener in the future.

Review 34 (2022-06-09 - Rating: 5)
We had a great experience working Kathryn of Intown Homes. I represented the borrower with their financing and Kathryn was always on point when we needed anything. Great to work with.

Review 35 (2016-11-29 - Rating: 5)
We were trying to build a home a went through so many obstacles with The City of Houston. We finally gave up and look at Intown homes listing in our neighborhood. The house was beautiful and spacing. Through the process, they were on point and professional.Mike Winoske took the lead, and even was help a few times after the sell.So far, we love our house and hope we can plant roots here.

Review 36 (2021-07-27 - Rating: 5)
Honestly couldn’t have asked for a smoother/better first home purchasing experience! I’m absolutely in love with the community and Brandon has always made me feel like a priority when I need something. This place is home!!

Review 37 (2019-01-21 - Rating: 5)
This builder is professional, honest and detailed when building their homes. The staff Greg and Katherine are courteous and professional I would recommend them to build a new home for you.

Review 38 (2020-05-06 - Rating: 5)
Brandon was always responsive and helpful even after construction and move in. He was great to work with and made the process seamless.

Review 39 (2018-07-06 - Rating: 5)
The homes and communities that In-Town builds are amazing. I loving working with this company. So helpful and kind. Thank you for all you do!