Monteverde at Cibolo Canyons by CastleRock Communities

Located in Houston, Texas

Address: 4203 Colina Crst, San Antonio, TX 78261, United States

Phone: +1 210-651-6464

Rating: 4.9

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Comments

Review 1 (2024-08-31 - Rating: 5)
We had the great opportunity to have Cindy Zarate work with us, throughout our entire purchase/building process. From the beginning, she was welcoming, very knowledgeable, encouraging and patient in all of the questions we had. She always made sure we felt prioritized and maintained communication throughout entire process. Highly recommend Cindy to anyone!

Review 2 (2023-06-17 - Rating: 5)
We’ve had such a wonderful home buying experience, thanks in large part to Cindy Zarate. Once we explained what we were looking for she instantly knew which house would be perfect for us and our growing family and she did everything in her power to help us. She is such a warm, joyful person and we’re so grateful for her. Bryan,the construction manager, was also great. He did all he could to get us into our home on our desired close date - 11 days before our closing was originally scheduled. Thanks, Cindy and Bryan!

Review 3 (2023-07-23 - Rating: 5)
Five stars for an incredible team who made it possible for us to move into our Texas home as smoothly as possible.Cindy was able to accomodate all of our virtual meetings from the very beginning, to coordinating our ability to schedule design center and home pro appointments in one visit, up until moments before closing. Her recommendations were always transparent. And she’s always so kind and a joy to work with.Bryan was super incredible at making sure the construction details of the home were addressed in a timely manner. Again, this was done both virtually and face-to-face.Though there can be significant improvements with craftsmanship with the finer details, CastleRock offer the best combination of functional and well-designed homes with great value. Overall, we had a positive experience with CastleRock.

Review 4 (2023-06-16 - Rating: 5)
Our home construction experience with CastleRock has been very pleasurable from start to finish. Both Cindy and Tony were very professional and always went out of their way to provide excellent customer service. Will definitely refer others to purchase a home through the CastleRock community. Excellent job 5 stars all round.

Review 5 (2023-07-27 - Rating: 5)
Cindy and Ryan were extremely helpful and provided all support we needed when navigating the process of buying our new home! The house and the community is everything we expected, from the construction quality to the amenities and location. The closing process was clearly explained and helped us understand what we each step was. We are very happy and would certainly recommend Castlerock.

Review 6 (2022-06-30 - Rating: 5)
We had a positive experience with Cindy Zarate (sales rep for CastleRock) and Anthony Graybill (construction manager) during our process of purchasing a home in Monteverde at Cibolo Canyons by CastleRock Communities. Through the difficulties of current labor and supply shortage, Cindy and Tony were responsive in keeping us up to date on the status of our home. We appreciated that they were honest in regards to the process. Cindy was great in advocating for us in regards during all steps in the process, she also an amazing personality and is a joy to be around!

Review 7 (2021-06-30 - Rating: 5)
Cindy (Sales Rep) and Derrick (Construction Manager) are incredibly helpful and very knowledgeable about the building process and the all contracts. I had my house build from the ground up and Derrick and Cindy sent me pictures of every stage of the process, since I lived in another state. Working with them was Wonderful, Fantastic, Great what more can I say. They were always available for questions. The buying process for my new home was so smooth. I would work with them both again and again. Thank you Cindy and Derrick for making the buying and building so Wonderful. WONDERFUL EXPERIENCE AND WONDERFUL PEOPLE TO WORK WITH..

Review 8 (2023-03-25 - Rating: 5)
We chose Castlerock because Cindy Zarate was amazing from the get go. She always understood us as the customer and always helped with any situation that arose. She is a true rockstar in this field and we are so happy with our Castlerock experience because of her. Kudos to Bryan who managed our home build as well. We are so happy!!

Review 9 (2022-02-13 - Rating: 5)
Cindy and Derrick are very professional and provided excellent customer services. Cindy was always available to answer questions. Both responsive to calls. They returned texts and emails within 24 hours. Derrick and Cindy are a dynamic team. If during this challenging year, they prevailed in getting our nice home. Glad they had are best interest at heart. We appreciate them so much! Highly recommend team.

Review 10 (2022-12-30 - Rating: 5)
Cindy (sales consultant) and Ryan (construction manager) did everything in their power to ensure our home building experience was good. Building during a pandemic definitely provided it’s challenges, but they both kept an open line of communication and a positive attitude, even when we were concerned or frustrated. Their customer service is what all of Castlerock’s staff should strive to provide!

Review 11 (2022-05-11 - Rating: 5)
Eric (Sales Rep) and Derrick (Construction Manager) we’re such a pleasure to work with during this new home build process.Eric was very knowledgeable about the new builds and everything that Castle Rock home offers.Derrick was so professional and courteous through the whole process. We highly recommend working with those gentleman to anyone we know looking for a new home.

Review 12 (2022-01-01 - Rating: 5)
Built a home during the heart of COVID pandemic. Cindy was an amazing sales rep, navigating uncharted waters for us and keeping us moving forward as labor shortages, material scarcity, and ballooning construction costs challenged the entire process from day one. She expertly guided us the whole way, Bryan came on later as our third Construction Manager, and he inherited lots of problems and a couple of outright disasters. He was amazing! He always went the extra mile and pulled some rabbits out of his hat to resolve some very difficult issues. He got us back on track and delivered us a fantastic new home! Thanks to both of these professionals!

Review 13 (2021-08-10 - Rating: 5)
We just closed our house at Monteverde by Castle rock. Cindy Zarate was our sales contact. She was amazing. From the first impression until the closing today, Cindy consistently exceeded our expectations. She made the process run seamlessly to say the least. Everything we needed, Cindy was there to help and with such cheerful demeanor too. She was just all round knowledgeable regarding the whole process, from sales to construction to close. If we have any one looking for a house, we will definitely recommend Castlerock and tell them to ask for Cindy.Sonny and Eleanor

Review 14 (2021-12-30 - Rating: 5)
Eric Garcia, our sales agent, has been instrumental in helping my husband and I accomplish our goal of owning another home in 2021. He is very knowledgeable of the Castlerock products and we were confident with knowing Eric would guide us along the way of the home building process. Derrick Lewis, our construction manager was simply amazing. His calm and cool nature provided the reassurance we needed in order to get the mission accomplished. He’s very thorough and takes pride in his work. Both Eric and Derrick are true assets to the Castlerock Communities team. Although Cindy Zarate, sales agent, was not our primary agent she was extremely helpful and answered any questions we may have had along the way. I’m thankful for having come across Castlerock Communites and I’m sure we will enjoy our experience as Castlerock homeowners!

Review 15 (2021-09-01 - Rating: 5)
We just closed our house today and I can only express my most sincere gratitude to Castlerocks team. Specially Cindy Zarate (Sales), Cody Varner (Construction Manager), and Derrick (also Constr. manager).Cindy was GREAT throughout the entire process; always a smile on her face, always polite and professional, and very responsive every time we had a question. She made this journey a pleasant one and went the extra mile in every meeting or phone call. She is truly a great asset to Castlerock. And I just want them to know that I truly believe she is one of the reasons contracts get signed.Cody was very responsive and very accommodating. Always answering our questions. He provided weekly updates in detail and, to me, he was always on top of things. I honestly think that he did more than what was expected of him. He is in my opinion a key element in the Castlerock team.Derrick was in charge of our house from the beginning of construction to about 50% of completion. And he would always communicate with us and patiently answer all of our questions and concerns. He was great to work with.Overall, I give them 5 stars. I would definitely work with them again without hesitation. My wife, son, and I are very grateful to them and are extremely happy to be part of the Monteverde community at Cibolo Canyons!!Carlos and Brenda

Review 16 (2021-12-31 - Rating: 5)
Cindy - Sales Rep and Derrick - Construction Manager are extremely helpful and excellent to work with; they have always been available for my questions and concerns with a genuinely helpful attitude. It has been a pleasure working with them. Thank you Cindy and Derrick for all your help and support

Review 17 (2022-04-14 - Rating: 5)
Cindy, Castle Rock sales rep and Derrick Lewis, construction manager, were awesome!! Always kept me informed throughout the process especially during the COVID pandemic. This made the entire experience worthwhile and very special. Thank you so much!!

Review 18 (2022-12-30 - Rating: 5)
Very pleasant experience at Monteverde by CastleRock! Cindy/sales is warm, friendly and quick to respond. Tony/construction mgr has been great as well being very informative and on top of getting everything done as it should be. Thank you Both!

Review 19 (2023-02-24 - Rating: 5)
I’m so excited to be in my house. Cynthia and Ryan were very helpful and supportive throughout the process.

Review 20 (2022-05-31 - Rating: 5)
Eric Garcia (sales rep) was very personable and professional. From the moment he drew us into the model home to the day we closed on our home, he answered all of our many questions with a big smile on his face. 10/10 recommend working with him!

Review 21 (2021-09-30 - Rating: 5)
Working with Castle Rock, Cindy and the team was an awesome experience.Looking forward to being part of this amazing community. The builder accomplished this arduous task in this unpredictable times.

Review 22 (2021-11-12 - Rating: 5)
Cindy was extremely helpful and pleasant to work with on putting together my ideal home and Derrick was excellent about providing timely build updates and addressed all of my concerns with a genuinely helpful attitude.

Review 23 (2021-12-01 - Rating: 5)
Cynthia has been very helpful during the building process. It has been a pleasure working with her. I would definitely work with her again

Review 24 (2023-01-06 - Rating: 5)
Beautiful home, well constructed, fantastic neighborhood and terrific builder and construction team! So happy to be in my home with my family and cant wait to entertain friends!

Review 25 (2023-05-10 - Rating: 5)
Sales team, especially Cindy, were nothing short of amazing. Very professional and friendly…overall a great experience!