City Choice Group LLC - Corporate Office

Located in Houston, Texas

Address: 1314 Roy St, Houston, TX 77007, United States

Phone: +1 713-681-5858

Rating: 3.5

Services

Wheelchair-accessible car park

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-03-28 - Rating: 5)
I recently purchased my first home, and I cannot speak highly enough about Michael from City Choice Homes. As the sellers agent, Michael demonstrated unparalleled professionalism, making the entire process smooth and straightforward.Communication was paramount throughout, and Michael excelled in this aspect. He promptly addressed all my queries and concerns, ensuring I felt informed and confident at every step.

Review 2 (2024-01-27 - Rating: 5)
Great builder who brings value while not sacrificing quality. Sales process is smooth and tailored to the buyer’s experience. The broker does blue tape walkthrough and everything is taken care of prior to close and getting possession. Any questions are resolved quickly as the broker and his team are easy to contact and professional.

Review 3 (2024-01-24 - Rating: 5)
City Choice has far exceeded my expectations. They make the buying process seamless from contract to close. The quality of construction is superb when compared to other builders. The home has high quality finishes throughout and a timeless aesthetic. Their customer service is superb- they are always accessible. When looking at builders in the community and when looking for your first home- City Choice is a trusted brand.

Review 4 (2021-12-01 - Rating: 5)
My review is about Juan and his professionalism. He was the one there at our blue tape walk through and explained everything in detail. He was very patient and helpful. At our final walk through just a few days later, most of the things we marked with the tape was taken care of thank to him. I was impressed by the fast repairs. He even made an extra effort to have a fence installed for safety and privacy reasons. He was very professional and responsive. It was a great experience.

Review 5 (2020-06-22 - Rating: 4)
Just closed on a City Choice home and the experience was good. They were pretty responsive throughout the process. Juan did our walk through and addressed all of the items we pointed out. His professionalism made that part of the process close to painless. I only wish the crew or the builder would have cleaned the home better. There was a lot of paint and dirt everywhere throughout the house and it has been a lot of work to get cleaned up to move in ready standards.

Review 6 (2019-07-01 - Rating: 5)
As a Realtor for 20 years, I have sold many new homes. This is without a doubt the best transaction I have experienced for myself and my client. From my first encounter with Michael , the agent, to Scott the on site building manager, their level of service was 5 stars! Since my client was a first time home buyer, Scott took his time to answer all of my clients questions. When we had the first and the final walk through Scott took notes and followed up on every since item that came up! Needless to say my client is happy. I too would definitely recommend City Choice Group to anyone wanting a first class builder and a team that is there to provide the very best in customer service!

Review 7 (2018-08-31 - Rating: 5)
The construction manager Juan was awesome. I am a very picky person when it comes to the cosmetic side of things. He took his time to address theses issues with my husband and I, and was very good with communicating how things were being fixed. This is our first home and I wanted it to be just right. Juan was definitely patient and understanding of my request. He has made us comfortable with the purchase and knowing If there is something that needs to be addressed, that we can call and he will do his best to resolve it.

Review 8 (2018-07-02 - Rating: 5)
I am real estate agent and Ive sold many new builds throughout my years doing this. One of the most pleasant experience Ive had working this deal was one of the construction manager, Juan.Like with all new builds theres bound to be some cosmetic defects. Ive dealt with plenty of managers, Juan is probably the most attentive and hard working manager Ive dealt with yet.He does amazing work and I feel confident bringing my clients to this company for new builds.

Review 9 (2018-11-29 - Rating: 4)
This is my second new construction home purchase, and while it wasnt terrible it could have been better. To start, I love my new home. From the layout to the features. I closed on my home exactly two weeks ago and there are still a few cosmetic fixes that need to be completed. In my opinion the contractors who performed the work on these houses did a fairly decent job because during my first walkthrough a week before close, I didnt have to put as much blue tape as I did on my first house. Two days before closing I did my final walkthrough and about 75% of those fixes were complete. The superintendent Juan has been amazing and the reason this review is 4 stars. He has stayed in constant communication and gone above and beyond to ensure all fixes have and will be completed. I really appreciate that he takes so much pride in the work and service he provides. He has made the after closing process so easy, not stressful, and very pleasant. Now when it comes to the actual home buying process that is where I found that City Choice fails. Communicating with their staff is like pulling teeth. When I first looked at my current home, I looked at it on a Friday afternoon. That Monday they had an earnest check from me. Three weeks later my home was still listed as for sale until my agent was able to get it taken off or put as pending on different sites. She stated that it was probably to entice buyers to come look at the community. As I type this review, my house is still listed as available on their actual website, and as I stated before I closed TWO weeks ago. At this point I find it annoyingly amusing. In my opinion their staff work hard enough for that earnest money check, and once closing comes around dont care to offer any sort of basic customer service. On multiple occasions Ive called and left voicemails to be called back because I had multiple questions, but instead I received passive aggressive emails. Its 2018, if I wanted an email response, I would have just emailed to begin with. Having gone through this process before with a new construction build, I know what its like to have a company give basic/decent customer service and how I should be treated before, during, and after the process. This is definitely a deficiency for this company but employees like Juan keep people like me happy and would make me recommend a home in my community to someone else.

Review 10 (2018-01-27 - Rating: 5)
I bought a home with a city Choice a few months ago. Like any new development, you expect minor issues and I cant say enough good things about Juan and his attentiveness to address/ fix the issue. Its such a relief to know that once you close on the house, he is still here helping out and going ABOVE and BEYOND to rectify any issues. I feel like he works all of the time day or night/ weekday or weekend, because he is always available and returns all calls. Honestly have to say he made this experience of buying a place a lot less stressful!

Review 11 (2017-11-21 - Rating: 5)
We love our home! As all homes, there are always issues. City Choices superintendent, Juan, has been amazing in helping us accomplish our issue. When he said he was going to do something, be at my home at a certain time, he was there! Juan is a very hard worker, who gets the job done either solo and/or with his crew. Pleasing a home buyer is what we all want! Juan made this happen for us! We are very grateful for him and City Choice.

Review 12 (2017-11-22 - Rating: 5)
Our experience with City Choice homes has been phenomenal. We just recently moved into our home and City Choice has gone above and beyond to make sure our home was in perfect condition upon move in. Juan Muniz is one of a kind. He has been wonderful from day one and continues to help out when needed. He answers every call and follows through with everything! He even came over after work hours to help us move a refrigerator. His commitment and customer service is above all others. We are truly grateful and highly recommend City Choice and Juan Muniz!- The Thomas’

Review 13 (2020-05-03 - Rating: 4)
I bought my house in the new development in Shady Acres (15th 1/2 St) back in February. Im a first time, newly engaged home buyer so I was happy to buy straight from the builder given the builder warranty. Im writing this review because I feel it is necessary to give future home buyers as much insight before they make such a huge decision. CCH does a few things extremely well. They make aesthetically nice home both externally and internally with very modern finishes, flooring, and appliances. I have dealt directly with Larry Krim (realtor) and Juan (construction manager I presume) and both have been extremely helpful. I call them if and when I ever need anything and they have been great to work with. Also, the builder warranty is fair. These three reasons are why I rated this a 4 star instead of a 3 star because I will be honest that our experience has not been perfect so far. Here are a few problems weve experienced in about three months. First, they do not offer an option period. Meaning, you will lose your earnest money if during closing you want to back out. This is odd and very uncommon from what Ive researched. It definitely made us feel like the builder wasnt confident the home would pass inspection (it did with very minimal problems). After we moved in, we experienced - the toilet has been fixed twice, kitchen sink has been fixed once, heater was not working when we arrived, garage floor was painted but after just 3 months all the paint has been ripped up (Im guessing they used cheap paint or didnt properly seal it), our included dryer and wine cooler both had to be replaced (not necessarily reflective on the builder but a pain nonetheless), and any warranty claim weve reported on the website hasnt been followed up upon (thats why I call Juan directly). If you buy, make sure to get as many phone numbers to the company as you can because calling them directly is the fastest way you will get something fixed. Now, I understand every new home has some issues that need to be ironed out. However, I do believe CCH homes are built extremely fast with multiple contractors so the attention to detail was probably lacking. They also have corks that we discovered in other CCH homes like really small guest rooms and closets, narrow doorways, columns in the middle of the living room, or unorthodox room layouts which conveys the message, was this poorly planned and rushed?. With that being said, we have not had anything happen that has cost us money out of our pocket due to the warranties offered. I will probably post another review next year with an update but thought CCH should receive a review on their new development. I do believe a 4 star review is fair for now because of the people that work for CCH have been great to us so far and we havent encountered anything too concerning like roof, foundation, or flooring problems. I hope future home buyers find this helpful.

Review 14 (2018-09-14 - Rating: 5)
Site construction manager Juan does a great job at going over the inspection report with you. He goes above and beyond to take care of all issues from the inspection walk thru to the final walk thru. He takes pride in his trade, he’s very professional and most importantly he cares about the home you’re purchasing. I have nothing but good things to say about him. Made my home purchase process smooth towards the closing stages.

Review 15 (2018-01-27 - Rating: 4)
In every new build process there are struggles to get through. This was no different, but now that we are in the house we are so thrilled to be living here. Juan was very helpful throughout the process and tried to complete every task we asked of him and his crews. Though there were a few hiccups during the process and a few things we wished we could have gotten taken care of I would say that this builder got 99% of our fixes completed. I would definitely recommend this builder due to the fact that these are very well built homes, but I would advise every buyer to get an inspection and have multiple walkthroughs throughout the process.

Review 16 (2018-08-07 - Rating: 5)
It was a great pleasure to work with Juan Muniz for our first home. He is an amazing construction manager, very professional, responsive and gets things done quickly as he promises. He made our first home buying experience much easier. We are truly thankful for him and his work.

Review 17 (2019-12-02 - Rating: 5)
City Choice made my buying experience very quick and easy. The homes are built with quality material from the fixture to the insulation used in the walls. We are all humans and there were some minor issues but Albert and his team has responded quickly and affectedly. I am please with my experience. Thank you to City Choice and Albert and his team!!

Review 18 (2019-05-14 - Rating: 5)
Great customer service from Manager Scott Kelley!! I purchased my townhome in January of this year when a different property/builder manager oversaw the homes and in May my garage door came unscrewed from the lever thing that pulls the door up and down. I recognized the builder/property managers truck because hes been frequently in our unit fixing up the last home in our section that just sold. I asked if he knew who I could call to fix my garage. He politely asked to look at the issue and then said he could fix it right there, which was music to my ears! He also informed me where to go to make a claim if anything else needed fixing while still in warranty, so I also extremely appreciated that even though he could of just directed me to the site to let someone else deal with, he still offered to fix it right then and there. He was extremely professional and I couldnt have asked for anything more from a builder/property manager! Needless to say, Im very glad City Choice Homes has Scott Kelley as one of their managers and it definitely makes me feel reassured about my decision to purchase a home with them!

Review 19 (2021-06-23 - Rating: 5)
Juan the supervisor over the builders was very helpful and professional throughout the entire building process of my home with City Choice. He was quick to respond, and guided me through the final two walk through before I took ownership of the home. He has great attention to detail!

Review 20 (2019-08-11 - Rating: 5)
This was our first home purchase and we are so pleased with the way it went! It was all thanks to Juan who took us through all the steps. He went out of his way to fix some small issues personally and stayed until all the issues we blue taped were taken care of. He was professional and he really knew his stuff! We’re so glad we decided to go with City Choice Homes and highly recommend them!

Review 21 (2019-10-30 - Rating: 5)
City Choice has been such a great experience for my husband and I. As first time homeowners they have made the process easy. They are always available when we have a question. Albert is great with customer service. We had some worries and he was on it right away and helped fix it. I highly recommend buying a City Choice house!

Review 22 (2019-08-15 - Rating: 5)
Nestor did great job with fixing some of the issues I had inside the house. He deserves 5 stars. I will not give any credit to City Choice. If you moving in to a newly constructed home DO NOT DO NOT move until everything is fixed on your list. They will tell you that all would be fixed by the time of closing and it will not. Do not close until all is fixed.

Review 23 (2021-12-01 - Rating: 5)
Juan is amazing and I love how he is so quick and prompt since I moved in this new house. I had some AC issues but I appreciate at the last minute they were able to have the construction guys knock on my door to stop my house from being a miserable 59 degrees lolAlso when it came down to my garage not closing all the way. I love how the guys were consistent with trying to reach out to me to make sure my issues were fixed.

Review 24 (2019-07-20 - Rating: 5)
This “Five Star” rating is for Juan who was the representative of City Choice taking care of our home. We did not necessarily have a “Five Star” experience with City Choice but Juan was able to rectify all of our issues and has been going above and beyond. Juan is an excellent representative of this organization.City Choice created a lot of hiccups in our home buying process that I was not happy with but I think Juan did an excellent job.

Review 25 (2017-11-22 - Rating: 5)
We are very pleased with our City Choice Home . The quality and style of their product is truly great. The process of acquiring our home couldnt have been better, due to the excellent service and communication of everyone involved. Thank you to Bruce and Juan for going above and beyond with your attention to detail and efforts to keep homeowners happy.

Review 26 (2020-04-01 - Rating: 5)
Great experience with City Choice and Scott Kelley. I am very pleased with Scott, he did a great job on my final walk true, explained everything what I need it to know. led us through the blue tape walkthrough and has been proactively checking on me since moving in to make sure everything in the home is working properly. A professional! Even after I moved in Scott is available to help and assist in any way. I will recommend Scott Kelley.

Review 27 (2017-08-23 - Rating: 5)
Great folks to work with! Mike Afshari and his team of agents were godsends. They make the experience for a first time buyer so easy -- if ever I had a worry or concern, I could give any of them a call and theyd take care of it in a jiffy. To top it all off, City Choice even purchased a home warranty for me! I may miss talking to them so often :) but at end of it all, theres a gorgeous home waiting for me!

Review 28 (2019-07-16 - Rating: 5)
This was my first time buying a home and the service and care that Scott and his group gave to me was outstanding. He went above and beyond to personally see that any item that needed to be fixed before moving in was done and done well. I would highly recommend him and his team to anyone looking to purchase a home!

Review 29 (2017-08-19 - Rating: 5)
We cant say enough about City Choice Homes. We are so happy with our EADO home purchase not like our previous builder in the Heights whose communication skills was non existant. We had a few items on our punch out list when we bought the house and the warranty deparment took care of each item quickly.Thank you City Choice Homes for our beautiful home and great customer service.

Review 30 (2018-12-13 - Rating: 5)
Juan Muniz has been extremely helpful to my client and I throughout this finalization process. He has been timely and courteous and has gone above and beyond what he could to make this a smooth transition for my buyer to move in to her new home. Were excited to see the finished product and close. Thank you Juan!!

Review 31 (2018-08-08 - Rating: 5)
Juan was super helpful, attentive, willing to listen to all my requests, and most importantly, very professional. I preferred doing all communication through and with him than with Cesar, the unprofessional, rude, and cocky realtor. I would recommend him to anyone for their walkthrough. Kudos to you, Juan on making a Very unsatisfed customer satisfied at the end!Allen.

Review 32 (2019-09-10 - Rating: 5)
Scott was fantastic! He made sure that all repairs I requested to have done were completed prior to my move-in date. When I thought there was an issue a few weeks after move in with the disposal, Scott and his team found a time convenient to my schedule to inspect and make the repair.

Review 33 (2018-03-15 - Rating: 4)
I would like to say as a first time home buyer there are various issues and uncertainties that you too are learning. Id like to thank John for helping get my home squared away as needed. Hes quiet, and very helpful. During the closing phase I met Juan M. who expained everything prior to close. He understood what I was saying and fixed it. He went above and beyond and I appreciate his effort. Thank you!!!

Review 34 (2020-05-28 - Rating: 5)
Our first home purchase in the Houston area went smoother than expected. Thank you to Juan for his attention to detail and customer service. He made sure our house is a home we will love for years to come!

Review 35 (2020-06-08 - Rating: 5)
Truly phenomenal experience as first time home buyers. Expectations were blown away by Juan’s patience, attention to detail, professionalism, responsiveness, and firm desire to make sure we were happy. And we ARE!! Thank you for everything Juan!

Review 36 (2020-05-31 - Rating: 5)
I want to give a big thank you to Juan Muniz and his team for helping my parents and myself fix the minor things in the house located in the Rice Military area. Juan is quick to respond, easy to talk to, professional, and very understanding of our needs. I really appreciate everything you have done for us, Juan! Exceptional work! Big round of applause to you and your strong team!

Review 37 (2018-02-21 - Rating: 5)
I bought a home with City Choice Group about a month ago. They were very professional and responded quickly to inquiries. Before closing they addressed all of my concerns and even went the extra mile after closing took place when they were no longer required to care. Overall great experience and I would recommend to anyone.

Review 38 (2017-10-25 - Rating: 4)
The BEST thing about City Choice Homes is Bruce Johns!! I havnt had any issues out of the ordinary after purchasing my City Choice Home. When I do Bruce follows up to make sure the work is completed right and on time!!

Review 39 (2019-12-14 - Rating: 5)
Juan was extremely helpful and thorough. As a first time home buyer, he was helpful in pointing out things I wouldn’t have noticed. He was patient in answering my questions and followed through with requests.

Review 40 (2019-02-02 - Rating: 5)
I had a pleasant experience working with Mr. Juan Muniz. He personally promised to take care of any outstanding items before closing day and has gone above and beyond to make sure that everything is ready.

Review 41 (2019-07-30 - Rating: 5)
This is our first house and we give 5 stars to our experience thanks to great customer service Juan Muniz provided during the final stages of the construction. He took care of all details until completion.

Review 42 (2018-06-14 - Rating: 4)
Juan Muniz was such a big help with the closing of my home. I wasn’t able to move in immediately but he kept me informed of what was going on with my new place and even mowed my lawn when I’m it needed it. Great customer service. He was great! Thanks Juan!

Review 43 (2019-07-12 - Rating: 5)
Great experience with City Choice and Scott Kelley. Scott led us through the blue tape walkthrough and has been proactively checking on us since moving in to make sure everything in the home is working properly. A professional!

Review 44 (2018-06-13 - Rating: 5)
I have had a great experience thanks to Juan. Now don’t get me wrong there have been issues, but I know once I tell Juan they will be handled. This isn’t my first home so I understand some things don’t go as planned but a quick repsosne and customer service makes the homeowner feel better. Thankful for Juan.

Review 45 (2020-01-17 - Rating: 5)
Scott was absolutely wonderful from the very beginning. He was so patient and informative. Scott has been accessible for any needs. I love my house and I know I will have this home for a very very long time.

Review 46 (2018-01-02 - Rating: 5)
A big thank you to Juan and his team for building my first home. Juan has been amazing throughout the entire process, even worked on Christmas to make the deadline.. Thank you Juan for everything!!

Review 47 (2018-12-28 - Rating: 5)
Juan Muniz has been extremely helpful on getting things fixed and done before closing. As well as after closing some minor things had came up here and there and he still makes a great effort on getting the issue fixed.

Review 48 (2024-01-23 - Rating: 5)
I love once you have agreed on a property. The team has everything readily available with step by step directions to the closing table. Excellent experience!!

Review 49 (2020-05-21 - Rating: 5)
Scott and the City Choice folks have been extremely patient and responsive from blue tape to post-close. Could not have asked for a better experience --these guys are going to do what they promised to do!

Review 50 (2018-01-24 - Rating: 5)
Overall we have a good experience in the process of buying the house, i want to thank Juan Muniz Superintendent of city choice for take care of the little details we want to be fix in the house, have it ready and clean on time for closing.

Review 51 (2019-10-10 - Rating: 5)
It was a pleasure working with Juan Muniz. He was very kind and helpful and made friendly suggestions on my home improvements.

Review 52 (2018-06-04 - Rating: 5)
Juan was very helpful and very professional in taking care of every single thing that we needed. He showed top notch customer service and is very knowledgeable. Thanks again!

Review 53 (2018-02-27 - Rating: 5)
City group homes are amazing, just like the customer services, always there for what the customer needs, special inquieries and any other questions, I highly recommend it!

Review 54 (2019-07-03 - Rating: 5)
Great experience so far (just closed on the house). City choice has created a wonderful product. Would definitely recommend to others.