Chesmar Homes at Water Oak at San Gabriel

Located in Houston, Texas

Address: 949 Leaning Oak Ln, Georgetown, TX 78628, United States

Phone: +1 512-593-0739

Rating: 4.3

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On-site services

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Comments

Review 1 (2024-03-30 - Rating: 4)
My husband and I started our build with Chesmar February 2023 and closed September 2023.Overall our experience with our builder and sales associate was wonderful.However, there was one experience with the Company that we want to bring attention to in hopes that a future buyer (that is building) can avoid.- Picture 1, is the tile selection we made from the design center for our kitchen backsplash.- Picture 2, is the same tile installed as the kitchen backsplash (in a different pattern) in the model home.Note the kitchen backsplash in the model home was specifically pointed out that it is the tile we had selected; therefore, we expected the installed tile in our home to be of comparison.- Picture 3 was the tile installed in our home…Overall, the tile we selected from the design center and saw installed in the model home was white based with brown and gray marbling throughout; whereas the installed tile was NOT white based but dark based with brown, grey, tan and yellow marbling throughout. We understood that the product is natural and can vary; however, the variation in the installed tile was extremely vast and looked as a completely different product.After expressing our concerns, management and the VP of construction concluded that the “variations are within tolerance” and feels as though it “looks good and meets standards.” This matter was not about whether the installed tile looked good or not, it was a matter of the installed tile not looking remotely comparable to either the sample or the model home. Chesmar refused all solutions we offered which included paying to replace the tile or paying to remove the tile and leaving the sheetrock. Therefore, we were left having to pay for a backsplash that we did not select.At the closing of our home, we expressed our dissatisfaction with the above situation both in writing (in the closing survey) and verbally to the Chesmar representative, who said that someone from higher up in the Company will be in contact with us. To this day, we have not heard back from anyone in Chesmar regarding the situation.Further, at the closing of our home, the installed tile was immediately removed (as it was not what we selected or what we wanted nor did it look good) and replaced it, see picture 4.

Review 2 (2018-01-24 - Rating: 5)
Beautiful Lots, many with views of the San Gabriel river. This is a gem of a community, tucked away in a quiet wooded area, but just minutes form shopping at Wolf Ranch. Great open concept floorplans with excellent features, all offer oversized islands.

Review 3 (2020-02-24 - Rating: 5)
Water Oak is a lovely serene community with beautiful Hill Country topography purched along the San Gabriel river. Top notch home builders. Tons of natural trees have been thoughtfully preserved thruout the community. A new amenity center coming soon.

Review 4 (2018-03-30 - Rating: 5)
Water Oak has beautiful lots and amazing views, quiet community. Good price point. Sales person is honest, caring and and very knowledgeable.

Review 5 (2018-04-19 - Rating: 5)
Extremely well-built homes with fantastic design options. This quiet, upscale neighborhood wont be a secret for very long.