Trails at Lake Houston Apartments

Located in Houston, Texas

Address: 13922 Woodson Park Dr, Houston, TX 77044, United States

Phone: +1 281-458-4300

Rating: 3.5

Services

Online appointments
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-21 - Rating: 5)
I would like to give a shout out to Mr. Rene He goes above and beyond for me whenever I need any services done I have no issues. Very sweet and kind and takes care of everything professionally. Also give a shout out to Cordelia. She has been very awesome. I don’t know how long she’s been there but the last two times I’ve dealt with her. She’s taking care of me with no issues. I’ve had a lot of stuff going on in my life and she’s been very understanding and getting things taken care of for me. Thank you both.

Review 2 (2024-10-31 - Rating: 5)
I hadn’t experienced apartment living since the late nineties. After downsizing from my home in Summerwood, I decided to move to Trails at Lake Houston about 5 minutes from where I was previously living. My experience here was totally above board, simply outstanding! The staff goes beyond the call of duty when it comes to customer satisfaction and service. Kudos to Leasing a Consultants Amber and Cordelia, Minerva the Property Manager and Renae with the Maintenance Department.Thanks again guys for making this a safe and enjoyable experience in a very peaceful environment.Take care,RC

Review 3 (2024-09-13 - Rating: 5)
I’ve moved here in June and I must say I’m loving my experience here. I’ve had the pleasure of working with Cordelia and I must say she’s fantastic and a great asset to the property. Cordelia is very understanding and works diligently to accommodate me on any questions and concerns and she’s very proactive in getting things done. I will definitely advise anyone that’s in the market of looking for a apartment to come by and ask for Cordelia and I can pretty much guarantee she will make your visit a pleasant one and make u feel right at home

Review 4 (2024-10-14 - Rating: 5)
I had the greatest experience with Minerva. She was very kind, attentive, and knowledgeable. She answered all of my questions and all with a beautiful smile on her face. She has a heart for people and it shows. Keep up the great work Minerva!

Review 5 (2024-10-29 - Rating: 5)
Long time resident going on 5 years here. Great people in the office like Cordelia and others that care about your happiness as a resident and really go the extra mile to take care of your issues. Big improvement from past staff!

Review 6 (2024-09-20 - Rating: 5)
The new property manager is doing a great job and also Ms. Cordelia, great team work. Office always is presentable. I really enjoy living here at Trails.

Review 7 (2024-09-25 - Rating: 5)
The staff are really friendly. The Property Manager, Cordelia is so helpful with anything I need. I love the Trails at Lake Houston!!!

Review 8 (2024-10-16 - Rating: 5)
Rafalell and Renee are so sweet and very helpful in this complex theyre willing to help and go the extra Mom theyre always saying hello want to know how the tenants are feeling this is a good place to be have a blessed day good friend to have

Review 9 (2024-03-03 - Rating: 5)
We’ve had a wonderful experience! when looking for mine and my boyfriends first apartment we came to trails at lake Houston and immediately loved it here. Our leasing consultant Amber has been the nicest and most helpful through this whole process. Answering to what I feel is like thousands of questions, some that I think are dumb questions to ask. She has been very patient and has explained everything in detail. We are excited to be a part of this community and couldn’t be more thankful to how helpful Amber has been.

Review 10 (2024-01-11 - Rating: 5)
Absolutely a fantastic place to live. The office staff is nice and professional. What really made my experience one of a kind was the very smart and knowledgeable leasing agent Amber. Her professionalism was the best one I witnessed all day apartment hunting. 10/10 recommend Trails at Lake Houston

Review 11 (2024-11-20 - Rating: 4)
Very reasonable cool people here at the trails, best maintenance work you could ask for though, rene is the man !

Review 12 (2024-08-23 - Rating: 5)
Weve been here for almost 4 years. Cordelia & Amber have always been amazing at helping with whatever we need. Def recommend this property!

Review 13 (2024-03-01 - Rating: 5)
The ladies in the office are super professional and made me feel like I was already home. The professionalism reaches all the way from the leasing office to the manager. I met the maintenance team while I was in the office and they were very proactive. I cant wait to refer this community to my friends and family.

Review 14 (2024-01-10 - Rating: 5)
I am grateful for Trails at Lake Houston Apartments, I most definitely would have to highlight with high regard the staff in the leasing office, in particular Miss Cordelia. She is absolutely an angel and I am not exaggerating by saying that, the staff is very easy to talk to and make me feel comfortable. My 1 bedroom is pretty spacious and all I need.

Review 15 (2024-09-28 - Rating: 5)
I love Ms Minerva she is so nice and she treats me and my daughter like family I love it here.

Review 16 (2024-10-03 - Rating: 5)
Cordelia and Amber Minerva Rene have treated me with respect and being very professional in getting any issues resolved maintenance have taken care of me very nice spot to live at

Review 17 (2024-09-13 - Rating: 5)
I’ve lived here for 2 years and just recently moved back Cordelia and Amber have been nothing but amazing. Definitely recommend this property!

Review 18 (2024-09-20 - Rating: 5)
I really enjoy living here everyone is so friendly, Cordelia, Amber and Minerva have been really helpful and great staff

Review 19 (2024-07-03 - Rating: 5)
The staff at Trails at Lake Houston are friendly and helpful. They are always doing something for their community. Cordelia is a great liaison for our business partnership.

Review 20 (2017-11-28 - Rating: 5)
Me and my partner have been living here for about 3 months now and I must say that it is not only the nicest community we have ever lived in but it is managed very well. I have read many of the other reviews on here and let me debunk your feelings about these one star reviews. Many people on here are saying the walls are thin, you can hear people arguing etc... it isnt the apartments fault if you have lousy neighbors and as far as the apartments being cheap they are not cheaply built at all. We are completely in love with our apartment and the only sounds we hear are they TYPICAL sounds you would hear when you live in an apartment. Every once and a while we hear somebody yelling or something drop on the floor on the apt above us but thats it, its not unmanageable at all. Also they say because its on the highway you can hear every sound, that is not true either, we live by the highway and we dont hear anything. These are great apartments and they have a wonderful staff in the office. Our rent has been exactly what we agreed upon every month, they have never raised it or asked for more money. Brittany in the front office is amazing, we have went to her for several things and she has helped us every single time. Anytime we need something we always go to her because she is very attentive to the needs of the community and she always gets our needs addressed! If you are looking for a new place to call home, dont listen to these people on here complaining because they signed a lease for a luxury apartment and then decided they cant afford it so they complain about paying for pest control, go into the office and talk to Brittany and take a tour of the property and I promise you will fall in love with this community just like we did. Its quiet, its very clean, the units are BEAUTIFUL and the staff is the bomb!

Review 21 (2017-11-27 - Rating: 5)
Im new to the property but Ive only had great experiences thus far. The ladies in the office are great and very helpful when it come to concerns. They are quick responding and happy to assist. Im very happy that I chose this community for me and my family.. Ms. JoAnn and Brittany are great!!! I havent actually spoke to the other ladies but Im sure they are awesome as well. Quiet property and not a lot of traffic. Love it! The only problem Ive had is my downstairs neighbor who banged on our ceiling because of a noise my 2year old made, which was rude!!! Other than that Im please.

Review 22 (2024-10-04 - Rating: 5)
A Great place to live,very well kept,peaceful and quiet and they have the Best staff that I have ever experienced.Cordelia has been in my estimation one of the BEST assistant Managers that I have ever encountered that I have resided at.Shes always been attentive to my needs as I am sure as well as with other residents,that being said anyone who applies to live here will definitely find it and she welcoming.

Review 23 (2025-01-28 - Rating: 5)
Renee does a great job .. thank yu maintenance

Review 24 (2024-09-19 - Rating: 5)
I always have a great experience with Minerva. I would recommend her for anything 😄

Review 25 (2024-10-04 - Rating: 5)
Cordelia has been very helpful ,and informative when you need more time on rent

Review 26 (2019-06-22 - Rating: 4)
I lived at Trails of Lake Houston for a year. Everything was great. The two things I did not like was the fact that once the office closed, people from all over were going there. And I lived right in front of the pool. Well, they would be loud and sometimes obnoxious. The second thing is I lived in bldg. ten, and if I tell you the air-condition unit was loud....it was loud. Now, as far as parking, I was fortunate because I lived in the back where there was plenty of parking.I was seriously considering moving back there, but after reading so many negative reviews, I have changed my mind.Managers, I dont know if you all actually read reviews, and take heed to them, but you really should!!! When we, tenants, move somewhere nice and pay high rent, we do not expect for the complexes to turn in to a free for all who turn the place trashy!!Management, again, please read and take heed.When dealing with people, please make sure the customer is happy!!!!

Review 27 (2024-01-10 - Rating: 5)
Stopped by last week to ask about availability. I got the pleasure of speaking with Cordelia, who was very friendly and informative. She took the time to answer all of my questions and helped me with the entire process.

Review 28 (2019-03-19 - Rating: 5)
I have lived here since they were built about two and a half years ago. I couldn’t be happier living here. The manager and staff are very friendly, knowledgeable and professional. The maintenance crew is the best I’ve seen. The grounds are kept beautiful and if you need something fixed it happens swiftly. I’m sure I’ll be signing my third lease.

Review 29 (2018-08-21 - Rating: 4)
Nightmare like deja vu. I recently moved here from the Retreat at Vintage Park and that location was amazing until new management showed up and completely ruined the complex 4 months after I moved in. All they cared about was money. Customer service went down the drain quick. Its happening to me all over again. Im done with apartments.Update: After filtering out the bad vibes, there are actually some really good people working in the office now. I dont like the way we have to pay our rent but other than that this is a really decent community. Went from two stars to four. Keep it up you guys.

Review 30 (2017-05-20 - Rating: 4)
These apartments are nice, and fairly quiet for the most part. My husband and I do hear our up stairs neighbor often along with kids being kids...but its not too bad. My only complaint is parking. Vistors have better parking spots than the people actually living here. It would be nice to have several visitor parking spots.(Although Im aware parking is first come first serve) Management and the friendly maintenance men are great as well (they respond to issues quick)Other than that we are pleased to call this place home!

Review 31 (2017-09-15 - Rating: 5)
This place has been absolutely amazing. Me and my wife have both enjoyed living here. The staff is pretty awesome, they have some of the best personalities that you will come across especially Brittany lol. If you are looking for a neighbor friendly place with a nice gym, nice pool, and affordable rates then this place is definitely for you

Review 32 (2021-08-06 - Rating: 5)
Living at Trails at Lake Houston has been amazing, the property is quiet and well maintained. The office staff is always polite and attentive. Thank you maintenance team for always completing service request in a timely manner. Way to go trails at lake Houston team!!

Review 33 (2023-01-12 - Rating: 5)
Lived here for 2 years and if they had 3 or 4 bedrooms I would have stayed even longer!! My family outgrew our 2 bedroom but I have nothing but good memories here! The girls that took over the office were so nice always ☺️

Review 34 (2017-05-28 - Rating: 4)
Absolutely love these apartments. My only complaint would be the pool. You cant even relax and enjoy your time because there are way too many people (half which do not even live on the property) I figured the only time I would be able to enjoy myself would have been at night not knowing the pool closed at ten. I did get a notice on my door for that reason. Very understandable. I just hope all the residents bringing 20 guests are getting notices as well!!!

Review 35 (2020-08-17 - Rating: 5)
I am new to the area and I was very impressed with customer service I experienced at the Trails at Lake Houston. I am relocating to the Houston area and I was directed to the Humble area. I was only going to be in town for 5 days and I needed to find a place that met my expectations within that time frame.Moreover, the Trails at Lake Houston was the third apartment I saw while I was apartment hunting; nevertheless, it was the best experience I had. The leasing professional, Jazmen Salazar, was amazing. It was very HOT that day but that did not hinder Jazmens friendliness nor professionalism. She showed me 3 apartments and explained to me as we walked from unit to unit the different variations of each one. Whats more, I informed her after seeing the apartments that I wanted to be transparent and that I had 1 more location to visit before I made my decision, she replied, you will be back and she was correct.In all honestly; I liked the other apartment that I visited after seeing the Trails at Lake Houston too; however it was the Trails of Lake Houston staff willingness to assist and make me feel comfortable in my new home that was the deciding factor for me. I leased the apartment with The Trails at Lake Houston for about $30 more a month and without the full size washer and dryer that came standard at the other apartment complex. Jazmen made me feel at home in a new city and she treated me like a resident before I had even signed a lease at The Trails of Lake Houston; I am looking forward to moving in on the 1st of September 2020.

Review 36 (2021-08-14 - Rating: 5)
Where do I begin… As soon as I walked into the office I was greeted by a lovely leasing agent, Megan Cyr. She was super informative, helpful, and kind throughout the entire process. When I first came in, it was near the end of July. She originally said that the earliest I could move in was August 10th, however, she went above and beyond to get the apartment ready for us by August 5th, almost a week before our original move in date! So to conclude the review, the apartment has been fantastic! Finally, Megan Cyr was super helpful, kind, and patient which me and my bride to be greatly appreciated. I definitely recommend this apartment to anyone looking to move to the Humble area.

Review 37 (2018-07-21 - Rating: 5)
I visit the complex on July19th. Elizabeth the new manager was beyond my expectations. She answered every question I had. I fell in love with the property. I will definitely be leasing here. I was skeptical at first because Ive seen bad reviews about the complex. But as I went to visit the complex you feel so welcome. The staff are wonderful!!

Review 38 (2017-03-24 - Rating: 4)
The service provided by management is outstanding! They are courteous, attentive, respectful, and quick to respond. The apartments are OK, ordinary. The pool area is very nice. The laundry is a HUGE disappointment. But service is very important and here, you have that!

Review 39 (2017-10-14 - Rating: 5)
I am impressed with the service provided by Jo Ann, Lisa, and Brittany. The Three Musketeer-ettes (Team JLB) would meet with us in person, follow-up with us via email and phone calls. The gated apartment complex is spectacular! The staff is great! The rent is affordable! The Surety Insurance (similar to security deposit) is minimal! Its near H.E.B. and our favorite restaurants! Highly recommend this place!

Review 40 (2021-08-06 - Rating: 5)
By far the best apartments I’ve stayed in, even though I had to do karaoke in front of everybody .lol. Every employee is energetic and communication skills is on point. Very clean apartment and neighbors not loud.

Review 41 (2021-10-02 - Rating: 5)
Trails at lake Houston is one of the greatest places I lived. I love to call home they have great location great staff jazzmen and Megan are very sweet and awesome. Really feels like a family in the office.

Review 42 (2024-01-09 - Rating: 5)
Since day one, I’ve loved it here! My apartment unit is just Right for me and the leasing office is Amazing!

Review 43 (2017-03-28 - Rating: 5)
I love my new home! One reason I picked Trails at Lake Houston is due to me begin able to bring my own washer and dryer. The extra friendly staff is also a plus.

Review 44 (2021-08-06 - Rating: 5)
This place is the BEST place that Ive ever lived in. They hold many events such as Movie Night, the customer service is amazing, and the pool area is high quality. I would give this place an 11/10 if I could. If you are ever for a place to live, this is the place to go!

Review 45 (2024-01-03 - Rating: 5)
Previous review was posted as I took a statement the wrong way.. Great apartments, Great staff and amenities… Communication is important for me and it was delivered by staff… 🫶

Review 46 (2021-08-06 - Rating: 5)
I’ve been here for about a year and a half and have ZERO complaints about it. Maintenance is awesome and responsive. Front desk is always so nice, sweet and perky! I would definitely recommend :)

Review 47 (2024-01-09 - Rating: 5)
This property is so beautiful and the staff is awesome and a special shout out for Ms. Cordelia for listening to me and the great advice much love beautiful

Review 48 (2022-08-13 - Rating: 5)
I, love it, here at Trails at Lake Houston Cordelia is very nice kind professional caring ❤ she is a sweetheart she got the process did from beginning to end for my transfer to move from one building to another Amber is a another sweet nice professional young lady that helps me with what ever she gos above and, beyond they are all very nice every time I, call the office or go inside the office they always have fresh bake cookies the nice pool area with the nice grills with all the bells and, whistle workout gym, pool table, computer room median room with color tv and coffee bar etc. They care about the residents they have officer in the area and patrol the complex an onsite officer I, have not had any issues I, have been living here over a year and, it, has been a nice place to call home the maintenance man he is the head guy his name is Rena he is very great at his job he make sure everything is done right and, is in place and, his helper Alex is good at his job. I, love love the layout its, very nice and, upscale my new location is nicer than what I, had the other unit was nice to but this one is very nice going to be here for a while every review is not true you have to use your owe judgement on how you are treated and, not someone else actions everyone from maintenance to the ladies in the office are professional👌and, great hope you all stay in the office and, not be move some where else I, dont like the sudden change of management this the second since I, been here I, understand if, the job is not being done you have to make a change I, get that but so far so good the staff is a keeper to me life is to short live each day like its your last enjoy to the fullest because (GOD) is real tomorrow is not promise so pray each day and, trust (GOD) I, recommend this wonderful great place the whole summerwood community area is beautiful 😍 Im, sold in to win thank you to the whole staff and, the crew at Trails at Lake Houston!!

Review 49 (2024-01-10 - Rating: 5)
Great place to call home . Cordelia has been so professional and helpful the apartment community is beautiful 💯 recommend

Review 50 (2024-02-14 - Rating: 5)
The complete staff, from the leasing office to the maintenance staff, go out off there way to make sure you really feel at home

Review 51 (2019-07-09 - Rating: 5)
I was taken back by the amenities and quality of service at Trails. If your looking for a luxury apartment in the area, this complex has some incredible features and the rates and extremely reasonable.

Review 52 (2018-03-01 - Rating: 5)
Well. I only see great reviews here! It seems a pretty good place to live. I will swing by soon the check it out. : )If everything here is this good then CONGRATS to the management!

Review 53 (2024-01-10 - Rating: 5)
I been living on property for the past 3 monthsThank you Cordelia for the Absolutely awesome you do always taking care of any question or concerns I have .

Review 54 (2024-02-14 - Rating: 5)
Rene, (maintenance) has GREAT customer service, works efficiently and always demonstrates an excellent disposition!!!

Review 55 (2017-12-02 - Rating: 5)
Great place to live. Staff is friendly and helpful, the grounds are kept clean, and the residents are nice.

Review 56 (2017-08-01 - Rating: 5)
Just moved from out of town. Great staff, its quiet, landscaping is great , beautiful pool. Great place to live.

Review 57 (2021-05-10 - Rating: 5)
Totally love this complex. Safe and very secure. Staff is awesome and very helpful

Review 58 (2018-06-29 - Rating: 5)
I lived there for 10months great place i wish i could move back

Review 59 (2020-12-29 - Rating: 5)
Best customer service ever really help me a lot thanks Jazmen

Review 60 (2017-04-24 - Rating: 5)
Staff is very friendly, good rates, prime area!

Review 61 (2021-08-06 - Rating: 5)
Very good community. Supportive and interactive management

Review 62 (2022-08-03 - Rating: 5)
Best place ever

Review 63 (2024-10-23 - Rating: 5)
The girls are always attentive to the work done on the property, they always verify the finished work so that the client is satisfied, Minerva, Cordelia and Amber, good job

Review 64 (2024-12-09 - Rating: 5)
Excellent attention from Minerva, very kind, helped me a lot with all the processes I had to do in theMoving I always had good support from him

Review 65 (2024-10-02 - Rating: 5)
I love that whenever I go to Minerva for help, they are always kind to help and always help me when I access the rent payment program.

Review 66 (2024-09-22 - Rating: 5)
Thanks to Minerva when I call the office she always helps me since I dont speak English. Always very friendly

Review 67 (2024-10-07 - Rating: 5)
I love that the property always looks clean, Mr. Rafael is always very friendly

Review 68 (2024-09-22 - Rating: 5)
Grateful to Minerva that every month I need help paying the rent she always helps me since I dont understand the application.