Reserve At Thornton Apartments

Located in Houston,

Address: 9700 Welby Rd, Thornton, CO 80229, United States

Phone: +1 303-255-0700

Rating: 3.7

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-10-31 - Rating: 5)
It is very fair to say that these two ladies are a fantastic team.They go out of their way to make sure you understand everything and to help you out if needed.It is heartwarming when you know there’s still good people out thereMiss Valerie and Amanda are a type of people that you wish to deal with everywhere you go on a daily basisFriendly but professionalIf there was more stars than five, I would definitely definitely give them 11

Review 2 (2024-11-26 - Rating: 5)
Amanda is a hreat employee. She helped us throughout the whole process with ease and made us feel very comfortable with the signing. She has great work ethic and made everything very clear and understandable. She disna wonderful job!! 😀

Review 3 (2024-10-24 - Rating: 5)
The maintenance great but every time I have seen Eli he was working very hard, hes a an awesome maintenance guy

Review 4 (2024-10-21 - Rating: 5)
Thank you Reserve at Thornton and all the leasing staff! You guys helped us through the whole process and got us in when we didnt think it was doable! Thank you for making this a wonderful experience!

Review 5 (2024-09-10 - Rating: 5)
Valeria is amazing she helped me every step of the way and everything went as smooth as it could go. She always responded to emails and questions.

Review 6 (2024-06-28 - Rating: 5)
Jareed Young, (a new maintenance man) was really amazing and great help. I called in some maintenance issues and he was there the next day to get them done and kept us updated on the things he couldnt get done right away because one thing had to be ordered. Good communication skills! In my 10+ years of living here never seen someone respond and react so quickly! overall he is an amazing worker and good person!

Review 7 (2024-10-15 - Rating: 5)
Reserve At thornton apartment is the best place to live, the management and leasing office is great, Valeria is one of the best person she is working here, she is so kind and working so hard helping every body , I really appreciate it Valeria,G ,Thank you so much,

Review 8 (2024-10-24 - Rating: 5)
These apartments are amazing and the maintenance is great Eli does such a great job, and he shows up for every call

Review 9 (2024-05-17 - Rating: 5)
The process to move here was so easy and smooth thanks to Valeria Gonzalez. She did all the hard work and was so positive about everything . She has the best attitude and made me feel very welcomed to my new place. Overall the apartments are in great shape and very nice to live in.

Review 10 (2024-02-28 - Rating: 5)
I just want to stay that the maintenance man Eli is phenomenal! He gets the job done and gets it done right! He takes pride in his work and makes sure that the residents are taken care of. Thank you so much Eli!

Review 11 (2024-06-12 - Rating: 5)
Valeria Gonzalez is fantastic! She’s always friendly, helpful, and quick to address any questions or concerns. Valeria truly cares about the residents and makes the leasing process a breeze. Thank you!

Review 12 (2024-04-23 - Rating: 5)
Youre welcome I just want to say Eli is the best maintenance man he is always friendly and always working I never see him with down time he definitely needs a vacay or a raise

Review 13 (2024-04-25 - Rating: 5)
Eli....finally showed up and fixed the blinds that I reported over 2-3 yrs ago. I had long given up on getting them. It sure is nice to have them.Thank you Eli I greatly appreciate you!

Review 14 (2025-01-14 - Rating: 5)
Amanda was very nice and helped me with all my questions thank you !!

Review 15 (2024-03-05 - Rating: 5)
Would like to take a moment and provide Eli with a positive 5 start review, he strives to provide pride and professional maintenance for my unit, hope to continue to work with him for any future needs. Thank you Eli.

Review 16 (2024-05-13 - Rating: 5)
Eli is always quick to respond! He is friendly, professional, and cares. He is able to repair any issues as they arise.

Review 17 (2024-04-24 - Rating: 5)
Eli is a Great person always says hi to me and my son in morning at bus stop . And dose a great job when we have a problem that needs fixed or question .

Review 18 (2024-08-28 - Rating: 5)
Just signed my léase with Valeria. It was a smooth process and very nice ! I really recommend this place

Review 19 (2024-04-23 - Rating: 5)
Eli stopped today and took down all of my maintenance needs and made sure that any issues I was having are being taken care of, thanks Eli we appreciate your hard work! 🤗

Review 20 (2024-06-28 - Rating: 5)
Valeria Gonzalez has been nothing but helpful and has went above and beyond to help and make me feel comfortable throughout the entire process of moving!

Review 21 (2024-05-13 - Rating: 5)
Apt was inspected and Eli did in a timely manner. He was very courageous and friendly.

Review 22 (2024-06-10 - Rating: 5)
Just signed my lease and Valeria Gonzalez and everyone at the office was a pleasure to work with made everything so easy and smooth to get through!!!

Review 23 (2024-02-15 - Rating: 5)
Thanks Liz your hospitality was incredible!! You helped me out immensely with information and getting me ready for a new apartment. I look forward to living here with this amazing management!!!

Review 24 (2024-05-21 - Rating: 5)
Eli has been so helpful since we moved in. Definitely has been a lending hand.

Review 25 (2024-05-07 - Rating: 5)
Eli is aways there when I need him. Maintenance has improved dramatically since he got here

Review 26 (2024-05-08 - Rating: 5)
Any issues I have had since move km Eli has been right on it appreciate him greatly

Review 27 (2024-05-02 - Rating: 5)
Eli is the main reason I decided to renew my lease. On top of it. Knows what he is doing .Thank you

Review 28 (2023-01-19 - Rating: 4)
1-2023 UPDATE: Trash is messy but managed. No longer should into roadways, and is quickly deadly with when filled. Management does what they can with limited resources. Apartments are large and full of features. Parking is still a mess, with people parking on the dirt of empty lots. Otherwise, things pretty well managed here overall. Facilities are ok and clean. Need more visitor parking than 20 spots for whole place.TL;DR decent place if youre stuck in public housing, but has numerous, unaddressed issues.THE GOOD: apartment sizes and amenities are decent, especially for public housing. Lots of wall outlets. Included storage closet and washer dryer hookups. Materials are meh, and maintenence is hit and miss, though usuallydecent. Managers are nice but starting to look overstressed. HAS bragging points of small pool and childrens play equipment (see next section for more). Also has a tiny, clean gym, accessed with microchip fob. Dog poo areas have bag-n-trash posts. Ample parking for on-lease residents (more on this below). Maintenence DOES occasionally pick up trash on grounds and parking lot.THE BAD: Broken mailboxes and probably mail theft. No cameras (?) means no accountability. Occasional rude residents make quiet residents want to leave. Apartments skimp on overhead lights in apartments - just a panel covering a bit of ceiling and a useless switch. Large maintenence projects are months behind even starting (bad choice in contractors? ). Pool is tiny, 4ft deep, and was open roughly 2 weeks total this past summer, due to draining and cleanliness issues (?).THE UGLY: Trash overflows into parking lot by pickup day, and cement beneath bins is stained and gross. Trash bags stacked in trash pens spill into road. Pool gets very gross and they have to drain it. They gave up on pool early this summer, letting it sit empty and gather rain water while it was nice n hot outside. Visitor parking is now marked... not even whole sections but 10 spaces only in 2 areas ONLY. With limits of 2 nights on visitor parking, hundreds of units with possible visitors, dont expect a guest to stay un-towed on a holiday weekend (Thanksgiving / Memorial Day). Theres a reason visitors park on the 100ft or so of public parking or even park on the dirt of empty lots on either side. Symptoms of a problem. So if your visitor spends 45 minutes circling around looking for parking (visitor or public) oh well. Nearest safe parking is probably the park n ride 1/2 mile to the north. Dont really know why they went so stingy when theres no alternative nearby.CONCLUSION: okay if you have to be here, and some are stuck for whatever reason in public housing. If youre stuck, its better living than some.... Disappointing because of some very fixable issues.

Review 29 (2024-06-11 - Rating: 5)
Eli hooked it up, dude is definitely one to get the job done and get it done right! Beyond helpful 💯

Review 30 (2024-06-05 - Rating: 5)
Just moved in I would like to thank Valeria Gonzalez and team for working hard and just bring great. I would highly recommend.

Review 31 (2024-02-07 - Rating: 5)
Thank you Liz specifically and the management team for being steadfast and helpful with my concerns. Really appreciate her residential support service!

Review 32 (2024-03-14 - Rating: 5)
Eli is a good manager makes sure things get done 5 stars

Review 33 (2024-04-24 - Rating: 5)
Nothing got done until Eli got here! Such a great improvement all around!!!

Review 34 (2024-06-12 - Rating: 5)
Eli is Great can always count on him.

Review 35 (2024-05-16 - Rating: 5)
Eli did a great job good maintenance man

Review 36 (2024-03-02 - Rating: 5)
I visited the property and Liz and Ron were very attentive and were able to answer all my questions.

Review 37 (2024-02-27 - Rating: 5)
Turner came and fixed my heat and he was fast

Review 38 (2024-04-22 - Rating: 5)
Eli is always their when we need him on time!

Review 39 (2024-11-08 - Rating: 5)
Amanda and Valeria are great!!

Review 40 (2020-06-27 - Rating: 5)
It was a lovely, clean and comfortable place to live I have nice memories here, and the staff were so friendly and professional,I am moving out of state otherwise I will definitely not leave this place.

Review 41 (2024-05-02 - Rating: 5)
Eli is awesome making the difference!

Review 42 (2021-11-06 - Rating: 5)
The place is really nice great staffing and the mantince are on top of things and they know how to answer the calls when u need help with something give this place a 5star

Review 43 (2021-12-09 - Rating: 5)
Ric and Oscar did a awesome job! Always get the job done quick.

Review 44 (2024-04-24 - Rating: 5)
Eli was great help!

Review 45 (2012-06-02 - Rating: 5)
Great place to live. Great people. They have been excellent to me.

Review 46 (2018-10-24 - Rating: 5)
This property is great! They make everything easy and understandable. The staff is SO friendly and helpful. They all have a willing attitude and answers your questions quickly with a clear answer. I definitely recommend this complex.

Review 47 (2017-02-23 - Rating: 5)
This place has taken care of my mom thru the good and the bad.

Review 48 (2024-04-25 - Rating: 5)
Eli is amazing

Review 49 (2017-05-09 - Rating: 5)
I used to love her and it was great

Review 50 (2018-01-16 - Rating: 4)
Kids no supervision throw rocks

Review 51 (2016-10-12 - Rating: 5)
R Dester A bit of a Racisit, ,AreWe !!!!!!!!!!!!!!!!!!!!!!!!!!!

Review 52 (2025-01-13 - Rating: 5)
Very friendly service and very good price

Review 53 (2024-05-25 - Rating: 5)
Valeria Gonzales I liked the friendliness and service provided. Thank you very much for all the support you gave me.