Preserve at Plum Creek

Photo of Preserve at Plum Creek

Located in Houston, Texas

Address: 5020 Cromwell Dr, Kyle, TX 78640, United States

Phone: +1 512-268-5483

Rating: 4.3

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Apartment rental agency
  • Apartment building

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-10-02 - Rating: 5)

    Samantha and Brenda are absolutely amazing property managers and really went above and beyond to make my Son and I feel welcome and at home. The 2 bedrooms are in great shape, and the complex is friendly and quiet. I would highly recommend these apartments for anyone hesitant about the apartment life.

  • Review 2 (2024-05-30 - Rating: 5)

    Ive been a resident of The Preserve since I relocated from Austin at the end of March. When I toured this place, I knew this was it for me. I didnt need to look anywhere else. I was looking for a quiet community away from the rush of the city and I definitely found it here. From the initial application process to move-in, everything was incredibly smooth and well-organized. Brenda and Samantha were both knowledgeable, and professional, making the entire experience stress-free.Post move-in they both have continued to go above and beyond, consistently demonstrating kindness and approachability. I occasionally run into them around the complex and they always take time out of their day to say hi and chat for a moment, which I think speaks volumes on how much they truly enjoy and care about what they do.One of the main things that drew me to here was the sense of community. Its a closer-knit environment where everyone is friendly and respects each others space. The property is meticulously maintained, which is a big plus for me since I have a dog. I appreciate that the grounds are kept clean.Maintenance is top-notch. They respond in a timely manner, and although I havent had many issues, the one minor problem I encountered was resolved quickly and efficiently.The community amenities are well maintained and inviting. You really have everything here; pool, dog park, fitness center, and even an Amazon Hub, which takes away the stress of packages being stolen. The clubhouse has an interior office space for residents. Its perfect for wanting to get out of the house to work without going to a loud environment.Parking is another area where this place excels. Ive dealt with inconvenient parking at other complexes. However, the parking here is well-designed, with designated guest parking in front of the leasing office and on the side street, parking is close to my unit and always available.Lastly, valet trash! While this wasnt a make it or break it for me its much appreciated. Call it convenience, laziness, or both, its nice not having to worry about taking the trash out.The apartment itself is very spacious and perfect for my pup and me. It definitely feels like home, and I look forward to many happy years here. If youre looking for a great place to live with a strong sense of community and excellent management, I highly recommend this complex.

  • Review 3 (2024-05-29 - Rating: 5)

    I love everything about Preserve at Plum Creek. It is a smaller apartment community and the people are very friendly. We keep an eye out for each other. Samantha is the manager and Brenda is her assistant. They are very caring and will do whatever they can if youā€™re having any kind of problem be it maintenance or otherwise. Maintenance is great and the grounds are always kept nice. The pool and cookout area is maintained and very relaxing. I wouldnā€™t live any place else but here. I love all my apartment family.

  • Review 4 (2024-05-28 - Rating: 5)

    My one bedroom apartment at the Preserve has been perfect for me at this stage of my life. The rooms are spacious with adequate storage; I especially appreciate the walk in closet, laundry room, and porch. The neighborhood is safe and a pleasure for walking with sidewalks and natural beauty everywhere. The management is like extended family, knows residents by name, is always friendly and quick to help with any question. The location allows easy access to I35, major grocery and general shopping, and a number of new eateries in our community.

  • Review 5 (2024-05-23 - Rating: 5)

    We have lived at Preserve for about three years now and enjoy it. The apartments are very nice and so are the neighbors. There are plenty of different community events hosted by management to bring people together. Maintenance is fairly quick to respond to maintenance request and keeps an open line of communication. We definitely recommend living here!

  • Review 6 (2024-03-15 - Rating: 5)

    Out of all of the apartment renting experiences I have had while living in Texas, Preserve at Plum Creek has been the absolute best. In my year and a half of living here, I never had 1 issue or complaint. Leasing manager and staff are super responsive, kind, and accommodating. They also treat you like a well-known neighbor rather than just an occupant bringing in money. If I wasnt moving into a house with my partner, I would absolutely stay here. 10/10 recommend; youll be working with Samantha (leasing manager) and she is a wonderful!

  • Review 7 (2024-05-20 - Rating: 5)

    We had an appointment at 1pm this weekend, to tour an apartment listed here. Went looking for an apartment with a tight list of needs, and thankfully Brenda met us with answers to all our questions. She was able to provide us with multiple pricing options, and ran numbers for multiple units, to give us as many options as possible. Her calming demeanor and determination to find a solution that worked for us was incredibly helpful. During our appointment, multiple residents stopped by to tell us how much they love living here at Plum Creek, and that we would love the community here. It is clear that this apartment community is the front runner choice for living in Kyle. We canā€™t wait to become part of the neighborhood here; THANK YOU BRENDA!!!

  • Review 8 (2024-05-28 - Rating: 5)

    I have lived here for almost 2 years now and LOVE this place! The staff and management are super friendly and responsive. Samantha our property manager always finds fun ways to celebrate things like a Solar Eclipse party (with glasses), Halloween Costume Contest to Little Bundt Cakes for Mothers Day! Here you dont feel like just another number, its smaller and more of a quiet little community!

  • Review 9 (2024-05-20 - Rating: 5)

    One of the best apartment tours I had, Brenda was an excellent help with everything with multiple pricing option and what apartment would suit best for me. And the neighborhood is an excellent area. The residents were so nice, they were informing us that we would love living here. I know for sure that later on in the future that this would be my next place to live at!

  • Review 10 (2024-05-31 - Rating: 4)

    Good value apartments, very well kept amenities and landscaping. Pool, gym, dog park, have always been good. Admins are kind and helpful.Downsides: The towing policy is way too strict. Last year, I had a friend come over. Their car was towed that night. It was sent all the way to Austin for some ungodly reason and that towing place charged extra fees because of the distance they had to tow it. Absolutely ridiculous.Also, there are these covered parking spots which are, without exaggeration, a scam. $30 a month to make the parking situation worse for everyone around you? Sign me up! But seriously, the moral thing would be to remove all fees and all reservations from every parking spot.

  • Review 11 (2024-06-01 - Rating: 5)

    This place brings more than a delightful experience. The sense of security and peace that comes with knowing the community is well-protected is unparalleled. The amenities, such as the well-maintained grounds, swimming pool, dog park with the dog wash station is a true luxury. The community events and social gatherings create a strong sense of camaraderie. Overall, living here provides a safe and tranquil haven that fosters a wonderful sense of community and belonging.

  • Review 12 (2024-04-17 - Rating: 5)

    Honestly couldnā€™t say enough good things about Preserve, I know itā€™s cliche but if I could vote 10 stars then I would wish I could vote 15. We moved here in July, from 4 hours away sight unseen. Had no idea what to expect other than the pictures we had been sent and the over the phone conversations with Sam, the whole process was so smooth and stress free that I genuinely felt taken care of. Having lived here for almost a year has exceeded those expectations, the entire staff is professional, courteous, and does the best of their ability to cater to the needs of their residents. Any maintenance issues weā€™ve had has been handled right away sometimes even same day, and the facility from the amenities to the overall community is fantastic. The community events are always a blast, Sam always does a great job creating a space that we can all come together and interact with one another. Again, cannot say enough good things about this place!

  • Review 13 (2024-05-29 - Rating: 5)

    Ive been living here for a little over two years and truly love it. The management team is great and always attentive to any needs that I may need. They are always communicating with the residents and hosting fun events for everyone of all ages. Sam and Brenda are the best! šŸ¤—

  • Review 14 (2023-09-29 - Rating: 5)

    Ive lived here for almost five years now and Ive really loved it - this is the longest Ive ever stayed at any apartment complex. Its tucked away next to the plum creek neighborhood, but still close to the amenities in Kyle and has easy access to Austin via 1626 or I-35. The property is well maintained and the current property staff are really fantastic too - Sam is a wonderful manager, she really cares about the residents and works hard to make our small complex feel like a true community. Danny, the head of maintenance, is friendly and funny and gets to work orders quickly. I suspect Ill be here for a long time.

  • Review 15 (2024-05-29 - Rating: 5)

    Iā€™ve really enjoyed living here. Samantha and Brenda are great! They always ensure to answer any questions and host many events throughout the year for the community. Maintenance is also pretty quick with any issues. Definitely recommend this complex!

  • Review 16 (2024-05-22 - Rating: 5)

    My time is coming to an end with Preserve, but I am sad to leave. Samantha and the entire team (and community itself) is warm, inviting and so, so helpful. Samantha has worked with me multiple times to ensure my sister and I have had what we need, ensured our guests and their personal property are looked after and is never seen without a smile. Its amazing to have her on the property itself, and you can tell she treats the space and takes pride in it like its her home (because it is!). If the location were in Austin, I would continue to lease, but the commute isnt for the weak! Below is my original review after first leasing... I cannot believe its been more than a year already!------I can always get a feel for the culture of a complex by the warmth and accessibility of the staff serving the residents. It was thrilling to be welcomed by Samantha at Provenza (now Preserve). These are very friendly people who take pride in being very hands-on when it comes to how their community is received. They are extremely dedicated and make you feel reassured that youre getting a valuable return on your investment.This property is very friendly in general! Ive never had so many of my neighbors greet me in passing or offer to help me carry my groceries up the stairs! My new 2x2 floor plan leaves very little to be desired.I can honestly say, as a person that has previously rented in San Marcos, Kyle and Austin, these folks at Provenza have already made my top two favorite living experiences (and Ive been here less than a week!). To Samantha and Amador and the entire Provenza team: You rock and we appreciate you!

  • Review 17 (2023-07-27 - Rating: 5)

    My husband and I have lived here for almost 6 years, and are about to move into a house due to having a baby and needing more room. The complex has always been nice and well taken care of, but the current staff (Amador, Samantha, both maintenance guys etc.) are so so great. They get any issues taken care of quickly, and genuinely seem to care about the residents. This small community is right on the edge of the Plum Creek neighborhood, which is perfect for taking walks in. The pool is also such a great size for such a small complex. Itā€™s also very close to many retail spots and restaurants while still feeling tucked away. Overall we have been very happy here for the past 6 years!

  • Review 18 (2024-05-28 - Rating: 5)

    I have lived here for almost 2 years and its really nice experience. These people truly care about those who live here and help out even with tasks you wouldnt imagine. They helped me by letting my dog out for me one day I couldnt make it home and they are always quick to respond. I truly love my time here and couldnt ask for a better place.

  • Review 19 (2024-05-31 - Rating: 5)

    I have been a resident here for over five years. I am happy with the management and the quick response of the maintenance team. I like the small and private feeling of this community. Samantha is a super property manager and Brenda is her helpful assistant.

  • Review 20 (2023-11-06 - Rating: 5)

    PROVENZA at Plum Creek is a GREAT place to call home. Its beautiful, the apartments are beautiful, the grounds are well kept, the floors/ walls/ buildings are solid and seem sound-proof. I LOVE everything about it. Its well lit at night and safe. Samantha goes out of her way to please and is such a blessing here. She takes care of business. I do NOT have ONE complaint!Youll love it here and...its close to the I-35:)Shauna M.

  • Review 21 (2024-05-22 - Rating: 5)

    Just two months in but Im really enjoying this apartment. Ive had zero issues. They also made the move in on short notice super easy. Very peaceful apartment complex

  • Review 22 (2023-02-16 - Rating: 5)

    We have lived here for almost two years and love it. We made huge move and I am so glad we chose this complex. Any issue that has come about, they have taken care of. I have had a few situations that I had to use the emergency line and they took very good care of us. And if they couldnā€™t, they directed us where to go. They communicate well with anything that happens on the property and are honest. Management and maintenance are very kind and know what they are doing. Very professional. I love the community events they hold. Some things are out of their control and they do let us know whatā€™s going on. They do their best to get it fixed in a timely manner.I would 100% recommend this property for anyone looking to move into an apartment.

  • Review 23 (2024-03-23 - Rating: 5)

    I just moved out at the preserve at Plum Creek. I am sure going to miss this place and the stuff members especially Samantha and Brenda. Thank you so much for the excellent customer care. I thought I was a special because they spoil me too much. Actually they do that with everybody. How awesome is that? This property 100% follows the fair housing rules Which I really really love and adore. They treat everybody equally and they know what they are doing. Also I am going to miss my beautiful apartment that was facing The golf course. So many eye candy lol.

  • Review 24 (2021-02-11 - Rating: 5)

    This is the best place to live in Kyle! Peaceful, safe, quiet and beautiful! The office staff is the best Iā€™ve ever encountered and the maintenance is outstanding! This is the first apartment Iā€™ve lived in that really feels like its own community. I love seeing all the families around and everyone is so friendly!! When we moved in 2.5 years ago the unit was spotless and everything worked prefect. We have a golf course view and frequently watch the sunsets in the evening. I take morning walks in the adjacent neighborhood which is amazing and very safe at all hours. Plum creek also has a 2 mile trail around a small lake which I absolutely love to walk around! The community is constantly being improved the longer we live here. Theyā€™ve implemented parking passes to ensure residents have available parking inside the gates, theyā€™ve installed the dog trash stations around the complex, the Amazon hub was installed to help with packages, they now have food trucks come pretty often for dinner hours, the office has raffles and giveaways, and a pet of the month! I couldnā€™t recommend this apartment more! 5 Stars!

  • Review 25 (2023-05-17 - Rating: 5)

    My partner & I lived here for a year & absolutely loved it! Provenza at Plum Creek is not only in a great location but also provides a sense of privacy away from the bustle of the city of Kyle. Great amenities that are really taken care of - the staff does a wonderful job of upkeep of the entire complex. Lastly, the staff is absolutely lovely & always very quick to respond to any needs or questions. Our experience was a 10/10 šŸ¤©

  • Review 26 (2022-05-26 - Rating: 5)

    I lived here for 6 months and management was friendly and the staff were very understanding of our complicated situation. Any issues of problems inside the apartment were an email away from being solved and quite efficiently too. Their pool and patio was also lovely on a warm summer day as well as a place to relax and soak up some sun. Not too many complexes will be flexible with you but this one definitely was, communication is a big key and they helped us grow by treating us like geniune people despite being young. The one bedrooms provide plenty of space and a good living room area, and the closets are so roomy. This place was my proud home, and the staff deserve the best for going above and beyond for us.

  • Review 27 (2022-04-07 - Rating: 5)

    I will have to say the new management, office staff, and maintenance crew are doing a great job. I have lived here for quite some time and Armando is a great addition to the site. He and the staff are always ensuring that tenants are taken care of and the property is well maintained. They always seem to have something going on at the clubhouse in appreciation of everyone living at Provenza. It is nice to have a management team that cares for the property, shows enthusiasm and pride in their job, and has an understanding of what the people at provenza want. If you are looking for a relaxing place to live, I would definitely recommend Provenza at Plum Creek

  • Review 28 (2022-01-06 - Rating: 5)

    Wonderful place to live. Donā€™t listen to the negative people on here. You know why? Because hurt peopleā€¦hurt people, and they need to find peace within themselves before typing their blasphemy on a companys google review platform. Anyway.. The office staff are wonderful people who are experienced in their field and are trying to make sure this community thrives. They hold monthly resident events and the property is well maintained. The maintenance staff is very efficient and I havenā€™t had a non-emergency work order go past 24 hours without it being taken care of. The amenities are well equipped and maintained. The pool is the largest pool Iā€™ve seen at an apartment community and trust me when I tell you, Iā€™ve seen my share of apartment communities. The community also backs up to the Plum Creek Golf course and if youā€™re lucky enough to lease one of the units that face the golf course, it is absolutely beautiful. But donā€™t worry because the entire community is a sight to see. There are plenty of choices on where to live around the Plum Creek area however, if youā€™re looking for a place that is beautiful and clean and well maintained with an amazing staff , well you can look no further! I would absolutely recommend this place to live.

  • Review 29 (2024-06-01 - Rating: 5)

    Samantha and Brenda are sweethearts! They are very knowledgeable and are able to answer all of our questions/concerns! The community is small, quiet and the apartments are nice with great amenities!

  • Review 30 (2021-02-08 - Rating: 5)

    Update: 2/2021: Ive been living at Provenza for about a year now and its still the best complex around. Friendly, quiet neighbors, quick response to problems from Kimberly at the office and Joe, the maintenance manager is something of a magician when it comes to fixing things. My dog and I are happy here!I moved in just as the pandemic began. Kimberly in the office was so supportive and helpful. Made my move-in a breeze even during a harrowing time like covid.They are extremely careful about social distancing and taking care of their residents. Ive only had one or two little issues that I needed maintenance to help me with and they were taken care of immediately! Maintenance guys are the best, office staff is caring and kind.The property is very quiet and clean. The people who live here are really friendly and make me feel at home, smiling and waving as I walk my dog, stopping to chat. There is true community here.I dont think I could have chosen a better place to live... I adore my little apartment and feel safe living here.Dont let the old reviews scare you away. This place is fabulous šŸ˜ƒ.

  • Review 31 (2021-02-04 - Rating: 5)

    Moved in November 2020 (3rd floor). My 1-bed apt overlooks the golf course and Im enjoying the beautiful sunsets from the patio. The apartment is clean and cozy. The complex is small, quiet and safe to me.Enjoy my walks around Plum Creek. Happy to get my packages at the lockbox on the property. Management keeps me informed by text and email. So thats how I got word about the parking option at the front office for guests. The front posted signs are a bit confusing so I also had to check with the front office for clarification. Just dont have your guest park inside the gates.Waiting on maintenance for service but its not an emergency for me. IfMoved here because it was one of the best prices in town. Great experience so far!

  • Review 32 (2023-12-11 - Rating: 4)

    I lived here for 15 months and it was good living and quiet! The only why reason Im moving is the pricing unfortunately. Samantha made it a very easy move in and move out though! She really made the whole process very easy!

  • Review 33 (2024-05-10 - Rating: 5)

    Iā€™ve lived here for the last 5 years. Love the community. Management and maintenance crew are great, professional and super helpful. Everyone has been friendly, accommodating and professional. Love it!

  • Review 34 (2023-06-18 - Rating: 5)

    The management team here truly does care about their residents. Timely maintenance responses. Even during Covid, I had an emergency issue that one of the maintenance guys did when they werent doing calls. Spruce was very timely in their response and had an affordable move out cleaning service. I had some hiccups and they were very genuine in their patience and communicated with me the entire way. The little pool parties and movie nights, along with food trucks eliminated those expensive ride share fees. Over all a really good community.

  • Review 35 (2024-05-29 - Rating: 5)

    I have been living at Preserve for 3 years now and I really enjoy it. Everyone is very friendly and the apartments are very nice. The location is great and quiet.

  • Review 36 (2022-06-09 - Rating: 4)

    DA TRAIN!Short version: Lived here a year and overall a pretty good experience with great location minus a train that for some reason nobody mentions. Office staff was always good and friendly on the very few times I interacted with them. Shout out to Kimberly she was cool.Longish version: Moved in and on night 4 at 11pm found out there were train tracks with active train route that passed next to side of the property ( where dog park is). I am a really light sleeper so honestly this lead to some miserable nights at the start but after a while I finally got use to it. The most annoying part was that of course the staff at the time never mentioned it and even the reviews lacked any info about it. Day 5 or 6ish my neighbor in my bldg woke up to find his car on bricks. They stole his wheels and another vehicle. I never personally had any issues and did not hear about any others so maybe this was just a one and done kind of thing. And thats it folks, all my worth mentioning experiences. Overall, its not a bad place and I would recommend if you are a deep sleeper you probably wont even notice the train horn.

  • Review 37 (2017-08-22 - Rating: 5)

    I understand that this property is under new management, but I am finding this apartment complex is a great place to live, even with the transition. Front office staff, Connie and Samantha, are always super friendly and willing to listen and respond to my concerns. I recently had an issue with my dryer, and the next day with my door knob, and the very next day after addressing the issue, the problem was solved. I have run into maintenance staff a few times, and they are very personable and willing to help. The property manager is also very open to new ideas to make the community even better. Would recommend this complex to anyone looking in the area!

  • Review 38 (2023-02-04 - Rating: 5)

    Amazing property. The staff is incredible, especially Amador. He is extremely personal and really cares about my well being. He actually went out of his way just to stop and talk to me and ask how my experience has been. I donā€™t have many maintenance issues but any time I do have one they take care of it within the same day or next day. Lived here for almost a year and could not be happier with my experience here.

  • Review 39 (2022-12-22 - Rating: 5)

    Iā€™ve lived here for the past two years and have loved every second of it. The staff is super friendly and go to great lengths to help tenets. They also throw little events throughout the year like dive in movies at the pool which I thought was super cool. Overall the best place to live in the Kyle area.

  • Review 40 (2024-04-14 - Rating: 5)

    Took a tour with Brenda because I am looking for a new apartment and this was the best apartment shopping experience I had ever had. She was great, very nice, respectful and made me feel right at home.

  • Review 41 (2024-05-31 - Rating: 5)

    Very great staff , Iā€™ve been living here for 3/4 years and management has always done such a great job at taking care of any and every need wether itā€™s something very small or any sort of bigger issue at all . Samantha has came through for us more times then I could count

  • Review 42 (2020-03-17 - Rating: 4)

    March 2020 Update: ended my contract because of poor management and awful parking. BUT We have a new manager Edward who advocated for my needs and helped negotiate a fair deal for me to stay in this community for the rest of the year. Hoping well see some changes under his management. Overall, still a quiet, clean community.Update: package log system now in place, new management very professional and will work with you to solve issues to the best of their abilities. Im a happy tenant who re-newed my lease and extended my contract. Great community.Please be mindful that there is not a process in place for receiving packages. My package was lost (or given to the wrong tenant) in the delivery process to the front office. They dont have a log nor do they request IDs when giving out packages. I suggest requesting a signature for delivery. This was very disappointing. Aria is under new management and Connie has been apologetic and helpful to make sure this wont happen in the future.Overall, great place to live! Its clean and has only been open a year. Maintenance can be slow on requests but the quality of the units are decent its a relatively quiet community.

  • Review 43 (2023-01-24 - Rating: 5)

    After two and a half years of living at this complex, I am pleased to say that it met and exceeded my expectations as a resident. I moved in and shortly after there was a change in management. The new apartment manager was Amador. I remember there were many small things that went unchecked and unnoticed until Amador stepped in this role. Since that day, everything from maintenance to hospitality was perfect. Amador had the perfect ratio of friendly and supportive but also stern and transparent as a true leader should. As I experienced first hand, he treated his residents with the most respect and patience Id ever seen and treated his staff as equals. It was apparent that based on this leadership skill, his staff was willing to go above and beyond for him. That being said When Amador took his role, in came his expert maintenance staff Danny, and Nate. Two very professional and knowledgeable guys that were easy to trust and communicate with. Maintenance requests were answered quickly and efficiently and Emergency requests were answered and repaired instantly. Additionally, Samantha later came along and joined Amador in the office at the front desk. A friendly face whom youd meet upon entrance of the very clean and refreshing main office. Cleanliness and smell was definitely a priority to this team and it showed. Samantha always displayed a calm and comforting communication skill that went a long way with myself and residents when any questions and concerns were brought to her attention. Samantha alone was very knowledgeable and capable of assisting all residents and if anything was brought up above her, Amador would come in and assist swiftly. Aside from all the professional skills this teams wields, it was clear and apparent that they did not tolerate any lease violations, anyone who would put other residents in harms way or cause them to feel unsafe in their own complex. Amadors main focus was always the safety of his residents and staff. This team constantly planned and supplied all resident pool parties and gatherings to ensure a tight knit community that trusted and knew one another. I can confidently say that, it is a bitter sweet feeling leaving this community, and if it werent for relocating reasons I would still be there. Thank you guys for your amazing hospitality and for providing the best living situation in this tough world.

  • Review 44 (2019-07-03 - Rating: 5)

    So let me start off by saying this has been THE BEST management this property has ever seen and Iā€™ve seen them all considering I was one of the first move ins a little over 3 years ago! Everything about this property and the management is 5 stars. They care about their residents and they care about their property. They do such an amazing job to make sure everyone is happy and everything looks amazing at all times! I lived in a 3 bedroom, 2 bedroom, and 1 bedroom here so I can confidently say that any of the floor plans you may pick are awesome and perfect and I kept transferring once roommates moved out because I simply didnā€™t want to leave! Sadly I moved to south Austin and had to say goodbye to my amazing apartment with my amazing view and the amazing staff. I HIGHLY recommend this place to anyone I come across that is wanting to move to Kyle and Iā€™m sure I will be back sooner than later! Pick this place! You wonā€™t regret it!

  • Review 45 (2024-05-07 - Rating: 5)

    I have lived here for 5 years. We have seen a lot throughout the years but the new property management team is amazing. Very friendly and personable with everyone

  • Review 46 (2021-02-07 - Rating: 5)

    I love living at Provenza, itā€™s the furthest from the street roundabouts so itā€™s quieter than most apartments (minus the train but honestly I donā€™t mind it and I BARELY hear it most days). The area in the back of the complex is a nature filled valley that is beautiful to look at, then on the back side is a golf course- so itā€™s fairly peaceful around here. Thereā€™s also a perfect amount of parking, I live towards the back so I have a few more options... but keeping each unit to have parking stickers definitely helps. The location is perfect if you want a calmer area.The staff is really helpful, there hasnā€™t been a single problem that they havenā€™t been able to help me with. They also do fun events like bringing a food truck on site and giving food vouchers so some residents can eat for free (this means a lot to us on a budget). On those days I get to see how beautifully diverse my neighbors are (:I really enjoy living here and I know the better WE ALL help to take care of this complex, the better it could be.

  • Review 47 (2023-04-13 - Rating: 5)

    Provenza staff is professional, friendly, knowledgeable, and helpful. As issues arise i call them and tel them anout it. Before the I know it, and shortly the work order is complete. Manager gives 2-5 days notice by text and email when they will be having safety inspections. They are willing to work with you if you are up-front and honest with them. They are my new family. GReat peoples!!!! They are always giving to the residents: movie nite, food, fun, drinks, valentines surprises, holiday activies, family oriented activities. Ive been here for 2 years. I have enjoy my the time here.

  • Review 48 (2021-02-03 - Rating: 5)

    We have loved our 2 years at Provenza at Plum Creek!The apartment was clean and well maintained when we moved in. The floorplan makes sense and the details (countertops/cabinet wood/laminate wood floors) look nice from an aesthetics point of view. Any maintenance request we have made has been handled in a reasonable amount of time and the team is super friendlyThe complex is super pet friendly! It seems like most people have a dog or cat (or even guinea pigs). Most people are pretty good about keeping it clean and the barking is very minimal. Provenza also provides a dog park, dog washing station, and waste bins around the community. My family uses this regularly and have been satisfied.The office staff is super friendly and helpful. One of the biggest factors when deciding where to move came down to how well the front office managed things. Out of all the apartments we toured in Kyle, Provenza edged out all others thanks to the great experience we had with Seharazada at the time. Edward and Kimberly have been really engaged with the community as well!My one issue would have to be parking/cars. There is towing but it feels like it is enforced inconsistently. Many of the residents around my building have lifted trucks or cars with noisy muffler systems and it is annoying to listen to what sounds like a truck rally outside my bedroom window late at night. It doesnt help that residents frequently speed through the complex during the day and Ive seen a handful of cars hit/backed into while parked in our complex. My suggestions would be to add speed bumps and maybe address the noise by asking those that elect to modify their vehicle to park further from the buildings.Overall, the feel of the community is quiet and calm. Being located at the end of the street means relatively less traffic. The community backs up to the golf course as well so lots of green space.

  • Review 49 (2024-05-05 - Rating: 5)

    Living here has been the best decision Iā€™ve made! the management is super nice, and awesome! everybody Iā€™ve met is super nice definitely a great place to call home :)

  • Review 50 (2023-04-26 - Rating: 5)

    Currently renewing my 4th lease with little to no hesitation! The staff are quick and eager to make your time here nothing less than the best! Tons of fun events with great amenities! HIGHLY RECOMMEND!

  • Review 51 (2023-09-28 - Rating: 5)

    The property is gorgeous and the staff is amazing. Maintenance does a great job taking care of work orders and you can count on being greeted with a smiling face every time you walk in the doors.

  • Review 52 (2024-03-05 - Rating: 5)

    While I did not end up moving here, the staff were so helpful. Brenda was amazing about discussing my options and helping try to make things work for me to move in. Seem like great staff and apartments!

  • Review 53 (2021-02-05 - Rating: 5)

    I moved into my apartment in August of 2020. Since then I have had no major issues and if I needed small fixings in my apartment the maintenance team was on it. Kimberly was also very helpful with answering questions and getting info back to me in a timely manner. Also love how dog friendly it is! Would 10/10 recommend!

  • Review 54 (2023-10-13 - Rating: 5)

    My husband and I just signed a lease here. The office staff were so polite, helpful and will work with you. Usually we get office staff that act like were a bother or tell us they cant help. Such a relief to have found provenza.

  • Review 55 (2023-03-16 - Rating: 4)

    At first I want to say that management and staff are overall trying their best to accommodate every situation and they deserve their 5 stars but I canā€™t wait for my lease to end to leave this place because of the following reasons:The day we received the keys I was super excited we wanted to walk the apartment and when arriving there the door was completely open the keys did not work and the wind had blown leaves into the apartment! On the apartment counter was a list with things that needed to be done prior to us moving in which have not been finished yet ! I was definitely bummed but it is what it is!On the day of moving I couldnā€™t find my sticker and decided to repark at front office to not get towed ! And guess what? Yepp I got towed at 10 pm! (Usually they tow late at night ) so from this point on ! none of my visitors are comfortable parking inside the complex because who knows maybe the towing company decides to come in early and get us!Right before Christmas the Amazon hub was broken! And half of my gifts were stuck! šŸ˜µā€šŸ’«šŸ„² which we were able to get them but it took as a whole week and just that timeframe was super stressful!The day we moved one of our neighbors came from downstairs and asked us to move a little more quite! And at first I was like? What? But because of the thin walls you can every step! ( which yeah I get it we live in an apartment complex and it really doesnā€™t bother me from upstairs ) but I donā€™t want to be loud and annoying to my neighbors so I am walking around on eggshells!Again I think management is very sweet and accommodating but the whole complex feels like there is always something! Unfortunately I do not feel home here for those reasons and feel uncomfortable most of the time! So I will not renew my leave and honestly canā€™t wait to get out of hereEdit: because of the staff and the very fast response to any type of issues I am having in my appartment Iā€™d like to add two more stars!even though no had a few issues in the first 2 months the team tried to resolve all issues and they deserve the all the stars.Thank you

  • Review 56 (2022-12-08 - Rating: 5)

    The management staff and maintenance team at Provenza are a winning combination! Maintenance team Danny and Nate took care of our drain problem immediately and stayed after hours to make sure everything was right. We sure appreciate the timely and great job they did for us!! Thank you.

  • Review 57 (2021-02-25 - Rating: 4)

    Came here to say that the Office Staff worked well during the winter storm to keep their tenants informed about major changes and their progress. Further, Joseph (Maintenance) made crucial decisions that helped save our water pipes from bursting through the storm. He even stayed on the property to take care of issues while the storm was still going on. Less than a week later, most (if not all) of the apartments that had issues are back to having running water again. Having seen the horror story of Vista Plum Creek across the street - I cannot praise them enough for this.Note: My only gripe about this spot is that you cannot slip up on your parking. You will get towed and the staff is not helpful on the part of the tenant when this occurs. If you expect frequent visitors while living here - you need to keep that in mind. Otherwise you can expect $300+ towing charges with little sympathy from the front office. Had a rental with a displayed visitor tag and the office, nor the towing company cared.

  • Review 58 (2024-05-16 - Rating: 5)

    Lived here almost 2 years! The staff is amazing and very welcoming. Very close to a golf course and a walking community.

  • Review 59 (2024-05-07 - Rating: 5)

    I havent lived here for long but definitely one of the best apartments. The staff is friendly and makes moving in easy!

  • Review 60 (2023-10-31 - Rating: 4)

    Samantha is fantastic! I had a lot of trouble with PEC and switched meters, but she worked with me to get it figured out. Maintenance is great too :) Super helpful staff

  • Review 61 (2021-06-14 - Rating: 5)

    Amador is the new Property manager at Provenza and hes been incredibly accommodating and personable. The previous manager was nice but never saw or heard from her, so her impressions were not lasting. Amador goes out of his way to help in any situation. He even helped me when an amazon order accidentally got delivered at the front office, and personally brought it up to my door!

  • Review 62 (2023-05-09 - Rating: 5)

    I lived here for 1 year. I was unfamiliar the US because I had not been in the US. But staffs were very kind for me.Now Im back to Korea. I really thanks for recieving the check of deposit by air mail. Its awesome!!!

  • Review 63 (2023-04-13 - Rating: 5)

    The management and maintenance teams really care about the tenants. They take excellent care of the property! I have been here almost a year and love it here.

  • Review 64 (2021-05-21 - Rating: 5)

    Iā€™ve had a great experience here at Provenza. The staff is incredibly friendly and very attentive. I personally have to give my credit to Joseph from maintenance. He goes above and beyond for all the residents day and night. I definitely would recommended this complex!

  • Review 65 (2021-04-22 - Rating: 5)

    New management had some issues at first, but my man Amador helped me out soooo much truly a great guy(inside joke here - just dont make his list)! Kimberly is wonderful as well. Overall Ive had some good experiences here!

  • Review 66 (2024-05-23 - Rating: 4)

    Leasing staff are very kind and really do treat you like a neighbor instead of another ā€œtenantā€

  • Review 67 (2021-02-04 - Rating: 5)

    I would highly recommend living at Provenza. The staff is quick to answer questions and the apartments are beautiful. The complex is right next to a golf course which creates an amazing view to look at every day!

  • Review 68 (2019-08-31 - Rating: 5)

    I would highly recommend Provenza. I moved cross country and clearly picked the right apartment complex. It is well maintained, clean and pet friendly. The staff, particularly Sher are always friendly and very helpful.

  • Review 69 (2021-02-03 - Rating: 5)

    Iā€™ve lived here for going on 5 years. Management has always been great and quick with requests and helpful when bad things happen personally. The community is small and for the most part quiet.

  • Review 70 (2023-06-15 - Rating: 5)

    Nice Office staff great dog park. Amador looks like Aquaman and Samanthaā€™s a goddess. Maintenance is fast.

  • Review 71 (2022-11-24 - Rating: 5)

    Searching for the best management team in Kyle? Youā€™ve found it! Amador & Samantha go above & beyond for their residents. Theyā€™re amazing!

  • Review 72 (2017-06-17 - Rating: 4)

    Great amenities for apartment complex central and yet private. Just need to empty pool trash more often as it certainly gets used and enjoyed with the BBQ area by pool

  • Review 73 (2024-05-31 - Rating: 5)

    I love Preserve at Plum Creek, excellent service and installations.

  • Review 74 (2019-01-30 - Rating: 5)

    I love it here. Its quiet and the managent and staff are very friendly. Im glad to call this place home. I have no complaints.

  • Review 75 (2024-06-01 - Rating: 5)

    Never had any issues, staff is personable and attentive!

  • Review 76 (2022-09-28 - Rating: 5)

    You can count on Amador and Samantha, they do a great job maintaining this nice property!

  • Review 77 (2023-12-19 - Rating: 5)

    I love the manager Samantha sheā€™s the best helps with a lot!

  • Review 78 (2023-05-12 - Rating: 5)

    Delightful place to live! Amazing service! Lovely staff! Thank you, Provenza!

  • Review 79 (2023-01-20 - Rating: 5)

    Nothing but wonderful things to say about this staff! The communication and organization is always 10/10!

  • Review 80 (2023-01-26 - Rating: 5)

    Super cute property and Amador was extremely nice and helpful.

  • Review 81 (2016-09-04 - Rating: 5)

    New complex. Awesome pool! Beautiful apartments!

  • Review 82 (2023-05-31 - Rating: 5)

    Great staff and pool parties šŸ¦ˆ

  • Review 83 (2017-11-15 - Rating: 5)

    Great amenities, small community and very quiet

  • Review 84 (2016-10-10 - Rating: 5)

    I live there and its really nice! :)

  • Review 85 (2017-10-24 - Rating: 4)

    Ehh..nice bbq area

  • Review 86 (2022-04-28 - Rating: 5)

    Love my apartment.

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