The Fountains at Memorial City

Located in Houston, Texas

Address: 9870 Gaylord Dr, Houston, TX 77024, United States

Phone: +1 346-771-8092

Rating: 4.4

Review 1 (2024-04-19 - Rating: 5)
Lived here for nearly 7 years, and enjoyed every minute of it. The team working at this building are simply phenomenal, and its really great to see that they promote internally. Over the 7 years of living here, you would think there would have been quite a bit of turnover but NOPE. The same people that were working here 7 years ago, are the same ones today. Any concern we had was shared with a immense amount of trust that it would be addressed to their best abilities very quickly - it was truly a vacation living here.The constant maintenance and upkeep of the property is fantastic, the building has maintained a high level of cleanliness and low down time of broken items at all times. Send a maintenance request? It WILL be fixed within 12-24 hours, no runaround or excuses. Theres not that many dogs here, but if you were to visit -- you would think that virtually no dogs live here. No smell in the elevator/hallways, etc.All the neighbors are friendly, and overall have the same admiration for the property as anyone else.Special shoutout to Karen, Ty, Chelsee, Chris, Sid and the maintenance staff as well! They alone made this feel like a home. I think I can say for most residents, that leaving this building is certainly not easy, and I will certainly cherish our time there.Thank you to the entire team at The Fountains! You guys rock, and wish you continued success.

Review 2 (2022-09-13 - Rating: 5)
This is our second time living at The Fountains, so they are obviously doing something right. We have always had fond memories of our time here. We love the community atmosphere that The Fountains creates with exciting events like Taco Tuesday and other get togethers, so neighbors can get to know each other. But most importantly are the concierges, who go above and beyond to make each resident feel special, even our pets who get special treats. One of the main reasons we came back is because of Ty, who was a concierge the first time we lived here. We were so happy, though not surprised at all, to hear she had been promoted as property manager. Not only is she an amazing person, my husband and I, as well as all of my kids loved her, but she is the embodiment of customer service. We are glad to be back and hope to finally put down some roots and stay awhile.

Review 3 (2018-03-30 - Rating: 5)
Of the past two years we have had nothing but positive personal experiences with management staff,concierge service, maintenance personnel and security officers. Would highly recommend the fountains to any of my friends. Job well done is in order!!! We will certainly miss you guys.....

Review 4 (2018-10-15 - Rating: 5)
The Fountains at Memorial City is a wonderful place to live. Everyone is very friendly, professional, and helpful. The complex is beautiful and consistently well maintained. They are there for you if there is anything you may need. :)

Review 5 (2018-02-20 - Rating: 5)
As new residents, my wife and I have been extremely impressed with the attentiveness of the staff and their obvious emphasis on residents enjoyment of living at the property.

Review 6 (2020-10-27 - Rating: 5)
This is a beautiful, quiet, clean, and secure property. Professional and friendly staff. It is a great place to live. I strongly recommend it.

Review 7 (2022-06-08 - Rating: 5)
Ty in the leasing office is a gem, she is super professional and helpful. Thank you for your time!

Review 8 (2023-09-27 - Rating: 5)
Great customer service and they love their dogsThanks

Review 9 (2017-05-16 - Rating: 5)
Great apartment community. Brand new entertainment Lounge

Review 10 (2017-09-09 - Rating: 5)
Beautiful complex nice customer service and recreational area

Review 12 (2024-12-22 - Rating: 5)
They are apartments very well located in Houston, and very sophisticated.