Astor Tanglewood

Photo of Astor Tanglewood

Located in Houston, Texas

Address: 502 S Post Oak Ln, Houston, TX 77056, United States

Phone: +1 713-572-2200

Rating: 3.7

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Elevator
  • Fitness centre
  • Pets welcome
  • Swimming pool
  • On-site parking
  • Dog park
  • Dogs allowed

Categories

  • Apartment complex
  • Apartment building
  • Apartment rental agency

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2025-02-27 - Rating: 5)

    Lived here for over a year and just resigned my lease cause I love it here. The management has always been nice and responsive. Recently I had to go out of town for an extended time and they were nice enough to keep an eye out for packages left at my door.I cant say enough nice things about living here. I love how big my apartment is and how close it is to my work. It is pretty close to everything honestly so an uber when I go out is cheap. I can easily meet up with friends both inside and outside the loop. Though will say the traffic can be a headache, but picked this place since I am always going the opposite way of all the traffic in the mornings and evenings.Despite it being close to 610 it is actually pretty quiet here and I am on the side of the building close to 610. It is actually a pretty quiet neighborhood and havent really seen many of cops and they seem to have put a stop to the package thieves.Anytime I have a maintenance request it gets handled promptly. And honestly most of my neighbors are really nice. When I moved in the elevators were constantly breaking, but so far in the last 10 months they have been working great and I use them twice a day to walk my dog.The parking is a bit of a pain since the spots are kinda small, but well parking is at a premium in this part of town. But the visitor parking on the top of the parking garage always has spots for guests. And they are getting really good at towing non residents out of the parts that are resident parking only so there is always a space on my floor.On a whole it is a great apartment and a great place to live. And definitely affordable given the area. There is plenty of dining and stores in the area I prefer the HEB on San Felipe and fountainview. But there is a whole foods and a Kroger nearby. I honestly dont plan on moving anytime soon since I have been so happy here.

  • Review 2 (2024-09-13 - Rating: 5)

    I have genuinely loved living here, and would recommend anyone to come here and call Astor home. Liz and Luis are really great and have helped me with any issue I had.

  • Review 3 (2025-01-07 - Rating: 5)

    I wanted to take a moment to express my gratitude for the exceptional service that Liz Cruz provided me during my recent apartment search. Liz, your time, effort. and expertise were invaluable, and Im thrilled to be moving into my new apartment. You made the entire process stress free, and I appreciate the extra steps you took to ensure a smooth transition.Thank you again for the outstanding assistance.Sincerely,Sonia Barrera

  • Review 4 (2024-10-18 - Rating: 5)

    I was referred to this property by a long time friend who obviously understands my stance on decency and decorum in all I do. The manager was exceptionally nice, courteous, professional and above all intelligent and friendly. Things were extremely good and before i could take a deep breath the manager was gone for months and everything fell apart. I remember taking the stairways on some occasions because the elevators were not working and no individual had any explanations to give. For days and nights my air-conditioner did not work and calls to the answering service did not help me.Then came the mighty storm that kept us without water for weeks and I had to buy cases of water to flush toilet and bath. worse is that i was billed for water at a higher rate later. for once i felt the loss of my five bedroom home. I was living in apartment for the first time in my years and this experience was not making things better for me at all.I contacted my friend who referred me and she gave me the phone number to the business office of the property managers. Regrettably, none of my calls and emails were returned to date. My friend took it upon herself to call but the story was the same, no return calls from the managers came through to her either. I was at the point of breaking the lease after contacting the Houston Apartment Association, KHOU 11 and ABC 13 when one day I was on my way to work and i stumbled on the same manager who obviously was involved in a car accident that was fatal. I changed my mind because she assured me things were going to change back to normal and pleaded for some time for her to fully reintegrate. Barely few weeks of being on her seat, the fence that was destroyed by the storm has been fixed, the elevators are now working, the mailroom now has a controlled access, the cargo elevator that was forever broken now works. The gate 15 stair c- that was never closed now works. I was shocked to see that I could not enter last night without entering the code which was never the case. Of a truth, no one is indispensable but truer is the fact that some people are irreplaceable. Thank goodness for the return of the manager the property would have lost one committed resident. Shout out to the intelligent, friendly, ever smiling manager Litz at Astor

  • Review 5 (2025-01-29 - Rating: 5)

    Nice peaceful place to live. Have lived here for 2 years now and will be renewing. The office staff and the manager Liz is so helpful and nice.

  • Review 6 (2023-09-06 - Rating: 5)

    Been living here for a few weeks and I love it so far. The ambience is nice and the staff is friendly.Update: I have a few complaints about leasing office ethics. When I moved in, I was told I would only have to pay $300, as stated on the application.I toured a few apartments and paid my initial deposit of $300. When I called to ask about my leasing papers (which were supposed to be emailed to me), I was very rudely told a completely different story that I put up a full months rent because of three late payments across three years at my last apartment complex. Ridiculous.The same person, Shelly, told me if I paid the full months rent as a deposit that the difference would be rebated to me on the third months rent. Lo and behold, the third month rolls around and I am getting the run around because it was verbally stated (more than 3-5 times) and not put on the official lease.On the other hand, a neighbor of mine (a very kind white lady), told me that she was excused from her pet deposit. I initially felt like this was housing discrimination (which it was), but that confirmed it. I am happy for my neighbor, but very pissed at the blatant favoritism, racism, prejudice and disrespect.I am currently a consulting as I search for new work (which their leasing office knew when they looked at the income verification) and they showed no type of sympathy, compassion or conflict resolution about the situation.Not to mention that the same person, Shelly, also lied about the application and administration fee. Not only to me, but my apartment locator as well, displaying a very negative image on the third partys (@SmartCityHTX) due diligence to their customers.If youre expecting professional service from the leasing office, this is not the place to be. During every tour and visit to the office, there was someone complaining or leaving. The staff also doesnt mind getting into screaming matches and being extremely condescending. Maintenance is also a bit subpar.A few pluses are the quietness in the neighborhood and the shops and restaurants nearby. Its a very nice neighborhood, I am just extremely disappointed in Avan Property Management for their total lack of professionalism and unwillingness to remediate the situation.I dont think this is going to change because the staff is very wolf-packy. Awkwardly enough, the staff is also never consistent.So, if you do decide to move here, get every word written in paper and Id recommend looking at the other apartments in the area first.

  • Review 7 (2024-06-10 - Rating: 5)

    This apartment offers a peaceful atmosphere and high-end amenities. The high ceilings and large windows provide plenty of natural light without letting in too much direct sunlight, keeping the rooms cool. The gym and swimming pool are excellent, and there are separate rooms for Amazon parcels and regular mail. The garage is spacious, and the maintenance team is very responsive. Most importantly, the management is kind and responsive, providing residents with a lot of flexibility. Sunita and her manager are particularly attentive and quick to resolve any issues I encountered. I wouldnt leave if it werent for my work relocation.

  • Review 8 (2024-08-29 - Rating: 4)

    This place really ain’t as bad as people say, seems like people want to put all of the blame of the staff, when in reality it’s the tenants. The staff ain’t your baby sitters if everyone handles their own business like grown men and women then the place would still be as nice as it was when I first moved in. We all signed a lease. You know you supposed to have your pets on a leash, you know you supposed to clean up after them but I see a lot of people don’t. The carpets are filthy because of people not being responsible with their pets or their garbage bags is leaking while taking them to the trash room. You know you ain’t supposed to be smoking inside of these apartments but you can smell weed or cigarettes as soon as you walk in the hallway after coming in from the car garage. People complaining about the water yes it kept going out because it had a faulty piece that needed to be ordered and shipped but look on the bright side during that time you still got water and electricity back here before most of Houston after Beryl. People need to start acting their age and not their shoe size and learn to clean up after themselves instead of complaining so much. Someone from the 5th or 6th floor above my apartment should not be pissing off the balcony and it landing on my balcony while my wife is sitting outside. It’s not the best place but it is no where close to being the worst. Oh FYI it’s not the apartment complex fault if your packages got stolen you need to take that up with the post office. If there is not a safe location for them to put your package then they should leave that little note telling you to come pick it up if the parcel box is not empty. Most days the post office isn’t even stopping by till around 5:30pm - 6:00pm. Once again do your part and act like adults and keep your animals and kids in check then this can be a good place for all. There are things that can be done better on both sides. If everyone does their part you wouldn’t see all the negative comments.

  • Review 9 (2024-09-12 - Rating: 5)

    Thanks to Lizet I was able to find comfort in making Astor my home. Her knowledge and kindness really elevated the experience here. Thanks Liz for your wonderful service!!

  • Review 10 (2025-02-04 - Rating: 5)

    Edit: I still love my apartment! We’ve been through several managers but it’s slowly improving again!I had a smooth move in process! My apartment is beautiful and I’ve already met friendly residents! I want to thank Jeff and Anna for going above and beyond and exceeding my expectations!!

  • Review 11 (2025-01-06 - Rating: 5)

    Very nice and calm all neighbors are very kind the staff is amazing very helpful and caring I really appreciate the help they provide me when needed this is home

  • Review 12 (2023-04-08 - Rating: 5)

    I have been so happy here these past 2 years and look forward to renewing again. This is an incredibly well situated complex, close to everything I need. I am retired and the majority of folks I meet seem to be 20-40, but everyone is courteous to me and friendly. The office staff have been kind, efficient, caring and helpful. It’s a beautiful complex and there are many security measures in place which I appreciate. Our current apartment manager, Jennifer, is extremely thoughtful and cares about the property, the residents, and last but not least, my dog (he’s in love with her!). I highly recommend the Astor to those of any age. For my lifestyle it has been ideal!

  • Review 13 (2023-12-19 - Rating: 5)

    Best apartments in Tanglewood!! Despite the reviews, I really am enjoying this place so far. I’ve been here for nearly a month and haven’t found anything to complain about yet. This is a safe area and I rarely see people in the hallways through out the day. If you’re planning on moving here I would recommend you lease with Shelley. She made the process extremely seamless and helped out probably more than she should have. She is a great resource and I think everyone well be excited about moving here if you get the chance to lease with her.

  • Review 14 (2023-01-27 - Rating: 5)

    I enjoy living here! The office staff is nice and friendly & always willing to help with any questions or concerns. The complex is well cleaned & i havent had an issue since I moved in July 2021.Update 2023: the complex was sold & went through management change a few times in 2022. This month (Jan 2023) Jennifer came in as the new property manager and she has been very helpful with any concerns I have and Helping me renew my lease. I personally have not experience any issues. The Maintenance team does a great job of fixing any issues I have if any.

  • Review 15 (2022-09-01 - Rating: 5)

    When I moved to Astor Tanglewood in June the complex was experiencing a shift of ownership. There was several things that did not go as planned... HOWEVER, it has been such an amazing experience since. When I had a work order in for my apartment, I put in the comments to call me before entering... and THEY ACTUALLY DID. The office team, Angela in particular has been beyond helpful. She has been so helpful every step of the way. With rent communication, packages and just being friendly. As of now, thanks to people like her, I will definitely be renewing my lease!

  • Review 16 (2023-12-12 - Rating: 5)

    I recently moved to Astor Tanglewood and very happy with my decision. The leasing and property management staff were very professional and courteous in every respect. Shelly and Liz were very helpful every step of the way. I would highly recommend Astor Tanglewood to anyone looking for a luxury apartment in a private secluded location in the Galleria area.

  • Review 17 (2023-12-22 - Rating: 5)

    I highly recommend Astor Tanglewood, especially with the outstanding assistance of Shelly Bhatti. She exemplifies professionalism, dedication, and genuine care for residents, going above and beyond to ensure that every aspect of my apartment search and leasing process was smooth and stress-free. Thank you, Shelly, for your outstanding service and commitment to promptly addressing any concerns I had, making me feel valued as a potential resident!

  • Review 18 (2024-04-04 - Rating: 5)

    Love the property. The office staff is so helpful and attentive to our needs. The manager is very hands on and took care of all of our questions and concerns. Will definitely be recommending family and friends here.

  • Review 19 (2024-04-02 - Rating: 5)

    Love Astor apartments! Very quiet property, I have zero complaints about complex. If I did I’m sure they would be handled accordingly. Extremely helpful staff in front office and awesome manager!

  • Review 20 (2024-03-31 - Rating: 5)

    Overall the apartment complex is nice and for a great pric. In the perfect location and Everyone that work on the property is very helpful. I will be renewing my lease considering my first year went well. Thank you Astor tanglewood

  • Review 21 (2023-01-26 - Rating: 5)

    I recently moved into Astor Tanglewood and it was hands down the best experience I have ever had with an apartment complex. I called and spoke with Jennifer. I had to move quickly and she was more than accommodating. Astor Tanglewood is nestled in a beautiful neighborhood. The units are huge, pristine and the price is unbeatable. I told Jennifer what was important to me for my new home and she found the perfect unit for me. I have the MOST peaceful view and yet I can drive to River Oaks or the Galleria in 5 minutes. Astor Tanglewood is a smalller community which I love and I feel very safe. Jennifer is the property manager and an absolute Angel.

  • Review 22 (2019-10-14 - Rating: 5)

    I have had the pleasure of living here at Astor for two years now and my experiences have been great. I agree with others the office staff has changed a few times, but I like the new people. They have started the food truck nights again, I love the bagel events they host. I must say it is annoying they are having to ask for our vehicle information all over again, but If it will help with parking, I’m happy. The new manager is really nice and she seems to really care to make the building better. She’s always been super helpful, and responsive.Overall you get what you pay for and I’m planning to renew again until we buy a house. Do yourself a favor and come and see for yourself. I feel there are people on here who clearly needs religion to make them happy.

  • Review 23 (2022-06-29 - Rating: 5)

    I am very pleased with the new management here at Astor. Angela Rodriguez, the community manager is very compassionate. She went above and beyond to assist me with some minor issues. This place is very organized, professional and clean. You would not regret living here! The new leasing agent that sits at the front desk is amazing as well. I am really happy to be here.

  • Review 24 (2019-08-12 - Rating: 4)

    So far, my experience here has been as good as expected. My partner and I received so much help from the great Astor staff from the first call to set up a tour, to preparing to sign the lease, and through our first week here. Apartment living will always have its own unique challenges- upstairs neighbors with a heavy walk or resident kids having some very loud fun at the pool- but I would say the comfort and safety I have felt here far outweighs any of the day to day apartment living challenges. The neighborhoods around here are great, and the community feels homey and safe.

  • Review 25 (2019-07-03 - Rating: 5)

    This review is just for the nice lady Anna in the leasing office. Anna is honest, very welcoming, responsible, and professional. She helped us the lease, moving in, and a few maintenance issues. Nobody likes fake promises or fake smiles. We like her to get things done if she promises to do so. Sorry to hear that she is leaving because some family issues oversea. Hope the management can retain and promote good employees like her. The leasing office is always under staff, can not stand to wait 10-20 minutes even made an appointment with them, and recent not appropriate communication with us about pet policy change. We love this property, but management/owner please do more to both your employees like Anna and all tenants.

  • Review 26 (2023-03-21 - Rating: 5)

    Jennifer and her team with Avan mgmt is the ONLY reason why im updating my review. She is a God send for Avan. The moment she started she got right to work with cleaning up the dirty hallways, courtyard area, etc. I have never seen the property as cleaned up as it is now. Theyve installed large fog lights on the side to help with walking during the night. Shes actually listened to tenants when they complain of terrible neighbors and is not afraid of evicting those who do not follow the simple rules given. Anytime something is not working, she has it fixed immediately rather than weeks on end with no solution like the last group of employees. I see her walking around daily looking at things that need repairs. She is a true leader and genuinely cares about everyone here. I had some major issues with the previous group of Avan Managers when they first took over. My apartment flooded due to my broken dishwasher that I had put a work order in for multiple times with the previous mgmt company. So Ill admit that wasnt Avans issue. But, I got 0 assistance with anything. No maintenance help, no help with the sitting water, nothing. They suggested I sweep the water off my balcony. The next week, I was told Im liable for all damages and would have to pay out of pocket even though my insurance policy said otherwise. Obviously, I refused to pay, and their response was theyd investigate more. Never heard from that employee again. I called a week later to find out not only was that employee no longer working there, but they had never actually reported the flood to anyone. My guess is they wanted me to pay out of pocket to avoid showing this mistake to anyone. Then Angela took over as manager and dropped everything to attend to my unit. Had Maintenace come fix the dishwasher and hired professional cleaners to get the mildew smell out (this was 8 weeks after the flood, so you can imagine the smell that followed). She was wonderful! But as time went on, the poor service resumed and that was all that I really got from her. But honestly, just helping me alone was all I needed. Angela was still great in my eyes. But for the complex itself, it wasnt much help. Now we have Jennifer and her group of leasing managers who are just so kind, so attentive, and all around a great group. I think Avan has finally found a good group of employees for us and I could not be more thankful

  • Review 27 (2022-06-01 - Rating: 5)

    Came here to check out whats available for me to rent in August- Susana was so friendly and thorough when I first met her! She gave me such great information and a tour of their model 1 bedroom after asking specific questions to get down exactly what I wanted and didnt want. Its a beautiful property with a spacious lounge area to host friends! She did mention that the property had just changed management companies so they were undergoing some changes. I was hesitant because of the changes but Susana reassured me that it would still be a great place to live and they were upgrading their security to ensure improved safety and security measures including fire alarms and systems and having a security officer on property in the near future. I appreciate safety above all having been a victim of theft before so Im SUPER glad theyre making adjustments! This is definitely my top place so far especially because the location is so central and quiet!

  • Review 28 (2023-08-10 - Rating: 5)

    Im happy living here! The leasing staff is nice, friendly and always willing to help with any questions or concerns. Both Sunita and Esbeidy provide exceptional customer service. Sunitas kindness and responsiveness are truly remarkable. She consistently wears a smile, demonstrating great patience and helpfulness at all times.

  • Review 29 (2023-11-09 - Rating: 5)

    Living here has been great. I’ve had no issues and the community is fairly quiet. The only thing I wish was operational at the time of move in is the freight elevator. That would have made things a little easier.

  • Review 30 (2016-02-17 - Rating: 4)

    These apartments are in a great location, close to the Galleria and Memorial Park, with access to the major highways to help you get anywhere you want to go quickly. I love that they have regular community events to encourage people to get to know their neighbors, and the food provided at these events is superb! The gym is small but it has everything you need to stay in shape and the pool is very picturesque. I have a small dog and really appreciate the fact that there is plenty of space to walk him and even a cute little dog park where he can run off leash. The apartments are very spacious and feel quite luxurious with nice counters and very soft carpeting. The kitchen has plenty of cabinet space and very nice appliances. The washer and dryer work very well and are not overly noisy. I also liked the fact that there is a big garden tub in the bathroom, and a huge walk-in closet which has lots of space to store everything (hanging and shelf space). The only downsides are that we can constantly hear our upstairs neighbors walking around, and some of the features have not held up well (paint chipping, and flooring getting scratched very easily). Also the freight elevator has been out of service for over a month now. Overall, they are great apartments.

  • Review 31 (2024-09-14 - Rating: 5)

    Liz and Luis are amazing and are always helping out with my time living here at Atsor. Will renew!!!

  • Review 32 (2024-04-01 - Rating: 5)

    Apartment hunting , management was super helpful and friendly. Went above and beyond call of duty . Lizet worked with my family and I, toddler and pup included, with answering all of my questions I had.

  • Review 33 (2022-07-18 - Rating: 5)

    I’ve been here since January 2022 and I’ve had no complaints. New Management came in around May and made the place even better. The office staff is top tier professional and very helpful. I would recommend anyone fond of the area to move into Astor Tanglewood. Also, I love the added sound of the water fall from my apartment. ☺️

  • Review 34 (2018-07-15 - Rating: 5)

    We love this place because Brandon at the front desk is the best and absolutely amazing. I think our dog loves him more then he loves us. He knows us by name, tells us when we have packages as we walk by and helps us with all the small things like when we lose our keys and the office is closed. He has even volunteered to walk our dog for us when we were stuck out of town and he keeps special dog treats in his desk because our little guy has a sensitive stomach and can’t handle the free treats they provide. He has truly made our stay here enjoyable. The apartment itself is nice for the price. You can’t beat the price per square foot this close to the loop and still have a nice apartment. There is a little more dog poop than I would like when they run out of the free bags, but they allow any sized dog which is perfect for us. Typically, our maintenance requests are handled within a week. All in all, it’s great for the price and as long as they have people as nice as Brandon working here, I can’t see us moving anywhere else.

  • Review 35 (2017-09-08 - Rating: 4)

    Astor has been home for us for 10 months now, the apartments are nice, upscale and fairly clean. Management has done well with keeping the courtyards free of dog waste - that was a major concern at nearly all the buildings we looked at before selecting this one. Some owners continue to let their dogs pee on the parking garage stairs which is incredibly ignorant but I dont know how management can solve that without physically being there. Location is incredible, close to Galleria and great restaurants in the area and very close to Memorial Park. We are one block off of the busy road so its pretty quiet back here. Maintenance is fantastic and the front office, Kristen, Branden and Jeff are very professional and care about what they do.

  • Review 36 (2024-04-01 - Rating: 4)

    I love my apartment at Astor Tanglewood and I have been living here for over 5 years. The property was sold by Millcreek to another leasing company and the transition was not smooth at all!! I was considering moving but finally the new management company hired a property manager, Lizet, who started making a difference. The hallways are clean, the garage is clean and almost all my maintenance requests are completed same day or next day. Lizet is effective, she is a great listener and she is fair. I decided to renew my lease another year because of her. Things are getting better at Astor - thank you Lizet.

  • Review 37 (2020-02-26 - Rating: 5)

    Moved here a few months ago and we are totally loving our place. The apartment complex is perfectly located close to freeways, shopping areas and restaurants. The location is really peaceful and safe, but what we love the most about this place is the staff. They are all really helpful and attentive, making the place feel homey. Oscar was really helpful with our move here, he made the entire process feel seamless. I would definitely recommend making this community your home if you are in the market.

  • Review 38 (2021-07-09 - Rating: 5)

    OMG!!! Oscar is AMAZING! I have been living here for 3 years. When my lease, was up he helped me to make sure I wasn’t homeless and paying too much out of pocket for a place. He helped me to locate a perfect spot in Astor and kept me updated every step of the way. The whole Astor team are great! Maintenance is done quickly.The location is phenomenal. You are close to the Galleria, Memorial park and close to major freeways. But yet a bit far from the Galleria traffic.

  • Review 39 (2019-10-19 - Rating: 5)

    Ive lived at Astor Tanglewood for almost 5 months now and I love it! Chass and Grant are super friendly and helpful. The maintenance staff are quick and efficient. They work very hard on keeping the complex clean and functional. And you cant go wrong with the pool, gym and amazing location!Ive had such a positive experience here. They hold my packages when Im gone. They fixed my bathroom sink right away when I had a little problem. And so far I havent had any problems with the other residents. Id highly recommend this place to anyone!

  • Review 40 (2022-05-19 - Rating: 5)

    This is the best place to live. Laticia and Ryan have been absolutely amazing and accommodating. Not only am I new to the building, I am new to Houston and they have been quite the welcoming committee and have made my transition very smooth and seamless. I recommend this building to anyone looking for an apartment. Not only because the location is premium but the staff here are phenomenal and you will enjoy every moment of you life here,.

  • Review 41 (2024-09-14 - Rating: 5)

    Its a very nice place here. That employee Luis Andrade made the experience so much easier; overall a very nice place.

  • Review 42 (2023-01-26 - Rating: 5)

    Jennifer has been so helpful & accommodating to our needs. We’ve had a few issues come up and she really took initiative & helped us get squared away. I definitely recommend this apartment complex & ask for Jennifer for direct assistance she’s amazing and so professional!

  • Review 43 (2019-04-16 - Rating: 5)

    I have been a resident here for over three years and I love this apartment complex. The location is ideal and I love that memorial park is just down the street and the Galleria Mall is only a 5 minute drive! Some of the reviews below are surprising because even with the minor issues I have had the leasing office has always been quick to fix them. There will never be a perfect apartment complex but I have to say that this complex has been my favorite so far!

  • Review 44 (2023-04-09 - Rating: 5)

    We really enjoy living at astor tanglewood since 2017 . The new office team has been great to work with. The leasing assistant sonita has superior customer service. She is kind and responsive. Always with smile and very patience and helpful.

  • Review 45 (2024-09-14 - Rating: 5)

    Had a wonderful experience touring with Luis he went above and beyond getting me all the information I needed 10/10🙂

  • Review 46 (2020-03-02 - Rating: 5)

    I moved in just a few weeks ago, and I have loved it so far! I really enjoy the location, and I also feel safe here. The staff here is also amazing! Oscar made the whole moving process easy. He has been and continues to be super helpful and is always willing to answer any of my questions. I definitely recommend living at Astor Tanglewood Apartments!

  • Review 47 (2021-12-23 - Rating: 5)

    I have just moved it a few month ago and I am very happy. All my concerns are addressed in a timely fashion and manner . Leasing office crew is always there when I need them. My place is spacious and beautiful. The location is great! I recommend!

  • Review 48 (2022-06-11 - Rating: 5)

    Ive recently moved in right before new management. Lets just say it was unresolved issues regarding the old management that was not communicated to me. Esbettie in the office was great with explaining things to me regarding a balance I was not aware I owed. She was patient and very understanding. I love my stay here at Astor Tanglewood.

  • Review 49 (2022-11-17 - Rating: 5)

    Amazing staff and community!! Everyone’s experience is different but I love it here because the place is always clean! Also I lost my keys 2 days ago and because I didn’t want to pay the fee I didn’t have keys for that whole time lol anyways I came today to get a new set of keys and I found out that not only did someone in the apartment building find it but they also turned it in and the office gave it to me I am so excited and appreciate!!! Thanks guys!!!

  • Review 50 (2021-04-22 - Rating: 5)

    Great apartment to live in! Oscar really helped make the move into this place easy. The areas around the complex are always kept clean, they vacuum often, and the place generally smells good. I would recommend this place to anyone.

  • Review 51 (2018-08-07 - Rating: 5)

    My wife and I have lived at Astor Tanglewood for three years and the staff and building have never been better! Chassity, Jeffrey and Brandon are out of this world helpful and responsive to needs of the residents and the building.We first met Chassity when she worked at this building for the previous company. When our a/c went out a few years back, she took ownership more than the manager at the time to take care of us. She handles her business with more than just professionalism, but also humanness.While the previous management (different company) often delayed repairing or improving the building, this is not true with this team.Chassity focuses on retaining her existing residents by being responsive to their needs rather than assuming residents will stay just because they dont want to move.Some negative reviews have been placed here by some residents whom constantly have sour faces over EVERYTHING to EVERYONE.Rents havent been raised in 2 years and the company offers incentive to renew your lease. The locations is excellent and the amenities are outstanding. If you are considering a building in the Galleria area, stop here first!

  • Review 52 (2024-09-14 - Rating: 5)

    Luis made the tour so smooth and easy to understand was happy to help in any way!

  • Review 53 (2020-02-26 - Rating: 5)

    I recently moved in, but it feels like I’ve been here so much longer. Everyone that works here is so great! Especially Oscar! He made my move-in process so easy and streamline, and is always available to answer any of my questions. What is particularly special is how Oscar and everyone in the office are so helpful and willing to do anything they can to make my life easier. Astor Tanglewood rocks!! :)

  • Review 54 (2019-09-14 - Rating: 5)

    Leasing and move in process was smooth and easy. Oscar and the office were beyond kind and helpful. The apartments are clean and well kept with a swift response from maintenance when something goes wrong! 10/10 would recommend!

  • Review 55 (2018-07-20 - Rating: 5)

    I have called The Astor home for 2 years now. The best part of The Astor is the staff particularly Brandon Williamson. He is helpful, remembers your name and unit number, and is pleasnt to work with. I have had the very opposite experience at prior Apartments in Houston where the front office is terribly unhelpful and gets annoyed when you have a package. Brandon is great to work with doesnt give attitude.One quick story. I forgot my phone and needed to make a phone call and he was willing to give me his for what ended up being a good 30 minute phone call. Not many people would be willing to give someone their phone especially that long.The rest of the staff is wonderful, but Brandon seems to be there a lot and is really great!!!

  • Review 56 (2022-09-20 - Rating: 5)

    Angela (manager) is a great professional and very helpful. She went above and beyond to make me feel like a resident (member of the community) and showing me all of the details and even include my GF in a video call. She is awesome - as she says - this is a cozy and quiet community - just the way we want it! - thanks

  • Review 57 (2022-07-12 - Rating: 5)

    I toured the property with a lady named Angela she was great . Really clean nice property . Loved the unit she showed me and I plan on leasing there.She made me feel like Astro at Tanglewood should be my future home.Thanks for making my decision easy.

  • Review 58 (2021-01-03 - Rating: 4)

    I’ve lived in Astor Tanglewood since July 2020, and it has been a great experience so far! Be in apartment amenities are fabulous, maintenance is prompt, and Oscar has been an excellent liaison between residence and the leasing office. My only disclaimer is that as of late there have been rolling power outages, but I’m certain that’s with the city of Houston rather than Astor Tanglewood. Keep it up y’all and thank you!

  • Review 59 (2022-06-30 - Rating: 5)

    Stopped by to look at an apartment. Definitely going to lease the unit. Office amenities were clean and the staff was professional. The atmosphere was great. A huge thank you to Angela and Luzelizabeth for making it great experience.

  • Review 60 (2019-08-30 - Rating: 5)

    Great experience with Astor Tanglewood. When I showed up inquiring about a place I was impressed with the price, location, and staff. Grant helped me throughout the whole process. He was very professional and he was very authentic. What I was impressed with the most was when I brought up the reviews. Though the reviews were great already I talked about how I couldnt help but notice the small bad ones. Grant was knowledgable about the those specific reviews and was quick to put my concerns to rest as he was able to tell me the steps they have taken since. I walked in on a Tuesday and was given the keys Thursday for a Friday move in and Grant has been accommodating to every request I had and is quick to follow up (via email). I will leave a follow up review in the coming months. I dont leave many (or any reviews at all) but I had such a good experience and I hope my experience helps someone else. Before going with this location I had previously looked at 10 other locations.

  • Review 61 (2017-05-10 - Rating: 5)

    Moving to the Astor Tanglewood has been a great decision. The building is in the perfect location Uptown and yet in a very quiet area. Most importantly, the management team is the best Ive ever come across! Kristen, Brandon, and Jeff especially are so approachable and absolutely amazing! Would highly recommend the building!

  • Review 62 (2019-03-05 - Rating: 5)

    Jeffrey is fake nice, dismissive and does not follow up. He came across like he wanted to deter me from leasing there. Good job Jeffrey! You were trained well. Maybe Astor was at their black people limit.That’s how I felt ! I Will not be back ! 👍🏾Part 2Today I received a call from the property manager Chassity. I appreciate you being concern about my experience at The Astor apartments. You were patient, polite and professional during our discussion. Thank You ! for following up Chassity, I valued the time you took to hear my perspective and better understand my experience.**5 stars for professionalism and follow up**(I apologize if I misspelled your name.)

  • Review 63 (2024-09-14 - Rating: 5)

    My move in was simple and Luis and Liz were great

  • Review 64 (2021-07-23 - Rating: 5)

    I’ll start by saying that Oscar is EVERYTHING! He’s so personable, knows all the residents by name, and ALWAYS goes above and beyond. Oscar is truly the shining star of Astor! Astor is centrally located in its own little nook near the Galleria but w/o the Galleria traffic. All the hotspots are just a short drive. I highly recommend!

  • Review 65 (2022-06-30 - Rating: 5)

    Amazing experience! Luzbeth and Angela we’re so helpful and very patient answering any question I had. The apartments are super clean and pretty! Moving in next month I’m so excited!! Thank you so much Luzbeth and Angela!

  • Review 66 (2022-12-13 - Rating: 5)

    Excellent place to live. Units are very spacious, clean, and well maintained. Office and maintenance staff are great and very respectful and helpful. I would definitely recommend friends and family here.

  • Review 67 (2017-06-19 - Rating: 5)

    I recently toured this property with my boyfriend and we love it! The guy that helped us, Brandon, was very informative and answered all of our questions. We specifically love the fact that the property is kind of in a secluded neighborhood, instead of off a major street. I can imagine the noise level to be at a minimum. Also, I like that everything looks basically new. With Astor Tanglewood being in Uptown, near great restaurants, shopping, and close proximity to 610, 10, and 59, this is definitely at the top of our list! Thank you again Brandon for all the help!

  • Review 68 (2021-07-17 - Rating: 5)

    I have only lived at Astor for two months and I am very happy to be here. The office staff is great, the grounds are beautiful and I feel very safe with all of the security. My dog loves it too!

  • Review 69 (2017-06-23 - Rating: 5)

    Let me start off by saying, I NEVER leave reviews! But I had to leave one this time. I toured these apartments not long ago with my boyfriend. The guy Brandon that help us was so nice and helpful! He was very informative, polite and Patient because I am so indecisive. Lol. The alartmensts are really nice, and inexpensive. If you are looking to move here ask for Brandon! He is awesome!

  • Review 70 (2022-09-01 - Rating: 5)

    I’ve been working with Angela since Avan took over. She’s been very helpful and accommodating. Everytime I’ve brought up something to her or needed assistance with my apartment she took care of it immediately.

  • Review 71 (2022-10-18 - Rating: 5)

    I found my new home at Astor Tanglewood, office staff was beyond helpful and friendly. Made my leasing experience effortless. Community was clean great amenities just what I was looking for.

  • Review 72 (2022-06-30 - Rating: 5)

    Had an amazing experience, Luzbeth & Angela were super helpful in answering any questions I had. They were really professional & sweet as well! Felt really welcomed coming into the building & they gave me an amazing tour. 10/10 recommend !

  • Review 73 (2019-05-31 - Rating: 5)

    Been at Astor for 2 years now and it is an amazing place to live! From the great facilities to the awesome staff. Highly recommend it and super grateful to Chassity, our community manager, who always goes above and beyond to make our lives easier.

  • Review 74 (2023-05-05 - Rating: 4)

    I just moved to Astor at Tanglewood although I don’t know to much my experience so far has been pretty awesome the staff in the leasing office was amazing and very helpful (Sunita and Betty ) looking forward to my adventure here and will post an update after a few months … Over all very nice complex at a great price point

  • Review 75 (2023-06-28 - Rating: 5)

    The process has been amazing. The communication and everyone involved made it very easy. Altogether I had a great experience with a lot of informative tips and helpful staff.

  • Review 76 (2020-08-08 - Rating: 5)

    Really convenient location to galleria area and the building is well-run and very pet friendly. Particular thanks to Oscar Lara in the leasing office for always being available and responsive to questions and going out of his way to help residents.

  • Review 77 (2019-03-06 - Rating: 5)

    I just signed a lease at this location and I want to tell you that Anna Dorley, Leasing Consultant as provided amazing customer service. She even offered to come to work earlier, so I could get the keys to my apartment. I am looking forward to live at Astor Tanglewood - Joao Gomes

  • Review 78 (2023-07-06 - Rating: 5)

    The leasing staff and manager are so sweet and good at they job they even work with you if you having problems around your unit or your stay i love my stay here :)

  • Review 79 (2023-12-20 - Rating: 5)

    Everyone is so nice and friendly. Shelly is a Sweet Heart ♥️. The place is so nice and clean and beautiful 😍. Make sure you ask for Shelly !!!!!

  • Review 80 (2018-02-22 - Rating: 5)

    We really enjoy living here. It is a great complex. The staff and people that live here are very friendly. The staff does a great job of always finding ways to improve and make it a pleasant living experience.

  • Review 81 (2016-09-01 - Rating: 5)

    Amazing I really miss Kristi but , All the staff is great the only downside was the RESERVED parking I paid for monthly . People just dont adhere to it. I have and will continue to recommend this beautiful property. Ill miss you guys Thanks

  • Review 82 (2016-04-29 - Rating: 5)

    Great place to live. Close to 610 and I-10 Freeways. Staff is always approachable and attentive. Maintenance request are always taken care of within 24 hrs. I would definitely recommend Astor Tanglewood.

  • Review 83 (2022-12-13 - Rating: 5)

    I visit Astor Tanglewood today. The staff here is attentive, the grounds are extremely well kept and the community is very inviting. The rent is extremely reasonable. Pet friendly!!!

  • Review 84 (2022-06-01 - Rating: 5)

    Im giving a 5 star review because i love the location the cleaness the attention of the apartments i been living here for the past 2 years but its been nothing but greatness.until recently the alarms been going off were my concerns may start with the new management.I will give management the opportunity to settle down for another week before i change my mind.And also instead of judging the new management we should be working together and report any issues that involve the alarms to sound such as people smoking close to the buildings.

  • Review 85 (2022-05-15 - Rating: 5)

    Amazing, caring and attentive management! The property is beautiful, maintained with great care inside and out, has great amenities- the pool and the dog park are my favorites!

  • Review 86 (2022-07-30 - Rating: 5)

    I lived at Astor for a little over a year before relocating for work. It was a perfect location, the office staff is friendly and informative, and I appreciated the responsive maintenance team!

  • Review 87 (2024-05-12 - Rating: 5)

    Very nice place, Cecilia was wonderful and helped us a in finding our new home.

  • Review 88 (2017-01-14 - Rating: 5)

    Beautiful & luxurious mid-rise located in Tanglewood. You can get some really nice views from this building as well. If youre in the market for a new place and are interested in this area, check them out.

  • Review 89 (2023-12-12 - Rating: 5)

    Shelly helped me through the leasing process; staff and people that live here are really friendly.

  • Review 90 (2022-10-21 - Rating: 4)

    Today I was visiting with a friend and I liked the apartments, the common area of ​​the beautiful pool. Im sorry the cold came. but I love this complex.

  • Review 91 (2022-10-18 - Rating: 5)

    Great location! I love the management staff! They are so friendly and attentive to everyones needs. Maintenance requests are handled in a timely manner.

  • Review 92 (2022-11-01 - Rating: 5)

    It is a pretty nice building, I love the apartment and the location is great. The staff is very friendly and helpful.

  • Review 93 (2022-09-01 - Rating: 5)

    Angela was extremely professional and accommodating in helping me understand my rent and utility charges. I love living here!!

  • Review 94 (2022-07-12 - Rating: 5)

    First wanna say how pleased I was with my tour with Ms AngelaAnd loved it and glad to say I found my new home. Excited to be moving in soon

  • Review 95 (2022-01-27 - Rating: 5)

    Just moved in, I love it honestly , it’s out the way ..clean .. and Laticia and Ryan both have it looking good and take care of us with anything that’s neededDefinitely a great property😏

  • Review 96 (2022-11-11 - Rating: 5)

    These apartments are super polished and management is on top of their job. Definitely recommend.

  • Review 97 (2020-11-15 - Rating: 5)

    We just moved to Astor Tanglewood. The whole process was easy! Oscar was really nice and helped a lot. So far we are satisfied with Astor Tanglewood.

  • Review 98 (2024-03-30 - Rating: 5)

    Sunita helped me with my move out…staff and all people in office are very friendly

  • Review 99 (2023-07-07 - Rating: 5)

    Miguel has been a much needed change at this property! I hope he gets to stay!

  • Review 100 (2022-12-13 - Rating: 5)

    Thanks to Ms Torres we found our new home. We are moving on the 19. Love this property.

  • Review 101 (2016-02-23 - Rating: 5)

    Good location, beautiful apartments, very friendly neighbours, tasty coffee and tea and of course great events for neighbours)) I hope it will be better and better.

  • Review 102 (2022-06-11 - Rating: 5)

    The new manager Chandis is exceptional! She is very friendly and helpful.

  • Review 103 (2022-06-01 - Rating: 4)

    Management please fix fire alarms…. Other than that I love my apartment, the location and all the ammenities.

  • Review 104 (2021-09-29 - Rating: 5)

    I toured this property with a friend (I’m not moving friend is) and I was so impressed by the staff and tour! I will definitely be back when it’s time for me to move!

  • Review 105 (2023-06-29 - Rating: 5)

    Great property Miguel was very helpful and provided a great experience and answered all my question during my showing

  • Review 106 (2022-10-20 - Rating: 4)

    Management has been very helpful and responsive to any issues that have risen, thank you especially to Esbeidy!

  • Review 107 (2024-04-01 - Rating: 5)

    Management was helpful and are always working on the issues. All solved.

  • Review 108 (2023-04-09 - Rating: 5)

    Jennifer is the best! She is making the property so much better.

  • Review 109 (2022-06-01 - Rating: 5)

    Staff is very courteous and attentive love the new management team I give it a 5star 👏

  • Review 110 (2018-04-25 - Rating: 5)

    Leaving this at a 5 for all the great service.Thanks for getting back to me on my check and the complications with cashing a check with two names.

  • Review 111 (2022-10-10 - Rating: 5)

    Best custumer service,amazing apartments 100% remended.

  • Review 112 (2024-04-24 - Rating: 5)

    Great service , beautiful apartments

  • Review 113 (2023-06-30 - Rating: 5)

    Love my new place! Central and yet quiet place.

  • Review 114 (2020-08-16 - Rating: 5)

    The guy who handles the packages. Hes Mexican American is very rude to package handlers.

  • Review 115 (2022-10-12 - Rating: 5)

    An amazing complex always meeting my expectations, thank you Astor !

  • Review 116 (2023-07-07 - Rating: 5)

    Great experience looking forward to move to that community

  • Review 117 (2023-05-05 - Rating: 5)

    Esbeidy is the best ! Excellent customer service.

  • Review 118 (2023-04-09 - Rating: 5)

    Jennifer rocks! Love her!

  • Review 119 (2022-09-23 - Rating: 5)

    I receive a excellent service from the supervisor.

  • Review 120 (2023-08-11 - Rating: 5)

    This is an incredibly well situated complex.

  • Review 121 (2023-04-08 - Rating: 5)

    GREAT PROPERTY. Love the staff

  • Review 122 (2023-04-28 - Rating: 5)

    Very nice property.

  • Review 123 (2022-10-19 - Rating: 5)

    Nice, comfort and luxurious place

  • Review 124 (2021-09-26 - Rating: 5)

    Great staff. So helpful.

  • Review 125 (2022-09-01 - Rating: 5)

    Angela is amazing!

  • Review 126 (2022-06-04 - Rating: 5)

    Very good place

  • Review 127 (2022-10-18 - Rating: 5)

    Great service!

  • Review 128 (2022-01-19 - Rating: 5)

    Great staff!

  • Review 129 (2022-10-18 - Rating: 5)

    Great experience

  • Review 130 (2020-05-30 - Rating: 5)

    Great Team

  • Review 131 (2022-10-19 - Rating: 5)

    I was looking at my options to move and the truth is that I really liked this condo. The common areas and layout of the apartment are beautiful. And in a super central area near Galleria Mall.

  • Review 132 (2022-10-19 - Rating: 5)

    The attention of the administrative department is very attentive and helps you with everything, the apartments are beautiful, spacious, comfortable and very well distributed, recommended one thousand percent!

  • Review 133 (2022-10-18 - Rating: 5)

    The place is super comfortable, and beautiful. The apartments are elegant and very comfortable.

  • Review 134 (2022-10-18 - Rating: 5)

    I was looking at the facilities since I am looking to move and it is good, the area is central and accessible to everything, I loved it…

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