The Brooklyn at 9669

Located in Houston, Texas

Address: 9669 Forest Ln, Dallas, TX 75243, United States

Phone: +1 972-644-2445

Rating: 2.1

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Fitness centre
Pets welcome
On-site parking
Dogs allowed

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2018-11-20 - Rating: 5)
I have been living here for almost 4 years now. I have never ever felt respected and well-treated by the previous staff and management. It was nearly impossible to meet with the office manager in person in terms of having any complaints. For the first time in a long time I feel respected and very well treated by the new friendly faces staff whenever I stop by. Also, I am very impressed by and happy to have Victoria McCoy- the new retention manager among the new wonderful staff. Whenever I stop by, she welcomes me with a smile that makes me feel I really belong to this community and makes me wanting to come back over and over. Not like before. I really hated stopping by the leasing office. She is really great at multitasking as she works with a person and welcomes the other one and making everyone there happy. Managers always sit behind their desk in a closed door-room, but she broke this rule and always stands at the reception area to help people and welcome others. I can go on and on and it will not be enough to type down how wenderful she is and the new management as well. I deeply recommend this place now.

Review 2 (2018-03-22 - Rating: 5)
I love living here! I just moved in my leasing agent Fares was amazing & made my move in so easy! I recently had my kitchen light out & when I informed Karla she took care of me the same day!! Take in mind they have over one thousand apartments so for her to take care of me & my neighbors so quickly is amazing! She sure knows how to run that office! Thank you to the whole staff for being so kind! I love my home!

Review 3 (2018-11-21 - Rating: 5)
Victoria McCoy in the retention . Vineyard at Forest edge is a place to be and to live. 3 yrs is like yesterday. The staffs is wholesome. Very welcoming set of people. My neighbors are very pleasant. I recommend everyone to come in and have a taste of secured security and a pleasant environment.Vicky, is one best staff you must meet. Always there to solve issues. Love you all.My review wont be complete if I do not give a 5 star kudos to Patty, the manager behind the scene of all the excellent human relations and prompt attention to issues at the leasing office.Happy Thanksgiving and Merry Christmas in Advance.

Review 4 (2018-03-07 - Rating: 5)
Great staff, always very helpful! They are always helpful, and someone is available in the office during office hours. Any maintenance requests I had were always addressed immediately. Thanks again guys!! As far as the crime, Ive never personally experiences any crime, nor have I heard of any. I feel safe as a single parent it’s hard for you to find a place to call home and feel safe and Vineyards at forest edge makes me feel safe. They even offer an after-school program for my daughter so that is convenient for me since my working hour are 7am to 5:30pm so my daughter attends the program until I make it home😊 I love the renovations that they made on the fitness center!!! Thank you, guys!!! I’m renewing my lease this coming April!!!

Review 5 (2016-03-07 - Rating: 4)
I am a long time resident here at this property. I am truly pleased with the new management that is now in charge of running the apartments. They are doing an overall excellent job compared to the previous owner and management group. They truly care about their residents and apartments. I have also noticed that there are a lot of changes being made to the property both interior as well as exterior. I have renewed my lease and look forward to another year here cannot wait until they open up the pools!

Review 6 (2019-07-13 - Rating: 4)
Vineyard at Forest is definitely my home. I have lived here with my family for 11 months and it has been wonderful. Never had my work order delayed, always prompt in responding to my complaints. Just few weeks of moving in here my burner stopped working and it was fixed the following day mainly because the maintenance man on ground was busy with another thing in some apartment. Just a few days ago my AC stopped working and the office was closed for the day i didnt call the maintenance line but reported the following morning and it got fixed in less than 30 minutes. Its a pity i have to move out at the expiration of my rent because i need a bigger space for me and my family i honestly wouldnt have moved if they have 3 bedrooms here. All well and good but i have a suggestion on the repainting of the apartments, a better paint should be used especially in the bathroom tub area. Thanks for making my stay here worth the while.

Review 7 (2018-11-29 - Rating: 5)
Victoria McCoy in the retention officeI have lived here for a year now and I honestly have nothing bad to say except for the fact that the leasing/residents office is always busy. Other than that i love love love my apartment space and there are no parking issues nor any issues with my neighbors. And Victoria is very super nice and professional! 😁

Review 8 (2016-04-07 - Rating: 5)
Love, Love, Love my new loft apartment home! The location is perfect! The Maintenance Staff are all superb! Property is clean and well-maintained! Last, but not least; the Management Staff are all wonderful! Excited about the new & great changes that are being implemented to improve the property! Thank you, to the entire staff at The Vineyards at Forest Edge, for working so hard and making this THE PLACE to live in Dallas!

Review 9 (2018-03-16 - Rating: 5)
I have been living here for almost 3 months and everything has been great! My neighbors sometimes are a little loud but cant do anything about it!!! Maintenance has been up to date with my work orders requests, and the office staff is so kind to me. Would I refer my family or friends here? Absolutely!!!

Review 10 (2018-09-16 - Rating: 4)
I will be back to put the leasing agents name in here got to give her props.UPDATEAs of 09/15/2018 I can see better days because of the new leasing agent hired and place to work at the Vineyards -Forest Lane that things are beginning to look a lot better. I was given an illegal eviction for the month of August. So needless to say when the young lady came to the door I was already on 10. But to my surprise she calmed all that down and asked if I had receipts and of course Im like maam not again we just left your office last week going over all of this. She explained that she was new and that she was there to help. Im like yeah right. Again she asked may I see your receipts I showed them to her and she agreed that all rent for August had been paid she explained that there had been a few changes in the Office for the better and to please let her try to assist to clear up the issues and help me out. She apologized for all the unnecessary charges and fees accumulated on the account due to miscalculations or just poor training (I said that not her). But she was very understanding as to what I have been thru with the apartments since move in date of 11-4-2017. I explained to her that I was fed up and ready to move out immediately. She stated that if I can get this corrected would you be will to stay. I stated sure, since I been here the only issue Ive ever encountered is with -over charges/maintenance, but I now have new faith and trust that all will be work out. I am seeing a few changes being made to the property and hope that all continues to go up from here for the Vineyards. Stay Turned everyone for as long as I am here I will keep you up on whats happening here at the Vineyards. With the new changes coming about I can now feel good about referring people to live here.My son wanted me to post this for him. He says he just cant get any rest from the staff and that they keep requesting extra late charges every month. So he just want others to know what to expect if you move here: (1) Thought this would be a great place to stay. However it has been hell since the 1st month. He moved in at the end of last year and before he could complete his 1st full month he received a lock out notice from the office advising him that he owes a balance and to pay within 2 days or locks would be changed. However he didnt owe anything he had just moved in and rent wasnt due until the next month. (2) Received a false lease violation for an incident that happen a month before he moved in. He had to explain and prove to the staff that he wasnt involved and knew nothing of the incident. (3) Steadily receiving late charges for Utilities but have not received an invoice for any utility bills (except electric - provided thru another co. ) since hes been there. Im just saying I would like to see an Invoice from the Utility Co. which shows of a break down of my utility usage, such as how many gallons of water have I used and such. Not just an amount the staff has produced. (4) He just received a mail box key after living here for four months and requesting a mail box key each time he went into the office to pay rent. Now Im not going to set here and at like rent was never late, however he has been making every effort to make sure his rent and late fees where paid up in full and even with him paying over last month and pay the rent in full on the 4th of this month he is being told that he has a balance of 3 hundred plus dollars in which he is still fighting against. He explained how nice the staff was when signed the less and paid over 1100.00 for move in but now that he is in he fells like they are doing everything the can to get him out. He is just a young man with two children trying provide but is tired of having to take time off to deal with this.

Review 11 (2016-08-26 - Rating: 5)
Leasing Office Staff are hard working and willing to help accommodate you in finding your next home. The Leasing staff also can speak Spanish. The security company they have is the best I have ever seen. I feel very safe coming home from work late. When I know they are walking around enforcing all rules and regulations.

Review 12 (2018-08-29 - Rating: 5)
I’ve been a resident at the Vineyards for a while now. I have to say I was looking to move but the new staff is truly motivated to fix issues and were very helpful. I use to complain to the managers regularly about issues and nothing was fixed. I can say they have made changes in the office and with maintenance and I’m very happy and will be staying.

Review 13 (2018-03-07 - Rating: 5)
I moved in Feb.1, 2018 Absolutely LOVE my Two Bedroom Town Home...It is so spacious and love the black appliances and hard wood floors. So convenient to my job and my daughters school love the Richardson ISD,I had a wonderful experience from the initial visit to my move in. Everyone in the office was so helpful and so eager to accommodate my needs with two bedrooms/two baths and full size washer/dryer connections and 24 hour fitness center. This is the place to live love that they have Security onsite as well.

Review 14 (2017-03-31 - Rating: 5)
I am living here since last two months. This place is home to me 😀. Management is very supportive, apartment and area is very clean and security is tight. I often use the apartments gym, I love playing soccer in indoor area. Finally, I would highly recommend living in these apartments.

Review 15 (2018-03-07 - Rating: 5)
Ive been living at Vineyards at forest edge going on 4 months and its dope and lay back apartments. My rent is well worth living here. I picked an upgraded unit and its the bomb...! Ya need to come see them.I love the after school program they offer the kids and did I mention its FREEEEE that sounds crazy But its true. Im a single dad and daycare can be really expensive for me Specially with 4 kids. This apt complex has helped me financially and i am so thankful.I started to read over all the reviews and cant believe the stuff people would put on here. I think people just talk out of anger. I have seen so much people get kicked out from here but im sure for not paying rent, We cant blame the office staff for doing there job. I work for a tittle loan company and i feel bad for my clients when they cant pay there loan and we have to take their cars and Yes... We also have tons of bad reviews.All am saying is not to pay attention to so much negative reviews. I am only speaking for my experience. I would definitely recommend someone here. Specially for $400.000 referrals.

Review 16 (2016-08-01 - Rating: 5)
I moved in about 2 months ago, and Im very comtent with it. They have great customer service and helped me with all my move in questions ans process. My leasing agent was Lisa, she was very helpful and nice. My apartment was ready by the time that she gave me. And Im very excited about all the amenities that I have to use.

Review 17 (2019-12-24 - Rating: 4)
Hi am Jeanette I have been over here about 3 weeks and was told my apartment was ready to move in but unfortunately the same problem I had when I seen the apartment is the same problem now which is my stove doesn’t work and Christmas is tomorrow I have been calling about this problem and have been goin into the office still nothin. I really like my apartment despite what I have heard about it but I only have manor problems and can not get those fix. I don’t have a post office key and was told good luck on getting one really! I really need my stove fix and think I should be confiscated something cause this matter could have been taking care of be for Christmas so now I can’t cook for the holidays cause I have no stove. Am really hoping I can get this matter resolved cause I like said I really do like my apartment.😘

Review 18 (2017-05-16 - Rating: 5)
Im only giving a 5 star beacuse so I can grab your attention!!!!These apartments are the greatest of all times and look like sh**!!! They take forever to fix your necessities in your home where you live day by day!!!Their amazing people when they say theyll take care of your situation, but yet your still waiting for about 5 months when youll see a change. The new people here dont even comply to what business is. They lie to your face. Ive call corporate to complain and they dont respond to any of my calls. I go up to the office to ask a question that start with their attitudes. They discriminate towards African Americans because they dont speak English very well when they arent at fault. They just need their things fixed!!!! (And so do I!!!)There is A LOT I mean A LOT of COCKROACHES HERE!!!!! It grosses the hell out of me. I have about 10 friends at this complex and its in there apartments as well.They charge about $150.00 for your water bill. Just because theyre pipes have broken and have big ass leaks!!! So theyll go after everyone else to recuperate what they have lost! They have pools here when they dont even let you swim in them. The females that work in the office dress like prostitutes !!! So hey guys(men) if your interested go ahead and go after them because theyre usually flirting instead of HELPING!!Maintenance take forever to fix anything. I dont even think they know what the hell they are doing!!!!!The new manager on the residents side and her assistant are very Unpolite and think they know everything. Even the person who works the front desk.I own a business myself and I dont think I would ever treat tenants, clients, or customers the way they doThey should be the one that are always right. Or how about well do our best to see if we can resolve the issue, but noooo!!!!!!I dont recommend anyone to live here. To bad Im still here but leaving soon!I will be telling my friends that recently left and still here to write a review and I will be willing to show them how to do it because what they have to say and show isnt very nice.P.S. to the owner who supposedly responds will you please not. I know your not the owner so whatever you say I really dont care you just want to make your ass look good. If you really care about your complex you would at least get the right people to train these workers who are really unappreciated and want to make the other people lives miserable!!!!! Also, get maintenance worker who know how to work instead of being on their phones or sitting around please!!!!

Review 19 (2016-06-27 - Rating: 5)
This place is Fantastic! I have lived here for about 6 months. The new staff is wonderful. Martha is very helpful. I ask her questions and she goes beyond herself to make me feel welcomed. I accidently went to the Leasing side and Lisa was so helpful, she walked me over to the Resident side.The new signage looks wonderful.

Review 20 (2016-03-11 - Rating: 5)
Im a new resident and I very happy with their customer service. I loved my upgraded apartment, and the new management has been fabulous. Everything has been great and my wonderful leasing agent Almira was so kind and helped me so much, I thank the leasing staff for all the help very nice and friendly.

Review 21 (2017-08-18 - Rating: 5)
Ruben has been a super 🌟 in helping us move in. His kindness and professional attitude has been a plus in the Leasing Office. Our apartment is not an apartment, it is our HOME. No complaints here. It is a dream come true to be a part of a community.

Review 22 (2018-10-19 - Rating: 5)
Honestly, when I initially moved to the Vineyards at Forest Edge, I was disgusted by the service of the employees and the lack of organization within the property.About a month into my stay, I became extremely frustrated to the point that I was ready to call it quits, pack my bags, pay the fee to break the lease, and figure something else out.Having been at my breaking point , I walked into the office ready to politely charge the entire staff up, and tell them I was leaving and sewing if they refused to give my money back. Then, the unexpected happened, a woman by the name of Victoria McCoy pulled me into an office, in the midst of chaos throughout the building, and she, new to the company and the position, empathized with my frustration, immediately began to create a plan to reconcile the many issues, and simply requested my trust as she worked to clean up the mess we’d both walked into.It’s been 2 months since that experience and 3 months since the move-in, and I can say that I’ve grown to love and respect my Perfectfully Imperfect apartment complex.Here’s the deal and the real, if you’re looking for some fairytale in an apartment, the Vineyards at Forest Edge isn’t the place for you. However, if you’re searching for a place to startover, get by, and not be in over your head on rent and fees, then the Vineyards is for you. If you’re looking for an apartment complex that’s honest about their flaws and committed to changing the environment, Ora, and service portrayed then this is the place for you. Lastly, if you’re looking for a place to call home, and a retention staff that’s actually committed to making the best out of every situation and actually care about the tenants and their lives then the Vineyards at Forest Edge is definitely for you.When you go, tell them I sent you, and ask for Victoria McCoy - she’s the truth, and the girls she manages are, too.Also, the accountants, both Karla and Nately are Awesomeness, so either way you’re in great hands.Lastly, Rosemary is pretty cool, too, so when you’re applying, ask for her.#IKindaLoveMyApartments#AJSpeaks

Review 23 (2017-02-01 - Rating: 5)
The management team is correct. If its a flat rate water bill of $100, cool. I wash clothes like crazy. All in all, you had no major problem. When you got no answer on the phone, how come you didnt go up there? You didnt want anything done. All you wanted to do was complain. I hope that works out for ya

Review 24 (2018-08-21 - Rating: 5)
Ms. Vicky in the office is soooo nice. Ive never had any problems with my apt everything gets fixed on time. Im definitely renewing my lease. Dont listen to all the bad reviews

Review 25 (2018-10-14 - Rating: 5)
I want to send a special thank you to Victoria McCoy in the leasing office, she really went the extra mile to help me today. There was a mistake made in the information I was given (human error) and she reached out to her manager Vicky Uync to see what they could do to fix it. They worked together to resolve the issue and I was very pleased! Victoria is a sweetheart and has great customer service and a very pleasant personality. I Also want to thank Juan as well, for assisting me with finding the unit that would best accommodate my son and I. Thanks guys

Review 26 (2018-11-08 - Rating: 5)
Loving the girls at retention side, I told them about my maintenance issues, they contacted JoeLewis and send him over my unit... I was very pleased to see that one of the Manager was helping at the retention office. Vicky was very nice and she made me feel welcome. Thanks

Review 27 (2018-11-29 - Rating: 5)
Kaylee & Victoria Mccoy in retention & Gio from maintenance are the best employees ever. They get the job done and follow through thoroughly. This office needs more people like them. If you have a issue these are the 3 people to go to. Love love them!! Thanks guys for just being you!!!

Review 28 (2018-08-24 - Rating: 5)
Although there has been a recent change ir management, I’m highly pleased to be a part of this community! Karla in the resident office has been very helpful just like Luis who was our leasing agent when we first moved in! I give all the new staff FIVE STARS!! Ya are the best new staff! 🤩🤩🤩

Review 29 (2017-04-29 - Rating: 5)
UGh Ive been looking at places to move and this place seems so perfect for me and my roommate. However, these reviews are very mixed. I love what I see about this place and it seems nice but Im confused as to why people are making negative comments but yet have lived there for 2+ years??!! I feel like if youve been there that long... youre okay with how it is...right? Because a normal person would leave if its just sooo bad. But hey, thats just an opinion. I gave 5 stars because I wanted to post this and I dont live here....yet!

Review 30 (2018-09-10 - Rating: 5)
I just moved to the Vineyards at Forest Edge and I ha d a few issues with maintenance and Ms.Victoria McCoy is real professional and is very helpful and will get things done! Overall the apts are very quite and really close to both my kids school. So glad I moved over here!!

Review 31 (2017-09-05 - Rating: 5)
Valerie, I wanted to say thank you so much for your patience, understanding and your thoroughness. There should be more people like you that knows what theyre doing as well as love their job and the people in the complex. Your kindness and professionalism is a plus and I would recommend you to any and everyone. You helped me out a lot when I was down on my luck, I thank god everyday for the blessing of someone like you to bless me with a place to live. Thank you again

Review 32 (2018-10-04 - Rating: 5)
Chris the maintenance manger and Victoria McCoy retention manger were very welcoming. I enjoyed their hospitality and eagerness to help. I hope they keep it up. They made my day better.😁😁😁

Review 33 (2019-08-27 - Rating: 5)
Today during the rain when I come back to work I had a Broken window so I went to the office to tell them to send some one to fixe it after all the bad reviews I tough they were going to take for ever but after 2 hours I got a call from the office that the window was fixed great service I been here couple of months and every thing is great I love the apartment the out side like parking lots and some apartments need some maintenance and there is trash everywhere but I think if all the community work together and try to be cleaner every think will be better and get rid off all the tenants that doesn’t take care off the apartments Y’all should fix the apartment charge more so you can get rid off all that trashy people that live here

Review 34 (2016-08-22 - Rating: 4)
In love with my apartment! love all the community amenities specially the after school program for my girls since it works perfect with my work schedule!! I really recommend The vineyards:) Office staff are the best!

Review 35 (2016-05-17 - Rating: 5)
I have lived here for about 9 months. It has been a great place. The new management is much more superior than the previous management. I cannot think of anywhere else i would want to live and raise my kids than here. Thanks for all you do.

Review 36 (2016-05-17 - Rating: 5)
Amazing staff and property... i have lived here for 3 months and love it, from the beginning when walking through the door i was greeted with smiles and having someone actually wanting to help me, customer service is an A+ and my apartment is great i enjoy coming home after a long day at work they truly care about us residents i highly suggest you come rent here i am happy and have referred friends to vineyards at forest edge!

Review 37 (2018-11-29 - Rating: 5)
Victoria Mccoy from retention was a true blessing after having a hard end of the year. She has helped me tremendously on staying a resident at The Vineyards at Forest Edge. I am greatly appreciative of her help. She is the best!

Review 38 (2017-12-30 - Rating: 5)
I came in early November, and was greeted immediately with an outstanding warm welcome . Took a tour with This sweet lady Shamika Williams, she went over every fine detail and took care of all my concerns. Such a great place .

Review 39 (2018-10-30 - Rating: 5)
I am resident here at forest edge apartment for over a year they had a great Halloween party this past weekend and me and my kids had lots of fun . The staff was very friendly on Saturday.

Review 40 (2017-05-04 - Rating: 4)
I am completely confused...... I am currently looking for apartments to move in with my family and I saw these... naturally as a person after I view the pictures I look over the reviews. How is it that you have been here so many years and yet it is so bad and you rate it one star.? I mean, yal are actually motivating me to move here since yal have been here so long.Thanks. :)

Review 41 (2018-04-17 - Rating: 4)
I had been searching for a affordable clean and spacious 1br apartment for weeks paid deposits, app fees just to not be approved i called here and spoke with MRS.ROSEMARY over the phone came in the same day viewed a apartment and spoke with her she listens to details of what you are really looking for i sumbit my information and was updated on everything while waiting to be approved within 1 week i moved in the best decision i made because of her i was close to stop looking for a apartment she open my eyes my apartment is clean very big living room big walk in closet spacious room bar stool counter top and very quiet !

Review 42 (2018-10-04 - Rating: 5)
Victoria McCoy is sweet. I know things get crazy here at times. The property is big and there are alot of us. She is patient and gets things done in a timely manner. Thanks!!!

Review 43 (2018-11-05 - Rating: 5)
Occice the of side retention the in M Victoria is the most pleasant person in this side of the office. For every instance Ive had she was delightful to work with.

Review 44 (2018-08-25 - Rating: 5)
I am doing this review for VIctora McCay and Patty Gomez. They were very friendly and they assisted me in a very timely manner. Victoria was friendly patient and very helpful. Patty was friendly fast and efficient.

Review 45 (2018-11-02 - Rating: 5)
Victoria M from retention and my accountant Natalie are very great caring very helpful I just renewed my lease thanks only to these 2 ladies keep up the outstanding work you guys rock...THANK YOU FOR EVERYTHING YALL HAVE DONE ..BIG CHANGES IN THE VINYARDS ON FOREST EDGE

Review 46 (2018-10-22 - Rating: 5)
Victoria McCoy in the retention office has been so helpful I had so many maintence issues and i was able to come to her and get everything taken care of when everyone else turned me away,because of her i have renewed my lease for another 6 months!!!!

Review 47 (2018-12-06 - Rating: 5)
I am AMAZED by the amazing service that Karla Valadez has in the front office! She is an outstanding person in this community and I they are EXTREMELY BLESSED to have her! TRULY AMAZING! 10 STARTS TO YOU MS.KARLAV! 😎👍

Review 48 (2018-10-22 - Rating: 5)
Victoria McCoy from retention did a great job she helped me every single time I came in. She helped with any questions that I had she answered them and was a very big help and still is a great help for anything and always attend my help.

Review 49 (2014-09-26 - Rating: 5)
Well I lived there for 12 years and even though Im not living there I actually loved it , yes there was some problems with the apartments I used to live in but theres always a solution to everything thank you for the great apartments