The Abbey at Willowbrook

Located in Houston, Texas

Address: 8330 Willow Pl Dr S, Houston, TX 77070, United States

Phone: +1 832-756-9873

Rating: 3.8

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Business centre
Fitness centre
Pets welcome
Swimming pool
On-site parking
Dogs allowed

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-01-06 - Rating: 5)
I am impressed with Elijahs exceptional service in the leasing office at Willowbrook. My client was moving from out of town and Elijah ensured a smooth tour experience from start to finish. He demonstrated professionalism, knowledge and courtesy throughout the process. Elijah handled my client with care and provided thorough responses to our inquiries. His offer to pray with us and for us before concluding the tour was a heartwarming gesture. For anyone looking for a new place, Willowbrook is an excellent option and Elijah is an outstanding representative.

Review 2 (2024-10-14 - Rating: 5)
These are some very decent apartments. And management is beyond phenomenal! All the work around/inside they’ve been doing to really stands out and shows how much they care and appreciate their tenants. You’ll have to understand the progress they’ve made over the years to appreciate it.

Review 3 (2024-11-05 - Rating: 5)
Just toured here and these apartments are really cute/clean and quiet! Extremely friendly service. Elijah was very informative, personable and helpful. If you’re going to tour these apartments ask for Elijah! Everyone was very friendly though and I can tell living here would be peaceful and stress free

Review 4 (2024-08-18 - Rating: 4)
It has been pretty descent living here. It is pretty quiet and the staff is friendly.. The pool, (not the one by the office), needs tending to better. I get the locks are high to prevent children from getting in, but short people can’t even reach it to get in and enjoy the pool. The complex needs updating, especially the outside. They were supposed to update the inside of our apartment a year ago in July while we was on vacation and we moved all the furniture into the bedroom before we left and they still didn’t get it done. So we are living in an apartment that still needs updated while everybody else has been updated. Nothings ever perfect so I give them a four out of five.

Review 5 (2024-07-18 - Rating: 5)
I moved in about a month ago, Diana was nice and friendly during the whole process which went quicker and smoother than expected. During the recent storm we had here the manager put together food, drinks and snacks for us which I thought was very rare and extremely thoughtful. Mr. Felix has been helpful and friendly while resolving any issues before and after the storm I love that he was on the front line walking through to see the damage and what we needed as residents and helped with those issues

Review 6 (2024-07-10 - Rating: 5)
Moved in not to long ago.... and apartment is pretty quiet. I had one small issue moving in that was taken care of immediately. Move in process was very easy and fast if needed like it was for me. But this management team here is amazing. During hurricane Beryl they were here with us in the heat doing what they could to help. Did some burgers for people to have a hot meal. And when you have children that goes a long long way. Very impressed so far and love my new home. My children are happy and so am I.

Review 7 (2024-07-23 - Rating: 5)
I love living here at the Abbey at Willowbrook apartments. This is NOT just an apartment, but a home. It’s beautiful, spacious, cozy, and the perfect home. The team staff are wonderful and always helpful. They are amazing people. They are also very supportive and very understanding. These apartment homes are exactly what is posted on their website, beautiful!

Review 8 (2024-04-23 - Rating: 5)
Where do I begin??? Adrian Felix, the new property manager, is the epitome of professionalism. His knowledge far surpasses that of any other manager where I have lived. He has hosted lovely events for us there, and I have loved meeting my neighbors thus creating a beautiful sense of community. I adore my fireplace in my living room and my closet space. Maintenance is super responsive and quick to fix a work order. Lease here because you will not regret it.

Review 9 (2024-03-12 - Rating: 5)
I love the maintence people! Especially maria. Shes so kind and hardworking and always is so nice to everyone. I see her work hard everyday and enjoy the conversations with her. This property has a lot of good things and im glad maria works here! Shes apart of the many great things here at abbey

Review 10 (2023-03-13 - Rating: 5)
Just moved in and I am over the moon pleased!! The upgrades are including a brand new deck that on my unit, was taken down when I got here to move in ( right as they opened because I was excited) and when I mentioned it to the office, she said she would find out what’s going on and get back to me. My sister and I went to the rodeo for a few hours and when we got back, the brand new deck was all done and it looks fantastic!! This maintenance crew is phenomenal!!

Review 11 (2024-11-30 - Rating: 4)
No issues really. Second phase laundry rooms need new washier & dryers

Review 12 (2023-12-01 - Rating: 5)
The best thing about this property… is a beautiful woman named Maria. She’s a land keeper and one of the most beautiful people you’ll ever have the privilege of knowing. She deserves a thank you from everyone that stays here. Thank you Maria for being such a beautiful woman and dedicated worker.

Review 13 (2023-11-01 - Rating: 4)
They had 2 different office staffs while I stayed there. Both were cool. They showed good hospitality skills. Their maintenance response time was cool also. Overall if I just had 2 stay again I would.

Review 14 (2024-03-02 - Rating: 5)
I love Diana literally a very very sweet young lady all of the staff are sweet but Diana is my favorite lol. I love my apartment id recommend anyone to come live here it’s beautiful quiet im very pleased and maintenance actually comes when they put in a request lol

Review 15 (2020-03-14 - Rating: 5)
I just renewed my lease for a 2nd year here at the Abbey at Willowbrook. The ladies at the office are friendly and helpful. Ive actually had nothing but wonderful experiences with maintenance. Ive always gotten my maintenance requests handled quickly. Jose Luis and the other maintenance guys are always helpful and friendly! The community itself is actually very quiet, and I never hear loud parties etc, at least in my part of the complex. My only complaint isnt a reflection of the office/company, I wish that the renters here would take care of the area a little better and pick up after their pets and actually throw their trash in the dumpster. The maintenance team always does a good, thorough cleaning job, but I wish the residents would do their part. But again, thats a reflection on a minority of the residents and NOT the apartment complex itself.

Review 16 (2022-01-07 - Rating: 5)
I really enjoyed my stay here. I was only here for a year, due to hard times I needed to find something a bit cheaper, otherwise I would have renewed my lease. The location is great, near the mall and highway 249 and beltway 8. Good communication throughout my time residing here. Mrs. Shaunda was very helpful and able to find me a great move in deal with a discounted price for the first month. It does take a while for work orders to be completed. Although, plenty of parking for tenants and visitors.

Review 17 (2024-04-26 - Rating: 5)
I have been here for about 1 month. However Diana made the process so easy for us to move in. I really appreciate her. Keep up the good work.

Review 18 (2022-08-02 - Rating: 5)
I had the best experience living at the Abbey’s at WillowBrook. The managers was most definitely spectacular specially MS. Shaunda the property manager. I would recommend anyone to live there , my only reason for moving was because of me finding a house other then that , I would still be there. Let’s also talk about Maintenance OMG, the best!!! Always on time if anything in my apartment needed to be fixed. I call once and they at the door less then 5 minutes. I’m going to miss staying over there and I’m not gone lie I love everyone that’s in that office. Thank you so much for giving me the best experience and making sure me and my kids have the best comfortable apartment.

Review 19 (2021-03-23 - Rating: 4)
I applied on Friday and moved in Monday! Rosa was exceptional!! She worked with me around my work schedule ! I expressed my urgency and she really addressed my needs and what I was looking for! I ended up getting something I was extremely happy with! Thank you ROSA for all your help during my transition! I appreciate how hands on she was with my entire move in process. I also appreciate the fact that when I call the front office staff always picks up the call! Not to mention, Shaunda,The office manager, helped make the move in process for me quick and easy, & stress-free! The apartment complex it self is very tidy. There is not much noise around my unit thus far. The only thing you would be the parking, my side of the unit is pretty full. Luckily, I haven’t had to park too far away. I love the revampt look inside my unit! So far, my experience here is has been nice!

Review 20 (2020-09-09 - Rating: 5)
I cant say enough about the staff! They all are AWESOME! They (Shaunda, Angelica, Jessica, Aleshia, & even their temp Dria) are very professional & kind. I relocated from Columbus, OH. They all made my transition here exceptionally easy! They were/are very attentive to my needs. They made sure I had all my documentation squared away. When I got here, all I had to do was sign for my keys. Ladies, thank you so much! I LOVE my new home! 😁

Review 21 (2020-05-20 - Rating: 5)
Every move-in is hectic! I found this apartment through a relocation service and the Property Manager, Shaunda & Gloria helped make my transition across the country smooth! Shaunda made sure all my paperwork was completed and I had all the details regarding services for my unit. Delays and deliveries galore! In spite of all of that chaos, the staff at Abbey at Willowbrook made sure my relocation ended well and followed up with me regarding my satisfaction and comfort. I love my apartment! It is very spacious and the location is convenient to everything! I would recommend moving here!

Review 22 (2022-06-23 - Rating: 5)
Just moved into the area but I’ve got to say the customer service from Caryn absolutely brilliant. From start to finish she was just very informative, had positive attitude, always smiling and always willing to help, her personality definitely matches her looks. She is quick with responses and would even repeat everything with true and utter professionalism, thank you for the warm welcome. I also cannot forget about Yartizy and her approach to answering my questions and asking how I was doing, very beautiful staff inside and out. Thank you once again!!

Review 23 (2021-11-03 - Rating: 5)
The whole staff in the leasing office were very amazing, professional and went above and beyond to help me in every way possible to get me moved in on the day I needed. It is a fantastic community and I would recommend anyone looking for a apartment to come here.. They make sure you are happy and satisfied with everything. I absolutely love it here.

Review 24 (2021-02-27 - Rating: 5)
Applied on Wednesday and moved in on Friday. They were attentive, had keys, remotes, guest gate code & inventory form ready within a few hours of being approved. They dont look like much from outside but the interior is completely renovated! Great lease specials! Got my 1st month free! All the ladies worked together which was great as some places make you wait to speak to whoever showed you the place. Submitted a work order for my leaking tub faucet and they came out same day...will be back once they get the parts they need on Monday. Looking forward to my stay here :)

Review 25 (2023-03-08 - Rating: 5)
My experience during my walk through vist was a 10/10. The apartments are clean, smell free and the environment is nice. the ladies at the front are very respectful & professional. Thank you marine.

Review 26 (2021-04-24 - Rating: 5)
Absolutely a great decision to lease here. Rosa is amazing she never hesitated to assist me, she was very knowledgeable on all the steps I needed to take to get out of my situation. Sharonda was also a great help in making sure all details and understanding of your paperwork was completed and you were knowledgeable about what you were signing. Its truly a blessing to know that there are still great people in the world , if you’re looking for a place to live in peace this is your place.

Review 27 (2024-04-21 - Rating: 5)
Toured a 2B2B unit with Sonya yesterday and she was awesome! Her customer service was bar none and her enthusiasm was infectious. Great experience!

Review 28 (2023-06-29 - Rating: 5)
The office staff is the best I have ever worked with. These ladies were so helpful in explaining every step for a smooth move in. Mirian you are a wonderful person and will recommend Abbey at Willowbrook to everyone that needs a home. Thank you.

Review 29 (2018-06-05 - Rating: 5)
My lease is about to be up, and I hate that I wont be able to renew for personal reasons. My year at the Abbey was great! The staff was always helpful, especially Ms. Tracy who always made sure any issue I had was taken care of. The complex was quiet, and clean NO roach or pest problems which is rare in apartments. Parking was always available to tenants and visitors. I really am going to miss it here.

Review 30 (2022-12-31 - Rating: 5)
Loving the apartment location location location. I have a poolside view. I love the shout out to Mrs Shawanda. The leasing agent who help us rocked. She made this move so seemless and easy. I did mostly everything online. Thanks you so so much. Looking forward to this new year in my new home at the Abbey at Willowbrook

Review 31 (2022-11-01 - Rating: 5)
Caryn is amazing! I just moved in not too long ago and already loved her when she gave me a tour of the complex! I’d be lying if I said everything was perfect inside of the apartment but Caryn and the whole Abbey team in the front office has been a huge help in everything I’ve needed.

Review 32 (2023-09-30 - Rating: 5)
I love my place! The Abbey at Willowbrook will go above and beyond to ensure you have all your apartment needs met! I would definitely recommend this apartment complex to future residents!

Review 33 (2021-08-18 - Rating: 5)
Shauanda is a great manager one of the best that I have met. She is very understanding and willing to help in anyway possible. My year here was awesome, I only moved to be closer to my job. Will I live her yes. Will I recommend this property yes. Thank you and your staff is incredible 👏...

Review 34 (2023-02-07 - Rating: 5)
Mirian was the best. Great personality, very professional at all times and gave great details of the apartment. She definitely shows professional etiquette and you all made an excellent choice of hiring her.

Review 35 (2020-09-07 - Rating: 5)
I had a few issues in my apartment that I needed assistance with. The staff here including Angelica, and another team members lead by Shaunda “the manager” were responsive, pleasant and most importantly got everything accomplished and addressed. Shaunda herself made sure everything was address properly and efficiently.Thank you. You guys are the best.

Review 36 (2024-05-15 - Rating: 5)
Since being here for ten years I have never had a break in and the new staff and manager Adrian Felix so understanding and patient. If anything is troubling, he will do whatever is necessary to fix it. Kudos to the new management.

Review 37 (2020-09-03 - Rating: 5)
I enjoy my apartment space. I also enjoy talking to Angelica and Alicia. Always friendly and open. My only complaint is maintenance is slow. However, they will work it out. Thanks Angelica & Alicia you have made my stay here enjoyable.

Review 38 (2020-06-11 - Rating: 5)
I currently am a tenant at this complex. I had a few issues in my apartment that I needed assistance with. The staff here including Angelica, and another team members lead by Shaunda “the manager” were responsive, pleasant and most importantly got everything accomplished and addressed. i’ll give you all five stars and a thumbs up, Shanda herself came on site to sure everything was address properly and efficiently, making my life easier.Thanks.

Review 39 (2019-06-08 - Rating: 5)
I applied a little bit ago and had to keep changing my dates. I honestly thought my family and I was out of luck this last date change. Nope went in today and communicated the situation and they worked with me as they have been doing from day one. Idc what people said about the staff at Abbey of Willowbrook you cant believe everything. From day one I have been working with pretty much everyone in the office to make my move successful. Do not believe me go in and check for yourselves. Everyone has stressful days and the staff at the Abbey of Willowbrook are no different but they never showed it to me. If you need a place to go and tired of looking give them a shot. I have three children I wouldnt be saying all that I am if they werent different from what I read. If you do decide to lease here take a page from my book and dont keep changing the dates. Other than that the process was not difficult, it was short compared to what it could have been and at the end of the day everyone left happy today. Thank yall so much I wanted to cry but had been crying over personal things from the past few days that all I could do was show I wanted to tear but couldnt. I never ever write reviews so this should mean something to all you potential renters. Happy leasing.Update: Just moved in. The apartment is bigger than the one I was suppose to get and im loving it. The last place I was at was suppose to have different things that was not in the apartment. Came here was actually expecting the worse because when you have had bad luck you tend to keep the same mind set. It was an awesome experience it exceeded way beyond what I expected. My neighbors are so quiet. I feel bad for all the loudness that comes from my house already but I have a small child and two teens. We love it. Dont take every review as gospel I honestly suggest doing your own research and going with your first mind. It isnt flashy which is great, it is home. When I went to get my keys we were welcomed they were ready when said and they welcomed me home. G is good everyday of the week and this home came right on time.

Review 40 (2015-11-18 - Rating: 5)
Just moved here. We love it here! The staff was very accommodating to me when I reported a wasp nest outside of the door,and I am allergic. Maintenence and Orkin got rid of them right away for me. I was more worried for the kids and animals that are our neighbors than myself.Any problems we have had got taken care of right away as well. The rent is affordable. Staff is extremely friendly and professional!Neighbors are nice, friendly and its pretty quiet here. I feel safe because it is gated. It feels more community like.Only complaint I have is the thin walls, upstairs neighbors reported us to management for loud music at 3 in the afternoon which was not that loud at all! Could have knocked on the door and asked nicely to lower it. Dont know exactly how many people even live up there because I see a different person all the time. Pretty rude to report us! Sounds like the ceiling is going to collapse sometimes because of loud stomping. But may not be that loud because the walls are thin. I try to be quiet in the morning when it is really early. But they dont seem to care about us so whatever I just try to be nice and coexist with others because I have manners.

Review 41 (2016-08-02 - Rating: 4)
I have lived here 18 months. And overall, I feel safe and have never had a problem with management, rodents, break-in, or gym being unsatisfactory. Maintenance is a bit slow to move on issues but I can deal with it. In regards to pests, I had a roach issue, and it took the exterminator to come out two times, however it was due to a nearby apartment had been recently vacated and tenants had roachs. The extermination of that apartment caused my pest problem.

Review 42 (2023-06-15 - Rating: 5)
Mirian was a delight! Super sweet and very easy to work with. She is extremely efficient and stays on top of things. Thank you for the pleasant move in experience!!

Review 43 (2021-03-02 - Rating: 5)
This complex is exactly what anyone would want HOME to be and to feel like! The staff are amazing anf they work well together. I applied on Sunday and moved in on Tuesday with gate remote, keys, and all the information I need to feel at home. I couldnt ask for better staff! Highly reccomend this place!Its gorgeous inside its a must see on person

Review 44 (2021-12-23 - Rating: 5)
Absolutely one of the best experiences I have ever had, top notch staff and awesome attitude from all. Leasing manager was so polite and helpful even having a tough day. I am looking forward to living in this complex and having these ladies around. Thank you for your assistance today.

Review 45 (2017-04-03 - Rating: 4)
I realized that no matter how great a place is the only reviews that it will have are mostly negative. Why people feel the need to be so negative about one experience? Who knows.. Ive lived here for quite a while and i LOVE IT. It is the most serene place ive ever lived in. I dont have to worry about my neighbors throwing late night partys! Or festive shouts at 1-3 am . Ive noticed that theres so many animals but never have i stepped on their business and the apartments are very clean ! If something goes wrong the staff is more than happy to fix it right away.. sure there staff is always changing but ive never recieved attitude from any . I honesty the online pay is a little frustrating because youre already payong your monthly why pay more ? But its a very easy fix! If you have a bank accoung get a check book right a check no fees . Haha i honestly feel like i have nothing to complain about.

Review 46 (2019-08-12 - Rating: 5)
Overall Experience with Abbey of Willowbrook has been good, I like how they keep up the community up. There is no extra activity outside no one is hanging out near your apt, really is mid age community apt with families enjoys there pets. Management is ok overall I did have one incident out of two years however they handled the job. If youre asking would I refer anybody to the Abbey of Willowbrook I would overall experience been good despite past experiences....

Review 47 (2017-12-12 - Rating: 5)
I was feeling uneasy about the transition to a new apartment but the young lady in there was so nice and helpful. She answered all my questions and helped me through the process. It made me feel better about the whole situation. Id recommend this property to a friend. Ask for Aby she is amazing!

Review 48 (2024-03-13 - Rating: 5)
Spoke with Sonja she was Soo helpful. The manager was amazing also. I hope I get this unit. This place feels like home already

Review 49 (2018-02-04 - Rating: 4)
Apartment hunting has been such a stressful process, especially since moving from Atlanta to Houston. I came across the Abbey Apartments and fell in love. I met one of the leasing agents named Abby and she made me feel beyond comfortable while making this choice to live there. Also, it was very helpful that she knew the apartments like the back of her hand. This is an exciting journey for me and i am thankful for Abbys help!

Review 50 (2019-11-11 - Rating: 5)
I love being here, I never worry about my safety or my childrens safety. Everyone is friendly in the office right down to maintainence and the neighbors. I have been here since June and havent really had any trouble. Despite all I have to deal with I wanted to get a positive review out because it is waranted. Alot of bad things have been happening in my life but having a compassioned staff makes it better and less stressful. Thanks for all yall do and happy holidays.

Review 51 (2023-04-28 - Rating: 5)
I had an amazing experience with The Abbey at Willowbrook’s leasing agents. They answered all of my questions promptly, and made my move seamless. Very excited to share my recommendation with others!

Review 52 (2021-08-10 - Rating: 5)
ROSA’S the best!!! She was very polite and helpful she does her job very well she deserves recognition!!! Alisha was also very polite and helpful great job ladies!! My apartment was very clean when I moved in no complaints!!

Review 53 (2019-09-21 - Rating: 5)
Okay I met a very kind lady that works there by the name of Miss Gloria. I want everyone to know that this lady helped me through my application, viewing of the apt and gave good advice. If you are seeking an apartment come by and ask for Gloria. She show true Customer Service and compassion for others.

Review 54 (2023-11-19 - Rating: 4)
Have no issues since living here. Office & maintenance staff are very helpful. My only wish is that it had an option for assigned covered parking spaces.

Review 55 (2022-03-17 - Rating: 4)
Why cant prices be shown? Isnt it a price for that one bedroom, wd hookups,, one price for a 2 bedroom 1 bath, one price for a 2 bedroom 2 bath with wd hookups, why do you have to call? Im just browsing around, but I dont feel like calling. Or does it depend on how much money I make, or whether I make too much, and its section 8 only? Its just a place to temporarily call a home. Prices should be shown in my opinion, it wastes less time

Review 56 (2024-05-17 - Rating: 5)
I was gladly helped with Diana and she has helped me with the process of moving and everything worked out fine.

Review 57 (2020-10-21 - Rating: 5)
Last week I was going to the mailbox when the apartment manager stopped me and said I was just person she was looking for which caught me by surprise. She said that I was chosen as the resident of the month and Abbey wanted to treat me to lunch. I have to say surprises are great but the crawfish etouffee was better.

Review 58 (2022-01-31 - Rating: 5)
I moved here from Phoenix, Arizona and Yaritzy helped me with getting approved with my apartment, she was so nice and professional and answered all of my questions. She always followed up with me. She is awesome thank you girl

Review 59 (2020-05-25 - Rating: 5)
This is a great property! My daughters mom just leased there. Ms. Gloria was her leasing agent and she was very helpful. Our experience even during the Covid has been above and beyond expectations👍

Review 60 (2019-08-16 - Rating: 5)
I rated Abbey at Willowbrook a 5 due to the apartment itself. The apartments has good pricing and the grounds are clean and well kept. The staff is professional and accommodating. I would recommend someone to live at this apartment complex.

Review 61 (2019-12-20 - Rating: 4)
My experience with Abbey at Willowbrook has been warm and very accommodating. The staff Gloria, Shaundra, and Angelica were very helpful. I am very pleased with my apartment, and would highly recommend this property.

Review 62 (2022-02-22 - Rating: 5)
I applied for this unprofessional apartment complex and was told that if I did not get approved I would be able to get a refund of 150.00 dollars it’s a month later and I still have not received my money that I was promised. They have lied and played games with people hardworking money I have called there corporate office in Birmingham, Alabama more than once and still have not received a phone call or anything I REPEAT DO NOT GIVE THESE PEOPLE YOUR MONEY.

Review 63 (2022-04-29 - Rating: 5)
First let me say the woman in the office work miracles and did just that for me, very professional, respond at a fair amount of time, if I could I would give this property 10 stars! CARYN is a angel, went out of her way to help me to meet my needs, I highly recommend this property

Review 64 (2024-01-19 - Rating: 5)
My experience with The Abbey at Willowbrook was very pleasant with excellent help from Diana she did not miss a beat! Thank you

Review 65 (2022-08-01 - Rating: 5)
Awesome apartments! I’ve been here about 2 1/2 years and management is great. They keep the property clean and resolve any issues quickly.

Review 66 (2024-08-24 - Rating: 5)
Had A/C problems and emergency maintenance came after hours and quick to fix it. Thank you and appreciate it!

Review 67 (2019-08-27 - Rating: 5)
I am so pleased and grateful for my experience so far with The Abbey at Willowbrook. Special thanks to Shaunda for putting up with me and all of my questions. The staff is so sweet and they are very prompt. The location is so convenient to literally everything! Loving it so far! Thank you again!

Review 68 (2024-03-07 - Rating: 5)
I had a great move in with these guys .Diana and Adrian are most definitely the SWEETEST AND VERY PROFESSIONAL. I would highly recommend them.

Review 69 (2020-10-27 - Rating: 5)
I moved here from MS. I must say that Angelica was very helpful. All the staff was very nice and the apartment complex exceeded my expectations. Thank you guys so much and I pray my stay here is as great as the staff.

Review 70 (2020-11-01 - Rating: 5)
I appreciate the Management Staff here @ The Abbey at Willowbrook. They are very exceptional. Not only exceptional but they are a team thats friendly, and helpful in solvering problems. And for this reason I give Management a Five Star Rating.

Review 71 (2020-09-18 - Rating: 5)
So much I can say first and foremost Ty. Ty for opportunity to lease here. Also I just love the peacefulness. everyone is attentive and getting the job done. Thx Shaunda and Angelica I see you over there mvery happy ladies Im smiling...

Review 72 (2018-01-23 - Rating: 5)
Very wonderful place, very safe environment I couldnt believe everything they offered. Very professional leasing agent that helped me get through with everything for me and my family! Ask for Erika such a very wonderful person!

Review 73 (2018-10-26 - Rating: 4)
If youre looking for a nice one bedroom, in a quiet neighborhood w/o a microwave in an older apartment complex, this is for you! I noticed the entrance gate was not working and if you let the gate swing back instead of gently closing it, it makes a loud clank, which can be annoying!

Review 74 (2022-04-30 - Rating: 5)
I received excellent customer service from the lovely Ms. Caryn Edwards. She was very helpful and helped me find exactly what I was looking for. Thank you for making this transition easy. God bless.

Review 75 (2022-05-27 - Rating: 5)
Yaritzy is awesome! She made the whole leasing process painless for my partner and I and we really appreciate everything shes done!

Review 76 (2019-05-19 - Rating: 5)
This is our forever home!!! The service here at this community is awesome. Everyone at the office is very attenative to all my needs or concerns. The grounds are always beautiful, José Luis Vasquez with the maintenance team is top notch. Thanks everyone!!!

Review 77 (2021-11-30 - Rating: 4)
When I came to The Abbey at Willowbrook and met Miss Rosa I was in a bad situation with no recent credit history coming from a breakup I didnt know which direction to go to but miss Rosa was so encouraging inspiring and comforting that she assured me that everything would be all right and it was Rosa was very professional as well as friendly and she has remained the same with me since my duration at the Abbey special shout out to Rosa and her excellent customer service

Review 78 (2023-02-07 - Rating: 5)
The place had such a good environment, and the inside was just beautiful! Thanks to my agent Mirian for showing me the room and just making it happy to call this place home!

Review 79 (2020-05-26 - Rating: 5)
Even with the covid-19 pandemic weve been dealing with the staff was very helpful in the process of setting me up on moving in. beautiful community, secured and safe area I would definitely recommend recommend this place to anyone that needs to live in the Northwest side of Houston.

Review 80 (2024-05-11 - Rating: 5)
Nielly and Diana were very helpful when I went to register my car for parking.

Review 81 (2021-04-16 - Rating: 5)
I had an awesome experience with Rosa and the office staff at The Abbey at Willowbrook they went Above and beyond the Call of Duty to get in my apartment in a timely manner I really appreciate the hard work and dedication the office day of show the new girl who just started all the way up into the leasing manager I really appreciate everything you guys have done for me this far

Review 82 (2019-05-05 - Rating: 5)
My time at this apartment complex has been nice. Never really had a problem here. Exceptional service from the maintenance especially Jose Luis Vasquez whos always ready to help

Review 83 (2022-09-10 - Rating: 4)
Just moved in a few weeks ago. Caryn was my leasing consultant throughout the entire process and she was great and very informative.

Review 84 (2022-07-01 - Rating: 5)
Ive been here for almost 6 years and have seen so many management changes, but current management is amazing and super helpful. I would recommend this complex to anyone looking for somewhere affordable, clean, and safe.

Review 85 (2022-05-03 - Rating: 5)
Yaritzy was awesome!!! I moved from a different state and she was so helpful and patient and she made me feel really comfortable with my decision to lease here! Thank you Yaritzy!!!! ❤️

Review 86 (2023-07-06 - Rating: 4)
I have experience some bad and good, they have got better. They remodel the apartment so they look a lot better and nice to live in.

Review 87 (2023-08-24 - Rating: 5)
I just have to say that Bryan is amazing and so sweet. He’s a temp,but definitely wish he was permanent!

Review 88 (2018-11-01 - Rating: 5)
Great safe place to live. Honest wonderful staff! Lived there loved it. Have any issues they fix asap. Clean home like apts.

Review 89 (2022-12-27 - Rating: 5)
I am moving into a new place I have been staying here at the Abbey for 2 years and the people in the office are so nice this is a great place to stay and if you want to stay here get in touch with shawanda she is awesome

Review 90 (2024-05-10 - Rating: 5)
Abby is a great place to live. The office staff is so nice

Review 91 (2023-01-27 - Rating: 5)
Caryn was AMAZING. She was busy but stopped to get me information on 2 units & even made time to show them to me!

Review 92 (2022-10-28 - Rating: 4)
I am new to the community and received awesome leasing assistance by Caryn E.The neighbood is quiet and work orders are completed quick.

Review 93 (2019-11-07 - Rating: 5)
Great apartment complex, management is always helpful, it’s a very quite community... lovely units. I’ve been here over 2 years and about to sign another year.

Review 94 (2022-06-08 - Rating: 5)
Caryn Edwards made my first apartment search easy. Make sure you go lease with her !

Review 95 (2021-02-06 - Rating: 5)
This is my first apartment and Shaunda was super helpful and provided a lot of information. She made the process smooth and easy!

Review 96 (2020-09-29 - Rating: 5)
Ms Bolden was extremely helpful with my issues. She fixed everything in a timely matter with great enthusiasm and passion. Thank you for all your help maam.Dmitry Aronovich #1501

Review 97 (2022-07-08 - Rating: 5)
MS. Yaritzy is THE ABSOLUTE BEST! She’s so efficient! And sweet and patient! She is the best representative of customer service!

Review 98 (2024-03-11 - Rating: 5)
I LOVE THEM ! communication is always so easy and their patience is amazing !

Review 99 (2019-07-17 - Rating: 5)
As weird as it seems I like how the maintenance dude told me the cats on the second side of the property are the pest control cause I think its actually true I appreciate the sense of humor!

Review 100 (2021-08-06 - Rating: 4)
I would like to thank manager Shaunda Bolden for assistance in my time of a crisis she was very helpful with the process I have not had any issues with her since she became manager

Review 101 (2019-04-30 - Rating: 5)
Great staff both management and maintenance being on my second lease here I could see myself here for a few more years till I get a house thank you Abbey for caring about for residents👌

Review 102 (2022-05-14 - Rating: 5)
My process moving in was a breeze. Thank you Yaritzy Badillo for the great customer service and assisting me through out the process

Review 103 (2016-10-26 - Rating: 5)
I moved into here since 2 months and I feel safe and apt. office Staff are really amazing

Review 104 (2022-08-02 - Rating: 5)
This place is AWESOME 😊 THE WHOLE OFFICE STAFF IS VERY HELPFUL AND PROFESSIONAL. THANK YOU YARITZY, CARYN AND THE ASSISTANT MANAGER FOR HELPING ME FEEL RIGHT AT HOME 🏘️ THANK YOU.

Review 105 (2019-07-17 - Rating: 5)
I was won over by the 1 bedroom model can’t wait to start my lease pretty soon the property looks so peaceful

Review 106 (2022-01-20 - Rating: 5)
Great front desk staff!Well kept grounds!Would for sure recommend this complex!!

Review 107 (2024-05-15 - Rating: 5)
We have enjoyed our stay!!

Review 108 (2016-11-06 - Rating: 5)
Love how helpful the staff is, both Candice and Eva made sure I was part of the community from day one!

Review 109 (2017-03-03 - Rating: 4)
Very quiet atmosphere, like how everything comes to life, being there as a resident is cool

Review 110 (2024-02-27 - Rating: 4)
Like the area but its not like my best buddies are here too

Review 111 (2019-10-14 - Rating: 5)
Jose does an amazing job!! Pass by there all the time and it looks amazing !! 😊😊

Review 112 (2016-12-13 - Rating: 4)
Been staying here around 6 months and I have no complaints.

Review 113 (2024-07-18 - Rating: 5)
Rosa and the office staff was very excellent and helpful ! Very happy with the results

Review 114 (2023-12-16 - Rating: 5)
Sonja was Very kind and welcoming !

Review 115 (2021-07-05 - Rating: 5)
Yaritzy was very helpful with my move in process, very informative

Review 116 (2019-07-18 - Rating: 5)
Omg 2 pools u can’t beat that!!! can’t wait to move in!!!

Review 117 (2017-04-14 - Rating: 5)
They take care of you, work with you on everything.

Review 118 (2020-07-09 - Rating: 5)
Great place to live, excellent staff.

Review 119 (2017-05-29 - Rating: 4)
Nice apartments friendly staff

Review 120 (2024-03-12 - Rating: 5)
Great service

Review 121 (2019-07-17 - Rating: 5)
Great property and great maintenance

Review 122 (2019-07-18 - Rating: 5)
Great property and great staff!!!

Review 123 (2018-09-21 - Rating: 4)
The manager is nice and personable

Review 124 (2019-05-08 - Rating: 5)
Maintenance is a cool dude

Review 125 (2024-05-15 - Rating: 4)
Great place

Review 126 (2016-05-19 - Rating: 5)
Looking To Move Here Soon .

Review 127 (2018-01-04 - Rating: 5)
Friend lives there!!

Review 128 (2019-04-23 - Rating: 5)
Did a tour

Review 129 (2018-02-14 - Rating: 5)
I feel very happy living in these apartments. I have been living here for 7 months and the office staff is very kind and attentive. When I have a problem, they fix it quickly. Tracy is wonderful. She always makes you feel welcome in the office. She is very friendly and cheerful. My son loves her very much. ethics is very friendly the property is always clean my neighbors are calm the place is very safe at first I was worried when the hurricane happened for fear of flooding but everything went well there was no problem the power or water didnt go out and neither flooded so Im happy living here and I think continue longer. It has been a while since there were apartments under contract where I felt safe and the maintenance and office staff were friendly and responsible and thank God I am free from problematic neighbors. I recommend this property to live in.

Review 130 (2017-02-02 - Rating: 4)
I have lived in this Property for three years and I have seen advantages and disadvantages like any other place but more advantages since it is very quiet and I have never had problems with any neighbors. I was about to leave here since unfortunately it does not have a place where the children can play instead of running around the parking lot and causing a tragedy. Not all the people in that office (not to mention names) are as kind as Miss Eva who was able to help me renew a new contract and reconsider my decision to leave. Most of the people I met outside of that property have mentioned that the main reason is the cable that makes it MANDATORY, not all people use it. With so much accessibility to watching TV now, I think that people do NOT need that extra cost. I hope that SOMEDAY this little problem can be solved. Thank you very much Eva again for all your help and for sending the maintenance people to fix what I needed and for your quick responses and requests!Also thanks to the new guy who explained to me certain things that I had in doubt (Ed)

Review 131 (2021-02-27 - Rating: 5)
The service was very good, the manager helped me get my apartment very quickly and I got a good promotion, the people in the office are very efficient.

Review 132 (2021-03-05 - Rating: 5)
Excellent place, very warm, very happy attention, very positive, answers all your questions, your doubts, Rosa is super cool, calm, helps you with whatever you need, charismatic and attentive to our needs.. Highly recommended place..