Summit at Henderson Pass Apartments

Located in Houston, Texas

Address: 16465 Henderson Pass, San Antonio, TX 78232, United States

Phone: +1 726-262-5906

Rating: 3.6

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Fitness centre
Pets welcome
Swimming pool
Dog park
Dogs allowed

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-10-25 - Rating: 5)
I moved here in 2011 when I was 62, alone, and dealing with serious health issues. Now I’m almost 74, it’s nearly 2025 and my health issues have gotten worse. Basically I am in heart failure compounded with diabetes and kidney failure as well. Last year (2023) my car was stolen. It all had me fairly depressed until I started asking for help from two of the office staff Theresa & Inez. Both of them are extremely helpful when I can’t understand certain computer requests. My generation (Boomer) didn’t grow up with today’s world of technology, so when I run into various issues that I need help with, I know I can depend on Theresa and Inez to point me in the exact right direction to solve my issue. I’ve lived here for 13 years and the last few have been the most enjoyable under this new ownership and office management team.

Review 2 (2024-07-23 - Rating: 5)
Management is super friendly and helpful! Apartments are a great value and well-located. Ive enjoyed my 2-year stay!

Review 3 (2020-06-19 - Rating: 5)
I moved in to the Villas in January of 2020 after owning my home for the last 23 years. I was a little nervous about embarking on apartment life. worried it might be a negative experience for me. Let me tell you, from the moment I stepped foot in the leasing center, my experience here has been nothing short of exceptional. From Sonia and Michelle in the office, to Mando and Joel in maintenance, they are absolutely on it, every single time. I absolutely love my apartment and the cleanliness of the grounds as a whole. Anytime I have called with a maintenance issue, one of the guys has come up shortly after my call and they are both extremely friendly and professional. Michelle in the leasing center is a sweetheart and I am very appreciative of the care and concern she took with me when I signed my lease. I had a million questions and she answered every single one and never once seemed bothered or tried to rush me. After 6 months of living here and based on my very positive experience, I think its safe to say, you can take the negative reviews with a grain of salt. While its impossible to make everyone happy, the staff at The Villas sure put in a good solid effort of doing exactly that.

Review 4 (2020-05-22 - Rating: 5)
I was a potential applicant to this Apartment Complex with my boyfriend about 2 weeks ago. Although we did not decide to go through with getting a lease through the Villas, I thought it would still be appropriate to leave a review about my experience here. We were assisted by Michelle, and I can honestly say she is one of the most delightful people I have ever met! Management and even Corporate should know how great of a leasing agent they have! She was so informational, so eager to answer any and all of our questions. Michelle was a great help, especially in helping my boyfriend with understanding certain procedures and concepts with his first lease. I appreciated her so much. Unfortunately, I was disappointed that I had found another great place down Henderson pass (only because the apartment we had seen here was so cute with the renovations and I would’ve loved to be there because I knew she had our back!). Depending on how things go, in a year I will definitely consider looking back into the Villas. especially if Michelle still happens to be there. Thank you so much, your great work has not gone unnoticed!

Review 5 (2024-09-10 - Rating: 5)
Emily Smith, was very cordial & very professional. She was thoroughly & went thru the application process and provided additional information required. She showed me the property in a friendly manner & shared all pertinent information in a professional manner!Thank You

Review 6 (2020-09-03 - Rating: 5)
Im so excited about my move here... my apartment will be ready in November. Once i walked in the 1 bedroom apt it felt like home. Im ready, Michelle helped and gave so much information i had no questions left. My only wish is that hopefully they add a small doggy park for my Dexter. The office team were great..not sure about maintenance but they were busy working and it was raining. 🙂 so that says alot. Great experience.

Review 7 (2020-09-24 - Rating: 5)
I lived here for 13 months and my time and money was well spent! The community is great and the management is amazing! If they ever saw you out and about or when if you went to the office for package, etc. I was always be greeted by name!My work orders were always met in a timely fashion (typically within 1-3 days). I think I only had to remind them about one that was nearing a week but it was something minor!I would definitely recommend living here to others, I would still be living here if I didnt have to move for work!

Review 8 (2017-09-12 - Rating: 5)
I recently moved in and I would like to say as a huge avid believer of customer service, the office staff is AMAZING!!! Kathy, the assistant manager was very compassionate to my every need in searching for my next home. She took the time at the last minute towards closing to take a one on one tour of the property, its amenities and the apartment I moved into. I was blown away at her attentiveness and professionalism. It only took one look at the apartment, one tour of the property and the feel of a warm and welcoming staff to have me decide this would be my next home. I wish every professional in customer service possessed the qualities the staff has here. They went way beyond their required duties to make sure I felt welcomed and taken care of. I would recommend my own family into this property. I cant stop bragging about the staff here. Keep up the great work ladies and gentlemen !!!!

Review 9 (2024-12-12 - Rating: 5)
This report was close as completed but no one came I had a family member fix the issue cause temperature were dropping by Tuesday

Review 10 (2017-08-15 - Rating: 5)
I just recently moved into this apartment complex and in the beginning was very unhappy with the way I was treated when I had to call the office for anything , but now that the complex is under new management they have hired new people run the office and over see the property and they are great. they take the time to hear out any issues you have and actually seem to care. Kathy has been awesome with helping me resolve a few issues Ive had and I really appreciate it. The maintenance staff is also very hard working and do their best to resolve any issue you may have in a timely matter, the property being under new management is making it easier for maintenance to do their job as well giving them more to work with. They are also starting to upgrade the complex. They are going to paint all the buildings and do repairs that are needed so all in all THE VILLAS ARE TAKING A TURN FOR THE BEST :)

Review 11 (2020-09-23 - Rating: 5)
My son is moving to Villas of Henderson Pass at the end of the month. We were assisted by Michelle, and I can honestly say she is one of the most kind person I have ever met! Corporate should know how great of a leasing agent they have! She was so informational, she answer so kind to all of our questions, Michelle takes her job so serious and goes beyond to help us, I live in a complex near Villas and I should tell that our leasing office is a nightmare, so unprofessional, Michelle should come here and teach what a great customer service should be to all of other apartment complex . Thank you so much for your great work, help and kindness!!

Review 12 (2022-06-15 - Rating: 5)
The Summit (formerly the Villas) at Henderson Pass is under new management and they are wonderful! They are working to make improvements, not only in the office, but through out the complex as well. The new manager is great to talk to and I cannot thank her enough for her kindness and professionalism. I highly recommend living at the new Summit at Henderson Pass.

Review 13 (2023-10-06 - Rating: 5)
Talia helped me so much with getting me started on my new home! She was helpeful and super sweet! the apartments are beautiful and everything is so close by! I’m gonna love it!

Review 14 (2024-04-24 - Rating: 5)
Wonderful complex! Very quiet, convenient location, pet friendly, and attentive staff. The maintenance guys are great too! Hopefully things just keep getting better here. Keep up the great work, everyone! Thanks!!!

Review 15 (2024-02-08 - Rating: 5)
They did great! I needed my shower drain fixed and a new faucet. They fixed it and now it works! Thank you (:

Review 16 (2024-05-04 - Rating: 5)
Air conditioner fixed within 3 hours of request! Awesome service, great and friendly technician. Shout out to Orlando, Thank you!

Review 17 (2019-09-18 - Rating: 5)
I have lived here since 2015. I have struggled with previous management to get cold water in my shower. It was always very hot. Sometimes lobster-boiling hot. The needed repair was going to cost lots of $ and require a non-use period of my shower while the tile dried. Under the new management I finally got my shower fixed! It was a huge deal to fix and even bigger deal to me to have a usable shower for once! THANK YOU!

Review 18 (2017-04-24 - Rating: 4)
We have lived here about a year and a half. The previous management was not very good at all but since the new company has taken over things are very good. Maintenance men are quick, clean, and courteous, the pool and landscapes are being taken better care of and the new people in the office are much nicer.

Review 19 (2022-10-18 - Rating: 5)
Went in to look for an apartment for my boyfriend and was very pleased with the lady who showed me the unit, Patricia. The apartments were amazing and so was the unit I was showed. I definitely plan to rent here after my boyfriend lease is up

Review 20 (2021-02-21 - Rating: 5)
I really enjoyed my experience working with Sonya and Michelle at the office here. Theyve been really good at communicating with me throughout the application and move in process. I got a little stuck this week becauss the winter storms stalled my apt opening but the ladies were really considerate of my situation and keeping me posted :)

Review 21 (2018-04-17 - Rating: 5)
Under new management. I originally went to another complex to check things out, and because of the amazing assistance I received from Brian I asked what other properties they managed, which led me to the Villas of Henderson Pass. Brian, who actually is based at the Villas of Henderson Pass, went above and beyond to answer all of my questions as thoroughly as possible and provided me facts instead of untrue things just to hook me. He is extremely friendly and professional and takes customer service very seriously. He led me to my decision in making the Villas of Henderson Pass my new home. Touring the grounds afterwards was a bonus. The property is extremely clean, landscaping is very well kept, as well as the buildings. Beautiful complex and awesome service!

Review 22 (2023-05-31 - Rating: 5)
Javier was very kind and gave my family and I a very detailed walkthrough, we left excited at the potential prospect of us living there! Thank you Javier! The property is beautiful!

Review 23 (2024-08-03 - Rating: 4)
They repainted and repaired the outside of all the buildings. It really changed the curb appeal.

Review 24 (2023-09-25 - Rating: 5)
On top of things if there was ever an issue, clean, safe, convenient location. Updated units, updated nice gym, friendly staff, nice complex.

Review 25 (2021-12-02 - Rating: 5)
Been living here for 2 years. Office staff has stayed the same and is very helpful with all matters. Maintenance is on time and ready to help even after hours.

Review 26 (2021-12-02 - Rating: 5)
Love my apt. Thought I would hate the 3rd floor but I don’t. The maintenance guys are cool and the office people know everyone by name. Love my place.

Review 27 (2023-11-07 - Rating: 5)
The maintenance request was completed the same day I submitted it. Orlando is always so polite and personable.

Review 28 (2024-04-12 - Rating: 5)
Summit at Henderson Pass is the quietest community Ive ever lived at. The office staff & maintenance is awesome and quick to respond.

Review 29 (2022-10-06 - Rating: 5)
Beautiful property, nice apartment, perfect location , Patricia was friendly, helpful, answered every question I had, definitely moving in next year !

Review 30 (2022-11-04 - Rating: 5)
Great apt complex, quick with aprovals and move ins. Maintenance is very polite and so is office staff.

Review 31 (2024-06-25 - Rating: 5)
Office manager (Inez) is amazing and always makes time for the people

Review 32 (2023-07-19 - Rating: 5)
They were very tidy working on my AC. He took care of the issue very quickly.

Review 33 (2023-10-12 - Rating: 4)
The issue was found once they came out. I’m awaiting the roof the shower to fixed hence my rating. Friendly staff for sure.

Review 34 (2023-05-10 - Rating: 5)
Staff was wonderful and really helpful in showing us the community and all the benefits of living at the Summit at Henderson Pass.

Review 35 (2024-10-28 - Rating: 5)
Just a warm friendly experience

Review 36 (2023-03-03 - Rating: 5)
Me and my fiance have been with them for 3 years and have had a wonderful time here.

Review 37 (2017-08-21 - Rating: 5)
The office personal are very helpful very attentive. I call for things to get fixed and some one is sent in a Giffy love this place.

Review 38 (2022-10-15 - Rating: 5)
This staff is amazing. Thank you for everything. You helped make my sisters house a home.

Review 39 (2017-07-08 - Rating: 4)
The homes are awesome, theyre really comfortable and it can really feels like something you can call home

Review 40 (2024-03-30 - Rating: 5)
Love everything. I hope I get this beautiful place.

Review 41 (2018-07-30 - Rating: 4)
Great place! I love my neighbors😊 I like how it is close to the schools, highways, and stores.

Review 42 (2021-12-17 - Rating: 5)
Nice apartments. My kids like to play at the park. Close to my job.

Review 43 (2023-04-01 - Rating: 5)
Management very helpful! Beautiful units and everything accommodated for

Review 44 (2020-01-16 - Rating: 5)
Love the location and my apartment layout. The staff has been so helpful.

Review 45 (2020-02-08 - Rating: 5)
Great place! I love my neighbors...the staff has been so helpful!👏

Review 46 (2024-10-29 - Rating: 5)
Everything was explained.

Review 47 (2023-05-21 - Rating: 5)
Quick, nice explaining what was wrong and how it will be fixed

Review 48 (2024-01-31 - Rating: 5)
Very nice office staff.

Review 49 (2023-04-18 - Rating: 4)
Good. Just waiting on the new part to come in

Review 50 (2024-04-19 - Rating: 5)
Great service with quick turnaround

Review 51 (2017-05-02 - Rating: 5)
I think it is a great place to live and great staff

Review 52 (2024-03-02 - Rating: 5)
Good people.Javier the best.

Review 53 (2024-02-02 - Rating: 5)
You are great service

Review 54 (2020-03-10 - Rating: 5)
Nice and quiet. And the landscaping is nice

Review 55 (2023-06-03 - Rating: 5)
Had a great service

Review 56 (2023-07-12 - Rating: 5)
Great service

Review 57 (2020-01-16 - Rating: 5)
Great location.

Review 58 (2019-01-09 - Rating: 5)
Great place!!!

Review 59 (2024-08-18 - Rating: 5)
Thanks to Emily for her kind attention.

Review 60 (2017-08-02 - Rating: 5)
I lived in this place for a year and at first I was very upset everything was bad there. And they didnt give a solution to anything. It seemed that they didnt care about anything other than receiving a payment that was very high for the state of the property. Everything has changed under the new management, they are making an effort to make the property look great and providing prompt solutions to problems. Kathy is the best of the best. He truly knows how to provide the best service and strives to make residents satisfied.