Reserve at Canyon Creek Apartments

Located in Houston, Texas

Address: 12235 Vance Jackson Rd, San Antonio, TX 78230, United States

Phone: +1 210-934-1073

Rating: 4.2

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Business centre
Fitness centre
Pets welcome
Swimming pool
On-site parking
Dog park
Dogs allowed

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-10-04 - Rating: 5)
One of the nicest apartments I’ve ever lived at. I only moved in a couple of months ago but I already look forward to living here for a while. The staff is super attentive and always there when I need help or information. My favorite part about this place is the 24/7 access to amenities, specifically the pool and gym. The pool is incredible and I often find myself staying in it longer than I plan. I always recommend this place to my friends whenever they’re looking for apartments. I even got some to sign a lease here!

Review 2 (2025-02-28 - Rating: 5)
I’ve lived here for about 4 months and I haven’t had many issues. If I did, they were resolved super quickly, I also love the nature everywhere. My dog Sasha loves the dog park!

Review 3 (2025-02-20 - Rating: 5)
I love my new apartment and the wrap around patio! Johanna and Joseph were the best. They also stayed open late for me since I dont get off of work till the evening.

Review 4 (2025-02-05 - Rating: 5)
I just moved in, and Alfredo and the manager were so nice. The manager came out and introduced herself and I’ve never experienced that before. I have rented forever, and this is definitely different. Thank you for helping me out!

Review 5 (2025-02-05 - Rating: 5)
I recently moved into Reserve at Canyon Creek, and my family couldn’t be happier. It was also an easy transition to move in. I love the fact that they take the time to get to know you, and if you’re a good fit for this establishment. It is also nice to see how many amenities you have access to.

Review 6 (2024-11-02 - Rating: 4)
I was forced to find an apartment as soon as possible as I go through a major phase change in my life, and the Reserve at Canyon Creek was best suited to my needs. Jazmine in the front office did a great job of getting my unit ready in under a week. Since then, she has also become a good friend and helped me adjust to my new life. Joseph is also absolutely wonderful and always friendly and courteous. The whole office staff, and the few interactions I have had with the maintenance crew, everyone has been wonderful. It isnt the quietest place I have ever lived (coming out of a house), but every resident Ive met here has been friendly, almost reminds me of my midwest home town where everyone greets everyone with a smile.

Review 7 (2024-10-08 - Rating: 5)
I have been here for about a year now and have absolutely loved it. What really sold me was the built-in fireplace, I get tons of compliments and it adds such a classy touch. I love how updated the finishes are. The staff is always helpful. I placed a work order on Friday and Yvonne took care of it super quickly. I can’t recommend this property more :)

Review 8 (2022-12-29 - Rating: 5)
Relocatting from New York in 2023 and just toured this beautiful community. The apartments are massive and the price is the best in San Antonio! The leasing office staff was awesome !They really took time to find the best apartment that fit my needs. Ive seen 10 other places in the area. Reserve at Canyon Creek is #1 !!!

Review 9 (2024-09-12 - Rating: 5)
I’ve been living at Reserve at Canyon Creek Apartments for a while now, and I can’t say enough good things about this community! One of the biggest factors for me is feeling safe, and I definitely feel secure here. The gated entry and well-lit grounds give me peace of mind every day.The customer service is top-notch. Every time I’ve had a question or maintenance request, the staff has been friendly, professional, and incredibly responsive. They truly care about the residents and go above and beyond to make sure everything is handled quickly and efficiently.The atmosphere here is quiet and welcoming, making it a great place to call home. Highly recommend it to anyone looking for a safe and well-managed place to live!

Review 10 (2023-02-06 - Rating: 5)
(Tell them Lee at Apt 1434 sent you if getting a apartment there might get me rent off idk lol) Got to say I love the place. Was looking for something that had a decent kitchen. Cause I am a chef by trade and attending college to get my associates degree. Veronica and team you are the best! Y’all went out of y’all’s way weeks later to let me know an apartment size I was looking for was open. Ty means the world to us.

Review 11 (2024-09-12 - Rating: 5)
I recently moved into Reserve at Canyon Creek, and I couldnt be happier! The location is fantastic, offering a peaceful atmosphere surrounded by beautiful scenery while still being close to everything I need. The apartment itself is spacious, modern, and feels like home. The staff has been incredibly helpful and welcoming from day one, making the move-in process smooth and stress-free. I highly recommend Reserve at Canyon Creek to anyone looking for a comfortable, well-maintained place to live!

Review 12 (2024-09-12 - Rating: 5)
I recently moved into Reserve at Canyon Creek, and I am absolutely loving it! The apartment is spacious and modern, with a great layout that really feels like home. The amenities are fantastic – the pool is perfect for relaxing on a sunny day, and the gym has all the equipment I need for a great workout without having to leave the community. The staff is friendly and helpful, making the move-in process smooth and welcoming. Overall, I highly recommend Reserve at Canyon Creek for anyone looking for a beautiful and well-maintained place to live!

Review 13 (2024-07-27 - Rating: 5)
I had really amazing customer service from Jaden!! He was very kind and patient and he had a great sense of humor. I just moved in and am very excited to use the fitness center!!

Review 14 (2023-08-21 - Rating: 5)
The residents are the best neighbors you can possibly have around, very kind and long-standing community. The property and amenities are also very well kept. Props to Joseph, Veronica, Cordelia, and Kristen for always looking out for us and making sure we are taken care of!! Will be renewing my lease!

Review 15 (2024-08-24 - Rating: 5)
The staff is so nice and amazing, Jasmine really helped out and always found a way to help you and settle down. The complex is so quiet and peaceful. The apartment is very spacious and beautiful, my partner and our doggies really enjoy the bigger space for our home.

Review 16 (2024-09-12 - Rating: 5)
I recently moved into Reserve at Canyon Creek, and I couldn’t be happier! The location is perfect—peaceful, with beautiful scenery, yet close to everything I need. The apartment is spacious, modern, and already feels like home. Jaden was incredibly helpful during the move-in process, making everything smooth and stress-free. I highly recommend Reserve at Canyon Creek to anyone looking for a comfortable and well-maintained place to live!

Review 17 (2024-10-09 - Rating: 5)
This is my favorite apartment complex I’ve lived in thus far. The management team is friendly and quick to address any concerns or maintenance requests. I absolutely love the amenities and feel so at home.

Review 18 (2024-09-03 - Rating: 5)
My partner and I recently just moved in with our dogs and we are so happy we did all thanks to our amazing leasing agent Jasmine. She made our move in process as smooth as can be and was so understanding and attentive when addressing our questions and concerns. My dogs love the dog park here where they can roam without their leashes and still be close to home.

Review 19 (2023-06-09 - Rating: 5)
We’ve been living here for a month and it’s a dream come true. Jasmine helped us through our process and although there were some bumps, she always made sure to let us know this is the place to be! I’m not going to lie I was a bit skeptical at first from reading previous reviews, but with this new management team they have they’re rock solid! Super attentive people and you can tell by the welcoming vibes that they care!! We also wanted to give a shout-out to Joseph, Kayla, (once again) Jasmine, and just everybody who has helped us since we’ve moved here. Y’all make this place home not only for us, but for our fur babies as well!! If you’re looking for a place to live this is it!- Lucia and Ivan

Review 20 (2024-11-21 - Rating: 5)
We had a pleasant experience with a maintenance worker Russel we had some things that needed fixing, and he came and fixed it all, he was very Nice and understanding, he did not give us the run around like we had before he was truly happy to help and we are thankful for it!

Review 21 (2022-09-24 - Rating: 5)
Reserve at Canyon Creek is a beautiful peaceful environment with a professional staff. The property manager Veronica and sales team Hailey and Katie took care of everything! definitely recommend!

Review 22 (2024-08-17 - Rating: 5)
Just moved in and had an excellent experience at this apartment complex so far. The units are well-maintained, spacious, and have modern amenities that make living here very comfortable. The gym and pool are good on our family’s must have list. The community is friendly, and the location is convenient, with easy access to shopping and dining. I also want to give a special shoutout to Jaden who helped us secure our apartment. Jaden was incredibly helpful, professional, and attentive throughout the entire process. He made finding and moving into our new home stress-free. I highly recommend both this apartment complex and Jaden for anyone looking for a great place to live. We are excited to be here for a year. We hope everything will continue to be amazing and an enjoyable experience for us. Our place is full of boxes for now but here is the floor plan. :)

Review 23 (2024-10-08 - Rating: 5)
Jasmine was so helpful to me and my partner. She was so understanding with our fur baby a lot of places don’t. We can’t wait to live here.

Review 24 (2024-05-09 - Rating: 5)
My brother and I had just finished driving from Oregon, an hour before we reached San Antonio, we got a phone call from a rental apartment that we were in contact with for over a month before moving down here had everything set up and they called and told us that they could no longer rent to us, due to miscommunication on there end.. we had a uhaul trailer with a deadline to drop back off.. we had to think quick, we found Reserve at Canyon Creek.. went into the office frantically trying to figure out a solution, Told our Story to Joseph and right away he told us he as a place just right for us. We checked out the apartment and everything looked perfect, everything was clean ready for move in and everything and more that we were looking for. Filled out paperwork right away, and within 24 hrs! Joseph was handing us keys to our new apartment! Not in any of my time of renting have I ever had this top tier of hospitality! Not to mention that everyone that we spoke to inside the office was very nice and personable. I could go on and on about everything that is great here, honestly you just got to experience it for yourself! Joseph is king! 1000/10 would recommend! Thank you for the greatest welcome to San Antonio my brother and I could have asked for!

Review 25 (2024-09-12 - Rating: 5)
Jaden Secrest helped me find the most perfect home. I had to pay a little extra for the pet fee but it was worth it. If you’re looking to find a nice cozy home… Jaden is the person to see! I seriously recommend this apartment complex!

Review 26 (2024-07-27 - Rating: 5)
Really loved the apartments, there was so much to see and figure out about this area. We really liked the pool and how well this place was taken care of. We also loved our agent Jaden, he did such a great job explaining everything to us and is just a genuine person. We will most likely be purchasing because of our experience!

Review 27 (2024-11-01 - Rating: 5)
Living at Reserve at Canyon Creek has been fantastic, thanks in large part to Jazmine. She made my move-in smooth and has consistently gone above and beyond to ensure any issues are handled quickly and professionally. Jazmine’s dedication and proactive communication make the complex feel like a real community. Highly recommend living here, especially with support from someone as caring and responsive as Jazmine!

Review 28 (2024-02-28 - Rating: 5)
I absolutely LOVE these apartments. There are so many floor plans to choose from with gorgeous views, upscale amenities, and meticulously maintained grounds! The dog park, attached parking garages and private backyards are truly unique. However, what makes these apartments the best in San Antonio are the people that manage it. Kristin, Chris, Cassie. Jose, David, and Isaac provide the elevated quality of life through their unmatched world class service!!! I absolutely adore them all and appreciate how they always go above and beyond for their tenants. I never want to leave!!!

Review 29 (2024-10-09 - Rating: 5)
Love living at The Reserve at Canyon Creek! The apartments are modern and well-kept, the staff is friendly, and the location is perfect—quiet but close to everything. Highly recommend!

Review 30 (2025-02-20 - Rating: 5)
I been living here for a year and honestly is been amazing I really like ! I love they have 24hr gym !!!

Review 31 (2023-11-29 - Rating: 5)
I generally dont write any reviews. I lived 5 places in past 7 years but this is my second review regarding apartments as I cant stop writing such a nice review based on my experience. I moved this apartment 2 weeks ago from San Marcos, TX. This apartment is an absolute gem, nestled in the heart of the city, downtown nearby, lots of restaurants and grocery stores. The open-concept living area is flooded with natural light, and the kitchen is really nice. The bedroom offers a tranquil escape with a luxurious en-suite bathroom.But what truly sets this place apart is the exceptional service provided by all staffs, particularly Joseph, who went above and beyond in assisting with the lease, setting up the apartment. All staffs here are really nice and take all maintenance orders seriously and get done before expected time.The building is secure and well-maintained, thanks to the dedication of all the staff members. this apartment offers an unbeatable combination of location, luxury, and outstanding service. I cant recommend it enough for an unforgettable experience!

Review 32 (2025-02-20 - Rating: 5)
This apartment complex is BEAUTIFUL! I stopped by the office to check out the complex and the staff was super nice and resourceful. Thanks!

Review 33 (2024-07-31 - Rating: 5)
Man oh man, when I tell you that these apartments are top notch and the man who helped me too, Jaden Secrest I think was his name. He made sure that I was comfortable throughout the whole process and just made me feel welcome. I will definitely be recommending this amazing location to my friends and family!!

Review 34 (2024-09-01 - Rating: 5)
Visiting a friend and they are very nice. Tree shade, clean complex, roomy apartment. No rug is awesome for people who have allergies. Wash and dryer came with apartment and gated complex . Nice

Review 35 (2023-04-27 - Rating: 5)
I had the pleasure of touring these apartments with a friend. The staff is very professional, courteous and friendly. The apartments are spacious, beautiful and very well kept. This is definitely a place I can call home for myself .

Review 36 (2024-09-30 - Rating: 5)
Jazmine is the sweetest caring person truly help me, my wife and kids feel at home and give us the kitchen we didnt think we could have till we built out house.

Review 37 (2024-07-30 - Rating: 5)
Jazmine was phenomenal! Helped us find our new home in such a short time span and was very professional. Happy to have this community as my new home for the next year!

Review 38 (2024-06-25 - Rating: 5)
I had the absolute pleasure of working with Jazmine as my apartment agent, and I couldnt be more satisfied with the experience! From the very beginning, Jazmine was incredibly helpful, knowledgeable, and professional. She took the time to understand exactly what I was looking for and went above and beyond to find the perfect apartment that met all my needs.Jazmines great attitude and positive energy made the entire process smooth and enjoyable. She was always available to answer my questions and provided valuable insights that made my decision-making much easier. Her dedication and commitment to her clients are truly commendable.If youre looking for an apartment and want a stress-free, enjoyable experience, I highly recommend working with Jazmine. She is a true gem!

Review 39 (2023-11-09 - Rating: 5)
I worked with Joseph from start to finish getting into the Reserve and it was an amazing experience. Joseph went out of his way to look out for me. Im disabled and walk with a cane. I needed a first floor - he went above & beyond to find one for me when I needed it. At every turn he was there to answer questions, provide support, and go the extra mile to get me into a great apartment.The Reserve is quiet, green, beautiful, and the folks here keep to themselves. I could not be happier, and Joseph was a huge part in facilitating this whole smooth process for me. I have genuinely never had someone in a leasing office care so much about what happens to me within the community, and in general. Ask for Joseph - you wont be disappointed!

Review 40 (2024-04-03 - Rating: 5)
Kristen has been wonderful to work with since day one. I moved from FL to TX and she remained in contact with me the entire time. Once I got here she was very welcoming and get me situated with my place right away. Excited to begin my stay

Review 41 (2023-09-28 - Rating: 5)
My partner and I just moved to San Antonio and are so happy with our experience thus far! I waited a couple of months before leaving my review to make sure that everything stayed great and I’m happy to say we love it! Customer service has stayed just as amazing as it was from the beginning until now which is really shocking because at past complexes that had always been an issue. Kristen and Joseph keep me up to date if I ever call about anything and it’s really nice to know that we have amazing management who doesn’t just over promise and under deliver.

Review 42 (2024-04-04 - Rating: 5)
I moved in to these apartments on Feb 1st and I have loved everything here so far! I’m currently living with my boyfriend and our dog and she absolutely loves it! There is so much space for her to take walks and a lot of shops and businesses nearby that are in walking distance. Joseph helped us so much when we were moving here from a different state! We were so worried about seeing the apartment before moving in and he helped us so much! We scheduled a walk through and he showed my boyfriend around. One thing that made us pick here was they were the only apartments that reached back out to us! We traveled here and Joseph greeted us so kindly after a really long drive. When we first moved here our AC didn’t work but we put in a maintenance request and they swiftly had solutions! They didn’t have the part needed but they gave us a window ac unit until the next day! (it worked wonders) Then it was fixed! Our balcony door was a little wonky and would only lock if you put it a certain way (we are on the third floor) it wasn’t a big problem but they fixed it for us anyway! All the people that live here are so sweet and take the effort to get to know you. My dog Wyllow has made a friend at the dog park that is built here! The dog park is her favorite spot! I occasionally go to the gym as well but it doesn’t seem like a lot of people go there very often because i’ve seen some cobwebs. It would be lovely if it was cleaned more often as I want to go there more! Every time I go, there is music playing, and whoever is on song duty has some really good taste! Our unit is on the third floor and has treated us so well so far. Other than the cardio that is needed to get up the stairs I have no complaints LOL. It’s very good exercise! All our kitchen appliances are in such good shape and we use them well. One thing I love is that I can’t even hear our neighbors conversations LOL, it was a problem at our old place and was really annoying so it nice to have some space between the walls! The only thing we really hear is when cars love to speed down the road (we are directly by the road). HEB is a 5 min drive and saves us so much time from getting to the grocery store and back. I haven’t tried the pool yet but I definitely plan on it once they are done fixing and cleaning it up for summer! I would definitely recommend these apartments to someone moving to San Antonio and thank you Joseph to treating us kindly!

Review 43 (2022-10-22 - Rating: 5)
Veronica was very helpful and gave me a great experience. My first impression of the property was clean and well kept the staff was kind and welcoming.

Review 44 (2024-02-10 - Rating: 5)
I have lived here for a while now and couldnt imagine living anywhere else. The amenities are fantastic, the grounds are always beautiful and it is close to everything. The staff here is absolutely amazing. The new manager Cassi will clearly step out of her way to make sure that everything is perfect for your life here. I would recommend living here to anyone

Review 45 (2024-02-05 - Rating: 5)
I just recently moved into the complex, and was immediately greeted with kindness. I was fortunate enough to work with Joseph, and he was simply AMAZING!! From taking a tour of the floor plan I wanted, traveling to get here, and signing the lease, Joseph was there for me every step of the way. I’m very happy with the care I was given, and I hope anyone who plans to move here feels the same!!😁

Review 46 (2024-05-10 - Rating: 5)
Jas was the best first impression for the apartment complex. Shes extremely warm, welcoming, and patient. She went above and beyond for me in every way conceivable. From holding the exact unit I wanted till I was ready to move in to keeping in constant communication with me even after moving in. Jas was very compassionate with me and made me feel like wed known each other for years. As long as youre in Jas hands, look no further for a seamless experience and a great place to live.

Review 47 (2024-06-14 - Rating: 5)
Joseph, women want him and men fear him, he benches 220 and smells like lavender, i also heard he once saved a little girl from a bear, and has his own collection of exotic hummingbirds.Real talk he found me and my future wife a perfect home and made it so we felt confident leaving our current place, we really appreciate him!

Review 48 (2023-11-26 - Rating: 5)
Kristen is amazing handled my move professionally. Shanon the maintenance guy was there for my needs with my apartment and fixed everything quickly and professionally. The entire team is awesome 🤩. Everyone gets 5 stars 🌟 for making my transition as smoothly as possible! Great job 👏 guys.

Review 49 (2023-06-27 - Rating: 5)
Maintenance at this complex is quick to respond. I want to give a big appreciation to Andrea. She has not been long in maintenance, but she works hard at her job keeping the apartment complex maintained and assisting the tenants when they need help. She truly loves her profession and I am so excited she has joined your team. She has a lot of potential to grow with this apartment complex. She is Awesome!

Review 50 (2023-02-11 - Rating: 5)
As a new resident, I am over the moon with my new apartment. There is so much space, the layout is incredibly pleasing along with the fixtures/upkeep of the unit I am in. Even the movers were impressed. Gigi was wonderful to work with and I cannot recommend him enough! Outstanding customer service. He even kept snacks for when the kids visit the office. As a single mom of two- its great to know what a wonderful, safe, community and welcoming staff they have.

Review 51 (2023-08-23 - Rating: 5)
I have lived at Reserve at Canyon Creek going on three years now. Kayla and the office staff have always answered my maintenance requests in a reasonable amount of time. The location is great and super quiet. They even upgraded my appliances when i resigned a few months back. I have truly enjoyed my time living here!

Review 52 (2024-10-25 - Rating: 5)
My girl Jazmine always makes sure me and my girlfriend are taken care of!! Everytime I tell Ms. jazmine about anything going on she gets it done

Review 53 (2023-11-23 - Rating: 5)
I recently placed a work order for my garage not opening and the team got it resolved same day! Going on 2 years living here and always impressed with the maintenance team and office staff.Kayla did my lease resigning and was so sweet.Excited to be staying another year!

Review 54 (2023-04-10 - Rating: 5)
We found the Reserve in a Google search from the other side of the world. We learned we were relocating to San Antonio and needed to find a place to set up our new home.We loved the simplicity of looking at the floor plans online and found exactly what we needed. We reached out to the Reserve through email and started the process of applying and securing our new home.We were able to apply, sign all the paperwork and make all of our deposits and payments easily and stress-free.Joseph has been our point of contact through the entire process and has been amazing to work with. While on Guam, he showed us our apartment on zoom, not a model, but OURS, which was great.Now we are here and met Joseph face-to-face and we love him! He showed us our new place again and has been so accommodating. My hubs needs an ADA commode and theyre totally going to install the one we bought today.Yes, its an apartment and no apartment is perfect, but the reserve at canyon Creek is pretty amazing.

Review 55 (2024-01-28 - Rating: 5)
I went and toured the property today it’s very nice and suitable. I can’t wait for my lease to be up so I can move in. The area is quiet and the leasing agent was awesome. She was very thorough and informative of everything the apartment has and availability. Thank you Cassi your a rockstar.

Review 56 (2024-03-31 - Rating: 5)
Jazmine was so sweet when I was searching for a new apartment. I had so many questions on the amenities, prices, and room availability but she was so helpful! I’m way more at ease knowing she made my apartment hunting a breeze.

Review 57 (2024-09-25 - Rating: 5)
Jazmine is amazing, she answered all my questions and got back to me quickly. Highly recommend going to her!

Review 58 (2024-02-23 - Rating: 5)
Did a walk through with Cassi and she did an amazing job, asked all the questions, showed us everything we needed to see, and let us take our time. She did excellent with the follow up and making sure if we had any questions she could help.

Review 59 (2023-06-27 - Rating: 5)
The customer service at Reserve at Canyon Creek is incredible! The entire team was so helpful and kind during our search for a new home. Christy was so patient with me, taking the time to answer all of my questions and making suggestions, truly going above and beyond.Their quick responsiveness, professionalism and overall kindness was a breath of fresh air and what you want living in a community like this. I highly recommend The Reserve at Canyon Creek. You will not be disappointed!

Review 60 (2023-04-26 - Rating: 5)
Hello My name is Tracy Maier and I have been living at Reserve at Canyon Creek almost a month now. From the first time meeting the staff I got A plus service. I especially want to give kudos to Jasmine which helped me out so much from the beginning to until I got my apartment.The first time that we met, she had this lovely smile eager to help she was the one who show me the apartment and she sold me on it. I’m so glad that I had her to help me out when I was filling out the application by answering all the questions that I had. I would tell anyone who wants to see an apartment ask for Jasmine. Now let me say something about the maintenance person David well I needed a ice tray in my refrigerator to be hooked up and I had let the office know that I need to put this into order and I did, within maybe three days I had my ice tray hooked up. I came home and there was David behind the refrigerator, hooking it up while my dog was just barking at him. I have a little schnauzer all bark no bite and David was in there doing his work not worrying about the dog barking now my dog know who David. I am so happy that I chose Reserve at Canyon Creek for my home. I feel safe and it’s quiet just the way I like it. Thank you again Reserve at Canyon Creek.

Review 61 (2023-05-15 - Rating: 5)
To start, I appreciate the great customer service provided by Kayla from the moment I walked in until the minute I walked out. I visited Canyon Creek to see if I could find an apartment for my sister who lives in another state and wants to live on this side of town. I wasnt expecting to go out and see an apartment at that particular visit, but it was possible. Kayla was such a kind approachable professional describing and providing information about the apartments and apartment complex. The conversations Kayla and I had about the rent, pest control, amenities, and what to expect from the maintenance crew put my mind at ease. This place and with professionalism from Kayla, I plan on revisiting when my lease at a different apartment complex is about to expire. A++ for Kayla.

Review 62 (2023-04-26 - Rating: 4)
I got a package stolen from my door in broad daylight. Management refuses to hire full time security despite the fact that this isnt the first time incidents like these happen.Update: I spoke to Veronica on the phone. After a thorough conversation, I concluded that she and the management team have identified the issues and are setting the appropriate measures in place. I am updating my rating because I could tell Veronica is being diligent with her efforts to keep this community safe and presentable - I have noticed they have been investing in the upkeeping of the buildings, which is nice.

Review 63 (2024-05-09 - Rating: 5)
Joseph was the best!! Helped my brother and i out at our time of need, and went above and beyond to help us feel welcomed and have a place we call home! Thank you so much Joseph and the reserve at canyon creek!

Review 64 (2023-10-07 - Rating: 5)
I visited the apartments earlier this week, and met with Kayla. She was very professional and knowledgeable. She was very easy to speak to and made me feel at home the moment I stepped in. The community is well maintained and has lovely floor plans.

Review 65 (2020-10-06 - Rating: 5)
My pup and I love living at The Reserve at Canyon Creek! Were going on our second year living here and we could not be happier. We have never had problems with our neighbors or the employees at the leasing office. The Leasing office is always so helpful and responsive! Maintenance is well managed and is very efficient. This time around, I was having trouble relocating to another apartment complex and the leasing office was super understanding and helped me extend my lease without any trouble. The parking lot and pet park are always nice and neat, same does for the gym. The gym is so great, I havent even bothered signing up at a local gym.

Review 66 (2023-12-29 - Rating: 5)
Maintenance at this complex is quick to respond. I want to give a big appreciation to Issac.He works hard at the job keeping the apartment complex maintained and assisting the tenants when they need help. He has a lot of potential to grow with this apartment complex. He is awesome and so professional. Thank you.

Review 67 (2022-05-09 - Rating: 5)
I came by around October because my lease was ending and checked out the area. The entire staff was friendly and helpful over the phone, but Gabie took care of me and helped me throughout the whole leasing process. She was on time with everything and responsive when I’d call and had questions. During the walk through she made sure to give me time to check out everything, to make sure everything was good, which it was. I never felt rushed at any point of the process. 10/10 experience, the complex itself is peaceful and nice, for a good price.

Review 68 (2022-12-16 - Rating: 5)
After my 1 star review under old management, this complex is now being managed by an amazing team.👍🏼👍🏼👍🏼Under previous management, my work orders had been left on the back burner for over a year.New management sent David (almost immediately) to address my issues, and to make desperately needed repairs.David was very knowledgeable and completed all repairs in under 30 minutes. He did a great job, and provided quality service with a smile. 🙂I’ve spoken to Veronica, the new manager by phone and in person. She and her team have truly been a blessing to the residents of this complex. They seem to be, all about providing excellent customer service, which had been nonexistent till now.Our prayers have been answered and the nightmares are over.Kudos to everyone involved in making this place finally feel like home!I have changed my review to 5 Stars. ⭐️⭐️⭐️⭐️⭐️

Review 69 (2023-08-31 - Rating: 5)
I was having a hard time looking for a place on such short notice after moving here for new job until I found this complex. Once I walked in I was greeted by Kayla and she could tell I was over all the interviews or something cus she knew right away I was over all the interviews. She listened to everything I was looking for and lead me to exactly what I had in mind. Really, the entire staff was tentative to my needs and I couldn’t be happier as a resident. Even now, the maintenance responds quick, and they’re friendly! That was the “I made the right choice,” for me.

Review 70 (2023-03-24 - Rating: 5)
I walked in for a tour and felt welcomed right away! I highly recommend if you’re considering these apartments, ask for Jazmine. She is great, energetic and is willing to go the extra mile to make sure that you are well taken care of. She is willing to work with whatever, to make sure that you find the right home.

Review 71 (2022-07-12 - Rating: 5)
Toured with my girlfriend yesterday and we love the complex. Amanda and Gaby in the office were very kind and understanding to our situation and showed us exactly what we wanted.This property is well managed and the property manager was on board to help us find the best apartment.I never leave reviews but these ladies made a lasting impression and deserve the praise.Thank you, Amanda, Gaby, Danielle and Talia.

Review 72 (2018-11-06 - Rating: 5)
Ive lived here for two years and renewing my lease for the third. I can honestly say this has been the best apartment complex I’ve lived in. It’s in a great location, being so close to 1604 and I-10 you can pretty much get anywhere in San Antonio fairly quick. The grounds are very clean and they really keep up with the pool and gym, making it easy and fun to actually use the facilities. The community is peaceful, safe and the residents are friendly and considerate. I’ve never had or heard of any security issues here. The apartment I live in is spacious and has a great layout which gives it a “homey” feeling that you don’t usually get in apartments.Although all of that is great, what I like most is the staff. The staff here has been pretty much the same since I moved in, which shows how committed they are in what they do. The maintenance staff is great and has fixed any issues Ive had in a timely manner, if it’s an emergency they get to it right away 24/7. I’ve had particular personal situations while I’ve lived here and the office staff have been impressively accommodating. They’ve really gone above and beyond to make sure they could meet our needs and we’re happy with our living situation. I am extremely grateful to Milly, Jayne, Karla and the rest of the staff. Living here has truly been an experience that I will never forget. You get 10 stars from me any day of the week and twice on Sundays!Thanks Reserve at Canyon Creek!

Review 73 (2022-05-09 - Rating: 5)
What can I say. This place is truly amazing. Been in other apartments but this one feels like home. Quiet, clean, friendly. Since I’ve been here almost a year they upgraded everything inside and out. They gave us new appliances. Maintenance is super quick and super nice. The staff inside starting with Dannielle are amazing. Super nice and want us to always be happy. Everyone inside always has a smile inside and greets with happiness. Place truly feels like home. Anyone who is looking for a home, look no further. Thank you Reserve at Canyon Creek for always making this place feel like home!

Review 74 (2022-01-02 - Rating: 5)
I have been living here for almost a week. This is an amazing living experience. The apartment is extremely nice and has all new appliances. The complex is active but overall very quiet. Lots of dog owners walking their cute fur babies. I also have an amazing view of the complexes beautiful pool.Gabie and Danielle have been amazing through my move in process. James in maintenance is awesome and friendly.

Review 75 (2022-07-31 - Rating: 5)
I’ve lived here with my partner for 3 years and every year gets better. My apartment has updates and the best balcony that I’ve had at an apartment complex. The community is quiet and clean. We have been VERY happy with the updates that Connor Group did over the last year. Dannielle in the office is amazing at her job and very relatable and kind. Reserve at Canyon Creek is a lovely community.

Review 76 (2022-11-23 - Rating: 5)
I was very happy with the service I received from Amber at the leasing office.. me and my wife felt felt so good with the service received when we had our appointment. The application process was easy and Amber explained everything.. I highly recommend to go for the 3 Bedroom apartment.. it has 2 car garage and the apartment is beautiful.. this place makes you feel like home 🙂I like the bundle package they offer for Internet and cable and the dog park is a pretty good size..

Review 77 (2024-02-05 - Rating: 5)
Ive been at The Reserve for a month now and am pleased with my choice to rent here! Eden has done a wonderful job helping me get everything squared away, and making sure Im settling in! Thank you!

Review 78 (2016-10-05 - Rating: 5)
The apartment was wonderful and clean. It is very spacious with lots of windows for natural light to come in. The location is the best, you can get to downtown in 10-15 minutes and its about a mile from I -10. The price is great for what you get and the best part about the complex is the management. Jayne is the manager there and she is absolutely the best, they should give her a raise and make sure to keep her there. Her leadership is reflected through the office team and maintenance crew, who are all outstanding. I would definitely recommend this place to anyone, we lived there for 1.5 years and loved it, great community.

Review 79 (2020-02-20 - Rating: 5)
My girlfriend and I initially were going to live here in a 2 bed 2 bath, but unfortunately the apartment wasn’t going to be ready in time for our move in date, and for other reasons, we were no longer able to afford other 2 bed 2 bath apartments there. Because this complex is a sister complex to Boulder Creek Apartments across the street, Karla and Courtney were able to find us a new apartment to live in, that was ready for us to move into before our move out date.Although not a lot of complexes are sister complexes, what these ladies did for my girlfriend and I was incredible! I’ve never had such patient, sweet, understanding and compassionate people help me find a more than decent place to live. We are so grateful for everything they’ve done, from having such a warm welcome when we first toured, to offering a discount because of my employment, to helping us and Boulder Creek find us a new home.And of course, all the floor plans are so spacious and gorgeous. The amenities that are offered are amazing. Anyone looking to live here would be content and happy with not just living here, but the whole process as well.I will send everyone in the management team good wishes and possibly a little present for their good hard work and being amazing people.

Review 80 (2022-10-12 - Rating: 5)
Marisa, Chris and Amber helped us so much. Their office answers the phone, their pools are clean, the staff are VERY understanding and there’s an adorable pup named Oliver at the leasing office.Pretty affordable, rooms have plenty of space and they’ll work with you on whatever preferences you may have. Whether we can move in or not, definitely a place I’d recommend to fellow apartment hunters.

Review 81 (2022-11-14 - Rating: 5)
I have been apartment hunting for about three months now for my elderly parents. We have met a lot of leasing agents, some that we liked some that we didn’t, but wow, Amber at the reserve at Canyon Creek was by far the best. She was very informative and has a great personality that makes you want to live there just because you know she would take care of any problems that you have, she was priced a little out of my parents price range but I wish they could’ve moved there because I would’ve felt great about Amber supporting them !

Review 82 (2023-06-10 - Rating: 4)
Mr. Godley; My family and I have lived here for a few years now. Great Management,Mrs.Veronica and her staff here does a wonderful job of taking care of the property and seeing that repairs etc, are done in a timely manner. The team here are very personable and will work with you to make you feel comfortable here. Quite living!

Review 83 (2020-09-16 - Rating: 5)
Love all the staff at Reserve at Canyon Creek! They are always friendly with answering phone calls, taking maintenance requests, and going above and beyond with anything residents need or want. The apartment itself is spacious and feels like a home. I have a two bed 2 bath with attached garage, and I feel like I am in a little house rather than apartment. I am off the green belt of the complex and on the first floor so I do have issues with critters, but they are really on it and keep up with pest control as long as you schedule it. Also considering it is first floor, I feel like my balcony has the best view!

Review 84 (2021-12-28 - Rating: 5)
As residents of these apartments for 15 years we would likely recommend the maintenance crew and property manager for jobs well done. The maintenance crew consisting of James, Jacob, Tyler, Moises, Rudy, and Harli for the many things they have done for us, even from moving mattresss for us when they did not have to. They even are gonna move furniture for us to replace all the carpeting since we do not have anyone to help tha lives close by or family to do so. We appreciate all that management (Danielle) and maintenance has done for us to take care of everything that we have needed. We love the new paint job done for the outside of the buildings and the new flower beds and plants. We are looking forward to many more happy years with this group that works here.

Review 85 (2023-03-29 - Rating: 5)
Jasmine was extremely helpful and answered all the questions we had. She was thorough and I felt that she wanted to provide the best quality of customer service possible. It made the experience less awkward and I felt I could be open with her. 10/10 would recommend!

Review 86 (2023-10-23 - Rating: 5)
I just got approved for my new apartment. Kayla in the office was so helpful and made the whole process so simple. Such a quiet community and a great group of people. I am really excited to move in next month!

Review 87 (2024-10-03 - Rating: 5)
Moving cities and I’m so sad about leaving. You’re so well taken care of here and it feels like home. I’m going to miss it here so much!

Review 88 (2023-01-21 - Rating: 5)
I have recently moved into Reserve at Canyon Creek and the new manager and staff are great. They have made sure to respond to all of my needs to help me get settled and have showed me, as a new apartment dweller, much patience. There may have been some challenges with the past owners and management but this team has stepped up to the plate!

Review 89 (2023-09-28 - Rating: 5)
I don’t have anything bad to say! Such a great place to live and the maintenance people were always on top of it. They were always polite and got all my stuff fixed quickly and with no fuss! I would recommend to anyone to live here.

Review 90 (2022-09-28 - Rating: 5)
I want to give Marina a quick shout out for the excellent service in repairing my sink and my toilet issue. She was very friendly and took my concerns seriously. She made sure that everything was done and that I was satisfied. She even asked if there was anything else she could take care of while she was there. I’m happy to know the maintenance department has a wonderful employee who not only will get the job done but makes sure the tenant had all concerns taken care of before leaving. Thank Marina Salazar!!

Review 91 (2022-10-27 - Rating: 5)
This property is in a great location, and the new paint job looks pretty. I met the new manager, Veronica, she is really nice and made me feel comfortable along with her entire staff, everyone is so friendly. I have enjoyed my experience here very much.

Review 92 (2023-10-27 - Rating: 5)
Been living here for a few months now, and all the staff has been very helpful with everything so far! Maintenance has always been able to fix issues quickly, and the office staff is very friendly, and always answers our questions and helps us out however we need! Would 100% recommend ANYONE in the market for a new place to try and live here at the Reserves at Canyon Creek!

Review 93 (2022-09-07 - Rating: 5)
Very great costumer service! My family and I went looking for a new apartment with only 3 weeks left to be moved in so it was definitely a little stressful and overwhelming. But with the help of Garrett he made the stress all go away! He sat down with us and went over everything we wanted in a new future place. He connected with us and went above and beyond to really make sure we felt valued as a future resident. He then showed us the floor plan and was just as excited as we were with the fact that we were able to check everything off our checklist that we could of possibly asked for and more! His enthusiasm and overall customer service was 100% the best we’ve had by far!! Thank you Garrett for all the help you did for us!!

Review 94 (2023-02-23 - Rating: 5)
Muriel warmly welcomed me upon entering the community and introduced me to the units with amenities offered. She was very informative and responsive to all of my questions. She also provided a good sense of the community experience and thorough coverage of the rental process. Definitely gave me a great first impression!

Review 95 (2018-02-14 - Rating: 5)
Ive been here four months now and am really happy with everything. The staff is the best Ive ever interacted with and Ive lived in many apartments. The maintenance staff is also really good. Work orders are typically done within 24hrs. The location is really good, close to many food, shopping, and work locations and feels safe. Ive come home at all hours and never felt worried. The only downside, which is pretty normal in San Antonio, is limited parking. If you come home after 7/8pm it can be difficult to find a parking spot.

Review 96 (2023-11-27 - Rating: 5)
Ive been here several months now and I would say Kristen and her team are doing a great job. She is always doing everything she can to help out when its needed. I cant ask for anymore than that. I would totally recommend this community and if youre looking for a new place reach out to Kristen, Joseph, or Kayla. They are fantastic and will help you out.

Review 97 (2023-04-30 - Rating: 5)
I worked with Joseph and it was one of the best experiences I’ve had when apartment searching. I would recommend requesting him when coming to view the apartments or any questions you might have. He was such a fantastic person to get to know with such amazing hospitality!

Review 98 (2020-09-14 - Rating: 5)
14 SEP 20: Lived here 2 1/2 years. Work on Lackland with a 20 min drive there and back. The office staff is so far above Par its incredible. The maintenance staff is knowledgeable and fast. The comfort of having a solid support system has bee. The only reason I have stayed a renter. The tenants in building three have been great neighbors and are pleasant to live with. 100% recommended.

Review 99 (2022-10-28 - Rating: 5)
Gigi was so wonderful!! From the moment we interacted on the phone, to the ending process, Gigi reassured me that I would be able to get in. That meant so much to me! The last 5 years have been rough. I had to bury both my parents in a span of 5 years, not to mention picking up the pieces of where I left off back in 2015, in my first failed attempt to call San Antonio my home. But one thing about me is that I dont quit!! And Gigi fought for me! I cant think of any property who would go to great lengths to make sure I get accepted! And mind you, we never met face to face!! But you could tell there were good vibes between us. I felt more confident this time around. I can finally say with extreme confidence that my second chapter in San Antonio, will be so much better and memorable! Stay tuned...Only the beginning...

Review 100 (2022-09-29 - Rating: 5)
I have lived at Reserve for over 3 years. It is a beautiful community and great location. The townhomes are huge! The new managers Veronica Katie have been extremely helpful, professional and friendly. They quickly addressed any issues that I’ve in the past . This new team is awesome!

Review 101 (2024-04-11 - Rating: 5)
Joseph was very detailed while we were applying, the apartment was beautiful and he made everything feel very natural and comfortable.

Review 102 (2023-07-05 - Rating: 5)
I absolutely love living here! I have been a resident here for five months now (EDIT: I lived there for three years total, through the end of my degree and still loves living there the whole time. The only reason I moved was because I was moving cities.)Unlike any other community I have lived in, the maintenance requests are so timely and the office staff is so nice and communicative. It has never taken longer than two days to fulfill any request, most of them are handled on the same day. They always tell you way in advance when they come in to update a fixture or change out your air filter. The apartments are beautiful, tasteful. The property is nice, safe; I love to take walks and visit the grassy picnic areas and the little forest, drainage canal in the middle of the complex. This is a huge apartment for the price. The balcony looks out at all the natural trees on the property. My apartment is filled with beautiful sunlight in the day. There is space for my washer dryer and some apartments have garages. It is pet friendly, my cat loves it here too!I love the fitness center and the business center with free computers and printing. The pool is pretty too and has free wifi. There are many AWESOME resident events that they host around the year with free food and prizes.The only thing I would wish for more is that it had a hot tub.Overall, amazing place, really

Review 103 (2023-01-05 - Rating: 5)
Gabby was super nice to us. We came in for an apartment and toured around the place. She asked us a multitude of questions and made sure to pick out the right apartment for us. Although the price was a bit higher than we anticipated but when we were filling out our application she told us the rent went down which quelled any fears. By far the best experience I’ve had apartment hunting hands down. Thank you Gabby.

Review 104 (2017-07-18 - Rating: 5)
These were one of the best apartments I have ever lived in. The people at the rental office are friendly and polite. The maintenance team was responsive and efficient. The location was perfect for my commute. Unit layout is very impressive. I would definitely recommend these apartments to anyone looking for a peaceful, hassle free living experience at an affordable cost. I am going to miss this place a lot.

Review 105 (2024-07-24 - Rating: 5)
Jasmine was very helpful and kind throughout the process of obtaining our house.i felt like I was in good hands through the whole process.

Review 106 (2022-11-18 - Rating: 5)
Chanel was absolutely amazing. She was very informative and made sure our needs were met. We were able to see an amazing apartment while we are apartments hunting for our future home. Definitely on the top of our list. The pool was amazing the club house and amenities. Definitely recommending Chanel for anyone’s future tour!!!

Review 107 (2023-02-04 - Rating: 5)
Recently moved into this property and couldn’t have done it without Joseph’s help. Joseph is easy to talk to and he went above and beyond on move in day. He walked us to our apartment, and assisted us with our walkthrough and took notes of what we needed. The first week after we moved in, both Joseph and Veronica checked in on us frequently. I have never had this level of assistance from a property before and I am so grateful we have had a pleasant experience so far.Thank you!!!

Review 108 (2022-11-10 - Rating: 5)
A couple weeks ago, on a Sunday eve, messaged for maintenance. I promptly received a call back from David. He came over immediately and was very thorough in checking out the problem. David was well-spoken, polite, and extremely well-versed and knowledgeable in the problem. He immediately resolved a problem. Such a relief to me. I have never met a maintenance man so astute and efficient. I was just so impressed. He has great interpersonal skills and empathy. The Conner Group have definitely got one of a kind…in David.Thank you, David. It was so nice to meet such a competent individual. Best wishes in your future endeavors. I wish you a successful career.

Review 109 (2022-08-22 - Rating: 5)
Amanda, Danielle, and Jake have been so wonderful!! Amanda in particular, has been amazing and has gone out of her way to help make sure any concerns were addressed. She really is the kindest leasing agent I have ever worked with. The entire office team is caring, attentive, and helpful!! Thank you Danielle and team RCC!!!

Review 110 (2022-05-03 - Rating: 5)
I have lived here for over 2.5 years now, with my wife.We are both in healthcare and have lived in different apartment complexes for the past 12 years.Here are the reasons that I would highly recommend for anyone who is considering these apartments to actually move here or at least come check it out:1. There was a change in management in May of 2020, and as everyone thought, with that change, things started changing around here. To me they all have been in a positive way. They didnt happen overnight, and considering all the shortages in staffing everywhere, I would say they did a great job pulling this off in less than 9 months. Examples:A) Repaving the entire facility in only 2 weeks. (Many neighbors were unhappy since they had to move their cars around a couple of times! But the results were outstanding and everyone has enjoyed it)B) Redoing a big portion of the Yard and the Gym.C) Painting every building and hallways (much needed)D) Overcame the obstacles that came along with growing pains by bringing in a professional management team from one of their more established facilities from a different cities.E) Installing Electric Vehicle charging stations throughout the facilityF) Increased the safety of the place through fixing the gates and hiring a security patrol company(we did experience some breaking into neighbors cars in thepast)G) Redoing the dog park! Now it is actually looking great and clean!2. The management in the office has gone above and beyond to address any issues that have come up and I personally have had experiences that I needed something to be addressed a couple of hours after the normal business hours and I found Daniella (the property manager) in the office working! and she personally saw the issue through and resolved it.3. Increase in rent, has been 12% in 3 years. I think that is very fair considering what is going on in any market4. The quality of build, is actually impressive! Like many places, they dont have paper thin walls. If you have lived in apartments you know what I mean!5. They have an Application in place for maintenance request and payments. Also you can drop by the office or just call in. Depending on how busy your day is, you will have a way to communicate. Also, you have a few days grace period to pay your rent! Unlike some places that are strict about your payment day, otherwise they charge u all these fees!We all need to remember that, at the end of the day, things may break around the apartment or a neighbor may park in your spot or a million other things that may or may not happen; having a management team that is readily available to help with issues as quick as possible is a great thing. All it takes is a healthy and respectful communication and giving them a chance to resolve the issue!I hope you all find this helpful and Thank you all for your patience!

Review 111 (2024-03-07 - Rating: 4)
We moved from Iowa to this place in Late march. The apartment is too small for the rent money we pay. Maintainence Service is relatively slow to respond, expect a week if it is not emergency situation. Also, resident billing system was not explained clearly before we signed the contract , only to find that TV cable service is mandatory. Also, they force to pay internet through resident billing system at much higher price than the market value. These factors added substantial sum on top of the rent , don’t get simply fooled by the rent amount they say.

Review 112 (2022-06-17 - Rating: 5)
Reserve at Canyon Creek has the best amenities! All updated pool, dog park and fitness center. The workers here are happy energetic and most of all helpful! Most people only leave reviews when they are mad — remember that. Myself and a lot of our neighbors are very happy here and have little to no issues! Tour the complex and check it out yourself!

Review 113 (2024-09-10 - Rating: 5)
Joseph helped me find the perfect spot!! He is very good to work with, and answers all questions you might have!

Review 114 (2023-03-22 - Rating: 5)
I love my apartment, Joseph and Vanessa went above and beyond when I moved in. And recently I lost my keys and they were quick to get me back into my apartment. Joseph is amazing to work with! Would highly recommend.

Review 115 (2024-03-31 - Rating: 5)
Jazmine has the best customer service. She has been so helpful throughout the whole leasing experience. Above and beyond. So happy to live here.

Review 116 (2021-12-05 - Rating: 5)
My husband and I went to go look at an apartment here, and although we didnt go through with renting here, the staff was very helpful. Amanda did a great job explaining all the important details, and she went above and beyond to do what she could to help us. Im not sure how it feels to live at these apartments, but it certainly did feel nice to feel as valued and cared for as Amanda helped us feel!

Review 117 (2022-12-05 - Rating: 5)
Where do I start, even though I decided to go with another property my experience with Amber was a breath of fresh air. Her customer service exceeded everywhere else I’d been. She was not only attentive, she treated me with compassion and I truly appreciated that. Thank you Amber for showing there are still compassionate people in this sometimes cruel world. God Bless you!

Review 118 (2021-06-10 - Rating: 5)
Toured today and Jen had my boyfriend and I beaming with joy. She sat us down and continued to ask us what WE want in our home. It truly felt like she was trying to customize an apartment for us! Never had such an amazing time/connection at an apartment complex before. Once we went on our tour, everything I had requested was in that unit. Our experience was so amazing we applied right then and there. Can’t wait to call this place home soon!!

Review 119 (2020-01-24 - Rating: 5)
We moved in mid October 2019 we did our research on various apartment complexes and this was rated high. We are finally moved and we love it here. The apartment complex staff make you feel your home. They are so warm friendly and very personable. They coordinate small monthly gathers such like this evening The Roarding Twenties and it was great, small appetizers and goodies to eat, drinks such as wine, beer, soft drinks and water.You truly feel you are at home. Just Love It here.

Review 120 (2023-04-18 - Rating: 4)
Okay so I have been living here for about 3 months now. The apartment is nice, roomy apartments. But here is what you need to be aware of. When you visit, the leasing agent will claim that the rent is all inclusive - apartment monthly rent + washer/dryer + internet + water + trash. On paper, they will show you a figure of $1100 which will be equal to what you see on their website.You confirm, this is all inclusive right? They will say yes. But, please know you will be paying atleast ~$275 pm more on top of that. $130 pm for internet. A whooping $75 for trash (including valet) and remaining for water and sewer. Be careful when you read the lease agreement. Ironically, the recycle trash cans are almost always full since the have only 2 of them near my building. The lease will only include cost of apartment rent and additional $50 pm for washer/dryer.These additional amounts are a bit too much. Otherwise, I feel these are value for money apartments.3.5/5.

Review 121 (2021-11-04 - Rating: 5)
The staff here is AMAZING!!! My mom called and spoke with a girl named Amanda, crazy because thats my name also, and she was so nice and patient with my mom. When we got there to tour, Amanda greeted us and offered us coffee and hot chocolate. We sat down and waited for our tour and met Gabie, which is also crazy because thats my sister-in-laws name. Gabie is so nice, she made us feel comfortable, asked for all the details we were looking for in an apartment, and took us on our tour. Amanda, Gabie, and another girl, I didnt get her name, were very nice and went out of their way to make us happy and comfortable. They even called and texted me to follow up and see how my family and I were doing. Would definitely recommend this place to everyone, the staff is AMAZING!!!

Review 122 (2020-09-08 - Rating: 5)
I recently moved out after 3 happy years at the reserve, the whole Staff is fantastic and caring they really do everything to make their residents feel comfortable and welcome!! Any maintenance problems are taken care of promptly...the Proberty as well kept and clean.. i felt safe never any problems with break ins aso... i have to give a big shout out to the Manager Jane who helped me in my Situation for a smooth move out ... i definitely miss living there !!!

Review 123 (2017-01-03 - Rating: 5)
Ive lived here for 4 months now and I have had absolutely no issues here. This is a first for me having lived in 4 other places in the past 4 years. Ive never wanted to re-lease with anybody until I came here! The staff are friendly (they remember your name), helpful, knowledgeable, and accommodating. The gym is 24/7 and its really nice clean equipment. The pool is always pretty and the grounds are kept nice. Neighbors are quiet and kind. And theres a nice sized dog park where my pup can make friends!I almost dont even want to make this review because I feel like its San Antonios best kept secret.

Review 124 (2015-02-16 - Rating: 5)
I truly wish I had been able to move into the Reserve at Canyon Creek Apartments but was relocated for work at the last minute before my move in date. However, I can speak for the positive experience I had with the staff members and the property. The first thing I noticed was that nearly everything was either upgraded or in the process of being freshly painted to cover up the pale yellow color from when they were formerly known as the Palermo Apartments. From the second I stepped in the door, I was promptly greeted by a female staff member eager to help me find the right place. She worked with me to discuss my budget and floor plan options and I was even able to tour the very same apartment I would be placed in. The paperwork was laid out in a simple format and I applied that very same day. I had to return the following day to drop off some income paperwork and this time met one of the managers. I found him to be quite a gentleman as he was friendly and made sure to let me know they were looking forward to having me as a resident. I genuinely wish I had been able to move into these apartments as they are much more affordable than the downtown area Im relocating to and the staff made me feel like they took a vested interest in me; I was more than just another prospective resident. While I cant speak for physically residing at the Reserve at Canyon Creek, the ambiance that both the property and staff set is a true 100 and I would recommend this complex to anyone.

Review 125 (2023-04-20 - Rating: 5)
Huge thx to Jasmine and Christy for helping us get in here they where very personable and attentive.

Review 126 (2020-12-16 - Rating: 5)
I am always happy to share this property to my customers! Since being an Apartment Locator, I can surely say that my customers have everything good to say about Reserve at Canyon Creek. Their management is the greatest and always willing to work with you in any way possible. I have known Karla the assistant manager for years now and she has not lost her happy to serve attitude and smile when I bring customer in. Reserve will always be my go-to property!

Review 127 (2023-09-27 - Rating: 5)
Been here less than a month but usually by now youll notice if its a bad place or not. Enjoying my stay so far and Kayla is top notch in the office. Pleasant experience with her helping me get moved in

Review 128 (2022-01-06 - Rating: 5)
I have lived at the Reserve At Canyon Creek for about seven years. The office staff is very responsive and friendly. Also maintenance and the ground keepers are the same! They go above and beyond. There are so many floorplans to choose from and the location is great! Could not be happier and plan to continue living here for a long time to come. This is a great place to call home.

Review 129 (2023-05-25 - Rating: 5)
I have to say that I absolutely love how thorough the maintenance team is. Thank you so much David for fixing my blown fuse during the big freeze, I appreciate the dedication, and Jazmine at the front desk is such a friendly face. Couldnt ask for better staff.

Review 130 (2023-01-28 - Rating: 5)
I had the please of working with Muriel who nothing short of a pleasure to work with! She provided me with very pertinent information to allow me to make an informed decision. Im in my apartment now and I couldnt be happier. The entire process was seamless from start to finish! The Staff here namely Muriel are the most professional that Ive had the pleasure to work with!!!!!

Review 131 (2022-11-30 - Rating: 5)
Even tho we were not able to lease a unit we do want to give Amber a shoutout! She was beyond accommodating with us. Was very helpful and was always very attentive. If i ever need to refer someone I will definitely send the to her.

Review 132 (2024-01-26 - Rating: 5)
The staff here is amazing. Specifically Eden and Cassi, they gave us all the information needed and made the applying process extremely easy for us. Very excited for our new place!

Review 133 (2022-11-23 - Rating: 5)
Excellent customer service! Amber really went above and beyond searching for the perfect fit for me, and although I didn’t end up choosing to live there, I am so grateful for her attention to detail and for really listening to my needs and must haves for my apartment search! I would highly recommend anyone looking for apartments in this area to look here!

Review 134 (2022-09-28 - Rating: 5)
Thank you to Marina Salazar at Reserve @ Canyon Creek apartments!I called to put an order in for my light bulb fixture I was having trouble with & She could not have come any quicker!She also went above and beyond to inspect my dryer I was having heating issues with. She is awesome!!

Review 135 (2020-09-14 - Rating: 5)
I have lived at Canyon Creek for over two years now. The front office and maintenance staff are always very friendly and helpful. I love all the events and client appreciation things that they do. The grounds are beautifully kept, I love all the large trees and green spaces - it has a very homey neighborhood feel.

Review 136 (2015-09-01 - Rating: 4)
This apartment used to be called Palermo. About an year ago, new management took over the apartment complex and changed its name to Reserve at Canyon Creek. At first, I didn’t understand new managements intention to change the name but now I know.Ever since the name has changed, many things have also changed here. It started with new staff including both office and maintenance; they are not only professional, but also more competent and prompt when it comes to making a maintenance request.Recently, our AC unit went out completely. My apartment was grilling at 90 degrees. While maintenance people responded to our request, they failed to diagnose properly so the AC didn’t get fixed for almost 48 hours. During this period, my family somehow slept through first night but we spent our second night at a hotel. It was dangerous, excruciating, and frustrating 48 hours. For this reason, I contacted the assistant manager Dwayne about this matter and he apologized for the inconvenience and compensated us for the hotel fee.While I was unsatisfied with how maintenance people handled the situation, I am satisfied with how Dwayne responded to my email. Also, it’s not every maintenance person that is incompetent but some of them definitely know how to make certain repairs better than others.Besides new staff, the new management renovated the main office and gym. The main office was fine before but it’s definitely nicer now with new painting and furniture. On the other hand, the gym is phenomenal with new equipment, new TVs , and free weights. I actually use this gym to work out. Aside from renovations, they built a dog park which is awesome as a dog owner. There are other things such as new paint on the apartment buildings, new windows on selective buildings, and new asphalt as the construction is going on right now.Overall, I am happy with the apartment complex. I really like what new management has done so far. I recommend Reserve at Canyon Creek apartment over other apartments on Vance Jackson road.

Review 137 (2022-08-28 - Rating: 5)
Danielle is the best thing that has happened to Reserve at Canyon Creek since the new management. Living here for over three and a half years, we should praise her for her effort to keep the Luxury Apartments in order. I find that the challenges she faces are overwhelming . We in this community can not lose her. I found after the new owner of this property from Ohio has taking advantage of the ones whom have lived here for years. I have lost many of my neighbors which I miss greatly. I believe, that if Danielle can get the support she needs this property will excel, however. There is a RBS company that adds extra fees which many us do not use or care for. Example, Cable? whom uses cable, many have cut the cord a long time ago, we use wifi and stream what we care for, valet garbage service which no one uses, we have three water bills, the garbage bills, and I sign on or gated community saying we have security. Not true, the new employee told it was deterrent. Just give us security, simple, Luxury Apartments My neighbors SUV had his Cadillac converter stolen in front of his apartment in this gated Luxury Gated community. I have found no propane tanks at the pool grills(three grills). Okay, Im done with my rant and issues, I have a few more, so I will spare you all. I really like this location and the few friends neighbors I still have and look forward to the new ones whom may come. SO, recap, fix maintenance, security,* people picking up pet poop(LOL, for real), Garrett (New office help, saying ,everything is a simple fix), and finally get Danielle some support! She is awesome!! We do not need to lose her!Thank you for your time,Paul

Review 138 (2022-11-29 - Rating: 5)
Gigi was so helpful and informative during my tour and move in. Definitely give this guy a raise of 8000%. 10/10, would recommend. Love my new apt at Reserve at Canyon Creek as a 1st time tenant

Review 139 (2020-09-15 - Rating: 5)
The most amazing leasing office and maintenance staff youll ever meet. The grounds of the complex are always well kept and the leasing office throws a lot of events for residents.They are quick to assist you with any issue and maintenance completes work order requests very quickly. We love it here!

Review 140 (2022-08-06 - Rating: 5)
The process of securing my townhome at The Reserve at Canyon Creek was a breeze. I communicated my needs with great staff in advance of my cross country move and was thrilled with the unit when I finally saw it on move in day! So happy to be here and look forward to making new memories in my new home!

Review 141 (2023-02-28 - Rating: 5)
Lived here for a few months now. I usually dont leave reviews but had a really great experience with Muriel. She was friendly and was quick to provide any information I was looking for. She was very patient with me, which is not something that many people are nowadays.

Review 142 (2018-08-07 - Rating: 4)
This could be a great place depending on your priorities.Location:The location is great. You can get almost anywhere inside of 20 minutes.Apartment:We like our apartment, especially for the price. I will say that our move in was not great. The date had been set for a while, but when we showed up there were people still painting a bathroom and the carpet cleaners wanted to *start* their carpet-cleaning duties. Apparently they were unaware of our move-in date and time until the morning of. We had movers hired, so we opted to forego the carpet cleaning in favor of honoring our appointment with our movers. We still have never had our carpets cleaned, and our apartment smelled strongly of fresh paint for the first couple of days. Besides that, its been great. Great layout, things work as they should. This is probably our favorite living space we have had.Staff:The front office staff has always been nice. However, we have experienced a breakdown of communication a handful of times (see move-in experience above). Sometimes the front office is unaware of construction outside of the complex or fire alarms being tested that still have an effect on your living in the complex. Theres not always a heads up given.Other times, we have contacted one person in the office and told something will be taken care of, only to find that the message wasnt passed on (this has happened once or twice with maintenance requests and again with a rent question). As long as you follow-up, things will happen. This break-down of communication may or may not bother potential residents.Maintenance:Generally quick and helpful. We havent waited more than a couple of days for a request to be fulfilled.Noise:General noise is minimal. Were pretty easy going people, the only time noise has bothered us is when it effects our kids. We had fire alarm testing that happened during the day, twice in the last 5 months. The first time there was a memo sent out, the second we were unaware. Not an issue if youre working since it happens during the day. I am home with little kids and thats difficult for us, especially the second time around when we didnt know that it was a test. In the middle of nap-time :)The staff does a good job of trying to involve the complex in events. However, these are quite loud for those who dont participate. The music from an event or outdoor movie is loud enough to render a sound machine not useful and prevents a nap or bedtime. We have experienced this a couple of times in the last few months with summer events outside. Theres a good sense of community here with these events. If noise is an issue for you, that might be something to consider. I will add that this may be worse for those who live close to the pool and common area. If youre further out in the complex, youre fine.Amenities:The pool is great, generally clean and well-kept. There have been a few times in the last couple of months that its been closed. Communication usually happens after the start of the closure, so some are caught unaware.There is a work-out room residents can use that I cant comment on (I havent used it) and space you can use for events in the front that is really nice. Again, Ive never used it, but it seems nice and not over-used.Final Words:With communication frustrations and the loud noises, we wont continue our stay when our contract is up. Its always a hassle to have kids in an apartment, but this has been worse than other places we have lived in that aspect. The inconveniences with our kids and communication breakdowns have been enough to outweigh the positives for us, even though this is objectively a great place. I would recommend this place to someone who is gone during the day and patient with communication and events.

Review 143 (2017-08-29 - Rating: 5)
Ive lived here since March of 2017, and Ive had no issues. Anytime something has popped up regarding a maintenance issue or other complaints the staff and maintenance team jump on the problem right away to make it right. I rarely wait more than 24 hours to have something fixed. The grounds are clean, the gym is clean, the pool is clean, and all very nice. I havent had any problems with noisy neighbors in my building. Parking is a little rough at night, but not a deal breaker. Compared to other apartments Ive lived in this place is Shangri-La.

Review 144 (2020-10-16 - Rating: 5)
I have resided here for a little over a year now, and I could not be more impressed. From the fun community activities, to the drinks and snack always being in stock. Office staff is always helpful, patient, and caring. The maintenance here has a huge sense of integrity. I see them doing acts of kindness around our community, from fixing residence plants, to putting back doormats, after a crazy thunderstorm. Everyone here looks out for one another, and it home. When I 1st moved in David personally helped me assemble a piece of furniture the moving company damaged. He turned a moving nightmare into a dream. That is how much the staff at the Reserve take care of their residence.

Review 145 (2022-04-25 - Rating: 5)
Amanda in the office is the sweetest! Really loved my time here so far, the staff really does care about making life on the property easier. parking is never an issue, maintenance is always fast, and staff is super friendly.

Review 146 (2015-11-11 - Rating: 5)
I have lived here for just over a year and I love my apartment; the layout is spacious and very comfortable. They are remodeling/upgrading the apartments and property. The location is ideal with easy access to the highway and close to downtown. The apartment staff are very professional and make every effort to make the residents feel like this is a community, not just an apartment complex. I would definitely recommend the Reserve at Canyon Creek.

Review 147 (2022-01-27 - Rating: 5)
I moved to Reserve at Canyon Creek about three weeks ago. The experience has been amazing so far. The apartment is great and the complex is very clean and quite. The management has been helpful, especially Gabie has been awesome and very professional.

Review 148 (2024-03-31 - Rating: 5)
Jasmine was so helpful and knowledgeable! She helped me out with a smile and answered all my questions. Looking forward to my new apartment 🙌

Review 149 (2023-05-24 - Rating: 5)
Fantastic experience. Jasmine was such a blessing! Very informative, experienced. Would definitely recommend. Super helpful and a lovely human being. Made me feel welcome and e excited. Thank you jasmine!

Review 150 (2022-03-29 - Rating: 4)
I lived at Reserve at Canyon Creek for two years & love the location (only takes 20 minutes to get to downtown) & love the quietness of the community. Under the new property management, Danielle has been great at answering my questions & Moises from maintenance was very helpful.

Review 151 (2021-10-15 - Rating: 5)
Don’t normally do reviews but here we go, it’s gonna be a lot, but so is signing a lease to live somewhere. My name is Chris and I’ve been renting an apartment for a year now (2020-2021) and I’m committed for another year. The property recently has gone through a bunch of changes from a new parking lot to an updated dog park and pool area. The buildings are currently getting painted during this review and I can honestly say it’s great color scheme. I have not asked for many maintenance issues but when I do, they have been more than reliable, professional and corrected within a reasonable amount of time. Actually, I am currently waiting for a part for my AC unit to be fixed but, in the mean time, they gave me a window unit AC to survive. And in Texas, that is much needed. Thank you James for that. (Maintenance guy and assistant are hard workers ) I run my ac alot, so it was probably normal wear on the motor. But I digress! As for the office… 5 star emphasis again. The only name I’ve asked for so far was Amanda. She’s up front and she’s amazing! Super nice and super helpful! The whole staff as well.But with every review I have to find something bad and for me it is “the valet trash and extras”, for the apartment agreement that SHOULD be optional NOT FORCED. ALTHOUGH, most apartments are doing this. I believe this does deter people at the lease agreement stage. I almost didn’t sign (I’m frugal lol) but once again it was the great service I’ve had throughout my time here. My suggestion: I would screw in sign for those who opt-in for the valet trash. And internet should be optional as well.But in the end, this has been the best apartment I’ve lived in. I’ve gone less expensive and more expensive and can say this is a happy medium. Fairly priced. Do it!Thank you Amanda, James, and staff.Hopefully, you guys see this and know that people do notice the great work y’all do.

Review 152 (2024-01-29 - Rating: 5)
This place has been nothing short of welcoming! The leasing office is always happy to help, Eden is always so joyful! Kristen and joseph are prompt to help whenever needed! Can’t recommend a better place to call home!!

Review 153 (2022-09-09 - Rating: 5)
Gigi helped me with everything and as quickly as possible. I showed up randomly on a Wednesday and moved in 2 days later thank to all the help gigi provided for me. The move in couldnt have gone any smother or quicker. It was amazing and i was able to get everything i wanted in my apartment including an attached garage. Im so glad i stopped here for info while driving down Vance jackson.