Marquis at The RIM

Photo of Marquis at The RIM

Located in Houston, Texas

Address: 16631 Vance Jackson Rd, San Antonio, TX 78257, United States

Phone: +1 888-227-5915

Rating: 4.3

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Fitness centre
  • Pets welcome
  • Swimming pool
  • On-site parking
  • Dogs allowed

Categories

  • Apartment complex
  • Apartment building
  • Apartment rental agency

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-09-03 - Rating: 5)

    I previously lived at Marquis Dominion for one year and have now been here at Marquis at the Rim for one year. Both times the experience is amazing. At first when I was moving in here I was going to have a 2 bedroom but things happened and I needed a one bedroom one week before move in and they were able to help me out according to my needs and very understanding. They made everything such an easy process. Whenever I need something fixed in my apartment maintenance is very quick to respond and with great service and very respectful. I feel really cozy here and it’s a perfect home for me. I haven’t had any bug problems except for the normal ones that appear everywhere. Tiny tiny and not that often. While living here they also seek to improve the community as much as they can and constantly send emails to update everyone. Apparently they started to have mail issues (thankfully I didn’t have any) so they decided to put up a gate enclosure to ensure everyone has a safe experience. I truly love living here! Thank you CWS apartments and Marquis at the Rim!

  • Review 2 (2024-09-27 - Rating: 5)

    I put in a maintenance request and Art was very quick to come and help. He came and fixed everything and was SUPER friendly and welcoming. I can tell he takes a lot of pride in his work and made me feel comfortable and at home in this community. If I could give him 10 stars I would.

  • Review 3 (2023-07-23 - Rating: 5)

    I saw Art at the pool hosing down all the tables, chairs, and loungers and the entire patio area. Everything very spiffy clean. I’m so grateful for this staff member. He always goes above and beyond. Not just emptying the trash cans, picking up the trash left behind by our fellow neighbors, putting everything back where it belongs. Art really cares about our residents and asks how you are doing and if you have any problems.

  • Review 4 (2024-08-29 - Rating: 5)

    Areas very thorough explaining easy fixes, I can do myself with a few tools an already have laying around. he was very respectful of my space and had an amazing personality. Someone give this man a raise!!! I only moved here because all of the maintenance reviews of Art. He truly is amazing like they all said in the reviews. 10/10 service

  • Review 5 (2025-02-19 - Rating: 5)

    This is a great place to be. You are close to everything San Antonio has to offer, and the staff at the Marquis at the rim is amazing!! I highly recommend it here!

  • Review 6 (2024-09-03 - Rating: 5)

    My wife and I have been living here for 2 years in our 2nd unit, and will more than likely be renewing our lease! Customer service at front office and maintenance has been on point. Art from Maintenance, and Nick have always responded to our needs at the apartment with a quick turn around with care. One of the best apartments and service we’ve had since moving to San Antonio!

  • Review 7 (2024-10-28 - Rating: 5)

    I had a plumbing issue 15 minutes before the office closed and was worried it wasnt going to get fixed that same night. Lo and behold an employee by the name of Art knocked on my door ready to take care of business. Needless to say he had our faucet up and running in no time.

  • Review 8 (2024-06-13 - Rating: 5)

    I’ve been here almost two years and everything has been great! I actually leased my apartment before ever seeing it in person until the day I moved here, and it was the best decision to move here. The front office was great sending me pictures and videos to help make my decision. I’ve never had any issues with the front office or maintenance, there are super prompt and easy to get in contact with. Special shout out to Art! He’s such a wonderful maintenance man and always giving good tips and tricks. Perfect location and great price to be close to so many things. Would highly recommend moving here.

  • Review 9 (2023-07-23 - Rating: 5)

    No apartment complex is perfect but for us this one has been pretty close. Anytime we’ve had issues the staff has always been polite and efficient, especially Art. We love the location, close enough to walk to shops and restaurants at The Rim, and only 18 minutes from the airport or downtown San Antonio.

  • Review 10 (2024-07-11 - Rating: 5)

    Art from maintenance does an amazing job with explaining the issue at hand and helping to prevent future issues. I really appreciate the helpful tips he provided and how friendly he is.The apartments themselves have been better than I could have expected. It’s honestly a joy living here!!!

  • Review 11 (2024-08-24 - Rating: 5)

    We just moved into the property and have been amazed by the service provided by Maintenance Man Art. He is extremely professional, helpful, courteous & kind. Art made us feel right at home and helped us immediately with our issues. Thank you Art!

  • Review 12 (2024-10-28 - Rating: 5)

    Thank you for your quick action on putting safety bars in my bathroom after I had back surgery.Thank you Art for your help. Always willing to help, friendly and does a great job. Thanks

  • Review 13 (2024-09-20 - Rating: 5)

    Taylor was exceptional in assisting me with the application process for the apartment complex. Among the five apartments I toured, Taylor offered a comprehensive overview of the community, which greatly simplified the decision-making process for both my grandmother and me.

  • Review 14 (2024-09-27 - Rating: 5)

    Had a few issues with my room and Art came to fix while also providing us some lessons in the future. I appreciate him and the rest maintenance team’s professionalism and can-do attitudes!

  • Review 15 (2024-08-29 - Rating: 5)

    Well maintained and convenient location. Art from maintenance did a great job explaining how everything worked and giving us tips to save money on utilities. Taylor was great with helping us get settled and with tips on moving in.

  • Review 16 (2024-09-04 - Rating: 5)

    Ive consistently had a great experience here. The customer service team is always quick to respond and effectively resolve any issues. The pools are meticulously cleaned, and theres a reassuring presence of security monitoring the area. I highly recommend this place!

  • Review 17 (2024-07-16 - Rating: 5)

    Art in maintenance was at my apartment to help with my microwave today. The awesome thing about Art is that he is extremely friendly when you see him around the complex and he is extremely knowledgeable with his job. Thank you Art for being such a kind individual! I really appreciate you!

  • Review 18 (2024-06-16 - Rating: 5)

    Art from maintenance was extremely helpful and professional. He responded to a maintenance emergency extremely quickly and went above and beyond to get the matter resolved in a timely fashion. He also showed me all of the safety and maintenance-related features in my unit to help me be more informed about my apartment.

  • Review 19 (2024-02-12 - Rating: 5)

    What a beautiful apartment complex!! The pool looks amazing and wellKept. Staff is always so friendly. Maintenance is top notch I have interacted with Art and he is always so proactive which I love!! He has taught me so much about saving energy. He also taught me how important it is to change my filters which I have to admit I was really bad at it because I didn’t understand the importance of it. You have such a wonderful team!

  • Review 20 (2023-08-18 - Rating: 4)

    I’ve been living here for a few years and really like it. The location is great and the apartments themselves are pretty nice too. It’s not perfect, since the apartments are aging, I have to put in maintenance requests often on appliances that don’t work anymore. Luckily, the service requests 9/10 times get completed very quickly. I always have a great experience when the maintenance staff, especially Art come to help fix things in my apartment. Although I give the apartment complex a 4/5 star review, I give Art a 5/5 star review rating. Recently he came to fix my kitchen light, which was a complex job that took several days to fix and multiple maintenance staff had to come help. Art stayed until the job was finished, cleaned the debris and bugs that came down from the old ceiling kitchen light, and while working he also made sure to ask me and my roommate to keep a safe distance while we were around the kitchen. He was very friendly and also gave me a few tips on how to continue to maintain my apartment. Other maintenance staff like Josh also provide tips if you ask them.Although the Rim area in general has its downside (cars getting broken into and stolen), I regularly see a police patrol around here and I feel safe because the apartment complex makes a good job at communicating frequently when incidents happen and advising on precautionary measures to take. They also take the time to continuously make improvements to the apartment complex like cleaning the outside halls, repaving the parking lot, and repainting the buildings! The staff is also very attentive both at the front office and also the maintenance staff. I’ve had both Art and the front office employees go above and beyond for helping me with lost and found items as well as general questions about the policies of the complex. Thanks for all that you do!

  • Review 21 (2024-03-13 - Rating: 5)

    I’ve recently moved to this complex and haven’t had a single problem. Everytime I see the the office staff and maintenance crew they’re always welcoming and asking if I need anything. Of course I say no because they have already taken care of everything. My move in was an easy process Nick and Taylor went above and beyond. Mrs Jennifer was very welcoming and has an amazing personality. Josh, AJ and Art are always on top of everything. I’ve never have any issues with the gate, grounds are always clean, no break ins. Packages are left alone at my apartment. My neighbors are friendly. I never had any issues with fleas, and the pool is never ever green! I’m looking forward having a few drinks poolside this summer with my little family. And my little absolutely loves the space in her room with a walk in closet. Thank you everyone at Marquis at The Rim for making this possible.

  • Review 22 (2024-02-07 - Rating: 5)

    Appliance need fixed? Ask for Art. Need your vents to stop groaning? Ask for Art. Yearn for education on how things in your home work? Ask for Art. Anything maintenance oriented, you guessed it, ask for Art! My favourite thing about him so far is how he specifically arms his golf cart with vent screens because people like me forget they need changed every month. Ive never needed to go beyond my doorstep to get what I need if Art can help it. In my honest opinion, the maintenance team is the best perk of this complex. Theyre patient, respectful, and above all WILLING to listen to the rambling explanations of us residents who try to explain what the noise were hearing smells like. So if youre strapped for cash and dont want to pay extra for those upgrades, worry not. If the outdated stuff breaks, Art will fix it!

  • Review 23 (2024-06-27 - Rating: 5)

    My experience at Marquis at the Rim was nothing short of fantastic. The apartments are beautiful and the location is incredible. The amenities offered are top notch. The leasing consultant, Taylor, was absolutely incredible in terms of personability, helpfulness, and knowledgeability. Rent is extremely reasonable given all of these upsides. I stayed in 4 different apartment complexes in 6 years in my time in San Antonio, and none compared to this one.

  • Review 24 (2024-03-28 - Rating: 5)

    We have lived here at the Rim for a good while and have seen a few different maintenance men during this time. Art has come to our apartment several times and we are so pleased with his work. But more than that he is a kind and caring person. In these times those two traits mean a lot to us. Five stars to Art!!!!

  • Review 25 (2023-12-22 - Rating: 5)

    If you ever have a maintenance issue make sure to request Art! He’s always super helpful and always gives recommendations on home care and goes above and beyond! He’s also very considerate of my apartment and my things while he’s working which I think is great. I hope he never leaves at least while i’m a resident here. I know I can trust him to get the job done well!

  • Review 26 (2024-09-19 - Rating: 5)

    Art went above and beyond showing up at 2am to help us clean up a flooded apartment! He got here quickly and got it all cleaned up!

  • Review 27 (2024-03-28 - Rating: 5)

    Our matienance personal “Art” went over and beyond today with our work orders. Going the extra mile with a smile and positive nature to ensure we were satisfied. Before leaving he informed us and answered our questions of the work at hand. His professionalism and attention to detail always leaves us feeling great to open the door and feel at ease. He is a prime example of what all properties need. This man deserves a rise! Thank you again Mr. Art!

  • Review 28 (2024-06-27 - Rating: 5)

    Art was a great maintenance guy who came in and informed me of ways to save money on cooling, looked at the things that I requested and went beyond that and made me feel at home. Overall I was very happy with his help.

  • Review 29 (2024-08-21 - Rating: 5)

    Art from maintenance is so great! He will help with any issue from small to AC not working in August! He is extremely friendly and knowledgeable!

  • Review 30 (2024-09-19 - Rating: 5)

    Have called maintenance a couple times, Art is always quick to show up and always does an awesome job fixing everything for us!

  • Review 31 (2024-08-23 - Rating: 5)

    Art is very helpful and always checking in on my son and I to make sure everything is working properly. Super friendly too! He answers calls right away.

  • Review 32 (2024-01-09 - Rating: 5)

    I recently moved in here and so far its going well. I couldnt ask for a better maintenance guy. Art has been awesome in helping me get settled in as he truly goes above and beyond. Thankful to have him!

  • Review 33 (2023-09-03 - Rating: 5)

    The heating element in our hot water heater went out. So we called the maintenance hotline and within minutes. Our maintenance guy ART was there. He was so helpful and changed out our heating element plus got is a new filter for our ac unit and replaced the old one. He also gave us a couple of household tips. He was Very helpful. Very nice. He was very genuine. We need more people like this!!

  • Review 34 (2024-08-24 - Rating: 5)

    Art did an excellent job at educating me on tips of how my home can be more efficient and he responded quickly to my maintenance request

  • Review 35 (2023-08-01 - Rating: 5)

    I love staying here. Quiet and welcoming environment. The office Staff (Nicholas) is amazing. His demeanor is polite and professional and hes always willing to assist. Art, one of the maintenance man, is very knowledgeable and also has a willingness to help. He also shares tips on how to cut down on energy cost. I love my home here at Marquis at the Rim

  • Review 36 (2023-12-05 - Rating: 5)

    The maintenance team, specifically Art, was fantastic. We transferred apartments and he came in to give us the run down. He showed us many ways to save money around the apartment and be more efficient! I really appreciate the time and care he invested with us. 10s across the board!

  • Review 37 (2022-09-24 - Rating: 5)

    I have lived here for over 4 years and I can say my living experience here has been great. Since I have moved here Nick from the office has always gone above and beyond to help me when needed. He always makes sure to get back to me with any kind of concern I may have and a solution. The maintenance has been excellent as well David came out many times to help out with our A/c unit to make sure it was working properly. Helped out with my son closet sliding door. They have a great turn around time on maintenance request. Thank you to the staff for making the community a great place to call home.

  • Review 38 (2024-04-03 - Rating: 5)

    We are very pleased with the service we have received during our stay here at Marquis at the Rim. We are very pleased with the overall service from the front office and from maintenance, specifically Arturo, who goes above and beyond to take care of us. And is largely one of the reasons we chose to renew our lease.

  • Review 39 (2022-12-19 - Rating: 5)

    Nothing but great reviews for our maintenance guy Art! He responded to our service request quickly and efficiently. He was very thorough with his information on how to save energy costs and other tips on servicing our apartment quickly when it floods, etc. Prior to him the quality of service from previous maintenance was far from the quality of service Art provided. He was friendly and professional! Thank you Art!

  • Review 40 (2022-09-15 - Rating: 5)

    There are particular team members, maintenance tech Art, in particular who are PHENOMENAL and actually care about the residents! He fixed my ice maker and didn’t leave until he made sure the proper components were working. He’s always always willing to help I, along with many other tenants who’ve had work orders executed by him, are so blessed to have him here in our community. He has knowledge, a strong skill-set and the best of the best bedside manners!Thank you Art and everything else that is done to help this property by the other maintenance team.

  • Review 41 (2023-01-29 - Rating: 4)

    We have lived here a couple of years now and it has been a pleasant stay. We have never had any issues with management and maintenance always gets to us in a timely manner. Art in particular is great and is always a friendly face to see around the complex. He always asks if everything is working well in our apartment. Our only issue is safety with the gates being open quite a lot now but besides that, the Marquis has been great!

  • Review 42 (2024-04-25 - Rating: 5)

    Art came by and helped us with all our issues when we moved in, gave us some good tips on how our apartment worked. pretty awesome maintenance guy to help you when you need it

  • Review 43 (2023-01-09 - Rating: 5)

    Around the holidays, we lost hot water in our apartment and left several work orders regarding that and other issues we were having. We had trouble getting the water fixed. But was able to get the maintenance team to come in a few days later. Art came in and fixed the issues immediately and walked me through what the issues were. Art was great! He fixed the issues in less than an hour and showed me several tips for things around the apartment.

  • Review 44 (2023-12-22 - Rating: 5)

    Maintenance is great! I placed a work order late last night and Art was here first thing in the morning. He resolved my issue quick and provided preventative actions I can take to avoid any further issues.

  • Review 45 (2023-01-25 - Rating: 5)

    Art the maintenance man is very prompt when I put in a work order. Ive only been here for a month and have only had two one was my garbage disposal and the other I needed bulbs but when he came out he took his time and educated me on how to save money as far as energy wise. He also walked through and showed me where to turn off the water if I ever have a leak which I know the people under me will appreciate him doing that lol. He has a great personality and he loves his job.

  • Review 46 (2023-01-27 - Rating: 5)

    I never write reviews, but I have to write a review on our maintenance worker: Art. He really cares about his residents and wants to make sure that he answers any of our questions. He is calm, patient, a hard worker and respectful! I can’t thank him enough for coming in and helping us out! Thank you Art for everything that you do for these apartments!

  • Review 47 (2023-11-03 - Rating: 5)

    I visited this property as prospect. My lease at my Current apartments ends in December and I was shopping around. When I walked in right away a maintenance man approached me asking if I needed help. I was asking about the property details and security and he was so very helpful. While talking to him I asked his name and he said Art. Very welcoming! I will def be back to this property.

  • Review 48 (2024-08-14 - Rating: 5)

    Art came in today and help us with the problem we had a the apartment. He did a really good job and he was really quick :)

  • Review 49 (2023-09-02 - Rating: 5)

    We had barely moved in when we encountered a couple of issues with apartment maintenance. However, Art, the maintenance guy, came promptly and was extremely friendly and helpful. I appreciate the insightful tips he provided to my wife and me.

  • Review 50 (2022-11-29 - Rating: 5)

    We can’t be thankful enough for the dedicated work of Art the maintenance technician. While some previous employees would be happy leaving you with just a bandaid or a quick-fix, Art takes the time to explain what he is doing, how he is doing it, and he doesn’t leave until every issue you have in your apartment is resolved to the highest quality possible. Thank you Art!!!

  • Review 51 (2024-01-19 - Rating: 5)

    I usually dont write reviews, but on this case I will I was impress on the amount of reviews this person hasI agree with other resident on every thing they said about Mr. ArtI had some wlo to be done in my apt he took care of everything very professional apt complex is very lucky to have someone like Art on the team.This person needs to be appraise t rewardWith this kind of service made my desition to renew againThank youArt

  • Review 52 (2023-02-04 - Rating: 5)

    Been living here for half a year now. I love the environment, everyone is quiet, respectful and friendly. I only wish their staff was a little more responsive.In addition, Art the maintenance man is the best; he is quick, responsive and very courteous. I couldnt have asked for a better maintenance team for the apartments. He makes the place a delight to live.

  • Review 53 (2024-09-18 - Rating: 5)

    Art was really helpful and detail about the apartment features and complex rules and regulations. Thank you for taking the time to answer all our questions.

  • Review 54 (2023-08-16 - Rating: 5)

    I had to put in two different requests for an AC issue in the apartment. With the summer heat, the AC was struggling and went out for a bit to where the apartment hit 90 degrees. However after a call to the office, maintenance was there within the hour ready to fix the issue. Unfortunately the AC was still struggling after a week but after AJ (maintenance staff) came and cleaned the AC unit inside and outside the apartment, the problem was fixed. Thank you to the maintenance staff for all the hard work they are doing to make sure the residents are well taken care of especially in the summer heat!

  • Review 55 (2023-09-21 - Rating: 5)

    I put in a maintenance request yesterday and Art was really helpful and took care of the requests quickly. He also checked and replaced our filter and gave some helpful energy saving tips. Thanks, Art!

  • Review 56 (2018-12-03 - Rating: 5)

    I’ve lived here around 4 months now and I have yet to have any complaints. The staff here are amazing and so accommodating. Even now, going to the office to get a parcel I’m still greeted with just as much friendliness as the first time I visited. The staff greet me by name and are always so sweet to talk to my toddler and ask him about school.The maintenance team here is awesome as well. They are so quick to come and help with any issues you have, no matter how big or small.Overall communication has always been magnificent. Any questions I have are answered promptly and knowledgeably. I have always felt well taken care of here.The community is great and they frequently host community events to allow residents to get to know each other, meet new people, and just to have fun.The property is beautiful and I know they are working on updating it to increase the look, appeal, and functionality of the complex as a whole.This is only the second apartment complex I’ve ever lived in but knowing that I could have been living in a place this amazing makes me wish I had moved here sooner.As far as the actual apartment itself, they are very spacious and updates are still being made throughout all units so this will only make them better. There are so many storage areas to keep everything you have neatly organized without feeling cluttered.I really don’t have anything negative to say at all. Not even a suggestion for improvement.As long as they continue on the path they’re on, I feel proud of where I chose to live and call home.

  • Review 57 (2024-06-27 - Rating: 5)

    The maintenance crew is so amazing, especially Art. He is always so helpful and sweet. Thank you for always responding promptly and going above and beyond!

  • Review 58 (2024-05-06 - Rating: 5)

    I have been a resident of Marquis at the Rim for a very long time, and over that time there have been many maintenance personal that have come and gone. I would like to shed some light on the team that we have now. Team is the key word here because they really are a team. Apartment complexes today face so many similar problems that are most often dumped at the door of maintenance. The team has a variety of problems to solve from work orders, make readies, cars knocking down our fences, damaging our electronic gates, the constant cleaning of the pool and too many others to list. This group AJ, Joshua, and Art are doing an incredible job at managing all of this. Fellow residents please be considerate and think about who has to clean up after us.

  • Review 59 (2022-07-20 - Rating: 5)

    Art was fantastic at providing maintenance at our apartment. He went above and beyond to make sure we were happy and gave us lots of tips on how to improve and be more efficient. He was also very friendly. Apartments are great overall and would recommend them.

  • Review 60 (2021-06-15 - Rating: 5)

    Marquis at The Rim is a great place to live. The staff is super friendly and responsive to all maintenance requests! Theyre willing to go the extra mile for the residents. Always prompt, efficient and knowledgeable (thank you Andrew). We’ve always had very positive interactions with Tiffany and the office staff. Ive always said it, its the management team that make this community awesome!

  • Review 61 (2023-02-15 - Rating: 5)

    We got our microwave repaired today by Mr Art who is so generous and helpful. Everytime he comes gives us some extra tips and knowledge regarding various household stuff to keep it well maintained. He is very kind. He knows his job very well so everytime he comes to repair something we dont have to check his work. He is simply genius.

  • Review 62 (2022-10-06 - Rating: 5)

    I have been here since 2018 and absolutely love the staff here! Especially Handman, Art. He is a step above the rest!! He is so knowledgeable, kind, and effective when it comes to needing anything fixed in your apartment. He also teaches little good house keeping tips to have better energy savings and preventive tips for certain issues that could arise during seasonal changes here in San Antonio. I’m happy to call Marquis at the Rim “home” .

  • Review 63 (2021-02-05 - Rating: 5)

    Recently moved in about 5 months ago, love the area. I was a but frustrated moving in with all the issues we had with things breaking from AC, water heater, leaks under sink to blinds needed to be replaced. But with all that being said I know things happen items need to replaced. The customer service at the front desk was amazing never rube disrespectful, they listen an got Maintenance on it right away. Some apartment you’ll wait weeks or even months, but nope not here.All the Maintenance staff is amazing, very friendly, respectfully to the occupants in the apartment. But Nathan is someone we remember who really stood out. With everything we had going wrong he was in and out an all issues were fixed, along with all our questions being answered. Very honest an respectful gentleman. Thank you to all staff.

  • Review 64 (2024-01-21 - Rating: 5)

    Art from maintenance came over to fix my washing machine. He identified the problem quick and answered all my questions I had about other things with my apartment. Best maintenance experience I’ve ever had.

  • Review 65 (2019-10-03 - Rating: 5)

    Amazing friendly staff , very clean property, maintenance responds within 24 hours. We moved here in January after an apartment fire at another apartment and the staff here was so accommodating to our needs and took their time to personalize our arrival at Marquis at the Rim. Tiffany is an amazing manager with caring qualities and her staff at the leasing office like Dina is the sweetest. You will love the apartment style along with its amenities and the pool is amazing! Five stars hands down !!!!

  • Review 66 (2023-03-08 - Rating: 5)

    Our maintenance guy Art is very professional and knowledgeable with his job. The attention to detail he gives our property is amazing and always shares with us about the progress around the complex.

  • Review 67 (2022-03-22 - Rating: 4)

    I had a leak coming from the apartment above mine late Friday night, I called the after hours number and Javier got to me within half an hour, he brought a wet-vac for the puddle on my floor, and he left fans overnight to make sure the ceiling dried properly. Also the following Monday morning Andrew from the maintenance team stopped by because my A/C had not been cooling my apartment over the weekend, Andrew got my A/C up and running within 15mins and even changed the filter. Thanks a bunch to Andrew and Javier, you both are lifesavers!! Greatly appreciated 🙏🏾

  • Review 68 (2022-02-23 - Rating: 5)

    The management at Marqui at The Rim has improved significantly. I previously had some issues, however, there is a new management team. Kristen has been absolutely amazing. She has answered any and all questions that I have and has gone above beyond for me. When it comes to the complex, they do a great job and making sure the grass is cut and facilities are clean. The maintenance team also does a great job at coming to fix any problems in a timely manner.

  • Review 69 (2021-02-02 - Rating: 5)

    Wanted to post that I had an issue with my water heater late Saturday evening and it was fixed and ready to go by midday on Sunday. The maintenance man came and was very professional and curtious. He called before arrival and got it up and running. Note, it was a call on Saturday evening and he was here bright and early with a phone call first. Great customers service. Thank you and keep up the good work.

  • Review 70 (2024-04-09 - Rating: 5)

    Art the maintinance guy is fantastic! He took care of me that same day! I have lived here for a while and they always take care of me. I recommend this place for anybody looking in this area!

  • Review 71 (2024-03-28 - Rating: 5)

    Been a resident for 2 years and love this place. Very clean and nice complex. Staff is awesome and their maintenance guy Josh is always getting pipe repairs done quickly!

  • Review 72 (2024-03-14 - Rating: 5)

    So this morning 3/14/2023, I went to throw trash in the dumpster. Well I accidentally threw my car keys in there. Art the maintenance man went above and beyond to help me get them out for me. I am very grateful.

  • Review 73 (2018-08-13 - Rating: 5)

    My experience was a little dramatic but in all I would say a very pleasant experience. Really if you go in a talk to them about any issue they are very willing to work with you and the team is very accommodating. The apartments are well kept and the dog potty stations are regularly stocked. Every time I have a maintenance issues the guys are out there ASAP to fix any issue.

  • Review 74 (2018-08-16 - Rating: 5)

    Marquis at the Rim was my first non-student housing since graduating from college, so I was very sad to leave after three years there. The location and price were perfect. Although every staff member was great, I think the best part was the maintenance crew, who were always so kind, respectful, and took care of service requests quickly. Overall, living there was a great experience.

  • Review 75 (2020-07-19 - Rating: 5)

    One of my smoke detectors went off and then started beeping after 8pm on a Saturday. I called into the office and the after hours took the call. I explained what happened and they said they would put in the maintenance request and send someone out. I was a little worried because it was late on Saturday and I was hoping that I didnt have to listen to beeping all night. Hector, the new Maintenance Supervisor, arrived quickly. He had a mask on, ladder and a new smoke detector. He had it changed out in about 5 minutes and it is good as new. Thank you so much for the quick service! Even on a Saturday Evening!

  • Review 76 (2021-08-20 - Rating: 5)

    Randy and Andrew from the maintenance staff are incredible workers!! They are so prompt to attend to any issue the we may have and are excellent communicators! The moment we have a problem, we can count on them to help resolve it within the very same day, if not the same week at the most! So thankful to live in an apartment complex that staffs such dedicated employees like themselves!

  • Review 77 (2023-11-29 - Rating: 5)

    I wanted to leave a review regarding maintenance and specifically want to give a huge shoutout to Art! He goes above and beyond for me anytime I need his help and he always possesses a great attitude. Thank you Art!!

  • Review 78 (2023-06-24 - Rating: 5)

    The maintenance workers here are very kind and very helpful. Especially Art, he was beyond kind and helpful and was able to fix the problem in my apartment in record time.

  • Review 79 (2023-01-24 - Rating: 5)

    I have to say Arturo is the best one person in maintence. He never forget a request and give us guidence for keep our apartment in the best conditions. He is always asking us ( me and another neighbors) if everyhing is ok. Is a great and kind person. Thanks for your hard work

  • Review 80 (2020-06-18 - Rating: 5)

    I have lived here for over a year now and the staff has been amazing! Now even more during this time of Covid-19 they are absolutely working overtime to keep us all updated with the latest updates. I am working from home these days and literally see everyone doing everything they can to keep us safe. I know we all feel much safer knowing how much they care about us. And life goes on so they are continuing to keep the grounds clean and very well maintained even through all of this. We appreciate you all very much!!!

  • Review 81 (2018-02-26 - Rating: 4)

    I have lived here for going on two years. It’s conveniently located off both I10 and 1604, and has a host of local venues. My service requests have always been addressed, and my neighbors are all decent. My only issues are 1) the parking after 8pm is horrible, but in all fairness it was like that before Marquis took over. People illegally park in handicap spots, and there have been times I have had to park by the front gate and walk to building 10. 2) Sometimes the trash service won’t pick up your trash, and if it happens on a Thursday, management will talk them and have it fixed by Sunday evening, which is an inconvenience because you have to wait 3 days. I pay for valet trash. Next time, send someone to fix the problem promptly. 3) The gates have been out of order for what seems like a year. It is hard to believe that so many people hit the gates once Marquis took over. I’m paying for the convenience of a gated community, if you can’t maintain operable gates, reduce the rent and scrap the gates. It would reduce operating costs anyways. Other than that, it’s a decent apartment complex. Management has always been respectful and accommodating. I am planning on renewing my lease because the benefits outweigh the cons.

  • Review 82 (2023-01-24 - Rating: 5)

    Maintenance requests are completed timely. Art always makes sure the job is done well and will go above and beyond if he notices any little things within the vicinity of whatever is being worked on. He will also offer to take the trash to the bin if he notices someone walking with a bag of trash.

  • Review 83 (2018-06-23 - Rating: 5)

    Where do I start??? I could not have asked for a better leasing office and community!!! Having been in a service related industry, I am very critical of services extended to me. But Marquis at the Rim has exceeded all of my expectations and more. Tiffany and her team are so accommodating and so gracious I always felt like I am part of the family. They are very responsive to my requests and always made me feel as if I am their most important tenant. I was so happy with their services that when I decided to move to Atlanta and let them know that I am moving, they helped me find my apartment in Atlanta that is affiliated to CWS Apartments. Needless to say, I am now in Atlanta and staying at Marq on Ponce which is their sister property.Units are top notch and for the price it was worth it as it is so close to all the shopping centers.Love, love this place and would promote them whenever I get a chance. If I ever move back to San Antonio, would stay with them again!

  • Review 84 (2023-01-27 - Rating: 5)

    Art is an awesome maintenance worker! He is very kind, informative, and efficient at his job! I am very thankful for his help and hope he stays working for the Marquis!

  • Review 85 (2019-09-17 - Rating: 5)

    I toured this site with Nick, very helpful leasing agent that gave me all the details on the property and had a great attitude. I then worked with Tiffany to help me with the move-in and she worked with me on my timeline and was extremely flexible with my move-in needs. Additionally, the process was well streamlined because they communicated exactly what I needed to do and made moving from another city to San Antonio so easy! Highly recommend. Looking forward to living here.

  • Review 86 (2024-01-16 - Rating: 5)

    Art is very helpful and explain/solve very well all the problems we had. Thank you very much for sending him to help us. He is an excellent worker. Congratulations

  • Review 87 (2019-02-04 - Rating: 5)

    Great apartments,Ive lived here for a little of a year and a half and I love it. The community is nice and the staff is friendly. My favorite thing about this apartment complex is the maintenance crew, the come the same day you put in a request. They are very nice and professional. Overall, great complex.

  • Review 88 (2019-06-15 - Rating: 5)

    I love the entire apartment complex. My only complaint would be the gym. Its outdated compare to all the other apartment complex around the area. You would think it would be upgraded. Other than that, the staff is very nice and the apartment is well kept. I also really like how they are starting to do some retouch painting. Keep up the good work!

  • Review 89 (2022-02-24 - Rating: 5)

    Javier & David came in to install my washer and dryer, not only did they make minimal noise but it was done in a timely manner. They seem to be doing all sorts of repairs around the property, such as fixing the lights at the pool, fixing the grill, and having the gates fixed.

  • Review 90 (2020-07-23 - Rating: 5)

    The other night, the ceiling above me was leaking water into my bathroom. Hector, the maintenance supervisor, came the next morning and fixed the problem right away. He was extremely careful to remain 6 ft away and wear a mask. Plus, he assisted with the window blinds and was able to get them to work properly. Thank you!

  • Review 91 (2020-07-22 - Rating: 5)

    Just a normal day in the San Antonio heat and my air conditioner stops blowing cold air. I decided to turn it off and cut it back on in a couple of hours. When I couldnt take it, I called Hector the head of maintenance, it was after hours but he was there in ten minutes and in another ten minutes my AC was blowing cold air. I was lucky he was still at the office. I have bad allergies, if Hector didnt show up as soon as he did I might have needed medicine. Thank you Marquis for the timely services.

  • Review 92 (2018-08-17 - Rating: 5)

    I am quite impressed with the service David, maintenance, provides. When it comes to fixing things in the apartment, he is thorough and has a pleasant attitude. He takes pride in his work!! He has a great personality, very people oriented, and always on the go!

  • Review 93 (2023-06-27 - Rating: 5)

    Art was extremely helpful letting us how to improve and save money on electricity. He took care of maintenance accordingly thank you Art🙂🙏🏻

  • Review 94 (2017-09-08 - Rating: 5)

    So I didnt want to review this place and give it 5 stars because I dont want anyone to know about it. When you find a hidden gem you want to keep it to yourself. However, when you offer such value - your residents cant shut up. Avana may not have the newest fancy layouts and gets overshadowed by all the new luxury apartments in the area, but what they lack they make up for in value, living space, location and service. Maintenance has done an extraordinary job with each of my requests, theres no task too big or too small that they wont fix immediately. The front office has shown consistently positive customer service as well. You cannot beat the location. My only complaint is that I cannot buy my unit permanently.UPDATE AS OF 9/8/2017 ---- The review above was for Avana at the Rim and not the new management taken over in mid 2017 by Marquis at the Rim. Taking over a property is not easy and it can give tenants the chance to shift blame or take advantage of new mgmt for the faults of the old mgmt. Marquis will have to work harder to keep tenants feeling safe and provide excellent customer service with class to win over those who were spoiled by the old mgmt at Avana and are hesitant to trust Marquis. I am going to leave the 5 stars as is, because Marquis handled a dealbreaker issue with me and my family and in the end our family got what we wanted. Therefore I am going to leave my 5 star review up as is.

  • Review 95 (2022-11-02 - Rating: 5)

    Put in work order for a broken drawer and had a maintenance man there the next day. Art was very professional and cares for the residents. Highly recommend the living here!

  • Review 96 (2017-08-05 - Rating: 5)

    So Ive just about reached the 18 month mark here, as a proud resident, at the Marquis at the Rim, formerly Avana, and not one day goes by where I regret my decision. I couldnt have picked a better place to call home. From my first day here, I immediately felt welcome!! Loved it!! Staff was not only professional but knowledgeable as well. However best quality was their approachable friendliness which is why I still frequently drop by the office just to say a quick hello! 😁For me, it wasnt a difficult decesion deciding to stay here another year. And these ladies not only made the process of renewing my lease a cake walk, but they literally provided the cake too!! AND delicious food plus cold refreshments as well. Ive had nothing short of positive experiences across the board with the staff here at Marquis and no matter how busy it gets up there (and it gets crazy busy at times) Ive watched them acknowledge everyone with a smile and handle each situation appropriately, making sure to answer all questions. Also, they have shown me immense compassion and understanding which far exceed their job duties and for that Im eternally grateful. They all do a wonderful job at representing the company.~Teddi thank you for helping me find the perfect apartment and renewing my lease as well as the great conversation!!~Amanda thank you for showing me immense patience and understanding with my specific situation.~Tiffany thank you for making me feel at ease and important to the staff here. Your knowledge has been so helpful when answering all of my questions and emails. Thank you for being a genuinely kind person who loves what they do.The quality continues throughout the Marquis even stretching to the smallest details. From the immaculately kept landscaping, to the inviting swimming pool (which also includes some private cabanas and conveniently placed BBQ grills) to the 24 hr gym, and all the way back to the doggie park (yes they are very very pet friendly too!) this place is truly the total package. All this plus its located in one of the best areas of San Antonio. Right next to restaurants and popular shops that are within walking distance. A coded security gate system, which helps to keep the community not only safe but very quiet and peaceful as well, is another bonus feature here. And the interiors are just as beautiful with mine having fresh new carpet and paint, crown molding and updated light fixtures, I was sold!! But there was even more...an already included FULL SIZE WASHER AND DRYER!! Cant beat it!! 👍🏼I highly recommend this place and in fact, just this past October, I had a friend whom I referred also become a very happy and satisfied resident here. 👍🏼 (and its also worth mentioning that the company will compensate you quite nicely for those referrals that end up signing a lease) So obviously I could go on and on here but to sum it all up, I am extremely proud to be a part of such an outstanding community and I look forward to the next year ahead.Thank you again! Kristi

  • Review 97 (2019-10-30 - Rating: 5)

    This is the best apartment complex Ive personally lived in. Maintenance requests were almost always resolved within 24 hours, staff was always very polite & helpful, location is great because youre within walking distance of many retail stores & restaurants, trash pick up (5 out of 7 nights a week) & the included full-size washer/dryer are huge bonuses. Yes there are some downsides as well, but thats to be expected anywhere you live tbh. There were often birds nests on the fire sprinklers above the stairwell so as you can imagine the stairs/railing were often covered in bird feces, & although I would have appreciated a more regular cleaning of the stairs, there wasnt a whole lot else they could do about that situation because I believe the birds were of an endangered species so they could not remove the nests once eggs were laid. The gates were also often broken and it did make me late to work once or twice because I was stuck inside the complex (I literally had to climb the gate one day LOL dont try this one at home kids 😬) which was indeed frustrating, but again, not much they can do considering the reason the gates were always broken is because of the idiots who kept running into them with their cars! People please theres even a sign that says one car at a time, & to not follow other cars inside, but do yall listen? Nooo. I dont think people understand that theyre very expensive & time consuming to fix, so I think its kind of ridiculous that most of the lower star reviews are due to the gate issues, like honestly - grow up yall! Theyre always doing everything they can & Im very happy to have lived here! I only had to move due to a job loss so I could no longer afford the nearly $900 price point - but hey a spacious 1 bedroom with an in unit washer & dryer under $1,000 in an amazing area like this? If you can afford it, definitely worth it! -Alexis S.

  • Review 98 (2022-11-05 - Rating: 5)

    Maintenance man ART was excellent! Very professional and helpful. He’s been a great asset to Marquis at The Rim. 10/10

  • Review 99 (2020-05-01 - Rating: 5)

    I have lived at this location for 4+ years and the staff has always been timely and great to work with, specifically Kate. Whether it is a lease question or a minor maintenance request, I have been greeted with a smile, a friendly voice and quick response. Id give a five star rating through and through.

  • Review 100 (2022-10-20 - Rating: 5)

    We had several issues when we moved in (dryer, drainage) but Art our maintenance man was very diligent and kind in fixing them.

  • Review 101 (2013-10-20 - Rating: 5)

    Ive really enjoyed living in these apartments. The staff was very friendly and accommodating when a maintenance issue or conflicts with other residents occurred. The location is wonderful, having local shops in the rim area (Clothing, Gym, Restaurants, Bars, Movie Theatre, and Super Target for groceries), and the La Cantera Mall / Six Flags across the interstate made for a real treat! Last minute items are usually available and you can travel the back roads to prevent the hectic idiots on the main roadway.We got a top floor facing Six Flags, and every night through summer we were able to see the fireworks. After moving from our house in Alaska (and small city >15,000 people) to this location we noticed the walls are a little thin, but weve got accustomed to the ambient noise of the neighbors. Aside from that this place was a perfect Welcome to Texas and hope you enjoy the city life place to live.

  • Review 102 (2022-10-08 - Rating: 5)

    My ac was out and Art our maintenance man did a great job and fixing our ac and even gave me tips on how to save money with our electricity! We appreciate his time!!

  • Review 103 (2023-03-15 - Rating: 5)

    The maintenance man Art does such a great job at fixing things in my apartment on a timely manner. I can certainly appreciate him being so respectful and kind.

  • Review 104 (2020-07-20 - Rating: 5)

    Hector, the new Supervisor for maintence did an exceptional job resolving our issues. He was on top of things and made sure everything we needed was taken care of. Awesome job!

  • Review 105 (2023-02-03 - Rating: 5)

    Amazing maintenance service ! Art provided the best service and is very attentive. My faucet was leaking and he came in and fixed it right away!

  • Review 106 (2022-10-27 - Rating: 5)

    Art did a great job repairing my sink! Overall quite satisfied with living here the last few years.

  • Review 107 (2024-05-28 - Rating: 5)

    Art from maintenance fixed our leaking sink quickly and efficiently. Excellent maintenance crew all around.

  • Review 108 (2019-10-18 - Rating: 5)

    These apartments are in a GREAT location and the staff, especially Tiffany, are excellent. My wife and I were only there a short time but we were very impressed with M @ the Rim and have nothing but positive things to say about our experience.

  • Review 109 (2024-09-19 - Rating: 5)

    Been living at Marquis for a little over 3 years! Office staff and Maintenance are always speedy with calls or maintenance requests. Love it here!

  • Review 110 (2024-03-28 - Rating: 5)

    I’ve never seen an apartment complex look so good! We came to look at an apartment and you can tell the maintenance people take care of things.

  • Review 111 (2021-01-01 - Rating: 5)

    I recently just moved in and I am beyond satisfied with my apartment and the level of customer service that the leasing and maintenance staff have showed me. I highly recommend this complex to anyone that wants to stay in this area, super close the all major stores at the rim and la cantera.

  • Review 112 (2023-02-03 - Rating: 5)

    Art maintenance did an excellent job, he’s very respectful and friendly, and our doggo loves him.

  • Review 113 (2022-09-01 - Rating: 5)

    Never had a bad experience, been living here for 3 Years and it’s been awesome !!!Plus they always have some awesome food trucks. Highly recommend staying here at Marquis at the Rim.

  • Review 114 (2024-06-26 - Rating: 5)

    I came in for tour at the property and Taylor was very professional and nice I’m looking forward to a new start at this property

  • Review 115 (2023-12-08 - Rating: 5)

    Art on the maintenance team is so helpful gave me many tips a about how to save money around my apartment.

  • Review 116 (2018-05-17 - Rating: 5)

    The area is beautiful with easy access to The Rim, LaCantara Mall, Topgolf, and many more attractions. Customer service is great. If and when there is a problem it is resolved within 24 to 48 hours.

  • Review 117 (2024-08-29 - Rating: 5)

    Art is very respectful and gave me a lot of information.

  • Review 118 (2022-10-27 - Rating: 5)

    Art helped us out at our apartment. He was excellent in explaining what he was doing and assisting in any questions we had.

  • Review 119 (2024-03-28 - Rating: 5)

    Took a tour of the place as Im possibly looking for a new place. Will definitely be putting my application in. Staff was great as well. Very helpful.

  • Review 120 (2023-12-30 - Rating: 5)

    Art the maintenence guy is the best he comes on time and fixes all your maintenence request problems. 5 stars.

  • Review 121 (2024-03-05 - Rating: 5)

    Same day AC fix! Super fast response and great service by AJ & Josh! Grateful for such a helpful staff🦾

  • Review 122 (2018-08-15 - Rating: 5)

    Very well maintained apartment complex! Had a issue with my A/C unit and David and Andy from the maintenance team responded to the matter professionally and efficiently in a very short amount of time. Thanks guys!

  • Review 123 (2022-09-26 - Rating: 5)

    Being new to the area, I knew the moment I stepped foot on property that I was home. The staff is very accommodating and I feel safe in the neighborhood. Ive been here for 2 years and love it here.

  • Review 124 (2024-07-02 - Rating: 5)

    I came across ART today and he helped with his knowledge. I really appreciate this man.

  • Review 125 (2022-03-24 - Rating: 5)

    Javier is so helpful! He fixed everything so quickly and efficiently! I’m super thankful for his help!! He was very nice and extremely professional!

  • Review 126 (2024-03-07 - Rating: 5)

    Big Thanks to Art for coming in today to fix and update some things here at the apartment!!!! Very helpful and much appreciated ☺️

  • Review 127 (2021-06-07 - Rating: 5)

    It has been 8 months and the place is amazing! I had an issue with my AC and Andrew from maintenance showed up within 1 hour and fixed the AC right away.

  • Review 128 (2022-06-14 - Rating: 5)

    Today a maintenance member stop at my apartment to fix some stuff his name is Arthur, he was so nice and so kind, thank you Arthur,very helpful all the tips 😊👍✅ 100 thanks

  • Review 129 (2016-04-29 - Rating: 5)

    Great location. Lots of fun things to do nearby like Six Flags, IFly, Lifetime Fitness, The Palladium, Leon Creek Green way, and Friedrich Park. Staff is very helpful.

  • Review 130 (2022-09-21 - Rating: 5)

    Excellent service from Art! Really comes through whenever something needs fixing or advice on how to make things better! Super helpful and appreciated his help!

  • Review 131 (2023-08-03 - Rating: 5)

    Amazing experience living here. Never had issues with maintenance and I enjoyed the community.

  • Review 132 (2018-05-20 - Rating: 5)

    Thank you Maria and Tiffany for always being so helpful!! Any issues I have had, they have listened and been so polite. Best management staff I have worked with in a very long time. Love the location.

  • Review 133 (2022-10-08 - Rating: 5)

    The staff is always so helpful and friendly — Art in maintenance and Jess, Nick and Brook in the office.

  • Review 134 (2022-11-04 - Rating: 5)

    Mr.Art explained very well how to manage equipment & everything. We learned lots of things.appreciate him.Thankyou.

  • Review 135 (2023-04-25 - Rating: 5)

    Art was very informative and professional and went above and beyond. He is to be acknowledged.

  • Review 136 (2019-01-22 - Rating: 5)

    Staff is great, the apartments are great. Other than the people not cleaning up after their dogs, I got no complaints.

  • Review 137 (2023-03-17 - Rating: 5)

    Art and Josh are the best, they gave great information and were speedy with repair we requested

  • Review 138 (2023-11-28 - Rating: 5)

    Amazing Maintenance Staff ! They truly treat you like family here 🙌🏼🙌🏼

  • Review 139 (2021-06-25 - Rating: 5)

    Been here 4 months, nice and affordable. Maintenance guys are super nice and attend to issues very quickly.

  • Review 140 (2019-10-03 - Rating: 5)

    I have lived here for 2 years and love it!! The office staff is awesome and helpful and have become like family!

  • Review 141 (2023-05-04 - Rating: 5)

    Art did a very good job fixing things we needed fixed.

  • Review 142 (2022-05-15 - Rating: 5)

    Jess is the best! She gave us a tour and answered all our questions.

  • Review 143 (2024-03-16 - Rating: 5)

    Excellent service from AJ in the maintenance team.

  • Review 144 (2022-03-17 - Rating: 5)

    Andrew was a great help and explained how to properly use the jacuzzi

  • Review 145 (2023-11-28 - Rating: 5)

    Awesome staff and maintenance gets stuff done right.

  • Review 146 (2019-10-03 - Rating: 5)

    Great resident & maintenance service. Love our leasing & maintenance team.

  • Review 147 (2022-03-03 - Rating: 5)

    Andrew Is the og when it comes to taking care of my needs at the apartment, but big thanks to you all honestly!

  • Review 148 (2024-07-13 - Rating: 5)

    Taylor was very helpful and kind.

  • Review 149 (2024-12-27 - Rating: 5)

    Amaze

  • Review 150 (2021-12-07 - Rating: 5)

    Javier fixed my stove, in a timely manner and professional.

  • Review 151 (2022-07-19 - Rating: 5)

    The maintenance did a great job Art was perfect

  • Review 152 (2021-09-30 - Rating: 5)

    Great community. Maintenance and office team are top notch.

  • Review 153 (2018-09-17 - Rating: 5)

    Enjoyed my stay here and recommend it to anyone looking for apartments in the area.

  • Review 154 (2018-05-10 - Rating: 5)

    Very convenient location, nice amenities, and staff is very professional, friendly and responsive! I would recommend this complex to anyone! I see complaints about the gates, but that is not managements fault. I can’t tell you how many times I’ve seen people enter through the exit, follow cars in or just outright hit the gate. There are signs posted that say one car at a time.

  • Review 155 (2023-08-01 - Rating: 5)

    Very transparent management. Feel very supported here

  • Review 156 (2011-05-14 - Rating: 5)

    New, quiet, expertly maintained facilities, with friendly, professional and responsive staff.

  • Review 157 (2024-01-17 - Rating: 5)

    Alec is very helpful and resourceful .

  • Review 158 (2024-01-17 - Rating: 5)

    Art was very helpful.

  • Review 159 (2025-02-21 - Rating: 5)

    Tight spot

  • Review 160 (2019-10-29 - Rating: 5)

    Love it

  • Review 161 (2022-02-17 - Rating: 5)

    Excellent service, Javier in particular was very kind in giving me all the information required and he is a very good translator, s

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