Laurel Grove by Trion Living

Located in Houston, Texas

Address: 1000 River Bend Dr, Lancaster, TX 75146, United States

Phone: +1 325-225-0258

Rating: 3.3

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Fitness centre
Swimming pool
On-site parking

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-01-19 - Rating: 5)
I had the pleasure of working with Dre, and I can confidently say she provided exceptional service! From the moment I walked in, she was professional, knowledgeable, and truly went above and beyond to make the leasing process smooth and stress-free. She patiently answered all my questions, provided clear details about the property and terms, and made me feel valued as a potential resident. Her friendly and welcoming demeanor turned what could have been a daunting process into an enjoyable experience. If you’re looking for someone who genuinely cares about helping you find the perfect home, Dre Williams is the person to see. Highly recommend!

Review 2 (2025-02-25 - Rating: 5)
Ok so, I dont often do reviews. Especially when it solicited from the reviewe. This reviews was NOT solicited at all. Laurel Grove Apartments specifically Brittany Cox leasing agent was a pleasure to work with. She was patient, informative, and helpful. I did chose to lease with this property 60% because of pricing. Basic units are clean and functional but NO FRILLS!! However, the community seams safe for families single parents in particular,. The community seem to watch out for each other from a basic point of view. We will see as I move in officially this week (w/e 3/1/25)

Review 3 (2025-01-25 - Rating: 5)
There has been a noticeable improvement with new management. Very no non sense about keeping the community safe . I have lived here for several years. This has been the fastest issues have been addressed. From safety concerns to work ordersStaff is very approachable .

Review 4 (2025-01-16 - Rating: 5)
Stopped in out of curiosity spoke with the sweets lady. She was very informative, answered all my questions and kept my attention the entire visit. Love the upgrades that have been done and thanks to Ms. Andrell these apartments are high on my list.

Review 5 (2025-02-27 - Rating: 5)
My sink was leaking and started to mold after several other technicians came to fix it, but was only a temporary fix. Today my technician was Phabian who completely fixed the problem as well as redid up under the sink and now it looks better than ever!!!

Review 6 (2024-10-07 - Rating: 4)
I have been a resident at Laurel Grove for three years and I’ve never really had any problems. The only problem that I had was out of their control and that was Mother Nature doing her thing in the winter with the freezing temperatures and bursting of pipes so that meant no water, not my apartment though. It’s very quiet, my neighbors are friendly and I love the spot that I’m in. Jessica is my favorite. She’s always so nice, keeps a smile on her face and I can go to her for just about anything and she will take care of it. She’s the only person besides a former agent Brittany that I’ve dealt with since I’ve been here. We’re under new management and although I haven’t met any of them, they seem to be getting the place together. I have no complaints and I like my place.

Review 7 (2024-10-25 - Rating: 5)
I recently had the pleasure of working with Dominique, the new property manager at our complex. She was incredibly responsive and attentive to my work order. Dominique made the entire process smooth and stress-free, addressing my concerns promptly and professionally. Its refreshing to have someone so dedicated to ensuring residents needs are met. Highly recommend her!

Review 8 (2025-01-14 - Rating: 5)
I’m a resident of Laurel Grove, I have been here for 8 years, we have a new manager who is awesome, she make sure issues are addressed as soon as she notified, in regards to both maintenance and security, she’s approachable, considerate and always trying to find ways to make the environment, comfortable and friendly.

Review 9 (2025-02-11 - Rating: 5)
I had the pleasure of meeting with Yuridiana She is attentive and made sure I felt comfortable working with her I definitely recommend If your looking for an apartment here LOOK FOR YURIDIANA! Best Person ever

Review 10 (2024-11-10 - Rating: 5)
Took a tour with Aaron today, and he was fantastic. I came in as he was leaving for his lunch and he very kindly welcomed me in anyways, gave me a detailed tour and explanation of the whole application process. Very friendly and very helpful!

Review 11 (2024-08-01 - Rating: 5)
Where to start.. I have been living at these apartments off and on since 2012. There have been a some problems but for the most part my own personal experience has been good. I will say the worst experience I have had was from the previous company that bought the apartment. They were awful and wouldn’t fix anything. The manager was very rude and unprofessional. The apartments have recently been bought out by another company. They were a breath of fresh air. They came and fixed the things that the previous manager wouldn’t fix. They have already started renovating the property. If you decided to move there just be patient they are having to still fix and clean up the mess the previous owners left. Oh and the new manager Jessica is amazing she has been there for a while, with the different companies. I’m so glad they made her manager. She has been so nice throughout the years. I’m looking forward to seeing all the new changes.

Review 12 (2025-01-14 - Rating: 5)
Me and my family just moved to Laurel Grove apartments November of last year and when I tell you ms.yuri carreon andMs Dominic the property manager has went over and beyond to help me and my family due to an family emergency and we love our apartment friendly community...so thank you to the whole staff at Laurel Grove apartments homes

Review 13 (2024-09-16 - Rating: 4)
Laurel Grove is a great place to live. I have been here since 2009 or 2010 and have had no issues. I love that they are looking into all our needs and especially these past 2 weeks with the water line. The staff is pretty helpful with anything you need. Thank you especially Sarah for all that you do. I like it here very close to downtown, schools, church and good food places, and yes very affordable. Keep up the good work Laurel Grove!

Review 14 (2024-09-27 - Rating: 5)
My experience today with Aaron Jacquez has been great, he was very thorough with explaining everything, the tour was very smooth, he also help with apply for any unit with you instantly. He also have a great personality lol.

Review 15 (2024-10-02 - Rating: 5)
Aaron J. was amazing guide helpful with making the application process easy to understand as well as help find the perfect floor plan. Haven’t moved in just yet but looking forward to applying!

Review 16 (2024-07-16 - Rating: 5)
We’ve been here for a year now. Some changes have taken place but I can say I’ve had no problems with the staff making us priority to make sure everything is handled properly. The Manager Jessica has always been attentive and has made us feel comfortable/at home. Maintenance has always came thru when needed, if needed. Jessica is the perfect manager! We don’t need nobody else! Thank you Jessica and the office team!

Review 17 (2024-10-03 - Rating: 5)
Andrell is extremely friendly and helpful and was able to answer all of my questions. I would have loved to move into these apartments but they don’t have any large enough for me

Review 18 (2024-09-05 - Rating: 5)
These are nicely remodeled apartments. I recommend these apartments for other people to move here. I only moving, because I found a house. If I ever have to move back to apartments I will definitely move back if need be.

Review 19 (2025-01-15 - Rating: 5)
Office has improved, they are making changes for the better.Dominique have been attentive since been here and has help out so much.

Review 20 (2024-06-07 - Rating: 5)
Hey I’ve been with theses apartments since 2018, and I’ve had good and bad experiences here just like any were else. But what I can say in the last year they are improving the staff and the apartments. They are making changes little by little to improve the quality of living here. The leasing consultants Marisa Torres and Brittany Cox are helpful and nice unlike the previous ones in their positions. Also the Managers Jessica Rodriguez and Stephanie Diaz are the most caring and supportive managers this place has had. She also come out and speak to me just to checking or say hi. This staff is saving these apartments from going down, so give them time and grace, I know this place will 5 stars soon enough!

Review 21 (2024-06-01 - Rating: 4)
I moved from Dallas to Lancaster, and I Love it here! Thanks to Brittany, the leasing agent, it was a quick and easy move in. The new management team are excited about upcoming changes to the complex. Overall Im pleased with the community!Some Advice for the Corporate Management; Hire more Maintainence men to help complete work orders!

Review 22 (2024-10-01 - Rating: 5)
The manager of River Bend Apartments, Jennifer Mangan, should be what every property manager strives to be. I had a medical situation occur to which I was unable to work and bring in income. Instead of only focusing on rent payments, Jennifer was very sympathetic to my situation. She worked with me to the point of giving me options and other avenues to help my situation. She never once pursued the eviction route with me. Jennifer Mangan, you are the best.**Update** 10/01/2024New Manager, Jessica, is the opposite of previous management. She gets personal, makes up her own rules, and literally wont accept rent payments. She will place you in eviction status if you are 3 days late with rent. She then keeps you in eviction status even after paying balance. She does not accept partial payments and disables payments at payment centers. She then adds eviction fee. I tried paying the eviction fee, she then said she wanted the next months rent too(even though the next month has not started). She also wrote a frivolous complaint on me saying I was loud and entered an unauthorized area, which i did neither. Oh, the staff members lie to backup Jessica.

Review 23 (2025-01-13 - Rating: 5)
I really appreciated Jessica she was a very helpful and generous. Im happy to be here to make it my home.

Review 24 (2024-11-20 - Rating: 5)
Aaron Jacquez was so sweet and patient with me during the whole process. I love his energy and personality ⭐️⭐️⭐️⭐️⭐️

Review 25 (2025-01-14 - Rating: 5)
Laurel grove has been a great place to stay. They have made several changes for the better.

Review 26 (2024-10-07 - Rating: 5)
I just toured this property Aaron was amazing. He answered all my questions also gave me good details about the property 10/10 would recommend!

Review 27 (2025-01-26 - Rating: 5)
Always helped me out when I needed them, good space for a good place for sure💯

Review 28 (2024-11-18 - Rating: 5)
Aaron Jacquez did an amazing job with showing us the rental spaces & explaining pricing, internet, etc. 5, 5, 5 ⭐️

Review 29 (2023-11-23 - Rating: 5)
Riverbend is an awesome place to live. The office staff are professional, friendly and caring. I am very impressed with the daily appearance of Riverbend. The grounds are always neat & clean. I never see tenants hanging out or causing problems thanks to the wonderful office staff!!!

Review 30 (2023-08-10 - Rating: 5)
I would like to think Ms. Miracle in the leasing office for all the help she has given me in my time of need. She was very patient with me and answered all my questions as best she could. It is nice to live in a place where you have people you can count on and help you find solutions to arriving issues. Miracle makes living here a little more pleasant and I am grateful. I would recommend to anyone looking for a nice complex to stay in.

Review 31 (2023-07-27 - Rating: 5)
Miracle and her manager definitely came through by getting me approved. My process was very smooth & communication was on point. Ive had absolutely no issues. They will work with you on credit (believe me)!! Im very pleased and excited to live at this property.

Review 32 (2023-02-23 - Rating: 5)
I just moved in a week ago Jessica Rodriguez Assistant manager and I started this journey a few months back and I was currently living out of state at the time. She has had the most patience with me in this whole process. She has made my move back to Texas definitely smooth and easy. The apartment is great just enough room for me and my kids and such a quite neighborhood.I had couple maintenance issues and all were handled right away.

Review 33 (2024-06-01 - Rating: 5)
I love this apartment complex Ive had no problems at all the new manager is doing her best to clean this place up but us as a community can help keep it clean we have never had to complain about anything I highly recommend this apartment complex

Review 34 (2024-11-13 - Rating: 5)
Aaron J, was such a gem. He was very helpful with any questions and concerns that I had about my tour

Review 35 (2024-10-21 - Rating: 5)
Aaron was a great help! He helped me decide to make Riverbend my new home!

Review 36 (2022-04-30 - Rating: 5)
One of my family members lives in this apartment complex and they are decent living spaces. Never had a problem with maintenance. Office is always open during operating hours. There is always some leasing agent willing to help with any issue my family. Definitely will be moving into these complexes in upcoming months.

Review 37 (2024-07-26 - Rating: 5)
I love these apartments.The people in the office is so nice They might be busy when you call but keep calling Because they do good business

Review 38 (2022-03-04 - Rating: 5)
My family and I absolutely love being apart of this community. The ladies in the office are always attentive to our needs as residents. I highly recommend these apartments to family & friends because of the professionalism of the maintenance staff as well as the office personnel. This is a BIG thank you so very much Riverbend Staff for always going above and beyond in all that you guys do! :D

Review 39 (2024-12-05 - Rating: 5)
Good place to stay friendly staff. New lead is great

Review 40 (2024-10-28 - Rating: 5)
Aaron was awesome he was very very helpful and was wonderful on answering all of my questions

Review 41 (2022-06-09 - Rating: 5)
Staffs was really nice..I needed my air fixed they came fast..I got nice quiet neighbors. I LOVE IT HERE.THE WOMEN IN THE OFFICE WAS REALLY NICE.. SO FAR ITS BEEN GOOD!Update: I still love it here.They have been so nice to me.I’m from Ms and they have made feel like I’m about at home. Jennifer is so sweet and nice..Try them for yourselves!!

Review 42 (2021-08-18 - Rating: 5)
I have to say my experience with River Bend’s new management has been a pretty good experience. Never really had an issue with the management, and whenever there’s an issue they get back to me within a timely manner. Currently still updating the apartments inside & out, but overall worth renewing my lease.

Review 43 (2024-10-05 - Rating: 5)
Aaron Jacques was very informative and nice gave all the end and outs .

Review 44 (2024-07-26 - Rating: 5)
Jessica and her assistant (I forgot her name) were so nice and gave me great customer service!

Review 45 (2024-07-22 - Rating: 5)
I have lived here for a year and I resigned my lease. The place is so clean both places and the staff stays helpful Thanks for everything

Review 46 (2024-10-01 - Rating: 5)
Man aoron got me right yall make sure if you going to look at the apartment make sure you ask for him

Review 47 (2022-05-28 - Rating: 5)
Ms Jennifer has been such a helpful hand once she took over , Shes sweet & understanding , its comfortable having her as our new manager ! Our maintenance people are good at what they do as well . Everybody is cool

Review 48 (2023-09-06 - Rating: 4)
Ive been here for 9months now I havent had a problem so far and I hope I dont but the office comes whenever I put in a request and the manager is Cool and I havent heard of any breaking probably cause we got the ring cameras over here idk I hope everything remains OK though.

Review 49 (2024-06-07 - Rating: 5)
Jessica and Stephanie are amazing and very helpful. Definitely come to Laurel Grove if you need a new place to live.

Review 50 (2024-12-05 - Rating: 5)
Great people. Positive environment. Helpful staff

Review 51 (2021-01-31 - Rating: 4)
I lived here for 2 years. I moved out in January because I relocated. The issues Ive had here were centipedes when I first moved in 2019 but I havent seen any since. Another issues were the waterbugs, during the warmer months. They have pest control & it does kill them on site but it doesnt stop them from getting inside. I guess thats do to all the trees in the area, I dont know. The major issue here with these apartments is the maintenence. Sometimes they complete a job with no problem, then other times, they dont do the job or half do it. The complex is under new management and before I left some changes were already being made. So hopefully management comes in and improve their Staff, the bug issues and the complex community in general.

Review 52 (2021-09-28 - Rating: 5)
Jessica is the best office person, she helped with a fast and smooth application process. She is sweet, and patient with all of my needs. Beautiful and cozy home for me and my family, definitely recommend.

Review 53 (2024-11-11 - Rating: 5)
Leasing agent Andrell was very knowledgeable and reassuring 🥰

Review 54 (2024-11-13 - Rating: 5)
Aaron was great! Properties were in great condition!

Review 55 (2024-10-14 - Rating: 5)
Aaron was a fantastic help can’t wait to move here

Review 56 (2020-03-30 - Rating: 4)
Ive been here one month. Had a problem with a light socket upon inspection maintenance was here the day I moved in and repaired it great. Couple of weeks later had water on the floor, it was fixed the same day. Im loving it I love my apartment Im happy to be here

Review 57 (2024-11-18 - Rating: 5)
Aaron was amazing! Very detailed and answered all the questions !!!!

Review 58 (2023-08-12 - Rating: 5)
Riverbend has been nothing but good to me…I have nothing bad to say at all!!if you have any issues Jessica will come through every time!!she’s the sweetest person ever.If you need anything and need it fast.please contact Jessica she will go over and beyond until your satisfied!Been here two years counting with no complaints!!

Review 59 (2022-07-21 - Rating: 5)
Miracle and Jessica was awesome! They got me approved very fast and communicated with me very well I recommend coming here if you are looking into leasing a apartment they will get the job done.

Review 60 (2024-06-27 - Rating: 5)
Jessica is very sweet she works with you as much as she can and I see their property coming up

Review 61 (2022-07-07 - Rating: 5)
I have been staying here for almost a year now! I love it! My service requests get responded to the same day! I just want to thank the manager and maintenance team for responding quickly to my requests.

Review 62 (2018-12-27 - Rating: 4)
My friend lives there and have for a while. From what i have seen the insides are decent and i have never saw anything go down over there. I will say the kids over there that i have seen are bad and the parents dont seen tah watch them is a pet peeve of mine. They just be in the street with no regards tah the drivers. And thats sad because every driver isnt cautious.

Review 63 (2019-09-12 - Rating: 4)
I enjoyed my stay at RIVERBEND Apartments. I had no problems with staff or maintenance.Work orders were fulfilled in a timely matter 99% of the time. I moved because it was time to experience Senior Apts. life style.

Review 64 (2023-12-11 - Rating: 5)
It’s very quiet and peaceful, haven’t had any problems or situations my stay here. And the people in the office are great and very considerate,

Review 65 (2024-06-07 - Rating: 5)
I am resident of twenty years.i have had no problems and things have been great.

Review 66 (2024-10-23 - Rating: 5)
Aaron Jacquez was a great help and very knowledgeable

Review 67 (2022-04-29 - Rating: 5)
I just moved out of riverbend apts after 2yrs Jessica Rodriguez has been the best she has always kept her word and been helpful. The only reason why im leaving is due to my house is ready to move in but i do recommend here.

Review 68 (2019-05-22 - Rating: 4)
Great place to live. Staff is awesome. Pool could use some workn cleaning and new chairs. Its quiet and close to 45 which makes it an easy commute to Dallas.

Review 69 (2024-01-20 - Rating: 5)
This is my third year backhere at the apartment I was impressed with this past winter I noticed the water was turned off it was only for 24 hours this time and I was very surprised that it was about 11:00 at night the water came on and went back off for about an hour back on I was impressed that someone work throughout the 24 hours in regards to get in the water back on and even though it was at 11:00 at night and eventually at 12:00 it was complete

Review 70 (2023-08-21 - Rating: 4)
I find the staff to be very helpful and nice. I have lived here for many years and had good service when it comes to maintenance request.

Review 71 (2022-06-02 - Rating: 5)
Since Jennifer has took over alot more accountability has took forth. Thank you for fixing the parking issue also. PS. Your staff is awesome too.

Review 72 (2018-09-11 - Rating: 4)
So far so good. Gloria has been a pleasure to deal with and maintenance has been fairly prompt. Will update the review when I move out.

Review 73 (2023-12-05 - Rating: 5)
First of all the whole office staff was and is very nice and professional who cares about their tenants....

Review 74 (2022-06-01 - Rating: 4)
We have lived here for about 5 years and throughout the years they have been steadily improving. They helped us save some money on their new partnership with spectrum. Thanks you guys!

Review 75 (2024-06-24 - Rating: 5)
Nice apartments, reasonably priced, great friendly staff.

Review 76 (2021-10-28 - Rating: 4)
I live here it’s affordable and peaceful. So far so good & the staff is amazing. Kinda wish we had a playground but overall a GREAT PLACE TO LIVE.

Review 77 (2023-08-16 - Rating: 4)
Nice, courteous and very knowledgeable. I was in and out without hassle. Miracle and Jessica both are awesome!!

Review 78 (2023-02-21 - Rating: 5)
Jennifer was absolutely wonderful and incredibly helpful! I love my new apartment :D Thanks again for everything!

Review 79 (2024-06-24 - Rating: 5)
There is nothing ever I can say about these people and this trash we going to get it together cuz it aint normally like this

Review 80 (2024-06-10 - Rating: 5)
I really appreciate the wonderful customer service. Always so polite and helpful

Review 81 (2023-07-03 - Rating: 5)
Jessica, made my Move-in process excellent very helpful from the beginning til the end she’s very kind & professional.

Review 82 (2024-07-26 - Rating: 5)
Jessica is the best! Always super helpful and kind

Review 83 (2020-05-17 - Rating: 5)
I have been here almost 2 mos very quiet, very spacious, work order done in a timely matter,Im glad I made my decision to move here