The Madison on the Lake

Photo of The Madison on the Lake

Located in Houston, Texas

Address: 9988 Windmill Lakes Blvd, Houston, TX 77075, United States

Phone: +1 281-941-5495

Rating: 3.9

Services

  • On-site services
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Fitness centre
  • Pets welcome
  • Swimming pool
  • On-site parking
  • Dogs allowed

Categories

  • Apartment building
  • Apartment complex
  • Apartment rental agency

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-02-29 - Rating: 5)

    Ive lived here for 2 months now and I absolutely love it! I have had no issues. I have a beautiful upgraded, 1- bedroom apartment that overlooks the Lake. Me & my daughter felt so lucky when we were approved! They even have a cleaning service/maid app where you can pay to ha e your apartment cleaned when you are at work. Also! They have flex pay if you are accepted with good credit that helps with your rent payments. My layout/floor plan is very unique to me and I love it. I live on the 3rd floor so I also have vaulted ceilings! There are pretty furdowns in my kitchen & bedroom. I admit, the application process was a little difficult but once I was approved I couldnt be happier! Monica & her son, and also the ladies in the office do a great job and do the best that they can with all the foot traffic coming in! I know there are bad reviews here....but not everybody has that same experience! I love living at Madison on the Lake.

  • Review 2 (2024-08-17 - Rating: 5)

    I’ve been living here about a year now and now I’ve decided to renew my lease.Personally I have never had an issue living here either with the staff/residents.The application process/approval was pretty quick for me.The current staff is always kind when answering the phone even when going to the office. Maintenance is nice as well pretty quick (depending on the urgency of the request ofcourse). The amenities such as the pool is nice, the gym is great (wish they had a leg press) but overall it’s always clean. Maintenance always tries to keep the complex clean.Is not a big issue but sometimes residents come in and they’re blasting music or revving their engines early in the morning or late at night 🙄 pretty annoying.If you’re thinking of moving here I’d recommend it, I have 2 girls and so far we love it.

  • Review 3 (2025-02-18 - Rating: 5)

    Yasmine is a great leasing agent and has been very communicative with me through out the applying process.

  • Review 4 (2024-09-29 - Rating: 5)

    Great experience here at the Madison on the lake! We have a 2nd floor view of the lake right by the beautiful pool, with grilling area! We love it here! Thanks to Monica for helping us with a quick process with our move in!

  • Review 5 (2025-01-01 - Rating: 5)

    At first sight apartment complex seems to be peaceful and safe. One thing for sure front desk personnel very friendly and helpful. Elizabeth Ortiz great help and friendly highly recommend

  • Review 6 (2025-02-09 - Rating: 5)

    Thank you so much to those wonderful Staff from Madison on the lakes. I submitted that request at approximately 11:30 PM, and by the following day, my issue was successfully resolved.

  • Review 7 (2025-01-01 - Rating: 5)

    Excellent ManagementMy Wife and Our Kids Love it!Great Environment for FamiliesThey have swimming pools,a Gym🏋🏻‍♀️,a lake where you can go fishing 🎣,Ducks around the lake and a Dog 🐶 Park

  • Review 8 (2024-06-11 - Rating: 5)

    The lease agent was great very friendly knowledgeable and over sweet. The tour was awesome overall the apartments shown was very small for my family and I am not sure if it’s going to be a fit. I have not made a final decision yet but space is definitely a big deal

  • Review 9 (2023-07-11 - Rating: 5)

    One of the best apartment complex I lived in honestly and here’s why… I had an issue with the new system to pay rent online, mainly the convenience fee which caused me to be late on rent this month. However, I spoke with Raquel, the manager. She was understanding and worked with me to get my rent paid with the money orders I had, she also shared with me other ways of paying rent without the hassle of the online convenience fee. The small gesture of being friendly and helpful was all I needed to assure that I did choose the right complex to bring my family to. I have never had any major issues with this apartment complex and I’m glad to have this small issue finally taken care of with Raquel. -Ronald

  • Review 10 (2024-04-25 - Rating: 5)

    I’ve been living here for 9 months, no complaints really. I just don’t care for living exactly right next to the stairs because the kids above me are always running down the stairs that’s the only thing that bothers me. Maintenance always comes and do their job wonderfully!

  • Review 11 (2023-07-17 - Rating: 5)

    There were a few issues that came up between applying and move in, but Venessa helped sort them out to the best of her ability. I moved in two days ago and Ive been very happy with the place.There are some minor issues with the apartment that I will be reporting after work today; but overall, Im satisfied with my experience so far. Ill update if needed, but Vanessa and Mike have been great and Im excited to wrap up my move in process!

  • Review 12 (2023-01-10 - Rating: 5)

    Ive been living here for over 6 years now and I just want to say Kudos to the team and especially Raquel! She always makes time to hear me and she pays attention to detail. If I ever have issues with vendors or portal or ANYTHING, she takes care of it. She makes me feel like more than just a customer and that says a lot nowadays. Not only is she patient with me but she is always very professional and courteous. I love the changes being made to the entire property and the front office team is great now.The maintenance team is amazing and works really hard. I love the timing of assistance. If they cant get to you the same day and see you outside of your unit, they will even let you know ! Thats unheard of at other properties. I love it here and wanted to Thank you guys!

  • Review 13 (2023-04-24 - Rating: 5)

    This place is the most splendid complex ever. The grounds are beautiful and I totally love my new, clean fabulous apartment. But best of all is the service I received when I applied. I recently moved to Texas and was not familiar with renting here but Vanessa, the property manager guided me through the process with such grace and concern. I couldn’t be happier!

  • Review 14 (2023-07-31 - Rating: 5)

    I am currently still in the process of solidifying my apartment and getting moved in ! But Vanessa, Lisbeth and Irene have been soo sweet and helpful throughout the entire process! They have been extremely knowledgeable and helpful throughout my process. Despite, I have to clarify a few more things before move in! They have been great!

  • Review 15 (2024-06-21 - Rating: 5)

    First of all, having been a long term resident, Ive seen a plethora of changes over the years of living here ranging from management companies, leasing staff to maintenance staff. However, I can honestly say there has only been one team prior to this current team that far exceeds my expectations, which says a lot.Ms. Rachel, Mr. Houston, Ms. Vanessa, and Ms. Jessica are true examples of what professional and excellent customer service should be. They take the time to answer any questions or concerns you may have, and if something needs to be addressed, the issue is quickly resolved. Please continue to maintain the standard of excellent customer service and care for your tenants.

  • Review 16 (2023-03-09 - Rating: 5)

    I normally dont do ratings but I had to because my lease is expiring in a month and a half and Ive been a tenant at this property for two years and I was wanting to either renew my lease on the second floor or try and get an apartment on the first floor. I enquired about my options with one of the leasing agents, Mrs. Jessica Mendoza, and she was so helpful and kind and willing to help. She has walked me through the process, communicated with me in a timely manner and her attitude towards helping was just great. She Made the process easy for me. Best leasing agent ever.

  • Review 17 (2023-05-23 - Rating: 5)

    Vanessa was incredibly helpful with getting us situated in a new home on a short timeframe. Every time we came to the office everyone was always so warm and helpful. The community itself is well maintained and the individual apartment is even better. We love our new space and look forward to making memories here. Thank you guys again!!

  • Review 18 (2023-05-02 - Rating: 5)

    My experience has been amazing from the beginning of the process to moving in. Michael Houston was so much help, he kept in contact and answered every single question. Im sure he got tired of me calling him so much but if he did, he didnt show it. More properties need people like him, just make sure he stays at the Madison. He has made my experience the best Ive ever had out of any place I have stayed in. Keep doing what you are doing Michael, because thats how you keep residents.

  • Review 19 (2024-12-16 - Rating: 5)

    It will be 2 years since moving here. I love my home. I like the new staff. It seems they are focused on getting things done. Maintenance team is always awesome. I had an issue with my countertop in the kitchen. I was afraid to put in a maintenance request. Its been this way since I moved in. They are going to fix it. Im shocked. Most rental locations wont do anything after youve moved in and 30 or more days have gone by. I dont ever plan to leave.

  • Review 20 (2023-05-08 - Rating: 5)

    I would like to take time out of my day to give kudos to Jessica for her great customer service. I needed some assistance in regards to my leasing and she went above and beyond to help me with the issue that I was having. Jessica is not only knowledgeable but she is dedicated at her job. She goes above and beyond to make sure the resident is taken care of. Please join me in celebrating a tremendous worker. Anyone would be please to have her. She is an asset to our community.

  • Review 21 (2024-08-21 - Rating: 5)

    The Madison on the lake was really great as this was my first apartment. The process was really smooth and easy. I want to give a big thank you to Vanessa for making my application process so great. I also want to give nicolas a thank you as well for a great tour of the apartments. So happy to call Madison my first home. 10/10

  • Review 22 (2023-06-16 - Rating: 5)

    Vanessa was very helpful. It was pleasant to be assisted by her signing my new lease. That is the fastest this has ever gotten taken care of and I have been living here for almost 10 years. Thank you so much

  • Review 23 (2024-02-23 - Rating: 5)

    Staff Elizabeth was super friendly and amazing!! Show us all the tour and everything!! We have not move there yet. But you need a good service to have good simple home♥️

  • Review 24 (2024-10-01 - Rating: 5)

    I’ve complained about 7 times in 10 months about the noise of the neighbors above me and the office said they have NO RECORD OF IT! So that means nothing has been addressed by the office. On top of the new staff being rude, this community is horrible now. I can’t wait until December to move. I been living here for 5 years to long!!!!

  • Review 25 (2023-05-04 - Rating: 4)

    The last time I wrote a review it never got noticed.But since the owners are new, I will once again try.When I moved in about a yr ago (one year on June 5th) I was extremely nervous.I wasnt able to see the until the actual move in date.By the time it came, I did a quick walk through with the lady who helped me with my signings.I noticed quite a few half done issues, and a lot of pests.But in time it was taken care of.As time has gone by and once summertime is approaching, the ugly pests are slowly coming back.About a month ago, I saw the back on a rats tail and I stayed up to try to catch it.Now that Ive seen one, Im on guard. Never know what disease they carry.Back to the half done issues, I know the building is old no matter what new management is received.Im trying not to focus on them to much.About 6 months ago, after the freeze we had in the beginning of the year. When we had to leave our faucets and such open a bit.The people above me, I heard some big bang. And water gushed everywhere, including ventsI do have a photos and videos.NOBODY DIDNT EVEN check on the the unit. I called, left voicemails etc.When I went to the office someone was there, showed them what I had on my phone and he sent someone.But still no courtesy call or nothing to see if anything was needed or concerned.I have tolerated with my neighbors since they moved in.From banging, skateboarding..over night stomps etcAnd smoking and not cigarettesThat smell comes through the vents and it stinks.My daughter is Autistic and we both have lung issues. If they need it so badly, do that outside.Lastly, to Raquel. I appreciated her answering my questions and thoughts on over seeing the water towered the back of the complex.Im still shocked there is a lake back there lolThank you Raquel for your help, taking your time out of your day to help renew my lease.The improvements so far, have been great.Have a Great Day!

  • Review 26 (2022-12-14 - Rating: 5)

    I just wanna leave a kind but genuine review. It’s hard to find allot of people who enjoy working at their jobs. But I can say all the staff was helpful but Mr. Houston stood out to me. His customer service skills is most definitely on point. Today I was so frustrated trying to gather everything to make sure I moved in on my move in date but Mr. Houston was so patient with me. Even when I first call just to inquire about moving in, he made me felt so comfortable speaking to him over the phone. He gave me floor plans , exact dates where he felt I should move in based on my needs . He even recommended and helped me pick some good rental insurance and lights . He went above and beyond for me as a customer and new a resident . I just wanna give him 10 stars for getting up everyday coming to work with a professional attitude and really doing his job. Thank Mr.Houston and also the rest of the staff. The apartment is BEAUTIFUL! he showed me little details about the apartment and toured me around the whole complex . I’m so ready to settle in !

  • Review 27 (2024-01-10 - Rating: 5)

    Staff member was very nice. She showed us one of the apartment unit while it rained. She gave very clear information about the application process and gave us her number if we had any questions.

  • Review 28 (2024-03-13 - Rating: 4)

    The maintenance staff responded promptly. Although the issue has not been resolved. They advised they had to order parts to replace garbage disposal and will return once parts have arrived to replace and complete work order.

  • Review 29 (2023-06-09 - Rating: 5)

    Was looking into this apartment last year around this time and thought wed give it another try. Throughout this entire process Vanessa has been such a great help! Thank you for taking your time with us and helping us find our new home.

  • Review 30 (2023-05-22 - Rating: 5)

    Mike Houston is a name you can never forget. Mr.Houston is a fantastic leasing agent. I wanted to move into Madison’s apartments that day, that minute, that second, because of how good my experience there was. Mr. Houston explained all my questions with thorough, detailed answers. He took me and my roommate around the apartment and showed us the beautiful model. I was able to picture my future at Madison’s apartments. I went to many places to meet plenty of leasing agents, but none of those places matched The Madison on the Lake and Mr.Houston. I can’t wait to become a tenant here. I know my time will be the best there, not only me but for my roommate and our kitty cats. Thank you!

  • Review 31 (2023-04-26 - Rating: 5)

    I’ve been here a little over a month and I love it so far! I moved here from California and I needed somewhere to stay pretty quickly and Vanessa helped me get processed within a day. She was extremely helpful and patient throughout the entire process!

  • Review 32 (2023-04-05 - Rating: 5)

    Wow Ms. Lopez was so amazing, she took care of me with no problem. Easy move in process with no hassle. Everything I needed she made sure I was priority #1. I would recommend if you decide to make Madison On The Lake your new home she will make it feel like you belong. Thanks again Ms. Lopez!!!!!

  • Review 33 (2024-06-19 - Rating: 5)

    This is my first time living in a apt and the whole experience from the application process to the now every day living has been great - the office personnel are awesome and always helpful and the maintance team goes above and beyond

  • Review 34 (2023-08-19 - Rating: 5)

    I just moved from Las Vegas Nevada to Houston Texas recently moved to Madison on the lake Michael Houston Raquel and Vanessa are the best they were very helpful very informational. I feel comfortable here I put in a service call before I got to my apartment. Maintenance is already at the door. I’m happy to make this my home thanks you guys.

  • Review 35 (2023-07-19 - Rating: 4)

    Thank you to leasing agent Ms Vanessa for helping me with my move .. thank you for making this as smooth as possible

  • Review 36 (2020-08-19 - Rating: 5)

    The by far has been the best apartment I’ve lived in. The easy access to the highway i45 and the business surrounding is a blessing. The unit floor plan is incredible. I would like to thank Ebone M, for helping with my lease and getting into my apartment. She knows her way around. Day 1 she’s been helpful. Smart young lady. The other coworker of hers are always definitely amazing to. From the managers to all thank you for a wonderful living experience. Lastly thank you for the maintenance team, I know they work hard everyday to handle business. Windmill lakes is greatly appreciated

  • Review 37 (2023-03-27 - Rating: 5)

    Vanessa helped us and has made our application process super seamless. I love the transparency she gave to our situation too since we’re applying the same week as our current lease ends.

  • Review 38 (2023-01-31 - Rating: 5)

    I have lived here going on 3years now, and have had no issues. The management is great especially Jessica! The whole staff has been nothing but professional and helpful. The maintenance team are awesome! Guys keep up the great work! Great place to live.

  • Review 39 (2022-09-02 - Rating: 5)

    I moved in on June 9th, this place was managed by another company, ever since the current property took over we can see MAJOR changes happening, the entire property is going through a beatification process and the changes are fantastic. I had an issue with my apartment and Jessica Mendoza help me resolve it, not only she was understanding an empathic she was very helpful, warm, friendly and professional.Thank you so much Jessica!!!

  • Review 40 (2023-07-05 - Rating: 5)

    I just renewed my lease!! it’s been an easy first year with the Madsion on the lake apartments !! No loud or unruly neighbors . All maintenance issue were resolved quickly . Special thanks to Raquel she made this renewal process smooth & easy (even with my 101 questions) she is amazing at what she does very pleasant to talk to !!

  • Review 41 (2023-01-27 - Rating: 5)

    I lost my apartment in a tornado on 1/24. On 1/25 I met Raquel Sterna manager at Madison on the Lake apts. She got me the best apartment I have ever seen. Modern, clean, well lit walkways, new kitchen appliances, new interior, everything is better than my old apartment. I love Madison on the Lake. Raquel turned a nightmare into a dream for me. The best experience with an apart manager I have ever had. I will recommend Raquel to everyone I know. The best most compassionate customer service I have ever had.

  • Review 42 (2022-08-11 - Rating: 4)

    I want to start with the customer service portion everyone I have came in contact with have been super helpful. I want to really acknowledge Jessica Mendoza the assistant property manager she went above and beyond to accommodate me and made sure my move was seamless. My apartment is spacious and exactly what I wanted kudos Jess!

  • Review 43 (2022-08-11 - Rating: 4)

    EDIT 08/2022:Mike Houston went to vouch for me and help me out as best as he could and got me back into a more comfortable spot! I was happily able to move in super close to the original move in date and at a similar price to the original.ORIGINAL:I recently applied and got an apartment here. The lease was for a one bedroom apartment, at a set rate for rent, and was due to move in soon when I was working with Irene. I got a call from Mike one day that my move in date would be set back a bit, and even though its inconvenient, its a decision I had to accept because I dont have the time to keep looking. Anyway, the move in date was mainly moved back for renovations and when I asked Mike if the move in day was the only thing that was changing he yes. This past weekend I get an email from Yathsel about move in costs and I noticed that the rent for the apartment went up by almost $140 without ANYONE telling me. So I spoke up and was able to talk to Raquel which yielded zero solutions. They claim that there is absolutely nothing they can do to revert the price of the apartment for the price I originally signed for on the lease documents even though the apartment was chosen to be renovated AFTER I signed. I dont believe its ethical to change the price behind the customers back whether the apartment is renovated or not. I didnt choose for it to be renovated, the complex did. So I shouldnt have to be affected by a $140 per month raise on the rent.

  • Review 44 (2019-10-22 - Rating: 4)

    In process of applying. I won’t get into names but certain staff seem as though they’re doing you a favor to even show the apartment. Once you interact with this person, they open up more and become more friendly. Contacted another leasing agent who was absolutely terrific. She helped to save my desire to move there. A little rigid on their application policies. They ask for your social security card. Mine was stolen and I had to apply for a new one. I was essentially told that if I didn’t have the actual card, that my application would be rejected. I applied for a new card and took them on official government letterhead a letter confirming how long it would take to get a new one along with a receipt of my transaction. I sincerely hope what I have will be sufficient for the approval and they will allow time for the new card to get to me. Once received I’ll drop it off. Rental rate right now can’t be beat. I recognize this and would like to take advantage of the opportunity if possible. I could see myself living at the complex for quite a while.

  • Review 45 (2022-08-09 - Rating: 5)

    Just moved in about 2 days ago and everyone has been super nice and helpful especially Yathsel! She has taken care of me and my roomate since the very beginning and we had a few bumps on the road because of the sudden new property management but she has made sure we were right on track and ready with move out dates. They sent maintejce right away when Inhad let them know I had some issues. When I got to my apartment I was already hearing knocks at my door to resolve the issues :)

  • Review 46 (2016-02-17 - Rating: 5)

    My fiance and I have lived here for about 3 years ... Very happy with these apartments overall, the staff members are very helpful, we understand that its a very big complex and they do handle it pretty well, they keep us informed about issues going on , and or events that they schedule for us... these apartments are well kept, private and reserved. The gate is now operating which is great! We hope they keep the hard work up, because we plan on staying here until we decide to buy a house. Thank you cares team!

  • Review 47 (2023-03-02 - Rating: 5)

    Moved in last month team was amazing apartment is spacious and has a great view. Really quiet complex. Jessica was helpful and attentive and always had open lines of communication.

  • Review 48 (2016-10-03 - Rating: 5)

    Ive lived here for 4 years and I actually love it! Management is the best the apartment has had, and since Ive been there its been a few. Anytime I need repairs, its repaired on the same day or the next. The entire crew is great,,even maintenance Mr. Alvin! I love it, feel safe, I highly recommend. No complaints,,majority rules! Love it glad to call it home!

  • Review 49 (2023-08-03 - Rating: 5)

    Raquel was great very helpful, the renewal process was seamless. Renewed for another year. Management is very helpful especially Raquel! Maintenance is timely and efficient! Would recommend!

  • Review 50 (2022-12-12 - Rating: 5)

    First and foremost I wanna give a big shout out to Mike and Jessica! They was able to process my application and get me in my place within 2days! The process was smooth, understanding and very professional. They answered all my questions and explain the property amenities great. I would recommend anyone to live here!

  • Review 51 (2023-06-05 - Rating: 5)

    Vanessa Lopez was so amazing from the awesome smile and greeting to all of the helpful tips Im happy to have a place to call home for the next year. Keep up the great work!

  • Review 52 (2017-07-21 - Rating: 4)

    I applied and was approved online, all within three days. Everyone was helpful and courteous, though I did have many questions and called/emailed many times in one day. So far so good. Ill update with pictures soon after I move in--August 1st. Praying for a safe, clean and spacious home for our family. I do already like the big church I saw across the street in Google maps! God bless us all.

  • Review 53 (2023-02-02 - Rating: 5)

    Since the Apartments have been under new management I have received nothing but good customer service from Michael and Yathsel. Anytime I report a problem they are always on top of it and make sure the problem is fixed. Absolutely love these two.

  • Review 54 (2022-08-02 - Rating: 5)

    I Myself and Ashley wanna thank The Reserve At Windmill Lakes which is now called The Madison on The Lakes apartments. Mike Houston has been a helping hand, great customer expectations and very understandable lease consultant. He has been awesome for the past 2 months. If anybody is willing to move here and rent. I highly recommend “Mike Houston”.

  • Review 55 (2016-06-01 - Rating: 4)

    I have been here for 1 1/2 and I can honestly say, I LOVE my place. Every community will have some type of issue rather its minor or major. The staff is GREAT! They keep US informed on everything that is going on. Keep in mind your place is what YOU make it. I see a lot of complaints about the gates always being broke, PLEASE keep in mind the manager Jaime works her ass off to make sure these gates stay fixed, but unfortunately some of the residents or guest want to race behind another vehicle to get in the gate which causes issues with the gate. Keep in mind it cost to repair those gates and its NOT cheap. If you are interested at living at the Reserve at Windmill Lakes, do like I did drive thru during the day and at night. Again I love my apartment!!By the way if you come to someone with an attitude what do you expect in return. To get respect you MUST give it as well!!

  • Review 56 (2023-03-01 - Rating: 5)

    Raquel made the moving process so easy for us, especially after the tornado that hit Beamer Place apartments. We had such a great experience and everything worked out well for us!

  • Review 57 (2023-06-15 - Rating: 5)

    I just want to say it’s been a pleasure working with Ms.Vanessa. She has helped me a lot with finding my new home and answering all my questions. I am very excited to be moving in!

  • Review 58 (2024-07-28 - Rating: 4)

    It was a nice place to live, you can enjoy the nature (lake view, ducks walking around, cats).

  • Review 59 (2024-11-18 - Rating: 5)

    Weve enjoyed living here. Nice and quiet and the staff are super kind and efficient. They stay true to their word.

  • Review 60 (2023-02-06 - Rating: 5)

    I moved here after my last apartment was damaged due to the tornado. Raquel and Michael made my transition less stressful. Raquel was able to answer all of my questions. I really appreciate them both.

  • Review 61 (2024-10-14 - Rating: 5)

    People are cool the staff are awesome and the response to any issue is fast

  • Review 62 (2016-02-17 - Rating: 4)

    I live on property, I just moved on property I seen that the gate stays open called the office on it, they are working on it to get fix. I love the view with pools. had some friends come over and they were amazed with the pool with the lake view. My apartment had a few issue in it , put a work order for them to fix, maintenance came to my door, told me that they having some big issue with the pluming/pipes breaking they will come back later on in the to fix my problem. I had no problem with that, at least I was updated on what was going on with the property.

  • Review 63 (2022-10-20 - Rating: 5)

    I been living at the madison for two years now andWhen i went and asked for a resurface and new blinds they did it without questions asked!Other places ive lived charged me to get new blinds and didnt want to do a tub resurfaceThanks to Jessica the manager for her bubbly awesome personality she makes living here very comfortable.

  • Review 64 (2023-11-19 - Rating: 5)

    Raquel is a great apartment manager. She caters to all needs of the tenants in a timely manner. #1 customer service.

  • Review 65 (2022-08-11 - Rating: 5)

    Vanessa Lopez was awesome in touring for a 2bdrm and 1 bath. She was very personable and very easy to talk with. Vanessa was very informative as well. Its always good to see a smiling face greet you. Thank you Vanessa

  • Review 66 (2022-10-20 - Rating: 5)

    I am renting my first apartment with Madison on the lake apartments and so far Yathsel has been so helpful and made the process so easy for me. She has willing answered any questions and concerns I have had along the way!

  • Review 67 (2020-08-08 - Rating: 5)

    I’ve been at the reserve for about 9 months. Overall I have no complaints. Ebone McMillan is one of the employees on the property. She is a very professional and diligent worker, everytime I have an issue she sends someone out in a very quick manner. The reserve is a comfortable complex where my family and I feel safe.

  • Review 68 (2021-04-06 - Rating: 5)

    Long story short.... The reason I was even looking to move was because my childrens father had passed. I was devastated, broken, & defeated at that point. I didnt want to continue to live in that apartment. I wanted to move on the beach for tranquility & another level of peace of mind. I googled apartment homes with a nice Lakeview. When I say this place had & still has me at HELLO! The staff is super AMAZING! They are super kind & really cater to your needs as a tenant. I really appreciate that. Since being here in this apartment home. I feel as though a big weight has been lifted off of my shoulders. I feel like an uncaged bird flapping my wings to head towards freedom. God makes absolutely NO mistakes. He brought me to this amazing place so that my mind would be set free. I absolutely love the lakeview & the geese that me & my daughters feed. Such an amazing place to live..!

  • Review 69 (2022-10-28 - Rating: 5)

    My experience with Ms. Jessica was phenomenal. She was very helpful. She listened to all the concerns we had. It was just an overall great experience with her.

  • Review 70 (2023-05-25 - Rating: 5)

    Vanessa was really nice and very helpful. I Came in for just a tour, I like the property and she did everything possible to get me moved in within the next day.

  • Review 71 (2016-02-23 - Rating: 5)

    This is a remarkable place to live. Ive seen this property grow over the years into the neighborhood it is currently. Ive been here for three years and wont move until I buy a house. You aint gonna find much better in the area or even more expensive and upscale neighborhoods because its the staff that make the apartment complex what it is and they have a great staff in my opinion.Now onto these comments below. I agree that the gate is messed up often but thats due us tenants not the leasing office or management? They even took the liberty of changing the design of the gate and adding cameras for our protection, so really what are we complaining about? I read one comment where it was said that there are always notices but its always calm! Of course it is because the 3 police officers that live on the complex are always on duty and apprehend the criminals before the crime but by law we have to be informed. Duh!Im writing this review for all the real interested people on the internet who wants an honest review of this apartment complex. Half these people leaving these comments are the same folks who aint paying their rent or got financial issues and when the leasing office cant bend the way they want them to, they getting in there feelings.What you give is what you get, some of you guys frustrated with what you got going on and want to take it out on the staff, but what you give is what you get. So I say its BS that theyre rude because their every move and word are being recorded! So thats why they still got jobs because when you complain they pull the tape! Some of yall quick to say what they did but slow to say what you did too, lol. I had a situation where their was a difference in opinion on what I had to pay and they didnt have an attitude at all. They pulled my paperwork, saw the issue and it was easily solved.Now some of the other comments and experiences I cant say anything about because that may be an individual experience and I respect that.All in all though, I challenge you to drive onto the property after 5 and tell me this is a bad neighborhood when you see the kids outside playing, the tenants walking their dogs and the serenity associated with this complex. Crazy & Calm dont mix so somebody gotta be lying? Better yet, go post up at the leasing office and see for yourself how the staff treats you. After that, stick around and wait until ACTUAL tenants come in and out of the office and ask their opinion. Dont trust my word trust your own.

  • Review 72 (2023-02-02 - Rating: 5)

    I would like to give a big shoutout to Yathsel , she has been a tremendous help with everything i need and answered all questions i had. Always a fast response very friendly person. I enjoy staying at the property good to know the staff is always available and have an open door. :)

  • Review 73 (2024-02-16 - Rating: 5)

    Where do I start, the design, the building, so beautiful. I do wish it has a little more life into it, such lights or alittle more colors design. But I cant wait to move in.

  • Review 74 (2017-06-17 - Rating: 5)

    I recently toured this complex and had a wonderful experience! One of the leasing agents named Latoya was very helpful and made the showing experience very informative and pleasant. Nicole and Lana were also helpful when it came to answering my questions. I would definitely recommend this complex because their customer service was very spot on.

  • Review 75 (2023-01-09 - Rating: 5)

    Yathsel and Michael have been an amazing help for my move in. Yathsel has gone above and beyond to make sure I was able to move in in a timely manner and help me with a couple issues on my first days. Beyond grateful.

  • Review 76 (2018-11-29 - Rating: 5)

    I’ve lived here for 3 years and I love it. The office staff and maintenance team has been nothing but good to me and my family since we’ve been here. This past Thanksgiving they actually invited me and my family down to the front office for Thanksgiving dinner. I didn’t expect to get a full meal but that’s exactly what they provided. My family and I really appreciated it.

  • Review 77 (2023-05-04 - Rating: 5)

    I have been a resident here for a few years. The property is well maintained and safe the staff makes this place wonderful especially Raquel Serna always replies in a timely manner. A wonderful place to call home.

  • Review 78 (2023-02-04 - Rating: 5)

    Really great service by Mike Houston, he answered any questions I had with the best information possible. He made moving to the apts as smooth as can be. I Would definitely recommend the Madison on the lake apts.

  • Review 79 (2021-01-26 - Rating: 5)

    They are nice apartments and quite. I love the space on the 2x2 and the rooms are a good size. Still looking around but definitely on the top my list. The staff had great customer service.

  • Review 80 (2022-09-22 - Rating: 5)

    Just moved in and Jessica helped me with everything! She had such a great personality and was a great help for getting me moved in! The apartment is really nice!

  • Review 81 (2020-08-19 - Rating: 5)

    I just wanted to take the time to say my experience with Reserve at Windmill Lakes has been a great experience all because of Ebone McMillan! She was so helpful, she went out of her way to answer any questions, very professional,and we love our new home here! Thanks again Ebone! We really appreciate you❤️❤️❤️ Tina

  • Review 82 (2017-06-15 - Rating: 4)

    I recently toured the community with Ms. Nino and was impressed! For the age of the community it appeared well maintained and the apartment itself offered what I was looking for. I was invited back to join the residents and staff for their annual crawfish boil which I thought was pretty awesome! Looking forward to applying in the future.

  • Review 83 (2017-06-12 - Rating: 5)

    I recently went and toured a one bedroom one bath at this location and I was very impressed. This property was nice! I love the fact the pool is by the lake, also the fact they have a dog park. The property manager Mrs.Nino was so professional and very helpful!

  • Review 84 (2023-12-29 - Rating: 5)

    During one of the hottest summers ever, both pools are broken and are inaccessible?Why am I being charged a $49. Convenience fee to pay my rent?

  • Review 85 (2021-10-25 - Rating: 5)

    Aby is a rockstar, she has beeb so helpful since day 1 of move in! My work schedule is so crazy but she always has my back with maintenance requests, payment issues, and of course getting that fitness center open! I have been at peace and its all because of her... You rock Aby !

  • Review 86 (2022-09-27 - Rating: 5)

    Yathsel was very helpful in renewing my contract for another year! She was very patient and helpful. She made the process very enjoyable:)

  • Review 87 (2022-11-22 - Rating: 5)

    I have lived here for 3 years and never had such a warm and genuine experience like Ive had with Raquel and Jessica. The property is clean and peaceful if your looking for this the Madison is the place to be.. 😊

  • Review 88 (2024-02-14 - Rating: 5)

    Put in a service request they came the exact next day fixed everything in a timely matter were extremely kind and helpful would give 10 stars if i could !

  • Review 89 (2016-02-25 - Rating: 4)

    Management has spent 100s of thousands of dollars renovating the complex over the past 3 years. New running track, dog run, and playground for kids. Construction will go on for another year on buildings, probably. Should be nice then. They do charge for utilities( water, sewage,trash, etc. and small service charge for billing).

  • Review 90 (2023-01-31 - Rating: 5)

    Yathsel was very organised and prompt in her responses. She had every answer for me right away! Definitely hit her up with any leasing questions.

  • Review 91 (2022-11-03 - Rating: 5)

    Absolutely love the property. Office staff and management have been so helpful with a quick move-in. Jessica and Yathsel are amazing and so welcoming! Highly recommend!

  • Review 92 (2023-07-11 - Rating: 5)

    It is a very beautiful place and excellent customer service. They got me moved into an apartment in under a week. Thank you Vanessa for the help.:)

  • Review 93 (2022-08-10 - Rating: 5)

    Awesome professionalism! Mike Houston was awesome assisting me with help regarding the front gate entry! Fast and precise service…non of the run-around that we sometimes have to deal with in business. Thx again Mike. 🤝

  • Review 94 (2022-12-09 - Rating: 5)

    Very great customer service !! Jessica made my moving in process so easy for me I really appreciate her 😊 ! Thank you for treating me so kind and welcoming me to my home .

  • Review 95 (2023-03-22 - Rating: 5)

    Raquel and Micheal did a great job getting me into my new apartment quickly and with no issues!! I highly recommend this complex.

  • Review 96 (2021-04-26 - Rating: 5)

    I love living here!! I’ve been here 4 and a half years and planning n staying here until I get kicked out lol jk the new management is great! Better than ever!! It’s so close to Hobby airport which it’s so conviniéndome for those of you who travel a lot. I highly recommend this community, the lakes OMG!! Amazing views all year long!!

  • Review 97 (2023-07-30 - Rating: 5)

    Lizbet was very helpful with the process towards leasing my apartment. She is very attentive and answered all my questions.

  • Review 98 (2022-09-07 - Rating: 5)

    Jessica was one of the nicest leasing agents Ive dealt with she made the whole experience of finding a new apartment stress free and easy.

  • Review 99 (2022-08-04 - Rating: 4)

    I went to renew my lease and we have a new management which has been a great thing because previous management wasn’t all that great but the new management is awesome I dealt with Racquel I also dealt with Jessica and they gave me great customer service they were friendly they were excepting and that’s the type of environment I’m looking for they were interested about my concerns in the apartment that I’m in now and I really like that so I want to give kudos to Rachel and Jessica

  • Review 100 (2023-01-31 - Rating: 5)

    Lovely apartments. Manager Raquel was amazing and helped with every question I had and had me move comfortable. I recommend !

  • Review 101 (2020-08-07 - Rating: 5)

    I received assistance from leasing agent Ebone, she is knowledgable about the property and has great customer service. If you looking for an apartment for a reasonable price try The Reserve at Windmill Lakes Apartments and ask for Ebone.

  • Review 102 (2023-02-03 - Rating: 5)

    Hi,since I moved here, everyone has been so helpful, special Yathsel at the front desk, when I had a few things that needed to be taken care she get on it, and it was done quickly.Thank you very much!!

  • Review 103 (2023-07-31 - Rating: 5)

    Been living here for a year great community and great staff Vanessa was EXCELLENT with helping me with my move in process and finding the perfect home for me highly recommended

  • Review 104 (2023-02-11 - Rating: 5)

    Ms Jessica Mendoza is sooo Courteous and Professional! Shes easy to contact;and has great communication skills

  • Review 105 (2023-03-02 - Rating: 5)

    The process of moving is a tedious and stressful event in most people’s lives, Jessica really made it simple for me and quickly addressed any questions I had: I’m very grateful for her help!

  • Review 106 (2022-10-28 - Rating: 5)

    My experience from start to end was wonderful and super easy. Yathsel was very patient with me & helpful throughout the whole process of move in procedures!

  • Review 107 (2022-10-31 - Rating: 5)

    Yathsel and Mike were very helpful. I came in later in the afternoon and they still were able to help me move in same day. Looking forward to living here!

  • Review 108 (2023-03-02 - Rating: 5)

    Hello my name is Ronaldo and I just want to say that at this place there is amazing people working on office thanks to all of them and a special thank you to Jessica she a great person and also thanks to the rest of the team! I recommend this place.

  • Review 109 (2020-08-18 - Rating: 5)

    I’ve had nothing but a pleasant experience with the customer service here. Ebone McMillan is great with handling any Maintenance-request with a quick turn around time I truly feel like a valued resident...

  • Review 110 (2023-04-14 - Rating: 5)

    The staff was very helpful. Raquel made the process easy and Mike was very polite and really helped me the day I loved in.

  • Review 111 (2020-08-17 - Rating: 5)

    I had the most note worthy experience with incredible customer service with Ebone Mcmillian at this location. The level of professionalism and care exhibited by this individual was outstanding! Ebone answered every question I had and made my experience one in a million!

  • Review 112 (2023-01-26 - Rating: 5)

    Had a wonderful experience with miss Jessica, she helped me move in easy and was able to assist me with whatever questions I had. Very pleased.

  • Review 113 (2022-12-20 - Rating: 5)

    Great staff. I was assisted by Yathsel very respectful and helpful. I appreciate her for making me feel welcome in my new home

  • Review 114 (2020-08-19 - Rating: 5)

    I havent lived here but I am considering it when my lease ends next month. I spoke with Ebone in the front office about the different floor plans and rates. the was very helpful and informative

  • Review 115 (2017-02-08 - Rating: 5)

    The First time I came to visit I had a great experience. The leasing management was so kind! Definitely rec-commend to anyone looking for a new place to live!

  • Review 116 (2022-09-26 - Rating: 5)

    From the moment I stopped in to inquire about the apartment complex Yathsel was very helpful and walked me thru everything I needed help with! My move was very smooth and I definitely would recommend the apartment complex☺️And also the apartment is very BIG AND I LOVE IT!

  • Review 117 (2020-08-18 - Rating: 5)

    Wonderful staff. I have had a wonderful experience at The Reserve at Windmill lakes. My property manager Ebone Mcmillian made this incredible experience a success.

  • Review 118 (2023-08-04 - Rating: 5)

    In the beginning we had some miscommunication but it was cleared up in a timely and professional manner. It’s been a year and I’m still here and loving it❤️

  • Review 119 (2023-06-22 - Rating: 5)

    Raquel And Vanessa are the best make sure you understand everything before walking out experience was wonderful love the lake view apartment !

  • Review 120 (2022-09-01 - Rating: 5)

    Jessica is so helpful, so sweet and full of great energy! So glad she is in the office! Great job Jessica!

  • Review 121 (2023-03-23 - Rating: 5)

    My experience with Raquel was wonderful she was very professional and she was kind and very helpful. The other staff was also friendly

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