The Hampton on Jupiter

Located in Houston, Texas

Address: 12800 Jupiter Rd, Dallas, TX 75238, United States

Phone: +1 972-587-7788

Rating: 3.2

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Fitness centre
Pets welcome
Swimming pool
On-site parking
Dog park
Dogs allowed

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-19 - Rating: 5)
I recently submitted a request for an issue I had with my bathroom and laundry room not only we’re they quick to solve the problem but Mr Jesse and Christian were amazingly kind and respectful went above and beyond to solve the issue the same day. THANK YOU Gentleman for a job very well done. Thank you so much Melissa for attending to my request as soon as you received it I am one very happy tenant 😊

Review 2 (2025-02-03 - Rating: 5)
Your maintenance men, Jesse and Miguel, are awesome. Their work is excellent. Your Manager, Jennifer, is always great. I love living here.

Review 3 (2024-10-09 - Rating: 5)
The maintenance was quick and easy. They came and fixed the smalls issues in my unit faster than the time frame stated. Everyone in the office is very professional and friendly this is a great place to stay.

Review 4 (2024-08-04 - Rating: 5)
My wife and I toured with Lori on she was very knowledgeable on the property and what’s around the property. She was able to make us feel at home even though we just told her we were just looking. She’s an asset to the company, definitely deserves a raise. It’s people like here that make me want to be back. If it was just about customer service I wouldn’t hesitate to be here.

Review 5 (2024-07-01 - Rating: 5)
Great viewGreat customer serviceLooking for a new home this is your best optionThanks to Jennifer for being so welcomingI Love her garden 😃

Review 6 (2024-10-08 - Rating: 5)
Jessie always come through for me, my pipe burst day I call Jessie he was quick , he sent Kristen. Kristen came and cut the water off call Jessie back gave him a update,sent a 3party to get the water up… Jessie always keep me updated when I’m not at home Jessie is kind and friendly.. Thank you for always looking out🙏🏾🫶🏾

Review 7 (2024-08-10 - Rating: 5)
We moved in march and ms. lori definitely helped us out! she was very helpful and friendly. every time we see her around or come into the office, she speaks to us. shes always smiling and we definitely always recommend her to anyone that wants to move in!!

Review 8 (2024-08-10 - Rating: 5)
Ms.Lory Loretta has been the best apartment manager out of all apartments that I’ve been at . Good communication and very friendly. And maintenance are on top of their game as well !!

Review 9 (2024-08-07 - Rating: 5)
My AC has been out 2 times already this summer and Jesse, maintenance, has been great!!! He kept checking on me, coming back and letting me know when he would install it….this day and this time and he did everything he said he would do. This guy is great!

Review 10 (2024-10-30 - Rating: 5)
Great Maintenance team, my work orders are always done in a timely manner. Management is super friendly and professional

Review 11 (2024-05-21 - Rating: 5)
I really like how Lori takes the time to explain how to do things on the residents portal. She literally showed me side by side how to add a car on my profile. To you it might not seem like a big deal but not everybody is willing to go the extra mile when it comes to customer service, she cares about her job, and she has the attitude and paciente to do it.

Review 12 (2024-04-19 - Rating: 5)
As i lender i needed them to verify some information on one of their tenants, normally this is a painstaking process that takes days or even weeks, I called them at 10 in the morning and has what I needed before 11 am. WOW! They were amazingly easy to work with!

Review 13 (2024-02-21 - Rating: 5)
I am please to say that I was well assisted in moving to this new apartment. Thank you very much Loretta, Jenifer for your help. You do an excellent job and we are happy to have you in the office here at the Hampton on Jupiter. Once again thank you.

Review 14 (2024-05-23 - Rating: 5)
Jennifer is outstanding. She has gone above and beyond her duties as a manager and ensured our issues were resolved. Jesse has done great work in fixing our maintenance issues and ac.

Review 15 (2024-07-10 - Rating: 5)
Thanks to Ms. Gonzalez the move in was great. She helped us with EVERYTHING. Explained everything in great detail. Definitely owe her some lunch lol I appreciate her so much!!!!!!

Review 16 (2018-09-04 - Rating: 5)
I have lived at the Madison for 3 years now. The office personnel are great, they follow up on all complaint, and repairs in a very timely manner. They call to follow up the same day or the next morning. I am picky about my apartment home and have had repairs made that exceeded my expectations. For example they sealed my tub when I only expected calking.I have not had a problem with roaches ever, so I do not understand comments to the contrary. The complex is quiet and safe. There are cameras and security persons who patrol. The grounds are well kept and every resident I have met in passing were extremely nice.

Review 17 (2024-08-17 - Rating: 5)
Lori is da GREATEST!!! She da Best at Helping others and explaining where youll get da BEST understanding ...Shout out 2 LORI GONZALES

Review 18 (2024-04-07 - Rating: 5)
Sadly I didn’t meet The Hamptons on Jupiter qualifications but Lori was such an amazing help she was able to get me connected with a sister property in time and get me well situated with the application the process was easy and I couldn’t do it without her help!

Review 19 (2023-07-16 - Rating: 5)
The staff was very helpful especially Brisa! She was the best! She was very attentive and helpful. At first I wasn’t sure if I’d get an apt there but she took the time to keep following up with me on what was available and very responsive to all of my questions. If you ever visit there, ask for Brisa!

Review 20 (2021-07-07 - Rating: 4)
Assistant manager, Sarah Covington is the best! Super attentive and helpful. Gets things done in a timely manner! Any issues we’ve had she’s resolved herself! Office staff has been very helpful in regards to any questions. Decent apartments, mostly quiet neighborhood as with any apartment, great price

Review 21 (2024-02-22 - Rating: 5)
I had an appointment to come m @ 3pm but I called and spoke with Katherine, very sweet and smart girl, and let her know that I wanted to come in for an earlier appointment , which on the website stated that the earliest appt they had was 3 for that day.. Katherine was very accommodating, she knew the property well and answered all my questions.. This is definite option for the future!

Review 22 (2023-06-14 - Rating: 5)
The Hampton on JupiterI want to thank Adriana Traylor and Brisa Martinez for all the time and effort they put in to me getting my first apartment . I don’t know much about getting apartments but they are definitely the best! I would definitely tell friends and family about them without hesitation! Thanks again I cannot thank them enough!

Review 23 (2019-03-29 - Rating: 5)
I searched for apartments in the Richardson/ Garland area for months before I found this gem.Andrea is fairly new to the office, but she is one of the most approachable, sincere, and professional leasing staff I have ever met. Irma provided exceptional customer service, and was knowledgeable and attentive throughout the entire process.During the finalization of my lease, I was presented with a unique circumstance. The ladies worked together to inform me of every option available. They even did independent research to provide me with options at a sister complex.They were patient and personable, the grounds were well manicured, no loud neighbors or pest, and I was able to walk through my unit and have adjustments made before my move in date.All too often people come here to vent after a bad experience (Ive been guilty of it myself), but I wanted to take the time to recommend this complex and staff if youre looking for a new place to call home.

Review 24 (2021-10-25 - Rating: 4)
I actually never do reviews, but I felt the need to do so this time. We moved in June 2021 and both the office/maintenance are quick to respond and handle any issues we have (which aren’t many, thankfully). Recently, our A/C went out for about 5-6 days and Victor was so quick to come check on our unit almost every day trying to fix the issue. My fiancé and I know he tried his best and was definitely trying to get us back up and running. Although there was some miscommunications with the office, both Bob and Victor finally installed a new A/C unit as they determined that was the best thing to do and they did a great job! They’re both such nice and professional people who actually care about their jobs and the residents. My fiancé and I enjoy living here knowing we have a great maintenance team and office personnel (shoutout to Denise) that work together to fix our issues. I’m only giving 4 stars because this recent A/C issue did take a little longer to get fixed than everything else, and also because the water bill can get pretty high sometimes. But other than that, I would’ve given a 5-star review! Thank you @Hampton on Jupiter! :)

Review 25 (2024-06-05 - Rating: 5)
Good place to live!!Staffs are really nice and helpful, specially manager Jennifer Candela.Can’t thank her enough for helping me out during my move out process!!

Review 26 (2024-03-05 - Rating: 5)
So far everything has been great 👍🏾 Ms. Lori and her team has been awesome, our move in went smoothly 😀 me and my husband love our apartment.

Review 27 (2018-01-11 - Rating: 5)
Our process getting our apartment was easy and smooth , Our leasing agent Selena Zavala took great care of us, she was really patient and nice giving us all the information we needed. We would definitely recommend to anybody and everybody. Beautiful apartments!!

Review 28 (2024-08-22 - Rating: 5)
They communicate but I just think all the ac Units are old and need to be replaced

Review 29 (2023-05-25 - Rating: 5)
Welcome world! Just letting you all know if you’re needing a new home GOOO SEE MS ADRIANNA TRAYLOR!! She made it her business to get my family and I approved!An she always nice and professional her drive to get you approved is magnificent! I love her and we’re not even family lol, but foreal if you’re on your last leg and out of options don’t forget about the Hamptons at Jupiter! The entire staff is wonderful but Ms ADRIANNA TRAYLOR WILL NOT GIVE YO ON YOU🫶🏾🫶🏾🫶🏾

Review 30 (2019-06-12 - Rating: 5)
I am so thankful that I choose The Madison Apartments to live. It was easy process to get me moved in quickly. I was not fully moved in when I had to leave town on emergency, I talked to my Leasing Consultant Andrea Munoz about what happened and she was amazing. Not wanting to wait 2 more weeks for a reschedule on my Tv and Internet Mrs. Munoz went out of her way to let them in and make sure my TV and Internet was working, Thank You again Mrs. Munoz people like you make all the difference.

Review 31 (2021-10-05 - Rating: 5)
Amazing experience moving into my new home. They were patient and swift with getting me my new unit. Especially Denise from day one of the process walked me through every step at a pace I can comfortably move.

Review 32 (2017-07-11 - Rating: 5)
Ive been apartment hunting for a few weeks now and the Madisons convenient location would give me easy access to the highway to get to work. Jesus (I think that was his name) was really helpful and patient with my wife and I. Unfortunately, they dont have any apartments open for my move in date but overall my experience with the staff was great!

Review 33 (2023-06-16 - Rating: 5)
Great customer service, we got approved by the best leasing consultant. Shout out to Adriana Traylor she’s the best ever I highly recommend her if you’re looking for a place to move.

Review 34 (2021-07-09 - Rating: 4)
The Hampton on Jupiter is such nice community to move to. Plus every time I go into the office and need help Denise Guillen have no problem helping me with anything i need. She is a very nice and respectful person with a nice soul & spirit & she always greet you with a lovely smile. Im glad to be apart of this community & have a nice wonderful person to help me

Review 35 (2024-05-22 - Rating: 5)
Thank you Lori for making the application process so easy with you helping us I recommend The Hampton on Jupiter wonderful staff!!!

Review 36 (2019-06-12 - Rating: 5)
I don’t normally rate but this was certainly a must Irma turn my horrible day of looking for an new apartment upside down she was very informative and professional nothing like other apartments in the Garland area. Will be moving in soon thanks for all the help!

Review 37 (2024-05-22 - Rating: 5)
Applied at The Hampton on Jupiter and Lori was such a great help she was very helpful in helping us with the application process!!!

Review 38 (2019-06-12 - Rating: 5)
I went in today to look at this apartment complex and I have to say I had a great experience. The leasing agent Andrea Munos really did a good job of showing me an empty unit and answered all the questions that I had.

Review 39 (2024-05-02 - Rating: 5)
Love it here! Easy approval process the ladies in the office are super nice too

Review 40 (2022-08-24 - Rating: 5)
I’ve been living here for about 2 years and the manager Jennifer has been absolutely amazing since the first day that I moved here not only Jennifer but the assistant manager Denise has always worked with me with anything I needed!!! Great manager and great staff 😃

Review 41 (2019-10-02 - Rating: 5)
Andrea helped me out a lot with getting the application started and showing me the apartment and everything. Sorry I didn’t move in to this property but I just had to let Andrea know that I truly appreciated her.

Review 42 (2018-03-01 - Rating: 4)
I stayed here for 8 months only reason I Moved was cause I was payin 750 for a smalllll one bedroom. Lol all these comments about roaches those roaches must have came with y’all cause I prolly woulda moved after the first one I saw, I didn’t have that problem at my unit, anytime I needed something fixed they fixed it right away these were the first apartments I moved into when I moved to Dallas I recently moved out in December anytime I had a problem they solved it in a timely manner, these are probably these best apartments in that area my only complaint is the price, I originally signed my lease for 680$ a month how it went to 750$ & that was way to pricey for me and a one bedroom my god mother stays in the same apartments and her unit was way bigger than mines an came with a fireplace and we paid the same amount they said I paid an extra 50$ for the flooring which I didn’t want and I woulda been paying an additional 50$ for a 6 month lease which I should have did instead of a 12 month then I wouldn’t have a broken lease ugh🙄

Review 43 (2024-05-24 - Rating: 5)
I dont have words how thankful I am that Jennifer was able to take of maintenance issues, Thank you, my family loves living hete

Review 44 (2024-02-26 - Rating: 5)
Thank You Lory (Loretta) and Jennifer for all your great customer I am so happy to Call The Hampton on Jupiter my new home!!!❤️

Review 45 (2019-06-10 - Rating: 5)
I was really skeptical about leasing at the Madison because of all mixed reviews online but liliana and the rest of the staff were extremely nice and helpful and made my move in experience a great one.

Review 46 (2017-06-25 - Rating: 5)
I tell yeah, I have lived in many Apts through the years & the Madison has the nicest staff of all of them. Friendly, concerned, funny, & hard working. I like it here. They try hard too!

Review 47 (2024-04-07 - Rating: 5)
I went in for a tour and Lori was an awesome person & very professional. Great experience.

Review 48 (2019-10-08 - Rating: 4)
We have hot water now or for the last few months I can say, hopefully it stays this way throughout fall/winter. And the roaches are finally under control because it was terrible!

Review 49 (2019-04-11 - Rating: 5)
My Grandmother lives here. I have to say the staff is very sweet. Any concerns I have. I called them directly and they assist me with her needs. Thank you staff at madison. I would rate yall 10 stars.

Review 50 (2024-04-06 - Rating: 5)
I went today to tour with the listing agent Lori she was awesome, very professional & helpful!!

Review 51 (2021-06-26 - Rating: 5)
Everything is very good I like to live here and Teresa is very kind person she always helps me when I have any problem with my apartment or when I need any information. Keep it up.

Review 52 (2019-07-02 - Rating: 5)
THERE IS NO NEED TO OVER EMPHASIZE WHAT IS GOOD. WHAT IS GOOD IS SO OBVIOUS, IF I HAD NOT LIVE HERE I WONT BE TALKING LIKE THIS, I HAVE LIVED THERE AND EXPERIENCED WHAT IS IT TO LIVE IN 12800 JUPITER ROAD THE MADISON APARTMENT. YOU ARE ALWAYS AND YOU WILL ALWAYS BE MY HOME TO LIVE IN!!!#@AWESOMEMADISON

Review 53 (2021-07-13 - Rating: 5)
I have been here for the last past 6 months and I have been so happy here.if anyone needs to rent an apartment here ask for Denise guillen. She is the best!!

Review 54 (2023-08-18 - Rating: 5)
They are there went you need if some thing wrong with the apartment they get right on went you go in the office no one has flown on there face just smiles and ready to help I like we’re I stay

Review 55 (2017-10-25 - Rating: 5)
I inquired about an apartment for my at this complex. The staff was very friendly and Mrs. Nora was very nice and provided a lot of information in reference to the property. Thank you!

Review 56 (2019-06-12 - Rating: 5)
Wonderful costumer service and easy leasing process. Anadrea Munoz was especially helpful and quick to answer any question and concerns. I highly reccomend this place.

Review 57 (2023-08-13 - Rating: 5)
I recommend 100 percent this place and specially the costumer service , Very professional at her work and very proud on what she is doing. Very happy with the Manager too.

Review 58 (2019-03-30 - Rating: 5)
I have been at the Madison since mid December and i must say i have been pleasantly surprised. Friendly staff..a few minor issues but they are responsive to getting them fixed.

Review 59 (2024-05-15 - Rating: 5)
Jesse is the lead of maintenance and does a great job

Review 60 (2019-06-13 - Rating: 5)
Andrea Munoz was fantastic!!! Extremely helpful and knowledgeable about everything!! I love the pool!! Great place to live with outstanding service!!!!

Review 61 (2019-09-09 - Rating: 5)
Ms.Andrea was absolutely wonderful and helpful. Provided info perfectly to my understanding. She is amazing!!!

Review 62 (2023-06-16 - Rating: 5)
Adriana has Great customer service, nice and good community love it 😍 excited 😊

Review 63 (2019-06-13 - Rating: 5)
Madison very welcoming leasing office staff and nice poolAndrea gave me the tour she is very nice

Review 64 (2018-11-26 - Rating: 4)
I enjoy living here I have no problem sleeping at night it’s not noisy like it was at my other apartment

Review 65 (2023-08-24 - Rating: 5)
Jesse is absolutely the best. He made sure that my issue was resolved

Review 66 (2019-06-13 - Rating: 5)
The Madison apartment is the best and great place to live .The best take care from Andrea Munoz.

Review 67 (2021-09-10 - Rating: 5)
VICTOR was great he came at 9pm to fix my a/c and came back next day to finish working on it he was great 😊 and he explained everything

Review 68 (2019-06-13 - Rating: 5)
Give this place 5 stars, the leasing agent Andrea Munos was super sweet and helpful she was able to answer all my questions.

Review 69 (2024-05-24 - Rating: 5)
Thank you Lori for the help and easy move in!!

Review 70 (2021-07-10 - Rating: 5)
I love my apartment , location is good anad Teresa is the best.

Review 71 (2022-04-21 - Rating: 5)
Teresa Maldonado has been amazing every step of the way. Thank you.

Review 72 (2019-05-22 - Rating: 5)
The staff are very knowledgeable knowledgeable, the unit are spacious and well maintained. I love this place.

Review 73 (2018-04-19 - Rating: 5)
I’ve only been here a week. So far so good. No complaints on my end. Thanks.

Review 74 (2018-07-24 - Rating: 5)
Its a nice apt., gated community, great staff, and the pools are great.

Review 75 (2019-09-09 - Rating: 5)
Everyone is really nice especially Andrea

Review 76 (2019-06-28 - Rating: 5)
Love the services and the apartments.

Review 77 (2019-06-24 - Rating: 5)
Great maintenance team!

Review 78 (2022-08-29 - Rating: 5)
Really nice people

Review 79 (2020-12-29 - Rating: 4)
Good property for the price

Review 80 (2015-10-10 - Rating: 5)
Lisas Shepard spot

Review 81 (2023-08-13 - Rating: 5)
The experience of moving here has been really satisfactory from the first contact, NOTHING to do with the apartments where I lived previously, I especially thank Brisa for her support step by step during the admission process, God bless her A LOT, she is very comforting when you meet a person like her and she guides you so professionally. Especially when you are experiencing bitter moments with your former residence.Overall thanks to The Hamptons on Jupiter for this good experience so far.

Review 82 (2024-04-09 - Rating: 5)
Good afternoon, I am writing to you with the purpose of informing you that I have been changing apartments for 4 years now and I have received good treatment from the leasing agent Loretta (Lori), excellent service.

Review 83 (2023-06-29 - Rating: 5)
Delighted place, I moved here a week ago, it is very good, the customer service staff are very friendly, especially Miss Adriana Traylor, she is a very special person, although she does not speak Spanish, she does her best to translate for me. I loved her charisma, very good person, always attentive, I recommend her 😊

Review 84 (2021-09-14 - Rating: 5)
Micaela Barrios:I really liked Teresas attention, she helped me with all the papers, always with great willingness and a very good attitude. The renovated apartments and a very nice area, highly recommended!

Review 85 (2024-04-11 - Rating: 5)
Excellent service from Miss Lori, an excellent person who knows how to take care of people, helps with any request you may have, is effective, listens to opinions and works quickly. I recommend her 100%, do not hesitate to ask about her.

Review 86 (2021-07-09 - Rating: 5)
I like the property, my apt is renovated, it is a quiet place, I have been living here for 7 years and I love it, the management offers a very friendly and professional service, especially Teresa.

Review 87 (2018-11-13 - Rating: 5)
The ladies in the office are excellent people, the Manager, Miss Selena who is the Managers assistant and Miss Irma are very friendly, Mr. Jesus is an excellent person and they attend to all our concerns and problems, getting involved in them to make us better. solution with excellent attention and professionalism, in addition, Mr. Sergio promptly attends to our problems in our apartments, with cleanliness and professionalism, I have lived here for 6 years and the parking lots, hallways, gardens and pools are always clean,I highly recommend them

Review 88 (2019-06-13 - Rating: 5)
The property is very clean, Andreas attention was great...I just hope they accept my application to start moving...I loved it...a fair price...the gardens are very well maintained...

Review 89 (2019-06-15 - Rating: 5)
Good attention from the people in the office, mainly Liliana, she is very professional, the apartments have good quality and are comfortable clients of Madison for 5 years Ignacio Suárez

Review 90 (2024-07-18 - Rating: 5)
Excellent service both in the office and maintenance.

Review 91 (2021-07-09 - Rating: 5)
I like the apartment, everything is good and good service from the management, especially Teresa.

Review 92 (2021-09-03 - Rating: 5)
Excellent, very friendly Denise Guillen, always at the customers disposal, answering questions about the renovated apartments

Review 93 (2021-08-25 - Rating: 5)
I have lived here for many years and the service from the administration is excellent, the service from Teresa is exceptional.

Review 94 (2021-07-09 - Rating: 5)
Excellent customer service, Denise Guillen from the office is always very attentive. Totally recommended!

Review 95 (2021-08-20 - Rating: 5)
I really liked the service from Teres Maldonado, good location, renovated apartments.I recommend them.

Review 96 (2023-02-10 - Rating: 5)
I recommend this property. Boy Juan is very kind and helped me very well.

Review 97 (2021-07-09 - Rating: 5)
The Apts completely remodeled, a nice place to live Denise Guillén, excellent service and kindness

Review 98 (2017-07-01 - Rating: 5)
I have lived here for more than seven years and this year has been one of the best. The security has changed a lot and everything is better.