Paseo Residences at Eilan

Photo of Paseo Residences at Eilan

Located in Houston, Texas

Address: 17803 La Cantera Terrace, San Antonio, TX 78256, United States

Phone: +1 210-934-7536

Rating: 3.9

Services

  • On-site services
  • Language assistance
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Business centre
  • Elevator
  • Fitness centre
  • Hot tub
  • Pets welcome
  • Swimming pool
  • LGBTQ+ friendly
  • Transgender safe space
  • On-site parking
  • Dog park
  • Dogs allowed

Categories

  • Apartment building
  • Apartment complex
  • Apartment rental agency

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2025-01-06 - Rating: 5)

    Itā€™s the perfect mix of small community while still feeling like youā€™re in a different town. We love the architecture and scenery, it sets us up for a great environment to be in. The convenience of having many businesses/stores/restaurants around us is amazing. The staff is friendly and attentive, we couldnā€™t be happier to live here.

  • Review 2 (2024-12-03 - Rating: 5)

    Exceptional Service and Beautiful Property!I had an amazing experience at Paseo Residences at Eilan, thanks to Amy Acker, the Leasing Manager. Amy was incredibly helpful, professional, and knowledgeable throughout the entire process. She answered all my questions and made me feel confident about choosing Paseo for my friend.The property itself is gorgeous, with a prime location and well-designed amenities. Itā€™s clear that Paseo Residences at Eilan prioritizes its residentsā€™ comfort and convenience. If youā€™re looking for a luxurious place to call home, I highly recommend reaching out to Amyā€”you wonā€™t be disappointed!

  • Review 3 (2025-01-29 - Rating: 5)

    I am an employee and work at a sister property but live here. I have to say I am soooo impressed with this property! Time for me to give my unsolicited opinion:First off - I love how there are nice restaurants, a coffee bar, beauty shops and other places entangled in the community - such a cool concept! And across the street from La Cantera and Six Flags. This location is PRIME.Secondly, the property itself is stunning and very unique! (Almost European-ish style)When I first moved in last May, the prior management company did not seem to be keeping up with the property. However the new company (whoever that may be) seems to be finally getting everything under control. Props to them, because I know this place is GIANT.I decided to renew my lease. I also love the people that work here! Everyone has been extremely helpful and I have only had positive experiences so far.I see reviews about crime listed here as well, and (being in law enforcement) I think it is important for people to know that it can happen anywhere - in the worst part of town, best part of town, gated, not gated.Now that I am done rambling, I happily give Paseo Residences At Eilan 5/5 stars! I will report back if/when I ever leave.

  • Review 4 (2024-08-12 - Rating: 5)

    Ive been living at Paseo Eilan Apartment Community for seven years , and in that time, Ive seen several managers come and go. Without a doubt, Krista Marion is the best manager weve had. The improvements and progress shes made since taking over have been truly remarkable. Unlike previous management, who didnā€™t seem to have the same level of dedication, Krista genuinely cares about the community and works tirelessly to make it a better place to live. She is awesome, and her efforts have not gone unnoticed. Iā€™m grateful for all the positive changes sheā€™s implemented. Thank you so much, Krista!

  • Review 5 (2024-08-14 - Rating: 5)

    I recently had the pleasure of visiting this property. I must say, I was absolutely blown away by how beautiful it is. The attention to detail and the overall ambiance of the place truly impressed me.During my visit, I had the opportunity to speak with Aidan, who I found to be extremely down to earth and welcoming. Although the office was quite busy, I was willing to wait for Aidan to assist me. However, another employee kindly informed me that Aidan was the only leasing agent and would be with me as soon as possible. I appreciate the professionalism and communication.I must say, everyone I encountered during my visit was incredibly friendly and accommodating. This positive experience has left me eagerly anticipating moving into the property in December and calling it my new home.I wanted to take a moment to express my gratitude for the wonderful service I received during my visit. Thank you for creating such a welcoming environment for potential tenants, Aidan.

  • Review 6 (2023-02-01 - Rating: 5)

    We love the location, staff, and always have follow-through on assistance if requested. The front office crew is very friendly and helpful. This has been our favorite place to live. Our daughter has an apartment here too and is just as happy.

  • Review 7 (2024-07-24 - Rating: 5)

    I want to express my appreciation for Krista Marion and her exceptional management at the leasing office. Since She became the manager, the improvements have been remarkable, and itā€™s clear that Krista is a great manager who has played a significant role in this transformation. Her dedication and attention to detail are truly outstanding.Brandon, the Maintenance Manager, and Gabriel provide fantastic service, promptly addressing any issues. The entire team, including Amy, Rali, Kaitlyn, Michelle, and Angelina, are always helpful and friendly.Thanks to Kristas excellent leadership, Ive decided to stay. Iā€™m grateful for such a dedicated and professional team!

  • Review 8 (2024-09-23 - Rating: 5)

    Amy and the rest of the staff made leasing and move in a breeze! Amy showed me many different floorpans to make sure I found a home that was perfect for me. Beautiful community in an awesome location.

  • Review 9 (2024-06-06 - Rating: 5)

    I know there are a lot of reviews about this place being rundown and I agree that there are a lot of issues that need to be resolved. It seems what has happened is, neglect from the former management company; they did not take care of the property. However, now there is a new management company in place, so change is coming. Iā€™d give them some time, itā€™s quite a process. I see promise in this place and Iā€™m going to believe things will get better.. In the meantime, I have to praise the maintenance team. They have been fantastic! Brandon as the maintenance manager, Tim as supervisor and Gabriel as well, have all been great in validating and taking care of every single need that Iā€™ve had. They have been so gracious when doing their work and respectful. I appreciate these guys. Thank you.

  • Review 10 (2024-03-15 - Rating: 5)

    This review is long overdue and hopefully not too late! I would like to complement and thank Tim the interim manager for all his help, understanding and most of all patiencein getting me relocated to my new and improved apartment. My studio apartment that I was very attached to had a roof leak.Tim made immediate contact to get me into another larger, more up to date apartment. Iā€™m not quite settled but it is coming along slowly. I know Tim is there to support me and my needs. Please continue with your improvements and customer service that I have experienced in the last few weeks!Sincerely

  • Review 11 (2025-02-13 - Rating: 5)

    Always had good experiences here , we love our apartment and community, they have a great maintenance team and helpful staff, always clean

  • Review 12 (2024-12-16 - Rating: 5)

    I went to the Paseo Eilan and I was completely blown away!!! Absolutely, Amazing!!! Cant wait to get my lease! LOVE IT!!! ā™„ļøšŸ˜‡šŸŒ¹ā™„ļø

  • Review 13 (2024-12-19 - Rating: 5)

    We moved to Eilan 1 month ago. So far we are very happy, the place is beautiful, location is great, the staff at the office is kind and efficient.

  • Review 14 (2024-08-13 - Rating: 5)

    Krista is the most beautiful soul I have met here and I admire her commitment to making our community an even more beautiful place. I love the upgrade to our building 6 security and I love how this management is taking is taking care of everyoneā€™s needs.

  • Review 15 (2023-08-08 - Rating: 5)

    Personally I had a great experience with this company. The staff were always receptive and helpful, and professional. Any work that had to be done on my unit was done quickly and correctly. Never had a real issue. Love the access to the shops and restaurants and it was close to work.LOVED the gas stoves. Only drawback is that you share the property with the world- and the world shows up, mostly for photo ops cause the property has some amazing views. Dog loved walking around the property for those views too. It felt like city life in the middle and country life on the edges. Thank you for having me!

  • Review 16 (2024-05-20 - Rating: 5)

    Im about a month in from living here and have found maintenance and the leasing office (shout out to Anjelina) to be very responsive to requests and diligent in their efforts to fix issues. We cant expect everything to be perfect, but getting it fixed promptly and efficiently gives me the confidence to recommend the Eilan to anyone looking for a good place to live!

  • Review 17 (2024-04-04 - Rating: 5)

    Marlo did an excellent job helping my daughter and I find the perfect apartment. She was very helpful, friendly and responsive. Her superior service and enthusiasm really made the decision a no brainer for us. Thank you Marlo!

  • Review 18 (2024-11-20 - Rating: 5)

    Great place to rent. Carlos in maintenance is very professional and quick to fix the problem a lot has improved in maintenance and the whole property itā€™s self

  • Review 19 (2024-02-09 - Rating: 5)

    Ive had an excellent experience at Paseo Eilan. The staff, particularly Kaylin, has been incredibly helpful. They promptly assisted with replacing my key, and whenever I had maintenance concerns, they were quick to address them. Kaylins exceptional service has made my living experience hassle-free and enjoyable. I appreciate the responsive and supportive team at this apartment complex.

  • Review 20 (2024-02-27 - Rating: 5)

    This is truly a one of a kind property! The apartments are unique, there are restaurants and retail space located just outside of your door and the entire staff has been nothing but kind and accommodating. Also, coming from another city with much smaller apartments, the square footage and storage space you get in each apartment for the price is much appreciated.

  • Review 21 (2024-09-21 - Rating: 5)

    The office staff and the maintenance staff are spot on. Gabriel fixed my AC 30 minutes after his shift was over. Great customer service! šŸ‘ŒšŸ½

  • Review 22 (2024-08-11 - Rating: 5)

    Amy took me on a thorough tour of the apartment options. She was super helpful and informative. Great location with tons of amenities and love all the restaurants you can walk to.

  • Review 23 (2024-07-07 - Rating: 5)

    Very nice property with great amenities and 3 pools!!

  • Review 24 (2024-02-27 - Rating: 5)

    From the moment i stepped foot into this community, i knew it was perfect. The buildings feel so luxurious, and the amenities are truly top notch. Everyone in the office is so kind, inviting, and truly great at what they do. The location is unbeatable and i love all the retail they offer!

  • Review 25 (2024-11-20 - Rating: 5)

    Carlos Rios heā€™s been working on lot of improvements. Since being here he Quickly identifies and addresses maintenance emergencies, minimizing disruption.

  • Review 26 (2023-02-01 - Rating: 5)

    We were looking for corner units and was quoted the wrong rate, however they honor it, and property management has treated us well and never had issues when asking for help. Unfortunately, the first week, elevator was out and then the gym was closed due to burst pipes. Our secondary bathroom fan was out. It took two tries for them to fix but both experiences, the staff was great! What we love: our corner unit, access to Eilan gym and indoor pool (monthly fee), and indoor garage parking w/o additional cost unless opting for reserved space. Additionally, glad they have tech, easy to automate payments. Note: rates here seem lower than the surrounding apartments but find the build here seems to be of better quality.

  • Review 27 (2024-02-02 - Rating: 5)

    Overall, everything was very smooth. Amy was very accommodating and understanding and kind. Kitchen sink was dirty, but I will take care of that when I move everything in. I look forward to living here and interacting with the staff and residents.

  • Review 28 (2024-08-07 - Rating: 5)

    Krista made my move-in seamless! Quick, and efficient. Beautiful property and team managing complex. 10 stars if I could

  • Review 29 (2023-08-29 - Rating: 4)

    Things went well until the change in management. We had an issue with the refrigerator/ice maker that went haywire with about 3.5 months left in our lease. Despite multiple attempts to get it fixed, parts ordered, etcā€¦it was never repaired and within about a month of the lease ending, we just ended up giving up that it would ever get doneā€¦so we spent the last 3 months or so with no ice maker - there were several additional attempts to get this resolved, but it never got done.Great location, extremely convenient. Cool amenities that were mostly not available to us either due to the freezing weather that ruined the gym which was also unavailable for MOST of our lease term.

  • Review 30 (2023-06-02 - Rating: 5)

    I cant explain how I enjoy living here! I really love Eilan, the place is beautiful. The company are always getting better and thats great, customer service is always 100%. Thank you all for giving us the best service.

  • Review 31 (2023-12-31 - Rating: 5)

    Pleased with how quickly they were able to address my work order request! Kelsie was so helpful in the walk through process and for submitting the work orders for me! I have nothing but 5 stars for the Paseo team in making me feel welcome and accommodating me when I have had questions.

  • Review 32 (2021-11-04 - Rating: 5)

    This is the absolute best apartments in San Antonio! I have lived here for about two years and has been very pleasant. The amenities,views, bars, restaurants, and fireworks at night are amazing! Katelyn (staff)is always very nice and helpful, goes above and beyond for tenants! Never had any bad experiences with staff,maintenance,or management. I think everyone who lives and works at this property truly loves and enjoys being here! I would highly recommend this property to call home.

  • Review 33 (2024-05-14 - Rating: 5)

    Avery is top tier leasing agent, she did a wonderful job answering all my questions and addressing my concerns. New Management seems to be on top of things!

  • Review 34 (2021-11-29 - Rating: 5)

    For starters,I have not yet moved in to my apartment but am so so excited to! Ms. Ashley has been AMAZING! From the moment i walked in to inquire about leasing there! She has made the whole process to move in extremely easy and stress free. She went out of her way to find me the perfect apartment. She has also answered all my questions (which is a lot) and was so nice about it. No frustration whatsoever. It has been such a relief to find not only a beautiful complex to live but nice/accommodating staff.

  • Review 35 (2023-05-01 - Rating: 5)

    Katelyn is amazing so glad I stopped by. Maintenance is spot on arriving quickly. The apartments are amazing gas stove duel door refrigerator with ice machine stackable washer dryer with steam options and amenities are the best in town. The location is perfect. This is the only apartments Iā€™ll ever stay in. No complaints. The garage is a plus the resort hotel is great place for spa and Starbucks as well as cool beans. Many amazing restaurants on property they have miles of hiking trails itā€™s next to Six Flags and the Rim and UTSA plenty of shopping. I love this place

  • Review 36 (2021-12-01 - Rating: 5)

    I just moved into Eilan and wow. Great customer service! Great complex! Great gym included with the rent price! Has a washer and dryer with the units and a very good sized 1 br. Very happy with my choice to stay here!Special shout out to Gaby who helped me along to get all my paperwork done! What a wonderful and cheery lady! Was always attentive to my lease getting done and helpful with my (many) questions. I would choose her to help you, if you can!

  • Review 37 (2022-01-24 - Rating: 5)

    My mom just recently moved into her new apartment. Ashley did a great job accommodating her needs. She was supper friendly on the tour and she made the move in process quicker than I thought . She gave us feedback right away when an apartment became available. We waited about 2 weeks for one to become available. If it wasnā€™t for Ashley , I would still be stuck looking for a place for my mother , she was very helpful ! Plus the apartments are nice ! And I love the area !

  • Review 38 (2020-10-17 - Rating: 5)

    UPDATE:All of my issues were taken care of accordingly, and they were more than willing to accommodate any issues Iā€™ve had.Super grateful for the friendly and understanding staff. You can tell thereā€™s been a major improvement over the last few months.Iā€™ve had a few issues (maintenance and other) since my last review, and all of them were taken care of no later than two days after.They respond to emails pretty quickly, if you canā€™t get a hold of them via the office phones.After three months of being here, I can say that the facilities are well-maintained, it is very peaceful, and everyone around me seems to mind their own business. Everyone has been courteous.What more can you ask for?Original:Things are okay so far.I got keys to my new apartment a week ago. I must say, Arrive Eilan makes their onboarding resident program super easy. I was able to sign, And get my keys the next day.The apartment was in great condition upon move in(Minus recurring smell from pee trap). Kaitlynn and Luis are my go to people.

  • Review 39 (2019-04-17 - Rating: 5)

    After reading the previous reviews, I was sceptic about this place, but figured I would check it out... My first reaction when seeing the complex was WOW. The complex is clean and very pleasing to the eye. The parking garage and elevator make living in an apartment so much easier! The staff is helpful and polite! And the other residents are respectful of each other. This property is quiet and safe. Hugos personality initially sold me the apartment! Along with that, I have a beautiful view of the hillside country, and the amenities here are awesome! When rent is due, Bonnie is kind and helpful, I happily pay a check every month just to stop by! But paying online is a great option they have too! The manager, Julie, is very professional and personable. Since living here, any size issue has been taken care of asap, the staff takes full initiative to make this place feel like home. They set up fun events, and social gathering so you have a chance to meet your neighbors. I love it! I would completely recommend this place to anyone looking for a place to call home.

  • Review 40 (2021-11-29 - Rating: 5)

    Living at Arrive Eilan apartments is quite the experience. its more then just a complex, it is a community. I have yet to run into one member of the faculty, or the residences who did not have positive energy around them. There are often events held by the complex to bring the community together (prior of the pandemic). The entire staff is friendly, from the facilities and maintenance crews, to the front office staff who are always very helpful. Also they complete their work orders pretty fast when you have something wrong inside your home. Overall it has been a great experience living here and would highly recommend it to anyone.Update: The community for this residence has grown now that we are slowly getting past this pandemic, and everyone here is so friendly. Especially the staff: Gabby in particular has done a terrific job of assisting me anytime I need help from getting mail issues sorted out to helping me file work orders to fix things around the complex. Thank you to all the wonderful staff that are employed here and are so helpful.

  • Review 41 (2024-07-12 - Rating: 5)

    I have lived here for going on 5 years and I can say itā€™s definitely been an experience. No apartment complex is perfect and without faults and Paseo Elian, formally known as Arrive Elian is not an exception.I have had my fair share of issues but what has made my experience worth staying has been the staff.Corey Palmer has been an amazing help along with Anjelina, and Amy addressing my concerns with my unit and hearing me out when it came to those issues and finding solutions.Krista has been helpful in executing those solutions not only ensuring that things were addressed to completion but to my liking, which is important as a resident.Their maintenance staff lead by, Brandon has been on point, both Tim and Camdon have always been respectful of my space (unit) and ensuring that things are fixed again to my liking and in a timely manner.The insight security Vinny is phenomenal again and provides safety measures as neededI love calling this place home, not only is it close to the rim, six flags and major companies where some of us residents call work but because of the staffs dedication I know now in the future whatever problems I have will be fixed.Thank you guys!

  • Review 42 (2021-04-02 - Rating: 5)

    Eilan is a great place to live!The apartments themself are beautiful and it is truly a one of a kind community with the restaurants, hot yoga and the hotel right here.More importantly, the staff are absolutely phenomenal. I had a maintenance issue and requested they fix it. They were there immediately and even though I had bought the wrong part to be replaced, they still replaced it for me (using their own parts). Izzy who was able to replace it for me is truly the best!I would definitely recommend that if you are looking for an amazing apartment to make your home, you consider Eilan.

  • Review 43 (2021-03-02 - Rating: 5)

    Living at Arrive Eilan has been fantastic. The new gym, and business center is great for home office workers. The halls walking to your apartments give a luxury hotel feeling, and truly enhance the overall experience.Kaitlyn has been great at reporting and fixing issues, and the whole staff has been very attentive.Highly recommend for anyone looking for an upscale experience, in a beautiful, European looking gem.

  • Review 44 (2019-09-13 - Rating: 5)

    I just signed a lease with Eilan and worked with Luis. He was informative, incredibly helpful and did a great job of staying in communication. He found me an amazing apartment for a great rate and I couldnā€™t be happier with my experience with Luis. Also the rest of the staff was very helpful, Justin had no issue helping me out on Luisā€™ off day and everyone in the office was friendly and welcoming. Couldnā€™t be happier with my apartment and rent payment! Thanks again Luis!

  • Review 45 (2022-09-05 - Rating: 4)

    Lived here for 2 leases. I planned on waiting for my review so it would be unbiased and so I could compare it to where I moved to. Comparing to The Residences at La Cantera, I probably should have stayed at The Eilan. The venue is incomparable to anywhere else, itā€™s beautiful. The apartment layouts were amazing, loved the gas stove. Miss the 12.5ā€™ ceilings. Miss the wood floors and second bathroom for 1 bedroom. I saw some signs of wear and tear but compared to here at The Residences, it was only usual wear. The staff at The Eilan (at least when I was there last year), was super friendly and Katlyn always greeted me by name. Ok, hereā€™s what I didnā€™t like: the kitchen floor by the kitchen sink wasnā€™t repaired while I was there from Snowmageadon. It was peeling somehow. I didnā€™t like how my Unit went up $300-$400. I do wish someone told me I was right next to a trash shoot, I had pest issues bc of that. I had a noisy neighbor that thought it was cool to start blasting loud music at 1 AM; I had to call the Courtesy Officer 3 timesā€¦ but at least The Eilan has one that ACTUALLY responds to you, The Residences at La Cantera has none. All in all, The Eilan comes recommended by me, make sure you get referred bc they have that benefit and make sure youā€™re not next to a trash shoot.

  • Review 46 (2019-09-27 - Rating: 5)

    Arrive Eilan has been great for us! The amenities are absolutely incredible. You feel as though you are living on a resort. Everything is well taken care of and looked after. The location is super convenient, and major retail/restaurants are nearby. The community hosts many events that we love to attend, and the office is attentive to the needs of its residents.

  • Review 47 (2020-07-21 - Rating: 4)

    I reviewed this place shortly after I moved in about 8 months ago and while the staff in the leasing office are still great there are a few things that have caused me to change my rating.First, Iā€™ll say I moved in here and renewed because the gym and indoor pool were great amenities but the lap pool is no longer included. There is a separate fitness center residents however which is a plus.Next, the offsite team is almost useless as they donā€™t really seem to ever know anything going on at the location. The walls in the apartments are thin but thatā€™s not a major deal to me since my neighbor is beside the room I donā€™t use. You also have to buy and replace your own water filter for the fridge. Weird.Other than that Itā€™s a good place to stay

  • Review 48 (2021-06-17 - Rating: 5)

    Living by myself was a big step that I was ready to take. I went through hundreds of apartment sites looking for something that fit me. When I came to Arrive, I was greeted and taken care of. Nothing has changed since then. From the touring to living here, Urban has been an angel, making every process seem effortless. I am so grateful for staff members like Urban that make it easy and fun to live here. Anyway, if you havent already, stop by the office and go for a tour around the place. Personally, I fell in love with the view, the kindness in the community and the amenities.

  • Review 49 (2019-09-18 - Rating: 5)

    Having lived part-time at Arriva Eilan for a year, I must say its like a vacation every time we are here. It is upscale, modern and a pretty clean environment. You cant beat the location! You have The Rim and La Cantera around the corner and about a 15/20 min drive to the Pearl/Downtown area. The recent updates over the past 8 months or so have been very welcoming; from the pool renovations, garage entrance and mezzanine updates with such things as patios, grills and fireplaces. Not to mention it is VERY pet friendly. The Staff is wonderful, especially Hugo Lopez. Never made me feel like I was nagging when I had lots of questions when we moved in. The neighbors are very polite and respectfully to each other. All in all, whether it is a home for a single person, couple or family, Arrive Eilan is a wonderful place to live.

  • Review 50 (2021-11-03 - Rating: 5)

    I really enjoy living at Arrive Eilan, I just renewed for another year with Gabrielas help. She walked me through the renewal process. Every time I ask for help she is always very helpful. The office staff in general is always happy to help. This is a great community and conveniently located to the Rim and La Cantera shops.

  • Review 51 (2019-09-21 - Rating: 5)

    This apartment has been luxury at its finest. The atmosphere is amazing and brings back recollections from a trip in Europe, especially from the abstract colors of the buildings. The apartment has every amenity that a resident could ever ask for: a full-sized gym, lap pool, two outdoor pools, and a study room and to top it all off a hand full of restaurants (and a Starbucks) right outside your doorstep! The staff is also really good at their jobs. Meeting these group of professionals has been the one of the most friendliest encounters. Katelyn is one of the nicest people you will ever meet. She will never miss a chance to greet you during the day and will find ways to just make your day better! 5 stars without a doubt.

  • Review 52 (2019-09-18 - Rating: 5)

    I have never met such an amazing group of employees. Their assistant manager Bonnie was extremely helpful and knowledgeable about the entire complex. When I couldnā€™t decide on an apartment that will fit my personal needs she stepped in to understand my lifestyle and help make the decision that can fit me. They put their residents first and try to meet all our needs.

  • Review 53 (2020-12-31 - Rating: 5)

    Im starting my sixth year at the Eilan and it is better now than when I first moved in. The amenities are great, but what really sets this property apart is the management staff. In particular Katelyn and Luis. They are motivated professionals that take pride in their work and that comes through by taking care of this place that we call home.The ranges are gas. That is a major plus for this property. That is rare in this part of San Antonio.The residents are nice, the property is dog friendly, the pools are decent, and Piattis. Really there is no better place to live.Come on over. Welcome home!

  • Review 54 (2021-05-02 - Rating: 4)

    As promised here is the last review. After living here now for a few months, One problem I didnt have was to worry about my car getting damaged by natural causes because residents gets to park in the covered garage still some breakins happening here according to SAPD reports. The Gym was a great plus, although it was locked a few times because of Covid. the unit is absolutely beautiful. I had 50% of the out-facing wall full natural lighting (lots of windows, in my unit. And its a full spit window.. giving it a really beautify look).I enjoyed the tennis court... it was a good addition.The office area is pretty calm and its open 24/7 because its connects the gym.cons.I had some issues with the entrance door not working some times, or just being opened because the pad only work half of the time.* My next door neighbor, very loud.. They would play music until 3 AM in the morning, and appears that their living area is directly against my bed (sucks every time.) didnt have any resident above me until like the last three months, and its bad.. the loud walking , banging against the wall and all.A few times I reported the landscaping company they use on how they blow tons of dirt to my balcony and till date, not once did I received an acknowledgement of that reports.I enjoyed doing the 1 mile loop around the whole building a few times in the early morning and feel very safe doing so.*************** Review when I moved in *******************First experience review.Im moving in this month and I have had nothing but bad experience from the staffs:The Let me get more info ... and give you a call back and never doesI will have him/her give you a call right back. and never does.Your unit will be avail for view on xyz..... xyz, oh this ohh that excuses, unacceptable excuses. I hope in the future you all will work on this.Other than that, no further comment so far, community looks so good so far, and the running club I setup was approved on time., overall neighborhood experience has been okay I have lived in this zip code for the past 2 years so I know.Will update review in 3 months. ..

  • Review 55 (2020-01-23 - Rating: 5)

    From the moment I arrived, to the moment I left all I can say is wow! The service was just incredible! Thank you Tara as well as your team! I visited San Antonio that day to check out 3 different apartments and none of the other places, also considered luxurious, came close to providing the quality of service that was provided by eilan. Every floor plan that I inquired about was explained to me in detail and even the model home I saw was a great reference to what the apartment home I was choosing was going to look like. Thanks again Tara!

  • Review 56 (2019-09-18 - Rating: 5)

    This property is beautiful! Aside from everything the complex has to offer the customer service was outstanding. Bonnie worked with me to pick best apartment for my needs; she wasnā€™t pushy or overly eager to rent to me. She worked hard to get me the best rate and I look forward to moving in next month!

  • Review 57 (2021-01-22 - Rating: 5)

    Everything from day one has been awesome. Staff is great and made everything easy. The community is amazing and clean not to mention quiet. Justin helped out a lot from choosing the unit down to the day of the movers. Moving in was a breeze and have never seen such attention to detail when it came to the walk through. No complaints here. Overall 5 stars.

  • Review 58 (2019-04-17 - Rating: 5)

    Ive lived here for the past 15 months, which included the new management team coming in. They have done a lot to improve the grounds recently, including redoing all of the parking lots, adding new amenities (grills, outdoor TVs, lounges, and gates). I am a fan of the new improvements, goes to show that they genuinely care about the property and they are listening to the residents. Our neighbors are generally really nice, the community is peaceful and being in walking distance of the RIM + the Shops at La Cantera/Six Flags are a big perk. Management is nice and relatively responsive provided how many residents there are.

  • Review 59 (2023-08-01 - Rating: 4)

    Everything would be perfect if the pool was not green. The pool is listed as an amenity so it should be functional. I just moved in and was excited about enjoying the pool but looks like I canā€™t. Still love this place just wish the amenities were amenitā€™ing.

  • Review 60 (2019-09-19 - Rating: 5)

    I LOVE THIS PLACE!!!just ask everyone. I share our joy in living here with all my neighbors.We moved here for the beauty and fabulousapartments.The resident events are an added bonus.To top it off the office staff Julie, Bonnie,Ausha,, Tara, Kaitlyn, Justin, Hugo and Luis are extremely approachable and helpful along with being super nice.

  • Review 61 (2021-07-19 - Rating: 4)

    Honestly a very nice place to live. Overall great, but a few things to keep in mind.Pros: spacious floor plans, my studio was nice and open, lots of windows and light. always felt safe here, great amenities like the pool and gym, target is a 2min drive, great walking trails for you and your dog, plenty of parking. Maintenance team is awesome, especially Tim. Met some cool people here. the views are beautiful, security on the grounds, restaurants and bars in the complex too.Cons / things to know: I wish they wouldve told me some of the apartments are also used as Air BnBs. I lived right next to an air bnb unit so there was always new people there every weekend who were usually loud. they also stole my package one time :( my neighbors were nice, but it was frustrating to live next to an Air BNB unit.fire alarm would sometimes go off in the middle of the night which was frustrating. the person who gave me a tour told me theyve never had a noise complaint.. lol. The complex itself is pretty quiet, but if youre sensitive to noise, get yourself a top floor unit. I could hear every footstep from my upstairs neighbors.Dog park isnt safe for pups, because no one cleans up after their dog :(Last thing to know: the floor levels can be deceiving. Each building is different, but the first two floors are the parking garages. so the 4th floor in some cases, is actually the 1st floor. Just something to keep in mind if youre applying online.All of that said, this is one of the nicest complexes in SA. They are beautiful, spacious, and the walking trail is hard to beat. Very convenient location and feeling safe is a big plus. The RIM is closeby, but I would never live there- not safe.

  • Review 62 (2020-07-16 - Rating: 5)

    I have wanted to for some time to be able to reevaluate my reviews with the Eilan. I think that the best thing that happened was that we now have a manager of the property who really cares. And I have to say her position is not an easy one because so many people have so much going on with the Covid - 19 situation. I believe she does an amazing job balancing between taking care of resident needs and the needs of potential new renters. Living at the Eilan is like living at a resort in Italy. There are many fine restaurants on the property and a very nice spa in the actual hotel. I have found that the residents are for the most part very happy. Often times people will just gather at Ruths Chris or Piatis and talk and share some delicious cocktails. I have just renewed my lease and I am thrilled I have. It is luxury living in San Antonio in a safe and beautiful area.

  • Review 63 (2018-07-31 - Rating: 5)

    I have been at the Eilan since the management was still Grey Star, and now that Trinity has taken over things have improved drastically. I am currently transferring to a larger apartment and have been working with Erika to find the perfect apartment. She is by far the best leasing agent Ive ever worked with. I have made her show me countless apartments and she has always been happy and excited to help. She has actually made apartment hunting fun! If you are considering moving to the Eilan make sure you request Erika to help you out.

  • Review 64 (2021-02-19 - Rating: 4)

    The maintenance team truly saved the day for so many residents at Arrive Eilan during this snow storm without power or water. they selflessly worked during extreme conditions with positive attitudes. i definitely wouldnt be able to. Tim from the crew is the best! he is so kind, professional, and a diligent worker. he has helped so many people in the apartments with severe emergencies. I really hope he and his team get a raise or a bonus, because without them, some residents would have left Eilan. A lot of people were unhappy this week; some because of uncontrollable circumstances, some because there could have been better preparation... Regardless, this crew must be thanked beyond words of affirmation, but through tangible sources of income to be compensated fairly for their efforts in a time most people would have quit. they deserve it

  • Review 65 (2019-04-04 - Rating: 5)

    This is by far the best apartment homes in San Antonio, Texas. It is a very exciting place to live with lots of activities and great places to dine. You are literally a few steps away from all your entertainment needs. The amenities will exceed your expectations. The management and staff are very courteous, professional, and always willing to assist me with my needs. I am relocating and I will definitely miss living here. When you move to Eilan you have truly ARRIVED home.

  • Review 66 (2016-11-25 - Rating: 5)

    Luxury Worth Paying ForLived here for 3 years and it was amazing. I only moved when I bought a place and still kinda miss the atmosphere. The grounds are peaceful and perfect for walking your pets, the interiors at updated, and theres a Starbucks. My favorite thing was the pool (my husbands was the gym). My only complaint is that some of the things they promised (gym classes, the ability to use the pool for small parties) never came to fruition and they are sometimes slow to fix problems. Still, highly recommend

  • Review 67 (2019-09-20 - Rating: 5)

    Tara is the social light of Eilan! She is amazing and always has a smile on her face. The staff has been accommodating and is always coming up with creative events for the residents! Beautiful atmosphere!We are totally enjoying our new apartment. From the beginning, Luis Novelo, the leasing agent, has been there for us. His professional attitude and assistance during the transition was appreciated. He and his staff continue to address any questions we have.The Eilan is a great place to live! (:

  • Review 68 (2019-09-24 - Rating: 5)

    After hearing about my sisters experience here I had to come and see for myself. The staff is amazing, the complex is by far one of the nicest Ive seen. Bonnie did everything and more to ensure that we were satisfied with our visit and never made us feel rushed into signing a lease. Id recommend anyone I can to come and see for themselves, I can guarantee they wont regret it.

  • Review 69 (2019-09-18 - Rating: 5)

    I toured with Hugo and loved the community. The gym, pool and little cyber cafe were awesome! The apartments were very spacious and had a lot of natural light. If you are thinking of leasing, tour with Hugo. He is very nice and answered all the questions I had and more. He is one of the reasons I am going to sign a lease. I cant wait to move in!

  • Review 70 (2019-07-31 - Rating: 5)

    Couldnā€™t have had a better experience signing my lease here. HuGo showed me around and made signing my lease super easy. He made my move in completely stress free. Justin also answered several of my phone calls and got back to me quickly with anything I needed answered. Over all had a great experience and loving my new apartment!

  • Review 71 (2021-03-25 - Rating: 5)

    Eilan has been my home since 2015 and I absolutely love this place. We had an issue in our apartment due to freeze and the staff specially Victoria Trautman, the property manager was so kind and resolved our situation as soon as possible. In addition she checked in and informed us regarding the process continuously. Thanks Eilan!

  • Review 72 (2019-09-18 - Rating: 5)

    A friend of mine recommended me the Eilan, and it really is a fantastic establishment. I had a wonderful tour with Hugo around the property. He was very knowledgeable and welcoming, he answered all the questions I had and made me feel like I already lived there. The community, facilities, and amenities are incredible and I canā€™t wait to sign my lease and move in.

  • Review 73 (2021-11-06 - Rating: 5)

    As a person coming from Los Angeles this is by far the best location to live in San Antonio. The views are great, the architecture on the promenade is beautiful, and the staff does a great job of making the moving process easy. You wonā€™t be too far from anything and the environment is very safe and peaceful

  • Review 74 (2019-09-18 - Rating: 5)

    I signed a lease at Arrive Eilan about a year and a half ago. I have no complaints what so ever! Hugo was my leasing agent and he has always been so helpful to answer any questions about property maintenance, parking, etc. I love the community, amenities, staff, and my apartment. So glad I get to call Eilan Home!!!

  • Review 75 (2021-06-21 - Rating: 5)

    Urban was such a great leasing agent! I have toured 15+ apartments in this area and he gave the nicest and most thoughtful tour. He sold the apartment and gave a great personal touch each time he provided an example and talked about the amenities. If you are looking to lease here ask for Urban!

  • Review 76 (2021-03-25 - Rating: 5)

    Best Apartments in SA, great community, amazing restaurants in the property, the location is excellent i10 easy access 1604 2 min away, ive been here over a year and a will stay more because is a really cool place to live, the manager Victoria she is a great person she is always helping us in our needs and all the staff as well.Highly Recommended!!!

  • Review 77 (2019-09-27 - Rating: 5)

    I cant wait to tour the Arrive Eilan. I spoke with Katelyn at the Whiskey Business event and she painted a breathtaking image of the property. She was professional and attentive and I can only imagine how lovely the rest of her team is. Her elegance and sparkling personality will definitely have me calling Arrive Eilan home! Thank you Katelyn!

  • Review 78 (2018-04-19 - Rating: 5)

    Been living here for over 3 years and the new management and property Management has been excellent especially Ryan Osborne taking care of all my needs and helping out with past situations that never got fixed. Also the new maintenance manager Chris has been very fantastic and helping.

  • Review 79 (2019-09-18 - Rating: 5)

    Hi im Jessica owner of RD Realty Group. I just wanted to write about my experience at the Eilan. For starters Eilan is one of the most beautiful properties that SA has to offer but what sets it apart for me and my clients is the service that Hugo provides. I cant trust him with all of our clients and I always hear back how amazing he is and how knowledgable of the property he is. Hugo is one of the best leasing agents I have met and is a true asset to your company. Thanks for all you do Hugo and we cant wait to continue doing business with you.

  • Review 80 (2023-01-19 - Rating: 4)

    Im impressed with how the new management is handling issues caused by the recent freeze to the best of their ability! Lots of red tape!! I happy with how they handled a situation I had with my residence. Office staff is great!

  • Review 81 (2019-09-20 - Rating: 5)

    Hugo was fantastic!! He was extremely patient with me as I had a few specific requests. He made sure that I didnā€™t miss out on any details while on the tour and answer all of my questions. I can tell heā€™s very enthusiastic about his job, which is a breath of fresh air. Thank you so much Hugo for helping me find my dream apartment!!

  • Review 82 (2020-09-16 - Rating: 5)

    I just had the.best experience with the maintenance department and in particular, Tim H. My oven wasnt heating so filled out maintenance request and indicated that I did not give permission to enter without me being there as I have a dog with severe anxiety. Anyway, Tim came in and solved not only my oven issue was extremely kind and patient with my dog. I appreciate the time and care he took to resolve my issue.

  • Review 83 (2020-12-30 - Rating: 5)

    I have to say they have fantastic service. I had to do an apartment transfer because of some situations that came up in my life and the leasing office was very kind and helpful for me. Urban, the manager, facilitated the entire process and was easy and super helpful to work with.My fiancƩ and I are very satisfied with this complex!!!

  • Review 84 (2021-11-29 - Rating: 5)

    Loved my experience here!!! Ashley was a Godsend to my family and me and made the whole process so easy, she was so friendly, helpful and knowledgeable throughout every step of the way. I would definitely recommend her to anyone looking to lease. šŸ˜Š

  • Review 85 (2020-05-02 - Rating: 5)

    The office staff is really friendly and helps with all your questions Luis & Katelyn explained the floor plans and pricing, as well as answering all my questions. Luis went above and beyond in assisting me on my apartment search. He knew what I wanted in an apartment and was able to assist me in finding the perfect floor plan.I highly recommend these apartments

  • Review 86 (2020-09-01 - Rating: 5)

    My move in experience was nothing less than simple and smooth. I have now lived here for roughly a month and I absolutely love it. Anytime I have needed assistance with something the staff/specifically Urban have been easily accessible and quick to respond. Great community, view and overall area.

  • Review 87 (2018-12-13 - Rating: 5)

    I have been staying here about 6 months and the staff has been great!!! They do all sorts of events and they are always accommodating!!! The amenities are incredible also! Could not be happier with Hugo and how the rest of the staff has taken care of me and any issue I have had. (1 issue that I caused myself) So blessed to be living here! Come and see this place!

  • Review 88 (2021-01-04 - Rating: 5)

    Amazing community, really feels like you do not need anything else! been living there for almost 3 years and everything its so convenient, restaurants, bars, fitness center and a shopping store. Kaitlyn has an amazing customer service, every time I need something she really goes above and beyond. would highly recommend it

  • Review 89 (2024-02-09 - Rating: 5)

    Love the property. Very well maintained and the location is everything! Newly renovated units are beautiful too. Highly recommend, the staff is so great and welcoming!

  • Review 90 (2019-09-18 - Rating: 5)

    Iā€™ve been a resident for 3 years now, the place itself is great. If you ever need anything done, Hugo Lopez from management is really quick to resolve any matter, and has great customer service. Props to him for hearing out his residents, that guy will get the job done.

  • Review 91 (2021-11-03 - Rating: 5)

    Katelyn is great! She has helped me through the leasing renewal process several times, and is always there to help with any questions I have. If you are looking for an apartment at Arrive Eilan, make sure to ask for Katelyn!

  • Review 92 (2021-04-28 - Rating: 5)

    Ashley at Arrive Eilan has been superb in the entire process. She has gone over and beyond to help with everything and answering my questions. I am looking forward to my new journey in life here. Thank you Ashley and Team for your fantastic service and commitment to your clients!!

  • Review 93 (2021-11-19 - Rating: 5)

    Arrive Eilan has been a great community. Katelyn and Gaby assisted me through the move in process and created such an amazing experience. Plus they have super cute dogs.

  • Review 94 (2018-07-24 - Rating: 5)

    Fantastic place to live and interact with eclectic individuals. My leasing consutalnt, Erika did a fabulous job helping me find a unit to fulfill both my needs and wants. She was very knowledgeable of the market in the city and was able to explain what separates Eilan from the competition. If you are looking for a place that you can live, work, and play the Eilan is by far the best place to meet those goals in San Antonio, TX!!!

  • Review 95 (2023-09-25 - Rating: 5)

    The maintenance personnel have been great. They make the repairs in a very timely manner and repairs appear to be corrected in proper manner. very pleased as we are new residents

  • Review 96 (2019-09-27 - Rating: 5)

    Katelynn is amazing. Lol. Thanks to hugo for all the efforts he did for me on the day I moved in. We had a accident on the truck I rent it and even tho I was a little late because we had to swap out all the furniture to another truck. We did make it on time to the leasing office. Hugo even waited on me for a few more minutes. It was long day. But thanks to every one really on the leasing office. Very nice people.

  • Review 97 (2021-11-07 - Rating: 5)

    Lovely property with great amenities and helpful staff. Katelyn answered all my questions when I was initially looking at the property and throughout the application process, and whenever I pop by the leasing office or call with questions or a maintenance request she and all the staff there are extremely friendly and helpful. The location canā€™t be beat and the area is walkable with great restaurants nearby.

  • Review 98 (2019-08-20 - Rating: 5)

    Julie (GM) is possibly one the best things to happen to the Eilan! While busy, she finds time to walk the property and interfaces with the tenants. She choose to personally resolve some grievances from the previous administration. Itā€™s important to see how leadership responds to adversity to gain an understanding of how the rest of their staff will Model their resolve. Itā€™s also refreshing to see a leader pushing herself to set an example to her team. The Eilan is already an enchanting place and with Julie continuing to lead her team by example this place will only get better over time.

  • Review 99 (2019-09-27 - Rating: 5)

    I couldnā€™t live any where else. Beautiful scenery, best amenities in SA and the staff is absolutely amazing. Katelyn and Tara are the gems šŸ’Ž here. Attentive, friendly and overall they just make you feel at home. Hands down the best place to live in TEXAS!

  • Review 100 (2019-09-08 - Rating: 5)

    Luis is such a pleasure to work with. He was willing to take his time, make us feel welcomed and was super professional along the way. The property is gorgeous and very well maintained. Staff really makes you feel welcomed. A++ property.

  • Review 101 (2019-09-19 - Rating: 5)

    Beautiful apartments and facilities! Justin Baker did an amazing job showing us around, he was very attentive to our needs and wants! Definitely looking to live here as soon as possible!

  • Review 102 (2019-09-27 - Rating: 4)

    Just moved in 3 days ago. Iā€™ll say the process was difficult on my part, but the staff handled everything with grace. Easy to work with and WANTED to work with me to get everything submitted and finalized. So far I am impressed. Only giving 4 stars because Iā€™m waiting for the day they give me a reason for a 5th star. Fantastic job so far making this move easy and painless!

  • Review 103 (2017-07-26 - Rating: 4)

    Comfortable and convenient to major San Antonio theme parks. The hotel is refined and elegant. The staff are all professional. Id give this hotel 5 stars but for two issues: the parking lot is far away from hotel entrance. The only functional elevator was sloooow and we rarely ever got to use it. Otherwise this is an above par establishment with all the amenities and lux youd expect.

  • Review 104 (2019-03-17 - Rating: 5)

    Experinece living at Arriva Eilan for 1.5 Years has been great. Very upscale, modern and clean environment. You cant beat the location as its close to The Rim/La Cantera and about 15 mins from the Pearl/Downtown area. More recently, updates over the past 6-8 months have been very noticable: pool renovations, garage entrance and mezzanine updates (patios, grills and fireplaces). Staff and neighbors very respectfully and courteous to each other.

  • Review 105 (2020-12-30 - Rating: 5)

    Itā€™s fantastic! So clean, safe, and well-kept! Justin, Katelyn, and Louie are always a pleasure to work with, and they are incredibly helpful. Amenities are divine; this community truly made my 2020 a lot easier.

  • Review 106 (2019-09-18 - Rating: 5)

    As a locator, I know a good leasing agent when I see one. Hugo is by far one of the best in the city. Everytime I speak with him about pricing and availability he knows the information off the top of his head. When I tour Eilan with a client he is very professional and informative, and my clients always love him. He is the total package as a leasing agent. Always ask for Hugo!

  • Review 107 (2023-06-06 - Rating: 5)

    We did not end up leasing here after reading reviews of residents. I am leaving a review for Amy as she was great giving us a tour and incredibly patient showing us our options.

  • Review 108 (2021-11-30 - Rating: 5)

    Stopped in with my partner to tour the property and was welcomed right away by Katelyn. She went above and beyond expectations. Extremely knowledgeable leasing associate, very easy to work with!!!

  • Review 109 (2019-09-18 - Rating: 5)

    I had the pleasure of working with Bonnie Stevens. My family and I are in the process of relocating from Houston to San Antonio. I called to ask questions about this location. Bonnie was very professional, informative and addressed all my questions and concerns. Definitely one of the Best Customer Service Iā€™ve experienced. Thank you Bonnie! Keep up the great work!

  • Review 110 (2019-09-18 - Rating: 5)

    I went a toured the Eilan last week with Hugo. He was very professional, and made my touring experience incredible. He answered any questions I had! The property is beautiful and the amenities are amazing.

  • Review 111 (2023-01-21 - Rating: 5)

    Battery needed replacing in one of my smoke detectors. They were here within an hour of me filling out the form. Excellent job! Thank you so much!

  • Review 112 (2021-12-01 - Rating: 5)

    The Elian is a very beautiful community and conveniently located just minutes from the rim and la Cabrera mall. If youā€™re looking for a place to call home, ask for Katelyn! She was not only there for us at the beginning but has continued to be there and help us with all our needs.

  • Review 113 (2020-06-05 - Rating: 4)

    I am new here and so far so good. The only thing that is frustrating is how the calls are forwarded to a call center. We called four days in a row and had no call backs. I had to physically drive to the leasing office and knock on the door in order to reach someone....so Iā€™m not impressed with front office, except for Urban, who is outstanding!

  • Review 114 (2019-09-18 - Rating: 5)

    We recently viewed property for potential residence at Arrive Eilan with agent Hugo Lopez. He was very knowledgeable about the property and was able to answer all of our questions regarding leasing. We would definitely recommend Hugo to anyone who is seeking residence at Arrive Eilan.

  • Review 115 (2019-09-18 - Rating: 5)

    Hugo from the leasing center made my moving experience a breeze! Awesome customer service and he really helped me find the exact apartment to suit my needs at a great price! would highly recommend.

  • Review 116 (2019-09-27 - Rating: 5)

    Arrive Eilan has a great location! Surrounded by great restaurants and shops. Katelyn was amazing. She was very professional and eager to answer any of my questions. I recommend that you ask for Katelyn, she will give you an amazing tour!

  • Review 117 (2018-12-13 - Rating: 5)

    Iā€™ve lived here for over a year and I love it!! Love the new improvements theyā€™re making to the property and the events are also amazing, wish more people would come out! Hugo and Justin in the front office are super nice and always make sure weā€™re taken care of. šŸ˜Š

  • Review 118 (2017-07-26 - Rating: 5)

    While the apartments themselves are small and standard and the walls dont seem to block any noise out, the connection to the stunning resort makes the whole thing worthwhile. Several pools, restaurants, and other amenities complement the amazing Cinque Terra architecture for a wonderful experience.

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