Trustmark Property Management - Harker Heights
Located in Houston, Texas
Address: 777 Indian Trail, Harker Heights, TX 76548, United States
Phone: +1 254-698-4722
Rating: 3
Services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Categories
- Property management company
Photos
Latest AC Repair Services in Houston
Comments
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Review 1 (2024-12-19 - Rating: 5)
So far they are awesome. Communication is outstanding, the maintenance department is first rate. Everything is easy from application to lease signing. A couple of their apps they use are not compatible with android one ui, but we overcame those issues easy enough. Were still a little early for a indepth review, but indications are good that it will be a great experience. Review will be updated later this year. Little update, did a maintenance request and got the issues taken care of quickly. Just awesome. Update: 6/20/23 had an a/c issue crop up Monday morning. A-coil froze, I thawed it out and did a little preventive maintenance and put in a work order. The tech showed the next afternoon to check what happened. Added alittle freon just incase because I had it back running after I thawed it out. Once again A+ response time. I still have had nothing but great experiences thanks everyone.09/08/23 update: had the door handle on the microwave come off. Looked like a repair was attempted some time ago. The adhesive used had yellowed. Anyway sent a request for repair, submitted model information and pictures. The repair was owner approved quickly. Scheduled a time for maintenance to take care of the issue. As usual quick response time. Still impressed.5/22/24 update.Once again Trustmark earns my five star review. We had a termite issue and it was resolved quickly. Then a week ago I had an air conditioner issue later in the evening. I went out and did everything I could to solve the problem. I put in a work order with my findings on trying to get the unit to run through the night. Symptoms indicated a faulty start capacitor. The issue was fixed quickly before noon the following day. I dont know what happened in the past with some of the poor reviews that were left. Trustmark has done nothing but go the extra mile for its tenants and Im sure property owners. I have been a tenant of over a year, recently signing a new lease and I cant say enough good a out my experience.12-16-24 updateCame home from work to find the kitchen sink clogged. The problem was addressed in November, but didnt completely solve the problem. It was back. I checked the trap and plumbing as far as I could with no luck. Placed a work order and a crew came out the next day. The team ran an auger from the inside of the house instead of the roof vent this time. They found the clog around the 50 foot mark. After checking that they got it all with one more pass, it was determined that the issue was solved. Thank you everyone. It has been a great pleasure being a Tennant. I cant say enough good things about my experiences to date. Anyone looking for a property management company to rent from or handle your property should keep Trustmark on the top of their list. -
Review 2 (2023-10-11 - Rating: 5)
Not only did I get my air conditioner working but the man that came out taught me how to service it myself so my landlord wont have to bear the expense of someone coming out again. Simple solution!! Flush your unit once a month with a half cup of bleach or vinegar and the unit will immediately blow out cold air. Knowledge is wisdom when its put to use. Thanks! Trustmark has always been trustworthy. Whenever I have an issue they immediately get it resolved. 👍👍 -
Review 3 (2021-10-22 - Rating: 5)
I have rented with Trustmark Property Management since 2018. I have always felt welcomed and love that they keep me in the loop.any time I have had a work order they are on top of it. Any time I have a question they are quick to respond. Everyone in the office has been super friendly and welcoming when I call. When the owners of the house decided to sell their home and our lease was to end, they were proactive in talking to us about other options for rentals. I would not rent from any other company in the area. -
Review 4 (2023-12-15 - Rating: 5)
I rented with these guys for two years and have had no issues at all. They are always responsive when I need someone sent out and when I got ready to move the process was simple and they supported me in the process. Highly recommended. -
Review 5 (2024-06-12 - Rating: 5)
Trustmark Property Management has been very good to me since Ive started renting from them. Maintenance issues are resolved very quick. Great people! -
Review 6 (2021-03-23 - Rating: 4)
They were our property manager for a couple years. We were military and moved away from the area. Renting made more sense than selling so we went with colonial to handle it all because we actually bought the house through one of their agents. All in all, it was a good experience. There are a few things I disliked, like how they took a few months to get the property occupied (holidays are a bad time to find tenants) and sometimes theyd do repairs differently than agreed upon. But they were really good with communication and offered convenient things like tenant appreciation packages, preventative maintenance options, etc. -
Review 7 (2016-03-03 - Rating: 5)
My husband and are moving from Ohio to Killeen. We came down for a week to look for a house to rent, and this was the first place we stopped at. We were greeted by Samantha she told us we could look through the book to find more properties, at the time I only want to see two homes. We got to see four homes and put only a 5 dollars deposit for the keys. We found a house we liked and thought about applying for the home, but we wanted to see some other houses from other companies that may fit our needs better. We ended up leaving there and going somewhere else. We saw some other homes we loved and went to apply, it was such a hassle to apply. The day before our last day there we went back and Sam helped us again, she was always welcoming, told us about a new place that just came on the market, that day, and gave us the key. We loved the house and went back to apply. Sam told us she would process our application the next day in the morning, because we were leaving to go back to Ohio that same evening. The next morning at 9:15 she called to tell us we had been approved for all that we requested and we could come and put our deposit down. I appreciate all that Sam did to help us find the right home and we cant wait to move in our house in April. -
Review 8 (2022-06-01 - Rating: 5)
(2017- Colonial Property Management) Awesome service, this was our first time renting. We moved from a duplex that was located on 10th Street. We had a busted pipe and it was taken care of in a timely manner. The property manager was able to work with us. The staff was good at returning calls and emails, even if they were not open. We would definitely rent from them again if we ever moved back to Killeen. -
Review 9 (2015-09-15 - Rating: 4)
My experience with Colonial Residential has been very positive, so Im confused by all the negative reviews. The staff has always been very friendly and polite and weve had a single need for a work order when the air conditioner went out on a Saturday. It was fixed within 3 hours with absolutely no problems; the person that coordinated the repairman even called me to let me know when the repairman was on his way to the house. -
Review 10 (2022-06-18 - Rating: 5)
Trustmark Property Management enthusiastically worked with us to prepare our property for tenants. We had to relocate on short notice and they took us on as a client without hesitation. Trustmark kept us informed throughout the process and diligently ensured that our property was rentable within a timely manner. We are ecstatic with this company’s professionalism. We recommend them to anyone looking for a reliable property management company! -
Review 11 (2017-11-03 - Rating: 5)
We have had the best experience with the ladies at Colonial Residential. They were very professional, friendly and really on top of things. We moved here from Georgia and were torn between 2 propertys one with Colonial and one with another company. We turned in an application with the other company at 9am and didnt get our application turned in to Colonial until around noon. So we decided who ever called first is the place we would take and I must say Colonial Residential had our paperwork processed and approved in about 2 hours (The other company did not call us until 5pm) now that is being on top of things!! These girls know how to get things done and quickly!!! I totally recommend Colonial Residential awesome service!!! -
Review 12 (2016-12-15 - Rating: 4)
I have been with them for 4 years and throughout those 4 yrs i only had 1 problem with the garbage disposal , it stopped working .they sent someone to look at it and after days of it not working it came on after he turned the light switch on. so i was charged the housing fee. well it was less them a month it didnt work again. called in a complaint and they sent another guy. well found out it was the motor so i asked for my 84 dollars back the lady did yell at me and asked me if i wanted to ask the owner which i have never met before . so after all that happened everything gets fixed in a timely manner. they havent had anymore complaints from me. i just had a home inspection from the landlord himself. i guess they were surprised how nice and clean ive kept their property. since then i have got gift card from my landlord for Christmas thanking me for keeping his property nice. -
Review 13 (2018-01-26 - Rating: 5)
Colonial Residential Properties has NEVER disappointed! They quickly and efficiently respond to our maintenance requests no matter to size of the job. The office staff is kind and always so helpful! I am thankful and so grateful to rent from such an amazing rental company. Thank you Colonial! -
Review 14 (2016-04-27 - Rating: 5)
I am a recent tenant of Colonial Residential Properties and I must say they are hands down the most efficient, diligent and quick to address any concerns and/or work orders. I would highly recommend this company to anyone in the market to rent or buy a home. Speaking from personal experiences with other property managements I have NEVER had the quick response like I do with Colonial in resolving an issue with my home. Thank you to them, you are greatly appreciated!! -
Review 15 (2016-04-11 - Rating: 4)
We moved into a home where the owners were the last residents. Colonial forgot to do an inspection before we moved in. I called to report that the home had yucky carpets that made my feet black and the bathrooms were really dirty. The receptionist was new and without looking up the property to see if it was inspected, was very rude and told me it of course should be clean bc they check every property. Well, I resigned and said ok. We were waiting for our moving truck so I had to sit on the floor a lot with my 4 week old baby and 18 month old toddler all day. Finally after grabbing hair balls The carpet I called again and the receptionist was still in denial but she went and got the manager and the manager told me oh that property was just barely turned over to us so we never got a chance to inspect it I am so sorry. And so she sent over a team of cleaning people who came and vacuumed the house and clean the bathrooms and mopped all the floors. So I was glad that they eventually took care of the problem and hopefully the receptionist who answered the phone is now more sensitive. -
Review 16 (2018-02-20 - Rating: 5)
I have to say that Colonial really takes pride in serving the tenants. I’ve only had 2-3 issues in the home I have been renting for two years now but as soon as I contact Colonial the staff handles things in a expedited manner as well as professional. I would definitely recommend Colonial to anyone searching for a rental property. -
Review 17 (2023-01-11 - Rating: 5)
Trustmark is an amazing choice when it comes to a Property Management Company. Chris and her team go above and beyond to provide top notch service. They truly care. I would 100% recommend to anyone looking in the Killeen or Harker Heights area. -
Review 18 (2019-06-05 - Rating: 5)
Great management company that Ive worked with for years to manage my rental properties that I left behind in Central Texas when my family PCSd away.Only downside that I can see with Colonial Residential Properties is that their name is confusingly similar to their competitors across the street (aka Evil Colonial). Buyer beware with those guys, and landlord beware as well. Those guys have had congressional testimony about their business practices. -
Review 19 (2023-04-08 - Rating: 5)
Theyve always answered all my questions in a professional manner regarding my property. Quick turnaround time on all work orders. Great team overall. -
Review 20 (2022-08-25 - Rating: 5)
Trustmark Property Management Has Our Complete trust. The BestAssistance and client with a second to none, honest Service.Walter & Deborah Melendez -
Review 21 (2022-10-22 - Rating: 5)
The ladies that work at the office are very nice and helpful. They get work orders done very quickly! I put one in after 5pm and they came within the hour! -
Review 22 (2018-09-26 - Rating: 5)
Great team, I rented for seven years with few issues. Staff and maintenance were personable and move out was easy! Highly recommend! -
Review 23 (2019-05-03 - Rating: 5)
They are always polite when I come in willing to answer any questions, and when I pay my rent they are always sure to give me a receipt. There is also a drop box which is nice. -
Review 24 (2024-10-19 - Rating: 5)
Very nice people here, they make sure you are satisfied with their service, Bianca Smith is super efficient and cordial, so far we are pleased with the way they helped us to find our house. -
Review 25 (2018-05-25 - Rating: 5)
So far, I havent had any problems with this company. They have been efficient and clearly with their policies and procedures. So far, excellent. I will keep any updates with this company throughout time. -
Review 26 (2017-06-04 - Rating: 5)
Awesome! We rent a home through them and now they are our property managers. Never had an issue! Highly recommended! -
Review 27 (2017-02-27 - Rating: 5)
Great folks, very personable, and lots of rentals to choose from as well as home buying services! I sold one of my homes with Eva Keagle when we pcsed. -
Review 28 (2017-12-06 - Rating: 5)
The Colonial Residential Team is very responsive to our requests as owners & keep us informed of our tenants requests/needs. -
Review 29 (2024-05-08 - Rating: 5)
Great rental company to rent from never had a problem -
Review 30 (2016-09-12 - Rating: 4)
Very clear and easy company to work with. They have a lot of clients but take the time to help each potential and current tenants -
Review 31 (2024-07-05 - Rating: 5)
Excellent communication. Quick to inform of needed repairs and inform of any changes. -
Review 32 (2021-07-22 - Rating: 5)
The receptionist was very pleasant and knowledgeable. She explained all my concerns and I left feeling good about the place. -
Review 33 (2024-12-14 - Rating: 5)
Quick, straight forward and completed correctly. -
Review 34 (2022-03-10 - Rating: 5)
This establishment is very professional. They are very helpful and concerned about their tenants. I am happy to be a renter at this establishment. -
Review 35 (2023-07-24 - Rating: 5)
Fast and reliable service as per their announcement. Maintenance on time hassle free service by expert 😊 -
Review 36 (2021-11-10 - Rating: 5)
Ive been renting from them 9 yrs and they are amazing. -
Review 37 (2022-10-17 - Rating: 5)
Always on top of things. I never have to worry because I know staff will get to the bottom of whatever problem I am having! -
Review 38 (2018-08-20 - Rating: 5)
They will work with you. This office is amazing. Everyone I talked to was friendly and helpful. -
Review 39 (2022-07-28 - Rating: 4)
Great place to rent but make sure that the house you rent is clean. -
Review 40 (2023-09-26 - Rating: 5)
Always quick when ever I need a work order done and very responsive -
Review 41 (2018-06-08 - Rating: 5)
Everything worked out perfectly, thanks to these two ladies Bianca, Hailey. 😊 -
Review 42 (2023-06-30 - Rating: 5)
He was very fast and polite. Thank you.....K.S. -
Review 43 (2022-12-26 - Rating: 5)
Had an emergency and they fixed it expeditiously. -
Review 44 (2023-05-06 - Rating: 5)
They are really good giving service on time -
Review 45 (2018-05-24 - Rating: 5)
Halie was AWESOME and was more than helpful -
Review 46 (2022-12-21 - Rating: 5)
Staff is very helpful and professional. -
Review 47 (2017-12-19 - Rating: 5)
It was ok