Red Rock Estate & Property Management

Photo of Red Rock Estate & Property Management

Located in Houston,

Address: Red Rock House Oak Business Park Wix Road Beaumont, Clacton-on-Sea, CO16 0AT, United Kingdom

Phone: +44 333 123 5670

Rating: 4.6

Categories

  • Property management company

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Comments

  • Review 1 (2025-02-28 - Rating: 4)

    RedRock have taken over management of our development 8 months ago, there were some initial hiccups, a doubling in service charge and long reply times to emails, however we have had Charlotte Luck take over as our point of contact and she has been fantastic so far in communicating to the residents and has begun putting together newsletters to simplify ongoing issues, I do hope this level of service continues so the service charge prices can be justified and repairs can be completed in a speedy and long lasting fashion. Thank you Charlotte, please keep up the good work!

  • Review 2 (2025-01-21 - Rating: 5)

    We have just completed our first project for Redrock and dealing with Charlie Wildney during this time helped everything run smoothly. Her communication between us and the residents was excellent. We deal with a lot of managing agents and not all are as attentive.The accounts department paid our invoices on time which is very important to us as a small company for cash flow purposes. We are looking forward to working with them again in the future.

  • Review 3 (2025-02-21 - Rating: 5)

    My recent interactions with Charlie Wildney were positive ones and helpful. She was able to communicate with me regarding my concerns and help towards resolving my issues. Highly recommended.

  • Review 4 (2025-01-01 - Rating: 5)

    We’ve been with Redrock for a couple of months. They have rolled up their sleeves and sorted out the multiple issues that our previous managing agent didn’t do or couldn’t be bother with! Big Thanks to Gaby and Naz who are doing such a great job in supporting us and moving things forwards quickly.

  • Review 5 (2025-01-21 - Rating: 5)

    Really appreciated Ellies help during the planned installation of an upgrade to the careline system. Very good and thoughtful communication and I felt reassured by the support she provided. Thank you Ellie.

  • Review 6 (2024-11-08 - Rating: 5)

    Kim and Kate are true professionals, work order sent over to me with exacting instructions clear and precise, a joy working for them

  • Review 7 (2024-09-26 - Rating: 5)

    Red Rock Estate has been very professional and efficient in handling any issues or inquiries I have over the past years.A special thanks goes to Kim, who goes the extra mile to resolve my issues and is incredibly responsible.Thank you very much for the excellent service!

  • Review 8 (2024-10-12 - Rating: 5)

    I have recently been working along side Ellie from Red Rock to fix some fencing on one of the properties. Ellie was super helpful and it made the process 10x easier as any information needed was provided urgently and without any hassle.

  • Review 9 (2024-11-04 - Rating: 5)

    I was approached by red rock management via checkatrade for some jobs in a communal area of some flats in Cambridge, I’ve mainly dealt with Kaine and Ellie and it’s been very easy with quoting, communications and getting jobs booked. Would definitely recommend as a company.

  • Review 10 (2025-01-14 - Rating: 5)

    Red Rock Estate & Property Management rocks…especial gratitudes to Hollie Appleby for being highly professional, polite and prompt in problem-solving unlike to a mere lip-service.Stay salubrious!Dr Gauhar

  • Review 11 (2025-02-05 - Rating: 5)

    Charlotte Luck has been excellent in regards to support for our property, Richard also went above and beyond after hours to support our account it’s greatly appreciated

  • Review 12 (2024-10-24 - Rating: 5)

    I have lived in a property managed by Red Rock for 2 years now and have always found them helpful. They answer the phone and emails quickly. Today I had an issue which I thought would be a real pain but Hollie and Adrian sorted it the same day.

  • Review 13 (2024-09-04 - Rating: 5)

    Reported an issue with drainage and Kaine dealt with it swiftly. My number was passed onto the contractor who called me with an eta, called me when on site and then when the issue was resolved. 5 stars deserved. Kaine also followed up afterwards. Keep up the good work team

  • Review 14 (2024-11-15 - Rating: 5)

    Absolute pleasure working with Charlie Wildney at Red Rock. Always helpful and comes back promptly to any emails. Kind regards, Lorren from Aspire Fire and Security.

  • Review 15 (2024-12-07 - Rating: 5)

    Shevette and Jane in the Legal services team were a breath of fresh air - they were effective , professional and always available to help. Lovely people who genuinely want to help

  • Review 16 (2024-11-18 - Rating: 5)

    I have have received very professional service on several occasions from both Leonie and Kaine I would definitely recommend this companyLeonie has particularly provided a great service time and again5 stars

  • Review 17 (2025-02-22 - Rating: 5)

    Chatted with kaine,He resolved issue , hope to work with redrow in future. well run business .Thanks

  • Review 18 (2024-08-16 - Rating: 5)

    The handful of times I have had to contact Red Rock it could not have gone more smoothly. Whenever I phone up I get through to someone immediately - theres never any being held in a queue or going through menu options. My propertys manager Charlie takes issues seriously and deals with them as soon as possible, and always makes sure I am updated. The company really does seem to be doing its best to look after the welfare of residents.

  • Review 19 (2024-09-12 - Rating: 5)

    Since taking up the role as one of the directors for Kentlodge I have been dealing with Ellie Koppenaal and I can say she has been great. Polite , helpful and professional.

  • Review 20 (2024-11-05 - Rating: 5)

    Today is the 2nd time I’ve had a problem and needed to report it to RRPMEllie Koppenaal was my first point of contact on both occasions and I must say she is really helpful and efficientI found it very easy to make contact and she is so quick to respondThank you Ellie

  • Review 21 (2024-11-13 - Rating: 5)

    Have always had positive experiences when dealing with RedRock. Especially when dealing with Kaine who is extremely helpful and responsive.

  • Review 22 (2024-11-13 - Rating: 5)

    Been dealing with Red Rock as a contractor for just under 6 months time, Kaine is a pleasure to deal with and is always on hand to assist with any queries.

  • Review 23 (2025-01-23 - Rating: 5)

    Have dealt with both Shevette in legal and Beverley on the admin side. Both are very helpful, keep you informed as to progress and do what they say they will do, when they say they will do it- which is what you hope for.

  • Review 24 (2024-10-08 - Rating: 5)

    Charlie Windley has been so helpful and provided excellent service. Always easy to get hold of and quick to solve any issues and answer questions.

  • Review 25 (2024-11-07 - Rating: 5)

    Great, efficient serviice in particular Kaine and Olivia. Very helpful and processed my request quickly.Thank you for a confident service

  • Review 26 (2024-07-16 - Rating: 5)

    I had a few queries regarding my service charge payments and it was sorted swiftly by Stacy. She was prompt at responding to my emails and I am happy with everything overall.29/5/24 - I have had the pleasure of dealing with Stacy head (credit controller) today again, relating to queries on my account and she is so helpful, professional and replies to emails promptly. I was charged £90 late fees but after explaining my situation, the charges were removed from my account immediately. I have also spoken to her on the phone before, very polite and professional. Every query I had, has been dealt with quickly by Stacy. She is amazing!

  • Review 27 (2024-07-16 - Rating: 5)

    I work for an estate agents and I am selling a few properties that Redrock manage. I have had difficulties in the past with obtaining information, that I need to complete the sale and with communication with the correct personal, with Redrock. On one of my calls I was put through to the lovely Shevette, in the legal team. What a lovely person she is, such a breath of fresh air and real pleasure to deal with. She is one of the most helpful people I know, she listened to the issues, I needed resolving and true to her word dealt with these and as a result, helped me to exchange on these properties. Shevette is a real credit to Redrock and I hope they realise, just how lucky they are to have her with in their company.Thank you Shevette, for all your help and for being so lovely.

  • Review 28 (2024-08-30 - Rating: 5)

    Jeremy Doran excellent and a pleasure to deal with. A credit to your company he really knows is stuff the most efficient person I have ever had the pleasure to deal with.

  • Review 29 (2025-01-23 - Rating: 5)

    Just want to thank Ellie at redrock for all the information when ever we have had a question / problem she is always Extremely helpful

  • Review 30 (2024-08-07 - Rating: 5)

    I first dealt with Red Rock as a lessee, as I found them courteous and professional to deal with I have subsequently instructed them to act for me where I am the freeholder. I find that they respect the needs of both lessees and landlords, and that is always a trick balancing act for any agent.

  • Review 31 (2024-10-25 - Rating: 5)

    I have had many dealings with Kaine over recent weeks, and have always appreciated his ability to make himself available. Always on hand with the information required

  • Review 32 (2024-08-20 - Rating: 5)

    We had a problem with my wife not receiving emails and got in touch with our property management team. It was such a refreshing experience to deal with Beverley Barnard. We found her extremely responsive. All in all an excellent service and great communication.

  • Review 33 (2024-10-22 - Rating: 5)

    Dealing with Ellie has been a pleasure. She has been responsive and diligent when asked documents which she has sent promptly.

  • Review 34 (2024-11-06 - Rating: 5)

    Working with Leonie and Kaine has been great and very professional. Would highly recommend.

  • Review 35 (2024-07-25 - Rating: 5)

    Yesterday I needed to clarify a query relating to my property in Colchester, 89 Caelum Drive. Beverley Barnard replied to my telephone call and efficiently sorted out my query. I have since been in contact with her via email to obtain copies of the documentation relating to the management charges which I promptly received today. Thank you Beverley, I now know now who to contact if I found myself in need of assistance.

  • Review 36 (2024-06-07 - Rating: 5)

    Im absolutely delighted to share my feelings as regards to an exceptionally professional and friendly services that I have received from Kim and Holly at the Redrock Estate & property management company. For years, Ive felt there was no ears to our property related issues, but these two lovely ladies as well as Jeremy, have changed my mind and have helped me wholeheartedly and provided a personal service. Thank you Kim, Holly and Jeremy.Kind regardsDurdana

  • Review 37 (2024-10-18 - Rating: 5)

    Great property management, fast to respond and find solution. We really enjoy working with Ellie. Truly recommend

  • Review 38 (2024-03-18 - Rating: 5)

    Just wanted to show appreciation of how hard Kim Humphrey’s and Kate hawes are working constantly! Nothing is ever a problem if I do ever have a problem there is no hesitation to help sort any issues out!!Would recommend anyone who wants to intrust there property to these guys as you are in great hands very professional and pleasant people red rock must be very proud to have such great employees great company all round !

  • Review 39 (2024-07-24 - Rating: 5)

    We have been working with Red Rock for several years now providing electrical services to there London properties.Chloe and the Purchase Ledger Team are always on hand to deal with any enquiries we have.5 Star service provided to SES Electrical Contractors

  • Review 40 (2024-10-02 - Rating: 5)

    Rang yesterday morning and spoke with Anette Makevic, was very helpful and informative ( tried to save me money ) everything done without hassle. Thanks you

  • Review 41 (2024-03-27 - Rating: 5)

    I would like to mention a couple of people who have made my experience very positive!Firstly, Stacy Head has been very responsive and helpful throughout the process of discussing my payment options.Secondly, Georgia Whiteman has always been willing to go the extra mile and given me lots of help over the past few months whenever I have had a problem.

  • Review 42 (2023-09-14 - Rating: 5)

    Stacy in the finance team was very helpful & understood my need to complete some checks as the previous block management company didn’t send any notification of the change. She explained everything concisely & laid out the options in terms of future payments. She was very professional & created a good impression for me as a new customer .

  • Review 43 (2024-11-07 - Rating: 5)

    We moved our property to be managed by Red Rock approximately 4 years. In that time, we have been really happy with their level if their service and results. Working with Charlie Wildney has been a pleasure.

  • Review 44 (2025-02-15 - Rating: 5)

    Finance team are fantastic and Megan is always so helpful.

  • Review 45 (2024-03-01 - Rating: 5)

    Red Rock Property Management have just taken over the management for my block of flats and I have had a very good experience dealing with Jane Messenger and Shevette Adams-Rose. Both have been very efficient, helpful, professional and the comms have been fantastic. Thank you both, its much appreciated!

  • Review 46 (2024-01-19 - Rating: 5)

    I am a roofing contractor that works on behalf of red rock property management. There is always great communication between the team and my self. Any issues I have had have been dealt with very promptly. A pleasure working with red rock property management 😊

  • Review 47 (2023-09-30 - Rating: 5)

    I continue to be delighted at the high levels of professionalism and quality of service that Red Rock and particularly Stacey Head from their finance team provides. Stacey always provides a customer friendly service alongside with expert advise on how best to manage my payments and management charges and is brilliant at making complex charges understandable and always offers practical advise on how best to manage my account with Red Rock.

  • Review 48 (2023-08-10 - Rating: 5)

    I was referred to Charlie Wildney over a dispute regarding some charges I received and she was extremely helpful and receptive in listening to my complaint. Charlie dealt with the particular issue I was having extremely promptly and I was very impressed with how she dealt with it.On another note, I have also dealt with Gareth Barnes previously who provided excellent customer service and was also fantastic at getting any issues I had resolved.

  • Review 49 (2023-12-05 - Rating: 5)

    I wish to recognise Stacy Head as a professional at the highest level. She has been available, prompt to respond and extremely courteous in her communications. All my dealings with everyone at Red Rock have been reassuring and efficient. A well run company.

  • Review 50 (2023-09-23 - Rating: 5)

    Red Rock Property Management provide the management services for my block of flats. There are diverse practical and admin queries for which I may have to contact them, and customer support resilience is often tested and never found to fail. I have often spoken to a certain Credit Controller, namely Stacy Head as just recently where seamlessly she filtered my unguided Email to its correct location. For her I can say in particular that for Customer service nothing is beneath her station, and from other employees phone or Email I have always received similar respect.....Really good Customer service.

  • Review 51 (2024-11-11 - Rating: 5)

    Red Rock Property Management have established a wonderful professional team with great communication skills, who are friendly and extremely competent .The process in lodging maintenance and repair requests is clear and timely. Any concerns are addressed quickly and efficiently. All their service and maintenance contractors are highly skilled professionals. I have been dealing directly with Miss Charlie Wildney, who is adept at property management and I cannot praise her enough for the excellent and most proficient way that Charlie handles and resolves maintenance concerns and repairs in a timely manner. Red Rock and Miss Charlie Wildney, who together both provide a professional and five star property management service, teamed with a positive outlook. I therefore have no hesitation in recommending Red Rock Estate & Property Management and Miss Charlie Wildney ( Residential Property Manager) to anyone who is seeking to appoint a highly professional property management service, Sincerely, Antonio Bonanni.

  • Review 52 (2023-10-11 - Rating: 5)

    I am leaving this review mainly for the assistance I have received from Stacy in the finance department. Every time I have called with any issue she has always responsed very promptly, always picks up the phone and answers any queries I have immediately. I have recently had some issues with accounts that have needed resolving and she has gone above and beyond to help me resolve them. I think she is genuinely an asset to the company.

  • Review 53 (2024-01-10 - Rating: 5)

    I have recently been dealing with Stacy Head and I can only speak highly of her and thank her for helping me. She has dealt with my queries in such a friendly, professional and efficient manner. I look forward to working with Stacy in the further.

  • Review 54 (2024-03-13 - Rating: 5)

    Ms. Beverley is a very nice and kind lady, and she helped and provided me with the correct bank account details so that I can make the payment. I would like to give her 5 stars with her excellent service. Thank you so much.

  • Review 55 (2024-10-04 - Rating: 5)

    Charlie Widney is my property manager and I have always found her efficient, professional and responsive.

  • Review 56 (2023-12-03 - Rating: 5)

    I bought my 1 bedroom apartment 4 months ago. I have always lots of questions when is regarding my accounts.I called Red Rock Estate as I have some questions regarding my services Charges bill.Tracy Head from the account team answered my call. Tracy was very understanding and a very good listener, very profesional, knowledgeable and very patience with all my questions and worries.I do need people I can trust around me. And Red Rock Estate Property Management special Tracy Head at the account department are reliable and trustworthy.Thank you

  • Review 57 (2023-07-19 - Rating: 5)

    I would like to praise the head office functions at red rock who have always been incredibly helpful. In particular during the sale of my flat, Shevette and Jane delivered at pace to provide me with all the necessary information and advice to progress my sale within tight timescales. They also provided me with advice and guidance when needed - this is much appreciated and they are a credit to the company.Further, I’d like to thank Stacy in Finance who has always been very helpful over the years when dealing with my service charge queries.

  • Review 58 (2024-03-11 - Rating: 5)

    Beverley was incredibly helpful and efficient. I requested something and it came through almost immediately. Beverley was very polite and organised. I was delighted that my issue was resolved completely in one call.

  • Review 59 (2024-11-05 - Rating: 5)

    Thank you Kaine for your recommendation trust we are able to continue supplying products in the future.

  • Review 60 (2023-11-13 - Rating: 5)

    I just bought a two bed property in Ashford in Kent and handed it over to the letting agents and it was let awithin a week.Stacy Head in the Service charges section Red Rocktook care of our service charges. She is very methodically sorted my issue and we are now sailing smoothly.Well Done Stacy and thank you for your help.Don Kandasamy

  • Review 61 (2025-01-08 - Rating: 5)

    Ellie Koppenaal is excellent . She is very helpful in every way!

  • Review 62 (2023-10-17 - Rating: 5)

    After moving to Red Rock due to a poor service previously, we have not been disappointed. Red Rock have done what they said they would do, efficiently and in a professional way. Ellie our account manager communicates well and will fix a problem when it needs doing.

  • Review 63 (2024-11-26 - Rating: 5)

    Always super quick to respond and action, working with Ellie K is always wonderful!

  • Review 64 (2024-07-24 - Rating: 5)

    Ellie Koppenaal was most helpful during our sales process and ensured with the complexities of service charges and buildings insurance we were able to demonstrate to our buyers that all accounts were up to date and rebates had been secured. Adam Thomas (executor)

  • Review 65 (2023-12-12 - Rating: 5)

    Had occasion to order keys and spoke on the phone to Holly Appleby. A most efficient experience. The order was taken and having paid, received updates of posting and anticipated delivery.Many congratulations on this excellent service/

  • Review 66 (2022-09-08 - Rating: 5)

    After leaving the review for Stacy Head (below) last year, I would also like to thank Karen Lewis and Jeremy Doran for helping me resolve a recent issue. They both took time to take my calls and understand my concerns and resolved them. Many thanks.I would like to say a BIG thank you to Stacy Head, Credit Controller at Red Rock. She is very professional and quickly resolved my issues. She is a credit to the company!

  • Review 67 (2023-12-26 - Rating: 5)

    I bought a new build property and the management company was poorly reviewed and the other tenants had bad experiences with them. I was happy to see that the management had been transferred to Red Rock after seeing their Google reviews.Immediately Red Rock organised a meeting for leaseholders at a convenient location for us, I wasnt able to attend but some of my fellow leaseholders were. There were various gripes/issues that were raised which were treated seriously by Red Rock and I appreciated that. Our leases stipulated annual service charge demands but Red Rock were flexible with this and offered payment plans (quarterly at no additional cost!).Our point of contact for organising payment plans was Stacy Head, who was polite, courteous and responsive in all of my communications. This was a big contrast to the managing agents who were inflexible with their service charge demands.I know that some of the people in my block can be demanding/picky with certain issues, and whilst I thought they may have been over the top, Red Rock still treated those grievances seriously.I had a slightly petty parking issue that I raised with Red Rock and again, I was taken seriously and found Nazs response reassuring.I work in a conveyancing law firm and have had various clients with nightmare managing companies, Im glad that I havent been subjected to that and can only speak positively of Red Rock.Thank you to - Stacy Head and Naz Moursel

  • Review 68 (2023-11-02 - Rating: 5)

    I contacted Red Rock Property Mananagement regarding service charge accounts in respect of our flat. I was promised a call back which I received. I spoke with Stacy Head who was extremely helpful and efficient and resolved my query and answered all my questions clearly. Red Rock. Red Rock are definitely the best of the property management companies that I have dealt with.

  • Review 69 (2024-09-18 - Rating: 5)

    Charlie Wildney at Red Rock estate and management company has been a great help! Excellent service, Thank you so much!

  • Review 70 (2024-11-11 - Rating: 5)

    Outstanding service, especially Megan Parrish, thank you !Would definitely recommend this company

  • Review 71 (2023-09-20 - Rating: 5)

    Jane has been a pleasure to deal with. She has been responsive and considerate throughout my communications with her, as well as incredibly helpful.Thank you Jane for your top-notch service and willingness to go that extra mile!

  • Review 72 (2023-01-04 - Rating: 5)

    Red Rock seems to have the best personnel for Customer Care Service in my opinion. I had the privilege of interacting with Stacy Head, Jane Messenger and Stacey Colley to mention but a few in dealing with a delicate situation. They were so helpful and very professional. I am so grateful for all your help.

  • Review 73 (2024-06-21 - Rating: 5)

    Beverley went over and above to help communicate with credit control which I had been unable to do for a considerable amount of time. Thank you so much Beverley you really made a difference - Allison Walling

  • Review 74 (2024-02-16 - Rating: 5)

    We recently had Red Rock instructed as our private estates management firm and have had the pleasure of dealing with Stacy Head in relation to our first maintenance charges, she was extremely helpful, quick to get back to me and so far so good, been happy with the service thus far, lets hope they are the help our village needs in getting things back on track. Regards, Robin

  • Review 75 (2023-05-22 - Rating: 5)

    I recently purchased a flat in a block managed by Red Rock property management (March 2023). My first impressions are very good. They are exceptionally good at written communication with leaseholders and strive to assist and keep them updated via email or post. Id especially like to pass on my thanks and appreciation to Charlie Wildney, a property assistant at Red Rock. She was quick to assist me with my enquiries and my reporting of on site issues, including the repair of a maglock at the main entrance to my block of flats. It was repaired the next day. She also provided excellent assistance with a challenging parking issue I experienced.Red Rock are a company who care about their customers. 100% good service all round! Finally, once again Id like to pass on my thanks to Charlie Wildney for all her help.

  • Review 76 (2023-07-19 - Rating: 5)

    Red Rock is looking after a block of flats in London where I live. Ive had a serious plumbing issue. Red Rock has sent Drainage Engineer Tim who was a superstar and fixed the issue. Red Rock team was also very helpful and responsive over the phone. Ive spoken with Hollie D., Jeremy and Gabriela. Thank you all again for your help.

  • Review 77 (2023-12-04 - Rating: 5)

    Incredible service from Charlie K and the team. Theyve been a pleasure to deal with.He was always on hand and kept communicating with me throughout our engagement.Thank you Charlie for your excellent service and for always being so supportive throughout.

  • Review 78 (2023-12-25 - Rating: 5)

    Being as client relations resolving on a client file, I must say that Shevette is someone who I’d appreciate and recommend for the time spent in helping me by setting her work aside. So far I see none in the legal department would be as helpful and kind as Shevette in my career. I’d be absolutely delighted if I had to work with her someday, please enjoy your Christmas and happy new year to you, your family and your team. Hoping we could cross paths again on another case XD

  • Review 79 (2023-08-07 - Rating: 5)

    I want to give a big shoutout to Red Rock Estate & Property Management for their exceptional customer service. Their teams attentiveness and genuine care were truly impressive. From start to finish, they went above and beyond to meet my needs and ensure my satisfaction. Its rare to find such outstanding service these days, and I highly recommend Red Rock Estate & Property Management to anyone seeking top-notch customer care.

  • Review 80 (2023-06-29 - Rating: 5)

    I reported an issue on Tuesday 22nd and spoke with both Katie and Andria, they were really helpful and sent maintenance out straight away. He was also really helpful and took the time to look at the issue which was completely dealt with the next day. It was brilliant service that was dealt with and solved very fast! Thanks all.

  • Review 81 (2023-04-27 - Rating: 5)

    I really appreciate and highly admire the quality of service I got from the Legal service team of Red Rock property management company, particularly Shevette Adams-Ros.I was in touch with her for some enquiry about one invoice that the company raised for me. She not only explained me that but also spent time and and effort to answer all my questions related to the purchase of the property and the difficulties I was facing with the solicitor firm. She went out of the way and beyond my expectation to help me in the areas which is probably nor her area in this case.I Wish All the people I came across show this kind of human approach.God bless her.

  • Review 82 (2023-11-13 - Rating: 5)

    I spoke to Stacy Head regarding a service charge invoice, Stacy was so helpful and everything was resolved quickly and positively. Beverly on reception was also extremely helpful.Many thanks again.

  • Review 83 (2024-08-19 - Rating: 5)

    I’d like to ESPECIALLY thank Beverley Barnard of Red Rock Estate ,who was MORE than helpful , after disastrous dealings with previous management companies and dishonest directors on the board of the building . So far everyone at Red Rock has been quickto respond , knows what they’re doing , and polite . I hope this continues for years having previously dealt with dreadful companies . I have an email from RINGLEYS CAMDEN where I disputed a charge . Quote : “ you owe £—— now stick that in your pipe and smoke it “. I can’t see that coming from a professional company like Red Rock .

  • Review 84 (2025-02-13 - Rating: 5)

    Charlie Wildney is doing a great job as our PM, she understands us and our values and needs. Her input and professionalism are 1st class.

  • Review 85 (2023-03-16 - Rating: 5)

    Struggling financially. I owed overdue fee. I contacted Red Rock. Explained my situation with Stacy Head. She never pressed me for my debt. Stacy was very understanding. Allowed me the extra time necessary to pay. This was a huge help. I could now pay the less understanding bills, electricity and mortgage. True hero. Thanks Stacy 👌

  • Review 86 (2022-09-16 - Rating: 5)

    Chloe and Stacy helped were brilliant when I rang after realising that Red Rock’s emails hadn’t been getting to me. They were both friendly but professional and adeptly answered all my questions and put me at ease about the mix up. Very good service! Would recommend.

  • Review 87 (2024-08-06 - Rating: 5)

    Kim Humphrey’s was really helpful and prompt with her responses. Very polite and respectful customer service. Responsive and supportive at all time.

  • Review 88 (2023-11-17 - Rating: 5)

    Good job from team as usual. I deal with Stacey Head and Jeremy Doran a lot. They are always pro-active and responsive. Best block management out of all the ones I current deal with.A year on, the Red Rock team is still on the ball. Without going into too much detail, Hollie Appleby was very efficient in dealing with a parking permit issue. She called back when she said she would and then chased down the issue with a suitable resolution. Keep up the good work.

  • Review 89 (2024-04-22 - Rating: 5)

    Ive been in contact with Ellie who has, throughout any of my queries, been courteous, helpful, and speedy with her responses and follow-ups. Very impressive.

  • Review 90 (2024-02-16 - Rating: 5)

    100% RECOMMENDED! (16/02/2024)Stacy Head once again greatly assisted me by clearly explaining the Red Rock Service Charges for our Residential Property Block of Flats, and helped me to select the most appropriate Monthly Standing Order amount to suit my financial circumstances.100% RECOMMENDED! (19/07/2023)Stacy Head once again further assisted today by replying to my email immediately (at 07.44 in the morning) to assure me that my Red Rock Account is in order and that my Standing Order Payments are still being correctly received by Red Rock.100% RECOMMENDED! (20/05/2021)Stacy Head greatly assisted me in setting up a Monthly Standing Order to pay my Service Charges, and with immediate replies to my email queries, Stacy clearly explained all the Payment Options available, and the Standing Order is now set-up.

  • Review 91 (2024-10-16 - Rating: 5)

    Kim was really helpful & friendly. Helped sort my issue very fastThank you for your help

  • Review 92 (2023-06-01 - Rating: 5)

    I want to say thank you to Charlotte Luck, Residential Property Manager, she goes above and beyond and her colleagues Georgia too, she is informative and quick to respond to any problems you may have, always has time to answer any questions you may have.Examples of this, was when the entry key fobs werent working and problems with the entry gate system.She truly is a polite, friendly, professional and caring person with any problem you may incur.I highly recommend her and Red Rock for management of your properties.

  • Review 93 (2023-06-22 - Rating: 5)

    Stacy H. (Credit controller) has been extremely patient and helpful with advising me in regards to service charge. She helped me to set up service charge payments on a monthly basis. She has been amazing and is a great asset to your company.

  • Review 94 (2024-01-12 - Rating: 5)

    As a contractor for Red Rock compared to other Property management companies I work with, I have found them to be excellent, in particular Naz, Erin & Chloe have all been attentive, efficient and always helpful & polite . 5 stars from me

  • Review 95 (2024-07-18 - Rating: 5)

    Shevette has been extremely helpful with dealing with enquiries regarding the sale of my property. She has been very prompt and I am very grateful!

  • Review 96 (2023-10-13 - Rating: 5)

    We would like to extend our thanks to Hollie Appleby for her assistance in obtaining the temporary parking permit for our apartment! Her help made the process seamless and stress-free. I truly appreciate her support and efficiency in handling this matter. Keep up the great work!

  • Review 97 (2023-07-12 - Rating: 5)

    Stacey Head was so efficient and polite. She dealt with my query immediately and resolved everything to my complete satisfaction.Thanks so much Stacey. You are a credit to Red Rock!

  • Review 98 (2024-02-16 - Rating: 5)

    I emailed Red Rock querying any outstanding balance that I may have owed and was replied to promptly by Stacy Head in credit control. I appreciated the quick response and answers to my questions.

  • Review 99 (2023-07-27 - Rating: 4)

    I recommend RedRock!The beginning of our house sale was quite slow/difficult (not necessarily down to RedRock) and it did take longer than expected after our offer was accepted. However, Adam really turned things around for us and was absolutely exceptional. He went over and above his role and ensured our sale went smoothly. We really struggled with our solicitors and Adam really helped with the progress of completion. I honestly think that without Adam’s help, we would probably still be waiting! If you are buying with RedRock, I highly recommend Adam as he will ensure the job is done quickly & efficiently! Thank you so much!

  • Review 100 (2025-01-24 - Rating: 5)

    Really friendly to deal and always on time, thanks Bev

  • Review 101 (2023-09-13 - Rating: 5)

    I was already frustrated contacting with Red Rock regarding my flat and my situation. I cant even imagine what I would do if not amazing help from Stacy Head. She was open mind and she had listened all my issues with so much patient, that I’m still surprised she handled it all so well, that even for a second Ive forgot about my frustration.

  • Review 102 (2024-04-25 - Rating: 5)

    Thank you Adam Hussein for taking a personal interest in the sale of my Mum’s house. You have handled this complicated situation with patience and respect. I am eternally grateful. We would not have gotten the sale across the line without you. Alex

  • Review 103 (2022-06-15 - Rating: 5)

    I have had the opportunity to interact with different Red Rock personnel over a couple of years with respect to managing a property. Amongst others, I commend Stacy Head specifically. It is my strong belief that when you experience good customer service, it should be commended. Stacy has shown the consistent drive to ensure the right customer experience at all times as well as providing needed information and support promptly. Please keep up the good work.

  • Review 104 (2024-11-12 - Rating: 5)

    Excellent communication and speedy response from Ellie Koppenaal and Kaine Howard

  • Review 105 (2021-05-28 - Rating: 5)

    I have been a contractor for red rock managing two of their sites for over 4 years now. On one site I had run into problems for a little over a year. Then a lady called Karen Lewis took over this particular site. From the day she took over, she was responsive, helpful, informative and really supportive during. She has now resolved all the issues and done exactly what she first said she was set out to do and can’t thank her enough. She is a real asset to red rock.

  • Review 106 (2023-09-28 - Rating: 5)

    Excellent customer service from Chloe Griffiths today. She was professional and conscientious answering my questions. She followed up my queries with another department who were prompt with their reply. Thank you Chloe

  • Review 107 (2023-09-25 - Rating: 5)

    I have been in contact with Stacey Head from Red Rock and shes been kind, professional and proactive helping me with my issues. Everytime I contact Red Rock they are always here to listen and help, and reply quickly. Thank you

  • Review 108 (2024-01-12 - Rating: 5)

    My property manage by this company since last 2 years and have very good experience especially paying my service charges whenever I have any issue their account department is always very friendly and offer me affordable instalments. I would love to refer this estate management company especially for end users like me.Thanks Redrock for everything thing

  • Review 109 (2023-08-03 - Rating: 5)

    Jane Messenger was truly a huge help in providing both prompt & useful responses to my requests.I cannot praise highly enough for such support, and can confirm Jane is a great asset to Red Rock Estate & Management- thank you again!

  • Review 110 (2022-07-09 - Rating: 5)

    I have used Redrock for the last few years. Stacy Head in Accounts has been brilliant with assisting us when we had an issue with one of the lease holders and arrears. At all stages, Stacy kept me up to date with information and explanation of how the process of late arrears, chasing it, court, section 146 notices etc. worked. Nothing was too much trouble and all along she was very friendly and helpful indeed. In the end, helped us to get the monies via solicitors. It made working with Redrock such a pleasure. Thanks Stacy.

  • Review 111 (2022-08-01 - Rating: 5)

    I have been corresponding with Ellie from Redrock now for the last year since moving into our flat and she have always been very courteous and quick to reply. Ellie has been particularly helpful for our last few queries, always resolving the issues in a professional and timely manner 😊 I can’t fault the service.

  • Review 112 (2023-01-30 - Rating: 5)

    Stacy, the Credit Controller, has always been extremely helpful. She answers my calls, or gets back to me very quickly. She give a most professional and efficient service for which I am most grateful, in a world which is now run by robots most of the time.

  • Review 113 (2020-12-18 - Rating: 5)

    I dealt with Red Rock Estate & Property Management (Red Rock) for a number of years and in particular Karen Lewis who I found to be extremely professional, diligent, attentive and responsive to any queries and concerns that I raised.Karen was always available to speak to and is most definitely a problem solver. She is an asset to the company and I cannot thank her enough for all the help, guidance and assistance she gave to me during my time with Red Rock.I would also like to thank Jane Messenger who very much falls within the same bracket as Karen. Jane was responsive and dealt with all my queries in a timely and professional manner. She is an asset to the company and I cannot thank her enough for all the help, guidance and assistance she gave to me during my time with Red Rock.I wish you both all the best for the future and have a prosperous 2021.

  • Review 114 (2022-07-20 - Rating: 5)

    Red Rock manage a block that I own a flat in and I am more than willing to say that I am very happy with the service provided. I do have something to compare it with, owning and living in a similar block myself, and being a resident committee member at both propertiesI have just had a query as to setting up a standing order and Stacy from credit control got back to me immediately and sorted it out for me. This I think is another example of the standard of service that Red Rock as a company provideAnthony

  • Review 115 (2024-05-09 - Rating: 5)

    We recently had a issue with rubbish collection at Hambly mansions. Ellie was very helpful in chasing the council and keeping me informed with the progress.... thanks

  • Review 116 (2021-12-25 - Rating: 5)

    As a new customer my experience with Red Rock to date has been very favourable.So far personnel have shown a level of expertise way above what is expected of this industry.They understand customer service which is refreshing.A big thank you in particular to Lauren Williams and colleague Stacy for their patience and understanding.

  • Review 117 (2023-10-11 - Rating: 5)

    Stacy Head at Red Rock has been incredibly helpful and is very responsive. She is super thorough and provides great research and options. I would definitely recommend Red Rock!

  • Review 118 (2023-11-14 - Rating: 5)

    Hollie from Red Rock Property Management is always extremely helpful in anything I ever need. She is professional and really cares to make sure you feel taken care of. Thank you for being so helpful Hollie!

  • Review 119 (2022-01-07 - Rating: 5)

    Red Rock have been very efficient and helpful with me as a Landlord over the years. In particular Kate has always responded to every scenario with my property with no hesitation no matter the issue, time or season. She and the team have made my experience very comfortable and are always willing to answer any questions via email or phone.

  • Review 120 (2022-07-15 - Rating: 5)

    We have used the services of Red Rock for the past 10 years. Charlotte Luck (Property Manager) looks after our block of flats. She is totally professional, courteous and extremely helpful covering every aspect of Property Management. She replies to phone cells and emails promptly. She is knowledgeable, dedicated and works closely with both myself and contractors. She is definitely worthy of a 5 Star Service!!

  • Review 121 (2024-10-01 - Rating: 5)

    Just wanted to give a big shout out to Kim at RedRock, as a contractor she is always spot on when it comes to answering queries, and responding to emails and calls. thank you John

  • Review 122 (2024-11-08 - Rating: 5)

    Excellent and efficient service a mention to Phoebe and Kaine for their assistance.

  • Review 123 (2023-03-27 - Rating: 5)

    Awesome service from Hitesh our committed block manager. He resolved all of our issues and went above and beyond his duty again. Queries were dealt with extremely swiftly with professionalism. Communication was brilliant throughout and he kept me updated at every point which was very helpful. Thanks again!

  • Review 124 (2021-08-02 - Rating: 5)

    I would like to say a big thank you to Stacy Head for her amazing work and help through my Financials with Red Rock property. Stacy is always very helpful and responsive. Unfortunately I cannot say the same about Red Rock Estate & Property Management who are speedy issuing charges and very late or absent in resolving client issues on building maintenance and yearly budgets. My 5 stars review go to Stacy while 2 stars go to Red Rock property.

  • Review 125 (2023-07-13 - Rating: 5)

    I would like to say a big thank you to the amazing Megan Parrish. Megan has gone above and beyond whenever she assists us with anything accounts related. Always super efficient as well as being so lovely whenever we communicate. A great reflection of the team ethic at Red Rock.

  • Review 126 (2023-11-22 - Rating: 5)

    Spoke to Beverley and Chloe and explained my situation who could not have done more to help me. Excellent customer service and clear they wanted to help in any way they could. Cant thank them enough.

  • Review 127 (2023-03-22 - Rating: 5)

    Red Rock manage the flat I own in London E17I have recently had to use their legal department and have been in contact with Shevette Adams-Rose.Shevette has been extremely helpful. She is patient, polite, and friendly and has done everything she can to assist me.Thanks Shevette!I should add that I have lived in my flat for 9 years and am very happy with the cleaning and maintenance service provided by Red Rock. D. McK

  • Review 128 (2024-03-25 - Rating: 5)

    Had a lovely conversation with Beverley today who managed to find what I needed quickly and efficiently and sent it over within 5 minutes. Excellent service! Very much appreciated, thank you!!

  • Review 129 (2020-08-12 - Rating: 5)

    Red rock have been our property managers for about a year now, they are a huge step up in quality from our previous management company. Every time i have had a question or needed something done they have been professional, quick to react and very friendly. Our property manager, Karen Lewis is incredibly polite and detailed in her process, providing constant updates and making me feel looked after. Ive got to say, im a huge fan of Red Rock, a great bunch of people offering a great service, long may it continue.

  • Review 130 (2023-03-20 - Rating: 5)

    Had an issue with a water leak under our driveway - Ellie from Red Rock was very helpful co-ordinating the repair via our buildings insurance company. Huge relief to get the issue resolved and really appreciated the help Red Rock provided to get the issue resolved

  • Review 131 (2022-06-23 - Rating: 5)

    Red Rock property have been our agents for a few years now. Have had no issues in particular Stacy Head in Finance has been ever so helpful over the last year and always responds efficiently and quickly whenever I have a query. Thank you

  • Review 132 (2024-11-21 - Rating: 5)

    Great people to work for quick to respond to us and update us and very helpful and polite staff

  • Review 133 (2022-11-09 - Rating: 5)

    Arandeep Sahota is the Property Manager now at Red Rock and is managing our site in Stanmore. She joined the company a few weeks ago and we are delighted and so pleased with how she is helping to manage our property. She always gives a very timely response to our emails and questions and speaking personally she has been so kind in helping me manage an ongoing problem with a neighbouring tenant. Nothing is too much trouble and we all feel very confident that she is doing her utmost to assist and guide us through any issues that arise. We havent met Arandeep personally yet but hope to in a couple of week time.

  • Review 134 (2023-05-12 - Rating: 5)

    I am happy to say that today I had excellent attention and service from Arandeep and Hollie in resolving issues with the Community TV dish-antenna . Both of them were prompt, thorough and extremely effective. The issue was fixed within 48 hours . Wish the team all success in future. Both of them are assets to Red Rock Property and Estate Management Ltd .

  • Review 135 (2023-07-26 - Rating: 5)

    I have recently purchased a flat in Colchester managed by Red Rock with Charlotte Luck as my property manager. I would like to say that I feel lucky that she is my contact with this company. A first class communicator , nothing is to much trouble and takes the time to explain how things work .. a really great ambassador for your company professional and approachable ...thankyou !!

  • Review 136 (2023-11-06 - Rating: 5)

    I was in communication today with Chloe Griffin ...Who tells me she is currently in training.To be honest, if this is how she works in training then the company will have a VERY useful member of staff.Chloe not only responded to my email but actually checked my account with them & came back to tell me Id made a mistake with my July Invoice ~ not one person had bothered to tell me before & Id been waiting for payment since early August!Thanks Chloe

  • Review 137 (2023-07-14 - Rating: 5)

    I’ve been using RRPM now for almost 5 years and should I ever have a question in terms of invoices or accounts, I always ask to speak to STACY HEAD. Honestly she’s great at what she does and always knows how to answer the questions and if she doesn’t know, Stacy goes away and finds out and calls me back.Thank you for all your help so far Stacy!

  • Review 138 (2023-09-18 - Rating: 5)

    Red Rock provide an efficient service, providing maintenance and help when required.I personally have found Kate Hawes along with her colleague Stacy Head super helpful & alway eager to work a problem through..Im happy that there is a team that has stayed with the company as there is nothing more disappointing that a continental staff turn over ...well done .!

  • Review 139 (2022-07-07 - Rating: 5)

    Had a query with Stacey Head in finance and she promptly helped me with my issue and was very pleasant to deal with . We have just switched management company for our building ( previous Ringleys ) and I have to say it’s like chalk and cheese so far. Everyone at red rock keep up the good work on behalf of leaseholders under your wing!

  • Review 140 (2023-02-10 - Rating: 5)

    I would like to thank Shevette Adams- Rose and Jane Messenger of the Legal Services Department for the massive support and assistance they rendered towards enabling the smooth sale of my clients property. They have been so professional prompt in their responses and providing vital information. Very courteous and polite. Without their participation and support the sale would have dragged on even longer. Shevette and Jane definitely deserves a five star rating. You have both provided excellent assistance throughout. Please keep up the good work Shevette and Jane and all the very best for the future. Thank you so much it has been a wonderful pleasure working with both of you.Shola Adeniyi Solicitor - Rainer Hughes Solicitors Shenfield

  • Review 141 (2021-05-04 - Rating: 5)

    I recently had some problems with my monthly payments and spoke with Stacy Head in the accounts department who was very happy to help resolve these. She was very prompt at returning phone calls and responding to emails. She was also very patient and clear when explaining the annual statement and payment options to me. Thank you!

  • Review 142 (2023-09-25 - Rating: 5)

    Red Rock have recently taken over management of the building I own a property - in my experience, I have found them to be prompt and professional when dealing with my queries - in particular, Stacy from the finance team and Cherise in new business.

  • Review 143 (2024-06-21 - Rating: 5)

    Richard Ward has only been with Red Rock for a few weeks, but he’s been a breath of fresh air, coming in and sorting things out very quickly for me, compared to the previous manager chalk and cheese, keep it up Richard

  • Review 144 (2021-07-29 - Rating: 5)

    I found dealing with Red Rock over the last few years as professional, courteous and efficient. I commend them for their excellent service . I particular would like to thank Stacy Head for her support in dealing with my issues promptly.

  • Review 145 (2018-11-02 - Rating: 4)

    We had one or two issues with Red Rock Property Management in our block of 8 flats, but our agent Rebecca travelled to us to discuss them and we are now extremely pleased with the level of service. She is highly professional, always replies to our emails and attends to our problems as quickly as she can. I believe she is training the rest of her team to do the same. Very happy.

  • Review 146 (2023-03-14 - Rating: 5)

    Called RRM, Chloe Griffin and had my issues passed forward to the team quickly and very pleasant to talk to. Got an email back next day from Andria Brunning and 1 of the 2 issues resolved instantly and the other passed onto UK-CPM as the parking company is not doing their job or even responding to enquiries and emails.

  • Review 147 (2021-11-19 - Rating: 5)

    Red Rock (RR) has just taken over management of the apartment block where I live from a previous company, under RTM. Staff have been excellent so far. I would like to single out Stacy Head one of the credit controllers at RR for particular thanks. Stacy dealt very promptly and professionally with queries concerning the transfer of a credit amount from the previous company and explaining terms of an invoice of an invoice to me in a very clear way. Thanks also to Stacy and her colleagues Jess and Megan for their help too with a separate query.

  • Review 148 (2023-01-03 - Rating: 5)

    Very happy with the service provided by the Red Rock Management Team, especially Kate Hawes, (Senior Residential Property Manager), who looks after the Balkerne Heights Estate in Colchester. Kate has been really helpful regarding several matters of late and would like to thank her so much for her professionalism and understanding in respect of these issues.

  • Review 149 (2023-06-20 - Rating: 5)

    Ive being dealing with them for a few months, since they replaced the previous property managers, and so far so good! Chloe, whos my contact, has always been quick to respond and friendly.

  • Review 150 (2022-02-14 - Rating: 5)

    We’ve been with Red Rock since last summer (2021) and they have always been very responsive to any questions we may have. Our point person at Red Rock is Stacy Head, and she always follows up on any queries within minutes, and is always reachable and proactive in helping us if we have any issues.

  • Review 151 (2024-04-08 - Rating: 5)

    I spoke with Holly last Friday about the notification re: installation of a new smart meter and she assured me that it was for the communal area not individual flats, so thanks HollyI have had to telephone Red Rock a couple of times within the past year and on both occasions received plenty of help.Thank you

  • Review 152 (2022-11-01 - Rating: 5)

    Although I find the fees charged pretty high there are a couple of jewels in the crownI found myself behind in service charge payments, Covid etc but having been in contact with Stacy in accounts I was impressed with the customer care and considerate approach to bringing my account back up to speed....customer service not always an attribute you find in accounts departments!Thanks again Stacy

  • Review 153 (2022-12-08 - Rating: 5)

    I highly commend Stacy Head of Credit Control. She was extremely efficient in sorting my query, and also helpful and has a lovely friendly manner. Stacy is a credit to Red RockJenny Coumbe

  • Review 154 (2023-05-22 - Rating: 5)

    Im a tenant in a block managed by Red Rock Property Management and the Property Manager is Charlotte Luck.Charlotte continues to go above and beyond to respond in a professional and timely manner, her attitude towards the new health and safety legislation has been most impressive. Its great to have a property management company really take an interest in the management of their developments. Thank you.

  • Review 155 (2023-02-02 - Rating: 5)

    Chloe has been very helpful on the phone. Extremely pleasant and professional. Andria Brunning was extremely kind and supportive when I needed help . She has excellent communication skills and handles issues very professionally.

  • Review 156 (2022-02-25 - Rating: 5)

    I have dealt with Red Rock many times and they have always been very polite and friendly and always helpful no matter what it is about. Spoke with Kelly this morning and while her colleagues were on annual leave she helped me with what was required! 5* service.

  • Review 157 (2025-01-04 - Rating: 5)

    Many thanks to Charlie Wildney for sorting out the lock in the building.

  • Review 158 (2021-11-12 - Rating: 5)

    Red Rock recently took over the management of our Apartment block and I have to say my first impression has been one of pleasant surprise. They have responded to queries and enquires swiftly and efficiently, and a special call out to Stacy for her proactive service. Long may it last and thank you.TS

  • Review 159 (2022-08-20 - Rating: 5)

    Thanks to Stacy Head (Credit Controller) at Red Rock Estate and Property Management) for updating me about a scheduled Payment which hadnt yet been sorted out ie. linked to my Fathers leasehold. And thanks for contacting and prompting the Family Member whose Role it is to ensure that the payment takes place on behalf of our Father (who needs our support).Many ThanksAngus

  • Review 160 (2024-07-25 - Rating: 5)

    Great experience with Naz Moursel, wonderfully quick email and responses paired with a great attitude to get things up and running!

  • Review 161 (2022-11-12 - Rating: 5)

    Accounts are very efficient. Have always had excellent service from Stacey Head.She has always been really helpful, polite and will endeavour to sort any of my queries really quickly,With clear explanations. Thank you!

  • Review 162 (2021-10-25 - Rating: 5)

    We have found Red Rock accounts team very proactive. They are always looking for ways to improve systems to benefit their clients and make the accounting process more transparent.We have been working with Chloe, Paul and Katia, and it has always been pleasant working with them.

  • Review 163 (2021-03-31 - Rating: 5)

    I have only dealt with Ellie Kopenaal who went above and beyond in helpfulness. I asked for some information which she replied to very promptly. I didnt fully understand the information so she explained it all to me patiently and again, promptly - and she was never anything other than polite and helpful in all our conversation. Keep up the good work Ellie, an excellent employee.

  • Review 164 (2021-10-08 - Rating: 5)

    Megan in the accounts team helped my partner with a payment query on his invoice and was very helpful.She came across very pleasant and polite and I will certainly contact her in future if I have any issues

  • Review 165 (2023-05-18 - Rating: 5)

    Cherise has made things very easy for us. She is very responsive , sincere and follows up as promised. We have not been left hanging and the services have been spot on.

  • Review 166 (2019-10-24 - Rating: 5)

    Red Rock are a great property management company. The last property management company who were responsible for looking after the building did not do much at all, so Red Rock really were a breath of fresh air!Naz (our property manager) has worked really hard to get us good value for money from all contractors and service suppliers. She is always prepared to deal with queries quickly and efficiently and always keeps us up to date with the progress of outstanding works or queries.Everyone I have ever dealt with has always been very friendly and nothing is ever too much to ask!I am really glad we moved to Red Rock and would recommend them in a heartbeat!

  • Review 167 (2021-12-23 - Rating: 5)

    As a Landlord I often work closely with Red Rock to resolve any issues. Following a conversation with Stacy, she was able to furnish me with the data and information that I required, and we can follow up on any future issues. Thank you for your professional advice..

  • Review 168 (2019-09-23 - Rating: 5)

    We recently moved our account to Red Rock Management. All the staff seemed quite on the ball. Especially Chloe Collar in accounts. She took lot of interest and spent a lot of time to streamline all the loose ends and brought the accounts statements up to date in a matter of days. I was very pleased and impressed with her efforts.

  • Review 169 (2023-06-27 - Rating: 5)

    Jean-ClaudeWe have been dealing with Stacy Head during the past year and during that time she has been very helpful and understanding regarding our service charge payments as we have been struggling due to the financial pressures we are currently facing. Thank you again.

  • Review 170 (2022-07-04 - Rating: 5)

    Amazing the service from Ellie Koppenaal, RedrockWhen I moved to this new house, I was afraid of finding another unhelpful property management staff as in my previous experiences. I’m positively surprised by the kindness and focus on finding solutions. Ellie has been wonderful!

  • Review 171 (2021-05-28 - Rating: 5)

    It has been a pleasure dealing with Karen Lewis at Red Rock Property Management. Karen has been extremely responsive, helpful and makes herself readily available for calls at any times to discuss any issues ongoing with a site managed by Red Rock. I would highly recommend her and I look forward in continually working with her in the future.

  • Review 172 (2023-10-15 - Rating: 5)

    Stacy was fantastic! Resolved all my issues and replied to all emails promptly and professionally. So different from the other property management companies Im currently dealing with! Thanks Stacy.

  • Review 173 (2023-06-23 - Rating: 5)

    Continue to be impressed with Red Rock Mgt Group - when it comes to management companies.They are super responsive and the team(s) are incredibly diligent and pleasant. Stacey in Accounts for instance is a star, who epitomes those values.

  • Review 174 (2022-07-27 - Rating: 5)

    We at 4site have had the pleasure of dealing with the Red Rock team for a number of years who have proven to be courteous and professional throughout, especially those within the team such as; Megan, Anna and Jack. We hope to continue this working relationship for many years to come.

  • Review 175 (2024-01-31 - Rating: 5)

    Good Afternoon I would like to rate the service provided by Shevette Adam Rose is really beyond my expectations.She is really professional and very helpful.Thank you.

  • Review 176 (2018-03-03 - Rating: 5)

    Lillys outstanding customer service today was amazing. :)Had an alarm going off for 7.5 hours and she tried effortlessly to get it sorted on her day off.After being let down by engineers, many people would give up, but she wasnt going too and kept trying until she got someone who was going to be able to come and sort it out keeping me in the loop all the way through.Thank you for everything, all of us are greatful that the noise has stopped!Enjoy the rest of your day off!Jordan & The Rest Of Graphic House!

  • Review 177 (2022-02-09 - Rating: 5)

    I manage a large number of residential flats in Blocks that are managed by Red Rock Estate & Property Management. Red Rock have always been on hand to deal with queries and promptly act on any maintenance issues raised. My main contacts are Louise Fenlon, Gareth Barnes and Karen Lewis who always provided me with a good service.

  • Review 178 (2023-10-13 - Rating: 5)

    Always a pleasure to deal with Charlotte Luck from the property management team at Red Rock. Always professional & knowledgable, great attention to the detail.Thank you from the team at Holland Roofing.

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