Red Oak Properties
Located in Houston, Texas
Address: 3825 W Waco Dr, Waco, TX 76710, United States
Phone: +1 254-230-9016
Rating: 3.7
Services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Categories
- Property management company
Latest AC Repair Services in Houston
Comments
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Review 1 (2023-09-25 - Rating: 4)
We rented from Red Oak for four years and our experience was good - they were prompt getting back to us when we needed anything, and when we ended our lease with them (we moved to a different state), they let us do month-to-month. The system accidentally charged us for another months rent and we immediately got a phone call straightening it out, which we appreciated greatly. Our experience was pretty hassle and drama-free.Our rental agreement was basically home-ownership training wheels meaning that much of the basic upkeep was left to us (pest control, basic plumbing issues, lightbulbs, all that jazz). When we did have an issue that was beyond the basic needs, they sent maintenance in a timely manner. We had two issues where maintenance wasnt terribly effective, but they were both straightened out in the end. The first was just after we moved in, and the dryer vent was seriously clogged. Maintenance came a few times and couldnt figure out what was up with it, until I met them at the house one day and put my foot down that it wasnt the brand new dryer. They went on the roof and turns out the vents were very weirdly designed and the clog was indeed there, just up a ways. The second issue was with the AC this past summer. It went out a few times (as it did across TX). The first time, maintenance replaced a part. Red Oak was advised theyd likely need to replace the whole unit. They ordered a new one, and it came in just as our AC went out again, so they replaced it. There were several very uncomfortable TX summer days there, but honestly the blame lies more with our state leadership than with Red Oak.Our original lease agreement included yard maintenance (mainly lawn mowing). The contractors they employed for this werent very thorough and would frequently skip our back yard altogether. The lawn maintenance was removed as a perk in our last rental agreement with them.The terms of lease included some very precise language about how we would be financially responsible for repairs that came as a result of our own actions, including AC issues from not replacing the filter in a timely manner. We were always careful to keep up our end of that agreement, and we were never charged for maintenance as a result.The rent was increased in line with national and regional averages, and in 2020 we didnt receive a rent increase, which was a HUGE relief. We didnt receive our security deposit back, largely I think because it was dependent on us cleaning the house prior to move-out, which we did to some extent but we didnt have time for a deep clean. Thats an unfortunate stipulation; previous tenants will never clear their unit on move-out as well as a professional crew.One final positive note: when we signed our lease, we noted several things that would need to be replaced in the unit (flooring, light fixtures) and all were replaced as agreed upon. No corners cut that we could tell.Overall, I would recommend Red Oak to my friends in the area. They dont seem to take advantage of their renters, and they have good communication with us. -
Review 2 (2024-05-31 - Rating: 5)
My ac broke this weekend! Aside from their emergency/after hours number going to vm only and_always_ having a terrible time of reaching them after hours any day for the last 2 years, they responded promptly during business hours and fixed my ac asap! I did buy some window units to tide me over, but figured a good investment. On days when it’s not quite as hot out can save $ on power and run window unit vs central air.Now waiting to see if they will accept my request to get ducts cleaned, as I was informed by their maintenance person the central air appeared to “not have been used in years” when I moved in in Oct 2020. (During the winter horrible dust clouds came out of the vents and burning dust smell every time I turned it on, not just the first time of the season. Yes my filters are changed religiously.)Will status update. With these power prices can’t afford to run ac all day just to keep cool! I’m sure it will work 100% properly after a much needed cleaning.Fingers crossed.*** update, owner replaced the entire central air conditioning unit as it was a fire hazard around the time I posted. Just didnt get a change to update. -
Review 3 (2023-03-15 - Rating: 5)
Miss Amy and Miss Kelly are the absolute most helpful property management and leasing agents I have worked with in a long time !! They are always available, and friendly !! Anytime I have needed them , they have been there for me !! They both have each other’s back , and both know all aspects of the business !! Each one knows exactly what the other is doing , and that’s so refreshing and timely !! They both are an absolute pleasure to do business with !! I highly recommend them!!! -
Review 4 (2023-03-07 - Rating: 4)
We have rented from Red Oaks for 3.5 years and have never had an issue. Always receptive to our requests for service. Staff has always been polite. With a change in office staff, it has only improved! -
Review 5 (2019-06-06 - Rating: 5)
Im so grateful for property managements places like this one. My husband has a rough credit score due to medical bills and a misdiminer from 10 years ago and when we called about a property they listed and I explained to Desiree our situation, she told me they do not count medical or school loans against renters... which is amazing! When told about the previous misdemeanor she said that wouldnt count against us ether. They are definitely a second chance company and that is awesome because my husband now is years sober, a treatment facility specialist for a drug rehab based out of Dallas and a youth pastor so without places like this we wouldnt be able to advance in life. -
Review 6 (2023-03-03 - Rating: 5)
We had a few hiccups but they communicate and resolve them. Maintenance gets out and gets our ac/heat unit fixed when we needed it a few times the past 2 years. -
Review 7 (2023-03-02 - Rating: 5)
My wife and I had a tricky situation and Amy at Red Oak Properties made the effort to help us out! Recommend as much as I can! Looking to buy, sell, rent give them a chance! -
Review 8 (2016-06-14 - Rating: 5)
I have worked with several of the agents at Red Oak and they are very professional & reputable. -
Review 9 (2023-03-01 - Rating: 5)
Great Place to rent from! STAFF is quick, & friendly! -
Review 10 (2023-03-01 - Rating: 5)
Awesome staff, very professional, and super kind -
Review 11 (2019-07-12 - Rating: 5)
Staff is very friendly & knowledgeable. Highly recommend!!! -
Review 12 (2020-06-12 - Rating: 5)
Great place to find where your future home will be -
Review 13 (2021-05-08 - Rating: 5)
Great ppl great staff ❤️❤️❤️ -
Review 14 (2024-02-07 - Rating: 5)
I love them -
Review 15 (2018-05-20 - Rating: 4)
Great location