Principal Management Group of North Texas

Located in Houston, Texas

Address: 801 E Campbell Rd #620, Richardson, TX 75081, United States

Phone: +1 214-368-4030

Rating: 3.1

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-01-21 - Rating: 5)
I’ve never needed so much help from my HOA before & April has been amazing in guiding me and answering my questions. Even getting back to me during off work hours so that nothing would get delayed for us. Truly above and beyond service.

Review 2 (2024-10-22 - Rating: 5)
Rachael Carmichael does an exceptional job! She’s very well informed and is happy to share her knowledge. She’s approachable, kind and friendly. She has an even temperament and communicates very well. Its an honor having her here to help all of us. In a word, she is “loved” by the residents 🌺

Review 3 (2025-02-26 - Rating: 5)
Monika at Associa is always helpful, friendly and knowledgeable about whatever issue you need to discuss with her. She does what she says she will do. A real asset.

Review 4 (2024-07-26 - Rating: 5)
Highly recommended! It was a pleasure to work with Steve to accomplish a large property management power washing project. He cares about the customer experience, great to see!

Review 5 (2024-09-18 - Rating: 5)
Leslie was excellent when I was desperately trying to get in touch with customer service. Unfortunately, HOA website had no number to contact, but I had contact number in my contact list from previous contact. Leslie was cool and collective to help me when I was frustrated from talking with my bank, which made me more unhappy from my expectations as a Prime account holder. I had the best experience from Leslie since we bought this property and dealing with HOA, which unfortunately very dismal. HOA has no accountabilities besides taking you monthly fees, which is going up and up without accountable to the owners they serve. Unfortunately, there are no legislative mandate either, which definitely needed.

Review 6 (2025-01-14 - Rating: 5)
Shunda is amazing! She is professional and provides a friendly environment where you feel comfortable to express concerns as well as ideas.Shunda is friendly, approachable and a great asset to Woodcreek Community (Fate,TX)! Thank you Shunda for being so personal as well!!! You are awesome!!!

Review 7 (2024-11-25 - Rating: 5)
Quick fast response.The manager has had to struggle with the contractor 4 times over several months to repair AND test his work.Kudos to the Managers patience.

Review 8 (2024-08-26 - Rating: 5)
I am very impressed with Principal Management Group of North Texas after having a few conversations with Burt Jones. He is very professional and knowledgeable about property management details. It is not often that I come across strong people who really convey how much they care about the buildings and the people who reside in the buildings they manage. I wish I could give more than 5 stars!

Review 9 (2024-11-12 - Rating: 5)
My wife and I were very pleased to meet Ms. Maggie Raines on Oct 31st at Principal Management. She handled our issue by first listening to our point of view and then determining the cause. We believe that the focussed approach to the customer problem (instead of rushing to respond without due thought) is a better way to create understanding between parties, removing conflicts and maintaining excellent relations between the parties. Thank you Ms. Raines.

Review 10 (2025-01-31 - Rating: 4)
JANEL, THANK YOU SO MUCH FOR TAKING TIME TO LISTEN TO MY COMPLAIN AND ALSO REACHING OUT TO OTHER MANAGER IN CHARGE . I KNEW WHEN I SPEAK TO YOU THIS MORNING THAT YOU WILL BE ABLE TO HELP ME FIX THE SITUATION. I APPRECIATE YOUR KIND WORDS AND UNDERSTANDING. I HOPE AND PRAY THAT THIS ISSUE WILL BE RESOLVE SOON. THANK YOU.

Review 11 (2024-11-18 - Rating: 4)
I had questions about our payment history, I spoke to Michelle and she was very helpful. I asked for a record of our account and she emailed me the information that I requested very quickly. Thank you, Melinda

Review 12 (2024-06-12 - Rating: 5)
I recently sold my house and had it under contract upon the title review I found out about an issue that was prevent me from closing on my house. However, I was able to get in contact with Monique Shivers and not only did she deliver a great customer experience. She was able to handle my issue with exceptional detail she was able to get things that would have took me ages to do done in a quick manner. I really appreciate everything she did for me and my family. She definitely deserves a reward or a raise. She’s a real asset, I never do reviews on any services I receive. But I had to do this for her, because it just wouldn’t feel right not to give her the praises she deserves. Thank you again Monique. Take care

Review 13 (2024-08-06 - Rating: 5)
I worked with Allison to resolve some billing issues I was having. She took the time to listen to my concerns and was detailed in explaining the process ahead of getting them resolved. In the end we got everything resolved and i am happy with the outcome.It was a pleasure working with Allison.

Review 14 (2024-11-15 - Rating: 5)
Bethany B. has done a great job working with our HOA and going above and beyond to help make our HOA the best. We appreciate you!!!

Review 15 (2025-02-17 - Rating: 5)
Had an amazing time at the Valentine event. Thankful for the staff that made it a great experience.

Review 16 (2024-08-06 - Rating: 4)
Steve Mammen is doing a great job as our property manager at Reflection Bay Condominiums. His attention to detail, guidance, and the promptness in responding to calls, texts, and emails is much appreciated. Thank you, Steve!!Sharon ButlerRBC HOA President

Review 17 (2024-05-15 - Rating: 5)
Monika Loeffler has shown me exceptional good responsive service. She is quick to respond and offers good common sense in listening and offering a solution to any concerns. We need more like Monika on a management company who understands both sides of our concerns

Review 18 (2024-06-26 - Rating: 5)
Diana Smith is the best association manager that I’ve ever worked with. She is friendly, attentive, quick to return calls, and answer questions. In the past I’ve felt like getting a return phone call was a huge ask that was a lot of trouble. Thank you Diana for your help!

Review 19 (2025-01-25 - Rating: 5)
Great communication. I appreciate that the manager gets back to me with an answer to every question, concern and claim.

Review 20 (2024-10-03 - Rating: 5)
As a property manager representing the homeowners, I really appreciated your speedy and professional services! Keep up the good work!

Review 21 (2024-05-06 - Rating: 5)
This 5-star review is primarily due to our HOA rep with Principal Management, Diana Smith. Diana stepped in when our initial rep went out on maternity leave. She very quickly learned what was needed by our association and made some critical recommendations to our board which we adopted. She has been extremely prompt in responding to the board and homeowners when we have had issues or questions, and very responsive in resolving each issue as they have arisen. Principal Management was also very helpful in reducing our insurance premiums using their brokerage services. Primarily based on the service provided by Diana we can highly recommend Principal Management.

Review 22 (2024-06-27 - Rating: 5)
I had left a negative review on here and was outreached. I am happy to say my issue was quickly resolved. The Property Management was very nice and worked with me over issue. I am happy to leave a positive review now.

Review 23 (2024-06-18 - Rating: 5)
Anyone who deals with Principal Management Group should escalate all of their inquiries, needs, or questions to Michelle Reynolds. She is seemingly the only one that understands proper client communication and truly acts efficiently in getting things done. I am sad to admit that the only time while dealing with PMG that didn’t result in frustration was when Michelle would come and rescue the situation. I am incredibly grateful of escalating my issues to Michelle as she is kind, efficient, and truly cared about resolving our issues. The rest of the PMG team and leadership should model Michelle’s efforts.

Review 24 (2025-01-08 - Rating: 5)
Shunda Williams does a great job looking for creative types of events to bring to the neighborhood!

Review 25 (2024-05-09 - Rating: 5)
Associa has been a breath of fresh air after the dumpster fire that our old management company had become. That is largely due to the quality of our reps, and, currently, our rep, Diana Smith, has been top shelf. Responsive and on top of all our needs. Her service is what we were looking for in a new management company.

Review 26 (2024-05-13 - Rating: 5)
I had several community trees that had gotten way out of control over 17-plus years prohibiting grass growth on my property, allowing squirrels access to the top of my house and causing several issues on my property. April at Associa saw to it that the trees were pruned and cut back and solved the problem in a big way. Nice job and many, many thanks to her and Associa/Principal Management Group!

Review 27 (2024-09-19 - Rating: 5)
It was easy to get this work permit through Monica. It was forwarded quickly to the building committee for approval.

Review 28 (2024-08-04 - Rating: 5)
Audrey Gibson has been very pleasant, patient, and thorough in answering my questions. She is obviously very conscientious and is an asset to her company.

Review 29 (2024-05-16 - Rating: 5)
Monica is a wealth of knowledge pertaining to our HOA . Anytime I call her or need help she responds very quickly. She is truly an asset to Associa and the Stonebriar Village HOA. Thank you Monika for always being there with your positive attitude.

Review 30 (2024-05-17 - Rating: 5)
The Stone Ranch - Wylie HOA has recently been assigned a new Community Manager, Bethany Brownrigg, who has done an outstanding job of keeping us informed and is guiding us through some difficult issues. Thank you Bethany! We look forward to working closely with you throughout the year.

Review 31 (2024-05-17 - Rating: 5)
When contacting them about an issue i heard back from them the very next day. Giving me feedback of what the plan was to clear up my problem and kept me up dated. Excellent service. Looking forward to completion of my situation.

Review 32 (2024-03-28 - Rating: 5)
Julie Nichols is the amazing Manager at Hickory Street. She is quick to communicate and is helpful in resolving all your issues. You dont find many like her.

Review 33 (2024-05-01 - Rating: 5)
Diana Smith has given excellent service as a community manager for our condominium. She is always courteous and professional, even under adverse conditions, and is extremely knowledgeable in the property management field!

Review 34 (2024-01-05 - Rating: 5)
Andre Scholtz is our property manager here at Fairwater. Andre has been outstanding. He is responsive and extremely knowledgeable.He has helped us with questions or when we needed guidance. We very much appreciate the personal touch and sincere interest in maintaining our community (day after day!) at the highest level.

Review 35 (2024-05-24 - Rating: 4)
I do have an update on the hoa company. The new property manager Marca did reach out. She was very nice and concerned about our needs and was willing to make a change.

Review 36 (2024-05-07 - Rating: 5)
April Murphree has wonderful to work with on our HOA Board. Always accessible, cheerful, and willing to jump right in. She is hard working and a joy! Many thanks April!

Review 37 (2023-08-03 - Rating: 5)
I am on the Board of Directors for my townhome community & we work closely with Andre Scholtz for our property management & I cant say enough good things about him. He is very knowledgeable in his field, very helpful in offering his services, his time & his recommendations based on facts & experience. His communication is outstanding & he is incredibly timely. Overall, he has a great attitude & will move the needle & make a positive impact in our community. Thank you, Andre!

Review 38 (2023-12-18 - Rating: 5)
I wanted to thank Suzanne as she spent the morning helping me go online to TownSq to submit my vote for my HOA meeting. She was so kind and patient and she was sick what a service. She was amazing.

Review 39 (2024-05-22 - Rating: 5)
I spoke with Ms. Nichols on the phone regarding the removal of our dead tree in front yard, (this is our third for that spot) I just want to say Ms. Nichols was very kind, supportive and helpful. Thank you, Chelsea!

Review 40 (2025-01-27 - Rating: 5)
They are wonderful and anytime you have an issue they take care of you!!!!

Review 41 (2023-03-07 - Rating: 5)
Julia and her team are fantastic!As a Realtor, I work with several PMs/HOAs and often times it is difficult to reach them.Julia was efficient, responsive and even assisted my clients with answering a question regarding their specific property.Highly recommend!Thanks Julia!

Review 42 (2023-09-30 - Rating: 5)
Andre has been very helpful and instrumental in resolving my issue with the HoA board. He listened to the homeowner’s problem and conveyed the difficulty I faced to the board. The issue got resolved peacefully. I really like his approach, he is very professional and sincere in helping my problem.

Review 43 (2025-02-11 - Rating: 5)
I was emailed back very quickly after submitting an inquiry

Review 44 (2022-02-08 - Rating: 5)
Sarah Lopez was efficient, polite, and had a very speedy response time in our communication. She was able to resolve an issue that has been going on for almost a year and we so appreciated her assistance and time that she gave to us. She was professional and made us feel heard and took the time to resolve our issue.

Review 45 (2023-11-01 - Rating: 5)
Im just letting the world know about our NPC management Monique Shivers, she is awesome! Shes a great access to our development North Pointe Crossing, Anna Tx. Shes a team player and hard worker, always getting things done in a timely manner when shes having a rough day she still brings things forth and she brings it with a smile. I never heard Monique complain or bring attitude when she comes out to meetings or asked to do something last minute, shes comes prepared and We at NPC appreciate Monique and her hard work and dedication. Thank you Associa for adding your team player to our team, we couldnt have ask for a better team player. Thank you Monique!God Bless you all,Ms TeeNPC 🙏🏼😊

Review 46 (2023-11-07 - Rating: 5)
Woodcreek HOA general manager, Ms Chelsea is the best, all her staffs are professional and kindness, a true caring residents . Respond and solved immediately.Always answer the call and not answering machine.

Review 47 (2024-11-14 - Rating: 4)
Thank you for responding to my latest message about gate remote. Waiting to hear from gate prople

Review 48 (2024-02-02 - Rating: 5)
HOA changed management. Ms. Nichols was able to explain why my access to TownSq was denied. New management did not/has not contacted me. Thank you for your help.

Review 49 (2023-03-09 - Rating: 5)
Our property manager, Joy, has been an absolute professional since day one. Joy is always available for us in times of need, and she has provided us with expert guidance through extremely difficult decisions and situations. I cannot imagine having a better property manager and advocate.

Review 50 (2021-07-15 - Rating: 5)
While refinancing my house, the mortgage company asked me to get a statement from my HOA. I must admit, I have little contact as possible with the HOA (for obvious reasons). Therefore I knew nothing about who to contact to get a statement. After making some phone calls, text messaging and visiting with neighbors, I finally met the most customer friendly person in Janel Jones, my Association Manager. She responded to an email chat, by calling and leaving a very polite message. After returning her call and within 10 seconds I knew I had hit the jackpot!!! After verifying my identity, Janel guided me to a resolution of my dilemma.MASSIVE KUDOS TO JANEL JONES & CHELSEA!!!Grateful!!!!!!!!!!!

Review 51 (2023-08-10 - Rating: 5)
After having numerous managers assigned to CCHOA Julia Nichols Community Association Manager is a refreshing addition who has focus on handling her tasks along with many others. Since she has been handling CCHOA she appears to be growing in her way of handling many issues that we have. I do hope she is with us a bit longer.

Review 52 (2024-04-08 - Rating: 5)
Lifestyle Director Shunda Willians has continually written great articles in the Woodcreek, Fate enews. They are very interesting and most of all informative to our residents. Thank you Shunda!!!

Review 53 (2018-02-28 - Rating: 5)
I had the opportunity to interact with an HOA representative over the phone. I just moved to Texas and have been traveling quite a bit. My mail had not caught to me. When it did, I realized I was delinquent with my payment. Long story short, the HOA rep worked with me in getting my situation corrected and back on track. I cannot say enough for the friendly, courtesy, and professional manner in which I was treated. I appreciate all she did for me. She made me feel valued. I forget her name but whomever she was, thank you thank you and God bless!

Review 54 (2021-05-14 - Rating: 4)
The customer service representative I spoke with, Aquanetta Smith, listened to my concerns, addressed them professionally and provided me with the information needed to resolve the issues I contacted them to address. She was courteous, professional and understanding. Her communication and interpersonal skills made what could have been an unpleasant exchange a very accommodating and pleasant one.

Review 55 (2018-04-18 - Rating: 5)
My request for gate fobs was forwarded to the appropriate department. Once there, Isabel Chavarria emailed me how to proceed. She was very accommodating of my schedule and arranged for me to be able to pick them up at their office. Isabel was very timely in her communications with me - it was refreshing to be taken care of so quickly! Can check off another item on my to do list! Thank you, Isabel!

Review 56 (2023-09-18 - Rating: 5)
Chelsea, the manager at the Woodcreek Fate HOA, is very responsive and professional. Her staff is undoubtedly also following her lead. It’s a breath of fresh air over the prior HOA management!

Review 57 (2021-11-10 - Rating: 5)
Anthony has been a great representative for your company. He is quick to respond and cool and respectful in tough situations. His assistance at board meetings has been most helpful. Anthony has also been professional in helping with our special construction projects.We look forward to a long relationship with Anthony.Bill

Review 58 (2021-09-22 - Rating: 5)
Thanks to Caleigh Griffin for all the help getting set up for HOA fees autopay - now I dont have to worry about forgetting to pay or paying late! Caleigh responded to my questions so quickly and made the process smooth and easy! Great customer service!

Review 59 (2023-08-24 - Rating: 5)
Monika Loeffler, Senior Community Association Manager for Stonebriar Homeowners Association, Inc. recently handled a problem for our family and others in the Stonebriar community in a candid and efficient and timely manner. She invoked a direct-no-nonse approach without creating any additional community drama or unproductive meetings or surveys. Thank you, Monika!

Review 60 (2022-10-06 - Rating: 5)
We are so excited to have such a hands on property mgmt co. They all have been terrific and extremely helpful with the transition from our old company. Kristen you seriously are amazing!!! Thank you so much.

Review 61 (2021-06-17 - Rating: 5)
The Management Rep we have Kristen, is the reason we stay with Principal. She is super helpful, on the ball, personable, professional, and does her job very well. I’m sure she doesn’t get paid what she deserves for all the hard work she does for our community!

Review 62 (2018-02-28 - Rating: 5)
We had a refreshingly wonderful experience from a customer service rep. Sabrina Frost from PMG responded promptly to our request with billing and promised to get back to us in 2 weeks and did just that, much ahead of time, without our having to think of any follow up. Thanks Sabrina.

Review 63 (2024-11-01 - Rating: 5)
Very satisfied with the service she provided thank you!

Review 64 (2022-08-15 - Rating: 5)
Monika Loeffler an excellent HOA manager. She is responsive, attentive, respectful and genuinely wants to help the homeowners. I would give 6 Stars for Monika! Keep up the great work!!

Review 65 (2022-03-08 - Rating: 5)
Sabrina called back 15 minutes after I left a message. She promptly sent me an Account History Report which signifies my last payment of $588.40 needed by my bank as proof of my payment.

Review 66 (2018-06-06 - Rating: 5)
I needed my HOA swimming pool access card re-entered and activated. I sent an email, got a prompt response, and my issue was solved within minutes. Great service! Special thanks to Sabrina Frost!

Review 67 (2022-08-11 - Rating: 5)
I ve lived in Deerchsse Phase 2 for approximately 17 years..I am a board member and was ready to sell.Marca Ray is one of numerous managers assigned to assist in managing this property. She is professional,listens effectively and acts on requests in a timely manner,upbeat attitude, pending matters are consistently addressed and gives updates ,communicates with care and concern. Grateful she is on board.

Review 68 (2017-07-24 - Rating: 5)
I was really pleased with the communication that both Rick Fancy and Lora Watkins provided me. They kept me informed and quickly got me back the documentation we needed so that Sunfinity Solar could install our customers solar panels.

Review 69 (2022-05-12 - Rating: 5)
Principal Management/Associa is a breath of fresh air for our community after going through a few other local HOA management companies who made the board feel like the management company themselves. Andre specifically has been great and our community is a better place because of him.

Review 70 (2024-04-19 - Rating: 4)
The HOA meeting was very informative and homeowners were able to engage in meaningful conversation.

Review 71 (2022-05-04 - Rating: 5)
Professional and responsive. Each one of my issues were resolved within a day. How many companies can boast this type of 24 hour service? Quite impressive!

Review 72 (2022-07-19 - Rating: 5)
Associa Principal Management Group of North Texas, AAMC®, AMO® is great. Send an email late last night and get a response this morning with detailed information and request form attached. All I have to do is to fill out the request form and send back. Great service.

Review 73 (2022-02-14 - Rating: 5)
Sabrina quickly answered all my questions and provided proof of a name change upon follow-up. This experience was far better than the run around I was getting with our previous HOA management group.

Review 74 (2018-05-05 - Rating: 5)
Jocelyn Mcelvane was on duty when we called. She was courteous, very precise, and highly professional in handling our issue. The kind of employee clients want to be handled by. We thank her for making the service a delight, unlike what one often experiences with big organizations.Berhanu & HannaHome owners in Diamond Point Estates, Frisco,TX

Review 75 (2024-01-25 - Rating: 5)
I would like thank our community manager, Alexis Crabb and Principal Management Group, for all that they do for our neighborhood.Greg Yearsley, Hills at Firewheel HOA

Review 76 (2018-02-21 - Rating: 5)
Because Wendy Harris did such a GREAT job of handling a situation for me, I give Principal Management Group of North Texas a five star rating. If all their employees are this resourceful and responsive, it must be a great organization. Thanks.

Review 77 (2017-11-06 - Rating: 5)
Had a paperwork issue and I was not a happy camper but come to find out the date that was given to PMG was incorrect!! However they had it worked out and issued to the title company within 30 minutes!! Problem resolved quickly even though it was not their fault!