Main Street Renewal - San Antonio

Located in Houston, Texas

Address: 8918 Tesoro Dr #100, San Antonio, TX 78217, United States

Phone: +1 210-591-1705

Rating: 3.8

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-11-11 - Rating: 5)
Rick has come to our rental home twice to do maintenance work (one on AC, the other on our garbage disposal) and did a great job on helping us with both of our issues! He was kind and informative and let us know all about what the issue was and how he was going to fix it. He was in and out with both fixes in less than 10 minutes!!! Highly recommend Rick for all your maintenance needs.

Review 2 (2025-01-16 - Rating: 5)
Rick was prompt and efficient. I really appreciate that he took his time to discover the issue and quickly resolved my problem to have me back up and running. I pray that if I ever need help again, it is Rick that comes out to assist because he is top notch. This is my first experience with Mainstreet and because of Rick I am completely satisfied.

Review 3 (2024-07-18 - Rating: 5)
Rick was amazing. Quick efficient and respected my time since I work from home. He went above and beyond in helping us out with the issues we’ve had since the day we signed the lease, we brought stuff up then and were told it would be taken care of, it wasn’t. That was two weeks before we moved in. Thank you Rick for knocking our needs and requests out of the park.

Review 4 (2025-02-07 - Rating: 5)
I love this company. Anytime I have any maintenance issue it has been resolved immediately. I still live in one thier properties. I would recommend 10/10.

Review 5 (2024-09-26 - Rating: 5)
Rick has helped us at our rental home many times. He always gets straight to business and is friendly while doing so. Always leaves with our home in better condition, big thanks to him.

Review 6 (2024-09-27 - Rating: 5)
Rick did a great job. He initially came to check something out in the vents but was able to help solve some other problems while out here. Very kind as well.

Review 7 (2024-08-20 - Rating: 5)
Maintenence person Rick was incredibly helpful and took care of several work orders I had submitted. He was professional and friendly. The house was not move in ready by any means but Rick made up for the stress by assuring me these items would be fixed.

Review 8 (2024-07-15 - Rating: 5)
Living in San Antonio, Tx all of my life, you never get use to the HEAT. Our A/C unit started going out on Friday. We put a work order in late Friday night. We got a response they would be here Monday to repair it. The service rep, Rick was totally AWESOME!!! He really went above and beyond what we expected. It’s like we won the TEXAS Lottery with him. Now if only we can request him for every service call…. His professionalism and positive attitude are truly his greatest assets. Not only did he help us with the problem we called about but he also helped us set up work orders for other problems we had with the house.

Review 9 (2024-11-11 - Rating: 5)
Spectacular work! Cody was very communicative and assisted will all repairs and maintenance needed! His work was fast and well done!

Review 10 (2024-10-31 - Rating: 5)
Rick (with maintenance) was so quick to respond to the issues going on at the house. He was extremely professional and provided superior customer service. Thank you!!!

Review 11 (2024-09-16 - Rating: 5)
Rick came out to the property to fix the air conditioner at 7435 Bluebonnet Bay.He is very knowledgeable and professional.He had the unit blasting out cold air in no time.

Review 12 (2025-01-10 - Rating: 5)
Rick was very nice and knowledgeable. I really appreciate his help. Need more folks like him who really know customer service and help clients. Thank you Rick

Review 13 (2024-06-24 - Rating: 5)
Cory from Maintenance did such a great job on getting me and my wife settled in our new rental home. Hes been very communicative and effective and gets things done! Quick & efficiently . We have no problems with everything hes fixed for us. We will prefer Cory from now on :)

Review 14 (2023-08-02 - Rating: 5)
The team at MSR was exceptional on my recent move from one of the properties to the next. I worked closely with the. Maintenance coordinator.Jake was able to give me insight as to how to prepare on MSR property before moving to the next, as we just transferred.MSR is represented by Jake on the field. I can only hope that the folks in the office can match his integrity commitment to making sure the residence at these properties are taken care of.Thank you Jake G.

Review 15 (2024-09-16 - Rating: 5)
My sliding door was jamming. Jake came over and fixed it really. New rollers and the door slides really easy. Jake did a great job.

Review 16 (2024-04-29 - Rating: 5)
I have been with MSR for about 3 years and the only reason I stay is because Jake from Maintenance has been able to assist me with all maintenance requests that I have had to submit. He gets requests submitted and completed efficiently and in a timely manner. Unfortunately I may not say the same about the out of state call center, that tend to think that if they submit a requests that they might need to pay it our of their pockets. The leasing department is absolutely great and as well as Jake but the call center team, Lets just say that they arent really needed at all.

Review 17 (2023-08-08 - Rating: 5)
We have lived in our rental for about 3 months. So far weve been happy with the home and the service. Submitting maintenance requests is easy and the response time is quick. We recently had a request for repair to an electrical outlet and Jake came out to fix it. He was extremely helpful and even followed up with another water concern I mentioned while he was here. Jake even took the time to check in with me on the weekend to make sure that SAWS was resolving the issue we were experiencing and assured me he would communicate the findings with Mainstreet Renewal management. I am impressed with the service thus far and look forward to working with them in the future.

Review 18 (2024-05-13 - Rating: 5)
Mr. Rick Geraci was very polite and explained what the problem with AC could be. He then got to it and within 10 minutes the AC started cooling. I appreciate his knowledge and rapid service. My main concern is I have a newborn and he fixed the AC immediately. Thank you!

Review 19 (2024-06-10 - Rating: 5)
Rick did an amazing job! He was able to fix things and explain things I had no idea about. Example: How to find key to house and install a chain for the front door. He also identified that there is no return vent to the main portion of the house. The vent pulls air from the garage (so hot air and car gas fumes) are coming directly into the house.

Review 20 (2023-11-16 - Rating: 5)
I been without my garbage disposal for about two weeks. It wasn’t pretty having a clogged sink, I tried everything I could to get it functioning and nothing. I finally put a work order in and Mike who was my maintenance tech was very helpful and fixed my issue expeditiously. He was kind and convenient, he contacted me prior to arriving so I can be able to be home to assist him. Thank you Mike and I hope everyone else has or had a great experience with him.

Review 21 (2024-04-26 - Rating: 5)
Our experience with Main Street was very good. We especially appreciated how great William Springs was during the move out. He gave us great information and advice, was prompt and arrived at the scheduled meeting time, and was a pleasure to talk to.

Review 22 (2024-12-18 - Rating: 5)
Cory is very helpful, very knowledgeable and nice. He is quick to respond and answered all questions. Thank you again, Cory and team.

Review 23 (2024-06-06 - Rating: 5)
Rick the maintenance man was amazing he comes in get the job done and cleans up after himself. Also he informs you of what he is doing and once he has finish he shows you the finish work for approval before leaving to ensure the customers satisfaction

Review 24 (2024-07-31 - Rating: 5)
Rick is excellent! He is patient and thorough. He took care of all of our issues. Highly recommend!

Review 25 (2024-03-13 - Rating: 5)
I have to say that Jake has been our maintenance technician since day 1. This was my first rental home from apartment living and with every rental there’s always gonna be some issues left behind. Jake has gone above and beyond to help us out whenever we needed him even with the small things like turning on the pilot to the water heater 😂 I’m just a girl what can I say. Mainstreet struck gold when they hired him. It’s great knowing that when I submit a request to Mainstreet for maintenance its in good hands when I see it assigned to Jake.

Review 26 (2023-08-10 - Rating: 5)
I just moved into an MSR property, and I was a bit nervous about the reviews. Although we’ve had some problems with the property, all of our maintenance requests have been completed in a timely manner. Jake Gonzalez especially has really gone above to help us make sure that we’re taken care of and has had the best customer service. I feel better now knowing someone like Jake is working with us on any future issues. So far, this company has taken care of us.

Review 27 (2024-10-01 - Rating: 5)
Maintenance guy was incredible, helped with more than what was asked and gave extremely valuable advice. Would love to have him again.

Review 28 (2023-06-21 - Rating: 5)
Oscar is definitely the best!!! Again he always does his job well. What I appreciate is that he explains what he is going to do and when he is done he makes sure I understand what he did and if i have any questions. He also lets me know if i ever have problems to reach out and he will come back! He goes beyond to help me in anything that I need. He is very courteous., well mannered and has EXCELLENT customer service skills. He always comes in and leaves with a smile 😊 Main Street is lucky to have such a great asset to their company. There should be more technicians like him that has PATIENCE and UNDERSTANDING for all of us who just need help! Kudos to Oscar 🤩👍🙌I really love when he comes he is such a sweet and caring young man. He does his job very well and knows what he is doing! Very happy with his service! Give him a raise! 🙌

Review 29 (2023-08-03 - Rating: 5)
Jake!!! AKA The ManI cannot praise the apartment complex technician enough for his exceptional service! From the moment I reported a maintenance issue to the time it was resolved, he displayed unparalleled professionalism and dedication.First and foremost, his response time was incredibly swift. Within hours of my report, he arrived at my doorstep, ready to assess and fix the problem. His promptness demonstrated a genuine commitment to ensuring residents comfort and satisfaction.Throughout the entire repair process, the technician displayed impressive expertise and skill. He identified the root cause of the issue and efficiently executed the necessary repairs. Not only did he address the initial problem, but he also took the time to inspect related components, ensuring that everything was in perfect working order.What stood out the most was the technicians friendly and courteous demeanor. Despite the urgency of the situation, he remained calm and approachable, patiently answering all of my questions. His positive attitude and genuine concern for my well-being made the experience truly pleasant.Moreover, he left my apartment spotless after completing the repairs, going above and beyond to make sure there was no inconvenience left for me to deal with. Its evident that he takes immense pride in his work and treats each residents home as if it were his own.Overall, I am incredibly impressed with the apartment complex technicians exemplary service. His efficiency, expertise, and friendly nature make him an asset to the complex. If you ever encounter any maintenance issues, you can rest assured knowing that this technician will provide the highest level of care and professionalism.Thank you for all your hard work and dedication, and kudos to the management for having such a stellar technician on their team! Five stars and beyond for this outstanding professional!

Review 30 (2023-08-02 - Rating: 5)
I am very satisfied with the excellent customer service Jake Gonzalez has provided. He is very knowledgeable and is able to resolve all my maintenance issues in a decent manner. I am thankful for his professionalism and availability to help. The maintenance team has been awesome to me!

Review 31 (2024-08-02 - Rating: 5)
Rick did an awesome job. He went above and beyond to make sure the issues were dealt with properly. Much appreciated!

Review 32 (2024-03-23 - Rating: 5)
Such a great feeling knowing that my rental has a set of technicians who are knowledgeable. Victor specifically was so kind and took the time to really get down to finding a solution. He explained everything and answered all my questions.

Review 33 (2023-08-11 - Rating: 5)
Main Street Renewal responded very quickly to my fence gate repair request. They sent a maintenance man out the very next day. His name is Jake. He was very courteous and professional. He gave me a timeframe for the repair, and he got it done so it closes correctly now. He also showed me how to open/close the latch. I asked him where the water shut off valve would be since I didnt see one in the house. He took the time to show me that it is located in the front yard, and how I would go about turning it off in an emergency. I am brand new to Texas from Wisconsin, and everyone has treated me very nicely. I very much appreciate that Jake told me to call or text if I have future questions.Thank you Main Street Renewal. Thank you Jake.

Review 34 (2023-08-09 - Rating: 4)
We always have a ridiculous amount of trouble getting the Main Street team to answer our maintenance requests but today we had Jake help us from their team and he was great. Once I got sent his contact info I texted Jake to check in about a time to visit and he was able to come in 30 mins. He was kind and fixed our sink super quickly. He understood it can be difficult to get in touch with Main Street so he said we could contact him directly in the future if necessary.

Review 35 (2023-05-05 - Rating: 5)
My request for maintenance was handled in a timely manner and the technician Oscar was very professional and knowledgeable. He knew exactly what the problem was and easily fixed the problem for us without interrupting our schedule. We greatly appreciated his services and confident in his abilities.

Review 36 (2024-03-13 - Rating: 5)
I had a great experience ,Jake was amazing! He was very prompt and explained everything in detail. Five stars for the courteous and professionalism manner in how my issue was handled.

Review 37 (2024-02-08 - Rating: 5)
All the maintenance work that Rick did looks great! He was fast, effective and friendly! We are grateful to have a property management company that cares!

Review 38 (2024-03-11 - Rating: 5)
Cory is a huge asset to the MSR maintenance team. He goes above & beyond, offering advice and tips on how to make our renter lives easier. He is thorough and efficient when fixing anything big or small. Having a reliable maintenance person is one of the reasons why we continue to rent with MSR.

Review 39 (2024-02-06 - Rating: 5)
Rick is the best thing since sliced bread! Hes really nice and came in and fixed everything super quick! Is extremely knowledgeable as well, he gave me some great tips :)

Review 40 (2024-08-12 - Rating: 5)
Rick was fantastic. Timely and full of helpful advise. Problem was fixed quickly and we were both back on our way.

Review 41 (2024-03-13 - Rating: 5)
Jake has been our primary maintenance guy for the majority of our time with Mainstreet Renewal and he has always done a great job. Jake always makes himself available on weekends and after hours with any concerns we have. Thanks Jake!

Review 42 (2023-08-08 - Rating: 5)
Oscar was great! He replied quickly and was astute with all our needs. Our main issue was the HVAC system but Oscar stayed and made sure there were no other issues with the home! He was amazing.

Review 43 (2021-02-12 - Rating: 5)
Oscar was amazing!! He made sure to call me before and after he completed the work. He was extremely nice and professional. By far the best person I’ve spoken to and with at the company thus far. He is the first person to make my move not as stressful as it had been. I hope that if I have any other issues, they send him out to help. He truly deserves more than the 5 stars we are able to give!!

Review 44 (2024-01-17 - Rating: 5)
The work request for fixing a dishwasher leak was addressed and fixed within 48 hours. The maintenance technician was knowledgable and worked efficeintly, fixing the leak within 30 minutes after arrival. Well done!

Review 45 (2023-05-26 - Rating: 5)
So for things have been great. Questions get answered in a timely manner, repairs as well. Yesterdays tech, Oscar made sure to call me to verify everything he would be looking at as well answering additional questions I had. All my concerns were taken care of same day. It’s been a great experience all around.

Review 46 (2024-11-01 - Rating: 5)
Tyler responded and did a great job to our upstairs bathroom. Thanks again.

Review 47 (2019-07-29 - Rating: 5)
We moved to Texas in March and had problems looking for a house everywhere we went. We saw then applied for a home Main Street Renewal had posted and we were moved in by the end of the week. The people you meet here are absolutely amazing! They are patient, they work with you through any problem and always have your best interests at heart. Monica had sent us our lease within 5 days of us viewing and applying for the house. Michelle walked us through everything we needed to know. She always helps us with any issues we have as far as helping us learn how to make our payments, walking us through all the paperwork and even a bit of small talk here and there to help us both get through our working day. When you get approved through Main Street Renewal you also get a 30 day check in. This is when they come and take care of anything that needs to be fixed. Jeff is the manager for the maintenance department and is always a pleasure speaking with. He is very kind, patient and willing to work with your schedule. He has his maintenance technicians call you after theyve completed everything and let you know what was done to your home, youre never kept in the dark! Meeting these lovely people have given me hope that there is still goodness in this world. If you need a home and want people who are kind, funny and extraordinary at what they do then this is the place for you!! I love you all and thank you for everything!!

Review 48 (2023-11-06 - Rating: 5)
Rick is always helpful. He always take care of any issue I may have and gives advice on maintaining the property. If Rick comes by, it will get fixed the right way, the first time, all the time.

Review 49 (2024-06-11 - Rating: 5)
Rick did an excellent job with the hvac repairs. He even took the time to show me the proper way to check for blockages in the line. He is respectful, timely, and communication was great. Thanks Rick!

Review 50 (2019-06-21 - Rating: 4)
I have been a renter under this company for a little less than a year. Although I have experienced my share of issues with them, I do want to leave a positive review for one person in particular. Rick works the maintenance side of the company and does a fantastic job. Everytime he shows up, I know the job is going to get done right. He always seems to be in good spirits and talks me through what he is doing. He also is very respecting of my home. I was meaning to post this after his first visit, but he definitely earned it this time.Id like to also add William the move-out coordinator. He is very respectful and made himself available for my last minute changes. He was punctual and was very informative.

Review 51 (2023-10-19 - Rating: 5)
They are a very easy company to work with. This will be my second home with this company. They value all of their residents here. Renting the 2nd property was a very streamlined process and they had me approved in less than 24 hours. I couldn’t ask for more from a leasing company. I would definitely refer them to my family and friends.

Review 52 (2024-06-27 - Rating: 5)
My AC broke and Mainstreet sent Rick out the next day. He showed up on time and had the AC working very quickly. Rick even put some weather stripping on the dog door to make it more efficient. Rick is the man!

Review 53 (2024-08-05 - Rating: 5)
Rick, the maintenance guy who came out today, could not have been nicer or more professional. He went above and beyond to make sure my concerns were addressed and fixed! Rick is awesome!

Review 54 (2020-08-15 - Rating: 5)
So far so good considering everything is online and through phone calls. It was a little complicated when the non local reps help but Monica has been great and straight forward. We’ve put in work orders that got fixed within a few days so that was great considering these previous comments. Our family loves our new home. It’s a great start for us. Hoping it stays like this since we plan on releasing already. Thanks to the local office staff and maintenance. Pest control as well. We are comfortable. Thank you

Review 55 (2024-08-12 - Rating: 5)
Great service. Very professional and courteous. Technician Rick was very knowledgeable , courteous, prompt. Would recommend him to anyone needing services.

Review 56 (2024-09-12 - Rating: 5)
Rick was amazing! So friendly and got the job done!

Review 57 (2020-08-24 - Rating: 5)
I sent in a work order and got a email the following day. The service tech who was scheduled to come out got in contact with me to go over some questions he had about the work request I submitted. He was very attentive and made sure he understood everything I had concerns about. He followed up with me after the work was completed to let me know what was done. Oscar is very professional and I hope we get him again if I have any future work requests.

Review 58 (2023-05-04 - Rating: 5)
Oscar came out and was even able to come out a day before our original date. He got all our issues done very quickly. Still reached out and let me know everything was completed and if we needed anything just to reach out again.

Review 59 (2022-03-15 - Rating: 5)
Ive been with Main Street Renewal going on years. We absolutely love the property we rent, love the neighborhood and neighbors!Main street is also very helpful when it comes to customer service. The staff is always polite and ready to help. Theyve definitely helped me out in certain situations, like during covid Theyve were very understanding and willing to help. I definitely recommend main street, you wont regret your decision to rent with them. And again the staff is amazing!

Review 60 (2024-03-23 - Rating: 5)
Victor helped me out really well! I told him what the problem was and he right away got to it, and fixed everything! Great service! Would recommend him!

Review 61 (2023-05-19 - Rating: 5)
Oscar was very prompt and friendly. He made sure to check all issues and have them corrected. His professionalism was A plus and I appreciate that bc sometimes people feeling don’t care. I’d recommend him to anyone needing help that has a home with Main Street. Thanks again Oscar

Review 62 (2021-05-18 - Rating: 4)
Rick is the absolute best part of this company! He comes and fixes more than one issue at a time! I have had so many problems with this company since living here, he has been the silver lining of being with this company.if it weren’t for him, things simply would not get done. Thank you for being so awesome and helpful Rick! We really appreciate all your work!

Review 63 (2024-06-11 - Rating: 5)
Rick is soooo attentive and he listens and tries his best to adhere to my concerns and comments. I love working with him!!

Review 64 (2023-08-03 - Rating: 5)
Oscar exemplifies what a Mainstrewt Renewal employee should be. Extremely courteous, professional and always willing to support and assist felow employees. He was one of my biggest supporters and was always there to motivate or help me. He is an excellent maintenance lead that strives to give customers nothing Iess than the value they deserve. He truly shines for both external and internal customers!!

Review 65 (2020-01-11 - Rating: 5)
Main Street Renewal has been such a blessing!!!Rental home has been gorgeously redone...however the house is NOT where this company ultimately shines...its all about the customer service!!This has been a 5star experience....from Carol(so informative and patient...answered EVERY question I had)...Monica (equally helpful and incredibly responsive)....and finally Michelle (the final guru in this process...genuine and detailed w/info).The process to apply is straightforward and easy. The communication was fast and stream-lined.Professional and thoughtful....Im looking forward to a great experience....thank you Main Street Renewal!!!

Review 66 (2021-06-25 - Rating: 5)
Rick was super efficient with the repairs and empathetic to the fact that we had just moved in and experienced a few issues.Separate time Oscar came and was also efficient and empathetic. Took the time to go above and beyond to clean the AC unit and help hold it over til an HVaC company could come out. Impressed with both of the maintenance thus far.

Review 67 (2023-09-20 - Rating: 5)
Rick was very helpful and took care of our maintenance request quickly and efficiently. I was not available during the time frame the maintenance request was put, but he was nice enough to come back during a time I was available.

Review 68 (2022-06-17 - Rating: 5)
Oscar did a fantastic job as always with our maintenance repairs. He was on schedule and made the repairs quickly. He left the space clean and was very courteous and helpful. We appreciate the great job he does!

Review 69 (2024-06-21 - Rating: 5)
Cant appreciate Mr Rick enough. Appreciate the call prior to arriving as im a overnight nurse and was resting. Very thorough in communication. Thank you for all you do.

Review 70 (2023-08-08 - Rating: 5)
THIS REVIEW IS SPECIFICALLY FOR RICK GERACI WITH MSRENEWAL MAINTENANCE TEAM.Sending a special thank you for coming out and going out of your way to help me with my ac filters. You were super professional and helpful you went out of your way on your lunch break to go find me an ac filter to fit in my unit and new vents... Rick even got me an extra filter.... Im forever grateful to RICK GERACI. THANK YOU SO MUCH I APPRECIATE YOU FOR SPENDING YOU AFTERNOON HELPING ME WITH MY AIR CONDITIONING UNIT 💪🏽💯❤️🙏🏽GOD BLESS YOU

Review 71 (2020-10-09 - Rating: 5)
Oscar was very professional, kind, friendly and very helpful person. He called ahead of time and let me know he will be at the address in 20 minutes, and was right on time. He knows his work very well and was very generous to ask if there was anything else needed to be fixed. We need more workers like him.Thanks Oscar! My daughter and I appreciate your professionalism.

Review 72 (2022-06-23 - Rating: 5)
I am happy to update my review to a 5. What started out a little rough at move in has been handled in a professional and timely manner. Things happen, it is how a company responds that counts the most.The staff was attentive to our concerns and did a very good job at helping come up with solutions.Highly Recommended.

Review 73 (2023-04-20 - Rating: 5)
We are appreciative of the maintenance team here! Every time we’ve had any issues, they’ve came quickly and helped solved it. Can not thank Oscar enough for all he has done for us in the short time we have been here thus far.

Review 74 (2020-09-10 - Rating: 5)
Rick did an awesome job and was very knowledgeable and did a very professional job. Im military and have dealt with a large number of maintecnance issues throughout my career. No one has come close with his attention to detail and doing the job right rather than a cheap quick fix.

Review 75 (2024-05-10 - Rating: 5)
Rick was absolutely fantastic…was super friendly…and complete our request quickly .definitely a great ambassador for Maint St!

Review 76 (2021-11-09 - Rating: 5)
Although I waited almost 2 months for my stovetop to get replaced a 2nd time in less then a 6 month period. But Jason was awesome came in and got it done quickly. He always does a great job in ensuring tenant is good. Oscar is also great in following up with updates. The office personnel needs to step it up tho.

Review 77 (2021-06-25 - Rating: 5)
I have been a renter for 13 years and have had some rough Handymen in that time. I am so thankful Mainstreet Renewal sent out Rick Geraci for me today! Our garbage disposal wasnt working and it didnt even take him even five minutes to know what was wrong with it. He immediately let me know what was wrong with it, walked me through how he was going to fix it, what I can do in the future to fix and assess the problem myself, and even some ways to prevent it! So thankful for his thorough expertise. Hope to see him again some day when Im in a pickle (but hopefully not anytime soon).

Review 78 (2024-02-06 - Rating: 5)
Cory did a great job!He even completed a maintenance request that was skipped by another technician. 5 stars!

Review 79 (2024-09-18 - Rating: 5)
Cory Kereckler was great. Very professional and neat work.

Review 80 (2019-05-30 - Rating: 5)
Ive had no problems with this company. Placed a work order and was quickly serviced and the maintenance guy named Rick was very professional and answered all the questions I had in regards to my work order. Every time I wrote an Email or called Ive always been able to speak to a live person and have never gotten the run around or anything bad like that.

Review 81 (2024-03-22 - Rating: 5)
My experience with Main Street has been outstanding! Special thanks to Victor for his knowledge and dependability! He is a true asset!

Review 82 (2019-07-11 - Rating: 5)
Rick with maintenance is amazing and was quick to get my work order done. Very satisfied with his work.Mainstreet office staff monica and Michelle were very kind and helpful and were with me every step of they way to get me and my family into a beautiful home that had everything we needed. Ive already recommended several friends that are looking for a home.

Review 83 (2020-08-19 - Rating: 5)
Rick is an amazing worker and Handyman . Main Street renewel is fortunate to have him though they themselves are not great with scheduling, responding, or organized around residents service requests! It did take over 3 weeks to get Rick to come yet he is awesome. Ask for Rick if you can! He goes above and Beyond to ensure you are taken care of and comfortable!Thank you so much Rick!!

Review 84 (2020-10-22 - Rating: 5)
Im not sure why there are so many negative reviews on this page. Im glad I did not follow what other people said and let it effect my views on applying to rent a home from MS Renewal. I have had no issues with them and started renting in Nov of 2018, my husband and I have filled out about 6 maintenance requests since moving in and they have answered right away and fixed our problems within the same week of filling out the requests. The Company itself has been great. My family and I are currently downsizing homes and the company we went through this time has been terrible and charging an arm and a leg just to rent a home. I am so upset we couldnt find a one story with ms renewal so that we couldve stayed with them. Nothing but great things to say about them and the 2 YEARS WE RENTED FROM THEM.

Review 85 (2020-08-10 - Rating: 5)
From start to finish was a fantastic and very professional experience! Was able to visit rental properties by ourself without a realtor present at all times. Every step of the process was easy and flawless. They even have an App that you can make your payments, request repairs and participate in community events. Every home visited was immaculate. Definitely recommend and will myself recommend to anyone I know looking for a new rental home. Thanks Main Street. Well now I’d like to add that the actual move in experience is not as fantastic or professional and is still continuing to be a nightmare. Have had a plumbing issue since day 1 (4/16) and is still not resolved. I’m paying for a 2 1/2 bath and due to the plumbing myself and 2 roommates have been sharing 1 shower still to date. No one will call to speak to me directly even after several email requests. So frustrating.

Review 86 (2023-06-02 - Rating: 5)
Oscar from the maintenance department has been AWESOME! Any request has been handled quickly and professionally and super friendly. Went out of his way to help when we needed him !

Review 87 (2020-08-01 - Rating: 5)
I Googled MSR to get the number so we can call about our A/C and saw there were negative reviews that make no sense to me because our experience has been great. So, I thought I would write a review myself just to let yall know that weve had nothing but great experiences with MSR. Weve been in our house over 2 years and we will renew our lease when the time comes because: they ARE VERY responsive, they get someone out to fix things quick, and the quality of house that we have for this area for the money is great. When we first moved in, the old dishwasher didnt wash or rinse nicely so they replaced it with a new one within days. When we have had issues with electrical outlets they came out right away. When we had A/C issues, they sent someone out right away. Now, that issue took a very long time to fix but it wasnt because they didnt send anyone out. It was an unusual issue that would seem to be fixed but then would mess up again. When we called and said hey we went without proper A/C and Heat for a few good months because of this issue guess what? They refunded a good portion of our rent for those months. Cant complain there. Currently we have a side of the fence that is falling down. The guy came out and guess what? They volunteered to go ahead and fix up the other side of the fence too because its starting to lean a bit, too. My husband and I have had nightmare landlords and Main Street Renewal has been the exact opposite. Even getting the house was easy. We didnt even have to meet with anyone. WE were able to view the house and do everything via phone and internet for a truly fair and equal experience. No one was judging us by our appearance or anything other than our financial ability to pay the rent. We love Main Street Renewal Im finding it a bit hard to believe some of the negative reviews Im seeing are real.

Review 88 (2018-12-12 - Rating: 5)
I have had a good experience with them. Michele in the office was really sweet and was happy to help us out with what she could when we had an issue with my bank making a mistake. I didn’t feel like I needed to over explain myself to be understood. I can be a hard to deal with person in a lot of ways but I didn’t need to get ugly. Which helps me sleep better. I’ve dealt with terrible situations involving rental companies in the past but this is far from the worst.

Review 89 (2023-05-19 - Rating: 5)
My technician Oscar was amazing!! He was on time, knowledgeable, and friendly. He went above and beyond to make sure my issue was addressed. Thank you so much!!!

Review 90 (2023-08-08 - Rating: 5)
I had a maintenance request and I had a great person his name was jake he came to do one thing and I told him my other situation, and he took care of it with no problem. He fixed it for me thank you very much Jake

Review 91 (2019-07-05 - Rating: 5)
Ms. Michele and Jeff are excellent representations of Main Street Renewal! I have been residing at my home for almost 3 years and anytime that I have any questions or concerns they take care of everything that I need with no hesitation thats why I continue to reside here! They make my experience of being with Main Street exceptional and I thank them for that! They are overall wonderful and always get the job done. If I could live here forever I would! I love it here!

Review 92 (2019-07-23 - Rating: 5)
Just moved into our new home. The application process was super easy. Monica was awesome with communication throughout the process. Michelle is fantastic at the front desk. The communication from this team is great so far. I look forward to this next year renting from them 😊

Review 93 (2024-01-11 - Rating: 5)
Mr Rick is great! He takes his time to see what the problem is and make sure it is completely taken care of. He is awesome!

Review 94 (2022-06-24 - Rating: 5)
MSR scheduling is very easy and sends out maintenance in a fair amount of time. Jake is personable and gets the work done in a timely manner. I am very much pleased with the service rendered to me. Greatly appreciated.

Review 95 (2021-02-02 - Rating: 5)
We had a maintenance issue with the house. However the service that we received was positive and efficient. IFM was sent to repair the issue which was absolutely professional, precise and quickly fixed the issue. I was highly pleased with IFM and the service that we received. The issue has been resolved in a timely manner and I couldn’t be more satisfied. Excellent customer service!

Review 96 (2019-07-20 - Rating: 5)
Ive had a good experience with MSR. A couple of weeks after moving into one of their managed properties, my air conditioning went out over the weekend. Within hours of submitting the maintenance request, they had a technician out to fix the problem (clogged drainage pipe). I submitted additional work orders within the first 30 days of moving in to fix some warped drawers and other minor issues in the house. They were flexible in scheduling a time with me to come out, fixed the drawers, and assisted with the other minor issues. The house is functional and cozy.Please note, MSR requires property owner approval for bigger fixes, such as new kitchen cabinets, which this house is close to needing. I expect that most owners, mine included, will not approve a fix until absolutely necessary.I am happy with MSRs responsiveness to issues and how they have treated me; I have had nothing but a positive experience with them.

Review 97 (2019-09-15 - Rating: 5)
This rental company has been great! The woman Michelle that we work was super kind when we went in initially. She also has given us a few follow up calls since we moved in to make sure all is well.

Review 98 (2023-03-24 - Rating: 5)
Well I rented a home from Main Street Renewal and I am please to say I love this house it has everything I want. I love the area and the neighbors around me couldnt be happier. Also they so prompt to answer my work order as soon as possible. Just want to thank the maintenance people and staff people on promptly answering to whatever needs to be fixed.

Review 99 (2023-09-01 - Rating: 5)
Renting from Main Street Renewal and couldn’t be happier! The property is beautiful, touring was so easy, and our agent Madison was the best. Super helpful and very friendly staff. Thank you guys!

Review 100 (2020-09-30 - Rating: 5)
The Maintenance man RICK was great !!! He fixed The electrical problem and also fix other things around the house. I have had a horrible experience with other maintenance men where main street just sends somebody out and just looks at the problem and never fixes it . I am so glad that They sent Rick ! He was very professional and knew what he was doing.

Review 101 (2019-12-19 - Rating: 5)
Getting started on a lease with Main Street was great. Loved the self show capability as I had a hard time scheduling showings with other companies. Also fell victim to a rental scam and had I not seen the rental scam stickers on some Main Street properties I would have lost a lot of money to a scammer! Applying was easy and fast. Overall very pleased and so excited to become a Main Street resident!!

Review 102 (2023-10-21 - Rating: 5)
Mister Rick Geraci did an amazing job with maintenance at the residence. Thank you so much!!! Highly recommend him to get the job done.

Review 103 (2023-08-07 - Rating: 5)
Jake is the absolute best!! He helped me when I was locked out of my house on a Saturday night and saved me from having to call a locksmith. I appreciate you Jake!