HomeRiver Group Dallas Fort Worth Property Management

Located in Houston, Texas

Address: 6404 International Pkwy Ste 2010, Plano, TX 75093, United States

Phone: +1 214-903-4663

Rating: 3.2

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-01-23 - Rating: 5)
Sapphire Plumbing was the contractor that was sent out for this repair for an outside water faucet that had a leak from the freeze. They are very good the repairman was friendly and knowledgeable and made quick work if the repair. He was very thorough to ensure there was nothing else leaking. Great service from HomeRiver and a very good contractor in Sapphire.

Review 2 (2025-02-05 - Rating: 4)
John Ayson was super helpful answering all my questions... and friendly as well.But... I think the Home River Group needs better procedures in place for exceptions (extenuating circumstances). I mean not everyone fits perfectly in a box and they should be better able to accommodate that! Great tenants shouldnt be judged or discouraged without all the facts

Review 3 (2025-02-19 - Rating: 5)
Shaira Soto was so professional and nice in letting us know about a recent landscaping violation at our house. We got the work completed in a timely manner and Ms. Soto confirmed our proof of compliance was received. Thank you very much Ms. Soto!

Review 4 (2025-02-27 - Rating: 5)
As a tenant, and active real estate agent, Im happy to give HomeRiver Group DFW my highest recommendation. Chandler McCain and his team are true professionals. Timely communication on important matters and very results oriented. Chandler and his team know how to make things work best for the tenant and fast. Please consider HRG for your future property management company.

Review 5 (2024-11-22 - Rating: 5)
I cant say enough great things about this management company. Always prompt with issues within the home and extremely helpful. Jennifer Kennedy is the absolute best! She came through during an emergency situation and helped every step of the way with nothing but extreme kindness. Thank you so much for being a great company to help with leasing needs and other things along the way.

Review 6 (2025-02-25 - Rating: 5)
Shaira Soto, Representative at Home River Group has been very helpful on making sure we get documentation signed in a timely manner. Keeping us informed via communication through calls and emails! Thank you Shaira!

Review 7 (2025-01-17 - Rating: 5)
Kent Harvey Godin. Thank you for waiving the late fee. We have been tenants for almost 11yrs and have never been late but because of the hurricane we were set back financially. Thank you much for working with us. Its very much appreciated

Review 8 (2025-01-13 - Rating: 5)
Very kind and understanding. Most of all wished me well in my journey. We don’t have very many people who know the value of quality customer service, I hope she is appreciated and recognized as exceptional

Review 9 (2024-11-08 - Rating: 5)
HomeRiver Group has been God send! Prompt communication on maintenance, customer service is wonderful, the home is beautifully maintained; Anthony Mason is easy to each and always professional. Would rate higher if I could! Highly recommend!

Review 10 (2024-10-15 - Rating: 5)
Chandler from Home River! What a man. I want to thank you personally for being a great property manager! Yours is one of two names I have seen as being great on the google reviews. You’ve been attentive, patient, and understanding since we moved in. Fixed the microwave. Fixed the sprinklers. Trimmed the tree up so the grass could get some light. All within hours of a request being put in!!! Awesome job!-Sundial Dr

Review 11 (2024-09-23 - Rating: 5)
Home River group was fantastic to deal with….Extremely professional and efficient. Jennifer Kennedy was the representative who took the time to understand all of our needs and was very responsive and professional.. Will highly recommend her and Home River Group.

Review 12 (2025-02-04 - Rating: 5)
Miss Ashley was very helpful to let us know that something was wrong with the portal. She said she would tried to reach out to me before the end of the day to let me know an update if it’s fixed thank you so much, Mr. Taylor

Review 13 (2023-06-06 - Rating: 5)
Had a bit of a traumatic experience moving to San Antonio. We were moving from very far away. We showed up and the home was in bad shape. Some homeless setup camp literally in the front porch, someone stole the mailbox. Trash in many places. Our car got broken into overnight. and we could not live there due to safety concerns with a family. Lori was very kind and helpful to us and got us into a brand new home in a much better area. And really helped us out with everything! Thank you Lori Turner. See before and after photos.

Review 14 (2025-01-17 - Rating: 5)
Home River Group has always been responsive to our needs/concerns. They do a great job taking care of their tenants.

Review 15 (2025-02-03 - Rating: 5)
John Ayson was very kind and respectful. I felt very satisfied with the customer service provided to me. I am pleased to be associated with Home River.

Review 16 (2025-02-19 - Rating: 5)
My experience was amazing. Elliah Maala was great. She handled my issue in a graceful manner. Thank you again Elliah

Review 17 (2024-11-25 - Rating: 5)
Jennifer Kennedy at HomeRiver Group was awesome! She did a great job and went above beyond for us. I high recommend HomeRover Group, this company ROCKS!

Review 18 (2025-01-14 - Rating: 5)
Mannex Austria is an excellent resource to the team. As a tenant, it was pleasant to speak to him and he helped me. I appreciated the help and kindness.

Review 19 (2024-11-24 - Rating: 5)
Jennifer Kennedy at HomeRiver Group provided outstanding service. This company has been so helpful and supportive to our needs. Thank you for all you do!

Review 20 (2025-02-06 - Rating: 5)
I had called about issues with payment and our resident portal and Elliah Maala was great! She was kind and very helpful! She helped me with the issue I was having and was very professional. I also had to write a review because we have had such a great experience with HomeRiver group! Darla has been such a big help with any questions we have with our renewal, she responds very quickly, and everyone we have ever spoken to at her office has been nothing but kind to us! We can’t wait to renew and make this our home again for the next couple of years! We were in an apartment prior to this and the management was not great making the experience bad for us and HomeRiver group truly changed my opinion on renting they really are a fantastic company with great staff!

Review 21 (2024-09-30 - Rating: 5)
Thank you so much Jennifer Kennedy at HomeRiver Group . You have made the situation with our HOA so much easier to manage. I cant thank you enough for all your hard work and follow though. If I could give you 10 stars , I would.

Review 22 (2024-11-25 - Rating: 5)
Jennifer Kennedy, from Home River Group, provided me with excellent friendly Service and with such knowledge! I highly recommend this Company for their outstanding Customer Service.

Review 23 (2024-09-19 - Rating: 5)
HomeRiver manages multiple of our properties in the DFW area. We love working with them and our property managers (Shonta) are very responsive, knowledgeable, and helpful. Thanks for giving us some peace of mind.

Review 24 (2024-10-06 - Rating: 5)
I always have a great experience as they are prompt and very profession. Kudos for coming out and getting my tree trimmed very efficiently, I cannot thank you enough :)

Review 25 (2025-02-26 - Rating: 5)
Elliah was great, answered my question and helped sort through info needed for an new applicant.

Review 26 (2024-09-30 - Rating: 5)
Jennifer Kennedy is the best ! She always answers my questions and helps me resolve issues quickly. She never fails to get back to me right away. Thank you Jennifer Kennedy and HomeRiver Group !

Review 27 (2025-01-28 - Rating: 5)
Great Service! John helped me and was able to answer all of my questions clearly. He was very easy to understand, and was very polite!

Review 28 (2025-02-25 - Rating: 5)
I am so pleased with Home River Group. They are always prompt in taking care of repairs. I have always been provided with courteous and professional vendors. REGGIEMEA was so pleasant!

Review 29 (2025-02-13 - Rating: 5)
Ellie’s Malala was superb at her job. She help me to get the right information that I needed to apply for a rental property

Review 30 (2024-06-25 - Rating: 5)
I’ve had a horrid experience with Home River since the day I moved in.However, thankfully, prior to move in, I was fortunate enough to come into contact with Alissa Winnett who oversees the Dallas/Fort Worth properties. She has been a GOD SEND!Although I reside at a property in Mabank, TX which she does not oversee, she continuously steps in and is timely in her response and issues are handled within a matter of days.Time and time again, Home River has failed to upkeep our property and handle maintenance issues in a timely manner. Often times, it’s pure negligence regarding our units and property with often times, issues not being addressed at all.Had I not been fortunate to have came into contact with Alissa Winnett prior to move in, many of the issues that were remedied would have not been addressed nor taken care of.I’ve had neighbors with maintenance issues in which were not resolved. Once I reached out to her, with no questions asked, these issues were taken care of.Often times when dealing with property management here, we have to go around in circles with no resolution which is extremely frustrating.I am so grateful for Alissa and her willingness to step in when our own management fails us.Please give this woman a raise for she goes out of her way to oversee other properties and gets the job done!

Review 31 (2025-02-06 - Rating: 5)
Great service from Mr Acibar in helping me get the application for my future home! His kindness and help rescheduling my tour is greatly appreciated!

Review 32 (2025-01-31 - Rating: 5)
Clyne Oman was a first rate helper to get me a pdf of my owner statement from 2024, she gets a five out of five rating

Review 33 (2024-02-16 - Rating: 5)
Although it took some time to receive my new dishwasher as the owner chose to have it shipped and arrived with no notice which was very frustrating as I had no idea they were coming and did not know where to have them leave it, it’s a better dishwasher which is appreciated. The contractor used was professional, on time, thorough and careful to clean up after my dishwasher change and even took the time to explain the faucet leak to me. Highly recommend this contractor.

Review 34 (2024-08-08 - Rating: 5)
Same day response to come fix our AC. We have two very small children and appreciated their speediness after our home temp was >84°. I always appreciate great maintenance staffing.

Review 35 (2024-03-11 - Rating: 5)
HomeRiver has been great to work with. Over the past 2 years my property manager (Darla) has been very quick to respond to any needs and facilitate any correspondence with the home owner. Theyve been responsive and helpful with any/all maintenance needs. Would use again.

Review 36 (2024-06-14 - Rating: 5)
When a business is consistently helpful, I am always happy to laud their good work. HomeRiver Group has provided efficient property management, and I am especially pleased with the follow-up and advisement of their property manager, Shonta Odum. Her tenant move-out survey assessment and follow-up are exceptional. Ms. Odums documentation captures with visuals repair needs that prevent owner inconvenience with on-site visits. Her ability to put herself in the owners shoes speaks to her thoroughness in oversight provided for a property.

Review 37 (2025-01-27 - Rating: 5)
Plumbing work is A1 terrific!!! I am very appreciative of the effort as well as the final result!!!Thanks for the support!!!!

Review 38 (2024-11-11 - Rating: 5)
I highly recommend them for work in the future. They were very professional and the work was completed very quickly. The house looks great.

Review 39 (2025-01-31 - Rating: 5)
Ashley Rabelas did a amazing job insisting me today. She helped me with everything I needed plus some. THANK YOU

Review 40 (2025-02-19 - Rating: 5)
Customer service is very helpful and patient! Thank you Shaira Soto for your time.

Review 41 (2023-11-19 - Rating: 4)
My partner and I rented a townhouse in Irving, TX, for 2 years through HomeRiver. Overall, our experience was good. Over the course of our lease, we had several maintenance issues, which we felt were addressed in a timely and professional manner.Moving out was another story altogether.We had made several attempts to be sent a renewal offer but the Property Manager (PM) failed to respond to our requests. After we moved, a large sum of money was kept from our security deposit for giving notice beyond the terms of our lease. I had documentation of our attempts to contact the PM and sent them to HomeRiver.While our emails were answered, there didnt seem to be a resolution to our dispute; that is until Darla Lovett contacted me.As soon as I received her first email, I realized that Darla was really interested in our problem and she took the time to investigate the issue. Darla was very approachable and resolved our dispute very quickly, professionally and to our advantage.Overall, I will give HomeRiver 4 stars but if I could, I would give Darla 5+ stars. Our only regret from renting with HomeRiver is that Darla wasnt our PM sooner. Keep up the good work, Darla.Best regards,Paul & Sina

Review 42 (2025-02-18 - Rating: 5)
I was happy with Reggiemea! She was very patiently and friendly

Review 43 (2023-10-04 - Rating: 5)
I cannot say enough good things about Charlotte Taylor, the property manager at Home River Group. Our experience with her went above and beyond our expectations.On a scorching hot weekend, our air conditioning system unexpectedly broke down, leaving our family, including a loved one who relies on oxygen, in a dire situation. We reached out to The Home River Group after hours’ support, hoping for some help, and she came through for us in a way that was truly remarkable.Charlotte immediately sprang into action and arranged for an after-hours AC repair service to come to our home. The technician had to return for a second visit, but Charlotte was right there every step of the way, ensuring that our AC was up and running as quickly as possible. Her dedication to resolving our issue promptly and efficiently was outstanding.What sets Charlotte apart is her genuine care and concern for her tenants. She not only prioritized our comfort and well-being but also followed up to make sure the issue was completely resolved. In a world where good customer service can be hard to come by, Charlottes dedication and professionalism truly shine.In our opinion, Charlotte Taylor is the epitome of a fantastic property manager, and we are incredibly grateful to have her overseeing our property. If youre looking for someone who goes above and beyond to take care of their tenants, look no further than Charlotte at Home River Group. She is undoubtedly the best in the business, and we highly recommend her to anyone in need of property management services. Thank you, Charlotte, for your exceptional support during a challenging time!

Review 44 (2025-02-28 - Rating: 5)
Ashley was very helpful in answering my questions and assisting in issues I was having with my account.

Review 45 (2024-09-26 - Rating: 5)
Jennifer Kennedy with HomeRiver Group was so helpful during my move in . Everything went great! I highly recommend them . Thank you again !

Review 46 (2025-01-29 - Rating: 5)
Clyde Oman was very helpful and did her best to address my issue with logging into the portal.

Review 47 (2024-09-28 - Rating: 5)
Jennifer Kennedy did a fantastic job helping me get my registration resolved! Thank you so much home river group!

Review 48 (2025-01-18 - Rating: 5)
The employee was very helpful, courteous prompt.They came when they said they were going to and he stayed until he completed the job

Review 49 (2024-09-27 - Rating: 5)
I was so impressed with the assistance of Chandler McCain with my repair needs for my property. He was always available.

Review 50 (2023-09-28 - Rating: 5)
I recently had the pleasure to work with property manager Charlotte Taylor to perform an inspection on one of my properties. My assigned property manager was unavailable due to a family issue and Charlotte stepped in as a backup. Charlottes inspection report and pix were extremely detailed and exceeded all my expectations. Thank you Charlotte for a job well done!

Review 51 (2023-05-19 - Rating: 4)
Updated review: I stand corrected, I read the renewal lease wrong. Overall they were decent in the end. I received 95% of my deposit back which I think is excellent. They also reimburse me for the air filters. This is why I increased my stars. If I decide to move back in a house I will consider one of their rental properties. The reason I will not give 5 stars is it took awhile to get my blinds installed in the home.I cant believe that Home Rivers increase my renewal lease by $360 but the new tenants will get the house for $120 less. I have never been late nor have they had any issues with me beside they were charging me for air filters there never replaced. I had to go out and buy them. On the other hand, they took 6 months to repair simple things that bring the house up to code to rent. I also had to clean the carpet and repair other things but I never complained. I guess now I will not get my deposit back. I will follow up after I move out and post pictures. #goodtenant

Review 52 (2024-11-25 - Rating: 5)
I would highly recommend this company for their work. Special thanks to Miss Kennedy for her promptness and help in assisting.

Review 53 (2024-09-27 - Rating: 5)
Ive been with them since 2001 and they are always on top of things with very friendly, caring and responsible managers.

Review 54 (2024-09-18 - Rating: 5)
Chandler McCain was very helpful with my AC repair he not only answered the phone and responded immediately his vendor repaired the issue the next day. Thanks!!!

Review 55 (2025-02-18 - Rating: 5)
Clyne Oman was very helpful and polite she helped me with all my questions

Review 56 (2025-02-11 - Rating: 5)
John Ayson was a fantastic help. John completed everything I was worried about. Was a great help.

Review 57 (2025-02-14 - Rating: 5)
Clyne Oman was very helpful. She answered my questions, and provided informations that I needed.

Review 58 (2025-01-08 - Rating: 5)
The agent I spoke to was professional, honest and took the time to research my issue.

Review 59 (2023-10-31 - Rating: 5)
Our opinion of HomeRiver Group is improving with time. They have become more responsive and service tickets are handled more quickly. Thanks a bunch to Charlotte Taylor - she is very quick to respond and gives good information related to every request.We appreciate her so much!

Review 60 (2023-11-14 - Rating: 5)
When I first rented my house, my property manager contact, Kelly Corbin, was HORRIBLE! I could NEVER get a hold of her. She NEVER answered my emails and/or texts messages and she seemed disinterested in anything I had concerns about. When I got my new property manager Charlotte (Charlie) Taylor, this was DEFINITELY a breath of fresh air. No matter when I called, Charlie would listen to me, seemed VERY interested in anything that concerned me and worked diligently to find a solution to a problem. Charlie followed up via email, phone calls and/or texts just to make sure that I was happy with the results received and to further ask if I had any other questions.

Review 61 (2025-02-14 - Rating: 5)
Spoke Reggiemea she did an amazing job with helping me and very professional. Thank You

Review 62 (2023-03-09 - Rating: 5)
5 Star Review! I have lived in our rental property for almost 2 years. Last year, our AC went out, I opened a ticket, and I immediately received a response from Ray and Mark. They made a next available appointment with the AC company (it was a unit still under warranty, so I did have to wait a day), but their actions spoke louder than words. This year, during the windstorm we recently had, our poor fence fell. I opened another meld and immediately received a message from Mark. I gathered my neighbors contact information, and luckily, they are awesome neighbors and were headed to the hardware store to get the materials and fix the fence themselves. Mark immediately contacted my neighbor to split the cost. HomeRiver Group lives up to their commitment to serving their tenants and making the little inconveniences as stress-free as possible!

Review 63 (2024-09-30 - Rating: 5)
Great service. Pleasure doing business here. Thank you Jennifer Kennedy and HomeRiver Group for always providing prompt and courteous service.

Review 64 (2023-08-04 - Rating: 5)
I have been renting a property from Home River Group for many years, and never had an issue getting repairs done. My property manager Anthony Mason is always very responsive and quick to assign vendors regardless of the issue, anything from plumbing, to A/C, to garage door, to new roof, and even upgraded flooring! Thank you Anthony for advocating for me as the tenant and getting repairs assigned and done so quickly!

Review 65 (2025-01-24 - Rating: 5)
It was a pleasure speaking with Veronica Gravidez who was able to assist me with my questions. Thank You Veronica

Review 66 (2023-05-18 - Rating: 5)
In the world of property management, Ray Wright at Home River stands unparalleled. My experience with him has been nothing short of exceptional. His professionalism and knowledge of the Texas market is impressive, but what sets him apart is his dedication to his clients.Ray is refreshingly attentive and responsive. Whether its a simple query or a complex issue, his responses are always swift and helpful, reflecting his deep understanding of the business. He effortlessly navigates the challenges of managing multiple single-family residences, always prioritizing my best interests as an owner.What I appreciate most about Ray is his foresight. He not only responds to situations as they arise but anticipates potential hurdles and proactively addresses them. This level of diligence has saved me countless headaches and has resulted in successful, stress-free property management.In Ray, you will find more than a property manager; youll discover a partner who genuinely cares for your investment as if it were his own. His unwavering commitment and exceptional service are why I trust him with my properties, and why I can confidently recommend him to others.In a market as demanding as Texas, Ray Wright at Home River is the ally every property owner needs.

Review 67 (2025-02-26 - Rating: 5)
Arvin Acibar Helped me with all of my questions. very nice and helpful

Review 68 (2025-02-27 - Rating: 5)
ELLIAH MAALA was the best and she helped so much!

Review 69 (2025-01-27 - Rating: 5)
The response was immediate. The actual work was a process only because of the different approvals that had to be done.

Review 70 (2020-12-14 - Rating: 5)
I have had the pleasure of working with a property advisor by the name of Sean Bottoms. He is a phenomenal individual. He is courteous, professional and timely. My twin sister and I recently moved into a rental property and he made the process smooth for us. Every time we had a question he was quick to answer it for us. His customer service is impeccable and I know for a fact that hes a great asset to Property Frameworks. Quality customer service can be hard to come by nowadays. However, Sean has done nothing but prove that a positive attitude and a willingness to help and assist can go a long way when it comes to providing customer service. Thank you for the service you provide Sean. You are representing this company very well!

Review 71 (2023-09-25 - Rating: 5)
Homeriver group is an excellent management company. I remember moving in 2 years ago and when my lease came up to expire I jumped on the opportunity. Whenever I have an issue need someone to fix something they send only professionals. The staff is great. Charlotte Taylor assist me with the process and it was easy peasy

Review 72 (2020-07-15 - Rating: 5)
Ive rented a home from Property Frameworks for more than two years, and Im completely satisfied. The company has a great online portal for residents where I can pay my rent and make service requests. When I do have a service request, I always get a lightening-fast response. The property manager makes regular inspections to be sure the property is in good shape (protecting the owners interests) and is great about sharing communication between me and the property owner as well. Ive had shady, horrible landlords before, and this company is the exact opposite - great, professional, and responsive.

Review 73 (2020-11-17 - Rating: 5)
Property Frameworks is typically very responsive and gets repairs done quickly. We only had one negative experience when it took them two weeks to get our electrical issues repaired and half the apartment didnt have electricity. All of our other issues have been addressed within a day or two. The property manager Trung is extremely helpful and responsive! The contractors have all been very experienced, completed jobs quickly, and were easy to schedule with.

Review 74 (2025-01-16 - Rating: 5)
Jm Ayson Was very helpful and made feel comfortable talking with him about my home

Review 75 (2020-12-01 - Rating: 4)
Update...its been almost 4 years...so far I havent had any problems. My property Derek and leasing manager Debbie great! They address all of our concerns promptly! I would recommend them to anyone.I have leased from Property Frameworks for one year I decided to renew for another year because overall this is a good company. They have been honest and most repairs are made in a timely fashion. If I decide to move next year, I would lease from them again.

Review 76 (2017-10-07 - Rating: 5)
I was very nervous to rent through a property management company for the first time, but Property Frameworks has been exceptional!! We have lived here for 3 months and in that time have needed our microwave replaced, kitchen faucet replaced, a sprinkler fixed, the hot water heaters heating element replaced and some missing roof shingles replaced. Any request weve ever made has been answered within 48 hours and the repairs were always scheduled to be completed within a very short amount of time. Any time Ive talked to an associate on the phone they have been very polite, courteous and professional. I have also been able to get a hold of our property manager by phone whenever Ive needed to. I am so relieved that this has not become anywhere near one of the horror stories I had read with other companies before we moved to TX. From my personal experience - I would rent through them again!

Review 77 (2023-06-23 - Rating: 5)
I rate HomeRiver Group Dallas Fort Worth Property Management 5-star. It is convenient to make my monthly rent payment via their on-line payment system. I have the best property manager. She resolves any issues with care, understanding, and in a swift manner. All of their staff are top notch. The maintenance and other companies contracted with them are very courteous and professional as well as competent in what they do.

Review 78 (2019-01-28 - Rating: 5)
Submitted a $100 non-refundable application to be considered for a Property Frameworks rental. Met all requirements for the apartment in Pittsburgh, PA. The apartment is not ready for move in, there are damages on the door so that it doesnt close properly, and it still needs a small amount of touching up in general (still a nice place). Naturally, the representative that showed us the apartment said moving in March 1st wouldnt be an issue since the place needed a bit of work. Yesterday, was contacted by an underwriter and told if I cannot move in earlier than March 1st, that I would likely no longer be considered for the apartment?I cant get in touch with anyone at Property Frameworks. Looped extensions, voicemails, no answers. Ive called about 5 times today, its a bit frustrating at this point.I havent even moved in yet, honestly, I feel like it might be better to stay away from this kind of management if this is the standard they set.UPDATE:This issue was resolved very professionally. The staff did get in touch with me, apologize for everything and ask for the underwriters information to follow up. The same day, I was able to end up securing the property on the agreed price on the agreed move in date and overall Im satisfied with the experience. Seems like it was just a miscommunication, but we got it resolved.Excited to move in and enjoy this sweet little rental (honestly a steal for the location and price).

Review 79 (2022-07-30 - Rating: 5)
Ray Wright does a great job managing the home I’m renting. Their properties are well kept/managed and in my opinion their rents are reasonable for what you get. I’ve rarely had a problem, but any time I’ve had to call Ray, he always returns my call-the same day, gets what I need done quickly and then makes a follow up call a few days later. Customer service like this is hard to find these days, but Ray obviously knows the value of it! He gets and deserves 5 Stars in my book! 😀

Review 80 (2019-08-11 - Rating: 5)
We just finished a 4 yr stay in a house managed by Property Frameworks. When we first moved in, another company was managing our property, but when PF took over the customer service difference was night and day!!! Their entire staff were dedicated to open lines of communication, and making sure if we had any issues they were addressed promptly.The tenant portal is efficient, the staff was always courteous and prompt to respond to emails, and they never seemed to be annoyed by our calls or questions.The icing on the cake was when we moved out. We had an opportunity that required us to move out of state and break our lease 3 months early. I explained the situation and talked over our options with their staff. They immediately got the house back on the market for us and helped get the house rented to a new tenant in less than 30 days. By helping us get a new tenant in, it saved us THOUSANDS by not having to pay on 2 houses for the last 2 months, and they even waived the re-letting fees for breaking the lease early since it was already re-rented.Overall, our experience with them was better than any other property management company weve ever dealt with. If you treat them with respect and courtesy, they will give it back ten fold!

Review 81 (2023-05-22 - Rating: 5)
My interactions with Home River leasing group has been outstanding. We have been leasing one of their properties for 12 years and they are very helpful anytime we have an issue. They respond to repair requests and emails quickly. Darla Lovett is our new leasing agent and she is very professional and respectful.

Review 82 (2024-09-26 - Rating: 5)
My Property Manager Chandler assisted with our A/C repair. It got fixed that day. Thank you Chandler.

Review 83 (2019-05-17 - Rating: 5)
Highly recommend, if you want peace of mind. We are out of state and our team at Property Frameworks have been managing multiple properties for us in Lewisville for many years. They have helped us many times, when we needed major equipment replaced in our units, by getting quotes, etc. They make sure our units are well maintained and issues are resolved quickly. They keep our rents in Market range. Their tenant recommendations have been excellent, but it is still our decision to make. Honestly they do their homework and we have had great tenants. Nice to be kept in the loop on all the transactions that related to our rental units.

Review 84 (2024-05-28 - Rating: 5)
We have been renting from HomeRiver Group in DFW for 6 years and I cannot say enough great things about them. We recently had an air condition outage on a Friday. They responded immediately and had their AC folks on site a few hours later. The repair was fairly substantial. The blower motor and fan had to be replaced. The work was completed the next day. The AC company was on time and professional. Chandler at HomeRiver Group reached out to me after to make sure everything went well. Five stars!

Review 85 (2024-09-27 - Rating: 5)
Home river group was amazing....Jennifer Kennedy was a pleasure to deal with.....she was knowledgeable and professional

Review 86 (2024-01-08 - Rating: 5)
Even though Holly Gillespie was sick she still helped us with the one problem we had with the home we were moving into. Everything was smooth on the move in day as far as getting the keys. We did our part and Holly did hers. We hope to stay for a long time.

Review 87 (2023-11-09 - Rating: 5)
This team managed a property for me for a number of years. They have always been professional and prompt. Special call out to Darla Lovett who is just fantastic to work with. Consistent, on time, and on budget with clear communication throughout the process.

Review 88 (2020-08-04 - Rating: 5)
My wife and I have entered our 3rd Lease agreement with a house that Property Frameworks manages. The professionalism shown by their property management staff has been outstanding. It is more than worth me taking the time to share with them my overall satisfaction with their promptness to each of our business relationships. Their staff are professional and courteous. There is also an ease of communications with them based on the ease of use of their electronic support systems. However, if we have ever had a need to speak more directly with them, direct phone contacts have always been responded to promptly.The nature of these specialized services, and follow up allows me to RATE OUR RELATIONSHIP with them at 5 STARS!

Review 89 (2022-02-22 - Rating: 5)
I have only good things to say about HomeRiver Group. They managed my property for many years. Jered Monroe was the person managing my property. I have only good things to say: He was very communicative, always helpful and understanding, quick to report. He was great to work with. I certainly recommend this management company for anyone who is looking for solid management and peace of mind.

Review 90 (2023-02-14 - Rating: 5)
Move in was GREAT!!!! EVERYTHING was clean and brand new. Staff is friendly and quick to respond and willing to help.Only 2 concerns:1.Wish I had more help with the warranty on the fridge because the fridge company gives me the run around with repairs. If yall could call them and help me out a bit thatd be great2. There seems to be a little confusion upon money orders are they only to be mailed or can they be dropped off in the office or drop box?Other than that Elijah gives you a rate you 5 stars 🤩🤩🤩🤩🤩

Review 91 (2024-09-18 - Rating: 5)
Fantastic experience with Chandler McCain, he’s always on top of everything and I always felt like a priority.

Review 92 (2020-06-16 - Rating: 5)
I’m a tenant and I have a great property manager! He’s very quick to address any issues that arise. My latest incident was a leaking water heater. I put in my work order on Sunday afternoon, was contacted within a couple of hours that a repair request had been issued and the repair people contacted me promptly. The water heater was replacement was complete before 3pm on Monday. The service was super fast!

Review 93 (2021-06-01 - Rating: 5)
Have had our property managed by this company for about 6 years and they have always done a great job. Anthony Mason is our property manager and everything is handled professionally and quickly from repairs while tenant occupied to preparation and turn around between tenants. I can about two things above all as an owner. The house is well maintained and the renters are taken care of. This has always been the case. I would recommend Anthony and this team above all others.

Review 94 (2023-09-26 - Rating: 5)
Im giving 5 stars for Charlie Taylor. She is personable and professional. She listens and works with you. She is like a breath of fresh air. I recently had a air condition issue. I called serveral times was given wrong #s, told I had to wait for owner approval. I finally was given Charlie!s correct#. It took one call to her and she immediately reached out and got the ball rolling. I have many health issues and cant been in heat. They couldnt reach the owner so she made a executive decision and got the ball rolling. I have been a tenant for 11years+ and been through several mgrs and I have to say Im looking forward to working with her. Hopefully her Amazing customer service skills will be rewarded.