Goodwin & Company

Located in Houston, Texas

Address: 11950 Jollyville Rd, Austin, TX 78759, United States

Phone: +1 512-502-7500

Rating: 4.4

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-10-24 - Rating: 5)
I had the most wonderful customer Service experience with Rafael Paz. He was tentative and empathetic. He took his time to listen and provide me with the information I needed to reconcile an issue I was having with my dues. I always appreciate that kind of service thank you Rafael Paz

Review 2 (2025-02-17 - Rating: 5)
Carlos Pinilla a customer care specialist from Goodwin & Company has been extremely helpful in regards to my case. He has followed up with me and checked in. I am extremely thankful for his help in this matter. He was respectful, knowledgeable and kind. Thank you Mr. Pinilla for your help. God bless you.

Review 3 (2025-02-28 - Rating: 5)
Jay Pee provided wonderful customer service today when I called in for assistance. He was very patient and walked me through the process of creating an online account to pay my homeowners association. I was worried I was taking too much time and he assured me it was not a problem, he was more than willing to assist me. I am thankful I got Jay Pee on the call, I took care of what I needed and he provided excellent customer service.

Review 4 (2025-02-26 - Rating: 5)
Mark Jaypee was amazing to work with and very helpful. He fixed a problem on my account that I had had for a month with no hassles. He worked quickly, was efficient, and very helpful. Im very happy with his customer service.

Review 5 (2025-02-24 - Rating: 5)
JAYPEE helped with a payment issue and was, above all very courteous and patient with me in resolving the issue. He listens to the caller and made sure I knew how to navigate in the Town Square app. It was nice to have a human voice and not a automatedone. Thanks again for helping me .

Review 6 (2025-02-18 - Rating: 5)
The lady helping us, Ms. Clarissa was very efficient and professional. She took the trouble and time to investigate a complicated issue, then called us back and explained clearly, and thus actually saved us from making an incorrect extra payment. Very polite, too.

Review 7 (2025-02-19 - Rating: 5)
I had the pleasure of being assisted by Jefrey, and I must say, the experience exceeded all my expectations! From the moment our interaction began, they were professional, patient, and incredibly helpful. They took the time to truly understand my concern and provided a solution quickly and efficiently.What stood out the most was their friendly and empathetic approach. They went above and beyond to ensure that I felt valued as a customer, keeping me informed at every step and making the entire process seamless. It’s rare to come across such dedicated and customer-focused service, and Jefrey deserves all the recognition for their hard work and commitment.Thank you, Jefrey, for making this such a positive experience! Your efforts did not go unnoticed, and I truly appreciate the exceptional service.

Review 8 (2025-02-08 - Rating: 5)
I was able to get my issue with Bill Pay for condo assn issues resolved with customer service employee Jonathan Casiple. He is professional, most efficient and knowledgeable in these matters. He is truly an asset for your company!

Review 9 (2025-01-29 - Rating: 5)
The customer service agent I spoke with regarding my concerns was amazing. Her name is Clarissa Cardones. She provided me with valuable information that I needed to address some property issues. She handled the conversation quite professionally.

Review 10 (2025-02-04 - Rating: 5)
Mark was awesome. He quickly answered my questions about the timing of the payment and put me at ease it would be take out on the correct date. He was very friendly and helpful. I appreciated good customer service.

Review 11 (2025-02-14 - Rating: 5)
Working with Rynzyl today was such a wonderful experience. I was able to ask for clarification on any item I did not understand. Thankful I had a person who was patient and did everything possible to give me confidence on what I was requested to do. Thank you again for meeting my needs.

Review 12 (2025-01-30 - Rating: 5)
Called them for help with my account since it was the first time trying to access it and Mr. Jaypee was very helpful in getting me the information I need to access it! Took less then 10 minutes! If I have any questions regarding my account in the future I feel confident in Goodwin & Companys Customer Service to help me out.

Review 13 (2025-02-20 - Rating: 5)
I want to thank Airo from customer service for his excellent help today. He helped us with our HOA balance details, setting up townsquare and provided additional guidance. I truly appreciated his efforts and it provides a positive outlook for Goodwin & Company.Thank you.

Review 14 (2025-01-13 - Rating: 5)
I had a great experience with Goodwin and Company, especially with Jhon Carlo. She provided quick responses to all my questions and ensured I received the statement promptly via email. Highly professional and efficient service!

Review 15 (2025-01-10 - Rating: 5)
Jhon Carlo Monleon, a customer care specialist for Goodwin & Company, provided exceptional assistance with my account. From the moment we connected, I was impressed by her courteous demeanor and professional attitude. She took the time to genuinely listen to my concerns, demonstrating empathy for my needs and ensuring that all my questions were thoroughly answered. Her attentiveness and supportive approach made the entire experience smooth and comforting, leaving me with a sense of trust in the service provided.

Review 16 (2025-01-17 - Rating: 5)
Today I called with. The question about statement amount due and credit in account.After verifying my info, JC Monleon kindly explained to me the credit and outstanding due, confirming the total amount to be paid.I also mentioned about my email address changes and she advised me what needs to be done in order to update my account contacts.At the end of the call, I was very pleased with the level of help I received.

Review 17 (2025-01-24 - Rating: 5)
I called Goodwin & Company for help regarding my account and acquiring access to amenities. I talked to Jef and all of my questions were answered in a timely manner as well as assisting me with submitting the necessary form for amenity access. Excellent customer service!

Review 18 (2025-02-25 - Rating: 5)
I was having trouble setting up my account, and Customer Care Specialist Ralph Acallar really helped me. I’m not too savvy navigating websites, but he was friendly, patient, and guided me through.

Review 19 (2025-02-24 - Rating: 5)
Jefrey was awesome! She was very helpful and was extremely patient with me. She waited to be certain I received the emails she sent me and she helped me get back in to the Townsquare app. Jefrey is the perfect model of what customer service should be!! Thank you Ms. Jefrey!!!!

Review 20 (2025-02-04 - Rating: 5)
Mario Katalbas in customer service was so helpful to guide me in how my overpay on my HOA dues will be handled. He also sent me a copy of my statement and asked if I needed help to set up my draft. I had deleted it before but not before it was drafted the next day. I said I am good and setting up the new one now. Very helpful and friendly.

Review 21 (2025-02-03 - Rating: 5)
Very fair and courteous treatment by the representative. Also, the promised follow-up call did take place which I greatly appreciated. This showed professionalism. Jefs service was excellent 👍

Review 22 (2025-02-20 - Rating: 5)
I called customer service to help me set up my Town sq account.I spoke with Airo who was extremely helpful and sorted out my account promptly.Wished Id called customer service earlier!

Review 23 (2024-11-21 - Rating: 5)
I want to thank Christian Rey Babor, Customer Care Specialist at Goodwin & Company, for his excellent service. He helped me obtain an important letter I needed for a business transaction quickly and efficiently. Christian was not only professional and efficient but also demonstrated a genuine commitment to ensuring I received the document on time. His clear communication and quick follow-up made the entire process smooth and stress-free.Christian is both professional and responsive. He should be recognized for his dedication to the team.

Review 24 (2025-01-04 - Rating: 5)
In this day and age it seems great customer service is hard to come by. As a discrepancy on my HOA violation was issued and was never addressed, I was fortunate enough to have CLARISSA CARDONES call me back after an unacceptable long waiting time. She more then made up for the delay and mix up by personally handling our incorrect charges and kept in contact with me all the way through. She was kind, considerate and extremely helpful in correcting the error and including all the parties involved in our case. As mentioned its hard to find great customer service and if you all are fortunate enough to have Clarissa handle any service for you, you would agree. She has a distinguished quality to make you feel as if you are her only customer. Thankyou again Clarissa!!!

Review 25 (2024-12-31 - Rating: 5)
Christian Rey Babor was professional and helpful during my call. There was a wait time but I was able to use the callback feature to avoid staying on the line waiting for service. My questions were answered to my satisfaction. I got good customer service on this call.

Review 26 (2025-01-06 - Rating: 5)
KLAREE CASTRO was awesome. She quickly answered my questions about an overpayment and put me at ease that she would take care of the credit. She was very friendly and helpful. I appreciated good customer service.

Review 27 (2025-01-24 - Rating: 5)
I recently moved to new community. GoodWin is managing the community. I was helped by Clarissa. She answered all my questions and guided me through the process. She sounds very knowledgeable and skilled to help customers.

Review 28 (2024-12-27 - Rating: 5)
I rarely leave reviews or take a survey, but today was not the status quo. I had hung up my call after a longer than I wanted hold and leaving a message. Then my phone rang and it was a call from Goodwin. I revived a call back and very quickly. The caller identified herself as DEL. Del quickly gathered the facts for my questions and within moments I forgotten why I was angry in the first place. Sure there was a mistake with some billing that I didnt understand. Del was outstanding in hearing my concerns and quickly making things right by explaining where I missed something. She IS outstanding. And she is the reason that Goodwin still will get my accolades.

Review 29 (2024-12-03 - Rating: 5)
Submitting five stars for Clarissa Cardones in Goodwin Customer Service. I had called several in times that yielded nothing but frustration from the other Reps. Clarissa took the time and assisted on an issue that just needed a little diligence and the extra mile. She was extremely professional and Im very appreciative for her assistance and support.

Review 30 (2025-01-28 - Rating: 5)
My customer service representative was Airo and he was so helpful, professional and patient with me.I had made some mistakes in making my payments automatically withdrawn from my credit card. He stayed on line and helped me to the end. I was so worried but he helped me avoid more late payments. Thanks for Airo!!

Review 31 (2025-01-29 - Rating: 5)
Mark got me exactly what I needed, swiftly and accurately. Thats exactly what the customer wants. And then to get off the phone! You have a good, personable rep there!

Review 32 (2024-12-19 - Rating: 5)
I had to call twice. he first time, after 20 minuets waiting call (in the office hour time window) I had to hang up but the next day, it was connected immediately. Many thanks to CLARISSA CARDONES who help me setup the contact info as well as answering my questions.

Review 33 (2025-01-03 - Rating: 5)
Clarissa provided excellent customer service by promptly providing me with the most recent account statement. I didnt have to wait a week or more to receive it by postal service. It was instantly in my email inbox. Thank you, Clarissa!

Review 34 (2025-01-17 - Rating: 5)
Jefrey Ayungon , Customer Service, was extremely pleasant and helpful. He made everything very easy for me and walked me through every step. I wish all Customer Service employees were as fantastic as he was!!

Review 35 (2024-12-04 - Rating: 5)
Had a phone conversation this morning with Rafael Paz concerning my 2025 Association Fees. He was very polite and helpful. Took the time to walk me through the payment process. Thanks for a positive experience.

Review 36 (2025-01-16 - Rating: 5)
Jefrey Ayungon, thank you so much for helping me with the payment process! You were awesome—very clear, to the point, and incredibly patient throughout the call. Keep up your excellent work. Kudos to you! 😊

Review 37 (2025-01-09 - Rating: 5)
Lorena provided effective and timely advice on getting my issue resolved. Her friendly attitude made it easy to communicate with and to give me confidence in calling in the future.

Review 38 (2024-10-10 - Rating: 5)
Mary Gonzales was very helpful in assisting with my needs. She even went beyond my asking and offered to wait until I knew for sure with what I had and needed was for sure taken care of. Asked a couple of times after the situation was taken care of if I needed anything else. Such a pleasure to work with.

Review 39 (2025-01-24 - Rating: 5)
KLAREE CASTRO - It was a pleasure working with her. She understood my questions and concerns. Great customer service! Keep up the good work!

Review 40 (2024-11-14 - Rating: 5)
⭐️⭐️⭐️⭐️⭐️I had the pleasure of speaking with Erik, and I couldn’t be more impressed. He took my call promptly and was incredibly helpful, providing detailed information about the Texas Grand Ranch community. He asked insightful questions to truly understand what I was looking for, which made the conversation even more valuable.Anyone working with Erik is definitely in good hands — his professionalism and knowledge are top-notch! Highly recommended!

Review 41 (2024-12-04 - Rating: 5)
Clarissa assisted me with questions on my recent statement. She was very courteous and knowledgeable. Her assistance was so very helpful and a true blessing. Outstanding customer service.

Review 42 (2025-01-10 - Rating: 5)
Rafael Paz has resolved my concern in one phone call. He is patient listening my concern and reviewed my payment account. He is a good asset to your company,

Review 43 (2025-01-29 - Rating: 5)
I spoke to Jef Ayungon on 1/29/2025 in regard to my payment. He has excellent customer service skills! He is very knowledgeable and courteous. He was very patient with me in answering all my questions. You all need to be very nice to him because he is a valuable employee! Jef keep upon the great work! Youre awesome!!Satisfied customer,Cynthia Arispe

Review 44 (2024-12-16 - Rating: 5)
I spoke with Mona Aiuchi today and she was able to help me obtain the necessary documents very quickly. She was very kind and helpful. Her customer service is above 5 stars.

Review 45 (2024-10-31 - Rating: 5)
Loremon has been amazing in assisting me all the way throughout the process for more information about a violation notice I received.She made sure she followed up to ensure I have all the information I needed to better understand how to correct the issue. The service was outstanding and professional. Thank you for going above and beyond to assist me, Loremon. 😊🙏💪💯.

Review 46 (2025-01-08 - Rating: 5)
I recently contacted Goodwin to setup my account for paying the HOA dues for a property I own in TX and I was assisted by Clyde Prudente. He was very prompt in guiding me to the right portal, and stayed on the phone with me while I setup the payment process. He was thorough in explaining me the convenience fee that I was being charged (since using a third party portal) and provided an option where I would not incur the fee. I am appreciative of his patience and communication skills. Thx.

Review 47 (2025-01-16 - Rating: 5)
We recently moved to Texas from Louisiana and I contacted our HOA after we purchased our home in Bear Creek. Mark Jaypee promptly answered was very helpful and professional in looking up our account and emailing me the information I needed in our to pay our dues. He made the experience a pleasant one!

Review 48 (2024-12-13 - Rating: 5)
I unfortunately received a Compliance violation from my HOA. I reached out to the managing agent, Goodwin & Co. for clarification. I spoke to customer care specialist Loremon Antopina who was extremely kind and helpful. She was able to help me understand the problem and resolve the situation quickly. I appreciate the grace and proficiency she provided to me. Thank you Loremon and Goodwin & Co.

Review 49 (2025-02-07 - Rating: 5)
I called the customer service number and Christian Teneso answered. He quickly sent the documents I needed while we were still talking over the phone. I appreciate Christian’s efficiency and great customer service skills.

Review 50 (2025-01-30 - Rating: 5)
JAYPEE helped me with my questions and needs with both a late fee issue and sending me information on how to get my autopay updated and also helped me with resetting my password for my payment portal. Thank you for your time and excellent customer care!

Review 51 (2025-02-24 - Rating: 5)
So grateful to Christian Teneso for making it so simple and easy to receive the help I need. My calls are answered quickly and solutions are offered along with professionalism and kindess.

Review 52 (2025-01-23 - Rating: 5)
Maria Katalbas of Goodwin & Company patiently helped me get the COA payment information I needed to file my taxes, and then sent me copies of the statements for my records. Highly recommend their customer service.

Review 53 (2025-02-06 - Rating: 5)
Rynzyl is awesome. She was very very helpful over the phone. She listened and call me back as promised and got the situation taken care of. Thank you Rynzyl.

Review 54 (2025-01-14 - Rating: 5)
The customer service representative, CITAS SORIANO, gave me an excellent service. She was knowlegeable and patient with all my questions. She was able to help me with my account issue. SHES A KEEPER, AN ASSET TO YOUR COMPANY !!

Review 55 (2025-02-09 - Rating: 5)
I contacted the company to inquire about an unauthorized change on my account. I was lucky enough to get Jaypee on the phone. He listened to my concerns and was able to walk me through the process to resolve the issue. Im still not certain how the change occurred, but very thankful for the prompt resolution.

Review 56 (2025-01-07 - Rating: 5)
I had the pleasure of interacting with Jeffrey at Good Wnitex HOA, and I must say, she provided exceptional service. I requested my HOA statements, and Jeffrey promptly assisted me, ensuring I received the documents immediately. Her efficiency, professionalism, and friendly demeanor made the experience truly outstanding. I highly recommend Good Wnitex HOA and appreciate Jeffreys dedication to customer satisfaction.

Review 57 (2025-01-27 - Rating: 5)
Hello, JayPee was very helpful to me in clarifying the monthly amount that I owe and the date that the payment is due. For 1-2 months these changes have been very frustrating for me and my wife. I appreciate JayPees helping to get things squared away.

Review 58 (2025-01-15 - Rating: 5)
Jefrey Ayungon has been great assisting me with my HOA payment issues. She is patient and considerate, willing to listen to me and helping me waive my late payment issues. Thanks for her and I can sleep well tonight!

Review 59 (2024-09-19 - Rating: 5)
CLARISSA took my call/concern and handled it professionally and quickly to my satisfaction. I appreciated her excellent customer service. Extremely satisfied with how she followed up until the issue was resolved.

Review 60 (2025-02-17 - Rating: 5)
Dawn, the customer Service agent that assisted me was very pleasant, professional and knowledgeable on how to help me. So refreshing to have such a great customer service experience. Thank you Dawn!

Review 61 (2025-02-28 - Rating: 4)
Clyde Prudente was great with helping me try to understand the extra fees I’m being charged by Goodwin. He was very helpful.

Review 62 (2025-01-04 - Rating: 4)
Rynzyl Dawn was wonderful in assisting with payment. Thank you!Only reason i called was i could not log in TownSq app due to issues. Difference between 4 and 5 stars

Review 63 (2024-12-30 - Rating: 4)
Mona was very instrumental in helping me to get my invoice paid for my homeowners assessment. She was friendly, patient, and answered my questions to the best of her ability. Thank you Mona.

Review 64 (2024-12-23 - Rating: 5)
Airo Matillano was INCREDIBLE in helping me with my HOA frustrations. He is calm and went beyond my upset voice to help me with a better solution than any of the other agents had suggested. He used his brain and is very helpful. If all Goodwin agents were as good as him i would spend less time on the phone! thanks Airo!

Review 65 (2024-11-26 - Rating: 5)
Loremon Antopina was simply amazing! She was knowledgable, courteous, and very helpful. Loremon patiently helped me resolve several account problem, all the time patiently working through several obstacles with me. When I called customer service, I was slightly annoyed at the problem I had, but when I hung up I was a very satisfied customer. Thank you Loremon Antopina!

Review 66 (2025-01-31 - Rating: 5)
Jaypee gave me a pleasant experience with his friendly customer service! He was very helpful, patient and did his best to help me in any way he can. Thank you!

Review 67 (2025-01-23 - Rating: 5)
I can attest that Goodwin has top tier people on their Customer Service Team, Klaree Castro, is a prime example! Super knowledgeable and helpful, made my day. :)

Review 68 (2025-01-31 - Rating: 5)
Jefrey is outstanding employee with great customer service. she understands the importance of taking care of customers is number one in any business.

Review 69 (2024-12-31 - Rating: 5)
Jonathan Casiple was able to quickly resolve my account access issues and suggested next steps to resolve my pending fee. Great service!

Review 70 (2025-02-12 - Rating: 4)
I received a past due notice in the mail even though I mailed my payment four days before the deadline. I suggest that there should be a week or two grace period on payment that may be delayed by snail mail. Moreover, there should be a notice, if not already included on the invoice, that homeowners should mail their check far before the deadline to avoid past due fees and having to call to waive it.

Review 71 (2024-12-18 - Rating: 5)
When I had a problem with the online payment , Rael Paz helped me a lot. He listened to my issue carefully and checked it. He gave me the answer which I could understand. I appreciate his support.

Review 72 (2025-02-28 - Rating: 5)
Needed help with using the application, and came across Mark Jaypee who sorted me out, was extremely patient, and waited with me on the phone till the whole process went through. Very grateful!

Review 73 (2024-10-18 - Rating: 5)
I contacted Goodwin and Company for assistance regarding the TownSq app and my account. Del was not only very friendly and patient with me, but she was also very helpful and informative. Great experience!

Review 74 (2024-09-09 - Rating: 5)
Clarissa Cardones from Goodwin & Company did a wonderful job in assisting me today. She had a quick turnaround time to talk to their internal team and see what she can do on the requests which is not in her scope. Appreciate all the efforts she put in to talk to people.

Review 75 (2025-02-26 - Rating: 5)
Ralph very quickly helped me too, correct a payment and remove late fees that were caused because of a system error. Really appreciate it!

Review 76 (2025-01-30 - Rating: 5)
Had a great call with Rafael Paz where he was able to assist me very quickly with my account. This is how efficient all customer service calls need to be!

Review 77 (2025-01-21 - Rating: 5)
Mark Jaypee Libres was attentive and emailed me the forms to help us while we’re going through a medical and economic hardshipWe built this house and moved here in November of 1997.We love our home and neighbors. The last thing we want is to move from here. I hope you will understand. Thank and God Bless

Review 78 (2025-01-17 - Rating: 5)
I had an issue and needed a help. And Lorimon helped me solve the issue right away. She had a professional manner and skill. God bless!

Review 79 (2025-01-04 - Rating: 4)
Though a competent English speaker, pronunciation is heavily accented, rendering comprehension at times difficult. Suggest that his pace of speech be slowed to permit increased articulation and clarity of words. With considerable repetition, his assistance was eventually successful, for which he is to be commended.

Review 80 (2024-10-03 - Rating: 5)
The customer service representative, Jefrey, provided me excellent care. He went above the call of duty in resolving a bill payment error made by my online billing company. He demonstrated genuine concern, and a commitment to rectifying the situation. My online billing company refused to take any responsibility, although they made the error. I highly recommend that Jefrey is rewarded for his exceptional professionalism and customer care.

Review 81 (2025-01-24 - Rating: 5)
CLARISSA was great if clarifying the issue with my monthly statement and even processed a refund check. All within 5 mins.! Thanks Clarissa!

Review 82 (2024-12-16 - Rating: 5)
Christian Rey Babor, Excellent Customer Service Specialist, resolved my issue right away. Christian was very knowledgeable. His expertise and attention to detail was outstanding. Thank you!

Review 83 (2024-10-07 - Rating: 5)
James Gipulan Did A Terrific Job Of Representing Goodwin! Praise & A Raise For James! He Answered First Ring...On A Monday Morning! . With A Totally Gracious Manner! He Reassured Me That My Concern Would Be Immediately Addressed...He Gave Me Peace Of Mind.. And Thats Invaluable To A Homeowner! Please Give James Recognition For Creating What I Like To Call That Small Town Feel In A Big City. A+++++

Review 84 (2025-01-23 - Rating: 5)
I spoke with CLARISSA CARDONES regarding requesting an extension for repairs of damage to my mothers home caused by Hurricane Beryl. Clarissa was very kind and patient in helping with this matter. BIG thanks Clarissa!

Review 85 (2025-02-27 - Rating: 5)
CHRISTIAN TENESO was a very helpful and knowledgeable representative. I would highly recommend him to solve peoples problems.

Review 86 (2025-01-29 - Rating: 5)
I called today to update my late mothers account and JHON CARLO JC MONLEON assisted me. The support and service was excellent, I know just what to do going forward. Much appreciate!

Review 87 (2024-09-27 - Rating: 5)
Happy Friday Sep 27 2024 . Early this am customer service analyst Leo - Leonard Berte at Goodwin & Company provided efficient and first rate service instructing me on my billing inquiry. Thank you so much. Concise, courteous and exceptional follow up using email confirmation. If you need help ask for Leo!

Review 88 (2025-01-17 - Rating: 5)
I had a very good experience talking with a representative of the HOA. Jhon Carlo Monleon took the time to explain my many questions with the quarterly dues and their amounts. If youre lucky enough to get Jhon Carlo Monleon on the phone when you contact the HOA Im sure your answers will be solved as quickly and easily as mine.

Review 89 (2024-12-14 - Rating: 5)
We just switch HOA companies and I needed to get a copy of condo master policy for my mortgage co. Call and Clarrisa was very helpful. Email the paper work to me as I was on the phone.

Review 90 (2025-02-20 - Rating: 5)
Super understaffing and easy to work with. Lorena was very professional and helpful. I would highly recommend her.

Review 91 (2024-12-11 - Rating: 5)
Klaree Castro was extremely helpful in providing information regarding my unusual circumstance concerning my HOA payments. She provided suggestions as to how to best approach my payments. Klaree took time with explanations and provided clarification when needed.

Review 92 (2024-12-04 - Rating: 5)
Rafael Paz was extremely helpful and very knowledgeable on how to help me with my issue of setting up my HOA account. Amazing customer service! Extremely impressed!

Review 93 (2025-01-07 - Rating: 5)
Today I contacted one of the agents name is Clyde and he helped me to setup my account and explained how to pay the bill. He is really great and helpful person

Review 94 (2024-11-20 - Rating: 5)
Christian Rey B customer Rep was very informative. Advised me that my HOA had gone down to $347. He explained what was expected moving forward.Very kind.

Review 95 (2025-02-26 - Rating: 5)
My call with Lorena went amazing! She helped me very fast and made it easy!

Review 96 (2024-09-26 - Rating: 5)
CLARISSA CARDONES assisted me with my issue and was able to forward the information to the right person who would be able to address my issue. Clarissa was very professional, courteous and patient. Clarissa provided excellent customer service!

Review 97 (2024-12-16 - Rating: 5)
I would like to thank Rafael Paz for his assistance today. He was very kind, knowledgeable and patience!He was able to answer all of my questions with no hesitation.Thank you Rafael Paz!Happy Holidays

Review 98 (2024-09-24 - Rating: 5)
CLARISSA CARDONES Was very professional and soft tone of voice help me to how to file request a landscaping project for my yard since living in HOA neighborhood. I don’t have parent but CLARISSA never lost her professional manner and manage to help me understand her explanation and she made sure I received her email with not only link but explanation of step by step how to file. I’m glade she answered my call, I could make someone up set if it would’ve been Clarissa.

Review 99 (2025-02-05 - Rating: 5)
Goodwin and Company is very helpful and always there to help and listen to residents concern, CLYDE PRUDENTE is very understanding and listens to resident concerns and request and always makes sure he resolves the issues and requests in short time, I am very happy with the services of both Goodwin compant and Clyde.

Review 100 (2024-12-05 - Rating: 5)
I had the most wonderful customer Service experience with Rafael Paz today when I called to check my auto payment status. He checked my account and answered my question very professionally.

Review 101 (2024-12-31 - Rating: 5)
Raphael Paz was very patient and kind and resolved my issue and questions effectively. Thank you so much, Raphael! Have a happy New Year!

Review 102 (2025-01-06 - Rating: 5)
Christian Rey Babor assisted in my account complaint and provided excellent customer service in efficiently resolving the issue. He is an asset to your organization. Thank you Christian

Review 103 (2024-12-30 - Rating: 5)
Jef did a wonderful job helping me with my question regarding setting up my quarterly HOA payments. She was courteous and efficient. Thank you, Jef.

Review 104 (2024-12-30 - Rating: 5)
Del was so kind and explained everything to me clearly. They helped me figure out next steps and laughed with me; Del has a shining personality and made my experience great.

Review 105 (2025-01-08 - Rating: 5)
Clint Dawn Caras and Jonathan Casiple were very helpful in resolving my payment issue. Appreciate that they were friendly, attentive, and knowledgeable.

Review 106 (2025-02-10 - Rating: 5)
Called for amenity access key, Jef Ayungon raised a request, provided accurate details, and also helped to get access to town square app. Jef communication and customer handling exceptionally good. Providing 5 star rating.

Review 107 (2024-12-20 - Rating: 5)
Rafael Paz was very helpful today. Great service, walked me through changing my autopay via the payment site.

Review 108 (2025-01-22 - Rating: 5)
Thank you Clarissa Cardones for assisting me today!!!Your positive energy and great communication skills along with your timely follow up in calling me back with a property issue was greatly appreciated.

Review 109 (2025-01-21 - Rating: 5)
Jay Pee helped me today to get my payments straightened out. He was super helpful and patient. Thanks for your assistance today Jay Pee!!

Review 110 (2024-09-19 - Rating: 5)
Very happy with the customer service. Clarissa Cardones assisted me today with an issue related to a violation. The issue was resolved quickly and Im thankful for the support she provided.

Review 111 (2025-02-18 - Rating: 5)
Mark Jaype was wonderful in helping me make my payment on town square and very professional and kind.

Review 112 (2024-12-10 - Rating: 5)
The young man that assisted me over the phone, was very courteous, and really seemed to want to assist me with my concerns. I definitely received great customer service from Christisn Rey.

Review 113 (2025-02-04 - Rating: 5)
This post pertains to Jonathan Casiple who works in the customer service department at the J. B. Goodwin, condo property managers in Austin Texas. Every time I call J. B. Goodwin, I actually get to talk to a live person who is very professional, knowledgeable, courteous and respectful. One such person worth mentioning is Jonathan Casiple. My compliments to J.B. Goodwin and to Jonathan. Great job.

Review 114 (2025-01-29 - Rating: 5)
GREAT customer service, JAYPEE. was so polite and respectful he helped very fast and was able to get what I need with one shoe call.

Review 115 (2025-01-23 - Rating: 5)
I was sent to Rafael Paz to figure out my account due to my house being flooded . He was such a great help and relived a ton of bricks off my shoulders . Thank you Rafael !

Review 116 (2024-01-25 - Rating: 5)
I called the community manager after I closed on my brand new house build by Castle Rock Community Builders in Hickory Ridge Master Planned Subdivision in Elmendorf, TX 78112. I got a voicemail message to call Goodwin & Company customer service. Ms. Jay Ann D Librando provide outstanding customer service with getting me my account # and assessment/HOA dues. She also updated my account information with my email address and provided additional information to contact the community manager. This is my first experience with Goodwin & Company so looking forward to see how the other staffs perform their duties for Hickory Ridge Master Planned Subdivision in Elmendorf, TX. We have a luxury resort style recreational facilities such as lazy river/pool, sporting areas, dog parks, and hiking trails.

Review 117 (2024-12-18 - Rating: 5)
Mr. Rafael Paz took his time to assist me with my inquiry. He was very patient, kind and answered all of my questions. Thank you so much for all of your assistance. I truly appreciate it.

Review 118 (2025-01-30 - Rating: 5)
The customer representative was very helpful and walk me through the site. Great employee. Great Job Rafael Paz

Review 119 (2025-01-22 - Rating: 5)
Had an issue with a signature letter that Goodwin has a habit of sending out without any advanced notice, in which their possible system screwed up again by charging fees like always, but thats Goodwin Good thing iJHON CARLO JC MONLEON. Answered when I called and was very open minded with Goodwins mistake.... JC Did help very much with squaring away my request and Extra fees. JCs Patience & friendly personality help ease the issue. Thank you again JC for your help, too bad all employees at Goodwin dont have the same spirit as JC.

Review 120 (2025-01-24 - Rating: 5)
Clyde helped me to solve the issue in very professional way. He is very kind and helpful person. Thank you guys for your service.

Review 121 (2025-02-13 - Rating: 5)
Worked with Mark Jaypee Libres, Customer Care Specialist, at Goodwin&CO regarding a billing discrepancy. He was able to address my issue.

Review 122 (2025-01-01 - Rating: 5)
I received an excellent customer support from Goodwin & Company staff named Citas Soriano. Citas was very professional and well-spoken and highly conversant in addressing my questions. I am highly impressed by her knowledge and active listening skills. Thank you Citas!

Review 123 (2024-12-16 - Rating: 5)
CLINT DAWN CARAS at Goodwin & Company was very professional and pleasant to deal with when paying my HOA over the phone. I enjoyed doing business with Clint.

Review 124 (2025-02-13 - Rating: 5)
Had a billing issue for our HOA and Goodwin is the management firm. Dawn helped me with my issue — she was friendly, professional and followed thru with our problem until it was solved. Thank you Dawn

Review 125 (2025-02-11 - Rating: 5)
Clyde was wonderful, it was a great experience getting help from him! Walked me through everything with patience and clear direction.

Review 126 (2024-08-15 - Rating: 5)
Clarissa was fantastic with her assistance. I had called once and the person put me on hold for over 20 minutes because she couldnt do what I was asking or didnt know how and had to ask. Clarissa helped me with what I needed right away. She was very polite and efficient. I greatly appreciate her.

Review 127 (2025-01-09 - Rating: 5)
Klatee Castro helped me in a very professional and friendly manner. She’s very knowledgeable and assisted me with my questions on how to update my recurring payments.

Review 128 (2025-01-09 - Rating: 4)
Clarissa C. was a very kind, helpful customer representative. She helped when inspectors erroneously stated my home was in violation of HOA rules.

Review 129 (2024-12-24 - Rating: 4)
The curious use of (-) numbers to indicate an Overpaid balance was explained to me with patience and kindness. Why this is done that way is still different.

Review 130 (2024-10-02 - Rating: 5)
Christian Rey Babor was kind and patient as I addressed my concern. He professionally answered my questions and assured me that my account status. Then he added a cherry on top by complimenting me on how well I manage my account.Thanks Christian

Review 131 (2024-12-27 - Rating: 5)
Great customer service from Jefrey Ayungon! She was very helpful and resolved our billing issue quickly and efficiently.

Review 132 (2025-01-02 - Rating: 5)
The representative, Mona was great in assisting me with making my HOA payment for the year,Thank you Mona, you provided great customer service to me.

Review 133 (2025-01-17 - Rating: 5)
Clarissa Cardones has great communication skills. She is very professional and extremely helpful.

Review 134 (2025-02-17 - Rating: 5)
JEFREY WAS VERY HELPFUL TO ME AS A SENIOR CITIZEN, WITH ME ASKING A LOT OF QUESTIONS. SHE TOOK HER TIME TO ASSIST AND EXPLAIN TO ME. I PRAY EVERYONE ELSE THATS WORK THERE TAKE TIME WITH SENIOR CITIZEN LIKE JEFREY🙏😘🙌🙌🙌🙏

Review 135 (2025-02-18 - Rating: 5)
Customer Service Rep Genevy was very attentive and resolved my issue quickly.

Review 136 (2024-12-20 - Rating: 5)
Ai Del Mae Vaflor was very professional and courteous. I enjoyed talking to her and appreciate the help she gave me.

Review 137 (2025-02-06 - Rating: 5)
Rynzyl was great at helping me sort my account and billing issues! Very grateful for her help!

Review 138 (2024-11-21 - Rating: 5)
I needed and receive outstanding customer support from Claree Castro. She was kind, accommodating and very efficient.

Review 139 (2024-09-18 - Rating: 5)
I had an excellent experience with Rafael Paz! The staff was incredibly helpful, and the service was top-notch. Everything was handled professionally, and I was impressed with the quality and attention to detail.

Review 140 (2025-01-16 - Rating: 5)
I had a pleasure in speaking with Christian Rey Babor. His customer service was awesome, and he helped me with my issue.

Review 141 (2024-09-05 - Rating: 5)
Rynzyl Dawn was excellent and fixed a persistent problem I was experiencing.One of those frustrating situations where you can’t log in because you’re not recognized and can’t newly register because you already have a profile. Thanks again. 👍

Review 142 (2025-01-24 - Rating: 5)
Rafael Paz was very professional, and he made it very easy with step by step instructions to submit my payment.

Review 143 (2025-02-28 - Rating: 5)
Jeffrey was great and very helpful. Got my problem solved without any issues.

Review 144 (2025-01-24 - Rating: 5)
I made an error while making a payment. Jaypee was kind and patient. He explained everything well, and I was pleased with the solution.

Review 145 (2025-02-25 - Rating: 5)
Mark Jaypee Libres was very helpful with my needs, and did it in a timely manner. Thank you!

Review 146 (2024-09-30 - Rating: 5)
Christian Rey Babor patiently understood my request and said that he will email me the requested information. Very polite, humble and helpful in step by step process

Review 147 (2025-01-07 - Rating: 5)
Jeffrey was very helpful today. I was able to take care of my payment in a timely manner.

Review 148 (2025-02-10 - Rating: 5)
Jeff was helpful, she was able to process my payment and wave the late fee, lastly she was amasing, Goog job,

Review 149 (2025-02-17 - Rating: 5)
Jonathan Casiple did a terrific job in assisting in updating several account issues. Appreciate the help he provided.

Review 150 (2024-10-12 - Rating: 5)
Clint Dawn Caras helped me to navigate the Goodwin & Company website to reset auto pay to pay my HOA quarterly bill. He was patient, kind, considerate and helpful assisting me to accomplish this task.

Review 151 (2024-12-13 - Rating: 5)
CLARISSA CARDONESClarissa Cardones get a 5 star from me because she helped me a lot about our house situation especially contracting the manager of my neighborhood. 5 stars for Clarissa but overall 1 star to the manager because of not responding to the emails and calls.

Review 152 (2024-05-28 - Rating: 5)
I recently had the pleasure of speaking with Mona from Goodwin & Company on May 28, 2024, regarding my Quarterly Homeowners Assessments. From the moment she answered my call, I was impressed by her professionalism and warmth. Mona was incredibly knowledgeable and took the time to thoroughly explain every detail I needed to know. She patiently answered all my questions and made sure I felt completely confident about the assessment process.What stood out most was her exceptional customer service. Mona went above and beyond to ensure that my concerns were addressed promptly and efficiently. Her friendly demeanor and willingness to help truly made the experience a positive one. It’s rare to find such dedicated and compassionate individuals who genuinely care about their clients.Thank you, Mona, for your outstanding assistance. Goodwin & Company is lucky to have you on their team!

Review 153 (2025-02-06 - Rating: 5)
Rafael Paz was very helpful with questions regarding my account and payment options. Highly recommend.

Review 154 (2025-02-12 - Rating: 5)
Airo provided me with excellent customer service. He was friendly and thorough and answered all of my questions. Thank you Airo!

Review 155 (2025-01-31 - Rating: 5)
Thank you, Mona, for your knowledge and professionalism with my issues. It was a pleasant to speak with you and youve been really helpful. Thanks!

Review 156 (2025-02-18 - Rating: 5)
I spoke with dawn. She displayed exceptional customer service and was very helpful with my concerns.

Review 157 (2024-08-19 - Rating: 4)
Jay Ann Librando was super helpful when I called about a courtesy notice regarding a HOA violation. She was very courteous and resolved my issue very quickly. I have working with this company for more than a year and would definitely recommend it.

Review 158 (2024-12-19 - Rating: 5)
Christian Rey Babor was polite, knowledgeable, professional and patient. He explained how to resolve my issue in a way that was easy to understand. I appreciated his help very much.

Review 159 (2024-06-24 - Rating: 5)
I’m very pleased with service that Mercy has assist me with. She was very professional and helpful in the areas I needed. Also, with a quick response back, things were taken care of immediately. Thank you again, for the great service you provided Mercy. so glad that Goodwin & company has you as customer service support for home owners.

Review 160 (2025-02-05 - Rating: 5)
Jaypee was a great help and got me squared away and logged into TownSq so I could pay my HOA dues. Thanks for your kind help!

Review 161 (2025-02-17 - Rating: 5)
Clarissa Cardones helped me out by closing a violation notice from Goodwin and Company. She has been a great help!

Review 162 (2024-10-03 - Rating: 5)
Clint was very efficient and helpful. There was constant noise from the background, so I had to ask him to repeat information a few times. Suggest fixing the background noise problem.

Review 163 (2025-02-24 - Rating: 5)
Rafael Paz was a great help making my payment thank you.

Review 164 (2025-01-07 - Rating: 5)
I spoke with Rafael Paz, he was SUPER helpful and answered my question quickly and precisely. Excellent customer service.

Review 165 (2024-12-04 - Rating: 5)
Rafael Paz was a pleasure to work with. The call was answered promptly and took very little effort in completing my request.

Review 166 (2025-01-08 - Rating: 4)
Mr. Prudente was very helpful and polite. He was not able to answer my direct question but that was not for lack of trying as I dont think he had the information available to him.

Review 167 (2024-07-15 - Rating: 5)
Jay Ann,Thank you for your excellent, prompt service today. You took stress from me by helping me get an extension regarding my property. I can have a good day because you provided great customer service! It was a positive experience!Sincerely,Evelyn B.Customer

Review 168 (2025-02-25 - Rating: 5)
I called the customer service and spoke to Jaypee who was prompt and very helpful in sorting ut my issues.

Review 169 (2024-10-01 - Rating: 5)
The customer service I received from DEL was great! I was given all of the contact information that I needed to follow up on an ACC approval request! Thank you, DEL!

Review 170 (2025-01-24 - Rating: 5)
JayPee was helpful in answering my question about my HOA account and emailed proof over quickly that there was no problems with my account.

Review 171 (2025-01-20 - Rating: 5)
Nica, was very helpful and emailed the information I needed concerning the account balance. Also giving the contact number for compliance.

Review 172 (2025-01-02 - Rating: 5)
Jefrey was so helpful and about to answer all questions that took me days to figure out instantly and get everything sorted out. Keep it up guys.