FirstService Residential Austin

Photo of FirstService Residential Austin

Located in Houston, Texas

Address: 5316 West US-290 Service Road, Ste. 100, Austin, TX 78735

Phone: +1 512-266-6771

Rating: 4.4

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Property management company

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-08-19 - Rating: 5)

    Exceptional Service and Venue at the Paloma Lake HOA OfficeI recently worked with Brandon, Bobbie, and Krissie at our neighborhood HOA for an upcoming event, and I couldnt be more satisfied with the experience. I had some issues with the electronic payment process, but the team quickly offered a simple and effective solution. Brandon was particularly accommodating, inviting me to walk the payment into the office personally.During my visit, I was given the opportunity to tour the venue and take some photos, which was incredibly helpful. The entire team was knowledgeable and answered every question I had with confidence. Their attention to detail and commitment to customer service really stood out. If youre planning an event in the neighborhood, I highly recommend working with this HOA team. The venue is top-notch, and the service is even better!

  • Review 2 (2024-03-11 - Rating: 5)

    I love our Paloma Lake HOA, they always find the cutest ways to celebrate with the community! Great job to Krissy and her team with the Easter egg trail hunt. My family loved finding it and turning it in for the cutest Easter egg basket. Keep up the great work!

  • Review 3 (2024-10-24 - Rating: 5)

    Ive lived at Paloma Lake for the past nine years and have found it to be a really nice place to live. Beautiful, with a very friendly culture.Unlike a few other places Ive lived throughout my life, the HOA here has been quite good, I have to point out. Just the right amount of enforcement without ever becoming overbearing.In particular, Ive been quite pleased by the activities coordinators weve had. Krissie, the current person fulfilling that role, has done an excellent job, and deserves quite a bit of praise. Regularly scheduled community activities, all actually worth attending, some for the young and some for the adults alike. I just returned home from the Halloween-themed community happy hour, in fact!

  • Review 4 (2024-10-23 - Rating: 5)

    I always have a fantastic experience with Bobby, Krissie, and Patricia at Paloma Lake! They make the reservation process incredibly smooth and stress-free. Their team is professional, friendly, and really goes the extra mile to ensure everything is taken care of. Highly recommend them if you’re looking for a seamless and easy booking experience!

  • Review 5 (2025-02-27 - Rating: 5)

    Cole Emswiler and Alice Dalton were incredible to work with through my Architectural update process. They were kind, understanding and communicated quickly. Thankful for this team throughout this process!

  • Review 6 (2025-02-27 - Rating: 5)

    Responded quickly and professionally. They made the process of approval of my installation of solar panels run smoothly. Kala Heldoorn was very helpful in the architectural process.

  • Review 7 (2024-10-08 - Rating: 5)

    I wanted to take a moment to express my sincere gratitude for the help and support Courtney Turner provided during the process of adding my name to our property HOA account. She was not only professional but also incredibly efficient in guiding me through the necessary steps, making the entire process much smoother than I anticipated.Her attention to detail and prompt responses to my queries ensured that everything was handled swiftly and accurately. I truly appreciate her dedication and assistance

  • Review 8 (2024-09-30 - Rating: 5)

    I want to extend my gratitude to Bobby, Brandon, and Krissie for their exceptional assistance in reserving the amenity center at Paloma Lake HOA in Round Rock. They made the entire process seamless and hassle-free, going above and beyond to ensure everything was handled efficiently. Their professionalism, prompt responses, and friendly approach made me feel truly supported. Highly recommended for their outstanding service!

  • Review 9 (2025-02-04 - Rating: 5)

    I recently had to request for a basketball hoop in our driveway, my experience with firstService was exceptional. Kala Heldoorn was really diligent, prompt, and helpful with the entire process, and made our project a success. My daughter and I like to Thank Kala for her understanding and expedited assistance.Great experience!!!Naveed QamarReunion Ranch Austin

  • Review 10 (2024-12-02 - Rating: 5)

    In my experience, working with FirstService Residentials crew here in Austin has been as seamless as possible. Quick reviews of any architectural submittals, timely responses to questions, and willingness to understand the issue and resolve the concern.My most recent experience with Cole regarding a review for electrical modifications to my property went smoothly. It was approved within a few hours of submitting. He answered my questions quickly and communicated any requirements effectively.

  • Review 11 (2024-10-07 - Rating: 5)

    Working with the Paloma Lake Community was an excellent experience! Krissie was so organized and payment was received AHEAD of the event, which was very appreciated! I highly recommend working with these wonderful folks.

  • Review 12 (2025-02-28 - Rating: 5)

    Kala was awesome in assisting with getting around some portal issues and helping upload photos. Our project was quickly approved as a result!!

  • Review 13 (2024-08-06 - Rating: 5)

    I wanted to take a moment to express my sincere appreciation for the outstanding management and assistance provided at Paloma Lake Community Hall.The professionalism and dedication of your team have not gone unnoticed. Every event I have held at the community hall has been seamless and well-coordinated, thanks to your meticulous attention to detail and unwavering support.Additionally, the ambiance of the community hall is simply wonderful. The well-maintained facilities and welcoming environment have greatly contributed to the success of my events. It is truly a pleasure to host gatherings at Paloma Lake Community Hall, knowing that everything will be handled with utmost care and efficiency.Thank you once again for your exceptional service and the beautiful space you provide. Your efforts make a significant difference, and I am grateful for all that you do.

  • Review 14 (2024-10-08 - Rating: 5)

    Krissie Zeveckas and Bobby Garansuay at Paloma Lake have been AMAZING for this community! I’ve been a neighbor at Paloma Lake for almost 7 yrs and the amount of events they put together is unmatched, there is literally events every week in this neighborhood. Great opportunities to mingle and meet other neighbors! Love love Paloma Lake and the HOA team is one of the main reasons.

  • Review 15 (2025-01-27 - Rating: 5)

    I had difficulty getting approval from the architectural committee for what I consider a simple landscape project. I feel that the web site was not user friendly. Kala Heldroorn was tremendous help in getting a final approval for my project.

  • Review 16 (2024-08-20 - Rating: 5)

    I cannot say enough great things about working with First Service Paloma Lake Community. Bobby, Brandon and Krissie are always a pleasure to work with. Walking into their office is welcoming, informative and leaves you feeling like any issue (big or small) gets addressed with great professionalism. The three of them make a fantastic team.

  • Review 17 (2024-10-31 - Rating: 5)

    Amazing Staff! They always bring the community together with such thoughtful and fun ways. Bobby, Krissie, and Patricia at Paloma Lake are so professional, kind and absolutely wonderful!

  • Review 18 (2024-10-30 - Rating: 5)

    Krissie Zeveckas puts on wonderful events at Paloma lake round Rock. I recently attended the breast cancer awareness event which i thoroughly enjoyed and learned quite a bit! The Harpest was out of this world wonderful...I attended the Halloween pet event last night and it was wonderful. A big turnout. I brought my bearded dragon Phoenix and she was a hit among the kids and parents.. Thanks Krissie and everyone else that makes all the events a huge success.

  • Review 19 (2025-02-27 - Rating: 5)

    Project approval was fast and the portal was simple to use. Approval for some home exterior upgrades happened same day for this project and our last project 2 years ago.

  • Review 20 (2024-10-14 - Rating: 5)

    I had a complex billing issue to resolve and Courtney Turner helped me resolve my issues quickly and professionally. Courtney was very customer oriented and a pleasure to work with.. for anyone residing in the area she supports (Sendera) I highly recommend contacting Courtney for assistance… she’s very helpful.

  • Review 21 (2024-11-14 - Rating: 5)

    I had an opportunity to contact the Paloma Lake HOA to get clarification on their associations rules. Not only did we get answers to our questions the same day, someone answered the phone when we called. It was a refreshing experience to work with Bobby, the HOA Manager. Thank you for your timely response!

  • Review 22 (2025-02-06 - Rating: 5)

    Submitted two (2) requests in the last month for architecture review.Kala Heldoorn responded to my questions quickly and the whole process was easy and quick. Both were approved within days.Thank You

  • Review 23 (2024-10-08 - Rating: 5)

    I live in Paloma Lake. I know many show much displeasure having to live in an HOA. I understand, many HOAs are not desirable. But that has not been my experience living under Paloma Lakes HOA and staff. One of the things I do desire about HOAs (ones that are run well like Paloma Lakes) is that they and the neighbors maintain the community and make it a joy to live in (especially maintaining property values by not having rundown neighborhoods). Our HOA fees also, compared to many around us, are very reasonable. Paloma Lake is consistently maintaining and improving services without constantly making large HOA fee hikes like many HOAs do. They increase services while keeping down cost. It is a well run HOA. More recently when I encountered a problem with regards to an architectural modification application. I sought help and Krissie Zeveckas and Bobby Garansuay were wonderful. Both were very helpful ensuring I had easy access to what I needed and providing helpful guidance in what I didnt need to do (helped save me money on top of it). This is indicative of the quality and professionalism of the staff here. These two people like all the staff I have dealt with here are wonderful and is why I am taking time out to write this review and say thank-you. Thank you!

  • Review 24 (2024-09-19 - Rating: 5)

    I am pleased to post a positive review after working with Kala Heldoorn over the past two weeks to support our HOA approval application. Although the approval process can take up to 30 days, Kala took ownership, acting as a liaison between the architectural review board, our HOA community, and me. I received timely updates, requests for revisions, and ultimately a clear path to move forward without further delays.Kala thank you for your outstanding work. Thank you FirstService Residential for your support.

  • Review 25 (2024-10-08 - Rating: 5)

    My wife and I recently submitted an Architecture Request Form to add some landscaping to our front lawn. The request was reviewed/approved with 3 business days, which was AMAZING! First Residential is doing amazing things for our community......

  • Review 26 (2024-10-24 - Rating: 5)

    Krissie and the Paloma Lake management team is the best HOA Ive lived in. They are fair and fun! We have national ice cream day, play doh day, womens tea party, scavenger hunts, and monthly happy hours. Great appetizers and drinks, todays theme was Beetlejuice and Halloween. Krissie dressed up as Beetlejuice. She makes living here so much fun and I truly appreciate her efforts!

  • Review 27 (2025-02-11 - Rating: 5)

    Ive had a couple of interactions with Cole regarding my house projects. He is fast to respond and professional. It makes the project run more smoothly.

  • Review 28 (2024-10-08 - Rating: 5)

    Hi, I wanted to take this time to let everyone know that Bobby, Krissie and Paloma Lake were very helpful and patient. I needed to talk to Bobby several times. He was very polite and kind.Thank you very much, Trey DeAtley.DeAtley Restoration

  • Review 29 (2024-10-03 - Rating: 5)

    Cole Emswiler was very helpful handling a couple of online issues with the application process. I was more impressed with the immediate callback and even more impressed that the project was approved the following day! Great job Cole and First Service!

  • Review 30 (2024-08-20 - Rating: 5)

    As a committee chair for the last 10 years, Ive seen a lot of FSI staff come and go. Bobby, Brandon, and Krissie are among the best weve had servicing Paloma Lake. And, theyve stayed longer than any others. This is exceptionally helpful in terms of establishing relationships with the community, knowing the history, and having the knowledge to answer questions right away. Theyre each good at what they do, accommodating when possible, and very responsive.

  • Review 31 (2024-07-15 - Rating: 5)

    I cannot say enough good things about Bobby, Brandon, Krissie! Since joining the Paloma Lake HOA board, I have been incredibly impressed with their organization, diplomacy, and helpfulness—all delivered with a smile! They truly are an all-star team, and I am thrilled to get to work more closely with them in managing our wonderful neighborhood. We are lucky to have them!

  • Review 32 (2024-08-06 - Rating: 5)

    I’ve been a resident of Paloma Lake for over 10 years now and the current HOA management team of Bobby, Brandon, and Krissie are the best we’ve ever had. I’ve had several interactions with them and each time they are professional and friendly. The architecture review process for adding a pergola was very easy and fast. Their weekly communication is stellar. I get one email with important HOA updates and a second email just for community events and lifestyle updates. We hold annual bulk trash collections and neighborhood wide garage sales. There are tons of events for kids and resident appreciation days. The community is maintained immaculately. The common areas and pools are always stellar. When there are Board meetings the team makes sure they go above the minimum to advertise them. That kind of transparency makes me feel safe that we are being managed well. Another point is that the team feels part of the community but knows that they are the stewards of HOA dues and property. They protect our investment by carrying out the will of the Board in a professional manner. There has never been a better time to live in Paloma Lake thanks to the FirstService Residential team of Bobby, Brandon, and Krissie.

  • Review 33 (2024-09-09 - Rating: 5)

    I havent yet received an decision about my project proposal but regardless of its outcome, Kala had been a tremendous help in guiding me through the project proposals requirements. Her responses to my questions were speedy and very kind. Thanks Kala!

  • Review 34 (2025-01-04 - Rating: 5)

    Cole Emswiler was very helpful in explaining the information that I needed to submit. Once all the documentation was submitted it only took a short 10 minutes for me to get an approval. Thank you so much for your help.

  • Review 35 (2024-07-26 - Rating: 5)

    Recently I received exceptional service from Tommie Casey, with First Service Residential, Rough Hollow, Austin, TX, Homeowners Association. Her professionalism, expertise, and care for our community stood out from the start. She went above and beyond in ensuring a high standard with her communication through overall as well as personal emails. Her friendly demeanor and willingness to accommodate requests made working with her a pleasure. I highly recommend her for her work ethic and customer service. She is truly an asset to our HOA, and I appreciate her dedication.

  • Review 36 (2024-07-13 - Rating: 5)

    Paloma Lake’s residential staff, Bobby, Brandon and Krissie are such an amazing team! They made our amenity rental an absolute breeze. Their willingness to be helpful throughout the planning of the event we hosted is truly what resident care is made of. Every step from the initial inquiry to logistics and right up to the event was handled with professionalism and hospitality. Thanks again for everything y’all!!

  • Review 37 (2024-09-20 - Rating: 5)

    The Vineyards in Rough Hollow HOA is managed by First Service Residential. The Operations Manager is Tommie Casey. I am of the opinion that for the workload and day to day tasks that she handles, she is on top of everything that it takes to keep things running smoothly, handles matters very timely, is courteous and friendly and seems to take pride in her job. Her people skills are excellent and she never gets rattled when things heat up. She is a top performer and should be recognized by FS Management. We would have a problem if she was to decide to seek employment elsewhere. She keeps it going for all of us homeowners in the Vineyard!

  • Review 38 (2024-08-27 - Rating: 5)

    Amazing community! So much to do. Amenity centers and pools are beautiful. Walking trails everywhere. The best part is the management company. Bobby and Brandon go above and beyond to keep the neighborhood looking good and residents happy.

  • Review 39 (2024-09-03 - Rating: 5)

    I have enjoyed the business relationship with Bobby G and Paloma Lake HOA. It has been great to work with a group that enjoys and understands landscaping. I look forward to the future with this team. Thank you First Service for being a strong partner.

  • Review 40 (2025-01-27 - Rating: 5)

    Had a great experience with Kala who guided me through submission, editing, and next steps. Very warm and welcoming - demystified the entire process!

  • Review 41 (2024-08-22 - Rating: 5)

    This was the first time I had to submit a project to the Ryans Crossing Architecture Review Committee. The process was relatively easy, and my project was approved within two hours of submission. The best thing about the process, beside the very quick approval, was the constant communications. I knew exactly where my project was in the approval process. Im hoping any future project submissions/approvals will be just as smooth.

  • Review 42 (2024-08-20 - Rating: 5)

    The Paloma Lake HOA team of Bobby, Brandon and Krissie have been extremely helpful with us planning an event at the amenity center. They showed me the layout of the facilities and answered all of my questions about setting up the event. Very detailed oriented and super friendly.

  • Review 43 (2024-09-01 - Rating: 5)

    Courtney with Mason Hills HOA was extremely helpful and resolved my issues. She took the time to listen and helped come up with a resolution for our family. I appreciate her understanding and would recommend working with first residential anytime.

  • Review 44 (2024-12-05 - Rating: 5)

    I had an opportunity to work with Krissie Zeveckas @ Paloma Lake. She was very prompt and addressed and my concerns as well help me make the reservations. She provided awesome service - thank you!

  • Review 45 (2024-07-04 - Rating: 5)

    We rented the amenity center in Paloma Lake, managed by Bobby, for an event this summer. Krissie and Brandon were top notch to work with. Besides awesome communication during.planning, they were hands on when setting up tables and chairs, a projector screen, and sound system and offered awesome advice on how to setup so many tables! They were seriously kind, fun, and we were able to relax and truly enjoy our event!

  • Review 46 (2024-11-05 - Rating: 5)

    The process was so easy I submitted all the needed documents electronically and the response time was faster than quick, same day answer. Awesome! Thank you so much FirstService Residential. I live in San Antonio, Heritage Oaks Subdivision.

  • Review 47 (2024-11-19 - Rating: 5)

    Krissie Zeveckas from Paloma Lake Amenities Center is the best - so helpful and friendly. She provided needed info and feedback. Wonderful! Thank you!

  • Review 48 (2024-10-21 - Rating: 5)

    Oh my Lord! I am so amazed with the speed and precision of First Service Residential. Cole Emswiler is amazing!!! Such great and timely customer service, Im blown away! Thank you so much for the assistance and peace of mind!

  • Review 49 (2024-06-05 - Rating: 5)

    Brandon is a fantastic Assistant General Manager for our Paloma Lake Community! Hes always quick to respond to any issues or questions we may have; all while maintaining a warm, outgoing attitude. In the two plus years he has been part of this community, he has never become complacent in his duties and service to it as evidenced by his response to our most recent request this week. Thank you Brandon for all your dedication and hard work for this community!

  • Review 50 (2024-11-12 - Rating: 5)

    I submitted 2 projects to HOA for approval. Cole Emswiler was very responsive and extremely helpful. Thank you for your help throughout the entire process. Exceptional service!

  • Review 51 (2024-08-27 - Rating: 5)

    FirstService Residential is the building management company for our condo and, during the year that weve owned our condo theyve always been very responsive. Most recently, Courtney Turner from their team helped us out while we were out of town. She communicated clearly and responded immediately to all my questions and helped make sure that we got what we needed. Thank you!

  • Review 52 (2024-09-17 - Rating: 5)

    Cole,Thank you for helping us get an answer to our HOA questions. You were fast and quick to get our recent owner approval letter to us. We appreciate your support and attention, thanks again.Jeff and Rose Bonner

  • Review 53 (2024-07-30 - Rating: 5)

    This was my first time requesting approval for a new project. I was definitely nervous considering the negative feelings we have about working with HOAs...but Cole and the rest of the team was very helpful. I was given direction on how to complete the application, the turn around time was reasonably quick, and overall we are ready to get our project done. Thank you Cole and FSR for being a great partner with Regent Park.

  • Review 54 (2024-08-23 - Rating: 5)

    I’ve now done three projects needing HOA approval. Have been gushy about the process not really understanding it, but have sought out help each time. The gentleman who has helped me through each of these - successfully!! - has been Cole Emswiler. Then today, the third project submitted I got submitted, reviewed and approved literally in the same day!! I appreciate the assistance helping me get it submitted properly to reduce the total time from start to final approval!!

  • Review 55 (2024-05-03 - Rating: 5)

    As a resident of Paloma Lake, Ive received really good service from the staff that have been volunteering and in the FS team. Krissie has organized thoughtful, fun and inclusive events and is always open to new ideas. Brandon and Bobby have supported right from onboarding to account and other questions. Wonderful community and service.

  • Review 56 (2024-07-09 - Rating: 5)

    Bobby Garansuay, Brandon Freidell,Krissie Zeveckas, and the rest of the team serving Paloma Lake are the absolute best. They are extremely professional, responsive, kind, and supportive of any and all requests. We see very thankful to have such a great team servicing our community. Thank you!!

  • Review 57 (2024-08-20 - Rating: 5)

    I want to thank Bobby Garansuay and the Paloma Lake HOA. We requested a variance to approve an outdoor project and this team listened to us, took the time to consider the project and just granted their approval to go forward. We appreciate all of you!

  • Review 58 (2024-08-10 - Rating: 5)

    Community: Bar W RanchI was helped by Lisa to submit the form to build a sidewalk on the left side of my house. She was very helpful. It was very important for me because it was uneven & slippery and i felt down walking on the grass

  • Review 59 (2025-01-07 - Rating: 5)

    Marcia was so helpful in updating our address & sending the missing statements. She went above & beyond.

  • Review 60 (2024-06-13 - Rating: 5)

    Met with Courtney Turner and received the best customer service, she resolved our issue within minutes. Helped me with the instructions in setting up auto payments.I would also like to mention that 3 employees passed by my husband and I asked if we had been helped and if we would like a water. Great team and customer service.Lou Ellen

  • Review 61 (2025-02-07 - Rating: 4)

    First Service personnel are always quick to respond and recently assisted with an architectural review for my project resulting in a 24 turnaround approval. Thank you!

  • Review 62 (2024-06-12 - Rating: 5)

    When I called to inquire about making a reservation at amenity center, I was greeted with such friendliness and instructions on how to submit a reservation request. Shortly after submitting the request, I received a confirmation email from Brandon Freidell stating the reservation was approved!The Paloma Lake Team assisted so, quickly!What an amazing team!!

  • Review 63 (2024-10-25 - Rating: 5)

    Krissie Zeveckas has done an amazing job coordinating a variety of fun events for the residents of Paloma Lake!

  • Review 64 (2023-11-08 - Rating: 5)

    Bobby, Brandon, and the entire FirstService Residential team at Paloma Lake are top notch. We have been residents since 2016, and the improvements we have seen in the community have been thoughtful and tremendously positive. The events Krissie spearheads are always fun and creative. Their constant communication with residents is exactly what you want to see from a superior management company. Keep up the great work team, y’all’s efforts do not go unnoticed!

  • Review 65 (2024-09-13 - Rating: 5)

    Tommie, Sharon, Tim and rest of the First Service staff are super duper. I cannot imagine being on the HOA Board without their support on a daily basis. For serious.

  • Review 66 (2024-04-25 - Rating: 5)

    We in the Paloma Lake neighborhood in Round Rock is fortunate to have our team of HOA professionals serving us. Specifically Brandon F. Has been an amazing HOA partner and is always professional, personable, and has a perpetual smile. Im incredibly proud of him and this team!

  • Review 67 (2023-11-15 - Rating: 5)

    Bobby and Brandon are responsive, lovely, great at holding space and reasonable! I have had great interactions with both of them! I met with Bobby when I was not pleased with one of the policies and he was super fair and listened, over time the policy was adjusted to better meet the needs of the community! Brandon is always super efficient with any requests. And both are super pleasant!

  • Review 68 (2023-05-16 - Rating: 5)

    The FirstService Residential team over at Paloma Lake is amazing! I’ve been fortunate enough to interact with both Brandon & Bobby several times since we moved to this community. Brandon is very helpful, thorough, and always follows through with great information! Bobby is excellent as well with the same quick feedback and great knowledge! They both work well as a team, with high focus on customer service and are always friendly. Great to have such a strong support system serving our community!

  • Review 69 (2023-09-19 - Rating: 5)

    We are proud to reside in the Paloma Lake Community. We are always met with a smile and a nice hello from the management team Bobby and Brandon.I want specially acknowledge Krissie Zeveckas our Residential Coordinator. Krissie plans exciting, fun, well thought out actives for all. She does an outstanding job making our community a fun place to live and be apart of. We receive a weekly newsletter with up coming events I know many of us in the community look forward to reading about upcoming activities.We are fortunate to have Krissie she is sweet, kind, happy with a beautiful smile.SincerelyFrank and Sandy Torres

  • Review 70 (2024-07-15 - Rating: 5)

    Bobby and his team were really quick to respond and install a new dog station when we made the request to have one added on the walkway between our street and Paloma Lake Blvd. I know us puppy parents are grateful for it!

  • Review 71 (2025-02-26 - Rating: 5)

    The review of my project was completed in a very short time and the staff at FirstService was very helpful.

  • Review 72 (2024-05-17 - Rating: 5)

    Well, we were scared for our problem, however as soon as we talk with people from the office and their attitude, everything changed.Specially Ms. Sherin Azadi, she helped us to understand the process and to complete our project. It was a very good idea to drive to the HOA office instead of trying to fix it from home. It was very nice to know so nice people, who show us their interest of helping and support us. Ms. Shirin Azadi treated us professionally but caring, at the same time. Thank you FirstService Residential Austin for having a so talented and knowledgeable people in your team.FRANCISCO AND MARIA NAVARRO, 226 Telluride Dr. La Conterra Masted area in Georgetown, TX 78626

  • Review 73 (2023-07-18 - Rating: 5)

    I have been fortunate enough to live in Paloma Lake for the past 7 years, and the current staff are the best we have ever had. Bobby, Brandon and Krissie are always friendly and helpful, and work hard to make our community amazing. I have been volunteering on the Lifestyle committee for most of this time, and I have nothing but amazing things to say about our current Lifestyle Coordinator, Krissie Zeveckas. She is innovative, creative and dedicated. She works extremely hard to bring a wide variety of social events to Paloma Lake, and we very much appreciate her efforts!

  • Review 74 (2024-04-05 - Rating: 5)

    They helped me make the process of reserving Mason hills community amenity center very easy and convenient. Very easy to communicate. Special shout-out for Kyra Bandy (gates department) and Courtney Turner (assistant community manager) for their very good service.

  • Review 75 (2023-07-31 - Rating: 5)

    We love the First Service Residential Team at Paloma Lake! Bobby and Brandon do a a great job keeping our community in great shape. I want to highlight the efforts of Krissie. She has really elevated the social side of Paloma Lake. She consistently works to plan fun and meaningful events that appeal to the wide variety of neighbors in our community. She plans and executes every detail with each event having a spectacular theme. She is also fun to work with. She is a definite win for our community.

  • Review 76 (2024-03-21 - Rating: 5)

    Courtney was amazing. I have a tenant that needed to move in ASAP. She got with the HOA board to be able to make that happen. Help me through the whole process to get them a smooth transition into their new place. She has been a delight to work with.

  • Review 77 (2024-08-20 - Rating: 5)

    Very professional and helpful staff.Bobby and the staff at Paloma Lake went above and beyond to help us through ACC process. We really appreciate everything you all!

  • Review 78 (2023-08-14 - Rating: 5)

    I wanted to thank our management team, Bobby, Brandon and Krissie for their excellent service. Bobby has always been highly responsive to my emails and provides available information in a timely manner. Brandon provides follow up information and great customer services with regards to amenity rentals. Moreover, since joining Krissie has provided exceptional care to details, problem solving and supplies ideas on improving community events. Aside from overseeing events, Krissie also partakes in committee meetings with a pleasant and engaging demeanor. Aside from this, she took the time to provide authentic care for my daughter after a bicycle fall on a near by trail by providing a first aid kit and ice pop at the amenity center.

  • Review 79 (2024-08-08 - Rating: 5)

    Anna Marie Cox Sr Community Manager at Mason Hills HOA in Leander TX is AMAZING!!! SO responsive and I can see a huge improvement in the community!!!

  • Review 80 (2024-03-13 - Rating: 5)

    I was trying to make some changes to the outside of my home which includes extending my driveway and added stone flower beds, the application process was a bit confusing so I reached out to Cole Emswiler and he was AMAZING. I was not thrilled about having to deal with the application process and all the things needed for approval and I had some questions along the way and Cole was so great. He responded to my phone call within the hour and responded to all my email questions so promptly and he never made me feel like I was bothering him while being so needy during the process. Thank you Cole for all of your help! I truly appreciate your patience. He is great at customer service and communication and deserves some recognition!

  • Review 81 (2024-07-10 - Rating: 5)

    Bobby, Brandon, and Chrisdy do a great job for Paloma Lake residents. Their customer service is second to none. Their response time was beyond my expectations. Thank you for all you do!

  • Review 82 (2024-01-23 - Rating: 5)

    Our community manager is Andrea Matney at Tuscan Village in Horseshoe Bay. Five stars are not enough to do justice to what Andrea brings to this community. She goes above and beyond to represent and resolve residents concerns and issues. We are a new community, and as expected, have experienced some growing pains. I couldnt imagine having gone through the past 3 years without her professional approach and genuine care!! She is an incredibly valuable asset to our community!!!!

  • Review 83 (2024-04-25 - Rating: 5)

    I had requested and obtained an approval in a very short time. For that we are appreciative. Delays in projects can cause a loss of contractors, therefore, driving up cost. Our project can only enhance the Summit as more of the 150 homes improve their landscaping as well as reasonable individual identities.RegardsJerry

  • Review 84 (2024-08-28 - Rating: 5)

    I had an amazing experience with the management team here, specifically Bobby & Cole! They were extremely helpful, prompt with their responses and helped me accomplish what I needed to in record time!

  • Review 85 (2024-09-28 - Rating: 5)

    Great experience, Cole helped us through a new project to our home and the process went really smooth and we received a quick answer after presenting the project.Thank you

  • Review 86 (2024-07-16 - Rating: 5)

    Bobby and his team are so easy to work with. I appreciate al of their efforts and love working with them. They are all very professional and make sure I am always taken care of.

  • Review 87 (2024-01-29 - Rating: 5)

    Courtne Turner, Assistant Community Manager for Forest Grove, in Round Rock, Texas...As a resident in Forest Grove, I want to express by appreciation for the excellent service that I have received from Courtney. She is professional, responsive and cares about providing a high quality of service. She has assisted me on several matters over the last 112 months.

  • Review 88 (2024-04-30 - Rating: 4)

    I had an issue with my Highland Horizon HOA account and Courtney Turner and Kevin Chicas were so incredibly helpful and were able to resolve the issue quickly. I really appreciated how they kept me informed and up to date along the way. Awesome customer support!

  • Review 89 (2024-01-24 - Rating: 5)

    Courtney and Anne-Marie at AC River Creek are a great couple of ladies. They were very helpful and delightful. I was having some difficulties finding the rules and regulations of our neighborhood but they were able to show me where that information is kept on their website. Nice work ladies!

  • Review 90 (2023-05-12 - Rating: 5)

    We are so blessed to have such an amazing group that runs Paloma Lake HOA - Bobby, Brandon & Krissy. I have worked with Brandon on several occasions to reserve our amenity center. He is always helpful and ensures that all is seamless. Last week, due to the storm, I ran into issues with the center functionality. Brandon assisted in every possible way to ensure that we had a wonderful event! He always goes above and beyond with any HOA related concerns! He also makes it a priority to keep our neighborhood safe and compliant.

  • Review 91 (2024-03-28 - Rating: 5)

    Krissie at Paloma lake puts on the best HOA events. She goes into great decoration detail and actually interacts with all of of her guests. Since she’s come on board the hoa events have become so much better!

  • Review 92 (2024-01-29 - Rating: 5)

    As a representative of a builder in a community that has FSR HOA, I am very impressed with Manager Ryanne Ramirez and Assistant Manager Krystal Sweet. They have been very responsive to issues that require attention and action. They helped create solutions to problems and the level of communication is fantastic.

  • Review 93 (2024-06-13 - Rating: 5)

    Anne-Marie & Courtney, the property management team for my community, are kind, professional, and courteous. Any questions or concerns I have are answered promptly. I often read about a different property management company in my city that is constantly criticized and am very glad that First Service is working for my neighborhood.

  • Review 94 (2024-04-11 - Rating: 5)

    Probably the best customer service I have experienced in a very long time. Dorina Ross and Cole Emswiler were very attentive and helpful with all my needs and questions pertaining to my home and the Campo del Sol sub division. They returned my call quickly and resolved the issues and concerns I had. I truly appreciate all your time and attention and quick response. I know that if any other future issues arise it will be handled immediately. Thank you so much!

  • Review 95 (2024-07-17 - Rating: 5)

    Cole was able to quickly and efficiently help me with some architectural changes to my house. He was great to work with and made the process very seamless!

  • Review 96 (2024-10-05 - Rating: 5)

    The project proposal was approved the same day it was submitted. The respond quickly, and Cole Emswiler provided a thorough explanation to me.

  • Review 97 (2022-12-21 - Rating: 5)

    I want to take a little time to brag on our management team for Paloma Lake: Bobby, Brandon, and Jessica. The three work so well together and as team and with the HOA Board for our neighborhood. This is the smoothest I have seen this team run in the 7 years we lived in this neighborhood. Bobbye and Brandon have done a great job working with the community to manage the property and enforce the CCRs. I am seeing less complaints from the neighborhood residents about their interacts with the team than in past years. Jessica has done a great job planning events for the community with increased attendance. Overall, this team is fantastic and I hope we can keep them around to continue to support our community.

  • Review 98 (2024-04-22 - Rating: 5)

    I was applying to the HOA to add a pool to my backyard. Once I applied and started working with Cole Emswiler the process became way easier. He worked with me! What I wanted was totally acceptable, once he entered the picture. He advised me on the finer points so my request was succinct and acceptable!

  • Review 99 (2023-11-16 - Rating: 5)

    Bobby and Brandon were very helpful when I wanted to book our clubhouse for an event for January. We are lucky to have such a wonderful team! We love living in Paloma Lake.

  • Review 100 (2024-08-02 - Rating: 5)

    The review process was simple to follow and was reviewed and approved within one business day. Kudos to Cole at First Service Residential for his timely assistance.

  • Review 101 (2024-04-24 - Rating: 5)

    I really needed to talk to a PERSON, as texting, uploading, downloading was difficult for me.Mr. Cole Emswiler called me back the very next morning I left a message and helped me with the whole process of submitting my application for a pergola in my back yard. I am the ONLY person in this part of the development who only got a 4 X 4 concrete pad at the backdoor. I anxiously await approval on this project to make my backyard usable for people and cut down on the heat coming in the 5 windows facing full west.I thank him!

  • Review 102 (2024-04-17 - Rating: 5)

    My husband and I heard negative things about the process of working with companies like this. Shirin completely debunked those connotations. Shirin was knowledgeable, quick to respond and overall very friendly and pleasant to work with. We’re very grateful for the service we received through First Service Residential, but most specifically, through Shirin!

  • Review 103 (2024-03-06 - Rating: 5)

    So enjoyed the work Cole Van Landuyt and I did resolving missing checks! He did All that he said he would do from email responses to following up in a timely fashion...I can tell he is a person of his Word. Thank you for the goodness of your FirstService Team member and give him a raise!!

  • Review 104 (2024-07-26 - Rating: 5)

    Bobby and his team at Paloma Lake HOA are a pleasure to work with. I can’t say enough about how they take care of any request.

  • Review 105 (2023-07-21 - Rating: 5)

    Ive been active on the Paloma Lake Community HOA sponsored committees for 6 years and have worked with 4 different Lifestyle Coordinators. Our current Lifestyle Coordinator, Kressie Zervekas, is by far the best one yet. She is very organized, works well with our committee members, and brings a lot of fresh and upscale ideas for community events.

  • Review 106 (2024-06-28 - Rating: 5)

    Summer is doing a terrific job. Shes extremely responsive, thorough, and proactive in her communications with our HOA. Keep up the great work!

  • Review 107 (2024-03-29 - Rating: 5)

    Shirin was very helpful with all of my questions. She was able to help us find a good solution for our request. Shirin went back to the HOA and board several times to clarify details and kept us updated through out the process.

  • Review 108 (2024-07-30 - Rating: 5)

    I was struggling to get my account squared away with Paloma Lake, but Bobby was super helpful and got me through the process with ease!

  • Review 109 (2023-06-20 - Rating: 5)

    Our property manager, Tommie Casey, is outstanding and well miss her next month as we bring in a new company. Tommie always has a smile on her face, works hard for the community, and brought about a ton of improvements during her time with us. Shes a great addition to any team!

  • Review 110 (2024-01-23 - Rating: 5)

    Andrea Matney, the Community Manager at Tuscan Village Horseshoe Bay is a Great asset to our developing community.Andrea goes the extra mile in providing excellent service and communication to the residents!

  • Review 111 (2024-08-21 - Rating: 5)

    Amazing Customer ServiceThe dynamic duo Courtney and Anne-Marie work very hard for our community and get things done fast and accurate.thank you for all your support

  • Review 112 (2019-08-02 - Rating: 5)

    I live in the Sunfield community and have received excellent customer service from Colleen and Caitlin. They are quick to respond and work on a solution that helps the neighborhood. The communication has improved dramatically. Casey does an amazing job planning events for the community. It is greatly appreciated by myself, family and neighbors. The only thing I would hope for is that next year the pools open in April and close in October. The last 2 neighborhoods I lived in had much longer pool seasons. Thank you!

  • Review 113 (2023-02-06 - Rating: 5)

    FSR is a professional managed company. We have a great experience with them. They have qualified professionals with exceptional communication skills and cooperates with people very well. Bobby, and Brandon from FSR in our property do a fantastic job and we never had any complaints about them. Their ability to handle complex projects and property is truly commendable. They are highly efficient and organized. Our HOA appreciates that!. Apart from this, I also had an interaction with Rachel from ACC review team. She is highly trained, and knowledgeable person. Rachel proactively communicates to the homeowner and explain the conditions. Kudos to first service residential Austin for appointing professionals and best wishes to Bobby, Brandon and Rachel. Thank you for providing us such a great service.

  • Review 114 (2023-10-31 - Rating: 5)

    No one likes to pay HOA fees or being monitored or having to get approval to do things on your own house; however, we do agree to do these things when we move into a HOA neighborhood. I don’t like these things either. My experience, however, has been an excellent one with Paloma Lake HOA. I have received a couple letters of non-compliance and have been turned down before on requests for variance but overall they have been very fair, not over bearing, or unreasonable. They are pleasant, kind and respectful in the execution of their role. I have not seen them to be hypocritical either. They do their part in making good use of the HOA fees by staying on top of and maintaining the neighborhood public areas. They stay on top of the mowing, planting, trimming, building new facilities and just in general making our neighborhood looks nice. The fees in my estimation, after seeing what others pay in HOA fees in other neighborhoods, is more than a bargain for our buck. If I have to have an HOA, I like this one and desire none other.

  • Review 115 (2023-12-27 - Rating: 5)

    I was dealing with an issue on landscaping, and needed assistance with it from the HOA. I also needed some re-assurance. Courtney was very quick and most helpful in getting it finally resolved. I really appreciate the friendly and professional service, thanks Courtney !

  • Review 116 (2024-05-03 - Rating: 5)

    Brandon F. is an outstanding representation of our Paloma Lake Homeowners Association. The staff is always extremely friendly and helpful!

  • Review 117 (2022-01-14 - Rating: 5)

    UPDATE/New review 1-14-22I wanted to thank Sharon Adams for helping our family with a landscaping issue behind our property. With COVID, the snow storm issues and adding many new residents this last year this was the last thing she needed added to her list. This really made a difference in the enjoyment of our backyard. Thank you for you and your team.Original/First reviewI have sent quite a few e-mails to the team and all of them have been answered promptly. I have met them in person several times and they have always been helpful and polite. I am thankful for all the hard work they have done for our community.

  • Review 118 (2022-08-18 - Rating: 5)

    I’m writing to say what a wonderful property manager we have. Aaron Bell goes far and beyond in taking care of Highpointe. He is visible in the community, steps up to help in many ways and is great at communicating with the community. Recently, with the school bus shortage in our district, traffic has increased in our neighborhood. Aaron has been out on the street, helping direct traffic so that everything runs as smoothly as possible. This was not a part of his job description, but he saw the problem and stepped in to help. Wonderful wonderful manager!!!

  • Review 119 (2022-10-26 - Rating: 5)

    I have had the pleasure of working with Bobby, Brandon and Jessica on a personal level as a resident, as well my time on the board. They are so wonderful and do such a great job. I’m so glad my community has such a great team working for them every day.

  • Review 120 (2024-07-26 - Rating: 5)

    We have been working as a vendor for FirstService Residential for several years now. Courtney Turner and her team have been professional and polite.

  • Review 121 (2022-06-22 - Rating: 5)

    Kelsi Wilbers was extremely helpful. She co tinier to call me and provide updates on the status of my request and worked with me closely u til my issue was resolved. Kelsi is a perfect example of a customer service minded employee who cares and makes sure she is involved until the customer is taken care of. There are definitely not enough people like her working today.

  • Review 122 (2024-08-13 - Rating: 5)

    Bobby, Brandon & Krissie from Paloma Lake are always helpful and kind. They go above and beyond expectations.

  • Review 123 (2023-03-27 - Rating: 5)

    Marnie was amazing!!! I feel so comfortable knowing that such an amazing person will be managing our community. She was extremely friendly, made me feel so welcomed!!! She was also so knowledgeable and very informative. Glad to be at Sunfield.

  • Review 124 (2024-03-28 - Rating: 5)

    I have attended the best happy Hour functions sponsored through the HOA and run by Krissie. They are always full of great drinks and outstanding snacks.

  • Review 125 (2022-11-03 - Rating: 5)

    I am a lender. I reached out to Marnie for help with HOA fees due upon closing on a new build. Not a question she regularly gets but instead of telling me sorry, I cant help and hang up, she instead said, let me see what I can find for you. That is rare in this field. I have had several horrible experiences in regards to HOA reps. She was great and took extra steps to ensure that I got what I needed and kindly directed me to another just to double check her numbers. I absolutely appreciated her help!

  • Review 126 (2022-04-07 - Rating: 5)

    Rachelle has been exceptional since the moment I moved in two years ago. She cares about the residents & is always helpful. She organizes and supports events and activities to create a strong community & I am so grateful she is leading Rough Hollow.

  • Review 127 (2022-07-20 - Rating: 5)

    Aaron Bell, the property manager of Highpointe, has been an absolute delight and a breath of fresh air. He cares about our community, is attentive to every need of the community, is always on site taking care of multiple issues and he does it all with the biggest smile on his face😊. Aaron is an amazing individual inside and out. He often stays late resolving issues within the community and goes way beyond his call of duty. We are blessed to have him here in our community. Thank you Aaron for all you do for us!

  • Review 128 (2022-08-25 - Rating: 5)

    Monique acted most professionally while assisting in the clean up of the Lakeside Buffer area. She took the extra time to set up a video conference for the neighbors surrounding the buffer. After the conference l was impressed with Monique’s follow up after each discussion with the developer. It’s a pleasure dealing with such a capable property manager.

  • Review 129 (2023-04-28 - Rating: 5)

    This review is for Brandon Friedell. It was my first time speaking with him this morning. I was clueless on processes, documentation, and a lot more to acquire pool fobs. He was so much helpful, very descriptive, and patient as he navigated through the steps. He made sound everything so simple and was very prompt in providing the necessary help. Thanks again, First Residential, and many thanks to Brandon.

  • Review 130 (2019-07-30 - Rating: 5)

    Two years ago Sheila and I posted a review of the outstanding services provided by Linda Michaels. We are reviewing her services again as she continues to consistently plan and execute events at Tuscan Village that are challenging, enjoyable and most of all, FUN. Her energy and creativity are boundless. She deserves 10 stars for outstanding performance over time.

  • Review 131 (2021-06-28 - Rating: 5)

    Casey Bedell is by far the best Lifestyle Coordinator I’ve ever had. We’ve lived in neighborhoods before with HOA’s and never knew community sponsored events was even a thing. I’ve been so impressed with her involvement with a community this large. I don’t see how she’s managed to execute such amazing events with minimal staff. Thanks a bunch for all you do, Casey!!!

  • Review 132 (2017-07-07 - Rating: 5)

    We have participated in several events at Tuscan Village, Lakeway. These events are initiated and organized by our Member Services Director, Linda Michael. The events have been outstanding! The organization, coordination, and variety of actual events have exceeded our expectations. And...the events are FUN, unique, and well attended. There is a small volunteer group of TV residents who assist Linda with set-up and decorations. This group is known as The Roadies. Linda even makes the necessary prep work lots of fun. To be honest, there are so many TV activities to select over a given month...we rarely travel to Austin for entertainment. The most recent, Mentalist Mark Stone, was incredible...truly a Las Vegas or NYC quality show stopper!! Our Linda is TOPS! Thank you...Sheila & Chuck Niles

  • Review 133 (2022-09-14 - Rating: 5)

    I have reached out to Kelsi Wilbers several times for different HOA assistance. She is an asset to your company. Within the short time filing her position as Assistant Property Manager. She has stayed focused on the matters while getting the task done efficiently for us in the Austin Colony area. I applaud her and I am so highly satisfied with her work achievements. Thank you.

  • Review 134 (2022-08-18 - Rating: 5)

    We have been residents of Highpointe for several years now but never have I ever saw a person like Aaron Bell. He as a property manager goes beyond job expectations. With a friendly smile and a big heart he helps out community on his personal time. He has been in the heat helping to direct traffic during the first week of school was very commendable. He is the best!!

  • Review 135 (2022-11-15 - Rating: 5)

    I have had several interactions with staff at First Service Residential that have been A+. Today Marnie continued that streak and provided friendly and clear communication to help me resolve an issue. I appreciate the quality service they provide time after time. Thanks so much First Service Residential!

  • Review 136 (2024-10-24 - Rating: 5)

    Krissie is the best. She makes Paloma Lake fun.

  • Review 137 (2024-03-10 - Rating: 5)

    Krissie and the team always put on the most amazing events. Theyre always busy, lively and super fun for kids and parents alike. Great work.

  • Review 138 (2021-05-06 - Rating: 4)

    I would give three stars, if I had not spoken with Dante, who is excellent. My issues are with the violation letters themselves and the community manager.There are two problems with the violation letters. The first one is they only give a vague description of the violation but do not state exactly what the problem is. For example, my violation was for lawn maintenance, however we mow and water regularly so what exactly was wrong with my lawn?In addition to vague violation descriptions, the letter includes a picture to show what the problem was. Here is the second problem: The picture is small, black and white, and of poor quality. So in my lawn maintenance violation letter I could only see what looked like a freshly mowed lawn at a distance.My issue with the community manager. I called FirstService Residential to ask about the violation and other questions I had regarding HOA processes. The person who answered was someone who directed callers to the write department or person. This person (I did not catch his name) was polite and helpful. He tried to connect me to the Community Manager. She did not answer. He tried to make it so that I could leave her a voicemail. Her voicemail box was full. His last resort was to let me dictate a message for him to send to the assistant community manager, who did not have a contact phone number. The community manager emailed me later that same day, but I emailed her back asking for a phone call. She did not respond and did not call me for two days. I sent another email asking for anyone in her office to call me. I did get a call back finally from someone else in her office named Dante. Dante was very polite and professional. He answered my questions and was able to clarify the violation for me.

  • Review 139 (2023-08-03 - Rating: 5)

    Has been such a great pleasure partnering with Bobby, Brandon and Krissie at Paloma Lake. Looking to work together for years to come! Can’t beat a more responsive, friendly and helpful team!

  • Review 140 (2017-03-06 - Rating: 5)

    Norman has done an outstanding job since he took over management of our condo community. He is very thorough and, more importantly, proactive. He will diligently follow up with vendors and keeps the HOA board members well informed of projects and their status. I am very impressed with his diligence, work ethic, and courtesy. Truly job well done.

  • Review 141 (2024-01-25 - Rating: 5)

    The office person, James Faison with Southgate Community, was quick to respond to my emails and did a prompt follow up a week later in removing some fees that did not belong to me.THANK YOU for the exceptional help.

  • Review 142 (2021-08-23 - Rating: 5)

    My community is under new property management. I absolutely adore Colleen Specht! Hands down, she is the nicest and most understanding property manager that my family and I have experienced. She has been very attentive and helped us with previous, unresolved issues with the prior property management. Thank you Colleen!

  • Review 143 (2019-07-31 - Rating: 5)

    I cannot express how pleased everyone is with our new on-site team here in Sunfield. My own experience is that they go above and beyond to resolve issues. They are always willing to listen and explain. Caitlin McDaniel is my go to person and responds quickly to every email I send. There is a system to our madness over here...we now have much needed procedures and enforced rules in place for our pool and our new lazy river. Thank you First Residential for our on-site team.

  • Review 144 (2019-08-02 - Rating: 5)

    Colleen, Caitlin, and Casey are the best. My family and I have enjoyed all of the events that we have been to here at Sunfield!! These ladies have thought up some really fun things to day for all ages! My son really like last years Halloween event!! Thank you ladies for all your hard work!!

  • Review 145 (2019-07-30 - Rating: 5)

    Linda Michaels is one of the best that Ive ever worked with in an HOA. She goes way out of her way to do whats right for everyone and works harder than everyone involved in the effort. She knows what needs to get done and who can help with it. Its not always easy working with such a diverse group of people but she does it. We will always want her involved in our residence. And hopefully, she will always support us. Hugs to her and her efforts...🌹

  • Review 146 (2019-07-29 - Rating: 5)

    I live in a master-planned community managed by First Service (because our HOA is still in developer control). One of the perks offered by property management is a Lifestyle coordinator who plans and executes community events. Our coordinator, Casey Bedell is so creative and tireless in her efforts, and is such an asset to the community! She schedules fun, family-friendly events as well as some for adults only. I believe she really has her finger on the pulse of the neighborhood and does a great job!

  • Review 147 (2019-07-30 - Rating: 5)

    I live in Sunfield, a community managed by FirstService. I appreciate what they do, how they strive to provide good service, and respond to the residents questions/complaints and suggestions. I ESPECIALLY appreciate our FirstService lifestyle coordinator Casey Bedell. She is not just a great person and a friend to all, but does a wonderful job for our community in coordinating, and planning events. Always being sure to include us residents in that process. She loves what she does and you can tell. FirstService and Casey help enhance our community. Thanks FirstService and thank you Casey!

  • Review 148 (2023-11-16 - Rating: 5)

    Brandon has been super helpful with assisting our family. His customer service & attentiveness is wonderful. I would recommend working with brandon if you’re working with First service residential.

  • Review 149 (2017-07-19 - Rating: 5)

    Kerbie was awesome and went above and beyond to help our needs. My mom lives in Mason Hills and she helped us reserve the amenity space at the pool for my little girls birthday. Even though it was through my mom, she took the time and went above and beyond to answer all my questions and make me feel involved in the process. She is great!!

  • Review 150 (2019-08-27 - Rating: 5)

    I want to add yet another positive review for Sharon and the FirstService Residential team that contributed to the additional amenities in and around the Rough Hollow Welcome Center. Their willingness to listen to their members speaks volumes to the value they add to the community. Were grateful for all you do, Sharon, thank you!

  • Review 151 (2019-08-01 - Rating: 5)

    Casey Bedell, our Sunfield event coordinator is THE BEST! So many fun events created that bring the community together and bring us joy! You can tell she loves her job! And we love her for it. Thanks Casey! You deserve a raise/promotion:)

  • Review 152 (2022-08-18 - Rating: 5)

    Aaron Bell, with Highpointe HOA has been the best property manager that we have had in the last 10 years. He is professional, courteous and attentive to any matter brought to his attention. He recently went above and beyond his duties by directing traffic for our subdivision during the first week of back to school!

  • Review 153 (2022-11-14 - Rating: 5)

    As a requirement for a bank transaction, I needed an updated HOA account statement for our property at Sunfield. Marnie McLeod answered my call and provided the documentation over the e-mail while she still had me on the phone. It took no longer than a 3 minute call to get what I needed. Thanks Marnie!

  • Review 154 (2019-08-07 - Rating: 5)

    Linda Michael is an amazing director. She has many interesting ideas, keeps the residents busy and entertained, is very creative and puts the budget to great use. Would highly recommend she be recognized for this honor.

  • Review 155 (2019-08-01 - Rating: 5)

    Tuscan Village in Lakeway is lucky to have Linda Michael as our member services director. Not only do we have an outstanding senior community with unbelievable amenities , and inviting architectural beauty; but Linda’s unending efforts to keep a fun and interesting schedule of events is the cornerstone of maintaining a community. We are not just a group of people with a common address, but a community of people enjoying and sharing with each other the joy and pride of living at Tuscan Village.

  • Review 156 (2024-08-07 - Rating: 5)

    We just moved to the area and Bobby at Paloma lake was very helpful in getting us our fob and filling us in on the community details.

  • Review 157 (2024-06-17 - Rating: 5)

    Cole was great and helpful in approving our Landscaping project.Made it easy unlike other HOAs in the past

  • Review 158 (2019-07-27 - Rating: 5)

    We love living in Tuscan Village. One of the things that has made it so wonderful is Linda Michael, our Tuscan Village Services Director. She plans so many fun, interesting, and fantastic activities. Linda is very organized and listens to what the community wants to have and see here at TV. She is always available and very visible.

  • Review 159 (2019-08-01 - Rating: 5)

    I have over 35 years in the real estate industry and cannot say enough good things about Linda Michael and her work here at Tuscan Village. The level of service she provides far exceeds anything I have ever encountered before in any other association. The residents here adore her and deeply appreciate all she does to make our life here at Tuscan Village as close to perfect as humanly possible. Thank you Linda!!

  • Review 160 (2024-09-16 - Rating: 5)

    Tommie Casey continues to work tirelessly for the residents of The Vineyards at Rough Hollow.

  • Review 161 (2019-07-29 - Rating: 5)

    Casey Bedell has been amazing over the past 2 years. She’s amazing at coordinating events and making sure theirs never a dull moment in our subdivision. As busy as she is she’s still takes the time to stop and mingle and really get to know the homeowners which helps give her ideas on future events. She’s amazing!

  • Review 162 (2021-04-28 - Rating: 5)

    I would like to do a shout out for the incredible job done by Colleen, Casey, and Caitlin that manage the Sunfield subdivision in Buda Texas. They did the new homeowner orientation today and did an outstanding job presenting all the information. In addition, anytime I have contacted them for information their response time is almost instantaneous. They go above and beyond for the Sunfield residents. Thank you for all your hard work.

  • Review 163 (2021-05-17 - Rating: 5)

    Marcia reached out to inform me of a new form that my company needed moving further. She was very communicative, professional, helpful, and friendly! She was attentive to any questions I had and made sure that everything was well received. I will most definitely be reaching out to her should I have any questions in the futures, as I know that I will be treated as important and very well assisted!

  • Review 164 (2022-07-25 - Rating: 5)

    Aaron Bell in Highpointe, Dripping Springs is amazing. He is nice, courteous, professional, dependable, and goes way far out of his way to take care of our community. It is not an easy task. He values this community as if he lives here and is just an invested as a homeowner. He has made a positive impact and we appreciate him! Thank you Aaron!

  • Review 165 (2024-07-03 - Rating: 5)

    Created a request for an addition of retaining wall to property which was resolved in less than 24 hours . The communication was clear and concise as well.

  • Review 166 (2022-10-17 - Rating: 5)

    Bobby and Brandon are amazing and a pleasure to work with! They go above and beyond to help even when it’s not their department. They have the speediest responses whenever you have a question or need something. They are always extremely polite and happy to help. What an asset to our community!

  • Review 167 (2021-06-22 - Rating: 5)

    Our FSR property Manager Bethany McClain and Asst. Manager Chanin Norwood are absolutely the best people wry ever had here since management services were contracted. Both of these two employees are doing an outstanding job for all of our residents. Very professional and very knowledgeable while helping our residents and the Board.

  • Review 168 (2022-12-01 - Rating: 5)

    Thank you Marnie Mc Leod for your timely and thorough assistance in resolving our issues! We are new homeowners to the Sunfield Community and encountered issues with our account and access to the homeowner portal. A big shout out to Marnie for excellent customer service!!

  • Review 169 (2019-07-30 - Rating: 5)

    Linda Michael does an outstanding job! She is very creative at coming up with fun ideas. She is very friendly and helpful even under the most stressful conditions.She is very organized and all of the events happen without a hitch.

  • Review 170 (2019-08-01 - Rating: 5)

    Living in Sunfield has always been great and filled with wonderful neighbors! What puts it over the top is the excellent work done by Casey Bedell who does a PHENOMENAL job to make this a true community. Her commitment, efforts, and passion are evident in every single event she puts on and we are so thankful!!!

  • Review 171 (2019-07-27 - Rating: 5)

    This FIVE STAR RATING for First Services Residential is on behalf of, and specifically highlighting Tuscan Village’s Activities and Member Services Director, Ms Linda Michael.All too often people are quick to complain, but very slow to compliment! Having said that; I find Ms Michael to be a highly efficient and dedicated individual who defines the word “diligence.” Furthermore, her actions and work ethic speaks volumes for her integrity, and her smile and cheerful demeanor is above reproach. In my humble opinion she’s the shining star and quite the dedicated employee within the FirstService Residential organization.John ManiscalcoResident of Tuscan VillageLakeway, Texas

  • Review 172 (2019-08-21 - Rating: 5)

    Sharon and the team at Rough Hollow went above and beyond to make sure that the athletic space met a variety of needs and wants for the neighborhood. As part of the Rough Hollow Men’s Fitness Exchange, we are especially thrilled with the installation of the pull-up bars in that athletic space. It allowed our group and our neighbors to add different high intensity workouts to our routines. Thanks for providing the opportunity to help build community fitness levels all around!

  • Review 173 (2021-06-28 - Rating: 5)

    I absolutely adore Casey!!! She had planned so many amazing events for our community and is always up for suggestions. Any time I have a question she gets me an answer even if it isn’t her department. We are lucky to have her in our community

  • Review 174 (2019-08-12 - Rating: 5)

    We have been in a community managed by First Service Residential for the last four years. They are an amazing property management company. I appreciate how responsive and transparent our community property manager is. In addition, she is always very knowledgeable to what is going on, which is refreshing! First Service Residential is the best in the business.

  • Review 175 (2022-06-29 - Rating: 5)

    Aaron, our Property Manager is always asking what he can do to help. He has been good at working with all the different venders that need to take care of our beautiful Subdivision and holding them to task. He is a Great Guy to work with.

  • Review 176 (2022-12-22 - Rating: 5)

    First Service Residential has been a huge asset to our community, and their team has been a pleasure to work with. Bobby, Brandon, and Jessica go out of their way to provide courteous, professional, service!

  • Review 177 (2017-03-31 - Rating: 5)

    Linda Michael is our event coordinator at Tuscan Village Lakeway and never fails to keep us entertained. Not only did we have a fantastic Ladies Brunch, but she set up a fashion show at Talbots for just the Tuscan Village residents with lunch at California Pizza afterwards. We are so lucky to have her.

  • Review 178 (2017-07-05 - Rating: 5)

    Excellent Fourth of July festivities at Tuscan Village in Lakeway. The event was well planned and nicely coordinated by Linda Michael. She is simply outstanding as the Social Events & Activities Coordinator at Tuscan Village. We are lucky to have her, a most professional woman with a great sense of humor and keen attention to detail!

  • Review 179 (2022-08-23 - Rating: 5)

    I want to take a moment to recognize Megan Maedgen, our FSR agent representing Belvedere here in Austin. Megan is exceptional at her job and provides a tremendous service to our community. We just recently closed on our dream home here in Belvedere, and had it not been for the amazing service and timeliness of Megans responses to my needs, I may still be here today, two weeks later without a house to live in. We are in an unusual drought, and my lender threw on the condition to complete our pool construction in order to close on my house. This is a very difficult hurdle to overcome when we are in a level three drought and cant get water in my pool.I asked Megan to intervene, and through many many phone calls to her and emails, and approvals from our HOA, we were able to get over the hump and obtain loan approval to close. Again, this would have been impossible without the help and dedication from Megan to get us to the end!We broke ground on our building of this home about the same time that Megan started her new job here in the community. Since that time, Megan has been a breath of fresh air to work with. Belvedere is blessed to have here representing our neighborhood!! Thank you Megan for all the work you do to keep our neighborhood looking beautiful, and most importantly for the amazing job an service you provide to our home owners like myself! :)

  • Review 180 (2024-05-20 - Rating: 5)

    FirstService did an outstanding job walking me through the architectural improvement process, and provided a prompt review of my request and approval.

  • Review 181 (2024-06-10 - Rating: 5)

    Rachelle from Rough Hollow plans the most awesome events for kids and adults! There’s always fun activities in the neighborhood.

  • Review 182 (2019-07-31 - Rating: 5)

    Casey Bedell goes above and beyond to make my neighborhood feel like a community. Her work over the last few years has been exemplary! I’m always looking forward to what events she does next and have tons of fun while I’m there. I’m glad this company (and Casey) gets what makes a happy community.

  • Review 183 (2024-02-05 - Rating: 5)

    Brandon was very helpful in getting the amenity center booked, even though I had gone back and forth with different dates. He was very understanding and was able to get it booked.

  • Review 184 (2024-02-05 - Rating: 5)

    Courtney at FS Residential was extremely helpful in helping to resolve a portal payment issue for us. Her responsiveness and attention to detail diffused a stressful situation.

  • Review 185 (2022-04-07 - Rating: 5)

    Being newer to the community, its nice getting to know our neighbors and Rachelle does a fantastic job coordinating fun and creative events to bring us all together. Additionally, I appreciate the professionalism and prompt attention shown by the members of First Service whenever an issue arises.

  • Review 186 (2017-07-05 - Rating: 5)

    Tuscan Village July 4th celebration was the best event yet! Linda Michaels just keep getting better and better. There was more than 150 residents and family members attending and everyone there seemed to be having the best time ever - live band, Rudys BBQ, photo booth and good fun. Thanks to Linda for all she does for us - we love her.

  • Review 187 (2019-07-31 - Rating: 5)

    Casey Bedell has been such a pleasure to have in our Sunfield community. She plans amazing events like Casino night and Float and Gloat AND I am amazed with how she deals with all the crazy people in our community all wanting different things with very strong opinions lol. I didnt realize how hard her job was until I started going to lifestyle committee meetings. These people are tough to please... but she does it EVERY TIME.

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