Essex Association Management, L.P.

Photo of Essex Association Management, L.P.

Located in Houston, Texas

Address: 1512 Crescent Dr Suite #112, Carrollton, TX 75006, United States

Phone: +1 972-428-2030

Rating: 3.6

Services

  • On-site services
  • Online appointments
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible toilet

Categories

  • Property management company

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-09-24 - Rating: 5)

    Brian has been extremely helpful in a couple of situations where I really needed some assistance. He did so with kindness and understanding.I appreciate his help in both of these matters. He made me feel like they were legitimate requests, and didn’t make me feel ridiculous in asking for help. I truly appreciate that. Sometimes as a senior you’re presumed to be an annoyance. Brian did just the opposite, and made sure i knew the situations were valid, and took action immediately.He made me feel like there was no need to worry, and things would be taken care of. I appreciate his kindness and professionalism in working with me.

  • Review 2 (2024-11-27 - Rating: 5)

    Bryan was very much on point. I made a simple request via email and within 24hrs he responded with a very detailed explanation. His quick and detailed response is what, as home owners, expect from our HOA. Unfortunately, that is rarely the case. Bryan is an example of excellent customer service

  • Review 3 (2024-06-07 - Rating: 5)

    Angelina Carmago and Gus have been wonderful to work with. We had an incident occur at our property ( a car came through our brick HOA wall into our backyard) within 2 days their crew has cleaned up the debris and erected a temporary barrier. Very pleased so far.

  • Review 4 (2025-02-27 - Rating: 5)

    Ms. Rylee Was Very Helpful And Kind She Guided Me Through The Process Of My Request And She Went The Extra Mile Explaining Everything Very Well. Thanks So Much For Your Service And Caring.

  • Review 5 (2025-01-23 - Rating: 5)

    I am very pleased with the work of the ACC from the HOA, especially by Ms. Stephanie Rose. She established good communication with me that made my application approval process much smooth and speedy. I really appreciate that. Thank you!

  • Review 6 (2025-02-13 - Rating: 5)

    Shalay has demonstrated excellent customer service for R&M Landscaping. At R&M Landscaping we are totally satisfied with the level of quality service provided. Essex Management is a management company we would definitely recommend to anyone or any company in need of management services.

  • Review 7 (2024-09-17 - Rating: 5)

    We here at R&M Landscaping are extremely satisfied with your customer service. You have display an outstanding level of professionalism and customer service while doing your job. We are thankfully satisfied. Keep up the Fantastic work.

  • Review 8 (2025-02-18 - Rating: 5)

    Shalay, Taylor and the Carrollton Essex office demonstrate great customer service, are professional, and always reliable when needed.

  • Review 9 (2025-01-03 - Rating: 5)

    It took a while but I did get my storage shed approved through the Bridges at Preston Crossing ACC department with the help of Director Stacy Morgan.ThanksWilliam Huffman

  • Review 10 (2024-10-24 - Rating: 5)

    I’m nothing but great full with Shalay Finister, she was very professional, patient and very helpful to resolve my problem. Thank you for been there and and make issues a lot easier and less stressful.

  • Review 11 (2024-08-29 - Rating: 5)

    Barb Santiago was very helpful in making sure we got our pool access keys as soon as we moved in during summertime in Texas! Very happy with our HOA and glad to be a part of this community!

  • Review 12 (2024-07-04 - Rating: 5)

    Virginia Baca in the Compliance Department of Essex Association Management assisted me in resolving a notice I received in error regarding my property in McKinney, Texas. The customer service I received from Virginia was outstanding. She took the time needed to resolve the matter by thoroughly reviewing how the notice was compiled and ultimately removed the notice from my account record. Hopefully, Essex Management will acknowledge Virginias commitment to providing truly outstanding service to its customers. Thank you, Virginia.

  • Review 13 (2024-12-11 - Rating: 5)

    Thank you, Lynsey Huber! Lynsey handled a billing issue exceptionally quick. Great customer service!

  • Review 14 (2025-01-17 - Rating: 5)

    Brian did amazing job! He made sure every question I asked was clearly answered and explained.

  • Review 15 (2025-02-26 - Rating: 5)

    Cinnamon Anderson, Essex Management:: update…**Review of Cinnamon Anderson, Essex Property Manager**As a volunteer on the Sutton Fields HOA Advisory Committee, I’ve had the opportunity to work with Cinnamon Anderson on multiple projects, and she has consistently demonstrated professionalism, efficiency, and dedication to our community.Cinnamon listens to our concerns, communicates clearly, and takes action to ensure issues are addressed promptly. Her ability to balance the needs of residents while keeping operations running smoothly makes her an invaluable asset to our HOA. She is proactive, well-organized, and always follows through on commitments, making collaboration with her both productive and enjoyable.Her commitment to maintaining and improving our community is evident in everything she does. It’s reassuring to have a property manager who is not only highly capable but also genuinely invested in the well-being of our neighborhood.Too bad they don’t have six stars!Kurt BornSutton Fields Advisory

  • Review 16 (2024-12-10 - Rating: 5)

    I reached out to Angelina on couple of issues, she addressed quickly and is responsive and helpful.

  • Review 17 (2025-01-07 - Rating: 5)

    Angelina CamargoIs the one who helped me and she is very sweet giving me step by step details and she was very clear and prompt on her instructions

  • Review 18 (2024-10-17 - Rating: 5)

    Korie Youngblood was fantastic. She gave me all the information I needed and guided me step by step in the process of registering

  • Review 19 (2024-08-27 - Rating: 5)

    Ashton Barnes was able to resolve ammenity/pool access permission in one day after being contacted. We had been trying to gain access for the last 7 months.

  • Review 20 (2024-05-30 - Rating: 5)

    Brian MuellerIs just OMG! He is totally outstanding and goes out of his way to help! I have interacted and bothered him bunches for many petty things- he is always polite and professional with a very warm personal touch! I feel blessed to have customized help like this! Thank you very much Brian!! Wish you many blessings!

  • Review 21 (2024-08-30 - Rating: 5)

    Barbara was super nice and responsive in helping me get access to my community’s new entry gates even responding well after hours to make sure all was taken care of.

  • Review 22 (2024-12-10 - Rating: 5)

    Angelina listened to me and understood my issue and helped resolve it. Happy Holidays.

  • Review 23 (2024-07-16 - Rating: 5)

    I am a Realtor so I deal with hoa management companies on a daily basis. Essex is not only one that I deal with on my listings, but also I deal with them because I live in one of the communities they manage. Sean Corcoran, Caspar Sullivan, Abby Goode, Ashton Barnes and many other employees from Essex have helped me numerous times. Whether its on Real Estate business or even my own personal neighborhood issues. Its rare to find a management company that truly cares for the residents in the communities they manage. Essex is one of the few that do.

  • Review 24 (2024-12-12 - Rating: 5)

    Brianna is very professional and helpful, she always return my phone call and email.

  • Review 25 (2024-09-10 - Rating: 5)

    This procedure with the gate assessment was a well thought out procedure. We appreciate your prompt response to our concerns.My we respond with gratitude.

  • Review 26 (2024-10-07 - Rating: 5)

    Christina goes above and beyond. She is always very professional. Thank you for all that you do!!(Winn Ridge)

  • Review 27 (2023-08-26 - Rating: 5)

    Yesterday I left a mesaage for customer service and shortly after received a call back from Sebastian. He was courteous and helpful. Although he could not solve the problem right away he said he would contact the correct department and get back to me the next business day. I thanked him for his professionalism and attention to my problem.

  • Review 28 (2024-04-30 - Rating: 5)

    Ms. Virginia Baca in the Compliance Department was wonderful. She was professional and helpful in explaining what my violation was, and very prompt in closing out the violation once it was corrected. I appreciate that.

  • Review 29 (2024-04-16 - Rating: 5)

    12/07/2022I dont even know where to begin, so much has transpired since August. Ryan C has proven again and again and again that Essex does care about their customers and communities. His partnership has truly been amazing and the efforts he has gone to improving our community and relationships has been second-to-none. He cares and it shows! While he has become our go-to-guy, and the only contact we need, I know his example is a direct reflection of leadership. Thank you Ryan, Connie and all of Essex! A 5-star company all the way!08/27/2022I cannot express how amazed I have been this week with the service provided by Essex! 1 star to 3 and trending toward 5! Connie K contacted me regarding our concerns. Her truthfulness and willingness to address and outline the plans to correct the issues, proves that a company as a whole cannot be judged by interactions with an individual. I sincerely appreciate Connie K and Ryan C, thank you for your communication and partnership! I look forward to updating this review and making it 5 stars!

  • Review 30 (2024-04-13 - Rating: 5)

    I downloaded Paxton key, entered the number provided in the email and this popped up. Does this mean I can access the pool now? Pretty great and fast service!

  • Review 31 (2023-11-10 - Rating: 5)

    I worked with Jaime Quintana today on a violation notice in which I was extremely stressed out about. He very much made me feel calm and that he would help me fix the problem. He did just that with a professional demeanor. Job well done Jaime.

  • Review 32 (2023-08-30 - Rating: 5)

    We spoke with Leticia at Essex and she was very understanding, patient and helpful. She addressed most of our concerns with a reply within a few minutes. We’ve spoken to others there that didn’t seem to have the compassion about our complaints that Letitia did. We appreciate her assistance!!

  • Review 33 (2024-04-11 - Rating: 5)

    Barb Santiago of Essex Association Management took a timely action to address my request for pool access by my new tenants. I was frustrated by certain issues I ran into, and Barbara proactively solved my problem in a timely manner.

  • Review 34 (2024-06-27 - Rating: 5)

    Ashton has been so helpful to our family. We truly are so appreciate of her. Thank you for all your help and kindness.

  • Review 35 (2024-06-25 - Rating: 5)

    Angelina… did a great job of assisting me with my request today of my previous billing statement. Thank you so much for sending it so quickly Angelina! 😃

  • Review 36 (2024-06-12 - Rating: 5)

    Having problems getting an incident addressed, however Jaime Quintana, Customer Service Agent provided quick response and referral to move this issue forward. Am very appreciative!

  • Review 37 (2024-06-27 - Rating: 5)

    The service provided by Abby Goode was so outstanding that I literally will only live in neighborhoods with an HOA managed by Essex. Top notch gal.

  • Review 38 (2023-06-19 - Rating: 5)

    Julie Dodd renders exemplary customer service! She has exceeded our expectations on numerous occasions and should be commended and rewarded for her excellent work and for the way she represents the Essex brand! Keep up the great work Julie and please know that your efforts are greatly appreciated!

  • Review 39 (2024-11-15 - Rating: 5)

    Brian has assisted very quickly for my request. Thank you!

  • Review 40 (2024-03-12 - Rating: 5)

    I had a billing issue I was struggling to get resolved. Angelina was able to assist me in getting a quick and equitable resolution. Her assistance was greatly appreciated.

  • Review 41 (2022-08-02 - Rating: 5)

    Abby when above and beyond to help me solve my problem, I want to say thank you Abby for give me a hand you are a jewel. Once again thank you.

  • Review 42 (2023-03-30 - Rating: 5)

    Lady name Patsy was very helpful & patient with me. She has a welcoming voice which helps with helping others. She advised how to create account & keep up with payments. I am a 25 year old first time home buyer. I am grateful for people/strangers like her. Thank you!

  • Review 43 (2024-05-13 - Rating: 5)

    Jaime Q was very helpful with my call this afternoon.Explained to me all additional charges, and heard me out over the phone and finally emailed me the form to complete to have the late fees waived.

  • Review 44 (2023-01-16 - Rating: 5)

    The only reason I gave it 5 stars was because of Abby Wood, she was fabulous in responding quickly and efficiently with the information I needed. Prior to receiving her assistance I would given it 0 (zero) stars!I had called the main number numerous times, left messages but never received a call back, I sent emails with no response except for automated responses that my email was received. Out of deseration, I found Ms. Woods email and emailed her, as I said she helped tremendously foer a simple question!

  • Review 45 (2024-12-26 - Rating: 5)

    Angelina Camargo was very helpful in getting my questions answered.

  • Review 46 (2023-02-06 - Rating: 5)

    I tried several times to get through to the billing dept. but did not get a return call. I talked to Patsy however and she was so helpful in solving my billing questions and pointing me in the right direction. As a new homeowner in your community she has been the most helpfu.

  • Review 47 (2021-11-24 - Rating: 5)

    Ms. Stephanie Rose quickly responded to our request. Ms. Rose was very professional and asked us detail questions and requested photos regarding various upgrades that we want to add to our new home. We felt this showed very concerns about maintaining appearance of our community. We were approved after providing the necessary information. And, that was a awesome feeling. Thank you very much.

  • Review 48 (2024-03-14 - Rating: 5)

    Patsy was immensely helpful in guiding and assisting me to appropriately register myself online and pay my outstanding HOA dues as well as set up an Autopay for Annual Fees payable.

  • Review 49 (2023-08-01 - Rating: 5)

    Abby Wood with Essex Management is incredible to work with. She is knowledgeable in her job, cares that the customer is extremely satisfied, goes the extra mile to insure accuracy; we just love working with her! Thank you Abby for always being there for us!- Jeanie Shireling, Lennar Title

  • Review 50 (2024-08-28 - Rating: 5)

    Brian Mueller was very professional and personable. A pleasure to do business with.

  • Review 51 (2024-10-22 - Rating: 5)

    Angelina was very helpful and efficient with assisting with my request.

  • Review 52 (2025-01-16 - Rating: 5)

    Brianna was very quick and helpful in resolving my question!

  • Review 53 (2021-09-28 - Rating: 5)

    Unfortunately I had to cancel my event. Holly Belvin was very prompt, courteous, empathic concerning my families lost. All the monies were refunded without any questions. Everything was handles in a very professional manner, but with a human approach. I truly appreciate the hassle free interaction. Great customer service experience.

  • Review 54 (2022-10-20 - Rating: 5)

    When I contacted Essex billing department the staff was able to help me quickly and efficiently, Angelina in particular. My issue was related to my primary residence in FL being damaged by Hurricane Ian and she was so sincere in her concern for my situation and sent me the forms I needed for my vacation home in Lakeshore Terraces.

  • Review 55 (2024-12-24 - Rating: 5)

    Brianna is super helpful with our email requests!

  • Review 56 (2022-02-01 - Rating: 5)

    This is the first time I contacted Essex Management for some information on a fine I received from one of our properties .I was transferred to Ms. Lisa Avila. Working with her made my first time contacting the company a great experience. She went above and beyond to be sure I had all the information I needed. Excellent customer service in a really not so comfortable situation.

  • Review 57 (2022-02-22 - Rating: 5)

    I have been speaking with Alexa about pool access card. She has been on top of things and working in a timely manner. She gets back with you as soon as she can. She has truly made my experience awesome! Great service with her!

  • Review 58 (2021-08-05 - Rating: 5)

    Patsy Richardson was very helpful on getting me a pool keyed mailed out ASAP? When first request was never received. She promptly resolved the situation. Wonderful customer service and great friendly attitude

  • Review 59 (2024-07-02 - Rating: 5)

    Barbara Santiago was very professional and timely- despite the challenges we had to deal with, she jumped right in and took care of the need at hand. Thanks a ton!!

  • Review 60 (2021-11-23 - Rating: 5)

    Brianna was very polite and professional from beginning to end. She didn’t lose her patience when I interrupted a few times. She helped with my initial issue and forwarded me to the ACC department for my violation. Customer service is her number one priority.

  • Review 61 (2021-07-27 - Rating: 5)

    I requested permission to enclose a patio in my house. At first I did not know how to go about it. Mickey Nader was very helpful in how to go about it. He responded very quickly and we were able to get the approval. I am very pleased with the service and feel more confident in working with my HOA.

  • Review 62 (2024-05-06 - Rating: 5)

    Paty Richardson was very helpful , she guided me on how to pay my HOA fees that i didnt know how to go about .

  • Review 63 (2023-09-30 - Rating: 5)

    I was not getting anywhere with sending emails to hoa to get the pool key. I called and Cesia answered, she is so professional, so very helpful, i got my pool key very quick. Thanks for all your help Cesia.

  • Review 64 (2023-01-26 - Rating: 5)

    Today I called my HOA and Crissy Ketchersid was the person assisting me with my questions. She was very hospitable, prompt and knowledgeable. It is hard to find such capable and caring service representatives. Thanks again for the great service.

  • Review 65 (2021-09-20 - Rating: 5)

    Patsy, is an excellent representative. She provided what I needed at the time. She has a happy and cheerful voice. I even paid a $5.00 balance I didn’t even know was on my account. She was very knowledgeable about the business. Thank you so much again Patsy.

  • Review 66 (2024-01-31 - Rating: 5)

    The management is very understanding of any compliance issues. If you get a letter from them, instead of complaining online, call them and talk to them. That clears up a lot of things and the compliance department is very reasonable.

  • Review 67 (2022-06-28 - Rating: 5)

    Holly had been greatly helpful. she gave her time to understand my problem and took care of the issue. had called her several times today back to back and she never got frustrated neither hesitated to help me. thank you very much Holly for your time and help.

  • Review 68 (2021-08-05 - Rating: 5)

    Dwyann Dalrymple is an outstanding employee. He is so easy to work with and returns calls and e-mails quickly. Today he took the time to listen to me about an issue that I had tried to communicate to my property manager by leaving a voicemail but never got a call back. I had tried also to send an email to the HOA using ‘Contact Us’ but the box for the message only allowed a certain number of characters which made it impossible for me to communicate my issue. Thanks again Dwyann for taking the time to help me! They are lucky to have you as an employee!

  • Review 69 (2021-08-02 - Rating: 5)

    I reached out via the messaging here on a weekend because we wanted to get in the pool and I never sent in a request to get the key. Lori Dalrymple was attentive, professional and walk me through the process to request the key. If you need help with anything definitely recommend asking for her. Thank you so much Lori you made our weekend.

  • Review 70 (2022-10-06 - Rating: 5)

    Patsy was by far the best person Ive worked with. I called a few mins before the office was closing and she took her time to work with me and provide me with all the requested files I needed. I definitely appreciate all of your help Patsy...

  • Review 71 (2023-11-30 - Rating: 5)

    Called to get paperwork I needed for a loan company. Angelina Camarga sent the needed documents in minutes. That is 5 star service. Thank you so much.

  • Review 72 (2022-05-26 - Rating: 5)

    They have a horrible customer service. I tried calling them and left message at least ten times but nobody called me back. Their only purpose is to fine the residents and make money out of the violation. This is so frustrating and definitely a scam.I have been living in my house in Valley Rahch area for the last tweleve years and never had to pay fine for even once for violation. Someone needs to do something about this. I am sure they dont really care unless a residents take legal action against thieir unethical act.

  • Review 73 (2023-04-19 - Rating: 5)

    Brianna in billing was very pleasant and helpful. She took the time to answer all my questions and guided me to where to find the answers to my Hoa agreement/information. Kudos to Brianna!

  • Review 74 (2021-09-20 - Rating: 5)

    Amazing professionalism with kindness. Ms. Patsy Richardson was exceptional. I called to register and apply for a new access card this morning for the property I own in Royse City, She stayed with me through out the process and helped me to complete the application. As an ICU personnel who deals with hectic enviroment, her service was taking one more stress off my plate. Real Nice Lady!! Thank you!!

  • Review 75 (2021-02-10 - Rating: 5)

    I went online to complain about our current HOA management company in California, and I saw several bad reviews about Essex. My husband and I lived in Dallas until 2019, and Essex handled our HOA management. With the problems were having with our current company, I felt I should say thank you. When we were in Dallas, we were having problems getting approval for our pool, and I talked to Lori the ACC manager. She worked with our pool company for a week to get everything approved so we could get it installed before summer was over. I wouldnt have bothered to write this, but I was rating our current HOA in California, because they havent given us anywhere near the service and help that she did. I didnt realize how much she did to make that happen.

  • Review 76 (2021-08-17 - Rating: 4)

    Our experience with Stephanie Rose, Architectural Control was very positive during our application under the ACC process. For some reason the website would not allow us to submit the application electronically but she facilitated a work around promptly. She was professional and pleasant.We do not understand why Essex does not post the Community Standards document on the HOA website where it is easily found a reviewed. It would have saved us a lot of time.

  • Review 77 (2021-01-15 - Rating: 5)

    Like many of the reviews on here, I had left a negative one also. I would like to say that at least for me and my community they are going in the right direction. I personally met with Steven Mammen and couldnt have been more impressed with his professionalism and follow up. I truly believe he cares and if given the opportunity and resources, he will do everything to his ability to ensure that your community is taken care of. I encourage you to give him a chance.

  • Review 78 (2021-07-28 - Rating: 5)

    I called to get a statement of my Dues payments. Patsy Richardson was extremely helpful and courteous. Patsy is certainly a great asset to your company. Most appreciate customer service as she provides. Thank you so much, Patsy!

  • Review 79 (2020-12-15 - Rating: 5)

    I cant say enough positive things about Essex and Hamid. He and others have been very quick to respond to all my questions and issues. They resolved issues with Gate Openers, entry issues and others. Well done Hamid and Tameka, I appreciate your professionalism and work.

  • Review 80 (2021-09-27 - Rating: 5)

    Patsy and Angelina were attendants for our daughter’s birthday party. They were so kind, patient, and a big help for set up/clean up. Grateful for their assistance and making sure things went smoothly!

  • Review 81 (2023-12-29 - Rating: 5)

    Sebastian went OUT OF HIS way to help me to get a copy of paperwork that I needed yesterday. He was fast, friendly and effective.. you cant beat that! thanks

  • Review 82 (2021-01-05 - Rating: 5)

    I live in the Villas of Middleton. I was not satisfied with the HOA when I moved here over a year ago; however, I am extremely satisfied today! Steven Mammen has been extremely responsive and interested in resolving the concerns of the residents. He responds as if he was the resident with a concern. I encourage you to become a part of the solution and work with Steven to right the ship. Thanks Steven!!

  • Review 83 (2021-08-17 - Rating: 5)

    After Dwyann took over our community as associate manager, the way the issues are getting addressed are commendable. The cooperation and communication with HOA are excellent so far. Thank you so much…I hope for a great collaboration in the future

  • Review 84 (2021-07-12 - Rating: 5)

    Super-friendly and helpful! She answered all my questions about HOA billing and how the process works. Im new to living in an HOA neighborhood, so I was happy to have a professional walk me through it. Amelia is the best!

  • Review 85 (2021-08-17 - Rating: 5)

    I cant even thank Abby Wood enough for always taking good care of me.. Anytime i need anything she responds quickly and always has the answers i need... Very professional as well. I wish all the HOAs i work with had an ABBY WOOD.. :)

  • Review 86 (2021-08-10 - Rating: 5)

    I called for a HOA statement showing the recent transactions and Patsy was very pleasant on the phone. She got the document ready and emailed while i was still on the line!. Amazing!

  • Review 87 (2017-05-12 - Rating: 5)

    Essex customer service was a refreshing experience! I called today to talk about my account and spoke with Lindsey, she was extremely helpful answering all my questions. On a side note our neighborhood entrance just got landscaped with beautiful summer flowers! You guys rock!

  • Review 88 (2022-05-20 - Rating: 5)

    Brianna Viera is always willing to help. She responds very quickly and resolves issues effectively. I really appreciate the excellent customer service she provided! Thank you, Brianna!

  • Review 89 (2021-08-18 - Rating: 5)

    Briana worked quickly & efficiently to amend our non-functioning pool pass issue. She stated that a new pool pass was being sent priority mail… We are anxiously awaiting it!

  • Review 90 (2023-11-28 - Rating: 5)

    Abby Goode is amazing. Love working with her. Very attentive and customer service skills are on point. =)

  • Review 91 (2022-01-19 - Rating: 5)

    Great company and great people from my experience so far. I had the pleasure of being assisted by Alexa she was very professional and courteous and response time was great. 5 stars on everything. Thank you Alexa

  • Review 92 (2023-05-23 - Rating: 5)

    Brianna Viera was extremely professional and knowledgeable, and she successfully guided me to resolve my account registration and creation of payment schedule.

  • Review 93 (2021-09-22 - Rating: 5)

    Patsy was so helpful with questions related to my HOA! I left a message and I received a call back in 10 mins! After speaking to Patsy she followed up with an email about our conversation. Such a delightful call! Thanks again Patsy!!!! ☺️

  • Review 94 (2021-10-08 - Rating: 5)

    Customer Service is excellent. Holly was very patient in walking me through account registration process and answering all my questions. Angelina was also very responsive to my request for statement.

  • Review 95 (2021-09-14 - Rating: 5)

    Holly is ALWAYS such a pleasure to work with. She is always so helpful and responds to my calls or emails within minutes. Truly amazing customer service!

  • Review 96 (2021-08-14 - Rating: 5)

    Angelina was so helpful as an attendee! She went out of her way to help us set up and was so sweet to all our guests. I hope to have her as an attendee at future events.

  • Review 97 (2021-07-14 - Rating: 5)

    I dont really like writing reviews but every now and then its good to write the positive about people and their effort to help others. I read a lot of negative reviews about Essex, but in part i believe are reviews that people post because they dont understand what an HOA is. I too blamed the HOA about many things untill someone explained to me how it works. I am thankful for Robert at Essex who always has had patience in answering my many questions and has cleared many doubts I had about Essex, good job Robert.

  • Review 98 (2021-08-17 - Rating: 5)

    Dwyann worked with me to put on our first-ever HOA event for our community. He was very responsive and understanding to any questions/concerns that arose with planning an event. I look forward to building our advisory committees in the near future and working with Dwyann at Essex on other areas of concern for the community.

  • Review 99 (2021-08-27 - Rating: 5)

    What a joy it was to speak to someone like Patsy!!! She was very responsive, professional, and gives world class customer service with a heartfelt attitude!She truly blessed me today!Thank you, Patsy!!!!God bless you!!!!Very Respectfully,Brian

  • Review 100 (2021-11-16 - Rating: 5)

    Needed approval on new pool. Sent documents in, then Stephanie and the team were very responsive in guiding me through the process since I was new to the community. Got the approval in record speed!

  • Review 101 (2021-08-04 - Rating: 5)

    Patsy Richardson was the sweetest and most helpful person today. She greeted me at the door and assisted me getting our pool cards and had the biggest smile the whole time. Thank you soooo much!-Jeremiah

  • Review 102 (2021-08-23 - Rating: 5)

    Brianna Viera, is one of HOA of Valencia On The Lake stuffs. She is the most efficient person Ive been dealing with and she gets my problems resolving very quick. Job well done! Thank for her services.

  • Review 103 (2024-06-17 - Rating: 5)

    Angelina was very helpful! She was professional, prompt, and efficient! Thank you!

  • Review 104 (2024-02-14 - Rating: 5)

    Very pleasant experience dealing with Holly on my issue. Thank you for helping me and being patient with my many questions

  • Review 105 (2023-03-14 - Rating: 5)

    Lynsey helped with a residents request for a late assessment payment waiver - she got the information to me very quickly. Thank you Lynsey.David StocktonThe Resort At Eagle Mountain Lake HOA Inc

  • Review 106 (2024-06-28 - Rating: 5)

    Ashton Barnes and Sebastian were quick in solving our issue getting access to our community pool. Thank you!!

  • Review 107 (2023-12-04 - Rating: 5)

    Grateful for positive communication with Dean McSherry; and appreciate Taylor Candaleria’s taking care of compliance paperwork.

  • Review 108 (2021-10-20 - Rating: 5)

    Ms patsy Richardson is a very wonderful and calm to earth she listing to what I have to say to her , she is very very calm I love how she responds and attend to me I will recommend my Neibor to ask of her enytime they want to talk to someone at Essex association management . Thank u patsy Richardson u are one in a million❤️❤️❤️ I love ur Costomer services.

  • Review 109 (2021-09-02 - Rating: 5)

    Our title company works with Essex Association Management on a daily basis. They are efficient, reliable, friendly and just a pleasure to work with. Abby Wood is always eager to help us out in any way possible! Essex is, by far, the easiest HOA management company my title company works with.

  • Review 110 (2021-12-29 - Rating: 5)

    Alexa was very professional and helpful. She had terrific follow through and helped us with our request in a very timely, responsive manner. Thank you!

  • Review 111 (2023-11-15 - Rating: 5)

    Connie Kindle helped me resolve an issue I had with my home and although I may have been rude and upset, she was more mature than I was and helped me fix the issue. Thank you Connie

  • Review 112 (2022-08-02 - Rating: 5)

    Very articulate, helpful and professional. Crissy was patient enough to attend to my concern and gave satisfactory information regarding my pool access, registration and general process.

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