Brookstone

Located in Houston, Texas

Address: 3726 Block Dr, Irving, TX 75038, United States

Phone: +1 972-992-1580

Rating: 3.2

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-11-04 - Rating: 5)
Morgan has a good customer service. She understands her roles and she is very professional. she wears a good look all the time. She smiles to customers creating a good relaxing environment. Keep it up!

Review 2 (2024-11-21 - Rating: 5)
I Have Been Living In Brookstone SinceJanuary-29-2024 I Love It 100% Over Here No Complaints At All Good ManagementGood Maintenance Good NeighborsClean Apartment Complex Very Quiet Nice And Pretty Apartments Very Thanks You Guys For Working With Me Management Maintenance Neighbors Cheap Rent No Expensive Rent At All A/C Work Real Good In The Summer Get Cold Very Fast No Problems With The A/C Everything Work Real Good In My Apartment I Love My Apartment 100% Apartments Are Up To Date Grounds Are Clean Apartment Is Very Comfortable Apartment Im Very Happy About My Apartment 100%

Review 3 (2024-12-17 - Rating: 5)
The mantience department is very outstanding and amazing,hardworking, and takes good care of the property. They also come when needed to fix and repair anything in my apartment

Review 4 (2025-01-08 - Rating: 5)
Absolutely beautiful place. Extremely nice and very well-run. And its actually affordable. Cant wait to live there.

Review 5 (2024-04-12 - Rating: 4)
Ive been living at the Brookstone & Terrace for over 5 years now. I really have no complaints, when something is broken, they fix it within 24 hours or less. The price is not bad when compared to other locations in Irving. I really like my place and its hard to look at moving when what I have other want more money for less space. My only wish is that they add more doggie waste disposal poles around the complex and do more with the gym.

Review 6 (2025-01-13 - Rating: 5)
Had a great experience living here for a year. Maria and the Maintenance crew are the best!

Review 7 (2024-04-12 - Rating: 5)
I have lived here for several years. The management team has always been very kind and courteous. If you have a work order, it’s completed very quickly and you never have to wait. I would recommend as a place to stop by and check out for your future apartment living

Review 8 (2024-08-23 - Rating: 5)
Came To This Establishment And Toured The Property, Completed The Application And Was Approved. Everything Has Been 5 Stars With Communication And Any Repairs Or Requests I May Have Had. I Plan On Being Here For A Few Years.💯🏆🍾

Review 9 (2024-05-01 - Rating: 5)
Management and staff are very helpful and attentive to the residents. When you call the office staff is very friendly and they are quick to complete maintenance work orders. Overall all appearance of the property is well kept and welcoming!

Review 10 (2020-02-27 - Rating: 5)
My experience at these apartments have been good so far. Its real quiet here for the most part. My Apartment is comfortable and my neighbors are friendly!I have had 2 maintenance-related issues in my apartment that were dealt with on the same day that I requested the repairs.I made sure I filled out the repair forms at the office and the employees where more than happy to help out.In fact the maintenance guy I handed the paperwork to was eager to get started on it right away. Oh by the way maintenance guy did a great job on the repair!Other than that living here has been peaceful and stress free!

Review 11 (2024-05-01 - Rating: 5)
I am a resident at Brookstone Terrace now for 7mo. It’s wonderful here! I read all the other reviews before I moved, don’t pay attention to any of them. None of those things have happened here. Staff is always on point and helpful! Maintenance team is always quick, nice, very helpful. I would recommend anyone to live here!

Review 12 (2021-11-15 - Rating: 5)
I’ve only lived here for around half a year, but these apartments are the best apartments I’ve lived in so far. The reviews scared me at first, but now I know none of them are true. The office staff have been nothing but helpful to me. The apartment is small but comfy. Rumors of mice and roaches and bedbugs ARE NOT TRUE. We’ve kept a clean house and the only problem we’ve run into (and solved) are gnats. There’s never a problem with rent payments, never any surprise fees, and parking is fairly regular. The pools are open at all hours of the day which is great for my night lifestyle - and mail is never missing. The ONLY cons to these apartments are the planes constantly overhead (which you get used to), no light in the bedroom, and it takes a few requests to actually get anything fixed. Other than those three cons, everything else is wonderful. Wonderful neighbors, cheap rent, comfy housing, and no surprise fees. I will definitely be re-leasing

Review 13 (2024-05-01 - Rating: 5)
The staff is friendly, and helpful when needed. I have live here a over 3 yrs, they try to keep the grounds clean. For the most part it quiet around here. If you are looking for someplace that centrally located this is the place.

Review 14 (2022-07-06 - Rating: 4)
I stayed at the Terrace for 1 year (July2021 to Jun2022). I didnt have any issues with roaches. The apartment unit itself was mostly clean prior to my move-in, although damaged areas around doors/cabinets are simply painted over. The apartment complex is overall maintained well, with the exception of laundry mat - the machines dont work and are dirty. Trash is picked up regularly. The maintenance/repair personnel are usually quick to respond if your A/C goes out. The management team overall are good. Questions/concerns are answered and I appreicate the management team here. Thanks for a good experience!

Review 15 (2024-01-17 - Rating: 5)
Chauntee and Maria are excellent people to work with are very friendly and funny. They have a sense of humor and always have the keys ready for me at the leasing office. I recommend asking for there assistance.

Review 16 (2017-07-30 - Rating: 5)
Staff was professional from our initial contact to every contact weve had since then. When weve called for maintenance it has been taken care of immediately. They continue to maintain the exterior. Clean yard and trash. Ive only seen the police here twice in one year. I feel safe. Its quiet. Our apartment is comfortable and spacious. No problems with pests.

Review 17 (2018-11-15 - Rating: 5)
I have lived at this apartment complex for over 3 years going on 4 years now on the Brookstone side. When I first moved in the apartment it was very clean and have had no issues what so ever. My neighbors are extremely nice and have lived there long then I have. Maintenance is extremely prompt and professional every time I have called. The apartment complex is extremely safe and have never had any issues with break-ins or crime. I feel extremely comfortable to even get my exercise by walking or jogging around the apartment complex rather then the park down the street. Never had any pest or bug problems either. Will continue to live in my apartment or maybe even upgrade in the next year until I purchase a house in 2022. You guys do a great job making my home feel like a home, thank you very much!

Review 18 (2018-12-08 - Rating: 4)
I’ve lived here for several years now. The apartments are old and seem to have foundation problems, but they’re okay for the price. Never had any issues with roaches as other people have commented. Maintenance has always been wonderful. They are very responsive and polite. I would’ve given it a 5 stars, but office staff NEVER answers the phones or returns emails, so when I need something I have to take time off work to go in person. Overall I would recommend to others. It’s a very quiet place to live and conveniently located.

Review 19 (2024-04-03 - Rating: 5)
Brookston and Terrace Apartments has been a GR8 place for me to live since October 2009. The management staff is always easy to work with. They keep the grounds very neat; the lawncare team is here every week. Its mostly quiet except the occasional plane flying in overhead on approach to DFW Airport, (you get used to it, lol). Maintenance requests are usually fulfilled same day & emergency requests are dealt with immediately. Dumpsters used to be a slight issue being overfull too often but they mustve changed vendors as we got new dumpsters & havent seen them overfull in months. My current lease is about to expire on Feb. 3rd & recd my notice yesterday which indicated only a $2 increase/month if I sign a 14 month renewal. And finally, the complex is wired with fiber-optics; either FiOS or AT&T.

Review 20 (2024-04-12 - Rating: 5)
Great experience for the last 15 years on our 2 bedroom home on block drive, weve always enjoyed the security, approachable management and awesome maintenance team, we have also referred family and friends to this place and they all ended up loving it!

Review 21 (2018-04-13 - Rating: 4)
I have lived here on the brookstone side for over 2 and a half years and have not experienced any of the issues some have mentioned. I have left a sink of dishes over night and with a toddler crumbs tend to go unnoticed and I have never seen a roach in our home, the only issue was one time we had ants but that was taken care of immediately. Walls are very well insulated so we dont hear the airplanes in the bedroom, our neighbors have been here longer than us and are wonderful people. The property was bought over a year ago and some of the office and can be bit rushed or snappy so I prefer to speak to Nikki. Had we not needed more space I probably would continue to stay here.

Review 22 (2022-04-02 - Rating: 5)
New to Texas only been in the apartments 7 months and the area is quiet except for the Airplanes flying low over the complex. The gym room is small but has different equipment to workout with. The office is staff is very nice and friendly and maintenance request are done very quickly

Review 23 (2016-02-05 - Rating: 4)
The staff here is friendly and helpful, even when I lost my temper with them. The maintenance could be better but it doesnt have anything to do with the maintenance staff, mostly with getting big ticket items replaced/repaired. Rent has gone up considerably since I moved in several years ago so I will have to find another place. Its not the best but it could definitely be much, much worse. No significant issues and if you treat them with respect they will do what they can for you whenever theres something that needs to be addressed.

Review 24 (2020-02-19 - Rating: 5)
The Terrace Brookstone is a great place to live. I have been here at least 10 yeats. The staff is always nice and friendly and make me feel welcome anytime I go in the office. Sometimes I go and chill with them to talk about how my day went because thats how comfortable I am with the staff . My work orders are always done in a timely manner. Brookstone and Terrace you guys are doing a great job keep up the good work .

Review 25 (2020-12-16 - Rating: 5)
Great apartments. I been living here for six years and just renewed my lease for additional 15 months. Excellent management and excellent service always. Quick response to maintenance requests. I would recommend to anyone.

Review 26 (2017-03-16 - Rating: 4)
Thanks to the Manager and the Assistant for stretching my carpet in a timely manner. I appreciate it. I treat my apartment like my home. This is my 7th year here. These ladies are nice and are easy to talk to. I thought I would share this because not all apartment managers are terrible.

Review 27 (2020-02-09 - Rating: 5)
I have been here for a good 2 yrs & have nothing but good to say about these apartments ! Cynthia is very very helpful she will go the extra mile for you ! Valerie is another good person to communicate with they are very understanding. I love that it’s calm & quite out here never had issues with pest & maintenance is pretty good !

Review 28 (2020-02-07 - Rating: 4)
The experience overall has been a good one. A few minor things that I would suggest to upgrade and get rid of the pest. Maybe, have pest control come out and treat the grounds or do random pop ups into homes to check for cleanliness. It’s not outrageous but I’m not a fan of rodents. However, my experience thus far hasn’t been a bad one. I would recommend it for a starter residence.

Review 29 (2020-01-21 - Rating: 4)
Overall a good experience living here. Ive had some issues with the AC unit leaking condensation a few times, but the maintenance is always quick to solve any issues with the apartment. For the price and location I am happy living here.

Review 30 (2019-07-09 - Rating: 5)
I have lived in Brook stone apt for 3 years and everything has been good all this time especially their maintenance and customer service in particular. Whenever I inquire something about my apt they fix it immediately. In a nutshell, Brook stone has been and will continue to be my home for many years to come. Good work!

Review 31 (2021-11-23 - Rating: 4)
Lived here for 2 years. The maintenance crew responds very quickly. Swimming pool is good. The gym very small and most of the equipment is not is good working condition.

Review 32 (2024-04-12 - Rating: 5)
Staff & maintenance go above & beyond. Maria is very helpful Shes is a great asset to ur company. Very thankful & grateful for u all.👍

Review 33 (2020-02-12 - Rating: 5)
The apartment rent is very affordable, maintenance team are fast with request. The only thing I wished they have is assigned parking or pay for parking because parking sucks sometimes. But have no real complaints.

Review 34 (2022-02-08 - Rating: 5)
Been living here for 5 years. The maintenance team and the management team have always been great to me! They help lot during the quarantine! Would recommend living here!

Review 35 (2022-02-10 - Rating: 4)
Ive lived here since August and I really like it here its quiet and they keep the apartments looking nice and clean and if you have any maintenance problems theyre good about taking care of it in a timely manner

Review 36 (2020-12-04 - Rating: 5)
I been in this apartments (Brookstone) for 16 yrs, service is excellent, management is so professional and friendly, any maintenance issue get fix quickly, is a quiet area and really clean.Now I move to Terrace and I love it, Im love to live here. 😁👍

Review 37 (2021-11-01 - Rating: 5)
Had to get some documentation from a couple years ago for rental history purposes. Had the pleasure of working with Chauntee Villalba-Chavez, she was very professional and very nice. She got my documents sent to me twice the moment she got off the phone with me. She was very prompt and assistive!! Very much appreciated!

Review 38 (2024-05-01 - Rating: 5)
We have had an amazing time moving in, even though we havent lived here long our experience has been wonderful

Review 39 (2024-05-05 - Rating: 5)
The maintenance is excellent because requests are honored in 24 hours or less. As wish list for improvement is relandscape the property.

Review 40 (2020-02-21 - Rating: 5)
I love these apartments, they were my first choice and I’ve been here going on 5 years , maintenance is awesome super friendly and so is the staff, definitely recommend Brookstone and Terrace .

Review 41 (2024-04-13 - Rating: 5)
I love it here great managers great maintenance great staff great people i would highly recommend Brook Stone you guys are doing a great job sincere 😍

Review 42 (2020-02-12 - Rating: 4)
Simple and fast procedure, i like how quickly i was able to move in. Staff is patient and friendly. Complex is clean always, bedrooms are bigger than what i thought. Its an ok apt complex.

Review 43 (2020-02-12 - Rating: 5)
Awesome & Amazing service. Cinthia was GREAT!!! Her tour was perfect & fulfilled our expectations. Her input has influenced in having a strong interest to become residents.

Review 44 (2021-11-15 - Rating: 5)
Been here since June 2021. I really like staying here because the office staff has been great no matter what issue happened in my apartment.

Review 45 (2021-11-23 - Rating: 4)
Lived here for a couple of years and really appreciate the friendly maintenance crew and how prompt they are to fix any issues with the apartment.

Review 46 (2020-02-09 - Rating: 5)
I’ve been living at The Terrace for about a year and the front office personnel are great! The maintenance crew are very nice and are always there to help.

Review 47 (2020-02-12 - Rating: 5)
The apartments are clean and bug free, the main office is organized and the personnel help you with everything you need.

Review 48 (2020-02-10 - Rating: 5)
This apartment complex has a caring staff that is willing and able when I express a need. I appreciate the staff here for always making me feel welcome and at home.

Review 49 (2020-02-12 - Rating: 5)
Good Service The area is quiet and peace and clean apartments. Also good Management. I recommend every body to check it out!!

Review 50 (2020-02-12 - Rating: 4)
Lived here about two years, in the Terrace, haven’t had any problems. Management is nice, maintenance is always prompt.

Review 51 (2024-05-02 - Rating: 5)
Good and peaceful environment. Enjoying it so far :)3624 !!

Review 52 (2020-02-10 - Rating: 4)
Great place to live. Good location if you work in Dallas, but dont want to pay the Dallas prices

Review 53 (2022-02-10 - Rating: 5)
Its nice place to live in! Its close enough to everything and far enough where dont have to deal with others.

Review 54 (2022-02-10 - Rating: 4)
Quiet place to live. Maintenance takes care of request quickly.

Review 55 (2020-02-12 - Rating: 5)
The entire staff here is great! They are very attentive and do everything with a smile.

Review 56 (2020-02-28 - Rating: 5)
Great customer service from the office staffMaintenance acts fast in your apartment maintenance issues

Review 57 (2020-02-07 - Rating: 5)
Came in looking. Leased in a hour.Cintia was my point lady on this it was fast easy and I dig my rate. Thanks Brookstone lady’s.