Austin Property Management

Located in Houston,

Address: 1444 NW College Way #7, Bend, OR 97701, United States

Phone: +1 541-317-1709

Rating: 3.6

Services

Wheelchair-accessible car park

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2022-06-03 - Rating: 5)
Austin PM has been a gift from above as Ive been working with them for almost a year now. Stephanie, Heather, and Lori are all such gems and are always happy to help. No matter how big or small the ask, theyre responsive and are also well versed in landlord tenant guidelines. They do a great job in educating new landlords on everything they need to know. I truly love working with these gals and consider myself lucky that I found such a dependable & trustworthy team. I can consistently rely on Austin PM no matter what the situation and they always step up when I need them to. Id give Austin Property Mgmt 10 stars if I could!

Review 2 (2020-11-14 - Rating: 5)
We are going on 2 years and on our second house with Austin Property Management. These guys have been so great to work with, I really cant describe how nice its been working with them. Any time there is a maintenance issue, they are on top of getting it taken care of and communication couldnt be better. Prior to renting from them, I was against going through property mgmt. Now I realize that there are just bad property managers and these guys are one of the few good ones.After reading some of the reviews here regarding this company, I have to say the following:We are professional cleaners and know what it takes to get a house ready for new tenants. We had no issues getting our full deposit back minus the carpet cleaning which was part of the rental agreement. In our line of work we have seen so many rentals get left uncleaned on a professional level and it is easy to put 15-20hrs into a house. A lot of people do not understand what it takes physically and financially to properly do a changeover and end up shocked when they find out. Heather and her team are doing an amazing job with all they have to deal with! In fact, I complained the day of my first move in about the condo not being up to my standards and Heather got a team within an hour to come clean properly. Super impressed!November 2020: Update on my 2nd moveout. Im no longer renting with APM as I moved away from the area but highly recommend them if youre needing to rent. They were very good at communicating what needed done to get our deposit back and made the process very easy for us. Note to renters; take care of the place like its your own and leave the place in better condition than when you found it and the team at Austin will take care of you.THANK YOU for being the best property management company Ive dealt with in central Oregon!

Review 3 (2016-01-02 - Rating: 5)
Hands down the best Property Management Company in Central Oregon!! Heather and Stephanie(and everyone else I have ever had contact with) are truly amazing and actually take the time to get to know you and your situation and what you need as far as your living requirements are. This is a family run business and it shows. They are honest and very trustworthy and will definitely work with you when sometimes other places will just treat you like a rent check. Maintenance has never been an issue and always seem available to take care of any issue or will at least guide you in the direction you need to take care of the problem if there ever unfortunately is one. I have rented from Austin Property Management for going on 8 years now and if I am in Bend, Oregon, I will rent from Austin!!

Review 4 (2021-05-22 - Rating: 5)
Austin Property Management has been a perfect choice for us. They are very responsive and detail oriented. They ensure any needed repairs are done timely and by quality contractors. They are fair to all parities and follow the law. Sometimes this was not in our favor, but we were satisfied knowing there would not be any legal ramifications that would come back on us.We had some accidental damage occur and they were very responsive. The nightmare of dealing with insurance and contractors, especially during Covid and an unusually busy building and repair industry, was handled with professionalism and acute attention. It has been a frustrating situation for all. They kept us informed of what they knew even when they were left in the dark by insurance and mitigation companies. Again, they followed legal protocol even when it was unpleasant to do so.I highly recommend Austin Property Management.

Review 5 (2018-04-27 - Rating: 5)
Austin Property Management managed my home for several years before I sold it in 2017. They were always on top of every issue. They were responsive and professional. They made extra property condition checks when requested, and my.home was always in great condition, Their monthly statements were easy to understand and yearly 1099s were accurate and timely. As an out-of-state owner, I was never disappointed with their service. I would use them again in a heart beat!

Review 6 (2018-06-25 - Rating: 5)
Weve never been more impressed with a property management company than we are with Austin Property Management! Their customer service, prompt response time, friendliness and overall professional service they provide is truly one-of-a-kind! I would suggest this team to absolutely anyone looking to rent, you wont be disappointed and you will feel respected and valued as a renter in our beautiful community. If I could, Id give them 100 gold stars, truly a remarkable company!

Review 7 (2020-09-04 - Rating: 5)
I can’t say enough about Austin property management. My family has been a tenant with them for over 2 1/2 years and we couldn’t be more pleased. I felt compelled to share my review because great customer service deserves to be recognized. We really appreciate your team helping us find the best property for our family and always being responsive to anything that has come up. We just want to say thank you Heather and team for making our time in Bend special.Dave K

Review 8 (2021-07-07 - Rating: 5)
It has been a challenging year due to COVID but Austin Property Management maintained their professionalism throughout, offering advice, guidance and assistance. Maintenance needs were immediately addressed and quickly resolved. Stephanie and her team have proven to be both dependable and capable over the past three years. I couldnt be more satisfied with their service and recommend them with complete confidence.

Review 9 (2022-09-16 - Rating: 5)
These people were so communicative and even tried to do a virtual tour with Marco Polo when FaceTime wasn’t working (not great internet service). They went out of their way to get me a showing, were forthcoming and communicative. Honest. I did end up choosing another place, but I would recommend Heather and Lori as being easy to work with and if I ever own and lease out a unit in Bend in the future, I will consider them to manage my property. Thanks for the good experience!

Review 10 (2022-04-18 - Rating: 5)
We used Austin Property Management for 5 years- until we sold our rental. They are outstanding property managers. They were extremely proactive and responsive to both owners and tenants. We would recommend them to everyone who needs a property managed and wants the best!

Review 11 (2013-12-20 - Rating: 5)
I have been a tenant for over a year with Austin Property Management. When I tell you they are by far the BEST rental company Ive worked with, I mean that wholeheartedly!Stephanie and her crew are absolutely amazing. An excellent inventory of properties for you to choose from along with impeccable customer service.If youre looking to rent, Austin Property Management is the BEST way to go!

Review 12 (2020-08-17 - Rating: 5)
Austin Property Management is an exceptional company! They helped us rent our home for 3 years and were very responsive to our questions and needs. When we had a difficult tenant issue they were readily available and provided us with accurate advice. I would highly recommend them to anyone.

Review 13 (2016-08-03 - Rating: 5)
APM is by far the BEST Property Management company in C.O. They are extremely honest, very understanding and completely fair to tenants. I rented with Deschutes Property for years and was completely shocked with all the crap I had to deal with upon moving out. APM was very up front with what they wanted to see done upon my move out and I was able to get all of my deposit back minus the carpet cleaning. While living at the property, they were more than great when I wanted to plant, change the landscape, etc. I would recommend this company to anyone looking to rent a home. The staff is amazing and very friendly..

Review 14 (2020-06-05 - Rating: 5)
I have been renting from Austin properties for almost 9 years. In my many decades of being a renter, I have never rented from a property management that is as respectful, treats you fair, talks to you with respect and most of all, the are prompt with all maintenance issues.They are always doing everything professional and courteous towards the renter. I will always support this company and I am grateful I found a property with their company

Review 15 (2014-11-17 - Rating: 5)
The lovely staff at Austin Property Management are so accommodating, down to earth and helpful. Heather, Stephanie, and Joe made the move to Bend for me and my roommate feel less intimidating in a saturated housing market. We were nervous when we first researched housing agencies but upon meeting with them they were so kind and considerate, no gimmicks involved. While we didnt end up with a house through them, we were so happy to have met them. The way they deal with the business is straight forward and efficient. It is evident that all they want is to find a home that is suitable and affordable for their customers, and have everyone be happy in the process! Thanks APM from some very happy new Bendites :)!!!

Review 16 (2015-12-31 - Rating: 5)
My husband and I have a beautiful home in Bend, Oregon. We have owned this home since 2014 and have utilized Austin Property Management (APM) to oversee its maintenance and manage the tenants residing there. As we live thousands of miles away, we wanted to ensure that a professional and reputable property management company was taking care of our home. Without a doubt, Austin Property Management was our choice.Austin Property Management of Bend was referred to us by our realtor as well as friends who live in Bend. It was clear from my initial conversation with APMs owner, Stephanie, that we would be in good hands. The maintenance required at our home was top notch. They took care of our yard, winterized our home and kept it looking as beautiful as the day we bought it. Our rental income was always promptly deposited into our bank account. Tenenat issues were dealt with in a courteous and professional manner.In closing, I give high praise to all of the good folks at Austin Property Management of Bend.

Review 17 (2015-04-22 - Rating: 4)
I had a good experience with APM. While other companies in town were not helpful at all when I was initially searching for a rental, APM was good to work with. Heather was very helpful in my efforts to rush over to the APM office right before closing to get an application submitted and I ended up in a unit I was very happy with. This was a nice change from other companies in town scheduling showings with me and letting me drive to town before telling me not to even bother with an application since its basically already rented.I only had a couple minor maintenance issues come up but they were dealt with promptly, so no complaints there. While I did have to pay a substantial deposit for a couple of cats in addition to the normal security deposit, I got most of it back and the deductions were reasonable and expected… no bogus charges blamed on pet damage or anything.Good experience overall.

Review 18 (2019-09-20 - Rating: 5)
Austin Property Management has bent over backwards for us and been our advocate on the property weve rented. Lori is an excellent listener and works hard for all parties involved. I would definitely recommend them to those looking for a rental in Bends scarce rental home market.

Review 19 (2015-10-28 - Rating: 5)
Having moved to Bend only 7 months ago, Id highly recommend working with APM. Our experience has been fantastic and we have nothing but positive things to say about the company and its employees. After renting a great house from APM for roughly 6 months, we were lucky enough to find a home to purchase. Unfortunately, purchasing the home meant that we had to break our lease - which mandated a penalty fee. The penalty fee was detailed in our rental agreement and did not come as a surprise. APM also provided us with a move-out checklist that was designed to help us receive a refund on our security deposit.We worked with APM during the move-out process and followed the checklist they provided, and they were able to rent our house to a new tenant very quickly. It was a nice surprise to receive a check refunding our security deposit (less a charge for carpet cleaning services, which was also in our contract and was a reasonable amount), but APM went above and beyond by refunding a large amount of the penalty fee as well.APM is doing business the right way - openly, honestly, and with integrity. We would work with them again without hesitation.

Review 20 (2020-05-16 - Rating: 5)
Stephanie & APM are truly a cut above all the other property managers in Bend. We have rented multiple luxury homes through Stephanie & APM and never had an issue, in fact Stephanie has gone out of her way to make reasonable accommodations. If you need a rental or the services of a PM start with Stephanie, youll be glad you did!

Review 21 (2017-04-15 - Rating: 5)
Austin has been top notch all the way around - responsive, accommodating, professional, easy and very helpful. When I decided to rent again, I looked at only their properties as the experience is so much better than others Ive used in the Bend area. Definitely recommend.

Review 22 (2015-06-02 - Rating: 5)
Extremely professional real estate management company. Great communication with their clients in all aspects of managing real estate for long term rental! We would highly recommend Austin Management for anyone looking for a property manager in Bend, Oregon!!

Review 23 (2018-08-21 - Rating: 5)
I am very pleased with this company and their service. Everyone I communicated with during the rental process was very helpful, courteous and professional. Heather + Lori were both very kind and answered all of my (many) questions. I am very pleased with the rental that they helped us find. Thanks again to everyone at Austin Property...

Review 24 (2016-11-16 - Rating: 5)
I have never been more impressed with a property management company. There are only four people in the office, so its always easy to get a hold of someone who can answer any questions or concerns. What many of these negative reviews dont mention is the fact that they probably did not leave the property as they found it. Everyones perception is their reality, and there are always two sides to every story.

Review 25 (2012-09-25 - Rating: 5)
GREATESTThe thing is.. Everybody wants to write a Review For Someone/Something when its bad, well take some time out and Give someone Props when it is deserved!!! And Austin Prop Mgt Deserves Good Reviews! They are So WONDERFUL, All of them, Heather, Stephanie and David! They MORE then helped us out a few times when we were in need of a Home. They are Proffesional, Polite, Understanding and Just wonderful People! I Love when I see them, even just to go pay my Rent, they are very friendly and make me laugh all the time. Best Prop. Mgt In Central Oregon!!!!Thank You Everyone for all You do for Us!***** 5 STARS 5 STARS 5 STARS!...

Review 26 (2024-01-04 - Rating: 5)
I have rented 3 different properties from Austin Property and never had a problem. Always very helpful.

Review 27 (2018-09-11 - Rating: 5)
Central Oregon Disaster Restoration is always happy to work with the wonderful staff at Austin Property Management. Great group of people!

Review 28 (2020-04-30 - Rating: 5)
Great to work with as a tenant! Fast responses for anything needed, professional and overall great office team. Highly recommend renting from them!

Review 29 (2019-10-03 - Rating: 5)
Outstanding customer service, focusing on the needs of both owners and renters. Small business feel with excellence as a foundation!