Premier Air Conditioning & Heating

Located in Houston, Texas

Address: 2109 Lou Ellen Ln, Houston, TX 77018, United States

Phone: +1 713-682-0888

Rating: 3.9

Services

Identifies as women-owned
Online estimates
On-site services
Repair services
Appointment required

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-08-15 - Rating: 5)
AC premier has been the company servicing my AC unit. On Monday , Horace completed the routine maintenance check. He was prompt, professional and thorough in his inspection and service. I appreciated the detailed report he completed. A few days after the maintenance, I encountered an unexpected issue with my AC unit. Despite having just serviced it, i was concerned about the additional cost of repairs. To my delight AC premier not only responded swiftly to my call, but also covered the cost of the repairs entirely.This level of customer service goes beyond the expectations, that is why they have been my AC company for so many years.I highly recommend them. Maria Gonzalez

Review 2 (2024-04-15 - Rating: 5)
In early April I began looking for an ac company to get a quote on installing a mini split upstairs in my townhouse because it wasn’t cooling upstairs. An appointment to get an estimate on cost was made that same day. I thought I would have to wait forever because summer was soon approaching.Tyler, the technician, was very polite, answering all the questions I had. After he asked if I caref that he look around and see if he could find anything wrong. He came back and said that he noticed the way the air was blowing all downstairs, if he could go in my dusty attic to give it a look because he got a whiff or cool air when he opened the attic panel.He came back down a few minutes later and told me he changed the air flow to push more air upstairs and he thought that would solve the problem (which, writing this review a couple of weeks later). The one temperature of the house is even now both upstairs and down!I asked Tyler when he was done how much I owed him and he said, “nothing, ma’am.” I was shocked beyond belief.From all interaction I had with this company, it was all positive. They are honest l, polite, even the receptionist explains all pertinent problems and processes. They were just wonderful and saved me thousands and thousands of dollars!

Review 3 (2023-07-10 - Rating: 5)
We had the best experience with premier. We called on a Friday afternoon at 4:30 when our upstairs ac went out. We already had a bid from a company and knew we needed a new fan motor. Shawn stopped by Friday evening 6:30 to put eyes on the unit and was back at 9:30 am on Saturday to repair it. The cost was incredibly reasonable and Shawn even texted Monday morning to make sure everything was working well. I’m so impressed by Premier AC and heating.

Review 4 (2023-02-25 - Rating: 5)
We just moved into a new home and called Premier based on a trusted co-workers recommendation; it seemed like the old owner didnt perform routine maintenance on ANYTHING. Shaun, who is absolutely amazing at his profession, identified a clogged line before it caused long-term damage to our unit. He needed to follow-up with a second visit (the very next day at 6pm), but it was understandable given our situation. Shaun even found an issue with how our existing water heater was installed.We would recommend Premier to anyone.

Review 5 (2023-04-15 - Rating: 5)
We gave them a call when another company tried to sell us a entire unit upgrade due to supposed capacity limitations of the unit thats was installed in our home. (Almost 8000 dollars) Well from day one of owning it we never had a issue cooling our home and insisted there had to be a problem with the existing system long story short the professionals at premier came out and diagnosed our thermal expansion valve as the issue, once repairs where complete the ac is back as strong as day one of moving in. I will never use another company and will recommend this company to anyone who needs there ac fixed properly, professionally and timely. Big thank you to the gentleman from Premier ac yall have made a customer for life.

Review 6 (2022-05-11 - Rating: 5)
Brandon and team came out and quickly detected a refrigerant leak that a previous AC company could not find. They were excellent—thorough, efficient, hard-working, and answered all of my question. They found replacement parts and completed the job the same day. The cost was fair and reasonable. I am so appreciative of their hard work. Will absolutely work with them in the future!

Review 7 (2019-06-09 - Rating: 5)
This company installed our new unit after we rebuilt due to a fire! We chose to use the foam insulation in our “new” home which required special equipment along with our regular unit. The unit itself is only a 2 1/2 ton for a 2000 sf house. My late husband was our contractor so he had no idea of any of our needs and depended totally on their expertise. The duct work is immaculate! We were able to move back in late summer and didn’t realize that the plumber forgot to connect the gas to the furnace properly. When it got cold and the furnace didn’t work I called Premier because I didn’t know what the problem was? Even though it wasn’t their mistake, they “hooked us up” and we were warm and toasty! They also installed a hotel type unit in our garage/man cave. It’s been almost 10 years since our house burned down due to electrical problems and we have never had any problems with either unit! I have Marvin out to check my unit every year! He’s the BEST serviceman ever! (I used to be part owner of an A/ C company.) I feel that he’s very honest, always polite, and does a thorough job! He just spent time educating me on this fancy thermostat that I have this week! I’m thankful to have found this company and would highly recommended them to any of my family, friends, and neighbors! Stay blessed!

Review 8 (2022-05-18 - Rating: 5)
Premier A/C is a Class Act!!! They look for the root cause instead of coming in and saying you need a new unit. I had a humidity problem where I was looking at purchasing a dehumidifier. I talked to three different HVAC companies come to my house and all of them suggested a new unit or dehumidifier with the lowest cost being $4k. I talked to Keith about installing a new dehumidifier. He was direct and easy to talk to without high pressure sales. I called back and Jeff called me back and asked me key questions on why my humidity was so high. After talking for about 10 minutes on a Friday Night. I came home and did what Jeff said. The humidity came down dramatically. He checked in on me on Saturday. I worked with him to understand my system and now my humidity is normal @ 55%. It cost me ZERO. He has earned a customer for life and I will definitely use Jeff and Keith at Premier A/C for all my needs. THANK YOU

Review 9 (2023-04-05 - Rating: 5)
Weve been using Premier at our home for close to (20) years, for just about any HVAC job there is. Their technicians are always prompt, professional and thorough. Shaun and Jacob recently came out to consult on a very complicated renovation project. Based on their analysis and great track record with us, we contracted Premier for the job. Shaun returned with a premier crew for a complete HVAC system replacement with dehumidifier, as well as a duct removal and relocation and other various updates in our home. Im thrilled with the results. Special props to Shaun for his attentiveness and the pride passion which he has for his work.

Review 10 (2020-05-29 - Rating: 5)
I continue to have an excellent experience with this company. The office is well- organized and service is always prompt. The crew sent to my home is always professional, capable, thorough and easy to deal with.Extra points for wearing a mask and asking politely that I do so.Premier originally installed the 2 unit HVAC system in my home and with routine maintenance it has performed flawlessly.

Review 11 (2019-10-24 - Rating: 5)
Premier installed my a/c unit many years ago, and it has worked flawlessly. I had my first problem today. Called Premier they had a service tech out the same day. The service tech called in route and arrived on time. Willis was very professional and did a great job! Willis had my unit running in no time, and charged a fair price. I will use Premier for all of my future A/C service needs.

Review 12 (2019-06-17 - Rating: 5)
Super experience. I just had Brandon come out and install two new ecobee4 smart thermostats. He was a genius handling all the wiring and then was super smart on the thermostat program install. Bill came out to 68 dollars. I thought that was extremely fair as he was in my house for just short of an hour. He had to go into attic and work on wires due to the new thermostats needing constant power. My old thermostats were batter powered.

Review 13 (2023-06-30 - Rating: 5)
I LOVE this company!!!!! Horace was amazing and took care of my issues right away! I called this morning and was taken care of by this evening! This is a wonderful company that really understands the customer! Thank you so much!!!

Review 14 (2015-12-26 - Rating: 5)
As a builder and as a homeowner myself, I have done business with Premier Air Conditioning and Heating for over 15 years. The entire staff is wonderful and I can not imagine Rosie yelling at anyone. They provided HVAC for hundreds of homes for me and without a doubt, this is my go to company.

Review 15 (2020-09-02 - Rating: 5)
Brandon and his team did a great job on my install. It was a big job, and they worked tirelessly for two days to get it done. I am thankful to have had them work on my team!

Review 16 (2017-05-06 - Rating: 5)
This company was our go-to HVAC contractors while I worked for a high end residential builder in Houston. Very knowledgeable and always helpful, they were always an integral part of our projects.

Review 17 (2022-06-15 - Rating: 5)
Every time we have used premier to service our zoned a/c unit we have had excellent service. Each representative has been professional, friendly and efficient. We highly recommend premier for your a/c needs.

Review 18 (2023-09-07 - Rating: 5)
My parents have been using them for 30+ years, I’ve been using them for six years. Professional and transparent. Great company

Review 19 (2024-01-18 - Rating: 5)
Awesome service, knowledgeable techs, totally professional. I highly recommend this company for any and all heating and AC needs.

Review 20 (2022-06-08 - Rating: 5)
Premier has always helped me out. Today, I had a minor issue and Brandon spoke me through the problem on the phone so I’m all set!!! 5 star service

Review 21 (2018-09-29 - Rating: 5)
The technicians at Premier are knowledgeable, courteous and professional.They just replaced my system, gave me a fair price and treated me like family.

Review 22 (2018-09-27 - Rating: 5)
Premier has been a real pleasure to work with able to handle any and all my hvac needs promptly and accurately what a great company